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2013 ANNUAL REPORT Communities Matter at Your Public Library


From the Desk of the Library Director… Dear Library Patrons, Supporters and Friends of the Library: Twenty thirteen was a year of monumental achievement in the life of your public library. Increased funding was provided by the Alabama Public Library Service that allowed the library to acquire and replace outdated computers, laptops, printers, cameras and other technology needs that enables the library to continue to move forward in reaching its goal of a 21st Century Library. Twenty thirteen saw a lot of firsts for the library; capital campaign, enhanced voices, bigger goals, more yeses and fewer wait-and-sees. This unity of effort has led to a great morale boost among the members of the staff; a greater desire to learn a different approach and a willingness to work and think outside of the box. You have pushed us to forget about what we have done and dream more about what we can do and how we can deliver more services in varying ways to our community. You said, yes, we will keep some books but we should also embrace more technology and more ways to deliver that technology to the over 90,000 households in Montgomery County representing over 229,000 citizens. Your support is indeed a great equalizer in meeting the needs of the over 20% of persons living below poverty level in Montgomery county and the 85% of citizens who possess a high school diploma and may be pursuing a trade or college certificate/degree. That support has also enabled us to provide access to opportunities for the nearly 31% of the populace who possess a college degree so that they may continue to feed their minds through recreational reading material, job enhancement material, preparation to acquire new job skills and the continuance of life-long learning opportunities. The public library serves as the “People’s University”; no walls, no mortar, just you, your mind and access to information. The enclosed data represents how the staff approaches our new goals, how you, the users, utilize that information. For every dollar that the city, county, state and federal government invest in the public library it reaps a tripled benefit to our citizens. You will find data that supports the value of the public library to this community. Public libraries are about the business of providing access to new and old ideas, hard data, fun times, sharing what, when and how about the communities where we live and encouraging citizens to get to know one another through community programming. The cost to you for access to the Montgomery City-County Public Library is FREE! I, as the Library Director, salute Mayor Todd Strange, the Montgomery City Council, Chairman Elton Dean, the Montgomery County Commission, Library Board President Thomas McPherson, the Montgomery City-County Public Library Board of Trustees, Library Foundation President Judge Vanzetta McPherson, Montgomery City-County Public Library Foundation, and the Friends of the Montgomery City-County Public Library for the leadership shown in twenty thirteen; for their support and push for a 21st Century Library in Montgomery County. At no other time in my administration have I witnessed such a unified effort of bodies in support of the Montgomery City-County Public Library. For this support and push, our library staff will forever be grateful. And above all of the support from these bodies, our community and local businesses also gave their support to every effort we embraced in 2013, thank you, community and local businesses, for embracing our dream and vision. Grow with us, as we continue to work towards reaching higher levels, creating new spaces, providing broad access opportunities, sowing seeds of a progressive community and making Montgomery a place where we are all proud to call HOME. Kind regards,

Jaunita McClain Owes Library Director May 2014

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From the Desk of the Library Board President… Dear Patrons and Supporters: True to its calling, the Montgomery City-County Public Library has again provided a wide variety of services to its patrons to advance their literacy, enhance their knowledge, facilitate their skills in research and analysis, and help them become more technologically savvy. Our success is due to support from the city and county governments, good customer service from our staff, and increased usage by the public we serve. During this past year, our circulation totaled 390,571 (that figure does not include electronic access). As we acknowledge the heightened focus on e-communication, I am especially proud of the expanded computer classes, the availability of e-readers, and the endless array of services on the library’s website (including many online courses for students) that permit you to connect with us without ever leaving home. The Morgan Library became host this year to the Osher Lifelong Learning Institute [OLLI]. The program offers courses for mature adults such as history, literature, and the arts, and field trips to museums, gardens and factories. It is an exciting way to commune with others who understand that it’s never too late for personal growth and development. Not to be outdone, children and students remain a focus at all our branches as well. We continue to offer storytime, arts and crafts activities, homework and research assistance, and circulation of music, DVDs, and other audio materials. As you know, for the past two years, we have been planning to relocate the Morgan Library to One Dexter Plaza as a functional half of Questplex, a partnership with the Children’s Museum of Alabama. With the abandonment of Questplex, we have revised our plans, but we are still committed to delivering a relevant, futuristic, state-of-the-art facility with world wide access. Of course, funding continues to be a challenge to the Board of Trustees as we seek to maximize expenditure of taxpayer dollars. Please urge your city, county and state representatives to ensure adequate funding for the library and to support its requests for non-governmental funding. We are grateful for your past support and your contributions to our ongoing fund raising campaign. We ask for your continued support as we forge ahead. I trust that this report assures you that your library is providing quality information/learning services to the community. Thank you for being a library patron and supporter. Please visit one of our 11 branches soon and let us know how we’re doing and how we can improve our services to meet your needs. Remember: Lives change at your public library! Sincerely,

Thomas McPherson, Jr., President MCCPL Board of Trustees

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We Have Books‌ But We Also Have Much, Much More!

Todd Strange Mayor City of Montgomery

Elton Dean Chairman Montgomery County Commission

During 2012-2013, nearly 1,000,000 times patrons walked through the doors of the eleven library locations of the Montgomery City-County Public Library System. Some came for books, the traditional mission of libraries. Others, however, came for educational programs, to access computers, to conduct genealogy researches, or get homework help. Students from grades kindergarten through 12th grade received homework assistance from live volunteers in reading, math, English, spelling, Social Studies, and online assistance in a variety of subjects. Children listened to stories over the phone via the library’s Dial-a-Story or while in the library for story hour. Newcomers to the area learned more about the community, the city and the county. Avid readers discussed literature with their book clubs. Some used camera-equipped computers to Skype family and friends. Some just stopped and read magazines and newspapers. Still others came to attend meetings and workshops.

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Public Libraries Enrich the Culture of a Community... When patrons of all ages and backgrounds visit the Montgomery City-County Public Libraries, they find free access to books and online resources, along with expert guidance from professional librarians. Libraries serve as gathering places for the community, open doors to early and lifelong learning, while supporting entrepreneurship. Here, anyone can stop in, find a new idea, enjoy lighthearted entertainment, travel through history, build a connection with the community, better understand the world around them or search for job opportunities.

Legal Forms Library When you need Legal Forms, The Alabama Legal Forms Library is what you need. Forms can be obtained in several ways. You can search by keyword in the search box, browse by Sample Searches or browse Categories by alphabet. An array of subjects are covered from Adoption to Workers Compensation; and from Affidavits to Wills. When you locate the form you need, click that title to display details about the form and to access the download link.

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Alabama and Local Databases Encyclopedia of Alabama (EOA) is a free, online resource on Alabama history, culture, geography, and natural environment. This site offers articles on Alabama’s famous people, historic events, sports, art, literature, industry, government, plant and animal life, agriculture, recreation, and so much more. For an introduction to EOA’s content, please read historian Wayne Flynt’s essay on Alabama. Visit Encyclopedia of Alabama’s new Federal Road page, which is part of the Federal Road Initiative, a program of the Alabama Cooperative Extension System to highlight sites of historical and cultural interest on or near the path of the Old Federal Road. The road, which stretched from Milledgeville, Georgia, to coastal Alabama, contributed to the development and growth of communities in Alabama and runs through Montgomery County. Visit Encyclopedia of Alabama’s new Becoming Alabama feature, which arranges its content by three periods of national upheaval—The Creek War of 1813-14, The Civil War and Emancipation, and The Civil Rights Movement. Anniversaries connected to them will converge between 2011 and 2015 and this section helps to tell the story of events that unfolded 200, 150, and 50 years ago. Proof of Montgomery’s distinction as the Most Historic City in America and the “Best Historic City” in America.

www.mccpl.lib.al.us TumbleBooks Library TumbleBooks Library in English, French and Spanish and for iPads and Mobile Devices TumbleBooks are animated books with illustrations that speak, to teach young children the joys of reading in a format they’ll love. TumbleBooks son libros animados, con ilustraciones que hablan, para enseñar a los niños más pequeños los placeres de la lectura en un formato que les encantará. BiblioEnfants est une collection en ligne de livres d’images animés et parlants qui apprendront aux jeunes enfants les joies de la lecture dans un format qu’ils aimeront. You’ll find Story Books, Math Stories, Chapter Books, Videos, Graphic Novels, Puzzles & Games, Language Learning, Nonfiction Books, Playlists and Featured programs. 7


Information Comes in Many Formats... In addition to books, media and other reference material, Montgomery City-County Public Library offers a number of other programs for the community. The library has a regular blog appearing on the Montgomery Advertiser’s Web site as well as on the library’s website. Each location now has a Facebook page, sharing information with the community. Appearing in the Montgomery Advertiser each Sunday is a list of titles added to the collection during that week. A Newly Released Titles publication is printed each month. For further information on new releases, there is Book Page, a selection guide for new books whose editors evaluate and select for review the best books published in a variety of categories. Only highly recommended books are featured.

Databases for Kids Here you will find the American Heritage Children’s Dictionary which contains 14,000 accurate and simple entries for children in grades 3-6, Funk and Wagnall’s New World Encyclopedia which indexes over 25,000 records covering an array of topics and contains various images, Pictures of over 470,000 dynamic and educational images in diverse areas; and subjects such as Animals, Art & Music, Health, History, People & Places, Science & Math, Sports, Stories, Fun Facts, and more. Especially designed for young children...

For Parents… Encouraging Your Children to Read

The list below are some of the links that can be found through the Children’s Page for parents to find sites that provide great suggestions for helping children develop and maintain an interest in reading:

• • • • • •

20 Ways for Parents to Encourage Reading Children Who Can Read, But Don’t Tips for Reading Aloud with Elementary School Children Books & Reading from Scholastic Parents, Home of Parent & Child Magazine Choosing Books for a Reluctant Reader Children’s Literature Web Guide, a general guide to what is on the web for Children’s literature

Homework Alabama is the premier homework assistance program in Alabama for grades K through the first 2 years of college and provides guidance and assistance in completing homework assignments. On the web at www.mccpl.lib.al.us Sunday through Thursday between the hours of 3 pm and 10 pm. Sponsored by the Alabama Legislature and the Alabama Public Library Service. 8


We Help You Find Your Resources… One of the benefits Montgomery City-County Public Library provides is that of trained specialists who are ready to assist the public with research projects. During FY2013 our librarians answered 83,367 reference questions and provided assistance to patrons more than 125,213 times. The reference collection provides an opportunity for citizens to research facts and data, compare costs of products for purchase, evaluate stock market investments. Librarians assist patrons in formulating a research approach when using online and printed sources. Reference Librarians can assist with whatever the need might be! Friends of Montgomery Public Library President signs on to Zinio to find a magazine

The Library is Everywhere! The online catalog, iBistro, makes it possible for anyone to access the library catalog from home, in the library or anywhere in the nation to see what materials are available, which library location has it, renew material or even place a hold on material. In 2012-2013, the library’s website had 660,168 visits. Twenty-four thousand eight hundred twenty Alabama Virtual Library remote users accessed AVL 135,240 times. This database provides students, teachers, and citizens of Alabama online access to essential library and informational resources. It is a group of online databases that have magazine, journal and newspaper articles for research.

The New Teen Pages! Check out the new teen pages...

you’ll find... • • • • • •

Some bookshelves with awesome reading suggestions. Background information on your favorite authors. Information about upcoming events at the library. Websites that can help when you’ve got homework. REALLY COOL media wall with video trailers of books and authors. Bookshelf gives a list of recently published titles that teens can access in the library or at home. Browse New Additions, Award Winners, Mystery, Realistic Fiction or Fantasy/Science Fiction.

From The Children Page...

Daniel Tiger’s Neighborhood Daniel Tiger’s Neighborhood is a new animated program for preschoolers ages 2 to 4 which builds on the pioneering PBS series, Mister Rogers’ Neighborhood. This new series, for a new generation of children, tells its engaging stories about the life of a preschooler using musical strategies grounded in Fred Rogers’ landmark social-emotional curriculum. Through imagination, creativity and music, Daniel and his friends learn the key social skills necessary for school and for life. 9


Osher Lifelong Learning Institute (OLLI) at Morgan Library OLLI is a partnership between MCCPL and the University of Alabama. The program offers mature adults lifelong learning opportunities through courses, tours, travels and subjects chosen by the program participants to meet their personal enjoyment. The program content is determined by selected adults who serve on the local OLLI board and share the ideas and suggestions of its members. The library provides space for each meeting and supports the program by advertising the schedule and encouraging its adult patrons to attend the programs. There is a minimal annual fee.

Online Resources Under Online Resources, you will find Online Book Clubs and EBooks. With Online Book Clubs, you can get daily excerpts from

To learn more about this wonderful new opportunity, contact Morgan Library 334-240-4999.

a book emailed to you. You can choose from Fiction, Nonfiction, Teens, Business, Romance, Good

Students Resource In Context

News, Science Fiction, Mystery,

Whether you are a librarian, teacher, student or general researcher, there are a number of tools available to help you make the most effective use of this database. Subjects range from the 1900s to the 2000s and from A -Z for topics ranging from John Adams to Zula. Also included are Curriculum Standards for US, Australia, England, Ireland, New Zealand, Scotland, and Wales.

Thriller, Pre-Publication , or Classics. You can also join the Audio Book Club, the First Look Book Club or Author Buzz. Join Author Buzz and you can meet three to six authors a week who will write special notes exclusively for you.

Business Databases Feature...

It will give you an opportunity to

• • • • • • •

The United States Census Encyclopedia of Alabama Small Business Resource Center Business Newsbank Business Source Premier Vocational Search Valueline Gale Legal Forms

there were 1,274 members of On-

Valueline is a complete, multidimensional investment management solution that enables investors to make timely, better-informed investment decisions. (Valueline can only be accessed in the library).

then enter your email and you

get to know these authors and their novels up close. In FY13 line Book Clubs and this resource was accessed 25,480 times. To join, go to www.mccpl.lib.al.us, choose Online Resources on the left, click Online Book Clubs, choose those that fit your fancy, will receive an excerpt everyday! Just one more way to continue to dream and fantasize about life. 10


In Numbers 184,594 residents have an MCCPL library card:

678,020 Total Checkouts

2,642 rs of age a e y 5 to Birth 13,591 age f o rs a e y 1 Six to 1 ,969 of age 29 rs a e y 8 1 Twelve to 138,392 p u d n a 9 Age 1

Books fr

om the A

dult Coll ection om the Y oung Ad ult Colle Adult M ction edia Coll ection Young A dult Med ia Collec tion Books fr om the J uvenile Collectio Juvenile n Media C ollection *Outrea ch/ Exte nsion Se format t rvices, -in otals cluded in *Bookm obile - in cluded in format t Downlo otals adable E lectronic Collectio Total Ch n eckouts Books fr

247,689 41,711 146,921 31,464 192,235 18,000 *10,982 * *21,794 678,020

1,396,192 library visits, reference questions, electronic usage, programs, etc. 63,847 ograms pr ed or ns po -s ry 2,106 libra programs) People attended 920,121 Teen and Adult , es im yt or St ng (includi 83,367 Libraries Visitors to Eleven eleven libraries 737 ns answered in io st ue Q ce ary Program 6, en br er Li er Ref m m Su e rams during th tended 195 prog 183,815 at s lt du A d an n Childre y ar br rces in the Li mmer 537 Electronic Resou oks during the Su bo People used the en te fif t as le reading at ded to children Certificates awar 12,555 m ra Library Program Library Prog ts in the Summer 125,213 an ip ic rt pa by ad Books re s on ti es qu s to reference in finding answer ed st si as s on rs Pe

28,141

is the total number of hours all 11 library locations were open to the public 11


Highlights of 2012-2013 Questplex was introduced as a partnership between the Alabama Children’s Museum and the Montgomery City-County Public Library (Juliette Hampton Morgan Library). Questplex is designed to become a major technology center for the citizens of Montgomery County presenting seventeen modules and covering such areas as a Global Classroom. Patrons will have an opportunity to engage in classes being taught from around the world; Alabama Technology exploring the role that Alabama plays on the world technology stage and how that technology benefits the citizens of Alabama and Montgomery County. Available at www.mccpl.lib.al.us.

uestplex

DEMOGRAPHICSNOW was added to the library’s collection of electronic resources in 2013, this database provides access to the most current available demographic data on communities throughout the United States including Alabama and Montgomery County. Data is current, up to date and is in an easily accessible format and can be assessed from home, office, inside the library or at school. Available at www.mccpl.lib.al.us. Added to the library’s collection of electronic resources in 2013, Learn4Life offers a wide range of highly interactive courses that you can take entirely online. Using your MCCPL library card you can enroll in courses that will help you to develop new skills or improve on current skills. Courses run for six weeks and new sessions begin every month. Courses cover technology, software, personal development, accounting and finance and a large array of other subjects. Available at www.mccpl.lib.al.us. Added to the library’s collection of electronic resources in 2013, this database and provides access to a large range of interactive language tutorials that allows users to learn a new language in the comfort of their home. Languages include Spanish, French, German, Italian, Russian, Mandarin, Japanese, Korean, English as a Second Language, and many more. Available at www.mccpl.lib.al.us. Added to the library’s collection of electronic resources in 2013, ZINIO provides access to over 70 popular magazines from home, office or school. Available at www.mccpl.lib.al.us. Added to the library’s collection of electronic resources, TrueFlix™ is the only online resource that leverages the award-winning True Books content to help students hone literacy skills, build knowledge of subjectarea content, and cultivate 21st Century skills through the inquiry process. 12


Freedom Flix features dynamic ebooks of the Children’s Press bestselling Cornerstone of Freedom series that include embedded popup features such as maps, timelines, virtual tour clips, primary source videos and audio clips enabling history to come to life. Freedom Flix removes the word BORING from the child’s vocabulary. BookFlix is a new online literacy resource that pairs classic video storybooks from Weston Woods with related nonfiction eBooks from Scholastic to build a love of reading and learning. The engaging way to link fact and fiction, BookFlix reinforces early reading skills and introduces children to a world of knowledge and exploration. Grades PreK-3. All are available at www.mccpl.lib.al.us. ♦ Received a $60,000 grant from the Alabama Public Library Service in support of the Radio Frequency Identification Project for the Pintlala and Hampstead Library Branches. Both libraries now have self-checkout equipment and can better manage their collections with this new service. The Library Service and Technology Act (LSTA) provided the funding via the Institute of Museums and Libraries. ♦ Received an additional one-time $75,000 grant from the Alabama Public Library Service in support of the upgrade of technology in all libraries. The Library Service and Technology Act (LSTA) provided the funding via the Institute of Museums and Libraries. ♦ Received an additional state aid award of $47,714 from the Alabama Public Library Service in 2013. Total State Aid Award in 2013 was $230,226. Funds used to enhance the purchase of databases and the upgrade of technology. Provided as support of access to service by the Alabama State Legislature. ♦ Developed and implemented an eighteen month training program with the Alabama Training Institute to improve, enhance and encourage the library staff to THINK BIG while crossing the line to success!. Training program began October 1, 2013 and approaches leadership from the theme of Questing for Knowledge, Questing to provide Quality service to the public, Questing to learn more about the community in which the library lives. YourQuest, CityQuest, MyQuest. Budget funding provided by the Mayor, Commission Chairman, City Council and County Commission. ♦ Added 14,027 print items to the collection, representing over 5,529 individual print titles. ♦ Achieved an all-time BLOG hit of 8,932 visitors. ♦ Created FaceBook pages for each of the eleven locations. 13


♦ Designed and introduced new program for Dads and their Daughters in the Juliette Hampton Morgan Library the 2nd Saturday of each month. The program was conceived by one of the library’s young fathers, Mr. Ron Simmons, who wanted to encourage other fathers to spend some free quality time with their daughters as he was doing on most Saturday mornings in the public library. Community leaders stop by to read stories and play games with all children but the primary focus is on girls. This program is supported by Dreamland BBQ and the City and County of Montgomery. ♦ Implemented new safety measures in all library buildings with the assistance and guidance of the Community Policing Division of the Montgomery Police Department. ♦ Purchased and trained library staff on the use of iPads, laptops, Kindles, and other devices for use in programming. ♦ Redesigned the Back to School Boot Camp to provide a greater experience of the goals of the program in preparing students to return to school ready to begin the process of learning. ♦ Donated $868,203 worth of reference books to the Montgomery Public Schools to assist students in classroom research. ♦ Introduced more secure library patron records by adding pictures of patrons to the library card record. Ensuring that patrons may check out material by showing a picture ID. MCCPL card continues to be the preferred method but is not required. ♦ Proctored 121 exams for persons in the community who are engaged in online learning. This effort provides an official place for our citizens to take required tests to complete certification, etc. for jobs and degrees.

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2012-2013 Revenue and Expenditures Audited Total Revenue

$4,922,343

City of Montgomery

2,891,844

Montgomery County

1,368,018

State Aid

230,226

LSTA Grant

135,000

Donations

60,679

Other Sources

90,455

Program Services

142,615

Interest Income

3,506

Total Fund Balance

668,905

Total Expenditures

4,725,855

Cultural & Recreation

4,626,123

Capital Outlay

99,732

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FUNDING Montgomery City-County Public Library Balance Sheet Governmental Funds For the Year Ending September 30, 2013

ASSETS

Operating Fund Cash & temporary Cash investments

322,359

Other receivables

76,089

Due from other funds Total Assets

Local Appropriations City-County Fund 27,644

State Aid Grant Fund 189,841

Endowment Fund

Total Governmental Funds

101,506

641,350 76,089

150,000

9,588

8,064

548,448

37,252

197,905

167,652 101,506

885,091

LIABILITIES AND FUND BALANCES

Accounts payable

30,714

15,951

1,869

48,534

Due to other funds

8,099

150,000

9,553

167,652

38,813

165,951

11,422

216,186

Total Liabilities

Fund balances: Non-spendable

101,506

Restricted

61,800

Unassigned

447,835

(128,719)

Total Fund Balances (deficit)

509,635

(128,719)

186,483

101,506

548,448

37,232

197,905

101,506

Total Liabilities and Fund Balances

186,483

248,283 319,116

Amounts reported for governmental activities in the statement of net assets are different because: Capital assets used in governmental activities are not financial resources and, therefore, are not reported in the funds Net assets of governmental activities

101,506

668,905

$12,390,620 $13,059,525

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Montgomery City-County Public Library Statement of Revenue, Expenditures and Changes in Fund Balances Government Funds For the Year Ended September 30, 2013 Operating Fund

Local Aid Endowment Total Appropriations State Grant Governmental City-County Fund Fund Funds Fund

REVENUE: State Aid Grant LSTA Grant

230,226

230,226

135,000

135,000

Local appropriations: City

2,891,844

2,891,844

County

1,368,018

1,368,018

Miscellaneous revenue: Interest income Donations Program services Other sources Total Revenue

2,499

1,007

3,506

60,679

60,679

142,615

142,615

90,455

90,455

431,248

4,259,862

230,226

159,690

4,253,913

212,520

1,007

4,922,343

EXPENDITURES: Cultural and recreational

4,626,123

Capital outlay

99,732

Total Expenditures

259,422

4,253,913

212,520

Excess (deficiency) of revenue over (under) expenditures

171,826

5,949

17,706

1,007

196,488

NET CHANGE IN FUND BALANCE

171,826

5,949

17,706

1,007

196,488

Fund Balances at Beginning of Year

337,809

(134,668)

168,777

101,506

472,417

$509,635

$(128,719)

$186,483

$101,506

$668,905

99,732 4,725,855

OTHER FINANCIAL SOURCES (USES) Local Appropriations CityCounty Fund to City’s Capital Projects Fund Total other financing sources and uses

Fund Balances (Deficit) at End of Year

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Public Libraries Are a Cost-Saving For Every Patron… Access to information is a priority goal of service of your public library. That goal is achieved through the circulation of library material in varying formats and access to electronic information via the web site. In FY2013, your public library’s major funding was provided by the City of Montgomery and the Montgomery County Commission (87%). Additional funding provided by the State of Alabama through the Alabama Public Library Service (APLS) as state aid support. APLS also administers the Library Service & Technology Act (LSTA), made annually via the Institute of Museums and Libraries (a federal competitive grant program) (13%). Additional program support was provided by the Town of Pike Road for the Pike Road Library, Friends of the Montgomery Library, Pike Road Friends of the Library, Bertha P. Williams Library Rosa L. Parks Avenue Branch Friends of the Library, Ramer Friends of the Library, Pintlala Friends of the Library, Pine Level Friends of the Library, The Lowder Foundation in support of the Hampstead Branch Library, Beulah Baptist Church, Mt. Gillard Baptist Church, Montgomery Junior League, Councilman CC Calhoun, Councilman Jonathan Dow, Councilman Tracy Larkin, Commissioner Jiles Williams, Representative John Knight, Senator Quinton Ross, Mr. & Mrs. Thomas McPherson, Dr. Katie Bell, Mr. Chester Mallory, Alabama Power Company, Wal-Mart, Dollar General, Chick Fil-A, the library staff and citizens who truly believe in access to information for all people.

Circulation Of Printed Material ◊ Books ~ MCCPL circulated 481,635 printed items at a value of $60 per item. That circulation of printed items is valued at $28,898,100 savings to the citizens of Montgomery County if you had to go out and purchase each of those items. ◊ Books on Tape ~ 8,774 books on tape were borrowed during this period. If you, our users, had to pay $10.00 per use, it would cost you $87,740. However, because you are a citizen in Montgomery County, you saved the same amount. ◊ CD/DVD/VIDEO/DVS/KITS ~ 23,706 items were borrowed which fell into the listed categories at a value of $10.00 per use. Those loans equate to $237,060 savings to the citizens of Montgomery County.

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Library Services Services include the following: ◊ Computer use ~ The library’s computers were utilized by 222,240 citizens at a value of $20.00 per use. The savings to those citizens $4,444,800. ◊ Computer Lab Use ~ The computer lab provided 26,807 Montgomery citizens the opportunity to use a computer to access information at a value of $25.00 per use. The savings to those citizens $670,175. ◊ Reference Questions ~ So many questions are asked by our citizens. Each time a question is asked, the Reference Librarian logs each new question answered. 83,367 questions were asked of your Librarians. If you had to pay for each question answered, we would value our answer at $25.00 per answer. The value of that service would be $2,084,175 savings to you, our patrons. ◊ Reference Assistance ~ How we assist our patrons in finding answers to their questions does not take as much time as finding the answers ourselves, thus 125,213 times that your Librarian assisted you in finding your own answers saved you $1,252,130 at a cost of $10.00 per assistance. ◊ Computer Classes ~ We value each time we are given to narrow the digital divide through teaching someone how to use the software provided by the public library. If you, the user, had to pay for the computer classes you would be charged on average $63.00 per class. Your public library presented 49 classes over the twelve months of this analysis. Your savings are valued at $3,087. ◊ Dial-a-Story ~ Reading, Listening and Hearing a story read or told to a child helps to develop the child’s cognitive skills. We encourage all of our young people to call our Dial-A-Story numbers 24-7 and hear a story. 1,053 young people dialed the number at a value of $10.00 per call; that’s a savings of $10,530. ◊ Telephone Renewal ~ In this time of high fuel costs, closed highways, etc. being able to call in and renew a book is essential to friendly library service. 53,318 library users called in to renew their books at a value of $2.00 per call yielding a savings of $106,636. However, if you had to drive down to the library to renew the item, the per gallon cost of gas was a savings of $186,613 at a cost of $3.50 per gallon of gasoline. ◊ Programs ~ 2,106 programs were presented during this period, a value of $50.00 per program. The programs saved you, our users, $105,300. 19


◊ Attendance ~ If you had to pay a fee to attend those 2,106 programs with an attendance of 63,847 at a value of $11.00 per person, we would have made $702,317. However, we saved you, our users, money by offering free programs which help improve the quality of your life. ◊ Web Visits ~ The second most visible image of the Montgomery CityCounty Public Library is its web page and is seen and used by people all over the world. It provides a glimpse of the value of the public library to the Montgomery Community. 660,168 users visited the library’s web site. The value of those visits is $5.00 per visit. The savings to the citizens of Montgomery County $3,300,840. ◊ Patron Assistance ~ General help was provided to 208,580 users at a value of $5.00 per use. The value of the savings to our users is $1,042,900. ◊ Media Viewings ~ 31,235 viewed items from the Media Department at an average value of $10.00 per viewing. The savings to our viewers $312,350. ◊ Interlibrary Loans ~ The Library borrowed 669 books through interlibrary loan for its users. The value of each individual loan is $30.00, which is a saving value of $20,070. The Library loaned to libraries outside of your library 441 books at a value of $30.00 per loan. The total value of loan was $13,230. The total value of sharing information with other libraries is $33,300. ◊ Wireless Services ~ The library listens to your expressed needs and you have indicated a desire to access the web resources from any place within the library, thus we initiated the installation of wireless services. 25,035 patrons utilized the service over the past year. If those patrons had to pay to use the service, we would value the service at $25.00 per use. However, our citizens saved $625,875 by providing this free service to our community. ◊ Database Searches ~ 131,793 database searches were conducted by patrons at a value of $20 per search. The total savings to our patrons for this service was $2,635,860. ◊ Downloadables ~ 21,794 items were downloaded from OverDrive, our downloadable electronic library collection, at an average value of $30.00 per item, savings to you, our patrons is $653,820. ◊ Proctored Exams ~ The library provides exam proctoring to the public at a cost of $89 per exam. One hundred twenty-one (121) patrons needed that service. Had the library charged a fee to the patron, the library would have earned $10,769 however, the services of the libraries are FREE to its patrons thus the savings to the patron is $10,769. 20


The total Savings Value to our citizens is $47,437,677. Money not spent by our users because you have decided that a public library is the place to collect material and share again and again. Allowing you, the regular citizen of Montgomery County, to utilize your personal resources to support other areas of your lives.

Conclusions For every dollar we spent, we returned a value of $9.64. From the $4,922,343 budgeted, the library returned a value of $47,437,677. A savings to the citizens of the City of Montgomery and Montgomery County of $42,515,334 for the period of October 1, 2012 - September 30, 2013. Worth Their Weight is a model utilized by public libraries in the United States to compare actual budget to services offered. It is a discipline which is still in development stages. The values of the services is pulled from documented sources, i.e. the actual average cost of a new book added to the library’s collection. Services, i.e. computer use, computer lab use, etc. is based on national figures provided by SW Ohio CBA in Worth Their Weight. The Americans for Libraries Council’s publication “Worth Their Weight” was funded by the Bill & Melinda Gates Foundation.

21


22


23


During October 2013, the public library completed its third patron satisfaction survey through the use of Survey Monkey. During this same period of time, the library conducted its second survey on computer use in the public library. 1,972 patrons who used the library during the last two weeks in September of 2013 and had an e-mail address on file received the survey; of that number 249 of the addresses were returned as a non-valid address; 330 patrons chose to complete the survey over the library’s website. Of the total # of surveys sent out, 267 patrons responded. Here are the results.

Montgomery City-County Public Library Patron Satisfaction Survey - October 2013 Q1: When you visit the library, do you find the book you need?

Answer Options

Response Percent

Always

42.5%

Sometimes

52.2% 95.0%

Q2: If you do not find the book you need, does the staff offer other choices?

answered question

591

skipped question

6

Answer Options

Rating Average

Always

58.5%

Sometimes

28.8% 87.3%

Q3: Does the staff offer to find the book at another one of our library branches?

answered question

591

skipped question

6

Answer Options

Response Percent

Always

77.2%

Sometimes

15.5% 92.7%

Q4: How important is the library to you?

answered question

549

skipped question

48

Answer Options

Response Percent

Extremely

70.1%

Very

27.6% 97.7%

24

answered question

588

skipped question

9


Q5: How often do you visit the public library?

Answer Options

Response Percent

Daily

15.1%

Weekly

42.6%

Monthly

29.3% 87.0%

Q6: When you call one of our library locations, is the staff helpful, friendly and kind?

answered question

584

skipped question

13

Answer Options

Response Percent

Always

85.6%

Sometimes

12.7% 98.3%

Q7: When you ask for assistance, is the service courteous & professional?

answered question

591

skipped question

6

Answer Options

Response Percent

Always

80.5%

Sometimes

9.2% 89.7%

Q8: How often do you ask the librarian for help with using the collection?

answered question

586

skipped question

11

Answer Options

Response Percent

Always

16.0%

Seldom

19.4%

Sometimes

49.4% 84.8%

Q9: Do you have access to a computer at‌(check all that apply)

25

answered question

583

skipped question

14

Answer Options

Response Percent

Home

75.6%

School

19.1%

Work

40.6%

Other public place

26.2%

answered question

591

skipped question

6


Q10: Are the computers helpful in assisting you in completing your research?

Answer Options

Response Percent

Extremely

49.7%

Very

20.6% 70.3%

answered question

583

skipped question

14

Answer Options

Response Percent

Word processing

42.8%

Internet access

76.6%

Card catalog

33.7%

Email

52.5%

Web cam

6.3%

Games

13.9%

answered question

591

skipped question

6

Answer Options

Response Percent

iPad

29.5%

Nook

7.4%

Kindle

30.6%

Android phone

40.3%

Blackberry

4.9%

iPhone

35.0%

Other (please specify)

14.6%

answered question

471

skipped question

126

Answer Options

Response Percent

Always

11.7%

Sometimes

40.6%

Never

46.2%

Other (please specify)

1.5%

answered question

591

skipped question

0

Answer Options

Response Percent

Yes

64.8%

No

35.2%

answered question

582

skipped question

15

Q11: How do you use the computers?

Q12: Do you own an‌ (check all that apply)

Q13: Do you download information from the library’s website?

Q14: Do you know about electronic material downloads?

26


Q15: Do you download books from “Overdrive�?

Q16: Is the staff knowledgeable and skillful in showing you how to use the computers, collection, meeting rooms, etc.?

Answer Options

Response Percent

Yes

24.4%

No

75.6%

answered question

574

skipped question

23

Answer Options

Response Percent

Extremely

50.2%

Very

36.9% 87.1%

Q17: What level of confidence do you have in the library to deliver the services and information that you require?

answered question

474

skipped question

123

Answer Options

Response Percent

Complete

53.3%

A lot

36.0% 89.3%

Q18: Overall, how do you rate the quality of services, collection and access to information that the library provides?

answered question

584

skipped question

13

Answer Options

Response Percent

Excellent

60.4%

Good

32.3% 92.7%

Q19: Overall, is our performance...

answered question

591

skipped question

6

Answer Options

Response Percent

Getting much better?

47.2%

Getting better?

32.6% 79.8%

Q20: Please share your comments or suggestions on how we can improve our services to you, our patrons.

27

answered question

560

skipped question

0

answered question

247

skipped question

350


Patrons who used the library’s computers were prompted to complete a survey upon completion of their use of the computer. One hundred twentyfive (125) users responded to the survey. Here are the results of the survey.

Montgomery City-County Public Library Computer Use Survey - October 2013 Q1: How important is the library to you?

Answer Options

Response Percent

Extremely

64.8%

Very

24.8% 89.6%

Q2: How often do you visit the public library?

answered question

125

skipped question

0

Answer Options

Rating Average

Daily

37.2%

Weekly

34.7%

Monthly

14.29% 86.8%

Q3: When you ask for assistance, is the service courteous & professional?

answered question

121

skipped question

4

Answer Options

Response Percent

Always

74.4%

Sometimes

13.6% 88.0%

Q4: How often do you ask the librarian for help with the use of the computer?

28

answered question

125

skipped question

0

Answer Options

Response Percent

Always

16.9%

Never

8.1%

Seldom

25.0%

Somewhat

34.7%

I do not need help in using the computer

15.3%

answered question

124

skipped question

1


Q5: Do you have access to a computer at‌(check all that apply)

Q6: Are the library computers helpful in assisting you in completing‌(Please check all that apply)

Answer Options Response Percent Home

48.8%

School

24.8%

Work

26.4%

Other public place

44.8%

answered question

125

skipped question

0

Answer Options Response Percent Staying in touch with friends

41.6%

Enrolling in an online class

24.8%

Looking for a job

59.2%

Filing government forms

28.8%

Applying for a job

56.8%

Comparing the cost of items to purchase

20.0%

Surfing the Web

58.4%

Checking emails

62.4%

Researching important information

52.8%

Keeping up with current events

32.0%

Listening to music

22.4%

Uploading personal information

29.6%

answered question

125

skipped question

0

Q7: How do you use the computers? (Please check all that apply)

Answer Options Response Percent Word processing

46.4%

Card catalog

11.2%

Email

64.8%

Web cam

7.2%

Games

26.4%

Skyping

5.6%

Checking on my grades from college

15.2%

Taking an online class

20.0%

Internet access

75.2%

Contacting City and/or County Government

20.0%

Contacting Library staff

10.4%

Social networking

37.6%

Taking a test

26.4%

answered question

125

skipped question

0

29


Q8: Do you own an…(check all that apply)

Q9: Do you download information from the library’s website?

Answer Options

Response Percent

iPad

19.4%

Kindle

9.7%

Android phone

50.5%

Nook

7.5%

Blackberry

3.2%

iPhone

17.2%

Other (please specify)

31.2%

answered question

93

skipped question

32

Answer Options

Response Percent

Always

10.4%

Sometimes

40.0% 50.4%

Q10: Do you download books from “Overdrive”?

Q11: Is the staff knowledgeable and skillful in showing you how to use the computers?

answered question

125

skipped question

0

Answer Options

Response Percent

Yes

11.2%

No

88.8%

answered question

125

skipped question

0

Answer Options

Response Percent

Extremely

48.8%

Very

33.6%

Somewhat

16.0% 98.4%

Q12: Overall, how do you rate the quality of access to the computers?

answered question

125

skipped question

0

Answer Options

Response Percent

Excellent

52.0%

Good

34.4%

Adequate

9.6% 96.0%

30

answered question

125

skipped question

0


Q13: What level of confidence do you have in the library to deliver reliable computer service?

Answer Options

Response Percent

Complete

56.0%

A lot

30.4%

Some

9.6% 96.0%

Q14: Overall, is our performance‌

answered question

125

skipped question

0

Answer Options

Response Percent

Getting much better?

59.2%

Getting better?

20.0% 79.2%

31

answered question

125

skipped question

0


Choose From Eleven Locations

1 Juliette Hampton Morgan Memorial Library 245 High Street Monday-Thursday, 9 a.m.—9 p.m. Friday & Saturday, 9 a.m.—6 p.m. Sunday, 1 p.m.—6 p.m.

2 Rufus A. Lewis Regional Library 3095 Mobile Highway Monday & Tuesday, 9 a.m.—9 p.m. Wednesday & Thursday, 9 a.m.—7 p.m. Friday & Saturday, 9 a.m.— 6 p.m. Closed Sundays

3

4

5

E L Lowder Regional Library

Coliseum Branch Library

Governor’s Square Branch Library

2590 Bell Road

840 Coliseum Boulevard

2885-B East South Boulevard

Monday & Tuesday, 9 a.m.—7 p.m.

Monday - Thursday, 9 a.m.—7 p.m.

Monday - Thursday, 9 a.m.—7 p.m.

Wednesday & Thursday, 9 a.m.— 9 p.m.

Friday, 9 a.m.— 6 p.m.

Friday, 9 a.m.— 6 p.m.

Friday & Saturday, 9 a.m.— 6 p.m.

Saturday, 9 a.m.—1 p.m.

Saturday, 9 a.m.—1 p.m.

Closed Sundays

Closed Sundays

Closed Sundays

6 Hampstead Branch Library 5251 Hampstead High Street, Suite 107 Monday & Friday, 9 a.m.—6 p.m. Tuesday—Thursday, 10 a.m.—7 p.m. Saturday, 9 a.m.—1 p.m. Closed Sundays

9 Pike Road Branch Library 9585 Vaughn Road Monday-Friday, 9 a.m.—6 p.m. Saturday, 9 a.m.—1 p.m. Closed Sundays

7 Ramer Branch Library 544 State Highway 94 Monday-Friday, 9 a.m.—6 p.m. Saturday, 9 a.m.—1 p.m. Closed Sundays

8 Bertha Pleasant Williams Library @ Rosa Parks Avenue 1276 Rosa Parks Avenue Monday-Friday, 9 a.m.—6 p.m. Saturday, 9 a.m.—1 p.m. Closed Sundays

10

11

Pine Level Branch Library

Pintlala Branch Library

20 Kohn Drive

255 Federal Road

Monday, Wednesday, Friday,

Monday & Friday, 9 a.m.—6 p.m.

9 a.m.—1 p.m.

Tuesday—Thursday, 10 a.m.— 7 p.m.

Tuesday & Thursday, 2 p.m.—6 p.m.

Saturday, 9 a.m.—1 p.m.

Closed Sundays

Closed Sundays

32


33


MISSION AND VISION The mission of the Montgomery City-County Public Library System is to make readily available to all residents of Montgomery County access to materials, information, and services to meet their personal, educational, cultural, technological, and occupational needs. The Montgomery City-County Public Library will enhance the quality of life for Montgomery county citizens by serving as central Alabama’s premier repository for a broad-based and comprehensive collection of books and data and its most accessible site for Internet and digital services. The library also aims to respond programmatically to the personal interests, educational imperatives, and research needs of Montgomery County citizens.

MAYOR

Todd Strange, City of Montgomery

BOARD OF TRUSTEES 2013

FOUNDATION BOARD 2013

Mr. Thomas McPherson, Jr., President Mr. Jim Earnhardt, Vice President Dr. Katie Bell, Treasurer Ms. Janet Waller, Secretary Ms. Betsy Atkins Rev. Gary Burton Ms. ShaKenya Calhoun Ms. Julia V. Henig Ms. Amy Knudsen Mr. Chester Mallory Ms. Mary McLemore Ms. Paulette Moncrief Ms. Leslie Sanders Mr. Courtney Williams Mr. Ham Wilson, Jr. Ms. Catherine Wright Ms. Vanzetta McPherson

Ms. Vanzetta McPherson, President Mr. Derek Parrish, Vice President Mr. Jim Hodgson, Treasurer Mr. Carl Barker Ms. Lynn Beshear Mr. Brian L. Davis Mr. Sam Martin Ms. Sheron Rose Ms. Leslie Sanders Mr. Christopher Vucovich Mr. Frank Wilson

MONTGOMERY CITY COUNCIL

MONTGOMERY COUNTY COMMISSION

EX-OFFICIO MEMBERS

Mr. Thomas McPherson, Jr. Ms. Jaunita Owes Ms. Catherine Wright

Dan Harris, District 1 Elton N. Dean, Sr., District 2 - Chairman Ronda M. Walker, District 3 Jiles Williams, Jr., District 4 Reed Ingram, District 5 - Vice Chair

Richard Bollinger, District 1 Charles Smith, District 2 Tracy Larkin, District 3 - President Pro Tem David Burkette, District 4 Cornelius “C.C.” Calhoun, District 5 Jon Dow, District 6 Arch Lee, District 7 Glen Pruitt, Jr., District 8 Charles Jinright, District 9 - President

ADMINISTRATIVE STAFF Ms. Jaunita Owes, Library Director Ms. Vivian White, Assistant Library Director Ms. Rebie Morris, Administrative Assistant

ADMINISTRATIVE OFFICE

P.O. Box 1950 / 245 High Street • Montgomery, AL 36102-1950 334-240-4300 • www.mccpl.lib.al.us 34


35


The Montgomery City-County Public Library 245 High Street Montgomery, AL 36104

www.mccpl.lib.al.us

Nonprofit Org. U.S. Postage

PAID Montgomery, AL Permit No. 88

42650 mccpl report 2014 final print  

The Montgomery City County Public Library Annual Report

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