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MOREINSTORE Residents’ and staff news from

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An appetite for change Offering more innovative food and dining options

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The colours of sunrise. The colours of sunset.

Resident globe-wanderer takes in the autumn colours of eastern Canada

Welcome to the Homestead June 2018 / ISSUE 04

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OUR SERVICED APARTMENTS GIVE YOU MORE CHOICE Do you need a little more support than you used to, but still value your independence? A Metlifecare Serviced Apartment could be the right choice for you. Our spacious, quality-built apartments come complete with kitchenette, and an inbuilt, tailored menu of services, like regular meals, laundry and cleaning. You’ll have the freedom to do the things you choose, with the people you love, knowing your day to day chores are taken care of. You’ll also have 24 hour support from our staff, should you need it, and the security of knowing you’re part of our family of 24 villages. And if you’re an existing resident, you can move from independent living to a Serviced Apartment without paying a transfer fee.

RAD3050

To find out if serviced apartment living is the right choice for you, talk to your Village Sales Executive, or call us today on 0800 909 303. 02


F R O M

T H E

C E O ’ S

D E S K

Every time Metlifecare investigates a new site for a village, our property and development team looks for significant potential and demand, so first and foremost, we ask ourselves if there are enough people that will be attracted to the kind of retirement village we’re planning to build.

Metlifecare CEO Glen Sowry reveals the latest village site As this edition goes to print, Metlifecare announces its newest land acquisition in the fast-growing east Auckland suburb of Beachlands. This spectacular village site is one we’ve been evaluating for some time, and the Pohutukawa Coast area that takes in Maraetai, Beachlands, Whitford and Kawakawa, has a significant number of people that we think will be attracted to this new village. We believe the proximity to Pine Harbour and the beautiful coast is a very special place to build a retirement village.

“This is a special area, where Aucklanders can have a fantastic lifestyle away from the city but with many of its benefits on their doorstep. With the area being designated for intense future growth, I am pleased to see organisations such as Metlifecare recognising the opportunities it offers”. Hunua MP Andrew Bayly.

Our research shows that there is very strong demand for a quality retirement village and aged care facility on the Pohutukawa Coast, and with no current provision – the nearest existing retirement village is 20 kilometres away – we believe a Metlifecare village will be an important part of the community. There’s a huge amount of new housing development, new retail precincts and a new supermarket being built to service the growing community, thanks to the Unitary Plan which is helping to unlock the potential in this part of Auckland. Metlifecare is proud to be the first retirement village developer and operator to build in the area. Population forecast projections show that the number of over-75-year olds in the Pohutukawa Coast is set to double in the next 15-20 years as Baby Boomers mature, and there’s already a significant number of retirees in the Beachlands community and the wider area so we believe the growth potential in the Coast really is substantial. One of our core design principles when developing a new village is to ensure it fits with the community it’s a part of, so for the new village at Beachlands, we’re keen to ensure the architecture and the village layout suits and compliments the unique characteristics of its environs.

At Beachlands, we’ll ensure the village design reflects the wonderful coastal feel and relaxed vibe that makes it a growth hot-spot.

See page 6 for more details on Beachlands

MORE IN STORE MAGAZINE Contents Page From the CEO’s desk

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News 4 Milestones 7 The colours of Sunrise Welcome to the homestead

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Happenings 12 An appetite for change

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Happenings 24 Big Hearted Awards

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Clinical placements a win-win 30 Men and their toys

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Compliments 34

Publisher PlusOne Creative Editor Dominique Crikemans Cover Artists impression Greenwich Gardens For all editorial enquiries, please contact the editor at more@metlifecare.co.nz Metlifecare’s More in Store magazine has a distribution of 8700 and is available online at metlifecare.co.nz

PO Box 37463, Parnell Auckland 1151 metlifecare.co.nz 0800 909 303

Pine Harbour in Beachlands

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/metlifecare

metlifecare.co.nz


MO RE I N STO RE JUNE 2018

The Avenues care home is under construction

On 5 April, Metlifecare’s newest care home in the Bay of Plenty came a step closer. A group of residents from The Avenues, representatives from construction company Livingstone and project management company RCP, local Kaumatua and Metlifecare representatives gathered for a sodturning ceremony to mark the start of construction of the new 30-bed hospital-level care home. Construction started in May and is expected to take 10-12 months to build.

Kim Workman named Metlifecare Senior New Zealander of the Year 2018 Wellington social justice advocate and public servant, Kim Workman is the recipient of the 2018 Metlifecare Senior New Zealander of the Year Award.

by the Senior New Zealander of the Year Award finalists is admired and valued by all Kiwis,” says Glen Sowry. Artist Billy Apple and Professor Bob Elliot were the other Metlifecare Senior New Zealander of the Year Award finalists, recognised for their ongoing contribution to the community.

The winners of the 2018 New Zealander of the Year Awards were announced on 22 February at the annual Gala in Auckland. Extraordinary Kiwis were celebrated and commended for their services to society.

Dr Kim Workman with Metlifecare CEO Glen Sowry.

Dr Kim Workman, 76, is an active social pioneer and retired public servant. His commitment to overcoming issues related to criminal justice, welfare and prison reform has positively influenced the lives of many New Zealanders and their families for over 50 years. Metlifecare CEO Glen Sowry is thrilled that the awards recognise the contributions of New Zealanders regardless of age. “The calibre of finalists making positive contributions to the lives of others this year has been incredible. These New Zealanders are role models and leaders within our communities. The tireless commitment to society showcased

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N E W S

Metlifecare Orion Point - our 28th village site Metlifecare’s new retirement village site at Orion Point, Hobsonville, West Auckland

Metlifecare announced its purchase of a prime 5.3 hectare waterfront site at Orion Point in Hobsonville, West Auckland. On 17 April Chief Executive Glen Sowry said Metlifecare was looking forward to developing the beautiful, northfacing coastal site, where it is planning to build more than 260 units including a 36-bed care home. “This is an outstanding opportunity to develop a premium retirement living experience for residents in a highly desirable location.” Mr Sowry said the village would provide the full continuum of independent living and care options, including exclusive waterfront villas, serviced apartments and hospital-level care. “We will make the most of this exceptional site, with its expansive harbour views as well as direct access to the adjoining coastal walkway and 11 hectare nature reserve at Bomb Point.”

“As is the Metlifecare philosophy, the Orion Point site will be designed to reflect the local neighbourhood, combining the security and convenience of a fit-forpurpose retirement village with the benefits of integrating with the wider local community.” “Our research and analysis indicate that we can expect strong demand for this offering in Auckland’s northwest where the 75+ age demographic is projected to treble in size over the next 20 years.” “We are confident that the village will be well received by the community and adds significant value to the company.” Metlifecare plans to invest over $200 million to develop the village and is expected to generate an ILU/ILA development margin in excess of the company’s 15% hurdle rate. Mr Sowry said the design and consenting process is well advanced, with construction planned to commence later this year. Mr Sowry said the village will be built over four stages with the first stage to be delivered in 2020. The new site brings Metlifecare’s total number of village sites to 28, of which 18 are in the Auckland region.

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MO RE I N STO RE JUNE 2018

N E W S

New Metlifecare Beachlands retirement village site (outlined in red)

Metlifecare to build new coastal retirement village in Beachlands Metlifecare announced on 24 May the purchase of three adjoining properties for a retirement village development in the fast-growing coastal community of Beachlands, in Auckland’s southeast. Chief Executive Glen Sowry said the new Karaka Road site would provide Metlifecare with a tremendous opportunity to meet the needs of an area that is not currently served with retirement living options. “This is one of Auckland’s growth hot-spots,” said Mr Sowry. “Significant residential intensification in the rural and coastal area from Cockle Bay through Whitford and Clevedon, and along the Pohutukawa Coast (Beachlands, Maraetai and Kawakawa Bay) has resulted in substantial and ongoing population growth. This is set to escalate further as housing development takes advantage of the new zoning opportunities opened up by the Auckland Unitary Plan.” “The area’s demographics are already extremely favourable with an older-than-average population, high levels of home ownership and median house prices of around $1.2 million. Additionally, the retirement-age population in our catchment area is expected to double in the next 15 years. With the closest existing villages nearly 20km away, we are very pleased to be the first retirement village provider here.” Hunua MP Andrew Bayly welcomed news of the purchase, noting the need for investment in infrastructure and services to enable growing communities to thrive. “This is a special area, where Aucklanders can have a fantastic lifestyle away from the city but with many of its benefits on their doorstep. With the area being designated for intense future growth, I am pleased to see organisations such as Metlifecare recognizing the opportunities it offers. In the past year we have seen a significant increase in the range of services, including a new Countdown

supermarket, the Pohutukawa Coast shopping centre, and increased frequency and connectivity of transport options. For example, the ferry service, which is free to SuperGold Card off-peak travellers, now has 20 sailings per day to Auckland’s CBD.” Mr Sowry said Metlifecare plans to invest around $180 million (including care and common costs) developing the site, which is a short walk from the Pine Harbour Marina and opposite the Formosa Golf Course. When completed the village will offer more than 210 independent living units and care beds. “As with our other villages, the design will reflect the character of the local community,” said Mr Sowry. “The village will have a relaxed coastal feel, providing a mix of single-level villas for those who want to live more independently, as well as apartments and a care home which will be supported by a fabulous community facility.” “From an investment perspective we are confident that this development will be value-accretive for the company. Our analysis indicates the list price for units in this village will range from $600,000 to more than $1 million, which would enable Metlifecare to comfortably meet its development margin threshold of 15%.” “This acquisition is the result of the significant progress that our GM Property and Development, Charlie Anderson, and his team have made in building strong capability and cadence with our development pipeline and delivery.” Mr Sowry said that design and consenting work would commence immediately. “The village is expected to be built over approximately four years, with site works set to commence in early 2019 and the first stage planned for completion by early 2020. Our village design provides for staging flexibility, with construction able to be accelerated according to demand.” Settlement is expected in August 2018. The new site will boost Metlifecare’s development pipeline to just under 2,000 units and beds across its 24 operational villages and five greenfield sites. As previously signalled, the company is on track.

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M I L E S T O N E S

Happy 20th Birthday Longford Park Village! Longford Park Village in Takanini celebrated its 20th anniversary with a delicious three course meal prepared by Kitchen Manager River Wilner and her team. The celebrations didn’t stop there with a number of founding residents and long-standing staff enjoying scenic flights over Auckland in a DC3 the following weekend.

Shirley Jones and Dawn Fitzpatrick (on the right) cut the cake.

Happy 30th Birthday Highlands! Over 260 residents enjoyed celebrating 30 years, with entertainment from Silver and Strings and a delicious meal.

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metlifecare.co.nz


MO RE I N STO RE JUNE 2018

The colours of sunrise. The colours of sunset.

Vern Walker, resident of Metlifecare Pinesong in Auckland and long-time globewanderer takes in the fall colours of eastern Canada and USA - with a few history lessons along the way

The season is a second springtime, when every leaf has a brilliance of a spring flower. An all too brief and colourful buffer between the greenery of summer and the white solemnity of a severe winter just a few weeks away. A last hurrah when the colours of joy abound, just prior to the sadness of no leaves at all.

The fall colours of Quebec, New England and New Hampshire must be the greatest strip show on the face of the Earth. When leaves in their multi-millions drop to the ground, leaving behind the nakedness of the branches that once yielded them life. It was an easy decision to join 38 other tourists on a coach tour to coincide with the fall colours of October. A time when a cold snap turns the forests of aspen, oak, maple and birch into the colours of sunrise, and the colours of sunset. The happy colours of sunny lemon, turning to apricot. The cherry reds and the plum-coloured foliage, surrendering their vibrancy to dull russet - and finally to death.

I relaxed upon a deckchair on the promenade deck of a cruise liner - navigating the largest estuary in the world - the St Lawrence River. The faraway hillsides evidenced the early golden glow of another autumn. I asked myself; what causes this colourful interlude? Partly due to the shorter periods of daylight and cooler temperatures, the chlorophyll of the leaves breaks down causing the green colour to disappear, and for the yellow and the orange to splash across the countryside. In the warmth of the fall days sugar is produced in the leaves of the maple tree. This is trapped by the night’s chill. The more sugar that accumulates, the brighter red the leaves turn.

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To this glamorous backdrop, I fell in love with smalltown America. Dozy little riverside hamlets - where if a dog barks twice, everyone quickly comes out-of-doors to see what all the commotion is about. Take the village of Shelburne Falls, Massachusetts, astride the Deerfield River. Into the wide main street diner for a welcome bowl of clam-chowder soup. I carefully ferried this to my cubicle, but suddenly found I had forgotten my spoon. A local spotted this and in a flash obtained this essential culinary tool for me. Could only happen in a small town, where the tourist dollar is appreciated. Spinning wheels on rural forested roads along the Mohawk Trial of old, en route to Boston. Lookalike strips of habitations with Texaco gas stations, fast-food joints - Dunkin’ Donuts and of course the big ‘M’. Past fields of rustling corn, high rounded silos and huge marooncoloured barns. Past knots of snug houses where there are no fences at all dividing side-by-side properties. On past white-painted little churches with their high spiky towers pointed heavenwards. Past stacks of winter wood parked everywhere. And distant bosomy hills full of autumnal promise with the first vestiges of yellow ochres and mustard colours supplanting the sap green of summer. And finally it was back into big-town America as we entered Boston. We were told that the Boston colonists of 1773 protested against a British-imposed tea tax. Three British ships were raided and 342 containers of tea were tossed into the harbour. But my interest was of a more modern genre - the world-famous Boston Marathon, with an inaugural contest dating back to 1897 - the world’s oldest, and where the winner pockets US$150,000.00. I figured that, by now, it would be almost impossible to regurgitate history, and spot any tea left in the depths of the Boston harbour, so instead I sought to locate modern-day history instead. I decided to search for the finish line of the Boston Marathon. And there it was, just a couple of blocks from my hotel. THE BOSTON MARATHON: FINISH, painted in a blue and gold swathe across the downtown pavement.

On a day trip out of Halifax to Peggy’s Cove, Nova Scotia, where upon a massive promontory of granite sat a red and white lighthouse, guarding the crashing of the Atlantic Ocean. Views of fleets of tiny, colourful lobster boats nudging the incoming tide. But against this touristic bliss were two tales of tragedy, one of which occurred just off-shore. An hour out of New York, and bound for Geneva, a Swissair flight smashed into the ocean with the loss of 229 souls. The cause of this 1998 tragedy was the flammable material used in the structure of the aircraft. Upon return to Halifax our group visited the Fairview Lawn Cemetery, the last resting place of many of the 1912 Titanic disaster. I saw the grave marker of Jack Dawson, played in the film TITANIC by Leonardo DiCaprio. Our guide told us that the ill-fated vessel should have sailed in March, at a time when the icebergs would have been frozen in the Arctic north. But there was a shortage of coal causing a delay. Moreover there should have been 64 lifeboats, but only 20 were on board. Sixty-four lifeboats would have spoiled the ocean view for some of the first class passengers. After the quiet of rural America, New York jolted. Crowds, queues, and all hustle. But the Big Apple had a few welcome complimentary attractions; busy crowds zig-zagging everywhere upon the concourse of Grand Central Station. Night-time Times Square as it foisted its technicolour energy upon us. But if you wanted to live it up a little here, it was expensive. Where a shepherd’s pie in an Irish pub cost the equivalent of nearly thirty New Zealand dollars. Where you could rocket up the 70 storeys of Rockefeller Center, with little left out of fifty of our currency. I’ll admit that my credit card yelped in the face of such indulgence, but the theme of our trip - the brilliance of the fall colours - seemed to somehow compensate for such extravagance.

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metlifecare.co.nz


MO RE I N STO RE JUNE 2018

Greenwich Gardens care home

Welcome to the homestead Charlie Anderson remembers the sinking feeling he would get when his mum would say, “Shall we go and see your great-granddad? “It wasn’t that he didn’t want to see his Pa, it was more the rundown rest home that he was living in. At the heart of his current role as General Manager, Property and Development, is a determination that the grandchildren of Metlifecare residents won’t feel the same way. Instead, he’s dedicated to creating modern and contemporary villages where every resident gets an at-home experience.

the Metlifecare team analysed the best aged care communities in the world. What they found was a shift away from institutional-type environments towards a more home-style environment. After a few years of planning, the first homestead care home opened in Greenwich Gardens in 2017 with 12 rooms adjoining a shared kitchen, dining and living area, including a fully functioning kitchen, dining area and lounge. The new design immediately struck a chord with residents. “The uptake has been amazing – they filled up really quickly and the residents tell us they love it. With no set times to have a meal, there is little of that regimented hospital routine,” Charlie explains. “As much as we can make it, it’s like being in your own home.”

Charlie Anderson

That success helped the team know they were heading in the right direction and every new village is now being designed to incorporate this style of care home: “We’re keen to use the homestead model from here out. We’ve made a decision to build new care homes catering for our village residents that are smaller and more home-like, recognising that only six to eight percent of our residents need full care. Unique villages Even with seven or eight projects underway at all times, there are no cookie-cutter villages. Before starting at Metlifecare in 2015, Charlie had worked on all types of developments, including residential, commercial and mixed-use. But he says Metlifecare

That’s most apparent in the development of new care homes, where Charlie and his colleagues have started developing care homes with the ‘homestead’ layout and model of care. After travelling to the United States, the United Kingdom and the Netherlands,

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Gulf Rise artist’s impression

On the grow

villages remind him most of his work on multi-unit apartments and experience in town centre development planning – each village is designed to fit with its natural landscape context and integrated with the local community, with local characteristics, which still provides a relaxing oasis for its residents. “When I started in this business I recognised an opportunity to lift the level of design to create a point of difference for Metlifecare. “It seemed like there was little innovation in the industry when it came to design, and everyone was developing in the same design language. I knew we could do this better. Give me a development that is truly well designed and more connected to the community and local amenities – I want people to think anyone could buy an apartment in our villages because it is not obvious that it is a retirement village. If we can achieve that, I think we have gone a long way to achieving our goal in shifting the paradigm.” As the Metlifecare village portfolio continues to expand, Charlie wants to see today’s residents being regularly visited by grandchildren and family who are excited to come into a beautiful and well-designed village community. “There are so many people who have shopped around coming up to us saying, ‘Oh my God, your designs are so much nicer than the other ones’. They’re amazed at the quality, the size and the design. That’s what we want; this is the start of taking the business in a fresh direction.” Greenwich Gardens artists impression

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Together, there are about the same number of people living in the Metlifecare community as in a town like Taumaranui or Kaitaia. Here’s a snapshot of the total Metlifecare community: • 24 villages from Northland to Kapiti Coast • Over 5,200 residents • 371 care beds and care suites • Over 3,700 independent living units and apartments • 492 serviced apartments • Strong occupancy, with high resident referrals • Around 550 refurbishments completed each year • 157 units under construction, to be finished by June 2018 • Over 250 units and beds will be completed in the year to June 2019 Greenwich Gardens artists impression

metlifecare.co.nz


MO RE I N STO RE JUNE 2018

H A P P E N I N G S Christmas is a special time of year and at Metlifecare villages staff went the extra mile to ensure it was a happy, inclusive and warm-hearted occasion for everyone. O A K R I D G E Kerikeri

V I L L A S,

Kerikeri’s Oakridge Villas did it again! The village won the float competition in the Kerikeri Christmas parade for the second year running. A tremendous amount of work created the very colourful, sweet float. Team Captain Marian Andrews and her band of helpers did a fabulous job complete with colourful residents dressed up as Liquorice Allsorts – and the judges agreed.

Oakridge Village Christmas parade winners!

Christmas Appeal

T H E

O R C H A R D S, Glenfield

As well as enjoying festive feasts throughout the season, The Orchards village proudly donated very generous and beautiful gifts and boxes of delicious food to the Auckland City Mission Santa’s Helpers drive. The team effort made a positive difference to many Christmases.

Robyn and Tony Brown

Salvation Army Christmas bears

T H E

P O Y N T O N, Ta k a p u n a

The Poynton ladies’ knitting group made bears to help make a child’s Christmas a bit special for the Salvation Army Appeal.

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Christmas festive visits

F O R E S T Hamilton

L A K E

G A R D E N S,

Every year staff at Forest Lake Gardens’ staff dress up and go door to door wishing residents a Merry Christmas, delivering a small gift, a Christmas card and a café voucher.

G R E E N W I C H G A R D E N S, Unsworth H e i g h t s

WA I T A K E R E

G A R D E N S, Henderson

Waitakere Gardens’ residents and staff gathered gifts for those less fortunate and enjoyed festivities all season.

Elves Rose Dyer and Ruth Ketko with Santa Roy Stephen

G R E E N W O O D P A R K , Welcome Bay Staff contributed items for gift hampers for residents who had lost a loved one during the year.

A group of Greenwich Gardens’ residents created beautiful Christmas decorations for the common areas.

Christmas hampers

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MO RE I N STO RE JUNE 2018

H A P P E N I N G S Christmas kitchen team

B A Y S W A T E R, Mount Maunganui Bayswater residents were treated to a thoroughly modern Christmas feast, with delicious antipasto platters.

H I B I S C U S

C O A S T

V I L L A G E

Hibiscus Coast Village dressed to hand deliver Metlifecare heart-shaped cookies to all residents.

Resident Chair Tony Kirby and Cath Wells (aka Christmas Angel)

P A P A M O A V I L L A G E

B E A C H

Papamoa Beach Village residents enjoyed a wonderful Christmas celebration, complete with feasts and dress-ups.

P I N E S O N G , Green Bay Pinesong serviced apartment residents toured Auckland to see the Christmas lights in Franklin Road.

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H I G H L A N D S, Highland Park Using computer numerical control cutting (CNC) technology and 3D printing a group of Highlands residents designed a Christmas tree.

P O W L E Y , Blockhouse Bay Powley residents were busy over the festive season, including meeting Santa at Northwest Shopping Centre, a special Christmas lunch at the care home, a visit to Ponsonby’s Franklin Road to view the Christmas lights, a movie night out to see Kiwi Christmas, and taking part in the Blockhouse Bay Christmas parade with the village van.

H I G H L A N D S, Highland Park Rockabye Early Learning Centre kiddies gave a very special Christmas concert at the care home. The youngsters, who are regular visitors to Highlands, sang/shouted Christmas carols, ensuring that even the hard of hearing felt the magic!

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metlifecare.co.nz


MO RE I N STO RE JUNE 2018

H A P P E N I N G S Metlifecare residents are a social bunch who love a good party. Saint Patrick’s Day in March is always a good excuse for dressing up, dancing and enjoying some hearty fare and drink, with an Irish theme of course. WA I T A K E R E

G A R D E N S

Mal Thorley and Abigail Pearson

Raoul Ketko and Tomas Rodriguez

Kevin O’Shaugnessy and Tomas Rodriguez Abigail Pearson and Bill Bainbridge

T H E

O R C H A R D S

Tony Green

Costume winners L-R_2nd Doreen Greaney, 1st Vanna Lowry, 3rd Colin Pennycook

Residents dressed for dinner Irish songs with Anne Green on piano

H I G H L A N D S

Santi Correa, Donna-Lee Ferguson,Keilah Dalbeth, Carol Meredith and Nikita Fivaz

B A Y S WA T E R

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S A I N T

V I N C E N T

Elizabeth Macky and family

Helen McLeod, Robin Hardley and Maureen Marshall

G R E E N W I C H Royce & Gayline Cheeseman

G A R D E N S Irene Finlay

Daphne Hepburn

Ross & Lois McEwan

Bill Chapman

P A P A M O A

Rex & Marlene Rouse

B E A C H

V I L L A G E Stan Sickler

Cath Wells

Ken Broadfoot

Pauline Payne, Jean Sinclair and Carol Hamilton

Ron and Cath Wells Resident Chair Tony Kirby

Basil Hamilton

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Val Waters, Sally Brightwell and Caroline Hamilton

metlifecare.co.nz


MO RE I N STO RE JUNE 2018

H A P P E N I N G S Metlifecare residents and staff enjoy sports with summer providing ample opportunities for serious intervillage competition and chances to meet sporting heroes B AY

O F

P L E N T Y

Over 100 competitors battled it out on the sports field in March at the Metlifecare Bay of Plenty Inter-village Games, hosted by Greenwood Park Village in Welcome Bay. Competitors in indoor and outdoor bowls, mini putt golf, golf croquet, petanque, snooker and darts came from Greenwood Park and Bayswater in Mount Maunganui, The Avenues in Tauranga, Papamoa Beach Village in Papamoa and Forest Lake Gardens in Hamilton.

K A P I T I

C O A S T

Metlifecare Coastal Villas hosted the 2018 Kapiti Retirement Inter-Village Sports Day. Almost 250 competitors were welcomed to Coastal Villas to participate in indoor and outdoor bowls, petanque, snooker, table tennis and golf croquet. Metlifecare’s Kapiti Village won the supreme award with host village Coastal Villas coming second.

A U C K L A N D Round the bays

Metlifecare staff joined more than 26,000 people to walk, jog, cycle or run the 46th Ports of Auckland Round the Bays.

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D A N N E M O R A

G A R D E N S, Botany Downs

The Dannemora Gardens’ table tennis team was victorious against the Waitakere Gardens team in a match late last year.

T H E

P O Y N T O N, Ta k a p u n a

Staff vs residents bowls

The Poynton hosted the fifth annual Sports Gala Day between The Poynton and Waitakere Gardens. Teams competed in nine different codes including outdoor bowls, indoor bowls, table tennis, petanque, golf putting, snooker, 500, Mahjong and Rummikub. The Poynton team won the day 6-3.

Right: Lorraine Hart receives Player of the Day Award from Village Manager Helena Pearson

C R E S T W O O D, New Lynn The annual staff vs residents bowls tournament was held on a gorgeous sunny afternoon in March, followed by a sausage sizzle and a few beers. Residents thrashed the staff but the coveted Player of The Day trophy went to Activities Coordinator Lorraine Hart.

T H E P O Y N T O N, Ta k a p u n a The Poynton hosted a replica America’s Cup at its annual sports dinner. Metlifecare CEO Glen Sowry spoke about his time as a professional sailor sailing with the late Sir Peter Blake, Grant Dalton and Russell Coutts.

Village Manager Craig Peploe, Resident Jan Ellin and CEO Glen Sowry

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A U C K L A N D

The 2018 northern inter-village bowling tournament attracted 31 teams from several Metlifecare villages. Congratulations to the winners Hibiscus Coast. Waitakere Gardens came second and Pinesong third.

metlifecare.co.nz


MO RE I N STO RE JUNE 2018

H A P P E N I N G S Arts and Crafts is a big part of village life

Steve Irwin’s ‘Christchurch Tram’

Colin Blomfield’s ‘Italian Harbourside’

Robin Mansfield’s ‘Autumn Blooms’

P I N E S O N G, Green Bay Pinesong Village Art Group members exhibited their paintings alongside four guest artists from Titirangi Painters. Residents and visitors viewing the paintings were entertained by musicians Silver Strings. John Goodey’s ‘The Conductor’

Margaret Kemp’s ‘Floral Delight’

T H E

P O Y N T O N, Ta k a p u n a

The Poynton sculpture exhibition showcased residents’ collections of artistic and humorous sculptures of wood, stone, glass, ceramic, concrete and metal.

Sarah Bate, Colleen Angus and exhibition organiser Tricia Moore.

F O R E S T Hamilton

L A K E

G A R D E N S,

Forest Lake Gardens celebrated Chinese New Year with the ladies’ craft group making table decorations including lanterns and fans for the Chinese New Year Dinner which included a band to dance the night away.

Ladies’ Craft Group: Enid Parker, Mary Saunders, Pam Mather, Marie Conroy, Babs Miller and Liz Laker

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Grahame Durston

Easter is a time for celebration and chocolate! Metlifecare village teams make sure residents have plenty of both. C R E S T W O O D, New Lynn The Easter Bunnies (aka Village Manager Helena Pearson’s kids).

P I N E S O N G, Green Bay M E T L I F E C A R E P A L M E R S T O N N O R T H

The Pinesong Easter ‘Buggsy’ delivered Easter eggs to all residents.

Metlifecare Palmerston North residents ran a very successful Easter Garden Fête.

Katie Worthy and Simone Canderle

H I G H L A N D S, Highland Park Care home, residents celebrated with (Easter) egg and spoon races and pass the (Easter egg) basket.

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MO RE I N STO RE JUNE 2018

The Orchards’ Cox House Café

An appetite for change Food isn’t simply for fuel – it structures our days, it connects us with others and it’s one of life’s great pleasures. Unfortunately, retirement villages all too often turn out food with one eye on the budget and the other on the calories. But if that had been the attitude at Metlifecare, Gareth Carden says he definitely wouldn’t have taken on the role of Operations Manager, Food and Dining.

they were talking about food. It was about socialising with friends and family. We realised that we needed to put cafés and dining rooms at the centre of our villages, like the kitchen is the heart of the home.”

Gareth Carden

“Having previously worked only in the hospitality environment, including as the Food and Beverage Director at the Langham, I was pleasantly surprised to find there was a huge appetite to change that perception at Metlifecare. General Manager Operations Richard Callander and I quickly recognised there was an opportunity for Metlifecare to offer much better and more innovative food and dining options.” When Gareth started the job two years ago, one of his first tasks was to visit all the villages and speak with residents, “and in each group, within five or ten minutes

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Since then he’s been instrumental in making substantial changes in the cafés and dining rooms across Metlifecare villages. Gareth sees other cafés and restaurants as his competition rather than other retirement villages – he doesn’t like to see residents being picked up by their families and taken to other local cafés. Instead, he wants the Metlifecare cafés to be a place where residents are happy and proud to eat with their loved ones. By improving the food, coffee and environment across the cafés, Gareth says patronage has increased by as much as threefold at some locations. More importantly, the atmosphere has been transformed, too: “You walk in and you’re bombarded with laughter, fun and conviviality – it’s a warm and friendly place.”


A Bayswater dessert trolley

The Orchards

Greenwich Gardens chef Taewook Kwon prepares a “long white lunch”

Those residents who eat in the dining rooms every day have also seen changes – most notably, they now enjoy a range of dishes to choose from and menus that change every three months, with the seasons. Providing more choices has been overwhelmingly popular and the improved quality of the cooking has been widely appreciated. Three full weeks are dedicated to menu development for each season, with Group Food Services Manager Phillip Nickson-Clark working to incorporate a variety of seasonal ingredients while retaining the traditional favourites. He aims to design a menu that fits the season, with lighter fare in the hotter months and cosy comfort food to warm up the winter. At least thirty percent of each seasonal menu is switched out year-on-year, based on feedback from residents. “Phillip has 45 years of experience in the culinary industry and he’s past president of the Auckland branch of the New Zealand NZ Chefs Association. Last year when Simon Gault helped us develop new dishes, Phillip individually trained every team to deliver at the quality Simon expected. Sometimes he trains the chefs on a traditional dish like toad-in-the-hole. My generation knows what it is but chefs in their twenties often wouldn’t have a clue,” he says with a laugh. Rather than a clinical approach to food, where food is a vehicle for nutrition, Gareth says that every meal is an opportunity to delight: “We want to serve home-style cooking – because this is our residents’ home – but delivered to an exceptional standard, while still nutritionally balanced. We know that if we get the food right, the cafes and dining rooms will thrive as the social heart of the village.”

WINTER MENU 2018 A selection of menu options from the upcoming winter 2018 menu: SNACKS Banana and caramel milkshake Savoury scone Vanilla custard slice Egg mayo sandwich MAIN MEALS Roast pork shoulder with apple sauce and gravy or Crispy chicken schnitzel with lemon and mayo Accompanied by golden roasted potatoes, roast pumpkin and kumara, and brussels sprouts. Pan-fried fish fillets or Mushroom stroganoff on toasted sourdough Accompanied by fries, coleslaw and silverbeet.

Bayswater’s Paella night

DESSERTS Ginger golden syrup steamed pudding Dark chocolate mousse with chocolate shavings Pear and blueberry crumble with vanilla ice cream

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MO RE I N STO RE JUNE 2018

C E L E B R A T I N G T H E Coralie Fennel and the Longrigg sisters, Patricia (centre) and Pamela (right)

S U M M E R O R C H A R D S, Glenfield

The Orchards’ Fourth Avenue residents celebrated Waitangi Day with a barbeque. Tables were decorated with miniature Union Jack and United Tribes flags. Models of a carved waka and a British cannon were also displayed.

BBQ Master Graeme Marston

Thanks to resident Linley Marston for the story and photos.

H I L L S B O R O U G H H E I G H T S , Mt Roskill Hillsborough Heights residents enjoyed a tropicalthemed BBQ party recently – a colourful affair with plenty of song, dance and a delicious BBQ feast for over 80 residents.

T H E

O R C H A R D S, Glenfield

A group of residents from The Orchards travelled north to Matakana boarding a motorised barge for an hour’s history lesson and cruise along the Matakana River towards Sandspit. Then it was on to Morris and James Pottery for lunch and shopping, a short stop at Charlie’s Gelato before heading home. Thanks to resident Lorraine Jorgensen for the story and photo.

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K A P I T I

V I L L A G E

Kapiti Village allotment gardeners downed tools for their annual Gardeners’ Garden Party on a recent pleasant afternoon. With the help of the Kapiti village garden staff to deliver the BBQ we set up our venue. Jim Fraser judged the prize vege contenders and gave Mani Zust a hand with the BBQ. A couple of the village’s garden staff joined us to relax, and the current crop of gardeners were delighted to have a number of those who’ve decided to give up their plots – but not their sociable interest - along. No prizes for guessing the conversation-starters: the weather, the weeds, gardeners’ backs and gardeners’ knees. And yes – we’ll do it again next year. That will be our 5th Gardeners Garden Party, so it might be considered a tradition! Thanks to Kapiti Village resident Carolyn Lane for the story and photos.

P A K U R A N G A

V I L L A G E , Pakuranga

Residents and staff celebrate a wonderful garden upgrade recently, thanks to the Highlands’ garden team and the Pakuranga Village maintenance and grounds team. The village celebrated with bubbles and canapés provided by the Highlands’ kitchen team, complete with beautiful violin music.

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V I L L A G E

H A P P E N I N G S H I G H L A N D S, Highland Park Love was in the air at Highlands on Saint Valentine’s Day. Residents and staff had fun talking about love and what it meant for them. They then made heart-shaped and pink pikelets for morning tea. As it was a hot day, pink ice cream was also on the menu.

T H E

Ron and Bunty Cook

O R C H A R D S, Glenfield

Recently Ron Crook JP received his Retired JP badge and certificate from the NZ Federation of JPs, at The Orchards Village in Glenfield. Ron had been a JP since 1989 and a Training Officer for JPs in the Far North for several years. Ron is one of three JPs residing at The Orchards. Thanks to resident Linley Marston for the story and photo.

T H E A V E N U E S, Ta u r a n g a A special afternoon tea was held for the residents who volunteer their time and energy to organising and run actives at The Avenues.

Volunteer lunch

P I N E S O N G , Green Bay Pinesong resident Robin Mansfield took these photos of the large construction crane required for the Manukau apartment building which is nearing completion, with the first residents moving in in June. Photo credits: Robin Mansfield

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O U T

A N D

A B O U T

H I L L S B O R O U G H H E I G H T S, Mt Roskill Hillsborough Heights residents held a ‘fairy tale’ day with their local small friends at Roskill South Kindergarten recently. Telling stories, role-playing and having loads of fun!

Resident Jeanette Andrews

S O M E R V A L E, Mt Manganui Somervale residents took to the skies after one resident thought it would be fun to take a helicopter ride which was organised by village Coordinator Vikki Armstrong.

D A N N E M O R A

G A R D E N S, Botany

In April a group of Dannemora Gardens’ residents travelled to Gibbs Farm to view major sculptures from renowned New Zealand and international artists.

L to R Sandra Scott, Shirley Cornwall, Robert Aiken, Jan Merrick, Colleen Montgomerie, Liz Nixon, Nyria Pope, Gwen Hunter and Siew Ling Goh

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Big Hearted Awards

Our Big Hearted Award recipients for the latest quarter have been recognised for their demonstration of Metlifecare’s values of respect, teamwork, integrity and passion and for demonstrating leadership and customer focus. These are the Metlifecare people who stand out every day, going above and beyond for our residents and for each other. GLENYS PETERSON, Activities Co-ordinator, Dannemora Gardens Demonstrating strong leadership in the area of passion, respect, integrity for residents, Glenys received six nominations for a Leadership Award. Glenys led a group of adventurous residents on a day out to Woodlands Historic Homestead and Hamilton Gardens and faced several challenges, but managed to keep everyone in high spirits by remaining calm. A resident became temporarily lost and then a bus blew a tyre, resulting in a two hour wait on the side of the motorway for a replacement. Glenys took it all in her stride, keeping residents informed of progress and ensuring they could contact family. When they returned very late to the village, Glenys ensured there were meals. The day out ended up being quite an adventure after all.

Glenys Peterson PAUL JOHNSON, Café Manager, Dannemora Gardens Paul has gone above and beyond to help out colleagues and to improve residents’ dining experiences by proposing changes in the kitchen. While doing a fantastic job at front-of-house in the dining room as well as in the kitchen, Paul has successfully achieved council verification for Dannemora Gardens under the new Food Act. Always maintaining his wonderful sense of humour, Paul has received accolades from the Residents’ Committee as well as two nominations for a Strategic Leadership Award for demonstrating passion and teamwork.

Paul Johnson LYN DAVIS, Registered Nurse, Coastal Villas On a weekend, while assisting a resident who was in pain, Lyn did a test which resulted in him being prescribed antibiotics that day. Because she took action on the day and didn’t wait until Monday, the resident and his daughter are grateful for Lyn’s approach to customer care and nominated her for a Customer Hero Award.

Lyn Davis BRITTNEY BROWN, Domestic Aid, Coastal Villas Brittney took the initiative and offered to start her shift early and stayed late due to colleagues’ absences and with no one available to come in at short notice. Brittney demonstrated true teamwork, getting on with the extra work without being asked to. Her actions meant services continued without interruption.

Brittney Brown

Know someone who’s delivered an exceptional service or experience?

Metlifecare staff are nominated by their colleagues, managers and residents for a monthly Heart of Gold Award for going above and beyond to truly deliver an exceptional experience to our residents and colleagues. We recognise all Heart of Gold Award winners in villages and in support office. If you’d like to nominate someone, please talk to reception.

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RICHARD CALUB, Caregiver, Coastal Villas Nominated for his demonstration of passion, respect and integrity, Richard maintained an incredible amount of humor and respect when interacting with a resident who was challenging, aggressive and in a delirious state. He remained calm throughout, never raised his voice and never complained. He performed his duties with a smile and showed true dedication to his residents.

Richard Calub

Maria Clements

MARIA CLEMENTS, Home Support Worker, Bayswater Maria has always demonstrated the Metlifecare values but two occasions in particular stood out, and she was nominated for an Award for her passion and teamwork. Recently, it was a resident’s 90th birthday and with no family and few friends to help mark the day, it nearly went unacknowledged. Maria stepped into action and made it a great celebration which made the resident’s day. On another occasion she stayed after her shift had ended as a team member had gone home unwell at the last minute and picked up their workload.

MICHELE BARTLETT, Receptionist, Greenwich Gardens Michelle responded to a resident’s call for assistance as the resident’s husband was choking. She called an ambulance and assisted the man quickly and calmly to free his airway. Going the extra mile, demonstrating her professionalism and caring attention to help our residents, Michele was nominated for demonstrating our values of passion, integrity and respect.

Michele Bartlett

Gina Clout and Shazia Bibi

GINA CLOUT and SHAZIA BIBI, Caregivers, The Orchards A resident returned from hospital following hip surgery with no mobility, convinced he would never be able to walk again. Gina and Shazia worked with the physiotherapist and the rest of the team to get the resident mobilising within six weeks of his discharge from hospital. Their passion to fulfil the resident’s wishes to walk again went beyond the resident and family’s expectations and he now walks with a walker. Gina and Shazia are now using some of the techniques they learnt with another resident. Their passion and teamwork earnt them this award.

ROBYN CUNNLIFFE, Receptionist, Greenwich Gardens Robyn is a great team member, an awesome person to work with and her team feels privileged to work alongside her daily. Her inclusive approach with the reception and administration team members ensures they participate in discussions. The team knows that when she say she is going to do something, she does it. Robyn’s award recognises her demonstration of passion, teamwork and integrity.

Robyn Cunnliffe ANNA DODUNSKI, Asset Finance Coordinator, Support Office Anna demonstrated excellent leadership, communication and planning skills that went above and beyond in a recent project to deal with a health and safety hazard in some of our villages. She demonstrated great leadership in managing the situation, working with external agencies to identify a solution, while keeping village teams and the project team fully informed

Anna Dodunski

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MO RE I N STO RE JUNE 2018

Clinical placements a win-win

Metlifecare’s Clinical Nurse Educator Jed Montayre believes the practice of hosting clinical placements for nursing students benefits not only students, but residents and staff as well.

from younger generations. As has been established by research into intergenerational relationships, our residents experience improvement in wellbeing and feelings of self-worth when interacting in a meaningful way with these younger student nurses as they take the time to communicate and build trusting and professional relationships in their everyday practice. Thirdly, clinical staff who support nursing students gain practice as preceptors [an experienced nurse who provides individual attention to the nursing student’s learning needs and feedback regarding performance], promote learning and reinforce that aged care nursing is a speciality area of practice that they may in the future wish to specialise in.

One of the important roles for nurses and other clinical workers is helping educate residents and their families. Another part of the educator’s role is supporting the learning of those training to be healthcare professionals, including nurses. For many years, Metlifecare care homes have hosted nursing students for their clinical placements. Even Metlifecare’s newest care home at Greenwich Gardens has partnered with local universities as a clinical placement provider for nursing students. In addition to the benefits students receive from learning from clinical staff in clinical settings, there are huge benefits for our care homes when hosting nursing students.

Metlifecare clinical staff hosting nursing students will continue to be offered preceptorship workshops to boost their confidence in working and supporting nursing students. Catherine Escol, Nurse Manager for Greenwich Gardens says that having students on site adds to the vibrant feel and great atmosphere for our residents. “The students interact with residents respectfully and are very eager to learn”.

Firstly, clinical staff supporting nursing students are in an excellent position to hand down good practice and act as role models to students. Through demonstrating best clinical practice every day, Metlifecare clinical staff contribute greatly in the education of the future nursing workforce.

Currently students have clinical placements in Metlifecare’s care homes at Highlands and Greenwich Gardens villages in Auckland. Coastal Villas in Paraparaumu and Palmerston North Village also accommodate undergraduate and internationallyqualified nurses for clinical placement.

Secondly, most of the nursing students with clinical placements in Metlifecare’s care homes come

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Poynton men and their toys

The Orchards

Men and their toys Resident Jan Ellin details the latest exhibition at The Poynton’s Gallery A key element at The Poynton since it was established is its first floor Arts and Crafts gallery. This is an area where items produced by residents are displayed with regular art and craft exhibitions. These have been dominated by the women, but organiser Anne Buckley decided it was time to give the men “a go” and “Men and Their Toys” came into being when they exhibited a great display of their craft over many years. One of the most impressive was a display of wooden models and items crafted by Ted Herbison, whose work is truly amazing, with the timber for most of the items crafted by him coming from beaches on Foveaux Straight.

Model car collecting is a hobby of Barry O’Donoghue’s, an impressive collection gathered over 30-plus years. Warren Hutchinson’s hobby was wood-turning, and his display included a lovely range of wooden bowls, utensils and boxes. Jim Macmillan displayed the range of tools he still has from his apprenticeship he completed as a youngster In Glasgow, Scotland some 65 years ago. A variety of items by other residents, including a doll’s house and bookcase shaped like a boat crafted by John Murray were proudly displayed. The pressure is now on the women to reclaim their space with something really special. Anne has put a lot of thought and tremendous hard work into this feature at The Poynton and our thanks go to her for her time and effort, as she retires from organising these events.

Another resident, Graham Grant, collects caps while travelling around the World, boasting 66 caps on display.

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MO RE I N STO RE JUNE 2018

WORD FIND

METLIFECARE VILLAGES WORD FIND P M P C H P V Y V N N S V A N Q S K G H I U B H L D W N I C

S A D Q Z N V F P O D K W I O S T N I C Y N R Y O H C T Q X

N B P J K P O N Z R L Y P A F N O B J K W G S R N Q E I J A

E S B A C U M T A D F O K Z E S I U P S Q P L M G Q D X O B

D O N U M I O H N I D R T C E S G Y G Y V L N D F E N G K F

R C U E L O C M O Y I A N N C K C F I Q B W H N O R K I E M

A I N Q D R A M R D O I I U E H O F N Q U T C Z R Z U N U C

G J F U O R K B G Y V P S R I W A Y H X E R X S D G T W S T

A G P E U J A E E T T C E H Y C S X Y Z L V I K P J C D E P

R L H S S P V G N A O U E H R E T A W S Y A B F A E C T U E

O T F O F I A I H A C G J G T K A H N Y V J K R R M A F N R

M K O J L E A U S C D H W C I K L J N V V L M K K B K W E H

E Y N L F S L T H Z I J V W E U V U U G F G A D V E S E V K

N O A Z N L V C I A A W P I K T I Z A H I H Q S I D O W A M

N S S E I I D Y M M C G N K L A L N L G P T W I L G F S E Y

A Q V I L N G E J M X J R E R L L L K I O L I G L E M H H G

D E C L N Q Q L E U Y K V E E U A K O Q H E A J A W V I T D

S Q A L T Q D W F O F U F E E R S G S T C I G T G A J L J O

I G L U X J T O U D A A D Y R N G S E I K D G I E T N Y U U

E W I R N Y U P D X Y Z T W X B W Z Q Y J N K H J E L S W O

F O R E S T L A K E G A R D E N S O H J M P L J L R J W N C

S N E D R A G E R E K A T I A W Y P O Z Y C I Y G A Y P B P

C D U R H H L Y G M R J R D J V O P U D R V M N Y J N J G L

W J J Q L M S K A P I T I V I L L A G E P C R L X C O D X R

V J J U F A C Y A V W V X Z P Q O M S O K A G U X F E C S T

S J X I T A Q L N K Y D O W L S I T S R T A R Q Q K U X G T

Y X P Y I G L N V E Y A J J E B W U B K J A O K A U U T N W

P K V C G E T C Y A W D R C S O M E R V A L E S G X R D D C

Y L N Q Z E L N C R V A Q D O R I S D R N Y X K Q Y F H Z U

Can you find all our villages in the above word find? BAYSWATER THE AVENUES KAPITI VILLAGE COASTALVILLAS CRESTWOOD BAYSWATER LONGFORD PARK VILLAGE DANNEMORAGARDENS COASTAL VILLAS THE ORCHARDS EDGEWATER CRESTWOOD OAKRIDGE VILLAS FORESTLAKEGARDENS GREENWICHGARDENS DANNEMORA GARDENS PAPAMOA BEACH VILLAGE GREENWOODPARK EDGEWATER* POWLEY HIBISCUSCOASTVILLAGE HIGHLANDS FOREST LAKE GARDENS THE POYNTON KAPITIVILLAGE GREENWICH GARDENS PINESONG LONGFORDPARKVILLAGE OAKRIDGEVILLAS GREENWOOD PARK SOMERVALE PAPAMOABEACHVILLAGE SEVEN SAINT VINCENT PINESONG HIBISCUS COAST VILLAGE POWLEY HIGHLANDS WAITAKERE GARDENS SEVENSAINTVINCENT *Did SOMERVALE you know Edgewater village (formerly Pakuranga Village) is preparing to welcome a new care home and THEAVENUES community facilities THEORCHARDS THEPOYNTON WAITAKEREGARDENS

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T V Y G D S A T Z D Q L K D A O B P E I G U B Q O A Z H G W


THERE’S SO MUCH MORE TO LOOK FORWARD TO With 24 unique Metlifecare retirement villages to choose from, you’ll be spoiled for choice. As well as a range of different accommodation options, from villas to serviced apartments, we have the highest quality facilities to exercise your independence.

RAD3059

To find out more, call us on 0800 909 303 or visit metlifecare.co.nz

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C O M P L I M E N T S & C E L E B R A T I O N S Note from resident to Matthew Horne, Greenwich Gardens’ Food Services Manager

Dear Mat,

ing sure I have have gone to mak u yo le ub tro e th h for all te the delicious Thank you so muc pecially apprecia es I . fe ca e th at available for me s. I am gluten free food r special occasion he ot on d an ry arve provided at the C dishes you have am. r you and your te fo te ea cr t us m extra work this very aware of the ks Regards and than

Fred, new resident, Waitakere Gardens Waitakere Gardens has turned out far better than I thought, so I am glad I made the choice and went ahead and bought. The flat that they did up for me is really quite ideal, there’s room for guests to come and stay and enjoy a meal. But if I’m feeling lazy or looking for a treat, then we can use the restaurant, there’s great stuff there to eat. I haven’t used the pool as yet but others do I know, so when I get a fixed routine I’ll be in there too. I’ve had a lot of help of course from staff and residents to help me settle in this place and take part in events. So if your life is changing and you find it hard to cope, try Waitakere Gardens, it may restore your hopes.

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Daughter of a Coastal Villas resident

I am writing to let you know about the wonderful care my mother recently received from the care home at Coa stal Villas, Par aparau mu. M y mother was a resident in one of the apartments at Coa stal Villas for 18 months before she developed an acute illness. She was well until this time and enjo yed her life in the retirement villa ge. However , when Mu m beca me unwell and could no longer be managed by my sist ers and I in her apartment, she was tra nsferred to the care home. I am a nurse and hence am aware of all aspects of care my mother should receive. I was in awe of the ded ication and excellent standard of care Mu m received from the nurse manager, staf f nurses, care assistants, clea ner, reception staff. Everyone was professiona l, respectful and most importa ntly looked after my mother to the high stan dard I expected and wanted. We as a family were welcomed at all tim es, given blankets when we sta yed overnight, cups of tea and a hug when need ed, this mad e such a difference in this stressful time for us�.

Note from Greenwich Gardens residents

the wonderful day I would like to thank all the staff for y i t all ran. out at Goat Island and how sm oo thl interesting time spent The banquet that awai ted us af ter our ay, to think our own at the museum completely blew me aw our meal amazed me. chef and staff were there preparing

goo d leader and mo ther Th ank you Ru th for being such a k you all again. hen you did an excellent job. Th an 35

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SERVES 6

CHOCOLATE SELF-SAUCING PUDDING Nothing signals the start of Winter in a kitchen more than delicious, indulgent and warming desserts. Try this recipe for a perennial Winter favourite – chocolate self-saucing pudding – shared with you by Metlifecare’s Group Food Services Manager Phillip Nickson-Clark.

INGREDIENTS

++ ++ ++ ++ ++ ++ ++

1 cup self raising flour 3/4 cup caster sugar 1/2 cup cocoa 1/2 cup milk 25g butter (melted) 3/4 cup brown sugar 1 and 1/4 cups boiling water

GARNISHES

++ icing sugar ++ icecream

METHOD

Preheat oven to 180˚c. Sift flour, sugar and half the cocoa into the mixing bowl. Combine the milk and the melted butter, gradually stir into the dry ingredients, beating until smooth. Pour the mixture into the baking dish. Combine the brown sugar and the remaining sifted cocoa. Stir in the hot water. Pour gently over the pudding. Bake for 40-45 minutes until the pudding has risen. Dust with icing sugar. Serve with your favourite icecream.

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