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Courier Service

Our Mission Statement : “To maintain our reputation for safety and efficiency whatever the circumstances. To keep ahead of the competition by innovation, training and commitment to our clients.�


Medical Couriers provide specialist medical courier and logistics services to NHS and private healthcare establishments across England and Wales. We understand the critical role that couriers have within the medical sector and in addition to conforming with all current transport legislation, we apply our own robust processes and procedures to everything we do.

About

Specialist Training

Medical Couriers roots go back to 1982 when we were known as the Harley Street Runners, a small private courier company supplying foot messengers, cycle and motorcycle couriers to the local private health community in central London. Since then Medical Couriers has gathered a wealth of experience and expertise in medical courier and logistics services. We are now able to offer our safe specialist services from 25 UK wide network locations. Medical Couriers is the largest same day courier provider to NHS and private health in England and Wales. Over 1,000 healthcare providers use our services daily.

Because our group services include the provision of paramedics and specialist technicians, our training set up is unique in the courier logistics industry. We have our own accredited training centres in Central London, Swansea and Warrington. All three facilities are HSE and IHCD approved and our courier training includes the following aspects:

Staff Medical Couriers recognises that it’s staff are the back bone of the organisation and ensures that recruitment processes attract the right “caring” individuals, that our vetting and security systems are 100%. Our staff have exceptional in-house training backed up by progressive and robust policy and procedures throughout the organisation. All of our riders and drivers are uniformed, wear photographic ID and are CRB checked.

n Safe Transportation of Blood Products & Diagnostic Specimens n Transport for Sterilisation Services n Manual Handling n GMP n Customer Services n Understanding Patient Confidentiality Couriers are also ADR trained and audited externally so that they are able to transport dangerous goods. As a part of this process, we are required by law to employ the services of a Dangerous Goods Safety Advisor (DGS4).

Pathology & Blood Transfusion Services We understand the critical importance surrounding blood products and diagnostic specimens. Our specialist infrastructure and quality controls ensure that specimens and blood products are delivered on time and in perfect condition - to the correct destination. Services provided: n GP pathology courier routes n Urgent referral deliveries n Just in time supplies n Clinical trial logistics n All couriers equipped with specialist carrying facilities (UN3373) n All couriers deliver to specific departments within hospitals n ADR trained couriers for Category A specimens n Refrigerated vehicles n Dry ice & temperature controlled packaging Please refer to our case study to show how our services helped to benefit Brighton & Sussex University Hospitals NHS Trust


Sterile Service Delivery The continued growing demand for effective Sterile Service Delivery (SSD) is at the heart of the service that we provide. Based on our knowledge of the needs of sterile service professionals, we have created a company that can be trusted to transfer theatre and podiatry instruments on time and in a sterile and fully auditable manner. Effective Sterile Service Delivery relies on a chain of individuals from different departments and companies all following a clear set of procedures. If at any point this chain fails the cost both in terms of patient suffering and financial loss can be very high. When it comes to transportation, we aim to be the first choice of sterile service professionals.

n Fully trained drivers including ADR n Daily vehicle inspection & decontamination n Contingency, Fast Track & out of hours protocol n Security & Tracking Processes n CRB checked drivers Other Services Include: n General Medical Courier – Notes, X-rays etc. n Medical Records Couriers n Transport for Nuclear Medicine n Home Care Deliveries n TUPE Transfer experience n Next Day to UK & Abroad

Range of Vehicles Medical Couriers has a comprehensive fleet of vehicles operating throughout the UK. These include: Foot Messenger Pushbike Motorycle Small Van Transit Van Luton Van 7.5 Ton Lorry


Medical Services: How can we help you ? Medical Services can offer a one stop solution to your courier & logistics requirements, whether on a contracted or ad-hoc basis. Why not talk to us and see how we can provide a cost effective? Our experienced Business Development Team has a track record of supplying all forms of Medical Courier and Logistics solutions to the Healthcare sector. Call us today to see how we can help you.

Added Value benefits Tracking All vehicles are satellite tracked, linking into our booking and control system. This allows an up to the second view of all couriers anywhere in the UK.

Quality Assured Medical Couriers are an ISO9001 and ISO14001 quality assured firm

Detailed reports are available showing an individual couriers/vehicles route, speeds, exact route & stops, ignition on and off details. Proof of Delivery Can be emailed automatically or on request. Detailed Management Reports Comprehensive and flexible reporting showing journey data and cost information to help you fully account for and itemise your budget. Environment Medical Couriers are committed to a greener future by maintaining the highest levels of environmental responsibility. We supply foot messengers and cycles couriers where possible and are proud of our green heritage which evolved from Harley Street Runners in 1982. The first and greenest courier ever! We are also have one of the youngest, low emission fleet in the industry. All vehicles meet government and European emissions criteria

In addition to being a registered quality assured firm, we are: n Registered under the Data Protection Act n Able to provide secure N3 connection for NHS clients n Member of the NHS Confederation Major Incident Management & Support We understand that our services are vital to the local health community and work with clients to ensure that there are clear and documented procedures and responsibilities in the event of a Major Incident. Our Emergency Planning Officer works with our clients to prepare response plans to potential incidents to ensure that our services continue. Our group resources include Blue Light response vehicles which can be utilised in exceptional circumstances.

www.medicalcouriers.co.uk info@medicalcouriers.co.uk 0207 014 1050


Courier Service