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Metro Connects

Fleet, Infrastructure, and Workforce

Van distribution base. Metro currently manages the largest publicly owned vanpool program in the country. To support the continued growth of the vanpool program, Metro Connects calls for another vanpool distribution base. Operations support. Metro will need more people to manage and support the operation of a growing transit system. The Transit Control Center (TCC) is the nerve center for Metro’s bus operations. TCC staff monitor and manage the movement of buses in service. They coordinate radio contact with all bus drivers on the road, supervisors in the field, emergency responders, and other groups that support bus operations, helping manage problems and occasional emergencies. As RapidRide and the frequent transit network expands and new technology emerges to help manage the transit system, the TCC will evolve. It will provide real-time headway management of frequent service and the TCC must grow to support the specialized equipment and dedicated space needed for an expanded network. Metro will also need to ensure other staff have the space, capacity, and training needed to accommodate service growth. For example, service quality staff and field supervisors need to be accommodated when they are not in the field. Metro must expand classrooms and test areas for driving buses to train operators. Bus operators need adequate restroom facilities and places to rest between trips. Maintenance and power distribution. The number of bus stops, shelters, and park-and-rides will grow with Metro Connects. Expanded RapidRide service will need enhanced shelters and signs at stops. Expanded use of technology will lead to more sign maintenance, radio maintenance, battery charging, and more. The employees who build, repair, clean and maintain these structures must have adequate space and equipment to do their work, located as close as possible to major service areas. Administrative support. Though the COVID-19 pandemic may change work patterns, Metro will always need office space for customer service, planning, engineering, marketing, information technology, and other functions. As service expands, some of these functions will grow, particularly as new capital projects are planned and built. Revenue-processing requires secure physical space for processing cash and fare media that riders pay with every day.

Safety and security All customers and employees should feel safe and welcome on Metro services and at Metro facilities, and keeping customers and employees safe is a top priority. Metro will continue to improve the safety and security of its system, through actions such as: 

Build systems that support the safety of customers and employees in an equitable way. As the transit system grows and urban centers expand, ensuring safety and security will continue to be essential for Metro to provide excellent services. In particular it is important to address gentrification and suburbanization of poverty, and the needs for people experiencing the lack of shelter or housing. Security needs and approaches will continue to evolve and emphasize the region’s most vulnerable and impacted populations' needs. Safety onboard buses and at stops, stations, transit centers, and park-and-

King County Metro Long Range Plan