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Metro Connects

Attaining the Vision

ACCOUNTABILITY AND CONTINUOUS IMPROVEMENT Metro will track progress towards Metro Connects through a webbased dashboard and use evidence-building to understand its impact and improve delivery of Metro Connects.

Measuring progress Metro will report on progress toward Metro Connects through its Strategic Plan dashboard. Measures will align with the vision of a regional, innovative, and integrated mobility network that is safe, equitable, and sustainable. To streamline reporting to support data- and evidence-informed decisions, measures align with those already in the Strategic Plan. There will be fewer measures than there were in the original Metro Connects. Many of the measures align with those Metro originally developed with stakeholders, across the three areas of transit access, connections, and use and efficiency. Metro will update these measures regularly, as outlined in the Strategic Plan. The measures used may evolve in the future, as new information becomes available. Though the costs do not align with a key theme, Metro will also report what Metro can afford against the projected service and capital costs through the “Be responsible stewards of financial resources and invest in line with values and goals” goal on the Strategic Plan web-based dashboard. Table 2 illustrates the measures that Metro will report on through the Strategic Plan. Table 2

Metro Connects Performance Measures

Vision Theme

Performance Measure


 Ridership: Ridership/total number of boardings (rail, bus, water taxi, paratransit, rideshare)  ORCA Transfers: by ORCA category, which includes low-income and disabled populations)


 Pilot Program Ridership: by service name/product  Customer Communication Satisfaction: Satisfaction with communication/informationsharing from Rider/Non-Rider survey, broken down by demographics/priority populations


 Proximity to Transit: (frequent and infrequent service), for priority populations and other populations (likely including percentage of populations and map)


 Transportation Emissions: Countywide transportation GHG emissions and avoided countywide transportation emissions from Metro’s contribution to mode shift, congestion relief, and land use change  Vehicle Miles Traveled: by passenger and light-duty vehicles


 Customer Safety Satisfaction: Personal safety satisfaction score from Rider/Non-Rider survey (broken down by demographics, including priority populations*)  Assaults and Disturbances: Employee assaults and passenger physical disturbances (per million boardings)


 Metro Connects Funding Gap: − Interim Metro Connects vs baseline scenario − 2050 Metro Connects vs baseline scenario

King County Metro Long Range Plan