a d v e r t i s i n g f e at u r e I T S P E C I A L I S T S
Meet the IT SPECIALIST We meet some of the best ‘techies’ in town who can help your business with everything from preventing cyber attacks to finding the best software for your needs.
ADAM morris
mark adams
Avagio; 01249 654 871 www.avagio.co.uk
The IT Guy mark@iamtheitguy.co.uk
What sets you apart from other companies? We benchmark our customer satisfaction ratings across other UK IT support companies. There are lots of ways of measuring customer service, but we believe customer satisfaction feedback is the most important, as ultimately it is the customers’ perception of the service that is most important. We routinely come top of the leader board month after month with an overall rating of around 99% which is exceptional. Most rewarding aspects of the job? Being thanked by our clients after a high profile scare like the NHS Wannacry news story, for ensuring all their systems are protected. A core component of our service includes an innovative software and services solution called SleepEasy which does exactly what it says on the tin! None of our SleepEasy clients had to worry about a thing.
What sets The IT Guy apart from other companies? I’m not going to lie here, the main selling point for us is our competitive pricing along with the excellent customer service that we provide. The combination of those two factors have seen us grow by 150% in the last year! We work with all sorts of industries ranging from a 1 PC company to over 100 PCs and they all receive the same high level of service from us. By simplifying your IT solutions we can often enhance the way you work and also save you money. This makes for a very happy customer and that is what drives us!
If you could give one bit of advice what would it be? We would recommend that all businesses looking to grow adopt a strategic mentality with IT and work with their IT teams to develop a comprehensive technology roadmap.
Most rewarding aspects of the job? Without doubt it would be helping people. It’s what we do all day. Resolving a niggling issue that is holding somebody back from that deadline, or coming up with a solution which could save somebody hours of work. Customers are grateful when we save the day and it’s a very rewarding feeling. MAC or PC? PC! Though my business partner would say MAC.
Tom Cannon
Rob Phelps
Moore Stephens 01225 486100 tom.cannon@ moorestephens.com www.msbit.co.uk
Netzen rob@netzensolutions.com
What are the top three tips that could help prevent a cyber-attack? 1. Change your passwords as regularly as possible and do not use the same password for everything 2. Make sure that your antivirus software is installed and up to date 3. Make sure that your backup is working correctly on a daily basis. What is the most interesting project you have worked on? During the last 12 months the one that stands out for me would be where we provided fully managed Wi-Fi coverage for a luxury hotel and golf club just outside of Bath, with admin and guest portal across 42 bedrooms, wedding function & conference rooms, the bars and outdoor areas. What makes you different from the rest? We look to recycle equipment that may no longer be required by businesses and find schools that might not quite have the budget for new equipment and are willing to use recycled PCs.
What sets you apart from other IT companies? We don’t just provide IT support, we work with businesses to try and help them thrive on the web. We are frequently launching new websites and promoting them with our search engine optimisation techniques that help them to get a strong position on Google. If you could give one bit of advice what would it be? Budget for increasing IT costs as software vendors (like Microsoft) are changing to subscription based billing models. As fibre and faster internet services are now becoming more common, software vendors are utilising the cloud to provide services that will incur monthly or annual subscription charges. What will be the biggest IT challenges for businesses moving forward? Based on recent events I would have to say the threat posed by cyber criminals. With large organisations like the NHS falling victim to Ransomware attacks, it is a wakeup call to business owners that network security has to be taken seriously and significant investment should be made in recovery.
www.mediaclash.co.uk I BATH LIFE I 121