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TEMPE CHAMBER

ADVANTAGE Summer 2O17 • tempechamber.org

What the Sales Leader of the Year Wants You to Know About Sales by Chris Samuels For nearly 40 years, Karla Boyles has been involved in selling one thing or another. She started her career in the fitness industry, then in 2004 moved to hotels, eventually settling into her role as director of sales for the Hampton Inn & Suites Tempe and the adjacent Red Lion Inn. Except she never settled. Now, with her being honored as the Hampton Sales Leader of the Year, the Tempe Chamber of Commerce sat down with Boyles to discover her sales secrets and what she values most to make her customer’s visit the best in Tempe. Karla was nominated to receive the award through her general manager. Out of the approximately 800 Hampton locations, which is

“I love doing community stuff, but I have to keep that perfect balance. That’s the key: just staying in balance.”

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a brand under Hilton Hotels, 495 sales directors were nominated to receive the award. “My G.M. put me in and then Hilton looks at my work, ’cause they can look at everything I do,” Boyles says. “They can look at my mix of business, how much corporate business I brought in, my request for proposal … They look at your turnaround, they look at your national accounts, how many have I been on, how many have I gained, how many have I won. So there’s a lot of different angles they look at.” So, what does the Sales Leader of the Year have to share? First off, success starts with her staff and the notion that “everyone sells.” Hotels typically employ a younger and less experienced workforce, and Boyles uses that to her advantage because she believes millennials are “climbers and drivers and want to learn more.” “They’re always asking me, ‘What do you do? Tell me how you do it,’” she says. “So I try to always talk to them about how I got an account, what that account looked like, what that account can be. I give them numbers, I show them our budget so they’re aware of what we Continued on Page 2

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In Business Magazine's June 2017 Issue  
In Business Magazine's June 2017 Issue