COMMUNITY AFFAIRS & COMMUNITY SERVICES (AMH) Service Description This service establishes a network of providers, manager contracts and provides technical assistance and guidance to network providers. Respond to and resolve all consumer complaints.
Priority Level: 2
Focus Area: EFFECTIVE & EFFICIENT GOVERNMENT Program Category:
Financial Management/Fiscal Control
Corporate Desired Outcome:
Improve Financial Management
FY 2011 Target
Measurable Goals Complaint Resolution within mandated timeframes
FY 2011 Actual
FY 2010 Actual
% of 2011 Target
90
98
98
109.00 % NN
0
56,410
57,485
0.00 % NN
Provider Monitoring and Assessment Rate
90
96
92
107.11 % NN
% Provider satisfaction
84
80
95
95.24 % NN
Number of customers served
FY 2012 Adopted
Financial Overview Personnel Services & Employee Benefits Contractual Services Commodities
FY 2011 Adopted
FY 2010 Adopted
% Change from FY11 to FY12
1,517,332
1,551,968
1,894,829
-2.23 %
60,160
55,426
53,426
8.54 %
6,424
11,158
13,158
-42.43 %
Other Charges
0
0
0
0.00 %
Interdepartmental
0
0
0
0.00 %
Capital Outlay
0
0
0
0.00 %
Position Summary
Position Counts
Total Expense
1,583,916
1,618,552
1,961,413
-2.14 %
Total Revenue
1,553,467
1,618,535
1,552,683
-4.02 %
Net County Dollars
30,449
17
408,730
179011.76 %
FY 2012 Adopted
FY 2011 Adopted
FY 2010 Adopted
Change from FY11 to FY12
FT
PT
FT
PT
FT
PT
FT
PT
19
0
20
0
25
0
(1)
0
275