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SPECIAL REPORT 2015

THE REGION’S BUSINESS MAGAZINE

Innovation Workplace

PHOTO:CHRIS MOONEY

in the

Society for Human Resource Management – Greater Tucson


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HR for the 21st Century SHRM-GT Provides Training & Networking Support By Christy Krueger The field of human resources has evolved significantly since the days when the primary role was hiring and overseeing payroll and benefits. Today, HR professionals focus on talent management, company culture, organizational development and training to build highly engaged teams. The Society for Human Resource Management is a national organization with 485 chapters that support those in human resources through training and networking programs. SHRM of Greater Tucson is one of the country’s strongest – with 420 members and several merit awards from the national association. Because of high member participation, SHRM-GT is able to maintain almost a dozen active committees, present a top-notch awards ceremony every fall and bring in national speakers. SHRM-GT holds monthly workshops that attract more than 100 attendees. “We strive to have continuous education. These workshops provide information, processes and best practices with takeaways that allow members to apply what they learn in their workplace. It helps attendance stay high,” said Jeanie G. Merideth, SHRM-GT executive director. Its mission is to provide HR-related information, education, expertise and influence. “Having the number of committees with their high level of activity and program development is unique compared to many other SHRM chapters,” said Ann Berkman, past president of SHRM-GT. Merideth owns Merideth Associates Management and has worked with professional and trade associations since 1986. She said SHRM-GT stands out www.BizTucson.com

because of its level of volunteerism. “They’re very hands-on,” she said. “It has to do with their sheer numbers. Even having a management company working with them is unique, and they win chapter awards regularly.” SHRM-GT’s professional certification committee puts together study groups to prepare members for rigorous certification testing. In the past, SHRM members received designations through a national institute that granted three levels of certification – PHR (professional of human resources), SPHR (se-

2015 Events The Society for Human Resource Management of Greater Tucson presents events throughout the year including: Monthly Workshops/Lunch Second Tuesday of every month except April, September and November DoubleTree by Hilton Hotel Tucson – Reid Park 11 a.m. to 1 p.m. Jan. 13 Workshop DV is Costing Employers Money DoubleTree by Hilton Hotel Tucson – Reid Park 11:45 a.m. to 1 p.m. Annual Employment Law Update April National Speaker September Celebrating Innovation in the Workplace November

nior professional of human resources) and GPHR (global professional of human resources). Starting this year, SHRM will have its own independent certification arm, granting two designation levels – SHRM-CP (certified professional) and SHRM-SCP (senior certified professional). “Tests are rigorous and draw on realworld HR experience,” said Garrett Kowalewski, SHRM-GT’s 2014 president. Typical success rates nationwide for first-time test takers, he said, are around 50 percent. “Our study groups have about a 90 percent success rate.” One of the largest programs of the year is the Celebrating Innovation in the Workplace awards ceremony in November. The 2014 event took place at the DoubleTree by Hilton Hotel Tucson – Reid Park, where attendees packed the ballroom to hear keynote speaker Daisy M. Jenkins and to honor the winners in four categories. Award categories represent some of the vital roles played by HR departments in the 21st century, Kowalewski said. “Today, we still do payroll and benefits – but we also drive talent management and are involved in legal and regulatory compliance and make strategic contributions. Diversity and inclusion is an HR business function that creates a stronger team and environment. Process improvement and technology are fundamental to productivity.” Every quarter the legislative committee sends members a newsletter reporting on current issues important to the industry, such as legislation changes, pending and resolved federal and state cases, and upcoming issues. The dicontinued on page 106 >>> Winter 2015 > > > BizTucson 105


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What we do is important. This organization is well managed and very influential on a global scale. We build and improve entire workforces and leadership teams.

– Garrett Kowalewski, 2014 President

Society for Human Resource Management of Greater Tucson

continued from page 105 versity and inclusion chair and volunteers keep members informed about topics such as hidden or unconscious bias. The membership committee recruits new members and presents an orientation meeting the first Tuesday of every month with presentations by both membership and chapter engagement representatives. They are introduced to SHRMGT and its range of committees. In 2011 and 2013 SHRM-GT was awarded Membership Star status by the national association. The 2013 commendation read, “Although our economy continues to be challenging, your chapter was able to overcome these challenges and positively advance SHRM membership in 2013. Many chapters experienced declining membership during the year, so your state’s ability to maintain or realize growth is to be highly commended.” One of SHRM-GT’s newest committees is community relations. “They work with the media, go to job fairs and try to get the association name out into the community,” Merideth said. “We’re striving to be a resource for companies that need to develop their HR practice.” In the spring the chapter holds an employment law update where attorneys speak about new laws that may affect members in their HR positions, such as the latest on medical marijuana. And every fall it hosts a national speaker presentation for the business community. “We get heavy hitters from the international speakers circuit. These are not just HR, but business topics, and the public can come,” Kowalewski said. He emphasized the importance of SHRM’s function both locally and nationwide. “What we do is important. This organization is well managed and very influential on a global scale. We build and improve entire workforces and leadership teams.”

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Celebrating Innovation in the Workplace Community Impact Awards

Criteria: The winning company demonstrates a commitment to community volunteerism through human resource programs, makes a significant impact on programs that support workforce needs and acts as a role model within the community to create positive change through human resource efforts. 1. Golden Goose

Thrift Shop Small Company

Thanks to the help of hundreds of volunteers, Golden Goose Thrift Shop donated 100 percent of its profits over the past 11 years to local programs benefiting children, seniors and families in need. The nonprofit organization has developed a highly effective system for recruiting, training and retaining its volunteer workers, including regular orientations and cross-training efforts. This brings purpose to the lives of many seniors, valuable job skills to teens and young adults, and teaches the meaning of community service to all involved. Golden Goose store manager Stephanie Urdiales said, “Our staff is mostly volunteers, so we’re sharing this with about 500 people.”

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2. Arizona’s Generation & Transmission Cooperatives Medium Company

Arizona’s G&T Cooperatives provides power generated by its 605-megawatt plant to six member cooperatives across the Southwest, totaling 155,000 electric meters. For the past four years, employees have assisted in teaching and organizing the Launch into Life program, a financial management and workforce development educational opportunity for high school students. Participants regularly score exceptionally high gains in their pre-to-post program evaluations in knowledge and life skills, demonstrating the great impact of Arizona’s G&T Cooperatives’ efforts. Company representative Emery Silvester said, “This award is recognition of four years of hard work that truly brought the community together to help support youth.”

Diversity and Inclusion Awards

3. Pima Community

College Desert Vista Campus Large Company

One of the primary goals of PCC Desert Vista is to make connections with the local business community to identify workforce needs, then build educational programs that fill these needs. Career training is offered in locally in-demand areas such as aviation technology, culinary arts and behavioral health. One of the methods PCC uses to form relationships with local employers is inviting them to serve on advisory committees. In addition, PCC Desert Vista offers grants to low-income adults who train in healthcare positions, creating a win-win solution for students and local businesses. Kathleen Marks, program manager, academic services, and Brian Stewart, academic dean, accepted the award. “A number of people worked on this program for three years,” Marks said. “It’s an award for them. It was grass-roots,” Stewart added. Other Finalists • Abrams Airborne Manufacturing • Cadden Community Management • YMCA of Southern Arizona

Criteria: Honorees have a track record of strengthening community relationships, adding measurable value to the company and benefiting the employees’ quality of life and work life through an environment of diversity and inclusion. 4. The Offshore Group Small/Medium Company

Headquartered in Tucson, The Offshore Group is a leading provider of Mexico outsourcing solutions, helping manufacturers establish low-cost, low-risk operations. The company’s HR manager, Kate Goldman, has introduced new ways of thinking to the workplace, thus creating a more diverse and inclusive company culture. Examples include hiring more female workers, creating a lactation room for new mothers and changing the names of holidays celebrated at the company to encompass more faiths and backgrounds. These changes have made employees feel more valued and appreciated. Carla Quevedo, HR generalist, and Pedro Valenzuela, director of import/ export operations accepted the award on behalf of Goldman. “We’re proud of Kate,” Quevedo said. “We are honored,” Valenzuela said.

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BizAWARDS Headquartered in Tucson since 1996, Mister Car Wash is the largest car wash chain in the nation, with nearly 5,000 employees in 14 states. It supports numerous Tucson organizations by providing individuals in sometimes overlooked populations with opportunities for employment. Many who are disabled, those in refugee programs, youth and veterans are finding rewarding careers with Mister Car Wash. And, in turn, they’re inspiring more team-building within the company. John Torre is manager of talent acquisition. He said, “I’m super proud of the work we do, especially in the diversity category.”

cists throughout the nation. A majority of its staff members work in the Tucson office. ABR recently implemented a continual-process-improvement philosophy that led to better communication between departments, increased productivity and employee involvement. Specifically, the IT department went from zero software development projects in 2013 to 11 completed in the first six months of 2014. ABR achieved a savings of $400,000, and employees feel more energized, productive and engaged. Karyn Howard, director of HR and administration, said, “The entire staff deserves this award. It’s a huge honor. It was a huge team effort. We can’t do it on our own.”

• Linda Lohse Managing Director Tucson Foundations

Other Finalists

7. Arizona Canning

• Lea Marquez-Peterson President/CEO Tucson Hispanic Chamber of Commerce

• Community Food Bank of Southern Arizona

5. Mister Car Wash

Judges for 2014 SHRM-GT Awards These 12 business leaders served as judges for the 2014 Celebrating Innovation in the Workplace Awards presented by the Society for Human Resource Management of Greater Tucson: • Gary M. Bridget Human Resources Director Town of Oro Valley • Lola Kakes Founder, EffortlessHR • Cathy Kloos Human Resources Director Safeway of Arizona • John P. Lewis CEO Commerce Bank of Arizona

• Barbara McClure Executive Director IMPACT of Southern Arizona • Gail Painter-Weidman Global Diversity & Employee Rights, The Boeing Company • Dave Perry President/CEO Greater Oro Valley Chamber of Commerce • Robert D. Ramirez President/CEO, Vantage West Credit Union • Hailey Thoman Executive Director Linkages

• Cadden Community Management

• JW Marriott Starr Pass Tucson Resort & Spa

Technology/Process Improvement Awards

Criteria: Winning companies have implemented a system that enhances employee processes, improves employee participation in a program, realizes cost savings and has resulted in measurable change. 6. American Board

• Kay Williams Educator University of Phoenix

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of Radiology Small Company

This 80-year-old, physician-led nonprofit organization certifies diagnostic radiologists, radiation oncologists and medical physiWinter 2015

Company Medium Company

As the U.S. affiliate of Mexico-based Conservas La Costeña, Arizona Canning Company is the secondlargest supplier of canned beans in the U.S. Its stateof-the-art Tucson facility manufactures canned foods. ACC managers felt the company’s HR processes had become outdated and were no longer efficient. With the goal to improve the integrity and accessibility of employees’ benefits and payroll information, three areas were upgraded – online benefits enrollment, the human resources information system and online personal time off requests. The changes led to higher accuracy, increased productivity and more convenience for employees.

Arizona Canning’s HR manager Elaine Jackson said, “I’m very proud of our work and happy to share with our team.” 8. University of Arizona

Facilities Management Large Company

After performing a review of its workforce, UAFM determined that in 10 years, 60 percent of its employees would be retirement eligible. Coupled with a shrinking local labor workforce in the trades, department heads realized an immediate change was imperative. To address the looming skills gap, UAFM established a registered apprenticeship program. Once implemented, along with a succession plan, the department attained a significant reduction in the cost of filling vacant positions. Active employees became more engaged in their work through mentoring. And more Tucsonans are being given opportunities for training, education and employment without leaving town. These new workers will continue the UA tradition of quality work and dedication, benefiting the entire community. Jenna Elmer, UAFM assistant director of HR, said, “This took a lot of hard work and involvement from lots of people in facilities management.” Other Finalists • The Offshore Group • University of Arizona Campaign for Common Sense • Xeridiem

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Leadership Individual Awards

Criteria: Individuals in this category must demonstrate the ability to lead through challenges, adapt to change and inspire a workplace culture of accountability and engagement. 9. Sharon Lurtsema

CorporateCARE Solutions

Small Company

Three years after forming CorporateCARE Solutions, Sharon Lurtsema launched her agency nationally. CorporateCARE Solutions partners with employers to offer child and adult backup care for employees’ families using a nationwide network of caregivers. For Lurtsema, the implementation of technology has been essential, allowing for almost immediate response times to client requests, the ability to offer 24/7 availability and for building an extensive network of providers. Employees who receive the benefit of Lurtsema’s services through their employer have peace of mind that capable caregivers are at home with their loved ones. As a result, workers become less distracted, increase their productivity and often feel more valued. “I’m in a little bit of shock,” Lurtsema said. “We just launched this year. It’s so exciting.” 10. Ryan George Simpleview

Medium Company

As founder and CEO, Ryan George developed innovative cloud-based management systems for destination marketing professionals who promote cities and regions to travelers and meeting planners. The importance of these systems is their ability to be accessed and www.BizTucson.com

upgraded from anywhere at any time. George’s passion for technology keeps him involved in the development of all Simpleview products and services. He fosters leadership among his directors and encourages open communication between staff members. He said, “We get a lot of awards, but the ones most special are those that apply to people. This one means a lot to me.” 11. John Torre

Mister Car Wash

Large Company

John Torre stands out as a leader in numerous ways, but he is most passionate about helping others and connecting with the community. He forms partnerships with local organizations, such as Goodwill, Beacon Group and Our Place Clubhouse, providing job opportunities to those they serve – populations that he feels are often underutilized in the workplace. Torre has been a strong representative of the company and has increased its visibility in the region. He’s also a believer in leading with integrity and inspiring others to do the same. Upon receiving his second 2014 Celebrating Innovation in the Workplace Award, Torre said, “I’m fortunate to work for a great company surrounded by people who work hard.” Other Finalists • Fanni Acosta Town of Marana • Karyn Howard American Board of Radiology • Suzanne Machain Town of Marana • Jennifer Martin JW Marriott Starr Pass Tucson Resort & Spa

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Board of Directors/Society for Human Resource Management of Greater Tucson

Ann P. Berkman* Assistant Human Resources Director, Town of Marana Berkman’s responsibilities with the Town of Marana include development and administration of town-wide programs and systems that support leadership and talent development, performance management and organizational development. She also oversees benefits, leave management and onboarding. Her positions with SHRM-GT are past president and membership chair.

Keli Brinke Founder, Career Transitions This 2-year-old company provides support for professionals seeking a career transition. Brinke guides her clients through their job search, helping them find their focus and teaching them how to market and brand themselves. She is the SHRM-GT chapter engagement committee co-chair and volunteers with Tucson Metro Chamber as an ambassador and a member of the new business growth committee. Brinke helped launch “This is Tucson,” a local movement promoting Tucson with the goal of recruiting and retaining top talent for the area.

Ila Cipriani** Executive Administrative Director, Goodwill Industries of Southern Arizona Cipriani directs the human resources, safety and administrative functions for more than 500 employees as they carry out the mission of providing services, training and jobs for individuals in the community who have barriers to employment. She is currently chair of SHRM-GT’s professional development committee while also serving as an advisory board member for Pathfinder Strategies.

Chris Dominiak* Benefits Analyst, University of Arizona Dominiak is a liaison between the benefits unit and University Information Technology Services of the University of Arizona. Using PeopleSoft HRIS, he monitors benefit transactions, researches and resolves issues and ensures accurate benefit deductions for the university’s 12,000 benefits-eligible employees. His responsibilities with SHRM-GT include secretary/treasurer and co-chair of the programs committee. Dominiak is a member of Eller College Associates, which is an alumni volunteer program at UA.

Trish Kordas VP of Human Resources & Development, Tucson Federal Credit Union Kordas drives the development and execution of the HR&D strategic plan to support business strategies in the company, including policies, procedures, systems and initiatives. Kordas is SHRMGT president for 2015. In addition, she works with community organizations such as Southern Arizona AIDS Foundation and domestic violence awareness and cancer research charities.

Garrett Kowalewski CEO, Staff Matters Kowalewski is responsible for the overall direction of Staff Matters, including staff management, customer service, operations and human resources. He is also an individual contributor in a sales and account management capacity for the company’s technical and professional services division. Kowalewski served as SHRM-GT’s president in 2014. Other local organizations he’s active with include Southern Arizona Leadership Council and Arizona Technology Council’s Ambassador’s Committee, Southern Arizona. *Certified Professional of Human Resources

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Board of Directors/Society for Human Resource Management of Greater Tucson

Bonnie Mattes** Human Resources Adviser, American Red Cross Mattes performs as adviser and consultant for the American Red Cross West division, supporting 300 employees in both the blood collection and call center groups, and she assists with various task forces across the country. She serves as chair of the SHRM-GT legislative committee.

Jeanie G. Merideth Executive Director, Society for Human Resource Management Merideth is owner of Merideth Association Management, which handles the everyday functions of professional and trade associations, including serving as executive director of SHRM-GT.

Linda Pitney Human Resources Generalist, CARF International Pitney supports CARF’s goals by performing HR activities that contribute to organizational effectiveness and are in compliance with company policies and other applicable regulations. Pitney is chair of SHRM-GT’s workforce readiness committee, which offers high school students workshops and projects related to job search and career skills. She volunteers as events coordinator of CARF’s wellness committee. In 2013 and 2014 the Wellness Council of Arizona recognized her as a Champion of Worksite Wellness. *Certified Professional of Human Resources

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Board of Directors/Society for Human Resource Management of Greater Tucson

Lori Prince ** Director of Human Resources, Focus HR Prince oversees the full HR function for Focus HR and fulfills the human resource needs of its 250-plus clients on a consulting basis. She was co-chair of the 2014 SHRM-GT Celebrating Innovation in the Workforce awards committee. In addition, Prince is an instructor at the Arizona State University Lodestar Center School of Nonprofit Management for The Art of HR Management program.

Janet Rico Uhrig ** Director of Talent Acquisition, Recruitment & Retention – Human Resources Tucson Unified School District Uhrig coordinates the district’s efforts in the recruitment of qualified diverse individuals to fill vacancies across the academic and business-related functions, recently implementing a new applicant tracking system. Her roles with SHRM-GT include 2012–2014 diversity and inclusion committee chair and 2014 VP. She is the SHRM-GT president-elect for 2016. She volunteers with Girl Scouts of Southern Arizona and for the Superior Court training/education program. Gladys Walker ** Human Resources Manager, Lasertel Walker is responsible for overseeing multiple HR functions, including compensation and benefits, recruitment, training and employee relations programs. She supervises the implementation of processes and policies in compliance with corporate strategies to ensure that financial and strategic goals are attained. Walker served as co-chair of the 2014 SHRM-GT Celebrating Innovation in the Workplace committee. During the previous year she was a finalist for an award. *Certified Professional of Human Resources

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Daisy Jenkins Makes Listeners Happy By Christy Krueger Daisy M. Jenkins took the stage by dancing to Pharrell Williams’ “Happy” – her self-proclaimed theme song. Jenkins was the keynote speaker at the Celebrating Innovation in the Workplace awards event presented Nov. 13 by the Society for Human Resources Management of Greater Tucson. Her attention-getting introduction was followed by an entertaining, interactive presentation about innovation and collaboration in the workplace. She emphasized HR’s role in leading employees toward company goals by recognizing the innovators, encouraging collaboration within the workforce and making employees feel valued. “HR can no longer use yesterday’s lenses to select top talent. Today’s best and brightest talent also come with tattoos, piercings and dreadlocks,” she said. “If we’re not careful in our selection paradigm, HR becomes an impediment to bringing in top talent that can lead to a company’s competitive advantage.” Jenkins spent 28 years with Raytheon Company and Hughes Aircraft Company, holding various positions, including VP of human resources at Raytheon Missile Systems in Tucson. She was the first director of global diversity at the company’s Massachusetts headquarters. Jenkins then became executive VP and human resources officer for Carondelet Health Network. She is now president of Daisy Jenkins & Associates, which specializes in human resources consulting and development coaching. “To keep people, you must make them feel valued and recognize how their contributions align with the company’s goals. HR must be involved,” Jenkins said. Biz 118 BizTucson

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Special section workplace innovation 2015