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JUNE 2010

SUMMER ISSUE - THE NEXUS - PAGE 1

THE NEXUS 2009-2010 I nves tor News l etter MASSACHUSETTS COLLEGE PERSONNEL ASSOCIATION

TABLE OF CONTENTS PAGE 1 PRESIDENTIAL UPDATE An Update from the MCPA President. PAGE 2 ADMINISTRATIVE ASSISTANT WORKSHOP IN REVIEW Read about another successful MCPA event - Our Administrative Assistant Workshop! ADMINISTRATIVE ASSISTANT WORKSHOP PICTURES See a preview of the pictures that can be viewed in full size on our website! PRESENTATION SPOTLIGHT Dawn Eades and Sara Mueller presented on customer service and we’ve got a few tips they left us with to share!

Checkout more pictures and articles about our most recent event on Page 2!

Final Presidential Update June 2010

By Shelley Errington Nicholson - Outgoing 2009-2010 President

Are you on Facebook? MCPA is on Facebook!! Join our Fan Page today to connect with professionals and stay up on current discussions! Gree$ngs MCPA  Members  and  Happy  Summer,   This  will  just  be  a  brief  note  to  thank  you  for  all  of   the  work  you  do  for  our  students!!  We  have  had  a   great  year  and  as  we  get  ready  for  summer   vaca$ons,  orienta$ons  and  planning  a  new   academic  year,  you  should  take  a  moment  and   reflect  back  on  this  past  year.  Allow  yourselves  the   $me  to  relive  some  of  your  beGer  memories  and   learn  from  any  that  may  not  be  the  best.  This  is  a   short  issue,  but  we  wanted  to  sum  up  some  of  our   end  of  the  year  events  and  say  a  big  thank  you  to   all  our  members  for  your  support  throughout  the   year.  You  are  going  to  love  having  Will  as  your   president  star$ng  July  1  and  I  know  great  things   are  going  to  con$nue  to  happen  for  MCPA.  

Post your pictures from ACPA or other events! Start a discussion! Please join us on the MCPA Facebook fan page. You do not need to be an MCPA member to join. To join go to http:// www.mymcpa.net and click on the Facebook link.

Enjoy your  well  earned  breaks  and  see  you  in  the   Fall! Shelley

VISIT US ONLINE TODAY:

http://www.mymcpa.net/


JUNE 2010

What Would  We  do  Without  You:  You   Make  a  Difference By  Mary  Wegmann,  Past  President   and  Kathryn  Tippo,  Secretary

SUMMER ISSUE - THE NEXUS - PAGE 2

For Full-size pictures and other information please visit us online at

On Thursday,  June  3rd,  about  40  professionals   from  9  MA  ins=tu=ons  gathered  at  Emerson   College  for  MCPA's  Second  Annual  Administra=ve   Assistant  Workshop.    The  day  was  a  =me  to   celebrate  our  Administra=ve  Assistants  and  rejoice   in  the  impact  and  difference  they  make  in  the  lives   of  students,  faculty,  staff  and  parents.    It  is  great  to   take  one  day  out  of  the  year  to  focus  on  those   people  who  share  so  much  of  themselves  with  us   and  the  success  of  our  offices.   Our  Second  Annual  Administra=ve  Workshop   kicked  off  as  Jonathan  Kroll,  co-­‐founder  of  iBelieve   and  Residence  Director  at  Emerson  College,  talked   with  the  group  about  the  no=on  of  belief,   specifically  posi=ve  belief,  as  a  means  of  brining   success  into  their  life.    He  addressed  the  concept   that  the  way  someone  responds  to  an  image,   person,  sen=ment,  etc.  can  affect  one's  demeanor   and  mannerism.    He  challenged  the  group  to  greet   challenges  with  more  of  a  posi=ve  approach  in  an   effort  to  be  bucket  fillers.    The  group  was  invited  to   par=cipate  in  group  ac=vi=es  and  discussion  that   fostered  this  behavior.    He  asked  the  group  to   consider  tone  of  voice,  facial  expression  and  body   language  in  communica=ng  with  others.    This   surely  gave  the  group  food  for  thought  and  started   off  the  day  right!   AWer  Jonathan’s  address,  aYendees  were  invited  to   aYend  two  groups  of  breakout  sessions  that   focused  on  mo=va=ng  students,  working  with   difficult  situa=ons,  helping  stressed  out  students   manage  challenge,  providing  good  customer   service,  etc.    AYendees  walked  away  with  some   prac=cal  knowledge  on  how  to  con=nue  providing   outstanding  service  to  students,  staff  and   supervisors.   MCPA  is  happy  to  provide  this  workshop   opportunity  for  our  administra=ve  staff  as  they  are   the  backbone  of  our  offices.    We  hope  this   becomes  one  of  our  tradi=ons,  and  we  hope  to   provide  addi=onal  opportuni=es  for  professional   development  to  our  administra=ve  assistants.    We   welcome  feedback  from  aYendees,  and  we   encourage  volunteers  to  help  with  the  planning  of   next  year's  workshop. VISIT US ONLINE TODAY:

www.mymcpa.net

PRESENTATION SPOTLIGHT: CUSTOMER SERVICE: NAVIGATING ADVERSITY PRESENTED BY:

Dawn Eades and Sara Mueller of MCPHS Dawn and Sara presented at our Administrative Assistant Workshop What Would We Do Without You:You Make a Difference (see info about the workshop to the left). One area covered in this session was the idea that in order to take care of others through customer service, you must first take care of yourself. Dawn and Sara offered these great tips for selfcare:

•Practice acceptance •Get organized, form a routine •Reduce time urgency •Take a break during the workday (e.g. lunch) or several “mini” breaks •Take time to chat with coworkers •Make quiet time to complete tasks •Identify projects or tasks that are exciting and rewarding •Balance your work schedule so that no one day or part of a day is “too much” •Consult regularly with your supervisor •Arrange your workspace so it is comfortable and comforting •Develop a “non-trauma” area of professional interest

http://www.mymcpa.net/

MCPA Summer 2010 Nexus  

A Short issue for Summer 2010

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