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METRO CONNECTS proposes to make this information-rich future a reality as customer service solutions continually evolve. For example, software-based passenger counters could be installed at relatively low cost on Metro’s entire fleet, enabling real-time tracking of the number of people on a bus. Not everyone has a smartphone or computer, so it would be important to pursue technology-driven tools that help everyone. Dynamic, up-to-the minute information could be displayed at bus stops and transit centers and on buses. This could include nearby transportation options to make last-mile connections, such as real-time bikeshare, carshare, or TNC services. New tools might offer other types of information, such as upcoming events at a venue the bus was passing. Metro customer service agents could provide personalized assistance through new communication channels. Marketing efforts could better target desired audiences to increase awareness of new and improved services and customer tools. Metro has partnered with other transit agencies to create trip-planning tools like our mobile Trip Planner app. We would continue to support open-source platforms and third-party developers by giving them clean and accurate transit data for their travel products and services. As new transit information and shared-mobility products are developed, we would work with our private sector partners to ensure they are integrated with Metro products and services.

What would it take? • Provide real-time information about current conditions and nearby transportation options such as available park-and-ride spaces, bike parking, bikeshares, carshares, and transportation network companies. • Ensure that advancements in customer information improve accessibility for people with disabilities. Help all customers use the transit system safely and easily with accessible customer interfaces and improvements in audio, tactile and electronic communications. • Equip transit hubs and vehicles with customer tools that provide static and real-time information on local transportation connections, bus and train arrival times, and more. • Gather and manage information to improve our service. Work on information systems that collect data related to performance, customer information and feedback, and other areas, and integrate it into our performance management and planning processes. • Make data available to third-party developers, as we did for the One Bus Away app.

CUSTOMER COMMUNICATIONS

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Profile for King County Metro Transit

METRO CONNECTS Long-Range Plan  

King County Metro Transit’s vision for bringing you more service, more choices, and one easy-to-use system over the next 25 years.

METRO CONNECTS Long-Range Plan  

King County Metro Transit’s vision for bringing you more service, more choices, and one easy-to-use system over the next 25 years.