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Metro Connects

Fleet, Infrastructure, and Workforce

METRO’S WORKFORCE In preparation to deliver the service envisioned in Metro Connects, Metro is growing the workforce, hiring people with highly specialized skills, and attracting diverse employees who reflect the communities Metro serves. It is working to become an anti-racist organization, strengthening leadership and accountability, and focusing on safety for employees and customers.

What will Metro’s workforce look like? As of 2020, Metro had more than 5,000 full and part-time employees, including about 3,000 bus operators. Other Metro employees plan service; purchase and maintain buses; build and keep up customer facilities; respond to events affecting service, safety, and security; and otherwise support daily operations. Metro’s marine division employees operate and maintain the water taxis. Metro also operates Sound Transit’s light rail system, which will grow three-fold, and two streetcar lines for the City of Seattle, which is evaluating expansion. Metro’s growing workforce will be essential to building an integrated system that lets people travel farther, faster, and more easily. Metro will build a diverse workforce that reflects the communities it serves and engages employees in decisions that impact their workplace. Creating a culture of belonging at Metro means respect, safety, and accountability are priority. Metro will look beyond traditional recruitment strategies to build space for racial, gender, and other diverse communities at Metro. Efforts to attract and retain a quality workforce will include succession planning, employee training and development programs, and the creation of pathways to Metro employment—especially important as Metro faces a high retirement rate among supervisors, managers, and trades positions. Metro’s culture will shift to focus on the value of people. Metro’s ability to embrace anti-racist principles will support retention and leadership development and will make Metro a place where people want to work. Above all, Metro will ensure employees have what they need to provide the highest levels of customer service and safety. As the Metro Connects vision unfolds, effective internal communications will be critical for building a common understanding and commitment to transforming the Metro system. Metro will also focus on productive labor-management relationships with the unions that represent most of the workforce. Strategically partnering with the labor community and others can help Metro recruit new employees in addition to developing and supporting its current workforce.

King County Metro Long Range Plan