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SingHealth Staff Speak “We are all ears. Share your views.” Most of us would be familiar with the campaign to encourage staff to take part in the SingHealth Employee Survey 2010. me+SH brings you the scoop on the survey results. BY Jeanie Cheah The inaugural SingHealth Employee Survey which took place in January this year involved most SingHealth institutions, and some 14,000 staff. An average response rate of over 80 per cent was achieved by each institution, and SingHealth corporate office topped the list with a resounding 93 per cent response rate.
Overall Response Rate Entity Outgoing Returns Response Rate (%) SingHealth Cluster
13,829
11,512
83%
KKH
4,136
3,582
87%
NCC
699
525
75%
The response rate of a survey cannot be over emphasised as it is what validates the results of the survey. The better the rate, the more representative it is of staff opinions. An 80 per cent response rate far exceeds the typical rate of 70 to 75 per cent for an organisation as big as SingHealth.
NDC
355
290
82%
NHC
782
673
86%
NNI
217
195
90%
SERI
145
133
92%
SGH
6,660
5,362
81%
SNEC
483
425
88%
Said Deputy CEO Prof Ivy Ng, “The high response rate shows that our people believe that we will act on the feedback we receive. It also reflects their
Corporate Office
352
327
93%
From left: Ms Zalina Bte Moktar, Patient Services Clerk, NDC; Dr Catherine Cox, Psychologist, KKH and Mr Poon Phakhey, Senior Staff Nurse, SNEC