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Welcome to NetCare NetCare is IntraLAN’s very comprehensive network and IT support package. It is a combination of constant background monitoring + remote dial-in management. NetCare was described in one of our Customer Satisfaction surveys as ‘the jewel in your added-value programme’. It is extremely well respected.

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What level of NetCare is right for you Thank you for spending your time reviewing the fullyfunctional 30 day trial of IntraLAN’s Advanced Monitoring System (IAMS) from GFi. We’ve high expectations that you were thoroughly impressed – we use it ourselves to provide IT support to 100s of our customer servers.

NetCare Light

NetCare Standard

NetCare Pro-Active

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IntraLAN NetCare

The NetCare Dashboard BETTER SCREEN GRAB TO COME

Explanations of dashboard

Explanations of icons

You will be provided access through a web portal to a Dashboard view of all Your monitored server(s). This summary window will confirm the condition of all Your selected servers and workstations against acceptable parameter criteria with a green tick (no problems) or red cross (one or more problems). On detecting a variation outside acceptable parameters, it will automatically (configurable options) send an alert to the 2 IT contacts in Your organisation. You will then be able to use the Dashboard to instantly “drill-down” for more information on the alert(s). Note that under NetCare Lite, We do not monitor Your servers or workstations unless You specifically request Our involvement (see A.4 below).

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NetCare Light Appropriate for customers who have good inhouse IT skills, looking for: • 3rd level IT support familiar with its network (broader scope than Microsoft themselves); • Continuity (cover for illness, holidays, staff changes); • You will deal with all routine admin and faults in-house; • You will deal with any IAMS alerts but can still escalate to the help-desk (chargeable); • Outsource the more infrastructural project work (e.g. server

Description to come

virtualisation).

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IntraLAN NetCare

NetCare Standard Appropriate for customers with reasonable inhouse skills, looking for: • 2nd level IT support to look after fault issues; • You are able to complete basic/routine administrative tasks themselves; • We will deal with all IAMS alerts & subsequent fault-fixes; • Outsource all but most basic IT projects. Description to come

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NetCare Pro-Active Appropriate for customers with limited in-house skills, looking for: • 1st level IT support, including most basic administrative tasks; • Regular on-site engineering visits for house-keeping and minor projects (e.g. new PC); • Prefer greater involvement and understanding through a dedicated account engineer; • Dependent on the help-desk to pick up on all the IAMS alerts; • Outsource all IT project work (whatever size).

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Description to come

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IntraLAN NetCare

Pricing

TO BE BOXED/COLOUR CODED ETC

Lite

Standard

ProActive

IAMS Monitoring

Y

Y

Y

Fault-fix

N

Y

Y

Admin

N

N

Y

Registration/set-up

250

0

0

Per new server registered onto IAMS

20

20

20

Per new workstation registered onto IAMS

0

N/A

N/A

1

N/A

N/A

N/A

N/A

300

IAMS portal branding (one-off)

500

N/A

N/A

SMS texting (per message)

0.10

N/A

N/A

Help-desk charges (per incident)

100

0

0

One-off:

Monthly: Retaineron on IAMS Per ½ engineering day Optional:

Examples: 10 servers + 100 PCs on NetCare Lite: •Set-up: 250 registration + (10x 20) new servers + (100x 0) new workstations = £450 •Monthly: 100 retainer + (10x 20) servers + (100x 1) workstations = £400 2 servers (no workstation monitoring) on NetCare Standard: •Set-up: 100 registration + (2x 50) new servers = £200 •Monthly: 200 retainer + (2x 50) servers = £300 1 server + 20 workstation monitoring on NetCare ProActive with 4x ½ day visits per year: •Set-up: 100 registration + (1x 50) new servers + (20x 0) new workstations = £150 •Monthly: 200 retainer + (1x 50) servers + (20 x 1) workstations + [(4x 300)÷12] ½ days = £370

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The Next Step You’ve already done the hard work setting up your servers and workstations during the 30 day trial. If you would like to continue, please let us know so that your account manager and engineer will come to meet you to: •Meet you and your IT team properly; •Document the overview topology of your network (using Visio) for our help-desk records; •Go through your GFi set-up to ensure you’ve made maximum use, answer any questions; •Go through your support options (including how to escalate a case); •Complete the order forms.

If you would like any further information or discuss your options, please contact: Phillip Mitchell, IntraLAN Group plc on 0844 770 7000

IT network support (Microsoft servers), help-desk, remote monitoring IT hardware & software supply IT field engineering Phone systems Phone maintenance Video conferencing Internet lines (EFM, DSL) Web & server hosting MPLS Land lines (ISDN, SIP) Low Cost Routing NGNs

Disaster Recovery (IT & Tel)

Mobile Services

Unit 12 Epsom Business Park Kiln Lane Epsom Surrey KT17 1JF Tel: 0844 770 7000 Fax: 0870 264 7097 sales@intralan.co.uk www.intralan.co.uk

Business IT Support

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Telephone Systems

ISP Services

Voice Over IP

Low cost routing

Business Continuity

Mobile Services

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Netcare