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SEPTEMBER 27TH, 2016

LOVE MACHINE PAC


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IF YOU WERE A SUPERHERO, WHAT WOULD YOUR NAME BE AND WHAT POWERS WOULD YOU POSSESS? ICEBREAKER


Here to Help


We are AppleCare. We keep our customers connected to the world’s most brilliant products. We answer questions. We share knowledge. We aim to go above and beyond. Every time, for every customer. Because we don’t just solve problems. We restore their confidence in something they love.

We’re proud that AppleCare makes a difference. But we will not rest on our achievements. Because people expect a lot form us. And we pride ourselves on giving them more. We want every customer to feel understood. To feel empowered. To be inspired. We are thousands strong. Trusted. Knowledgeable. Unique. Together, we’ve changed the way people think about customer support. And we’re just getting started. We are AppleCare. We are here to help.


Apple Chart

E L E M E N T S F O R A P P L E C U LT U R E

- WHO WE ARE - PERSONALIZATION - ONE APPLE

OUR PURPOSE OUR CULTURE


WE WILL NOT REST ON OUR ACHIEVEMENTS

#CREDO


TM and Š 2016 Apple Inc. All rights reserved.


iLog: SINGLE PANEL VIEW


1

1. SYMPTOMS REPLACES CASE TITLE. 2. CLASSIFY CASES EARLIER.

2 3 4

3. NOTES ALL IN ONE PLACE. 4. TRIGGER QUESTIONS APPEAR AT SAME TIME. 5. RESOLUTION HAS NOT CHANGED.

5


WHY IS LOGGING IMPORTANT?


TM and Š 2016 Apple Inc. All rights reserved.


iTunes Store Support ISRAEL & SOUTH AFRICA


CUSTOMER CALLS S. AFRICA AC

SOUTH AFRICA LIVE 5/25

PRESS 5: OTHER

OTHER VQ

CEMEA T1 IOS

EMEIA ENGLISH T1 ITUNES STORE


ISRAEL

CUSTOMER CALLS ISRAEL AC

LIVE 6/22 ITS VQ EMEAIA ENGLISH T1 ITS


TM and Š 2016 Apple Inc. All rights reserved.


iOS: ERASE VS. RESTORE


ERASE ALL CONTENT AND SETTINGS


ITUNES RESTORE & SETUP AS NEW


APPLE ID: HOW DOES IT IMPACT OUR CUSTOMERS?


TM and Š 2016 Apple Inc. All rights reserved.


LOVE MACHINE PAC

LUIS’S SPOT $

LUIS MARES


LOVE MACHINE PAC

MIKE’S CORNER

TEAM METRICS

10

100

MIGUEL AMOR


TM and Š 2016 Apple Inc. All rights reserved.

Pacupdate 9:27:16  
Pacupdate 9:27:16  
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