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ALLIANCE OF INFORMATION & REFERRAL SYSTEMS

CONNECTIONS A U G U S T 2 0 1 2!

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Federal Funding FY2013 Funding, Sequestration & the Older Americans Act

User-Friendly A Homage to Technological Progress

NASUAD Offers CEUs HCBS Conference & online training

Certifications & Test Dates 10 new dates announced

I&R Day What are you doing on Nov. 16 to celebrate?

FEMA Changes how they list disasters so we do too

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New Members This month we welcome 12 new members

I&R in the News Highlighting I&Rs in the media

Member Spotlight 211 Atlanta partners with Emory U & gets technical

Member Spotlight 232-HELP / LA 211 plans fundraiser after state cuts funding

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Inside this issue

Federal FY 2013 Funding, Sequestration & the Older Americans Act Update By Shannon Donahue AIRS Public Policy Associate Before Congress left for their August recess, an agreement was reached between House Speaker John Boehner and Senate Majority Leader Harry Reid with approval from the White House on an FY 2013 Continuing Resolution (CR). Under it, federal spending would be held at current levels through March 2013 (FY 2013 begins on Oct 1, 2013). The agreement is still subject to a vote in September when Congress returns to Washington, DC. While this provides a short-term solution to FY 2013 funding, Congress has many issues to consider this coming fall including sequestration, the across-the-board cuts of about 8 percent to discretionary funding that are scheduled to go into effect on January 2, 2013. These cuts will be devastating to programs such as health, aging, food, housing and educational programs that assist low-income people. We will continue to track FY 2013 funding and any new developments or proposed changes to sequestration. The Older Americans Act which expired last fall is still in need of being reauthorized but because of the November elections, Congress is home much of the fall; hence, the clock is ticking. AIRS continues to be engaged in advocacy surrounding the Older Americans Act (OAA) and Title IIIB, Supportive Services of the OAA which provides funding for I&R. To date, in addition to Senator Bernie Sanders’ (Independent-Vermont) larger OAA bill (S.2037), 8 additional Senate bills have been introduced: S.1744 : Guardian Accountability and Senior Protection Act, Sponsor: Sen Klobuchar, Amy [MN], S.1750 : Home Care Consumer Bill of Rights Act, Sponsor: Sen Franken, Al [MN], S.1819 : Strengthening Services for America's Seniors Act Sponsor: Sen Kohl, Herb [WI], S.1982 : Improving Care for Vulnerable Older Citizens through Workforce Advancement Act of 2011 Sponsor: Sen Casey, Robert P., Jr. [PA], S.2077 : Elder Protection and Abuse Prevention Act Sponsor: Sen Blumenthal, Richard [CT], S.3226 : Americans Giving care to Elders (AGE) Act of 2012 Sponsor: Sen Klobuchar, Amy [MN], S.3358 : Responding to Urgent needs of Survivors of the Holocaust Act Sponsor: Sen Cardin, Benjamin L. [MD], and S.3465 : Care Coordination for Older Americans Act of 2012 Sponsor: Sen Kerry, John F. [MA] To date, no action has been taken in the House Subcommittee of jurisdiction—the Higher Education and Workforce Training Subcommittee in the House Education and Workforce Committee. For questions/comments on AIRS Public Policy, please contact Shannon Donahue, sdonahue@matzblancato.com or Robert Blancato, rblancato@matzblancato.com. August 2012

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User-Friendly:

An Homage to Technological Progress By Dick Manikowski Moore’s law posits that the maximum number of transistors on a microchip doubles every 18-24 months. For years, skeptics have warned that this can’t continue indefinitely due to various physical constraints, like dissipating the heat generated by an ever-growing number of components jammed into the same limited space. But ever since Intel co-founder Gordon Moore stated that proposition in a 1965 paper, that number has been consistently doubling every 18-24 months. More than anything else, technology’s ability to create ever more powerful computers has changed the shape of society. At the same time, economies of scale have made much of this technology available to an incredibly broad population.

long distance call was a carefully orchestrated family event to a situation where I can call anyone in the continent without a second thought with a device hanging from my belt. I remember purchasing my first computer in 1987. It was a Zenith model based on an 80286 processor, and it came with a 5-1/4” floppy drive and a 10 MB hard drive. Knowing that I’d fill that up quickly, I immediately spent another $500 to have someone add a second 10 MB drive. When I replace my current old Dell Latitude laptop with a new one sometime after WINDOWS 8 comes out, I won’t need to take out a loan from the credit union like I had to back in 1987.

info@airs.org www.airs.org www.twitter.com/AIRSplace Officers of the Corporation Faed Hendry, President Joan Phelps, President Elect Bridget Wolf, Treasurer Georgia Sales, Secretary The Alliance of Information & Referral Systems Inc., was incorporated in 1973 to improve access to human services for all people through the mechanism of information and referral. It is a member organization serving I&R interests.

Forgive me for the rumination but I The AIRS Newsletter is provided as a benefit recently read a good book, The Idea to all AIRS members. For information about My first cellphone (which I got in the Factory: Bell Labs and the Great Age of membership, contact us at early 2000’s, I’m guessing) contained far American Innovation, which awakened 703-218-AIRS (2477). more computing power than the first my appreciation of how blessed (for the astronauts to visit the moon carried most part) we’ve been by the armies of AIRS accepts paid advertising for inclusion with them. And that phone was puny scientists, engineers, and technicians in its publications for products and/or compared to the model that I replaced it who have changed our lives. services which are related to the purposes of with. When I bought my current Droid AIRS and its members. The products and X 17 months ago, it represented another services advertised in AIRS publications do leap in technology. not necessarily imply endorsement by AIRS Software and operating systems have P.S. Okay, the technology isn’t yet or its membership. made similarly steady advances. If one different. By the time I’d finished this chooses to overlook Microsoft’s ill-fated column to send to the newsletter editor For more information about placing an ad Vista, every release of new operating my cable modem had lost its in the AIRS Newsletter, or to submit systems by both Microsoft and Apple connection. My building offers an articles, photos and updates contact: have offered increased power, features, insecure wireless connection, but my and ease of use. laptop couldn’t see it. My cell phone Charlene Kloos could see the unsecured wireless We’ve all grown so accustomed to this connection and handles e-mail just fine, AIRS Communications Coordinator pattern of constantly expanding and but I couldn’t figure out how to get the newslettereditor@airs.org improving technology that we don’t file transferred to the phone to send it. realize how incredible it is. Within my Due to a high amount of spamming, please lifetime, I’ve gone from a dial telephone I finally had to carry the laptop to my clearly indicate Newsletter somewhere in local public library and connect to their (on a party line . . . which wasn’t at all the subject line to avoid being blocked. wireless router. what today’s kids and even young adults would think it was) and an economic structure in which making a 2

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NASUAD Offers CEUs at the HCBS Conference & for Online Trainings By Sara Tribe Policy Associate, National Assoc. of States United for Aging and Disabilities NASUAD is committed to strengthening the aging and disability networks’ capacity through continuing educational opportunities. Towards that effort, we are pleased to announce that social work continuing education units (CEUs) are available for several of NASUAD's online courses at www.nasuadIQ.org. This will bring you to the full list of classes, ordered chronologically by when they were added. Scroll down to find the courses that offer CEUs, indicated in red. You must log in to take the courses.

HCBS Conference (September 10-13) Social Work CEUs will also be offered at NASUAD’s HCBS Conference. Licensed Social Workers may obtain up to 13 CEUs by attending sessions that have been approved by the National Association of Social Workers (NASW). The flat fee for CEUs for the entire conference is $85. Conference attendees will have the opportunity to register for CEU credit onsite, and will be required to sign an attendance sheet and complete an evaluation after each conference session.

If you have already taken and passed the above courses and would like to obtain CEU credit, you must retake the quizzes, then follow the instructions at the end of each quiz to complete the course evaluation and pay for the CEUs. NASUAD is charging $25 per CEU. Each of the online courses is worth two CEUs, so they are $50/course.

NASW has approved the CEUs for both the HCBS Conference and our online trainings. However, State licensure boards have final authority on the acceptance of individual courses, so attendees should check with their state social work licensure board if they are unsure whether the CEUs will be accepted.

Once logged in, you can access more detailed instructions for obtaining CEUs: http://nasuad.mrooms3.net/file.php/4.

The National Association of State Head Injury Administration has joined our conference along with The Consumer Voice. Our participants will include

federal, state, and local policymakers and those who administer, manage and deliver waiver and other HCBS programs. At last year’s conference we had a strong presence from U.S. Health and Human Services ranging from AoA, CMS, HRSA, Office of Disability, SAMHSA, Office of Developmental Disabilities, and more. Click here to view the conference agenda and click here to register. AIRS CIRS-A Training NASUAD is offering a full-day Certification training for Information and Referral Specialists in Aging (CIRS-A) again this year. The training will be held on Tuesday, September 11, 10:30 am -5:00 pm, which will give trainees the opportunity to attend the morning plenary session with Assistant Secretary Kathy Greenlee. CEUs will be available for this session. Click here for more information on AIRS Certification. Questions or comments can be sent to Sara Tribe at stribe@nasuad.org. or 202-898-2578 x305.

Quotable Quotes: Fear less, hope more, eat less, chew more, whine less, breathe more, talk less, say more, hate less, love more, and good things will be yours. - Swedish Proverb

The secret of many a man's success in the world resides in his insight into the moods of men and his tact in dealing with them. - J. G. Holland

Join the conversation, get the latest news and share information on AIRS NETWORKER

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New AIRS Certified Specialists The following were awarded the Certified Information & Referral Specialist, Certified Information & Referral Specialist in Aging or Certified Resource Specialist designation. Congratulations! CERTIFIED I&R SPECIALISTS Anderson, Patsy - United Way of Central Virginia, Lynchburg, VA Arrasmith, Amanda - American Red Cross, Des Moines, IA Bogdan, Tracy - Help Line Family Service Association of Wyoming Valley, Wilkes-Barre, PA Bowman, Keisha - Fairfax County Department of Neighborhood and Community Services, Fairfax, VA Boyer, Jerrica - Help Line Family Service Association of Wyoming Valley, Wilkes-Barre, PA Cecconi, Bradley - Help Line Family Service Association of Wyoming Valley, Wilkes-Barre, PA Denault, Linda - PA Dept of Health, Wilkes Barre, PA Embury, Jessica - United Way of Jackson County, Jackson, MI Espinoza, Sandra - Fairfax County Department of Neighborhood and Community Services, Alexandria, VA Garcia, Anne - Listening Ear Crisis Center, Mt. Pleasant, MI Hamlett, Kim - Fairfax County Department of Neighborhood and Community Services, Alexandria, VA Hollenbeck, Kyungock - Fairfax County Department of Neighborhood and Community Services, Reston, VA Joseph, Lorrie - Fairfax County Department of Neighborhood and Community Services, Alexandria, VA Landi, Mark - Help Line Family Service Association of Wyoming Valley, Wilkes-Barre, PA Nicholson, Yolanda - Fairfax County Department of Neighborhood and Community Services, Alexandria, VA Riddell, Lindsey - Help Line Family Service Association of Wyoming Valley, Wilkes-Barre, PA Rutkowski, Cheryl - Voluntary Action Center/FIRST, Scranton, PA CERTIFIED I&R SPECIALISTS - Aging Aspromonte, Janelle - Weld County AAA, Greeley, CO Carver, Wendell - Pennyrile Area Development District, Hopkinsville, KY Collins, Carolyn - AAA/Sowega Council on Aging, Albany, GA Costanza, Roma - PPACG AAA, Colorado Springs, CO Crouch, Jeanette - Life Stream Services, Inc, Yorktown, IN Draper, Candice - New River Valley AAA, Pulaski, VA Ellis, James - Tennessee Commission on Aging and Disability, Nashville, TN Fisher, Janice - Upper Arkansas AAA, Salida, CO French, Ginger - Northwest Aging Association, Spencer, IA Frey, Karen - Area Agency on Aging 1B, Southfield, MI Garcia, Alaina - Upper Arkansas AAA, Salida, CO Gibson, Christy - Northwest Tennessee Development District, Martin, TN Gilpin, Rachel - Upper Arkansas AAA, Salida, CO 4

Gorka, Michaelene - CICOA Aging and InHome Solutions, Indianapolis, IN Hammans, Lindsie - CICOA Aging and InHome Solutions, Indianapolis, IN Haugard, Pamela - PPACG AAA, Colorado Springs, CO Hietala, Elisa - PPACG AAA, Colorado Springs, CO Holman, Sherry - Upper Arkansas AAA, Salida, CO James, Linda - AAA Sowega Council on Aging, Albany, GA Johnson, Cecelia - Hawkeye Valley AAA, Waterloo, IA Jones, Patricia - AAA/Sowega Council on Aging, Albany, GA Klein, June - Hawkeye Valley AAA, Waterloo, IA Kline, Diana - Upper Arkansas AAA, Salida, CO Kramme, Cheryl - Northland Agency on Aging, Decorah, IA Labosky, Barbara - Northland Agency on Aging, Decorah, IA Ladd-Patnode, Melissa - United Way of Jackson County, Jackson, MI Lewis, Lee - Northwest Tennessee Development District, Martin, TN Lewis, Toshia - Northeast Georgia AAA, Athens, GA McCurdy, Marty - AAA Sowega Council on Aging, Albany, GA McKinney, NeKenya - AAA Sowega Council on Aging, Albany, GA Mooney, Stacy - Elderbridge AAA, Fort Dodge, IA Morehead, Angelica - Northwest Tennessee Development District, Martin, TN Pelletier, Tammy - Region VII AAA, Bay City, MI Powell, Leah - AAA Sowega Council on Aging, Albany, GA Rochester, Vikki - Area Agency on Aging 1B, Southfield, MI Schneider, Teri - Northeast Kansas AAA, Hiawatha, KS Shepard, Douglas - Hawkeye Valley AAA, Waterloo, IA Thiesen, Linda - Northwest Aging Association, Spencer, IA Thompson, Nikki - Life Stream Services, Inc, Yorktown, IN Wilson, Tabitha - AAA Sowega Council on Aging, Albany, GA CERTIFIED I&R SPECIALISTS - Canada Anwar, Faryal - KW YMCA Cross Cultural Immigrant Services, Kitchener, ON Gosain, Chander - KW YMCA Cross Cultural Immigrant Services, Kitchener, ON Jolley, Jennifer - Information Niagara, St Catharines, ON Lombardi, Linda - Central Community Care Access Centre, Richmond Hill, ON Varga, Christine - Hamilton Niagara Haldimand Brant CCAC, Burlington, ON CERTIFIED RESOURCE SPECIALISTS Dugalic, Dijana - American Red Cross, Des Moines, IA Fears, Rolunda - CICOA Aging and InHome Solutions, Indianapolis, IN Long, Grace - Union-Snyder Community Action Agency, Selinsgrove, PA August 2012


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Certification Test Dates Each year over 75 AIRS certification test dates are offered across North America. This newsletter section contains only newly confirmed dates or changes, so please visit http://www.airs.org/certification for the complete list, more details on the certification process and requirements, and to find a location near you. Note: Canadian applicants must apply to InformCanada. NEWLY ADDED TEST DATES: OCTOBER 3 - Seattle, WA 3:30 - 5:30 pm Seattle Airport Hilton Conference Center, 17620 International Blvd Wanda Smith 509-654-7350 wsmith@pfp.org

Chris Juett 319-398-5372 x12 chris.juett@uweci.org OCTOBER 30 - Wichita, KS 1:00 - 3:00 pm 2622 W Central, Conf. Rm 3204 Mary Corrigan 316-660-5128 mcorriga@sedgewick.gov

OCTOBER 5 - Seattle, WA 12:30 - 2:30 pm Seattle Airport Hilton Conference Center, 17620 International Blvd Wanda Smith 509-654-7350 wsmith@pfp.org

OCTOBER 31 - Camarillo, CA 10:00 am - Noon 211 Ventura County, 1305 Del Norte Rd, Ste 200 Kelly Brown 805-320-5159 kbrown@icfs.org

OCTOBER 23 - Phoenix, AZ 2:00 - 4:00 pm 2200 N Central Ave, Ste 601 Mark Lewis 602-263-8845 x112 mlewis@cir.org

NOVEMBER 5 - Buffalo, NY 10:00 am - Noon 1170 Main St Kelly Dodd 716-842-2608 kdodd@olmstedcenter.org There will be a $20 administrative fee, payable on the day of the exam.

OCTOBER 26 - Hayward, WI 10:00 am - Noon Sawyer County Courthouse, 10610 Main Luann Teige 715-394-3611 luann@seniorcommectionswi.org OCTOBER 30 - Hiawatha, IA 10:00 am - Noon 1515 Hawkeye Dr

NOVEMBER 6 - Escanaba, MI 1:00 - 3:00 pm 2501 14th Ave South Theresa M. Thomma 906-217-3008 thommat@upcap.org

NOVEMBER 8 - North Bay, ON, Canada 1:00 - 3:00 pm 1164 Devonshire Ave Tina McDonald 705-522-3460 x4595 tina.mcdonald@ne.ccac-ont.ca NOVEMBER 9 - Minneapolis, MN 9:00 - 11:00 am Greater Twin Cities United Way, 404 South 8th St Lael Tryon 651-994-2721 lael.tryon@ceridian.com NOVEMBER 10 - Dayton, OH 10:00 am - Noon 33 W First St Ste 500 Kristin Belcher 937-225-3038 kristinb@dayton-unitedway.org NOVEMBER 13 - Chillicothe, OH 10:00 am - Noon Scioto Paint Valley Mental Health Center, 4449 State Route 159 Glenna Huff 740-775-1260 ghuff@spvmhc.org DECEMBER 6 - Bend, OR 9:00 - 11:00 am Central Oregon Council on Aging 373 NE Greenwood Ave Beth Patterson 541-678-5483

What Are You Doing on November 16? Last year the US Senate declared November 16 as National Information and Referral Services Day. We want to make this an annual celebration that grows in size and importance, but to do that we need your help. This is a terrific opportunity to spread the word about I&R in your community and bring attention to AIRS, Affiliates, the I&R field, and yourself. Some ideas may include sending press releases, having a media event, hosting a public open house (be sure to invite the media and local politicians and dignitaries) or be a guest speaker at another organization. Please share your ideas with AIRS by registering your event in advance by emailing charlenekloos@airs.org. We hope to track the events happening across the country and promote them on our website.

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Disaster Declarations July 16 - August 19 California Ponderosa Fire - Fire Management Assistance Declaration declared on Sunday, August 19, 2012 (FM-5007) Idaho Trinity Ridge Fire - Fire Management Assistance Declaration declared on Wednesday, August 15, 2012 (FM-5006) Washington Taylor Bridge Fire - Fire Management Assistance Declaration declared on Tuesday, August 14, 2012 (FM-5005) California Wye Fire - Fire Management Assistance Declaration declared on Monday, August 13, 2012 (FM-5004) Oklahoma Drumright Fire - Fire Management Assistance Declaration declared on Saturday, August 4, 2012 (FM-5003) Oklahoma Glencoe Fire - Fire Management Assistance Declaration declared on Saturday, August 4, 2012 (FM-5002) Oklahoma Noble Fire - Fire Management Assistance Declaration declared on Friday, August 3, 2012 (FM-2999) Oklahoma Geary Fire - Fire Management Assistance Declaration declared on Friday, August 3, 2012 (FM-2998) Oklahoma Luther Fire - Fire Management Assistance Declaration declared on Friday, August 3, 2012 (FM-5001) Oklahoma Freedom Fire - Fire Management Assistance Declaration declared on Friday, August 3, 2012 (FM-5000) Maryland Severe Storms and Straight-line Winds - Major Disaster Declaration declared on Thursday, August 2, 2012 (DR-4075) Wisconsin Severe Storms and Flooding - Major Disaster Declaration declared on Thursday, August 2, 2012 (DR-4076) Montana Wildfires - Major Disaster Declaration declared on Thursday, August 2, 2012 (DR-4074) District of Columbia Severe Storms - Major Disaster Declaration declared on Tuesday, July 31, 2012 (DR-4073) Oklahoma Fair Grounds Fire Complex - Fire Management Assistance Declaration declared on Monday, July 30, 2012 (FM-2997) Virginia Severe Storms and Straight-line Winds - Major Disaster Declaration declared on Friday, July 27, 2012 (DR-4072) West Virginia Severe Storms and Straight-Line Winds - Major Disaster Declaration declared on Monday, July 23, 2012 (DR-4071) South Dakota Myrtle Fire - Fire Management Assistance Declaration declared on Friday, July 20, 2012 (FM-2996) New Jersey Severe Storms and Straight-Line Winds - Major Disaster Declaration declared on Thursday, July 19, 2012 (DR-4070)

Canadian Community I&R Conference October 29- 30/DU 29 AU 30 octobre 2012 A GATEWAY TO INNOVATION / UNE VAGUE D’INNOVATION Workshop streams: Aging and Volunteering, I&R Service Delivery and Executive Activities and sightseeing opportunities in beautiful and historic Quebec City.!www.quebecregion.com/en Click here for the CCIRC 2012 Programme Hotel Chateau Laurier Conference Site: www.hotelchateaulaurier.com/en/

Welcome New Members INDIVIDUAL MEMBERS Theresa Hurley - Pittsburgh, PA Jan Latimer-Fulger - Baton Rouge, LA AGENCY MEMBERS Indiana County Link ADRC - Indiana, PA Lackawanna Link to Aging and Disability Resources Scranton, PA 6

Lutheran Services Society - Pittsburgh, PA Alzheimer's Association - Belton, SC Army Community Service - West Point, NY Fayette, Greene, and Washington Counties ADRC - Washington, PA Venango County Link to Aging and Disability Services - Franklin, PA Westmoreland Link Network - Greensburg, PA Crawford County Link - Meadville, PA Eastern Area Adult Services - Turtle Creek, PA August 2012


A L L I A N C E O F I N F O R M AT I O N & R E F E R R A L S Y S T E M S

I&R in the News This section provides a snapshot summary of articles that discuss local I&R initiatives. A link to the entire article is provided. If you would like to include an article on new launches, initiatives, or sources of funding that I&Rs have tapped into, send a link to newslettereditor@airs.org and include the word Newsletter in the subject line. AAA and ADRC articles are especially welcomed. ALASKA Kodiak Residents Get the 411 on United Way's 211! ! ! Much like 4-1-1 acts as a directory for local names and businesses, 2-1-1 is a service run by United Way of Anchorage that allows callers to access information about various social services offered in their area. Representatives from United Way were in town Monday to promote and monitor the service as it pertains to Kodiak. Sue Brogan is the vice president for community engagement with United Way of Anchorage, she said the service receives more than 100 calls per day and 20,000 per year….In general, most people call with regards to housing….Based on the calls they get, United Way is able to document the needs of Alaskans and work with local and state organizations, like Alaska Housing Finance, to provide better opportunities. http://www.kmxt.org/index.php?

The United Way of Mower County is introducing 211 service, a free, confidential, multilingual information line and website that connects people with the services and resources in their community....When people call 211, they will be connected with a person in a call center in Minnesota. Interpreter services for more than 70 languages are also available. “It was very important that language would not be a barrier to individuals in need of referrals," Lighthizer-Schmidt said....Any service provider who is not part of the database or anyone who would like more information may contact LighthizerSchmidt at 437-2313. http://www.postbulletin.com/news/

help users with everything from day care to food and shelter. The N.C. 2-1-1 system is free and operators will be able to identify agencies that might be able to assist them in the fields of health and human services. Callers can receive information about mental health aid, job training, support for the elderly and suicide prevention. Funding for the program is from a partnership among United Way, city and county governments, and local healthcare providers. The 2-1-1 system program covers about 86 percent of N.C. http://www.wral.com/news/ news_briefs/

ONTARIO How to use the 211 service NEW YORK A 2010 study of immigrants in York What’s the 211? Meeting will explain Region, an outer suburb of the Greater how to register agencies into database Toronto Area...found that less than a third Greene County Department of of recent immigrants have used Emergency Services will be hosting a settlement services. While for thousands LOUISIANA meeting at its Emergency Operations and of newcomers and Toronto residents More need help with school uniforms Training Center in Cairo Tuesday for an alike, the services provided by With the start of school less than 3 weeks introduction in United Way 211’s Referral community-based non-profit away, Salvation Army Captain Melissa Call Center. Representatives from an organizations are life-changing, lifePillsbury says her organization is   array of agencies within the two counties, affirming, even life saving, many receiving more calls than ever from from nonprofit and philanthropic to faith- newcomers to Canada are reluctant, people wondering where they can get based and educational, are invited to the confused or simply unable to sort help buying school uniforms for their meeting and learn how they can register through the hundreds of organizations children. The Salvation Army isn't alone. their agency or foundation within the call that provide such services as home care Mona Gobert-Cravins, who manages center’s database, which already houses for the sick and elderly, shelter for victims the call center at 232-HELP/LA211 says 1,800 health and human services of abuse and homeless people, settlement her agency is answering about 50 calls agencies….In the four days after Tropical assistance for immigrants and refugees, per week regarding the very same thing. Storm Irene the call station fielded 6,500 training and employment supports for It is a problem a lot of nonprofits saw telephone calls and 65,000 hits were made the jobless, and a variety of other services coming as a result of the struggling on the 211 website. for vulnerable groups….Since its launch economy and the rising cost of goods and http://www.thedailymail.net/articles/ in 2002, 211 Toronto has assisted close to services. Cravins says while many of their 3.3 million callers...each month more than callers are employed, they may not earn NORTH CAROLINA 68,000 people use 211 Toronto enough to cover everything. "It's very '211' system now available in online. http://canadianimmigrant.ca/ heavy call volume," Cravins said. "The Cumberland County cost of living is higher, people are The United Way of Cumberland County not getting raises, or they are facing on Tuesday activated a new call system to I&R In the News continues on page 8 higher health care costs. So their money is going to other things and they just don't have the resources." http://www.theadvertiser.com/article/

Did you know?

MINNESOTA United Way of Mower County launches 211 7

August has the highest percentage of births Unless food is mixed with saliva you can't taste it The average person falls asleep in 7 minutes August 2012


A L L I A N C E O F I N F O R M AT I O N & R E F E R R A L S Y S T E M S I&R In the News continued from page 7

as dental clinics or vaccination sites. The service may be new to our area, but it's OREGON been around Oregon since 2000. Swanson In a pinch, turn to 211 said 18 of the 36 counties in the state were Lose your job and can't pay the rent? already on board in January 2012, and the Need advice on dealing with your out-of- goal is to be in every county by January control teen? Just remember three little 2013. She says the move to get into rural numbers: 211….A soft launch of 211 in the Oregon got a boost early this year Coos/Curry area began today, with the through a $366,000 grant from the Ford official start-up date set for September 1. Family Foundation. 211 info's deputy director Denise http://theworldlink.com/news/local/ Swanson said callers can start using the service now as a way to help them test TENNESSEE the system. 'Just don't be discouraged, Agency Spotlight: Contact-Concern seeks because we are still building the system volunteers this month," she said. The line is staffed Do you need information and feel you Monday through Friday, from 8 a.m. to 6 have nowhere to turn? Volunteers at p.m., although it can go to a 24-hour Contact-Concern of Northeast Tennessee format in times of emergency. A website are trained to meet the needs of those is available with the same information at who require information and referral to www.211info.org. The site also has health and human services agencies. information about upcoming events, such Committed to confidentiality, volunteers

listen 15 hours a day, 365 days a year to people who are calling for a variety of reasons such as abuse situations, loneliness, depression, needing temporary financial assistance, requiring medical direction or support group information. If needed, callers may receive crisis intervention or a daily reassurance call. Last year, volunteers processed 19,000 plus calls at ContactConcern. Contact also provides the answering services for a domestic violence shelter. All it takes to receive assistance from Contact-Concern is to dial 211….We need telephone workers. Desperately....We need at least 20. We were down 10 at the first of the year and down another 10 since. We also need as much advertising as possible. People still don’t know that 2-1-1 exists. http://www.timesnews.net/article/

MEMBER SPOTLIGHT

2-1-1 Atlanta partners with Emory University & Gets Technical Donna Burnham, Director of United Way 2-1-1 at United Way of Metropolitan Atlanta, shares with us two stories of projects that they are involved with: First, United Way of Metropolitan Atlanta 2-1-1 is partnering with Emory University to screen, consent, enroll, and collect baseline data for the NCI funded research project titled “Brief Interventions to Create Smoke-Free Policies in Low-Income Households”. This research involves developing, evaluating and disseminating a brief smoke-free homes intervention through the established national infrastructure of 2-1-1 call centers. The research has four specific aims: 1) Conduct formative research on intervention messages and materials for promoting smoke-free homes in low-income populations, applicable to both smokers and nonsmokers as household change agents; 2) Conduct a randomized controlled trial in the Atlanta 2-1-1 service area to evaluate the efficacy of a brief intervention to create smoke-free homes among 2-1-1 callers; 3) Conduct replication studies in Houston and North Carolina 2-1-1 systems to systematically test the intervention in varied populations and tobacco control climates, and 4) Disseminate the research-tested smoke-free homes intervention through a variety of mechanisms including a national grants program to 2-1-1 systems and through the Tobacco Technical Assistance Consortium’s linkages to the state and local tobacco control infrastructure in the U.S. Second, 2-1-1 Atlanta is using technology to engage the community. As the age of the internet, texting and social media are rapidly changing the way the center receives information, an effort is being made to take a multimedia approach for those in need to connect with 2-1-1 agents. By creating web-enabled features, 2-1-1 can engage their community in more sustainable ways. As United Way 2-1-1 transitions from a traditional call center to a multimedia contact center, agents are now better equipped to handle email inquiries and interact with clients via web chatting. United Way is excited about these and other technological advancements. They invite you to visit their website and learn more about the community resources and services available.

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August 2012


A L L I A N C E O F I N F O R M AT I O N & R E F E R R A L S Y S T E M S MEMBER SPOTLIGHT

Louisiana 211/232-HELP in Lafayette Gets Creative After State Cuts Off Funding Mona Gobert-Cravins, Assistant Administrator/2-1-1 Manager at 232-HELP/Louisiana 211 in Lafayette, sent us the following article by Erin Nicole of KLFY: Nonprofit Funding Scarce Budget cuts to non-profit organizations have taken their toll on Acadiana. Groups have seen cuts for years, but the trend continues to hinder their daily operations. Funding has been cut on both the state and city level. Louisiana 211 lost $84,000 this year from the state but has managed to maintain $30,000 from Lafayette Consolidated Government. The Lafayette Council on Aging, on the other hand, has continued to lose funding from LCG for the past few years and they worry the money will finally run out in 2012. Louisiana 211 or 232-HELP is utilized by the state for emergency purposes and continues to be the dominant community assistance program for Louisiana. They have not cut back on jobs, however, they have limited crucial services due to lack of funds. They are no longer capable of prescription medication assistance which has hurt those without health insurance. The Lafayette Council on Aging has been forced to cut back on serving meals to the elderly. Two years ago they served 535 meals and now they are down to 465 meals a day. For some of the recipients, meal delivery is the only interpersonal communication they have for the day. City-Parish President Joey Durel says the budget for next year will be determined by the council. They had a meeting at one o'clock this afternoon to discuss numerous issues including the funding of NPOs. Watch the video of this news story at http:// www.klfy.com. __________________________________________________________________________________________________________________ In response, Louisiana 211 had to get creative to try and make up for the state cutting off all funding by instituting several fundraisers. One of them is Anything is Pastable II, that at the same time will commemorate Jewell Parkerson Lowe, founder and executive director of 232-HELP / LA 211 from 1965 -2007. September marks the 5th year anniversary of her death. The fundraiser on September 19 features live and silent auctions with exquisite jewels, art, dinner and entertainment up for bid. It is hoped that this event will cover some of the deficit they now face.

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August 2012

Member Spotlight: 232-HELP / Louisiana 211  

Creative means to combat Louisiana State Budget cuts and generate needed operational funds