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Metro Connects

Executive Summary

Structure of this plan Metro Connects includes three visioning chapters: “Service Network,” “Service Quality Investments,” and “Fleet, Infrastructure, and Workforce.” They describe what Metro plans to do and the types of investments needed to build the proposed future network of Metro services. The fourth chapter, “Attaining the Vision,” describes how Metro could deliver Metro Connects. Each chapter, explained briefly below, includes an overview of its key elements and how that chapter advances Strategic Plan goals, as well as sections describing individual components of the vision. Service Network Metro Connects envisions integrating its expanded mobility system with regional partners—especially Sound Transit—and delivering more than 70 percent more Metro bus service by 2050. This significant service expansion will occur in two phases: an interim service network targeted for implementation before the Ballard Link expansion, and a 2050 service network that completes the Metro Connects vision. Metro's suite of mobility services will continue to grow and will include RapidRide; frequent, express, and local fixed-route bus service; flexible services; Access paratransit; vanpool and ridesharing; and water taxi service. The Service Network chapter includes updated Metro Connects network maps as well as a section on each of the previously mentioned service types. Service Quality Improvements As part of Metro’s commitment to providing fast, frequent, and reliable service, Metro Connects emphasizes improvement of service quality. Metro strives to improve the customer experience and give its workforce the tools and training they need to do their jobs. This chapter describes programs and investments that help improve service quality, connect people to transit, enhance the customer experience, manage the system, and ensure safety. Specific sections include speed and reliability; boarding and fares; innovation, modernization, and technology; customer communications; passenger facilities; connecting to transit; managing demand; and equitable transit-oriented communities. Fleet, Infrastructure, and Workforce Metro Connects calls for improvements and expansion of Metro’s physical and people infrastructure to support significant expansion in service growth. Metro must continue growing and electrifying its fleet to keep up with service demand and achieve its goal of a zero-emissions bus fleet by 2035. Base expansion, ensuring bases can support electric vehicles, and targeted on-route charging will be critical, as will increasing the amount of well-maintained layover areas. Finally, supporting and growing Metro’s workforce equitably will be essential. Sections in this chapter include fleet, electrification, facilities, other support systems, layover areas, and Metro’s workforce. Attaining the Vision Metro must work with partners to implement and fund Metro Connects. The “Attaining the Vision” chapter describes expected costs for Metro Connects, highlighting the need for a regional conversation about how to close the substantial King County Metro Long Range Plan 4