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SOUTH AMERICA HAS NEVER BEEN CLOSER

40 DESTINATIONS! 40 REASONS TO FALL IN LOVE WITH BRAZIL!

LAN Airlines and TAM Airlines form LATAM Airlines Group which serves over 130 destinations in 22 countries, offering access to the largest network of destinations and connections in South America. LAN Airlines flies directly six times per week from Auckland to Santiago, Chile. From Santiago we offer connections to 40 destinations in Brazil including favourites like Rio De Janeiro, Iguazu Falls, Slavador de Bahia, Florianopolis and much more! Sugarloaf, Rio De Janeiro, Brazil

CONTACT US:

LAN.com

LAN 09 3083352

Travel Agents

1800 558 129


Airline Update 2013

3

Goodbye turbulence – hello sunny skies The airline industry is in its best health in decades after surviving a global recession, rising fuel prices and a reconfiguration of the major players. AFTER a decade of turbulence – rising fuel prices, a global recession, airlines failing, falling and merging – the international air travel industry “is on the brink of stability”, according to US Airways’ president Scott Kirby. Years of difficult financial times and sometimes dwindling passenger numbers have seen industry survivors emerge stronger and in a more pragmatic mood. Alliances and partnerships are working for many major airlines and, while they face high fuel prices for the foreseeable future, almost every international airline is now in profit. The overall winners are travellers, experts say. The planes are newer (and more efficient); the choices ever greater and technology is allowing for more personalization of service. “It’s quite unusual for airlines to be in profit across the industry,” says long time New Zealand Herald aviation reporter Grant Bradley. “They are all reasonably positive even though fuel will not drop again to $30 a barrel. Even the legacy carriers like Qantas have become a lot more pragmatic about their routes, partnerships and making good business decisions. The good news for the traveller is that airlines aren’t going bust and are still flying.” As Time magazine reported this month, Wall Street is cheering about the industry’s new state of health. Stock prices are up, airline workers are no longer facing months of layoffs and pay cuts and aircraft manufacturers are experiencing boom times as airlines look for newer and more fuel efficient aircraft. At both ends of the fare price spectrum – no frills to premium passengers – new initiatives and technology are offering greater flexibility and choice. Photo Credits || Thinkstock X;

And we’re not just talking on-board bars, beds and showers. The way agents book flights is set to change with the introduction of the International Air Transport Association’s New Distribution Capability technology (NDC). Bradley says the new system, due to be trialled in the next 18 months, will be the new standard of communication between the airline industry and travel agents, including online travel agencies and travel management companies. Travellers too will have a wider range of options when booking their trips, such as seat choice,

AIRLINE OFFICE

plane amenities and fare alternatives. While these are not new for experienced travellers using airlines’ own technology, it allows outside brokers to also provide customization. The future of airline industry technology may be in new innovative data projects which collect and track large amounts of information on individual passengers, their preferences and travel history. This allows airlines to offer individualized upgrades or special offers even at check-in counters or in-flight, reducing the need for mass marketing programmes. “But the real way airlines are differentiating themselves now is through service,” says Bradley. “Planes can be made all the same. It’s the human factors that airlines are very conscious of now.”

RESERVATIONS/ TICKETING

FAX

EMAIL

Air Niugini

09 977 2230

09 977 2212

airniugini@walshegroup.com

Aircalin

09 977 2238

09 977 2212

aircalin@walshegroup.com

China Airlines

09 977 2288

09 977 2212

chinaairlines@walshegroup.com

Delta Air Lines

09 977 2232

09 977 2212

delta@walshegroup.com

Etihad Airways

09 977 2207

09 977 2212

etihad@walshegroup.com

Hawaiian Airlines

09 977 2227

09 977 2212

hawaiian@walshegroup.com

Royal Brunei Airlines

09 977 2209

09 977 2212

aklrba@rba.com.bn (Reservations) aklcto@rba.com.bn (Ticket Office)

Scandinavian Airlines

SYD +61 2 8915 1915 (Sales 09 977 2214 - AKL)

09 977 2212

sas@walshegroup.com

South African Airways

09 977 2237

09 977 2212

saa@walshegroup.com

DEPARTMENT

KEY CONTACT

Enquiries/Information BSP Accounting General Finance

Andrae Milford

PHONE

FAX

EMAIL

09 977 2200

09 977 2212

info@walshegroup.com

09 977 2204

09 977 2212

bsp@walshegroup.com accounts@walshegroup.com


Airline Update 2013

4

Singapore Airlines unveils next generation of cabin products SINGAPORE Airlines launched its next generation of cabin products this month. Customers travelling on selected flights between Singapore and London will be the first to experience the new cabin products from September, in First, Business and Economy classes. The new seats and KrisWorld in-flight entertainment system will be progressively rolled out to other routes as new aircraft enter service. Singapore Airlines is investing nearly US$150 million (NZ$181.95 million) to introduce the new products on an initial eight Boeing 777-300ER aircraft. The investment programme will be extended as the new products are introduced on Airbus A350 aircraft scheduled for delivery in the years ahead. The new generation of cabin products is the result of more than two years of working with international design firms. BMW Group DesignworksUSA assisted with the development of the new First Class, James Park Associates assisted with Business Class, and Massive Interactive with the in-flight entertainment system interface. “Special attention has been given to ergonomics, comfort, convenience and design, as well as to our customers’ interests

and lifestyles,” said SIA’s executive vice president commercial, Mak Swee Wah. The KrisWorld in-flight entertainment system will be displayed on a wider monitor, featuring a touch-screen graphical user interface accompanied by a video touch-screen handset. KrisWorld features larger LCD screens and video touch-screen handsets across all classes. All passengers will be able to browse through the more than 1000 on-demand entertainment options. A number of other features have been incorporated into KrisWorld. For example, the notification centre on the KrisWorld dashboard contains information relevant to the flight, reducing the number of on-board announcements, thereby allowing customers to watch movies uninterrupted. Singapore Airlines agreed last year to be the launch customer for Panasonic Avionics’ system for the A350s, as well as the first to offer the eX3 experience on the B777300ERs. The airline will also be the first to offer Panasonic’s Global Communications Suite on the A350s, with the capability to provide broadband internet services to passenger devices and the seat-back, as well as mobile phone services.

More flight choices for New Zealand travellers A number of international airlines are offering new or improved services either directly to New Zealand or via partners in other parts of the world. Here’s a rundown. • Hawaiian Airlines started service AKL-HNL in March this year, operating three flights a week. The Hawaii flight timing ex Auckland has a morning arrival into Honolulu, which allows same day connections to all Neighbor Island destinations. They also connect to 11 cities on the mainland, including Los Angeles, San Francisco, and New York. Hawaiian Airlines has full service with complimentary meals, beverages and entertainment on-board and a free checked baggage allowance of two 32kg items. • South African Airways offers the fastest way to Africa for travellers from New Zealand. SAA offers flights from Sydney (operated by partner airline QF) and Perth to Johannesburg, with connections from New Zealand using either Air New Zealand or Qantas across the Tasman. SAA has the largest network of any airline operating within Africa, and has won the coveted Skytrax Award for the Best Airline in Africa 11 years in a row. •  China Airlines now operates a daily service to Auckland using an A330 aircraft. CI operates three times a week via Brisbane and four times a week via Sydney to Taipei with connections Photo Credits || Hawaiian Airlines

throughout Southeast Asia, India, North America and Europe. Etihad Airways operates from Sydney, Melbourne and Brisbane to Abu Dhabi, and beyond to Europe and the Middle East. Connections from New Zealand are via code-share partners Air New Zealand and Virgin Australia. Delta Air Lines operates a daily service between Sydney and Los Angeles, with connections throughout North America. The Delta B777 offers a three class service on-board with Economy, Economy Comfort (Premium Economy) and Business Elite. The Delta long haul product is full service with complimentary meals, beverages and personal entertainment. Fares from New Zealand allow either New Zealand or Virgin Airlines across the Tasman. Economy Comfort seating is also now available on all Delta flights within the USA.


FLY THROUGH SINGAPORE. FAST-FORWARD TO EUROPE.

Singapore Airlines makes your journey to Europe feel shorter than ever, with a seamless connection through Singapore with 19 flights a week from New Zealand. Plus, enjoy a complimentary S$40 Changi Dollar Voucher during your transit. Along the way, savour the finest international cuisine and wines, choose from up to 1,000 entertainment options, and enjoy the inflight service even other airlines talk about. To book, visit singaporeair.com or your local travel agent.


Airline Update 2013

6

Airline Name

Aircraft Type

Seat pitch/inches

First

AF Air France

Various

Business

Baggage allowance/kgs

Premium

Economy

First

Business

Premium

Economy

61 flatbed

38 pitch 19 width

33 pitch 45 width

2 pieces

2 pieces

1 piece

181-185 degrees

123 degrees

118 degrees

32kg each

23kg each

23kg each

200cm long

40% more space

CI China Airlines

A380 ex AKL

50

32

30kg each

20kg each

DL Delta Airlines

B777 ex SYD

78

32

2 pieces 23kg each

1 piece 23kg each

EY Etihad

A340 ex SYD/MEL A330 ex BNE

88

HA Hawaiian Airlines

A330

42

32

2 pieces

2 pieces

A330

35 sleeper seats

31 pitch/ 45 width

2 pieces

1 piece

B777

170 degrees, 190cm long

118 degrees

32kg, all 158cm

23kg each

A340-300

74

32

3 pieces 23kg each

2 pieces AKL-SYD 23 kg total

KLM Royal Dutch Airlines

LA LATAM Airlines Group

A380-800 A330-300 SA Singapore Airlines

81 (Suites)

88

55 51

B777-200ER

57

B777-200R

67

50kg each

40kg

40kg each

30kg

30kg each

20kg

60

B777-300ER B777-200J

32

51 63

32�

PPS Club entitled to 100% more free baggage * KrisFlyer Elite Gold and Star Alliance Gold Members allowed 20kg additional


Airline Update 2013

Frequent Flyer Programme

7

Commissions

In-flight Entertainment Information

Online/text check in

4%

Almost 400 hours of on-demand programming, 85 movies and 15 video games. 6.4” TV screen (economy); 10.4” individual screen (premium/ buisness).

Flying Blue

www.airfrance.com

5% Trans Tasman 7% elsewhere

All widebody aircraft feature personal entertainment in all seats.

Dynasty Flyer

www.china-airlines.com

5% 0% for journeys originating from or within North America

B777 ex SYD offers personal entertainment at every seat on-board.

Delta SkyMiles is free to join. DL is also a partner in other carrier programmes including Virgin Australia’s Velocity and those operated by SkyTeam Partners.

www.delta.com

5%

A340/A330 ex SYD/MEL/BNE offers personal entertainment at every seat on-board.

Etihad Guest is free to join. EY is also a partner in other carrier programmes including Virgin Australia’s Velocity and Air New Zealand Airpoints.

www.etihadairways.com

5%

Personal entertainment available at every seat with a range of movies, TV and music. Some movies and TV content is charged for.

Hawaiian Miles Programme is free to join. HA is also a partner in other carrier programmes including Virgin Australia’s Velocity Programme.

www.hawaiianair.com

4%

Personal audio-video on demand with over 85 movies, including SMS and e-mail service.

Flying Blue

www.klm.co.nz

5%

15.4” seat back screens (business), 8.9” screens (economy), 47 movies, 123 series channels, 750 music CDs and 20 games.

LANpass

www.lan.com

4%

KrisWorld, personal in-flight entertainment system with over 1000 entertainment options, including movies, television, games and destination guides, plus audio-video on demand in every seat.

KrisFlyer (free to join)

www.singaporeair.com Or on the SQ Mobile App


Airline Update 2013

8

Fly in luxury with Air France UNTIL September Air France will offer Business Class passengers on long-haul flights from Paris-Charles de Gaulle meals created by Bocuse d’Or award winner Michel Roth. The Michelinstarred chef will present six dishes that emphasize France’s tradition of sophisticated, inventive cuisine, and the menu will be renewed twice a month. In addition to these main meals, Air France will provide Business Class customers with gourmet baskets at set times throughout the flight. These contain cookies and other treats, such as chocolates by Valrhona and Cluizel. Business Class customers now have access to dedicated reception and checkin counters, which will ensure speed and priority boarding. They can check up to two 32kg bags free, for a total of 64kg, and up to three bags for Flying Blue Silver, Gold and Platinum members, or holders of SkyTeam Elite or Elite Plus cards. Air France business flyers have access to 500 lounges worldwide, including 50 Air France lounges. Passengers arriving at the Paris-Charles de Gaulle lounge in Terminal 2C from 5am to 2pm are offered shower facilities, clothes steaming, breakfast, a work area equipped with computers, international newspapers and magazines, and a service for booking transportation to Paris. Air France offers more than 80 weekly flights from New Zealand to Paris and to other worldwide destinations in conjunction with partners Air New Zealand, China Southern, Cathay Pacific, JetStar, Korean Air and Air Tahiti Nui. For more information: www.afkl.biz or 09 918 9825.

Photo Credits || Air France


Airline Update 2013

LAN and TAM airlines awarded for excellence LAN Airlines, and its affiliate TAM Airlines (members of LATAM Airlines Group), were recognised as the best airlines in South America at the annual World Airline Awards held in June. Conducted yearly by Skytrax, an English company dedicated to the world airline and airport industry, the 2013 World Airline Survey allows more than 10 million travellers to evaluate over 200 airlines. Survey categories include cabin seat comfort, baggage delivery, in-flight entertainment and service quality. Chilean-based LAN airlines took out the top honours in the South American airline category at an awards ceremony in Paris, with Brazilian-based TAM coming second. It is the fifth year in a row that either LAN or TAM has taken out first

place in this category. Enrique Cueto, CEO LATAM Airlines Group says: “We are extremely proud to see that both airlines from LATAM Airlines Group, LAN and TAM, were honoured as being the best in the region. “The satisfaction of these seasoned passengers motivates our daily efforts to deliver an excellent, consistent, and distinguished product with the purpose of providing the best travel experience.” LAN Airlines operate six days a week from Auckland to Santiago with onward connections to more than 155 destinations throughout South America and further afield on the LATAM Airlines Group network.

KLM introduces new World Business Class A new full-flat seat conceptualised by Dutch furniture design luminary Hella Jongerius is one of many new features in KLM’s updated World Business Class. In addition to maximizing personal comfort, the restyled business class is intended to emphasize the airline’s Dutch roots and help strengthen the brand’s identity. More passenger space has been created in the business class section through the positioning of seats in the cabin. Other features, such as a new colour palette and larger, softer pillows and new materials, have been incorporated to provide more comfort for passengers. The project designers have referred to the World Business Class as “KLM’s new feel-at-home class”. The company has also taken the environment into

Photo Credits || Lantam; KLM

consideration, using independently accredited eco-friendly carpet for the new business section. The first restyled World Business Class will be in service from July this year. The Business Class sections of the whole 747-400 fleet will be restyled by mid2014, followed by a retrofit of the 777-200 fleet. KLM in conjunction with codeshare partners Malaysia Airlines and China Southern offer 13 weekly services via Kuala Lumpur and Guangzhou respectively. In addition, KLM operates an additional 70 weekly flights via Asia / USA in combination with interline partners Air New Zealand, Air Tahiti Nui, Cathay Pacific, Jetstar, Korean Air, and Singapore Airlines. For more information: www.afkl.biz or 09 918 9825.

9


Airline Update 2013

10

Stats reveal flight numbers down in 2012 THE combined total incoming and outgoing flights to and from New Zealand in 2012 was slightly lower than in the previous year. Statistics New Zealand figures reveal the total number of international flights from and to New Zealand ports in 2012 was 60,636. This compares to a figure of 61,347 in 2011. Broken down further, the figures show that 30,289 international flights arrived in 2012 (compared to 30,647 in 2011), with 30,347 departing flights (compared with 30,700 in 2011). Philippa Norman from Ministry of Business, Innovation and Employment explains one of the key reasons for this. “2011 was an unusually strong year for visitor arrivals because of the Rugby World Cup, which boosted arrivals by around 89,000. Hence year on year comparisons of 2011 with 2012 are not a good indication of underlying trends.� Sydney was the most popular flight destination in 2012, with 8759 flights. This was followed by Melbourne with 5405 flights, and Brisbane with 4574 flights. The table below has the complete list of destinations sorted by number of flights from New Zealand.

Number of flights leaving to international destinations from New Zealand in 2012* Adelaide Apia Beijing Bangkok Brisbane Bandar Seri Begawan Guangzhou Cairns Denpasar Dubai Buenos Aires Hong Kong Honolulu Osaka Kuala Lumpur Los Angeles London Melbourne * Source: Statistics New Zealand

282 653 52 619 4574 1 366 329 36 1458 79 848 157 156 405 984 654 5045

Nadi Nagoya Noumea Tokyo Coolangatta Perth Papeete Rarotonga Santiago Seoul San Francisco Shanghai Singapore Sydney Tonga Taipei Port Vila Vancouver

1028 6 225 281 1185 378 236 702 323 304 298 243 1272 8,759 391 193 174 166


Airline Update 2013  

Airline supplement for the travel industry within New Zealand and the world

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