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October 2016

Volume 27 • Number 3

The Memphis Restaurant Association


Message from the PRESIDENT Greetings to All, I absolutely love this time of year. It’s hard not to be excited about the start of football season. As a Tiger fan I’m especially excited about the direction of the program. We certainly seem to be moving in the right direction. I could go on, but it’s time for me to put down the nachos and get down to business. There are a couple of events coming up that I want to make sure you’ve penciled into your calendar. The 9th Annual Thomas Boggs Memorial Golf Tournament will be held on Wednesday, October 26, 2016 at the Links at Galloway. We are excited for the change of venue and are looking forward to a fabulous day of golf in the heart of the 901! Our last Meeting and Mixer is coming up on November 14, 2016 from 3:30-6 at the U of M Fed Ex Conference Center (across the street from the Holiday Inn). Rob Ratton and Gabe McGaha, attorneys at Fisher Phillips will be presenting a compliance/audit workshop that will cover FLSA overtime rules, minimum wage and tipping among other things. We are also planning a service project in December. I finally wanted to make you aware of a few updates from the Shelby County Health Department. First, due to a glitch in the state’s system, annual licensing invoices are being mailed from the Memphis office. Invoices should also be remitted to the Memphis office. Businesses can mail payment to or come by 814 Jefferson between the hours of 9:00 am – 4:00 pm. Second, the “grace” period for adoption of the new health department mandates is drawing to a close. Going forward, all restaurants inspections will be based on the new criteria and frequency. Please refer to the SCHD Frequency Matrix included in this month’s TIPS to determine how many visits you can expect per year. Also, I would encourage you to look to technology to help facilitate compliance with the new rules as it has been a tremendous help to my store. We have recently begun to use a new web based app called Jolt to help us address some of our food safety concerns. Using an iPad and a printer you can print time/date stickers for all prepared product. It also allows you to include the prep person’s name. In addition you can create checklists and recipes that your folks can follow and sign off on when complete. If you get the opportunity, check it out. My guys have really embraced the ease of use with the iPad. Hope everyone’s team wins this week, unless they are playing the Tigers!!!

Anthony House Chick-fil-A of Germantown 901-230-7752

MISSION STATEMENT: The Memphis Restaurant Association (MRA) is the premiere support organization dedicated to the success of our industry and community now and into the future. We provide useful, accessible tools, educational services and governmental representation to promote the stability and growth of our members. The MRA is dedicated to building community relationships and involvement in order to increase membership and create a spirit of fellowship among its members.

Updates from the Shelby County Health Department: REMINDER #1: Due to a glitch in the state system, all annual license renewal invoices will be mailed from the local office. All invoices will also need to be remitted to the local office. Business can mail to or come by 814 Jefferson between the hours of 9:00 am – 4:00 pm to remit payment. REMINDER #2: The grace period for implementation of the new food code is over. Food establishments can expect their frequency of inspections to reflect the official frequency matrix (See Below): If you ever have any questions or concerns regarding the new food code, inspections or general inquiries, please feel free to contact: Kasia Smith-Alexander, Manager, Environmental Health and Food Safety Shelby County Health Department, 814 Jefferson Ave, 901-222-9193 (office), 901-508-3214 (mobile),

Shelby County Health Department Inspections Frequency Chart RISK CATEGORY




Examples include most convenience store operations, hot dog carts, and coffee shops. Establishments that serve or sell only pre-packaged, non-potentially hazardous foods (non-time/temperature control for safety (TCS) foods). Establishments that prepare only non-potentially hazardous foods (non-TCS foods). Establishments that heat only commercially processed, potentially hazardous foods (TCS foods) for hot holding. No cooling of potentially hazardous foods (TCS foods). Establishments that would otherwise be grouped in Category 2 but have shown through historical documentation to have achieved active managerial control of foodborne illness risk factors.



Examples may include retail food store operations, schools not serving a highly susceptible population, and quick service operations. Limited menu. Most products are prepared/cooked and served immediately. May involve hot and cold holding of potentially hazardous foods (TCS foods) after preparation or cooking. Complex preparation of potentially hazardous foods (TCS foods) requiring cooking, cooling, and reheating for hot holding is limited to only a few potentially hazardous foods (TCS foods). Establishments that would otherwise be grouped in Category 3 but have shown through historical documentation to have achieved active managerial control of foodborne illness risk factors. Newly permitted establishments that would otherwise be grouped in Category 1 until history of active managerial control of foodborne illness risk factors is achieved and documented.



An example is a full service restaurant. Extensive menu and handling of raw ingredients. Complex preparation including cooking, cooling, and reheating for hot holding involves many potentially hazardous foods (TCS foods). Variety of processes require hot and cold holding of potentially hazardous food (TCS food). Establishments that would otherwise be grouped in Category 4 but have shown through historical documentation to have achieved active managerial control of foodborne illness risk factors. Newly permitted establishments that would otherwise be grouped in Category 2 until history of active managerial control of foodborne illness risk factors is achieved and documented.


TnHTA UPDATE Credit Card Liability Reminder Recently we have had several members contact us with liability questions for so-called “fraudulent” credit card issues. As you remember October 1, 2015, the payment card industry began implementation of new policies that shift liability for fraud from the issuing bank to the merchant that is accepting the credit or debit card. This liability shift is directly related to the new EMV chip standards that U.S. banks adopted last year. TnHTA members should contact their credit card processing service providers to inquire about upgrading pointof-sale equipment to accept cards with embedded EMV-chips. New Credit and Debit Cards processing service providers are stepping in to take on the merIssued with Embedded Chips Most U.S. banks are well under chant’s liability until new equipway in the process of reissuing ment is available and rolled out; all cards with an EMV microchip inquire with your processor as embedded in the card. EMV also to their policy on the new EMV referred to as “chip-and-PIN” or standards. If you are having “chip-and-signature,” secures problems with your current credpayment data on a microchip it card processor consider using embedded in the payment card, our strategic partner Heartland rather than on a magnetic stripe. and you can contact Angela The EMV microchip supports Ihry at 605-940-9861 or email dynamic authentication: dynam- her at ic values exist within the chip itself, and those values are verified by the point-of-sale device, ensuring the authenticity of the Huey’s Restaurantscard. Processing a transaction Stars of the Industry through an EMV-chip is far more secure than using a traditional magnetic stripe, as the magnetic stripe data can be easily copied or “skimmed” with a simple card reading device and then transferred onto a counterfeit card. Liability Shift to Merchants Prior to October 1, banks and credit card companies bore nearly all the liability for fraud related MRA member, Huey’s was to counterfeit cards. Now, under honored and humbled to accept the new liability shift, if a mer- three awards presented by the chant such as a hotel or a res- Tennessee Hospitality and taurant, uses the old magneticTourism Association (TnHTA) stripe technology to process the transaction, and the card has an at their annual “Stars of the embedded EMV-chip, the mer- Industry” awards Gala, held chant is held liable for any coun- Thursday, September 22nd at terfeit card fraud resulting from the Chattanooga Convention the transaction. If guest presents Center. a card without an embedded First, Congrats to Jimmy Lee, EMV-chip, the bank will contin- General Manager at Huey’s ue to be liable for any fraud. If Germantown, for being sethe merchant uses the new EMV lected as the 2016 TnHTA Rescard technology to process the taurant Manager of the Year. transaction, the credit card In addition, Congrats to Anna company will bear the liability. Cade, Head Server at Huey’s Since this policy shift will vastly affect merchants’ potential liabil- Poplar, for being selected as ity, TnHTA members are urged to the 2016 TnHTA Restaurant immediately contact their credit Employee of the Year. Finally, card processing service pro- Huey’s Restaurants as a whole vider to inquire about obtaining has been selected as the 2016 new EMV-capable point-of-sale TnHTA Community Service equipment. Some credit card Award winner! Congratulations!

A nonprofit subsidiary of the Memphis Convention & Visitors Bureau. 47 Union Avenue • Memphis, TN 38103 • (901) 543-5327

Let us know you’ll be there.

Join us at the Pick Awards Ceremony as we recognize and celebrate professionals who deliver excellent service and authentic Memphis hospitality to our visitors. There is no charge to attend, but we ask that you register in advance. We want to make sure we have enough beer, wine, and food for everyone! Register now and save the date. Pick Awards Ceremony Tuesday, November 1st from 4 - 7pm Award presentation at 6pm Playhouse on the Square Enjoy networking, FREE drinks, heavy hors d’oeuvres, and music from Marcella & Her Lovers. We’re looking forward to a great party!!

Nomiinate by October 18 You might be wondering, “Who’s in the running for these Pick

Awards?” The answer is: anyone who plays a guest-contact role in our industry. We strongly encourage nominations from visitors, residents, peers and supervisors. There’s still time to get your nomination in!! Anyone can nominate an individual to receive a Pick Award by submitting this form on our website. Our deadline this fall is October 18th (one week from today). If you have someone in mind that should be recognized, submit your nomination soon. There will be one Pick Award recipient and two runners-up, and here’s the best part: We are giving 3 cash prizes to awardwinners!! The more nominations you get, the greater your chances are to win.

Pick Me!

The Pick Me! Campaign is a competition to determine who delivers the best, most authentic Memphis hospitality. Knowledge about Memphis amenities and pride in our great destination are musts! We have 70 nominations so far, and there’s still time for you to get involved. If you are an employer or supervisor, and you want your employees to have an advantage, you can use our Pick Me! Campaign tool kit. Email us with your company name and contact info, and we will deliver this package to you. The tool kit includes a stack of Pick Me! name cards that your guest-contact staff can use to encourage guests to recognize their good work by submitting a nomination online.

Classifieds: BB Kings is looking to hire bartenders, hosts and hostesses, servers, cooks, etc… Please apply in person or e-mail: if interested.

Click Here to Register

Acknowledging September as National Preparedness Month, the MRA gathered some fabulous speakers to help members and staff train and prepare for several different current business related topics. The meeting was held September 26, 2016 at The Grove Grill.

Topics and training at the meeting included: • Active Shooter Training by the Shelby County of Office Preparedness • Human Trafficking Awareness presented by Rachel Haaga of Restore Corps • EpiPen Training & Flu Shot Awareness presented by Walgreens • Free Flu Shots were available for any restaurant employees in attendance It was the best training day ever because after the training session in the Back Private Dining Room, The MRA hosted Happy Hour in the Main Bar with cocktails & hors d’oeuvres served!

TERRY DONALD Active Shooter Training Instructor, Shelby County Office of Preparedness Active Shooter Training Instructor, Shelby County Office of Preparedness Terry Donald, a native of Memphis, Tennessee graduated from Memphis Technical High School. After graduation he enlisted in the United States Air Force and graduated from the United States Air Force (USAF) NonCommissioned Officers Leadership School and is a Gulf-War Veteran. Mr. Donald is an ordained minister of 30+ years. Mr. Donald was the Regional Emergency Services Director for the MidSouth Chapter of the American Red Cross. Mr. Donald’s background includes 20+ years in the information and training industry. He is an accomplished speaker and facilitator for the Shelby County Office of Preparedness HLS (Homeland Security), EMA (Emergency Management Association) UASI (Urban Area Security Initiative), and Coordinator for the Shelby Cares Church Sheltering Program. He received a certificate of training from New Mexico Tech in Incident Response to Terrorist and Suicide Bombings and Improvised Explosive Devices (IEDs). He is certified in Search and Rescue and is a presenter of Active Shooter Training for the Shelby County Office of Preparedness. In this ever-changing world with its imminent threats to society, Mr. Donald has developed a mission and passion for providing preparedness information for groups to help them refocus and refine their strategies in prevention, protection, mitigation ,response and recovery to both natural and man-caused disasters. Mr. Donald’s motto is:

(TEAM) Together, Everyone, Achieves, More.

This 1 hour awareness session will provide attendees a general overview of Active Shooter Awareness and Prevention concepts. “Be prepared for anything….learn to recognize gun fire, notice exit locations, plan an escape, keep a warrior mentality that you will not be a victim that you will survive!” This is the message during active shooter training. Shelby County Sheriff’s Office Captain Perry McEwen and FBI Special Agent Tom Hassell have studied past events, such as the 1999 Columbine, Colorado massacre and the 2013 Millington, Tennessee shooting. Lessons learned from those tragedies led to active shooter drills at malls to improve response skills. “Mass shooting events are unexpected and cease quickly - on average from 5 to 12 minutes in length. When 911 gets the call, you have 2 to 4 minutes before law enforcement arrives. Buy yourself time - do what you can to save your own life,” Agent Hassel said. Captain McEwen added, “Don’t be paranoid, be prepared. Your survival depends on if you have a plan or not.” CONTACT INFO: Terry Donald, 901-297-2190, CLICK HERE to download a copy of the “How to Respond” Flyer to share with your employees.





• Have an escape route and plan in mind

• Hide in an area out of the active shooter’s view.

• As a last resort and only when your life is in imminent danger.

• Leave your belongings behind

• Block entry to your hiding place and lock the doors

• Attempt to incapacitate the active shooter

• Keep your hands visible


• Act with physical aggression and throw items at the active shooter


• Avoid pointing, screaming and/or yelling

• Immediately raise hands and spread fingers

• Do not stop to ask officers for help or direction when evacuating, just proceed in the direction from which officers are entering the premises

• Keep hands visible at all times • Avoid making quick movements toward officers such as attempting to hold on to them for safety

2. INFORMATION YOU SHOULD PROVIDE TO LAW ENFORCEMENT OR 911 OPERATOR: • Location of the active shooter • Number of shooters, if more than one • Physical description of shooter/s

• Number and type of weapons held by the shooter/s • Number of potential victims at the location

RECOGNIZING SIGNS OF POTENTIAL WORKPLACE VIOLENCE AN ACTIVE SHOOTER MAY BE A CURRENT OR FORMER EMPLOYEE. ALERT YOUR HUMAN RESOURCES DEPARTMENT IF YOU BELIEVE AN EMPLOYEE EXHIBITS POTENTIALLY VIOLENT BEHAVIOR. INDICATORS OF POTENTIALLY VIOLENT BEHAVIOR MAY INCLUDE ONE OR MORE OF THE FOLLOWING: • Increased use of alcohol and/or illegal drugs • Unexplained increase in absenteeism, and/or vague physical complaints • Depression/Withdrawal • Increased severe mood swings, and noticeably unstable or emotional responses • Increasingly talks of problems at home • Increase in unsolicited comments about violence, firearms, and other dangerous weapons and violent crimes

Contact your building management or human resources department for more information and training on active shooter response in your workplace.

RACHEL SUMNER HAAGA , Executive Director, Restore Corps Rachel Sumner is a Memphis native; a White Station and University of Memphis Alum. After receiving her Bachelor's of Arts in Psychology, Rachel staffed with Youth With A Mission, an international volunteer organization for five years. Over half of her time with the organization was spent in Cambodia. While serving in Cambodia, Rachel worked with SALT Academy, Sports and Leadership Training, introducing soccer and leadership training to youth in orphanages as well as safe-house rehabilitation homes for victims of sexual assault and human trafficking. Upon return to Memphis, Rachel joined a local nonprofit working with human trafficking as the Assistant Director of their human trafficking team. Restore Corps was birthed out of that human trafficking team and Rachel currently serves as the Executive Director of Restore Corps. Rachel has been a contributor for Tennessee's human trafficking response plan as well as contributed to a number of national studies about services for human trafficking survivors. While an employee of Huey's, Rachel received the 2013 Employee Spirit Volunteer of the Year Award from Volunteer MidSouth. In 2014, Rachel was named as one of the honorees for Memphis Business Journal's top 40 under 40.

WARNING SIGNS: If someone you know exhibits any of these signs, please, call the Tennessee Human Trafficking Hotline. No concern is too small. CALL: 1-855-55-TNHTH (1-855-558-6484)                     

Does the person appear disconnected from family, friends, community organizations, or houses of worship? For more information or to download flyers to share with your employees: Has a child stopped attending school? Significantly older boyfriend CLICK HERE for TENNESSEE STATEWIDE RESPONSE TO Signs of trauma (physical or other) HUMAN TRAFFICKING: THE SINGLE-POINT-OFTravel with older male (not guardian) CONTACT (SPOC) SYSTEM Chronic runaway CLICK HERE for Human Trafficking Poster (11x17) Multiple delinquent charges Homelessness CLICK HERE for Human Trafficking Poster (8.5x11) Special marked tattoos Substance abuse Has the person had a sudden or dramatic change in behavior? Is a juvenile engaged in commercial sex acts? Is the person disoriented or confused, or showing signs of mental or physical abuse? Does the person have bruises in various stages of healing? Is the person fearful, timid, or submissive? Does the person show signs of having been denied food, water, sleep, or medical care? Is the person often in the company of someone to whom he or she defers? Or someone who seems to be in control of the situation, e.g., where they go or who they talk to? Does the person appear to be coached on what to say? Is the person living in unsuitable conditions? Does the person lack personal possessions and appear not to have a stable living situation? Does the person have freedom of movement? Can the person freely leave where they live? Are there unreasonable security measures?

END HUMAN TRAFFICKING. If you or someone you know is being forced to engage in any activity and cannot leave (whether it is commercial sex, labor, or any other activity) call the Tennessee Human Trafficking Hotline. From there, hotline staff will coordinate with the designated Single Point of Contact to help ensure that quality services are provided effectively and efficiently.

• Available 24/7 • Toll free • Anonymous

• Non-English speakers • Able to provide help • Referral to services

• Confidential • Training • General Info

The Hotel Industry and every level of its employee base is in a unique position to help

recognize, prevent and stop human trafficking. To learn more and receive training for your employees, please contact the organization in your area listed below.

Lower East Tennessee (423)994-4857

West Tennessee (901)410-3590

Middle Tennessee (615)806-6899

Upper East Tennessee (865)236-1046

Epinephrine Auto-Injector Law This is an explanatory statement from the Department of Health.

Tennessee Public Chapter 805 (2016) Background Epinephrine is a medication that may be used to treat severe allergic reactions. The use of an epinephrine auto-injector can be life-saving in certain medical emergencies. Tennessee Public Chapter 805 (2016) authorizes certain entities to stock epinephrine auto-injectors on their premises and authorizes certain individuals to provide or administer an epinephrine auto-injector under certain circumstances.

Training Requirements and Resources The law requires that designated individuals be trained on recognizing signs and symptoms of severe allergic reactions, including anaphylaxis; standards and procedures for the storage and administration of an epinephrine auto-injector; and emergency follow-up procedures before providing the treatment. The training must be repeated at least every two years. The authorized entity should maintain documentation on training completion for designated persons. Training can be provided by “a nationally recognized organization experienced in training laypersons in emergency health treatment” or through an organization, person or program approved by the Tennessee Department of Health (TDH). Authorized entities should select the training option that matches the manufacturer of the product to be utilized at their specific site. These training materials have been approved by TDH: #1 Mylan Training Course   

Training slides [] Quiz [] Certificate of Completion []

#2 Red Cross Anaphylaxis and Epinephrine Auto-Injector - Online Course 

This online course will teach you the signs and symptoms of anaphylaxis and how to care for a person having a severe allergic reaction, including how to administer epinephrine using an autoinjector device. The course, which includes video, activities that reinforce key information and a learning assessment, will take approximately 30 minutes to complete. Upon registration, you will receive an email with information on how you can request a free EpiPen® (epinephrine) AutoInjector training device. []

Reporting Requirements Public Chapter 805 requires that authorized entities report to TDH each time that an epinephrine autoinjector is used as specified in this law. Entities should use this online reporting form [] to report incidents of undesignated epinephrine use within seven days of the occurrence.




1000 Shots available from 9/15/16 to 3/1/17 to the first restaurant workers to respond.

Get your

Free Flu Shot* !!!

Give a lifesaving vaccine to a child in a developing country. Avoid Doctor’s Co-Pay, Tylenol, Tamiflu Prescription, Kleenex, Chicken Soup, Time Off Work & Missed Tips. *Serving Memphis in partnership with The Memphis Restaurant Association are proud to offer $0 flu shots to Memphis area restaurant workers this flu season. Walgreens can schedule a Pharmacist to provide $0 Seasonal Flu Shots at your location to all employees who wish to participate or you may send your employees to any local Walgreens to receive $0 Flu Shot! All they need is a recent pay stub from the restaurant and a photo id.

For more information or to arrange flu shots at your restaurant, please contact Mandi Pack at 682-2136 (store), 378-4127 (cell) or Click here to print and share



Updated 1/1/2016






MRA Golf Tournament

Links @ Galloway

9am until



Panera -Laurelwood

8 – 9 am

FedEx Center U of M



MRA Associate Coffee Club* Meeting & Mixer: Compliance Audit/ FSLA Overtime and Tipping Rules Board Meeting

Holiday Inn- U of M

3- 4:30pm


Holiday Service Opportunity





Business Mtgs. & Mixers

Board Associate Meetings Coffee Clubs * FOR ASSOCIATE MEMBERS ONLY

Events & Socials


NOTE: All dates, times and locations are subject to change. Calendar updates are published in the monthly TIPS newsletter.

Reminder! MRA Board elections are fast-approaching, please vote for your 2017-18 Executive MRA Board.

Save the date! for the 53rd Annual MRA Banquet to be held on February 26, 2017 at the Holiday Inn University of Memphis.

This newsletter is funded and distributed to you by the following

When considering supplies or services, consider them with confidence.

Memphis Restaurant Association Maximize your profitability …

M. PALAZOLA PRODUCE 2713 Chelsea Avenue 452-9797

with Heartland Payment Systems® — the National Restaurant Association and Tennessee Hospitality Association’s exclusively endorsed provider of card processing, gift marketing and payroll and tip management services. For more information, contact Ginger Rogers DeMaris, at, 501-278-6928 cell

8410 Wolf Lake Drive • Suite 106 Bartlett, TN 38133 Office: 901.377.9880 or call Carl Webb @ 901.606.8200

4359 B.F. Goodrich Blvd.


“Committed to Quality Service”

“Selling, Installing and Servicing the #1 Windows Restaurant Touchscreen Point of Sale System.”

Memphis Restaurant Association FEDERAL EQUIPMENT DEALERS, INC.

Restaurant Equipment & Supplies

Marty Hall On-Premise Sales Representative West Tennessee - Restaurants

4800 Summer Ave. 901-683-2700 Fax: 901/683-2709

671 S. Rowlett West Collierville, TN 38017 Phone 901.853.5704 • Fax 901.853.5728 • Repair 866.287.3774

Rico Viglietti Account Manager Southeast Region cell 901-652-5235 Customer Care 1-888-796-4997 Visit us at


Supporting Memphis’ restaurateurs unique needs. “Not just real estate”

Alex Fauser, Commercial Division 901-758-5622 Nashville/Memphis/Chattanooga/Little Rock

485 N. Hollywood St. Memphis TN 38112 SERVING THE MID-SOUTH FOR OVER 45 YEARS!

(901) 458-2503 WWW.CHEFS-SUPPLY.COM

1200 Pike Avenue North Little Rock, AR 72114 501-978-5000 1-800-777-2358

Advertise in this spot! Contact Kimberly

Memphis Restaurant Association

5900 E. Holmes Road 363-4541 • 800-850-3310

What matters to you, matters to us For your total non-alcoholic beverage needs contact call: 901-454-8657

Restaurant Fire Suppression Systems

Steam Cleaning

Customer Service 1.800.968.4164

Fire Extinguishers

One Source for All Your Fire Protection Needs (901)542-0612


CALL 360-9197 For the Nearest Restaurant Equipment Dealer

5020 Tuggle Road 795-5310

Important Numbers At a Glance

The Memphis Restaurant Association


The 2016 MRA Board of Directors

“Our Members Hotline to the Association” President............................................................ Anthony House, Chick-fil-A 901-752-3966, 230-7752, Vice-President.............................................. Eric Vernon, The Bar-B-Q Shop 901-272-3466, 647-6146, Treasurer......................................................Samantha Boggs Dean, Huey’s 901-726-9693, 652-1324, Secretary................................................ Kate Pera, Catering for U, Alfred’s, Automatic Slims, Café Ole 901-528-1748, 488-2837, Sergeant-at-Arms.....................................Jerry Wilson, Fino’s from the Hill 901-272-3466, 647-6146, Past President Ex Officio.........................Patrick Reilly, The Majestic Grille 901-522-8555, 219-5630,

2016 Elected Restaurant Officers Michelle Harris, The Peabody................................. 901-529-4124, 305-509-1604 Ernie Mellor, Hog Wild Real Memphis BBQ & A Moveable Feast Catering............................................. 901-522-9453, 409-3038

2016 Appointed Officers Restaurant Members Daniel R. Bamrick, Wilson Conference Center Group................... 901-678-0540 Trey Jordan, Holiday Deli & Ham Co............................. 901-755-8103, 581-8739

Associate Members Hale Barclay GEM Restaurant Supply........................... 901-744-7005, 490-2395 Louis Costabile, SYSCO Memphis, LLC........................ 901-369-9287, 849-4047 John Seay, State Systems, Inc....................................... 901-542-0612, 489-0421 Robert Dean, West TN Crown Distributing.................... 901-794-5540, 355-7961

Jimmy Kiser, U. S. Foods......................................... 901-367-3233, 270-366-9459

Hotel/Lodging Representative: Shawn Danko Metropolitan Memphis Hotel & Lodging Assoc............................................................................... 901-292-5838

Tourism: Mary Schmitz, Memphis Convention & Visitors Bureau....... 901-543-5327, 496-2799

3R Project (Division of Corrections/ reentry program) John H. Freeman.................901-545-3175,596-8846(cell) Project MOST Patricia Melton.............................................901-222-8868 Commercial Appeal Jennifer Biggs, Food Editor...................... 901-529-5223 Federal Probation Re-entry Program Gloria Simpson.......................................901-495-1460 Greater Memphis Chamber Amy Daniels......................901-543-3523/569-4796(cell) Memphis Convention & Visitors Bureau Mary Schmitz, Tourist Information Link ...... 901-543-5327 Memphis Flyer Hannah Sayle.......................................... 901-626-3489 Memphis Magazine Marilyn Sadler.......................................... 901-575.9451 Memphis Light Gas & Water 24 Hour Outage Number: .......................... 901-544-6500 (after business hours) 24 Hour Emergency Number: ............................901-528-4465 (Call for burst water pipes, gas leaks, power line down) Commercial Resource Center: ................. 901-528-4270 (outage information during regular business hours, 7:30 a.m. - 5:00 p.m.) Residential & Commercial Electric Outage Reporting (reports status of current outages)............... 901-544-6500 Levon Atkin’s Direct Line .............................. 901-528-4261 (Use this number during business hours for suggestions and tips on how to best utilize your energy sources.) Memphis & Shelby County Code Enforcement Ask for a Building Plans Examiner............... 901-379-4270 Memphis & Shelby County Health Department Kasia Smith-Alexander..........901-222-9193 or 508-3214(cell)

National Federation of Independent Business (NFIB)

Jim Brown..................................615-874-5288, 615-337-5507

Project Green Fork Margot McNeeley...................................... .901-292-1700 ServSafe Professional Food Safety Consultants Chef Malcolm Walker.................................901-644-0485 TIPS Alcohol Server Training Certification Richard Zurburg.........................................8901-61-2535 Top Shelf/TABCTraining Ken Hall.....................................................901-452-8033 TIPS/TABC Certification Sharon Sumrall............ 901-737-6755 or 569-1207 (cell) Tennessee Hospitality Association Melissa McIntyre. ......................................615-385-9970

Executive Director: Kimberly Carlson................ 901-488-4745, 1-888-836-5061

P.O. Box 770027 Memphis, Tennessee 38177 901/788-1000 • FAX 1-888-836-5061 http:// E-mail address:

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TIPS- October 2016  

Memphis Restaurant Association Newsletter, Volume 27, No. 3

TIPS- October 2016  

Memphis Restaurant Association Newsletter, Volume 27, No. 3


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