SUMMER ISSUE - THE NEXUS - PAGE 1
THE NEXUS 2009-2010 I nves tor News l etter MASSACHUSETTS COLLEGE PERSONNEL ASSOCIATION
TABLE OF CONTENTS PAGE 1 PRESIDENTIAL UPDATE An Update from the MCPA President. PAGE 2 ADMINISTRATIVE ASSISTANT WORKSHOP IN REVIEW Read about another successful MCPA event - Our Administrative Assistant Workshop! ADMINISTRATIVE ASSISTANT WORKSHOP PICTURES See a preview of the pictures that can be viewed in full size on our website! PRESENTATION SPOTLIGHT Dawn Eades and Sara Mueller presented on customer service and we’ve got a few tips they left us with to share!
Checkout more pictures and articles about our most recent event on Page 2!
Final Presidential Update June 2010
By Shelley Errington Nicholson - Outgoing 2009-2010 President
Are you on Facebook? MCPA is on Facebook!! Join our Fan Page today to connect with professionals and stay up on current discussions! Gree$ngs MCPA Members and Happy Summer, This will just be a brief note to thank you for all of the work you do for our students!! We have had a great year and as we get ready for summer vaca$ons, orienta$ons and planning a new academic year, you should take a moment and reﬂect back on this past year. Allow yourselves the $me to relive some of your beGer memories and learn from any that may not be the best. This is a short issue, but we wanted to sum up some of our end of the year events and say a big thank you to all our members for your support throughout the year. You are going to love having Will as your president star$ng July 1 and I know great things are going to con$nue to happen for MCPA.
Post your pictures from ACPA or other events! Start a discussion! Please join us on the MCPA Facebook fan page. You do not need to be an MCPA member to join. To join go to http:// www.mymcpa.net and click on the Facebook link.
Enjoy your well earned breaks and see you in the Fall! Shelley
VISIT US ONLINE TODAY:
What Would We do Without You: You Make a Diﬀerence By Mary Wegmann, Past President and Kathryn Tippo, Secretary
SUMMER ISSUE - THE NEXUS - PAGE 2
For Full-size pictures and other information please visit us online at
On Thursday, June 3rd, about 40 professionals from 9 MA ins=tu=ons gathered at Emerson College for MCPA's Second Annual Administra=ve Assistant Workshop. The day was a =me to celebrate our Administra=ve Assistants and rejoice in the impact and diﬀerence they make in the lives of students, faculty, staﬀ and parents. It is great to take one day out of the year to focus on those people who share so much of themselves with us and the success of our oﬃces. Our Second Annual Administra=ve Workshop kicked oﬀ as Jonathan Kroll, co-‐founder of iBelieve and Residence Director at Emerson College, talked with the group about the no=on of belief, speciﬁcally posi=ve belief, as a means of brining success into their life. He addressed the concept that the way someone responds to an image, person, sen=ment, etc. can aﬀect one's demeanor and mannerism. He challenged the group to greet challenges with more of a posi=ve approach in an eﬀort to be bucket ﬁllers. The group was invited to par=cipate in group ac=vi=es and discussion that fostered this behavior. He asked the group to consider tone of voice, facial expression and body language in communica=ng with others. This surely gave the group food for thought and started oﬀ the day right! AWer Jonathan’s address, aYendees were invited to aYend two groups of breakout sessions that focused on mo=va=ng students, working with diﬃcult situa=ons, helping stressed out students manage challenge, providing good customer service, etc. AYendees walked away with some prac=cal knowledge on how to con=nue providing outstanding service to students, staﬀ and supervisors. MCPA is happy to provide this workshop opportunity for our administra=ve staﬀ as they are the backbone of our oﬃces. We hope this becomes one of our tradi=ons, and we hope to provide addi=onal opportuni=es for professional development to our administra=ve assistants. We welcome feedback from aYendees, and we encourage volunteers to help with the planning of next year's workshop. VISIT US ONLINE TODAY:
PRESENTATION SPOTLIGHT: CUSTOMER SERVICE: NAVIGATING ADVERSITY PRESENTED BY:
Dawn Eades and Sara Mueller of MCPHS Dawn and Sara presented at our Administrative Assistant Workshop What Would We Do Without You:You Make a Difference (see info about the workshop to the left). One area covered in this session was the idea that in order to take care of others through customer service, you must first take care of yourself. Dawn and Sara offered these great tips for selfcare:
•Practice acceptance •Get organized, form a routine •Reduce time urgency •Take a break during the workday (e.g. lunch) or several “mini” breaks •Take time to chat with coworkers •Make quiet time to complete tasks •Identify projects or tasks that are exciting and rewarding •Balance your work schedule so that no one day or part of a day is “too much” •Consult regularly with your supervisor •Arrange your workspace so it is comfortable and comforting •Develop a “non-trauma” area of professional interest