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A personal website or web page in which and individuals records opinions.

Click path

Is a list of all the pages viewed by a visitor.


Are listed questions and answers, all supposed to be commonly asked in some context. A store of information or data that is available to draw on.

Knowledge base

Many compani es have blogs so people can write their opinions that can help the company to improve. The click path of that boy is really large and interestin g. I think that blogs are tired of FAQs everyday .

I didn’t find the solution in the knowledg e base of my computer .

Portfolio unit 2 customer srrvic  
Portfolio unit 2 customer srrvic