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Connection Strategy


Introduction Worth Connects has an internal communication problem that is not going away on its own. A recent survey of associates shows that less than 25 percent surveyed understand what services Worth Connects offers to its customers. Further, 65 percent of associates feel the department is essential, but lack even a general understanding of Worth Connects and the services it provides. Associates need additional guidance and information from Worth Higgins & Associates’ (WHA) leadership on the value of Worth Connects. Internal communication gaps will Affect the bottom line at some point.

connecting with others is worth it.

According to the survey, communication gaps have created confusion about the role of Worth Connects as a department within WHA. A lack of clear and consistent communication forces associates to interpret information in their own way. If associates are not informed about new services or new departments, like Worth Connects, it creates a climate of distrust, which will spread throughout the organization. At some point, associates begin to believe their inclusion does not matter. This demotivation can negatively impact production and morale. The purpose of this plan is to create a connection model that establishes a cohesive understanding of the Worth Connects department and its services among WHA associates. (Notice it doesn’t say “communication.” That’s because Connection in this plan is a living model of inclusion that uses communication as a framework, not a silver bullet.) By utilizing a “big picture” and “hands-on” connection strategy, WHA can adopt these tactics to build an internal understanding of the Worth Connects department, while activating an organizational culture of belief, confidence, trust and growth.


Situation Analysis Connection Gaps

Internal projections show that the services offered by Worth Connects will rise to 50 percent of total WHA revenue in the next five years. Worth Connects is vital to the future growth and longevity of WHA as the printing industry as a whole continues to move from print to digital. Currently less than 25 percent of WHA associates surveyed claim they understand the services offered by Worth Connects. Initial information gathering shows that there is a clear gap in both the understanding and perceived value of Worth Connects among current associates, particularly among those who do not interact with Worth Connects on a regular basis. Leadership has not clearly defined Worth Connects’ purpose in the organization, and this has caused a disconnect between the traditional side of WHA and the new digital side of the organization. Organizational changes (in general) can cause anxiety among associates. Additionally, internal disconnect has the potential to impact the bottom line while also creating silos within the organization. In order to maintain loyalty and morale among associates, WHA must clearly define the changing business structure and strategy to all associates (not just Worth Connects) in a timely manner, provide a timeline for the changes, explain how the company will get to where it needs to be, and clearly define each associates’ role in the new corporate character and business direction. WHA leadership must visibly support the company’s culture change and be transparent with all associates about the direction the company is headed and why it is necessary for continued success. Major company changes must be lived and led from the top of the organization with consistent and clear messaging trickling down on a regular basis. The good news is the organization has a lot of strengths from which to work. Associate loyalty and commitment to the organization is high. Additionally, WHA is headed in the right direction by investing in a digital side of the company ultimately opening doors for future growth. According to the survey results, there is a general interest among associates to learn more about Worth Connects. This presents WHA with the opportunity to educate associates while diminishing the presence of silos and disconnect in the process.


Situation Analysis continued Relatable Industry Trends Digital Solutions are the Future of Printing

The printing industry is developing multiple channels for clients to purchase print marketing materials for both large and small-scale organizations. In 2013, the printing industry saw a drop in sales of 0.4%, and a decline of 0.3% in 2012. The sales however, when viewed in dollar amount, have remained essentially unchanged at about $76.4 billion in sales per year, over the past three years. With the decline of the paper printing industry as a challenge they will face, the presence of Worth Connects at WHA creates an opportunity for expansion of services. Printing companies are implementing “real time� purchasing options for clients who desire an intimate and personalized experience. They are transitioning from mass communication providers to personalized suppliers. Through this change, the industry replaces simple buying and selling with dynamic and participatory design and creation. The following are recommended key business strategies, based on the article and webinar 2013 Top 10 Trends for the Printing Industry, for the future success of the printing industry. Highlights from the list: 1. Digital Color printing services 2. Web-to-print marketing services 3. Marketing and social media consultation services 4. Mobile marketing services.


Situation Analysis Continued Overcoming the Change Challenge Adding new departments within the organization without communicating the change will create a divide. Many organizations have overcome these connection challenges and the issues they create, specifically in organizations that have gone through Mergers & Acquisitions (M&A) or major service transitions. Trends in M&A’s show that there is usually associate concern over one’s role in the company’s future if they are working on the conventional side of an organization’s services. Leadership should combat these possible issues by clearing showing the direction of the company and each associate’s place in the future of the company. This prevents associates from creating their own perception of the situation.

“smart leaders today speak with employees about the strategic vision.”

Case Studies

In 2008, when Capital One purchased Chevy Chase Bank there was a similar “us” and “them” divide in the two organizations’ cultures. However, Capital One decided the best way to overcome these challenges was by bringing the companies, and their respective associates, together through a united vision for the future of the company. They determined that to do this successfully, they had to effectively manage associate expectations while keeping them informed throughout the company integration. In 2001, Blue Sky Financial Group decided to integrate new business solutions into its strategy, with a goal of fully integrating over three years. To overcome internal culture challenges to productivity and morale, Blue Sky Financial Group secured immediate buy-in to the company’s vision and strategic business initiatives by leadership. The change was lived and implemented from the top, and information was communicated through immediate supervisors who were designed to act as change-agents. They developed and launched an 18-month program to effectively communicate the company’s vision to 3,200 associates across five states.


“getting people to talk together requires a measure of intentionality on the part of those who manage the company’s overall organizational conversation. the main point of fostering dialogue is to improve internal and external performance.”

Leadership

Worth Connects can’t achieve its objectives without leadership setting the tone for the whole organization. Organizational change must be visibly led from the top in order for associates to effectively embrace and implement the change.

Workforce Segmentation

All associates are important targets for communication. Associates were profiled by department to gather a better understanding of their perceptions and needs.


Workforce segmentation Accounting This department ensures that the bottom line is met by all other departments, and depends on open and honest communication. Administration Administration is the final decision maker for internal and external communication and operations. Bindery Associates in bindery have the longest at WHA tenure compared to other departments, and are disconnected from internal communication. IT This department manages all of the electronic technology and security of WHA. Mailing All of the communication efforts for WHA are sent to clients from this department. Marketing This department consistently communicates marketing, advertising and public relations efforts to push external messages. Page Stationery This department focuses on personalized stationery, primarily for B2C sales. Pre-Press This department crafts press prior to production, and it is the least aware of Worth Connects’ products and positions.

Press Similar to bindery and pre-press, this department has some associates who have been with WHA for a long period of time. This department is not opinionated one way or the other about Worth Connects. Production Planning This department ensures that the organization has materials to meet client goals and objectives. Purchasing This department oversees the purchasing of supplies for the organization, and ensures budgets are met. Quality This department oversees all manufactured products and ensures that regulations and requirements are met in the manufacturing process and that everything within the organization runs relatively error-free. Sales Sales can either make or break the organization. This department needs to actively work with Worth Connects to ensure that sales goals are achieved. Shipping This department oversees all shipments to and from WHA.

Worth Connects This department is the newest edition to WHA. This department is helping the organization transition to an increase in digital products and embrace online marketing. Worth Digital This department allows clients to access and personalize print products online. Worth Delivering Worth Delivering offers clients the individualized solution of mailing, warehousing and shipping printed products. Worth Wide This department specializes in large print products. Its associates create special products on a variety of materials, providing clients with a variety of options.


“Those who talk together share a sense that they’re moving forward together.”

Connection Goal Establish an engaging, cohesive understanding of Worth Connects’ services among WHA associates and its relevance to the organization.

Identity/Attitudinal Objectives To achieve a positive understanding of the purpose of Worth Connects. Awareness Objectives To increase awareness of Worth Connects as an integral part of WHA. Behavioral Objectives To create associate interest and inspire advocacy among associates.


Approach Corporate Character Analysis

Although WHA has published mission, vision and values statements, the messages do not articulate an unique position of the true identity of WHA. We encourage leadership to identify these statements in a more concise and meaningful way. The lack of clarity in establishing an unique vision may be contributing to a lack of cohesion within WHA.

Activating unique identity Looks - Look like one company with a clear purpose instead of several small companies operating under one roof. Associate disconnect has the potential to cripple interdepartmental collaboration. Sounds - Speak with one unified voice, engaging associates with the same focus as customers. Consistency in messaging creates an environment of inclusion. Thinks - Operate with a single mantra that aligns the organization’s mission, vision and values. The thought process of leadership should always give consideration to the entire organization. Performs - Create a standard of interaction in a way that empowers associates to perform together - create a culture that promotes collaboration and reduces segmentation.

Building Advocacy

Through peer-to-peer interaction and an individualized approach, associates are encourage to become advocates of the organization. By creating a connection that includes associates’ input and participation, actions become behaviors. Associates develop a genuine interest and investment in the values and services that directly contribution to the overall success of the organization. The result promotes a culture belief, confidence, trust and growth.


strategy 1: establish an ongoing connection between the value of worth connects and the future success of wha. A majority of WHA associates believe in the value of Worth Connects, but they don’t understand how it contributes to the overall success of the organization. Leadership needs to invest in advocating the services of Worth Connects, and thus connect the department to the rest of the organization by making Worth Connects part of the everyday conversation.

Tactics:

• Create internal interest in Worth Connects through regular Worth Connects sponsored networking events, such as interdepartmental picnics, holiday and celebratory parties, to demonstrate service and spread key messages within the organization. • Encourage associate participation in events by offering giveaways and contests that promote friendly competition. • Include a section in the WHA newsletter that highlights Worth Connects projects. • Visually engage associates in Worth Connects projects by creating digital billboards and displaying “Did You Know?” messages on break room monitors.

Key Messages:

Integral to the future success of the company Industry trends towards digital communication Information about current projects Education about print-to-web opportunities

“conversational inclusion fosters employee passion.”


strategy 2: Build an environment of co-creation for products, services and policies

to form mutually beneficial relationships. The leadership at WHA must work to integrate all departments in order to form a cohesive organization. Each department must build systems of co-creation for products, services, and policies to integrate and form mutually beneficial relationships.

Tactics:

• Make WHA meetings a place where associates can connect and collaborate by encouraging interaction through asking questions, participating in ice-breaker activities and asking associates to share their ideas and experiences. Sharing and reflecting are great ways to build connection and relay key messages. • Leaders can conduct interdepartmental lunches where they take a staff member from a different department out for lunch in order to increase organizational intimacy. Leaders should take the first step to building mutually beneficial relationships. • Develop messaging in the form of interactive gamification to educate associates throughout all departments about the other WHA divisions and the organization’s products and services. • Create an internal Facebook or LinkedIn group to encourage associates to engage in conversations. • Host quarterly and annual interactive presentations and team building activities where each department presents updates and their top projects.

Key Messages:

All associates contribute to WHA’s success A need for cross-functional collaboration


Budget Utilize free tools as much as possible, such as social media, in place of expensive Intranet tools that are already available such as break room monitors. The budget below emphasizes the recommended distribution of funds to carry out this connection plan. The sections may see overlap, for example: distribution of key messages may also include funds to create additional marketing collateral, which may also be distributed at events. The idea is to communicate the value of Worth Connects internally as it would be communicated externally.


Appendix

Printing Industry Trends

Summary In 2013, the printing industry saw a drop in sales of 0.4%, and a decline of 0.3% in 2012. The sales however, when viewed in dollar amount, has remained essentially unchanged at about $76.4 billion in sales per year, over the past three years. With the decline of the paper printing industry being a challenge they will face, the presence of Worth Connects at Worth Higgins creates an opportunity for expansion of services. Key Business Strategies The following are recommended key business strategies, based on the article and webinar 2013 Top 10 Trends for the Printing Industry, for the future success of the printing industry. A few highlights from the list are as follows: 1. Digital Color printing services 2. Web-to-print marketing services 3. Marketing and social media consultation services 4. Mobile marketing services. The entire list can be found in the appendix. This list illustrates that Worth Higgins in an excellent position because they already offer many of the services identified as necessary for the future success of printing companies. Additional industry trends can be found in the appendix. Lessons in Overcoming Internal Challenges Case Studies Capital One In 2008, Capital One acquired Chevy Chase Bank which presented Capital One with the unique challenge of extending their business beyond credit cards and auto lending into traditional banking, resulting in an acquisition of new employees with different needs and motivations in the process. In preparation for the company change, Capital One conducted both quantitative and qualitative research to determine employee change readiness, and to identify ways in which they could successfully integrate the new area of the business. Ultimately, Capital One sought to maintain the distinct personalities of both Capital One and Chevy Chase Bank while also bringing the companies, and their respective employees, together in a united vision for the future of the company. They determined that to do this successfully, they had to effectively manage employee expectations while keeping them informed throughout the company integration.


Goal: Prepare leaders and associates for integration changes, mitigate productivity impacts and ensure customers are cared for through the integration. Overarching Strategies: 1) Ensure employees understand the company changes and are well-equipped to address customer questions. 2) The company should be viewed and presented as “one” company both externally and internally. 3) Celebrate both organizations’ unique cultures while moving away from the “us and them” mentality. 4) Communicate fully, honestly and often to avoid rumors and speculation. 5) Messaging should be consistent across all channels and to all target audiences. Blue Sky Financial In 2001, Sky Financial Group developed a multi-year strategy to move from a traditional banking organization to a fully integrated financial services organization. One of the major challenges regarding this strategy was figuring out how to effectively manage and communicate company changes to employees to successfully transform the company while retaining the key people and aspects which had made Sky Financial Group successful thus far. Sky Financial Group aimed to minimize resistance to the change in company culture and the changes this would ultimately bring in job responsibilities and future restructuring. In preparing for the multi-year strategy, Sky Financial conducted a benchmark study and subsequent follow up studies throughout the strategy to determine employee retention, understanding and susceptiveness to the new company vision. Goals: 1) Secure immediate buy-in to the company’s vision and strategic business initiatives from 110 senior- level managers and prepare them to be leaders of change. 2) Develop and launch an 18-month program to effectively communicate the company’s vision to 3,200 employees in over 200 offices within six distinct regions in five states. 3) Establish protocols and strategies to transition the bulk of the change and general internal communications planning and execution from the agency to Sky within 18 months’ time. Overarching Strategies: 1) Change should be lived and implemented from the top in a trusting environment between leadership and employees. 2) Utilize immediate supervisors as change agents; supervisors must have the right tools to communicate and be perceived as credible and trustworthy sources of information.


3) Immediate supervisors should be the primary channel for communicating information, with electronic resources being used as secondary channels. 4) Encourage employee involvement to help eliminate resistance and negativity regarding change in company culture. 5) Make sure revised mission and vision are clear, direct and compelling for employees. Employees should understand the need for changing the current business culture and structure. 6) Employees should be able to provide feedback; need an environment of two-way communication. 7) Employees should understand their role during the change process and their role in the future of the company. 8) Celebrate major achievements. Dean Foods Dean Foods was built from more than 100 acquisitions over a 10 year period. In order to compete with the changing nature of the business and additional economic constraints, the company decided to change their core business model in 2008. To effectively transform the external culture and model of the business, Dean Foods had to completely redefine the internal brand and structure to encourage employee acceptance towards a new way of doing business. Employee resistance was anticipated during this company overhaul, and they planned accordingly to successfully integrate employee engagement into the change process without making these internal difficulties visible to external customers. Research conducted before the plan was implemented concluded that the current Dean Foods business model allowed for minimal employee feedback, lacked a collaborative work environment, and lacked consistent and efficient messaging. Goal: The overarching goal focused on a seamless external transition, while building a collaborative mindset within the organization to optimize resources, move past issues, and mitigate risks. Overarching Strategies: 1) Focus on building employee understanding and engagement. 2) Employ a group of 15 to 20 individuals to lead the change effort. 3) Make sure employees have access to consistent and timely information. 4) Employees should have the ability to provide consistent feedback; management and leadership should take consistent action as a result of such feedback. 5) Documenting all key findings throughout the change process will assist in future company changes. 6) Communications should have a “single voice� across all communications channels. 7) Multiple communication channels should be utilized to reach all employees in a timely manner. 8) Leadership should engage employees face-to-face on a consistent and timely basis. 9) Celebrate milestones and achievements and encourage feedback.


This plan was created by students enrolled in the strategic public relations master’s program at the Robertson School of Media and Culture at Virginia Commonwealth University. MGMT651 - Organizational Communication Sarah Aboulhosn Lindsey Diamond Jennifer Do Courtney Gilbert Alyson Pugh Hailey Spencer Joshua Smith


Timestamp

Indicate the department in which you currently work:

2/20/2014 7:55:52 Accounting

1-5 years

2/20/2014 9:13:28 Accounting

1-5 years

2/20/2014 7:27:51 Administration 2/20/2014 7:22:35 Bindery

Somewhat Agree

Strongly Agree

Once per week

Somewhat Agree

Somewhat Agree

10)Please share any ideas you have about how Worth Connects can improve your understanding of our role in the company and your knowledge of the products and services we provide to Worth Higgins & Associates customers. Just to make sure that everyone in the company is included when there is training or any information about what's new with the department. I feel sometimes the information doesn't always get passed down to everyone in the company.

Somewhat Agree

Somewhat Agree

Once per week

Somewhat Agree

Strongly Agree

Nothing

Strongly Agree Strongly Agree

Maybe put on the breakroom screens: "Did You Know" and then announce the latest things Connects has been working on. none

Please indicate how strongly you agree or disagree with this Please indicate statement: My Please indicate how strongly you department how strongly you agree or disagree communicates well agree or disagree From what sources with this to other with this do you receive statement: I am departments with statement: I have a Please indicate information about well informed news and good your total length of the company’s about the information about understanding of service at Worth products and company’s our products How often do you the services that Higgins & services? Choose products and and/or the services interact with Worth Worth Connects Associates all that apply. services. we provide. Connects? provides

16-20 years 11-15 years

Break room/hallway conversations, Email, Manager, Staff meetings, Training (individuals or group sessions), Weekly Newsletter Break room/hallway conversations, Email, Manager, Weekly Newsletter Break room/hallway conversations, Bulletin board, Email, Manager, Staff meetings, Training (individuals or group sessions), Weekly Newsletter, Worth Higgins & Associates website at whaprint.com Weekly Newsletter

Somewhat Agree Somewhat Agree

Somewhat Agree Somewhat Agree

Once per quarter Once per quarter

Somewhat Agree Somewhat Agree

Please indicate how strongly you agree or disagree with this statement: I believe that Worth Connects is an essential department within Worth Higgins & Associates.


Timestamp

Indicate the department in which you currently work:

Please indicate how strongly you agree or disagree with this Please indicate statement: My Please indicate how strongly you department how strongly you agree or disagree communicates well agree or disagree From what sources with this to other with this do you receive statement: I am departments with statement: I have a Please indicate information about well informed news and good your total length of the company’s about the information about understanding of service at Worth products and company’s our products How often do you the services that Higgins & services? Choose products and and/or the services interact with Worth Worth Connects Associates all that apply. services. we provide. Connects? provides

Please indicate how strongly you agree or disagree with this statement: I believe that Worth Connects is an essential department within Worth Higgins & Associates.

2/20/2014 7:29:44 Bindery 2/20/2014 7:57:08 Bindery

16-20 years 16-20 years

Break room/hallway conversations, Manager, quarterly newsletter Somewhat Agree Weekly Newsletter Unsure

2/20/2014 7:16:44 Page Stationary

Less than a year

Email, Facebook, Weekly Newsletter Somewhat Agree

Somewhat Agree

Never

Somewhat Agree

Strongly Agree

1-5 years

Break room/hallway conversations, Email, Staff meetings, Weekly Newsletter

Somewhat Disagree

Once per quarter

Somewhat Agree

Unsure

2/20/2014 7:17:51 Page Stationary

Somewhat Disagree

Unsure Strongly Agree

Once per day Never

Somewhat Agree Somewhat Agree

Strongly Agree Unsure

10)Please share any ideas you have about how Worth Connects can improve your understanding of our role in the company and your knowledge of the products and services we provide to Worth Higgins & Associates customers. keep the employees that do not interact with connects aware of how important this department is and how it is, and will be affecting the way work enters the building. It is the future of what we do. none An interactive/informative site could be fun? It could showcase their abilities and be informative at the same time! I'm excited to see how the bride referral program works! Right now I feel like Erica is the only one who really knows much about it. I'd love to have an overview of the program before it gets going though since I get most of the emails and phone calls with questions.


Timestamp

Indicate the department in which you currently work:

2/20/2014 7:37:10 Pre-Press

2/21/2014 8:19:45 Sales/CSR

2/21/2014 8:17:46 Sales/CSR

2/21/2014 14:27: 42 Sales/CSR

Please indicate how strongly you agree or disagree with this Please indicate statement: My Please indicate how strongly you department how strongly you agree or disagree communicates well agree or disagree From what sources with this to other with this do you receive statement: I am departments with statement: I have a Please indicate information about well informed news and good your total length of the company’s about the information about understanding of service at Worth products and company’s our products How often do you the services that Higgins & services? Choose products and and/or the services interact with Worth Worth Connects Associates all that apply. services. we provide. Connects? provides Blog, Break room/hallway conversations, Bulletin board, Staff meetings, Weekly Newsletter, need more info about changes and tech 16-20 years impovments Unsure Somewhat Agree Never Somewhat Agree Blog, Break room/hallway conversations, Bulletin board, Email, Facebook, Manager, Staff meetings, Training (individuals or group sessions), Training (webinar), Weekly Newsletter, Worth Higgins & Associates website Less than a year at whaprint.com Strongly Agree Strongly Agree Once per month Somewhat Agree Break room/hallway conversations, Bulletin board, Email, Facebook, Manager, Staff meetings, Weekly 6-10 years Newsletter Somewhat Agree Unsure Once per week Somewhat Agree

11-15 years

Break room/hallway conversations, Email, Manager

Somewhat Agree

Unsure

Once per week

Somewhat Agree

10)Please share any ideas you have about how Worth Connects Please indicate can improve your how strongly you understanding of agree or disagree our role in the with this company and your statement: I knowledge of the believe that Worth products and Connects is an services we essential provide to Worth department within Higgins & Worth Higgins & Associates Associates. customers.

Strongly Agree

more transparency involving WC activities with WHA employees

Strongly Agree

great work

Somewhat Agree

none at this time You could show us monthly what products were created for customers

Strongly Agree


Timestamp

Indicate the department in which you currently work:

2/20/2014 9:16:20 Worth Connects 2/23/2014 10:36: 48 Sales/CSR

2/24/2014 6:11:08 Sales/CSR

Production 2/24/2014 9:16:16 Planning

Once per day

Somewhat Agree

Strongly Agree

10)Please share any ideas you have about how Worth Connects can improve your understanding of our role in the company and your knowledge of the products and services we provide to Worth Higgins & Associates customers. Want to add that I recently started working with Connects and have learned much about our products and services, but still feel there is more to learn. To me, Connects seems to be littleunderstood by other departments. But I think that is because we are recently developed (relatively) and are still developing. I have faith in this department to continue to grow in the right direction.

Once per week

Somewhat Agree

Strongly Agree

N/A

Please indicate how strongly you agree or disagree with this Please indicate statement: My Please indicate how strongly you department how strongly you agree or disagree communicates well agree or disagree From what sources with this to other with this do you receive statement: I am departments with statement: I have a Please indicate information about well informed news and good your total length of the company’s about the information about understanding of service at Worth products and company’s our products How often do you the services that Higgins & services? Choose products and and/or the services interact with Worth Worth Connects Associates all that apply. services. we provide. Connects? provides

1-5 years

Staff meetings, Training (individuals or group sessions), Weekly Newsletter, in daily work activities Strongly Agree Somewhat Staff meetings Disagree Break room/hallway conversations, Bulletin board, Email, Facebook, Manager, Weekly Newsletter Strongly Agree

6-10 years

Break room/hallway conversations, Bulletin board, Email, Manager, Staff meetings, Weekly Newsletter Somewhat Agree

6-10 years 6-10 years

Somewhat Agree Somewhat Disagree

Please indicate how strongly you agree or disagree with this statement: I believe that Worth Connects is an essential department within Worth Higgins & Associates.

Somewhat Agree

Once per week

Somewhat Agree

Strongly Agree

Strongly Agree

Once per quarter

Somewhat Agree

Somewhat Agree

present new stuff at our sales meetings Feature a connects employee in the newsletter or the break room TV and explain there duties and responsibilities.


Timestamp

Indicate the department in which you currently work:

2/24/2014 10:46: 14 Shipping

2/24/2014 10:46: 57 Shipping

2/24/2014 10:44: 23 Shipping

2/24/2014 11:08: 05 Sales/CSR

Please indicate how strongly you agree or disagree with this Please indicate statement: My Please indicate how strongly you department how strongly you agree or disagree communicates well agree or disagree From what sources with this to other with this do you receive statement: I am departments with statement: I have a Please indicate information about well informed news and good your total length of the company’s about the information about understanding of service at Worth products and company’s our products How often do you the services that Higgins & services? Choose products and and/or the services interact with Worth Worth Connects Associates all that apply. services. we provide. Connects? provides Blog, Break room/hallway conversations, Bulletin board, Email, Facebook, Manager, Worth Higgins & Associates website 16-20 years at whaprint.com Somewhat Agree Somewhat Agree Once per week Somewhat Agree Blog, Break room/hallway conversations, Bulletin board, Email, Manager, Worth Higgins & Associates website 16-20 years at whaprint.com Somewhat Agree Strongly Agree Once per week Somewhat Agree Blog, Break room/hallway conversations, Bulletin board, Email, Facebook, Manager, Weekly Newsletter, Worth Higgins & Associates website 6-10 years at whaprint.com Somewhat Agree Somewhat Agree Once per week Somewhat Agree Break room/hallway conversations, Bulletin board, Email, Manager, Staff meetings, Training (individuals or group sessions), Weekly Newsletter, Worth Higgins & Associates website 16-20 years at whaprint.com Somewhat Agree Somewhat Agree Once per month Somewhat Agree

10)Please share any ideas you have about how Worth Connects Please indicate can improve your how strongly you understanding of agree or disagree our role in the with this company and your statement: I knowledge of the believe that Worth products and Connects is an services we essential provide to Worth department within Higgins & Worth Higgins & Associates Associates. customers.

Strongly Agree

nothing at the moment!

Somewhat Agree

no ideas

Somewhat Agree

non at the moment

Strongly Agree

It would be nice to have a better understanding of how long projects take in Worth Connects and how the pricing is figured even for simple things like a change to a site.


Timestamp

Indicate the department in which you currently work:

2/24/2014 11:16: 56 Worth Wide

2/24/2014 12:10: 22 Mailing

Please indicate how strongly you agree or disagree with this Please indicate statement: My Please indicate how strongly you department how strongly you agree or disagree communicates well agree or disagree From what sources with this to other with this do you receive statement: I am departments with statement: I have a Please indicate information about well informed news and good your total length of the company’s about the information about understanding of service at Worth products and company’s our products How often do you the services that Higgins & services? Choose products and and/or the services interact with Worth Worth Connects Associates all that apply. services. we provide. Connects? provides Break room/hallway conversations, Facebook, Manager, Staff 1-5 years meetings Strongly Agree Somewhat Agree Once per day Somewhat Agree Break room/hallway conversations, Bulletin board, Email, Facebook, Manager, Staff meetings, Weekly Somewhat 1-5 years Newsletter Disagree Strongly Agree Once per week Somewhat Agree

2/24/2014 11:45: 27 Sales/CSR

Less than a year

2/24/2014 11:46: 27 Press

6-10 years

2/24/2014 13:24: 04 Press

1-5 years

Bulletin board, Email, Facebook, Manager, asking people Strongly Agree Bulletin board, Email, Manager, Weekly Newsletter Strongly Agree Bulletin board, Worth Higgins & Associates website at whaprint.com Strongly Agree

1-5 years

Bulletin board, Facebook, Manager, Staff meetings, Training (individuals or group sessions) Strongly Agree

2/25/2014 14:02: 40 Sales/CSR

10)Please share any ideas you have about how Worth Connects Please indicate can improve your how strongly you understanding of agree or disagree our role in the with this company and your statement: I knowledge of the believe that Worth products and Connects is an services we essential provide to Worth department within Higgins & Worth Higgins & Associates Associates. customers.

Strongly Agree

None

Somewhat Agree

Once per week

Somewhat Agree

Strongly Agree

I have a pretty good idea of what Worth Connects does. have a list of clients who are using the Print On Demand program and announce new customers who come into the program.

Somewhat Agree

Never

Somewhat Agree

Strongly Agree

Buy the pressroom pizza!

Somewhat Agree

Never

Somewhat Agree

Unsure

Strongly Agree

Once per day

Somewhat Agree

Strongly Agree

Strongly Agree

na I have learned so much about Connects with the recent jobs we have worked on together with Connects.


Timestamp

Indicate the department in which you currently work:

2/20/2014 9:46:21 Administration

2/20/2014 7:36:59 Page Stationary

Please indicate how strongly you agree or disagree with this Please indicate statement: My Please indicate how strongly you department how strongly you agree or disagree communicates well agree or disagree From what sources with this to other with this do you receive statement: I am departments with statement: I have a Please indicate information about well informed news and good your total length of the company’s about the information about understanding of service at Worth products and company’s our products How often do you the services that Higgins & services? Choose products and and/or the services interact with Worth Worth Connects Associates all that apply. services. we provide. Connects? provides

Please indicate how strongly you agree or disagree with this statement: I believe that Worth Connects is an essential department within Worth Higgins & Associates.

6-10 years

Break room/hallway conversations, Weekly Newsletter Somewhat Agree

Unsure

Once per day

Somewhat Disagree

Somewhat Agree

1-5 years

Break room/hallway conversations, Email

Somewhat Disagree

Once per day

Somewhat Disagree

Strongly Agree

Somewhat Disagree

10)Please share any ideas you have about how Worth Connects can improve your understanding of our role in the company and your knowledge of the products and services we provide to Worth Higgins & Associates customers. I only know what I need to know to do my job. I do not know everything that Connects does. I could not even explain it to my spouse the other day. I feel like the potential and capabilities of what Worth Connects can do are huge, but unless the right questions are asked in the right ways I don't end up hearing about a service or tool that Connects can offer. Perhaps Infographics, Prezi or Videos that would give an easy to understand description of services offered and the workflow that takes place for those services to happen.


Timestamp

Indicate the department in which you currently work:

2/20/2014 7:10:42 Pre-Press

2/20/2014 7:48:55 Pre-Press

Please indicate how strongly you agree or disagree with this Please indicate statement: My Please indicate how strongly you department how strongly you agree or disagree communicates well agree or disagree From what sources with this to other with this do you receive statement: I am departments with statement: I have a Please indicate information about well informed news and good your total length of the company’s about the information about understanding of service at Worth products and company’s our products How often do you the services that Higgins & services? Choose products and and/or the services interact with Worth Worth Connects Associates all that apply. services. we provide. Connects? provides

6-10 years

Break room/hallway conversations, Bulletin board, Email, Manager, Staff meetings, Weekly Newsletter Somewhat Agree

Somewhat Agree

1-5 years

Break room/hallway conversations, Bulletin board, Email, Training (individuals or group sessions), Training (webinar) Strongly Agree

Somewhat Agree

Please indicate how strongly you agree or disagree with this statement: I believe that Worth Connects is an essential department within Worth Higgins & Associates.

Once per quarter

Somewhat Disagree

Strongly Agree

Once per quarter

Somewhat Disagree

Strongly Agree

10)Please share any ideas you have about how Worth Connects can improve your understanding of our role in the company and your knowledge of the products and services we provide to Worth Higgins & Associates customers. Jobs going through other depts show up in MIS system and are showcased for entry into competitions, etc. Worth Connects jobs are kept secret, no one beyond those directly involved knows anything about them. No one knows what WC employees are actually doing. WC employees are not of a mind to let anyone know what they are doing. When assuming, always assume the worst. Share with customers the benefits of having online marketing and online websites to enhance or improve their day to day business


Timestamp

Indicate the department in which you currently work:

Please indicate how strongly you agree or disagree with this Please indicate statement: My Please indicate how strongly you department how strongly you agree or disagree communicates well agree or disagree From what sources with this to other with this do you receive statement: I am departments with statement: I have a Please indicate information about well informed news and good your total length of the company’s about the information about understanding of service at Worth products and company’s our products How often do you the services that Higgins & services? Choose products and and/or the services interact with Worth Worth Connects Associates all that apply. services. we provide. Connects? provides

2/21/2014 5:28:11 Pre-Press

21+ years

2/20/2014 19:34: 52 Pre-Press

21+ years

Production 2/21/2014 8:22:38 Planning

Production 2/21/2014 8:17:38 Planning

11-15 years

21+ years

Break room/hallway conversations, Bulletin board, Email, Staff meetings Break room/hallway conversations, Bulletin board, Email, Facebook, Manager, Staff meetings, Weekly Newsletter

Please indicate how strongly you agree or disagree with this statement: I believe that Worth Connects is an essential department within Worth Higgins & Associates.

10)Please share any ideas you have about how Worth Connects can improve your understanding of our role in the company and your knowledge of the products and services we provide to Worth Higgins & Associates customers. Perhaps a feature in the new weekly newsletters or a brief presentation at one of our quarterly meetings. Surely there are online and printed descriptions available of what you do. Share them.

Somewhat Agree

Somewhat Agree

Never

Somewhat Disagree

Somewhat Agree

Somewhat Agree

Somewhat Agree

Once per month

Somewhat Disagree

Somewhat Agree

Somewhat Agree

Once per quarter

Somewhat Disagree

Strongly Agree

None at this time an article in every newsletter devoted to this department. what new services you are offering, what new sites are being built, etc. i think each department should do this to communicate new equipment, services, etc not just connects.

Never

Somewhat Disagree

Strongly Agree

Maybe send an email describing what you do?

Break room/hallway conversations, Facebook, Training (individuals or group sessions) Somewhat Agree Email, Manager, Staff meetings, Training (individuals or group sessions), Training (webinar), Weekly Newsletter Somewhat Agree

Somewhat Agree


Timestamp

Indicate the department in which you currently work:

2/21/2014 8:17:09 Sales/CSR

2/21/2014 8:26:36 Sales/CSR

2/20/2014 7:12:20 Worth Wide

2/21/2014 15:03: 36 Worth Wide

2/21/2014 14:22: 08 Worth Wide

Please indicate how strongly you agree or disagree with this Please indicate statement: My Please indicate how strongly you department how strongly you agree or disagree communicates well agree or disagree From what sources with this to other with this do you receive statement: I am departments with statement: I have a Please indicate information about well informed news and good your total length of the company’s about the information about understanding of service at Worth products and company’s our products How often do you the services that Higgins & services? Choose products and and/or the services interact with Worth Worth Connects Associates all that apply. services. we provide. Connects? provides Break room/hallway conversations, Bulletin board, Email, Facebook, Manager, Staff meetings, Training (individuals or group sessions), Weekly Newsletter, Worth Higgins & Associates website Somewhat 1-5 years at whaprint.com Somewhat Agree Somewhat Agree Once per week Disagree Break room/hallway conversations, Bulletin board, Email, Staff meetings, Weekly Somewhat Less than a year Newsletter Somewhat Agree Somewhat Agree Once per month Disagree Email, Facebook, Weekly Newsletter, Worth Higgins & Associates website Somewhat 1-5 years at whaprint.com Strongly Agree Somewhat Agree Once per month Disagree

10)Please share any ideas you have about how Worth Connects Please indicate can improve your how strongly you understanding of agree or disagree our role in the with this company and your statement: I knowledge of the believe that Worth products and Connects is an services we essential provide to Worth department within Higgins & Worth Higgins & Associates Associates. customers.

Strongly Agree

I would suggest a company training by dept. or demonstration of all of the services that Connects can offer to make sure everyone is on the same page!

Somewhat Agree

Having a get together to introduce that includes live examples

Unsure

1-5 years

Break room/hallway conversations, Email, Weekly Newsletter

Somewhat Disagree

Strongly Disagree

Once per quarter

Somewhat Disagree

Somewhat Agree

1-5 years

Break room/hallway conversations, Email, Weekly Newsletter

Somewhat Disagree

Strongly Disagree

Once per quarter

Somewhat Disagree

Somewhat Agree

A breakdown of services they provide would be helpful! More info on worth Higgins website. Company emails about successful worth connects projects. More info on worth Higgins website. Company emails about successful worth connects projects.


Timestamp

Indicate the department in which you currently work:

2/24/2014 9:14:22 Pre-Press

2/24/2014 11:12: 37 Worth Wide

Please indicate how strongly you agree or disagree with this Please indicate statement: My Please indicate how strongly you department how strongly you agree or disagree communicates well agree or disagree From what sources with this to other with this do you receive statement: I am departments with statement: I have a Please indicate information about well informed news and good your total length of the company’s about the information about understanding of service at Worth products and company’s our products How often do you the services that Higgins & services? Choose products and and/or the services interact with Worth Worth Connects Associates all that apply. services. we provide. Connects? provides Facebook, Worth Higgins & Associates website at whaprint.com, Somewhat 21+ years other employees Somewhat Agree Unsure Never Disagree

1-5 years

2/20/2014 7:20:22 IT

11-15 years

2/20/2014 7:14:21 Sales/CSR

6-10 years

Bulletin board, Email, Weekly Newsletter

Somewhat Agree

Break room/hallway conversations, Email, Facebook, Manager, Staff meetings, Training (individuals or group sessions), Training (webinar), Weekly Newsletter, Worth Higgins & Associates website at whaprint.com, walking around departments and seeing unique work done. Strongly Agree Email, Manager, Worth Higgins & Associates website at whaprint.com Strongly Agree

10)Please share any ideas you have about how Worth Connects Please indicate can improve your how strongly you understanding of agree or disagree our role in the with this company and your statement: I knowledge of the believe that Worth products and Connects is an services we essential provide to Worth department within Higgins & Worth Higgins & Associates Associates. customers.

Somewhat Agree

Once per month

Somewhat Disagree

Unsure

Strongly Agree

Once per quarter

Strongly Agree

Strongly Agree

no ideas at this time Have an internal Worth U with employees to go over everything Connects can do. I think with the new additions and roles of people like Chris, Annie and Jazmin, they should be explained to show the deliverables they produce. A lot of the recent changes to that department are more difficult to show the end product. But to illustrate some of the jobs awarded we would not have otherwise received without their expertise would be a good illustration point to the company as a whole.

Strongly Agree

Once per week

Strongly Agree

Strongly Agree

They do a great job. No complaints

Strongly Agree


Timestamp

Indicate the department in which you currently work:

2/20/2014 7:08:20 Sales/CSR

2/20/2014 9:08:31 Sales/CSR

2/20/2014 7:16:31 Sales/CSR

Please indicate how strongly you agree or disagree with this Please indicate statement: My Please indicate how strongly you department how strongly you agree or disagree communicates well agree or disagree From what sources with this to other with this do you receive statement: I am departments with statement: I have a Please indicate information about well informed news and good your total length of the company’s about the information about understanding of service at Worth products and company’s our products How often do you the services that Higgins & services? Choose products and and/or the services interact with Worth Worth Connects Associates all that apply. services. we provide. Connects? provides Break room/hallway conversations, Email, Facebook, Manager, Staff meetings, Weekly 1-5 years Newsletter Strongly Agree Somewhat Agree Once per week Strongly Agree Staff meetings, Training (individuals or group sessions), 6-10 years Weekly Newsletter Strongly Agree Somewhat Agree Once per day Strongly Agree Break room/hallway conversations, Bulletin board, Email, Facebook, Staff meetings, Training (individuals or 11-15 years group sessions) Strongly Agree Somewhat Agree Once per day Strongly Agree

2/20/2014 9:15:39 Sales/CSR

Less than a year

Break room/hallway conversations, Email, Facebook, Manager, Staff meetings, Training (individuals or group sessions), Weekly Newsletter Strongly Agree

2/19/2014 5:55:51 Worth Connects

Less than a year

Email

Somewhat Agree

Somewhat Agree Somewhat Disagree

1-5 years

Break room/hallway conversations, Email, Manager, Staff meetings

Somewhat Agree

Somewhat Disagree

2/20/2014 7:04:45 Worth Connects

10)Please share any ideas you have about how Worth Connects Please indicate can improve your how strongly you understanding of agree or disagree our role in the with this company and your statement: I knowledge of the believe that Worth products and Connects is an services we essential provide to Worth department within Higgins & Worth Higgins & Associates Associates. customers.

Strongly Agree

Seems like plenty of brainpower in that room. Do we fully utilize it?

Strongly Agree

I understand the role of Worth Connects

Strongly Agree

Once per month

Strongly Agree

Strongly Agree

Once per day

Strongly Agree

Strongly Agree

Once per day

Strongly Agree

Strongly Agree

. I think being involved a web-toprint project from start to finish would greatly increase my knowledge of all that goes into how we set and run the live site. Through demonstration. Create product offerings that can be easily defined and pitched to customers as services.


Timestamp

Indicate the department in which you currently work:

2/20/2014 7:42:34 Worth Connects

Please indicate how strongly you agree or disagree with this Please indicate statement: My Please indicate how strongly you department how strongly you agree or disagree communicates well agree or disagree From what sources with this to other with this do you receive statement: I am departments with statement: I have a Please indicate information about well informed news and good your total length of the company’s about the information about understanding of service at Worth products and company’s our products How often do you the services that Higgins & services? Choose products and and/or the services interact with Worth Worth Connects Associates all that apply. services. we provide. Connects? provides

11-15 years

Manager, Quarterly Meeting

Somewhat Agree

Somewhat Disagree

Once per day

Strongly Agree

Please indicate how strongly you agree or disagree with this statement: I believe that Worth Connects is an essential department within Worth Higgins & Associates.

Strongly Agree

10)Please share any ideas you have about how Worth Connects can improve your understanding of our role in the company and your knowledge of the products and services we provide to Worth Higgins & Associates customers. From the Connects perspective, plans for company enlightenment are already under way and articulated in a superior way by my Connects peers. In addition to those lofty ideas, another valuable product we offer now, and one seldom tapped on by sales, is the ability to do pretty much anything with data and VDP. As an example, sales typically thinks of VDP as something handled by our digital department. True, but the capabilities there are very limited. Advancing awareness of Connects ability to handle very complex, dynamic, VDP projects would yield very obvious advantages.


Timestamp

Indicate the department in which you currently work:

2/20/2014 7:07:02 Worth Connects

2/24/2014 10:42: 05 Shipping

2/24/2014 10:42: 55 Shipping

2/24/2014 10:43: 33 Shipping

2/24/2014 10:45: 00 Shipping

Please indicate how strongly you agree or disagree with this Please indicate statement: My Please indicate how strongly you department how strongly you agree or disagree communicates well agree or disagree From what sources with this to other with this do you receive statement: I am departments with statement: I have a Please indicate information about well informed news and good your total length of the company’s about the information about understanding of service at Worth products and company’s our products How often do you the services that Higgins & services? Choose products and and/or the services interact with Worth Worth Connects Associates all that apply. services. we provide. Connects? provides Break room/hallway conversations, Email, Facebook, Manager, Training (individuals or group sessions), Somewhat 6-10 years Weekly Newsletter Somewhat Agree Disagree Once per day Strongly Agree Break room/hallway conversations, 1-5 years Email, Manager Strongly Agree Strongly Agree Once per day Strongly Agree Blog, Break room/hallway conversations, Bulletin board, Email, Facebook, Manager, Worth Higgins & Associates website 1-5 years at whaprint.com Strongly Agree Strongly Agree Once per day Strongly Agree Blog, Break room/hallway conversations, Bulletin board, Email, Facebook, Manager, Worth Higgins & Associates website 6-10 years at whaprint.com Somewhat Agree Strongly Agree Once per day Strongly Agree Blog, Break room/hallway conversations, Bulletin board, Email, Facebook, Manager, Worth Higgins & Associates website 6-10 years at whaprint.com Strongly Agree Strongly Agree Once per week Strongly Agree

10)Please share any ideas you have about how Worth Connects Please indicate can improve your how strongly you understanding of agree or disagree our role in the with this company and your statement: I knowledge of the believe that Worth products and Connects is an services we essential provide to Worth department within Higgins & Worth Higgins & Associates Associates. customers.

Strongly Agree

1) Internal eblasts 2) update webpage 3) social media

Strongly Agree

n/a

Strongly Agree

n/a

Strongly Agree

good as is

Strongly Agree

no opinion


Timestamp

Indicate the department in which you currently work:

2/24/2014 11:01: 05 Sales/CSR

Please indicate how strongly you agree or disagree with this Please indicate statement: My Please indicate how strongly you department how strongly you agree or disagree communicates well agree or disagree From what sources with this to other with this do you receive statement: I am departments with statement: I have a Please indicate information about well informed news and good your total length of the company’s about the information about understanding of service at Worth products and company’s our products How often do you the services that Higgins & services? Choose products and and/or the services interact with Worth Worth Connects Associates all that apply. services. we provide. Connects? provides Break room/hallway conversations, Bulletin board, Email, Facebook, Manager, Staff meetings, Training (individuals or group sessions), Training (webinar), Weekly Newsletter, Worth Higgins & Associates website 6-10 years at whaprint.com Strongly Agree Somewhat Agree Once per week Strongly Agree

2/24/2014 11:09: 05 Sales/CSR

21+ years

2/24/2014 11:11: 24 Sales/CSR

6-10 years

2/24/2014 12:12: 52 Page Stationary

1-5 years

Blog, Break room/hallway conversations, Bulletin board, Email, Manager Strongly Agree Email, Manager, Staff meetings, Worth Higgins & Associates website at whaprint.com Somewhat Agree Break room/hallway conversations, Email, Facebook, Manager, Staff meetings, Weekly Newsletter Strongly Agree

10)Please share any ideas you have about how Worth Connects Please indicate can improve your how strongly you understanding of agree or disagree our role in the with this company and your statement: I knowledge of the believe that Worth products and Connects is an services we essential provide to Worth department within Higgins & Worth Higgins & Associates Associates. customers.

Strongly Agree

NA Keep coming up with cool ideas to help our customers with their marketing needs. Also share examples and case studies with the Sales Team to keep us informed of new services in our Sales meetings.

Strongly Agree

Once per month

Strongly Agree

Strongly Agree

Todd Hening

Somewhat Agree

Once per day

Strongly Agree

Strongly Agree

.

Strongly Agree

Continue w/ weekly newsletter. Normally only hear about what's going on in does at the quarterly meetings.

Somewhat Agree

Never

Strongly Agree


Timestamp

Indicate the department in which you currently work:

2/21/2014 8:19:20 Administration

Please indicate how strongly you agree or disagree with this Please indicate statement: My Please indicate how strongly you department how strongly you agree or disagree communicates well agree or disagree From what sources with this to other with this do you receive statement: I am departments with statement: I have a Please indicate information about well informed news and good your total length of the company’s about the information about understanding of service at Worth products and company’s our products How often do you the services that Higgins & services? Choose products and and/or the services interact with Worth Worth Connects Associates all that apply. services. we provide. Connects? provides

Please indicate how strongly you agree or disagree with this statement: I believe that Worth Connects is an essential department within Worth Higgins & Associates.

16-20 years

Unsure

2/20/2014 7:07:43 Pre-Press

21+ years

2/20/2014 9:21:39 Worth Wide

1-5 years

2/24/2014 13:16: 31 Press

1-5 years

None of the above Strongly Disagree

Never

Strongly Disagree

Somewhat Disagree

Once per month

Strongly Disagree

Unsure

Somewhat Agree

Somewhat Disagree

Once per quarter

Strongly Disagree

Unsure

Worth Connects is a suite of integrated, online marketing solutions created by Worth Higgins & Associates to help our customers gain greater insight into their markets, optimize limited marketing resources and measure the effectiveness of their marketing programs. Presentation? Attend as a Worth U participant?

Unsure

Somewhat Agree

Never

Strongly Disagree

Unsure

training

Email, Manager, Staff meetings, Weekly Newsletter Somewhat Agree

Word of mouth Break room/hallway conversations, Bulletin board

Somewhat Agree

10)Please share any ideas you have about how Worth Connects can improve your understanding of our role in the company and your knowledge of the products and services we provide to Worth Higgins & Associates customers. What does Connects do? What does the newest hire do? Did we really need to hire someone to send out a weekly newsletter? This is not very specific to internal employees— sounds like a puffed-up marketing statement:


Timestamp

Indicate the department in which you currently work:

2/21/2014 7:04:49 Administration

2/20/2014 8:25:53 Bindery

2/20/2014 7:32:19 Pre-Press

2/20/2014 7:18:42 Press

2/24/2014 11:16: 11 Sales/CSR

2/24/2014 13:12: 31 Press

Please indicate how strongly you agree or disagree with this Please indicate statement: My Please indicate how strongly you department how strongly you agree or disagree communicates well agree or disagree From what sources with this to other with this do you receive statement: I am departments with statement: I have a Please indicate information about well informed news and good your total length of the company’s about the information about understanding of service at Worth products and company’s our products How often do you the services that Higgins & services? Choose products and and/or the services interact with Worth Worth Connects Associates all that apply. services. we provide. Connects? provides Break room/hallway conversations, Bulletin board, Email, Facebook, Manager, Weekly 6-10 years Newsletter Somewhat Agree Somewhat Agree Once per week Unsure Break room/hallway conversations, Bulletin board, Manager, Weekly 21+ years Newsletter Unsure Unsure Never Unsure

1-5 years

6-10 years

Less than a year

16-20 years

Email, Worth Higgins & Associates website at whaprint.com Break room/hallway conversations, Email, Facebook, Manager, Training (individuals or group sessions) Break room/hallway conversations, Email, Manager, Staff meetings, Training (individuals or group sessions), Weekly Newsletter Break room/hallway conversations, Bulletin board, Manager

Strongly Agree

Unsure

Once per month

Unsure

Please indicate how strongly you agree or disagree with this statement: I believe that Worth Connects is an essential department within Worth Higgins & Associates.

Strongly Agree

Unsure

Unsure

10)Please share any ideas you have about how Worth Connects can improve your understanding of our role in the company and your knowledge of the products and services we provide to Worth Higgins & Associates customers. Maybe some informational meetings to showcase the different areas that Connects works within our structure

what is worth connect Are there products that are created by Worth Connects available for the employees to see?

Somewhat Agree

Somewhat Agree

Never

Unsure

Unsure

Strongly Agree

Unsure

Once per quarter

Unsure

Strongly Agree

I don't really have an opinion one way or the other. There are a lot of items that Worth Connects covers I think once I see them in action that will give me a better understanding of the department.

Unsure

Perhaps a demo of Worth Connects for all employees

Unsure

Unsure

Never

Unsure



Worth Higgins & Associates_Connection Plan