Community feedback summary Defining feedback needed One of the challenges for this project was helping the community understand the type of feedback Metro needed. The decision to end the RFA had essentially been made last year, when the city of Seattle indicated it could not increase its subsidy to cover the full cost of operating the RFA. Staff worked to make messaging clear that comments were needed about how to implement the changes, not the future existence of the RFA. Although many of the comments included request not to end to the RFA, the majority provided opinions and advice on the three key areas of the implementation plan: mitigation to provide transportation assistance for people with little or no income who need to access essential services in the downtown area; operational changes for transit service, especially in the downtown Seattle area; and communicating with transit customers about the changes.
Collection & collation of feedback Comments were accepted via: the online comment form; mail; email; and by phone. Any comment submitted on either an online or print comment form was input into a web-based survey tool to both collate comments and analyze them and the respondents. The comment form included voluntary questions about respondent demographics.
Who responded 645 people responded using the online/print comment form 152 people responded by email, mail, or phone Of those using a comment form, the following demographics were compiled: Use of transit 3 or more days a week 1 to 2 days a week Occasionally (less than once a week) Never
64.0% 12.9% 19.8% 3.3%
Use of the RFA Yes, in the AM commute Yes, in the PM commute Yes, during both commutes Yes, outside of commute times No, I do not transfer to another service
3.7% 6.1% 39.4% 19.8% 31.1%
Use RFA service to transfer to: Metro buses Sound Transit buses Community Transit buses Link light rail Sounder trains Seattle Monorail
76.2% 30.7% 13.3% 36.3% 9.7% 5.4%