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What drivers had to say Metro drivers experience first-hand the factors that affect their ability to transport passengers safely and on time. They also hear from our customers about the quality of service. As we developed METRO CONNECTS, we asked our drivers for their ideas about the future of Metro’s service and how to achieve our vision. Some of the key themes we heard and incorporated into the plan are: • Time transfers to make the system reliable and useful.

• Strengthen safety and security for riders and drivers, including cameras on all buses.

• Reduce overcrowding on buses.

• Make speed and reliability improvements throughout the system.

• Improve fare payment: • Eliminate paper transfers. • Improve fare payment technology, including options for more offboard fare collection and elimination of onboard cash payments. • Have consistent fare structures among the region’s transit agencies.

• Improve customer information at stops, on buses, and via mobile devices. • Provide more night service. • Keep the walking distance to stops and between transfer points short.

• Add fare enforcement officers.

METRO’S WORKFORCE

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Profile for King County Metro Transit

METRO CONNECTS Long-Range Plan  

King County Metro Transit’s vision for bringing you more service, more choices, and one easy-to-use system over the next 25 years.

METRO CONNECTS Long-Range Plan  

King County Metro Transit’s vision for bringing you more service, more choices, and one easy-to-use system over the next 25 years.

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