Page 72

My CoUntry BUsIness



Follow our guide to combatting cybercrime

At the end of lAst yeAr, The Great British Florist’s website was hacked by cybercriminals. ‘We were confident that we had every security measure in place,’ says Heather. ‘We used a secure server, we were PCI compliant and had completed GDPR. But it wasn’t enough.’ In fact, specialist global insurer Hiscox recently found that a small UK business is hacked every 19 seconds and these cyber breaches cost the average small business £25,700 in basic clear-up costs every year. ‘Hackers are prolific and sophisticated, which makes staying on top of cybersecurity a challenge for all organisations,’ says James Brady, head of cyber at Hiscox UK and Ireland. ‘But, as many small businesses lack credible cyber security strategies to help manage and prevent such attacks, the impact when they occur can be disproportionately severe.’ If you have a small business, follow these tips from Jenny Radcliffe, founder of Human Factor Security, for how best to protect yourself online. InstAll the rIght softwAre ‘Strong anti-malware software makes it more difficult to get into business

accounts,’ says Jenny. ‘Make yourself a hard target. If you’re difficult to hack, the criminals will look for a new target.’ Be VIgIlAnt ‘I’ve known businesses to put photos of their offices on social media,’ says Jenny. ‘The problem with this is if you zoom in, you can see what computers and systems they use, as well as their locations and staff members. Cybercriminals monitor businesses on social media and send targeted emails. Then, when an employee clicks the link, the criminals gain access to the network.’

Know yoUr VUlnerABIlIty ‘Cybercriminals trap people with something familiar – the right script at the right time will catch someone off guard. There has been an increase in spear phishing email scams, so be cautious about clicking on any links in emails. The cybercriminals will have lots of information on the business and will have built up a picture so the email sounds plausible. It could also come in the form of a phone call.’

Use strong PAsswords ‘When emails are hacked, they go onto the dark web and then all accounts can be hacked. Use a password manager.’

don’t forget MoBIle Phones ‘People tend to be very careless about what’s on their phone,’ says Jenny. ‘But it’s as much of a computer as a laptop – you can click on links on emails and texts that turn out to be attacks.’

edUCAte yoUr eMPloyees At least 80 per cent of cybersecurity breaches are caused by human error or manipulation. ‘It’s the people within the business who are an easy target,’ says Jenny. ‘Tech gets more advanced but people remain vulnerable. Why bother trying to hack into a system when you can get a person to let you in?’

get InsUrAnCe James also adds that all online businesses should have cyber security insurance. ‘It will help with practical support including legal advice, forensics and reputation management, as well as get your business back up and running quickly if you get hacked.’ Jenny Radcliffe, 0333 987 4673,

The one lesson I’ve learnt...

resilience is key. every success story ❝ has a catalogue oF mistakes behind it – the important thing is to learn From them ❞ CoUNtRY HomES & INtERIoRS


Profile for meieovoletiar