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Michelle Cacchio

Michelle Cacchio

5432 Nowhere Road, Lee’s Summit MO 64086

5432 Nowhere Road, Lee’s Summit MO 64086

816-000-0101 http://cicilianocafe.com

816-000-0101 http://cicilianocafe.com

Michelle Cacchio

Michelle Cacchio

5432 Nowhere Road, Lee’s Summit MO 64086

5432 Nowhere Road, Lee’s Summit MO 64086

816-000-0101 http://cicilianocafe.com

816-000-0101 http://cicilianocafe.com

Michelle Cacchio

Michelle Cacchio

5432 Nowhere Road, Lee’s Summit MO 64086

5432 Nowhere Road, Lee’s Summit MO 64086

816-000-0101 http://cicilianocafe.com

816-000-0101 http://cicilianocafe.com

Michelle Cacchio

Michelle Cacchio

5432 Nowhere Road, Lee’s Summit MO 64086

5432 Nowhere Road, Lee’s Summit MO 64086

816-000-0101 http://cicilianocafe.com

816-000-0101 http://cicilianocafe.com

Michelle Cacchio

Michelle Cacchio

5432 Nowhere Road, Lee’s Summit MO 64086

5432 Nowhere Road, Lee’s Summit MO 64086

816-000-0101 http://cicilianocafe.com

816-000-0101 http://cicilianocafe.com

Co-Owner

Co-Owner

Co-Owner

Co-Owner

Co-Owner

Co-Owner

Co-Owner

Co-Owner

Co-Owner

Co-Owner


Michelle Cacchio

 

Co-Owner

     

5432 Nowhere Road,

816-000-0101

Lee’s Summit, MO

http://cicilianocafe.com

64086

  March 10, 2009        Ms. Makenzie Green  901 NE Douglas St.  Lee’s Summit, MO 64086    Dear Ms. Green:    Thank you for your letter of March 6. It was a pleasure to receive your compliments. Your business is  appreciated.    The staff has been thanked on your behalf. They wish to thank you for your kind words. You are invited  to return at any time you want.    Enclosed are several coupons for use at Café Ciciliano. We would be glad to serve you again!    Sincerely,        Ms. Michelle Cacchio  Co‐Owner    Enc 


Café Ciciliano                

MEMO   

 

To: 

 

 

All Employees 

 

 

From:   

 

Michelle Cacchio 

 

 

Date:   

 

March 24, 2009 

 

 

Subject: 

 

Kitchen Safety Guidelines 

After yesterday’s accident, I would like to take the time to remind you of some of our safety  guidelines while in the kitchen area. Remember, following these particular guidelines can help  prevent further accidents of this sort in the future.      Do not run at any time.      Hold knives carefully, and once done with them put them safely away.      Clean up all spills.    If an area of the floor is slick, avoid it and make sure other employees know.    Do not attempt to carry out too much food at the same time.    Do not try to hold utensils while carrying a lot of food, and vice versa.    Also, the next time an employee disregards safety guidelines in an attempt to impress his  girlfriend, he will be fired. These guidelines apply to all employees, no matter what position  they hold. 


Michelle Cacchio

 

Co-Owner 5432 Nowhere Road,

816-000-0101

Lee’s Summit, MO

http://cicilianocafe.com

64086


Michelle Cacchio

 

Co-Owner

     

5432 Nowhere Road,

816-000-0101

Lee’s Summit, MO

http://cicilianocafe.com

64086

    March 13, 2009        Ms. Alex Bennett  812 NW Chipman Rd  Lee's Summit, MO 64063    Dear Ms. Bennett:    Thank you for being a loyal customer of Café Ciciliano! We realize that you have a choice in restaurants,  and appreciate that you chose us!    Each time you visited Café Ciciliano, your name was put into a drawing. When we drew names, you were  a winner! Congratulations, Alex!    Enclosed you can find a $50 gift card for use at Café Ciciliano. That is enough for several meals for both  you and your party! You can take your family and friends out to dinner, or keep the card yourself and  use it continually until you have used it up yourself! It is really up to you, Alex, what you do with it.    We would like to thank you again for choosing Café Ciciliano! We hope you will continue to kindly give  us your business!    Sincerely,        Michelle Cacchio  Co‐Owner    Enc


Michelle Cacchio

 

Co-Owner

     

5432 Nowhere Road,

816-000-0101

Lee’s Summit, MO

http://cicilianocafe.com

64086

    March 13, 2009        Ms Anna Person  999 NW Kansas City St  Kansas City, MO 64088    Dear Ms Person:    Thank you for being a loyal customer of Café Ciciliano! We realize that you have a choice in restaurants,  and appreciate that you chose us!    Each time you visited Café Ciciliano, your name was put into a drawing. When we drew names, you were  a winner! Congratulations, Anna!    Enclosed you can find a $50 gift card for use at Café Ciciliano. That is enough for several meals for both  you and your party! You can take your family and friends out to dinner, or keep the card yourself and  use it continually until you have used it up yourself! It is really up to you, Anna, what you do with it.    We would like to thank you again for choosing Café Ciciliano! We hope you will continue to kindly give  us your business!    Sincerely,        Michelle Cacchio  Co‐Owner    Enc


Michelle Cacchio

 

Co-Owner

     

5432 Nowhere Road,

816-000-0101

Lee’s Summit, MO

http://cicilianocafe.com

64086

    March 13, 2009        Ms. Becky Hand  8761 Poppy Lane  Lee's Summit, MO 64086    Dear Ms. Hand:    Thank you for being a loyal customer of Café Ciciliano! We realize that you have a choice in restaurants,  and appreciate that you chose us!    Each time you visited Café Ciciliano, your name was put into a drawing. When we drew names, you were  a winner! Congratulations, Becky!    Enclosed you can find a $50 gift card for use at Café Ciciliano. That is enough for several meals for both  you and your party! You can take your family and friends out to dinner, or keep the card yourself and  use it continually until you have used it up yourself! It is really up to you, Becky, what you do with it.    We would like to thank you again for choosing Café Ciciliano! We hope you will continue to kindly give  us your business!    Sincerely,        Michelle Cacchio  Co‐Owner    Enc


Michelle Cacchio

 

Co-Owner

     

5432 Nowhere Road,

816-000-0101

Lee’s Summit, MO

http://cicilianocafe.com

64086

    March 13, 2009        Mr. Bryan Poynter  1347 Nw Rodeo Drive  Beverly Hills, CA 90210    Dear Mr. Poynter:    Thank you for being a loyal customer of Café Ciciliano! We realize that you have a choice in restaurants,  and appreciate that you chose us!    Each time you visited Café Ciciliano, your name was put into a drawing. When we drew names, you were  a winner! Congratulations, Bryan!    Enclosed you can find a $50 gift card for use at Café Ciciliano. That is enough for several meals for both  you and your party! You can take your family and friends out to dinner, or keep the card yourself and  use it continually until you have used it up yourself! It is really up to you, Bryan, what you do with it.    We would like to thank you again for choosing Café Ciciliano! We hope you will continue to kindly give  us your business!    Sincerely,        Michelle Cacchio  Co‐Owner    Enc


Michelle Cacchio

 

Co-Owner

     

5432 Nowhere Road,

816-000-0101

Lee’s Summit, MO

http://cicilianocafe.com

64086

    March 13, 2009        Mr. Iason Gerdes  31 Hummelweg  Kassel, Hessen 34125    Dear Mr. Gerdes:    Thank you for being a loyal customer of Café Ciciliano! We realize that you have a choice in restaurants,  and appreciate that you chose us!    Each time you visited Café Ciciliano, your name was put into a drawing. When we drew names, you were  a winner! Congratulations, Iason!    Enclosed you can find a $50 gift card for use at Café Ciciliano. That is enough for several meals for both  you and your party! You can take your family and friends out to dinner, or keep the card yourself and  use it continually until you have used it up yourself! It is really up to you, Iason, what you do with it.    We would like to thank you again for choosing Café Ciciliano! We hope you will continue to kindly give  us your business!    Sincerely,        Michelle Cacchio  Co‐Owner    Enc


Michelle Cacchio

 

Co-Owner

     

5432 Nowhere Road,

816-000-0101

Lee’s Summit, MO

http://cicilianocafe.com

64086

    March 13, 2009        Dr. Jordan Brennan  1234 Sesame St.  Kansas City, Mo 64521    Dear Dr. Brennan:    Thank you for being a loyal customer of Café Ciciliano! We realize that you have a choice in restaurants,  and appreciate that you chose us!    Each time you visited Café Ciciliano, your name was put into a drawing. When we drew names, you were  a winner! Congratulations, Jordan!    Enclosed you can find a $50 gift card for use at Café Ciciliano. That is enough for several meals for both  you and your party! You can take your family and friends out to dinner, or keep the card yourself and  use it continually until you have used it up yourself! It is really up to you, Jordan, what you do with it.    We would like to thank you again for choosing Café Ciciliano! We hope you will continue to kindly give  us your business!    Sincerely,        Michelle Cacchio  Co‐Owner    Enc


Michelle Cacchio

 

Co-Owner

     

5432 Nowhere Road,

816-000-0101

Lee’s Summit, MO

http://cicilianocafe.com

64086

    March 13, 2009        Ms. Makenzie Green  1313 NW Saul Rd  Lee's Summit, MO 64085    Dear Ms. Green:    Thank you for being a loyal customer of Café Ciciliano! We realize that you have a choice in restaurants,  and appreciate that you chose us!    Each time you visited Café Ciciliano, your name was put into a drawing. When we drew names, you were  a winner! Congratulations, Makenzie!    Enclosed you can find a $50 gift card for use at Café Ciciliano. That is enough for several meals for both  you and your party! You can take your family and friends out to dinner, or keep the card yourself and  use it continually until you have used it up yourself! It is really up to you, Makenzie, what you do with it.    We would like to thank you again for choosing Café Ciciliano! We hope you will continue to kindly give  us your business!    Sincerely,        Michelle Cacchio  Co‐Owner    Enc


Michelle Cacchio

 

Co-Owner

     

5432 Nowhere Road,

816-000-0101

Lee’s Summit, MO

http://cicilianocafe.com

64086

    March 13, 2009        Mr. Michael Giangreco  1234 NW Palm Lane  San Diego, CA 00000    Dear Mr. Giangreco:    Thank you for being a loyal customer of Café Ciciliano! We realize that you have a choice in restaurants,  and appreciate that you chose us!    Each time you visited Café Ciciliano, your name was put into a drawing. When we drew names, you were  a winner! Congratulations, Michael!    Enclosed you can find a $50 gift card for use at Café Ciciliano. That is enough for several meals for both  you and your party! You can take your family and friends out to dinner, or keep the card yourself and  use it continually until you have used it up yourself! It is really up to you, Michael, what you do with it.    We would like to thank you again for choosing Café Ciciliano! We hope you will continue to kindly give  us your business!    Sincerely,        Michelle Cacchio  Co‐Owner    Enc


Michelle Cacchio

 

Co-Owner

     

5432 Nowhere Road,

816-000-0101

Lee’s Summit, MO

http://cicilianocafe.com

64086

    March 13, 2009        Mr. Rashone Mathews  240 S. Main  Street  Lee's Summit, MO 64091    Dear Mr. Mathews:    Thank you for being a loyal customer of Café Ciciliano! We realize that you have a choice in restaurants,  and appreciate that you chose us!    Each time you visited Café Ciciliano, your name was put into a drawing. When we drew names, you were  a winner! Congratulations, Rashone!    Enclosed you can find a $50 gift card for use at Café Ciciliano. That is enough for several meals for both  you and your party! You can take your family and friends out to dinner, or keep the card yourself and  use it continually until you have used it up yourself! It is really up to you, Rashone, what you do with it.    We would like to thank you again for choosing Café Ciciliano! We hope you will continue to kindly give  us your business!    Sincerely,        Michelle Cacchio  Co‐Owner    Enc


Michelle Cacchio

 

Co-Owner

     

5432 Nowhere Road,

816-000-0101

Lee’s Summit, MO

http://cicilianocafe.com

64086

    March 13, 2009        Mr. Scott LaCombe  812 NW Chipman Rd  Lee's Summit, MO 64063    Dear Mr. LaCombe:    Thank you for being a loyal customer of Café Ciciliano! We realize that you have a choice in restaurants,  and appreciate that you chose us!    Each time you visited Café Ciciliano, your name was put into a drawing. When we drew names, you were  a winner! Congratulations, Scott!    Enclosed you can find a $50 gift card for use at Café Ciciliano. That is enough for several meals for both  you and your party! You can take your family and friends out to dinner, or keep the card yourself and  use it continually until you have used it up yourself! It is really up to you, Scott, what you do with it.    We would like to thank you again for choosing Café Ciciliano! We hope you will continue to kindly give  us your business!    Sincerely,        Michelle Cacchio  Co‐Owner    Enc  


Beverages

Michelle Cacchio Michael Giangreco

Iced Tea ................................................... $1.49 Ask what teas we are serving today.

Coffee ...................................................... $1.99 Ask what coffees we are serving today.

Soda......................................................... $1.79 We carry all Pepsi products.

Lemonade................................................ $1.79

Desserts

Cheesecake .............................................. $2.49 Available with strawberries, raspberries, or blueberries.

Cannoli .................................................... $2.99 Chocolate chips available on request.

Gelato ...................................................... $1.99 Tiramisu .................................................. $2.49

The most delectable Italian meals in the city!

5432 Nowhere Road Lee’s Summit, MO 64086 816-000-0101 http://cicilianocafe.com


i c i l C ian Restaurant e fa Report

o

C

Michelle Cacchio

Chef Fired After Failing to Keep Standards of Cleanliness

A

n increase in reported cases of illness after eating at Cafe Ciciliano has led to a new chef being hired to keep the restaurant as clean as possible. The problem, according to inspectors called in to examine the restaurant, was not the food quality but mistakes in the preparation of the food. It began several weeks ago, beginning at first with several customers who had bought the lasagna. After the reports, the stock of ingredients used to make that lasagna, but instead of stopping sickness other customers became sick after eating as well. Alarmed, the Cafe Ciciliano owners closed the restaurant until inspectors could Continued on page 2

The first reported cases of illness came from customers who had eaten lasagna. 1


Chef Fired, continued from Page 1 identify the cause of the illness. “This is a serious issue,” said co-owner Michelle Cacchio, “and I want to assure all customers that we have done everything in our power to fix our shortcomings and keep our restaurant as safe as possible.” “It’s amazing how a few safety precautions can reduce the cases of food illness,” said

New! • This period we begin selling gelato for dessert! Available flavors change each day. Come in and see what we have to offer! • On Tuesdays we now offer half-price meals from 2PM-5PM. • Smaller size portions are now available for those who wish to avoid overeating.

the chief inspector. “It turns out the executive chef simply wasn’t following those guidelines. Not washing up properly after using a pan or a spoon leads to this sort of thing.” Chef Bob was promptly fired after the inspectors discovered his negligence. Cafe Ciciliano then had to take time to hire a new chef. Eventually Chef Lou, a well-known chef of high reputation, was willing to take the job.

Raising Money for Schools On March 11, Cafe Ciciliano will be holding an event for elementary school students to raise money for technology. Schools will receive fifty percent of sales on that day. Please support our schools by coming in on March 11 and donating to the schools’ technology funds. „

• By popular demand, we have begun providing free refills for all beverages instead of just soda. • Due to the misuse of the service, we no longer give out free desserts on customers’ birthdays. „

2

Cacchio explained, “Chef Lou is known for being extremely careful with his food. There should be no cause for concern on the part of our customers.” Chef Lou is confident that he can restore faith in the standards of Cafe Ciciliano. “Hygiene is the top priority in food preparation,” he said. “If your food is contaminated, nothing else matters.” „

Welcome, Chef Lou!

W

e at Cafe Ciciliano would like tto welcome lik l our new executive chef to team! Chef Lou is a the tea ttalented, l t hygienic chef who will prepare your food just as you wish. Chef Lou has enjoyed working with food since high school, when he got a job as a waiter at a local restaurant. He realized he wanted to be able to cook food himself, and so began studying the culinary arts. He enrolled in Le Cordon Bleu Culinary Arts Program at the California Culinary Academy. The kitchen will be in good hands under the management of Chef Lou. Be sure to let us know how your food tastes with our new chef! „


Michelle Cacchio

GRAND OPENING!

i C e fa cilia

Opening Day Special! One day only! 30% off for parties of 6 or more! Take your whole family out!

5432 Nowhere Road, Lee’s Summit MO 816-000-0101 http://cicilianocafe.com

no

Cafe Ciciliano has the most delectable meals imaginable! See why thousands come and enjoy Italian food here!

C

of


Café Ciciliano  Employment Application  If you wish to have a job with Café Ciciliano, please fill out this application. You should fill out all  fields, or we will likely discard your application. Please also include a resume.   Last Name: 

  

 

 

First Name: 

 

Middle Initial:   

Address: 

Phone (all, please label): 

 

 

 

 

 

Age: 

Gender:  

Select

Position Applying for:  Level of Education:   

  City, State, Zip: 

 

 

 

  Would you like to work full time or part time?  Full Time: 

Part Time:  

  What skills and experience do you have that indicates you would be a good employee at Café Cicilano?            Read the following, print out this form, and sign.  I verify that the information on this form is accurate. I understand that if I am hired and this information  is later shown to be inaccurate, I can be fired immediately. I acknowledge that any misleading  information is considered inaccurate.  Signature: 

 

 

 

 

Date: 


MICHELLE CACCHIO 000 N CONFIDENTIAL DRIVE LEES SUMMIT MO 64086

MR JOSH HINDMAN EL SERPIENTE 1403 PUEBLO ROAD LEES SUMMIT MO 64086 


March 6, 2009

Mr. Josh Hindman El Serpiente 1403 Pueblo Road Lee’s Summit, MO 64086 Dear Mr. Hindman: In this time, it is common for customers to complain about imperfect service. Therefore, I would like to take an opportunity to praise El Serpiente for outstanding service during my visit two days ago. As soon as I entered the restaurant, a waiter came and seated me. I did not have to wait at all. The waiter asked if I wanted anything to drink. I only wanted a water with lemon. My water came in record time! It was as if the water was already sitting out and waiting to be taken to me after I asked for it. Then after I received my water, I was asked if I was ready to order. I ordered a chicken fajita. It was delicious. As soon as I finished, my plate was taken away. I almost believe your waiter was watching and waiting for me to finish so he could take my plate as soon as possible. Very quick service! I do not normally particularly enjoy Mexican restaurants. However, yours managed to have high quality in both food and service. I have already told several of my friends about my time spent at El Serpiente. Thank you very much! I have one question. Did anyone report finding an iPod? It is a green iPod Mini. It should have my name on it. I brought it with me to El Serpiente, and I have not been able to find it. I think it might be at your restaurant. I know I had it there. If you find it, please return it to me at the address listed below. Do not keep it and claim it belongs to your younger cousin. I had that problem last month at Master Wok. Sincerely,

Michelle Cacchio 000 N Confidential Drive Lee’s Summit, MO 64086


Sample Cafe Ciciliano