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ANNUAL REPOR T 2017/ 18


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Multicultural Communities Council Gold Coast Ltd

WELCOME Multicultural Communities Council Gold Coast Ltd. is the peak multicultural organisation on the Gold Coast. Established in 1983, the organisation formed the charter to ensure people from culturally and linguistically diverse (CALD) backgrounds have equal access to appropriate services for their ongoing health and wellbeing. Today MCCGC continues to work to this same charter with their two additional brands; CÜRA Community Services and Simply Caring Australia. Together we work with a passion and drive for the health and wellbeing of all Australians.

Vision Our vision is for an inclusive community that values cultural diversity.

Mission Our mission is to ensure access to delivery and quality services customised to individual needs.

Values: We are committed to working cooperatively and observing the principles of access and equality. In pursuit of our vision, our actions will be guided by our values: • Unity • Compassion • Integrity • Respect • Joie de Vivre (Joy of Life)


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Multicultural Communities Council Gold Coast Ltd

CONTENTS Board Members...................................................................................................................................4 CEO Report ...........................................................................................................................................5 Chair’s Report .....................................................................................................................................6 Chair’s awards......................................................................................................................................6 Organisational Chart.......................................................................................................................7 Our Brands............................................................................................................................................8 MCCGC Finance..............................................................................................................................9

Social Connections.....................................................................................................11

I Speak Your Language.............................................................................................12

Train2care Skilling Queenslanders for Work..............................................14

Programs and events................................................................................................15

Simply Caring.......................................................................................................................................16 CÜRA

Partners in Recovery................................................................................................19 Operations Report......................................................................................................20

Home Care Packages................................................................................................21

Dementia Respite for Working Carers Program.......................................22

CÜRA – Health and Wellbeing programs......................................................23


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Multicultural Communities Council Gold Coast Ltd

OUR COMMITMENT Multicultural Communities Council Gold Coast Ltd. is committed to delivering the highest standard of customer service throughout the organisation. We provide services to mainstream, culturally and linguistically diverse communities across the aged and community care sectors. Our commitment to compliance standards include: Home Care Standards (Federal and State); Human Services Quality Standards; National Employment Standards and workplace entitlements; national police checks, staff orientation, ongoing training and education and performance appraisals; current first aid certificates; voluntary workers insurance; work cover insurance, products and public liability insurance and business indemnity insurance.

BOARD MEMBERS Lyn Dasey Chair

Ben Fry Director

A registered nurse qualifying with a Masters Degree in Health Administration and Quality Lead Auditor (ISO). Lyn has also held strategic and operational positions in her own consultancy practice.

Ben holds a Bachelor of Information Technology from Griffith University and is currently studying an Executive MBA at QUT. Ben is the Chief Operating Officer of Real Estate lnvestar. He has worked in the IT industry for 12 years with a focus on technical management in web based technologies and has worked in Brisbane, Ireland and the UK.

Rochelle Caron Company Secretary

Di Su Director

Rochelle is a law and commerce graduate with a major in accounting and certified member of the Australian Institute of Company Directors and the Governance Institute of Australia. Rochelle brings a focus on strategy and corporate governance.

Di is a Certified Practising Accountant (CPA), an MBA graduate from QUT, and a Certified Member of Governance Institute of Australia. Di left China at the age of 16 to study in New Zealand before moving to Brisbane in 2004. Di speaks fluent Mandarin, English and Italian.

Allan Bester Director

Ricardo Viana Director

A registered nurse specialising in dementia care. Former member of the Commonwealth Government Minister’s Dementia Health Priority Task Force. 2006 finalist nominee in the Australian of the Year Awards, acknowledging his tireless work and outstanding achievements in this field.

An Australian lawyer specialising in the practice of commercial litigation estates, administrative and migration law. A former Judge and Dean of Law in his native El Salvador, Central America.


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Multicultural Communities Council Gold Coast Ltd

CEO REPORT On review of the 2017/18 year for Multicultural Communities Council Gold Coast I’ve spent time reflecting on the past annual reports and couldn’t help but notice every report spoke of the many changes within the organisation, the growth, our structure, the fluid landscape of the aged and community care sector, the NFP sector, NDIS, and government changes since 2012. A quote comes to mind, as this year is again another year of change in a constantly evolving environment.

“You never know what results will come from your action. But if you do nothing, there will be no results.” - Mahatma Gandhi We have results: 2017/18 has had many highlights which you will see throughout the pages of our Annual Report. In December we restructured our teams, which has provided opportunity for growth in MCCGC, CÜRA and Simply Caring Australia. We have seen increased awareness of the MCCGC Community Development Team with programs such as International Women's Day; “Sisters for Success” in partnership with Gold Coast Graduate Women's Association; “I Speak your Language” program in partnership with Red Cross and “Talking Circle” in collaboration with Labrador Women’s Space. The volunteer program continues to be a shining example of the energy and commitment the team put into the work they do in supporting our programs and events. CÜRA Home Care Packages have increased by 63% since February 2017. With low turnover and increased length of stay, CÜRA continues to stay ahead of benchmarks for all levels of packages, and the team continues to show that CÜRA really does “make life better” for all they serve. Simply Caring Australia has also extended service to the region and grown over the past year. Last year MCCGC purchased the licence for My Support Broker QLD (MSBQ). The team experienced the challenges and complexity for the disability sector across Queensland where the NDIS had already rolled out. The learnings that were gained through this exercise were valuable in gauging the gaps, building new relationships and exploring opportunities within NDIS. Whilst we exited with a financial loss from the license with My Support Broker Australia, the knowledge gained has assisted us in distinguishing what we do best in the community care sector and allowed us to regroup and restructure to support growth across the existing streams of MCCGC, while still dipping our toes into NDIS.

As always, our passion and commitment to our multicultural communities and clients remains our focus. Throughout the year, our committed board, executive team, senior managers and staff have increased our social media presence, expanded partnerships and increased awareness of the work we do through contributing to networks; participating and advocating on community, health and policing committees. They have provided cultural diversity training for the Industry and Trade College, SCU, Red Cross and palliative care services. We have supported graduates with work experience and have been delighted in seeing their skills, confidence and relationships within the community develop with supervision and support. I will leave you with one more quote which I think sums up my experiences for this year:

“It is impossible to progress without change, and those who do not change their minds cannot change anything” - George Bernard Shaw Our Strategic plan for 2018 – 2021 is in place and we are set for a busy year ahead. Enjoy our annual report for 2017-18 Warm wishes, Suzanne Graham


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Multicultural Communities Council Gold Coast Ltd

CHAIR’S REPORT As chair of Multicultural Communities Council Gold Coast Ltd. it is with pleasure I welcome you to the 20172018 Annual Report for another vast year focused on transformation and triumph. Challenges within the industry is something we have all become accustomed to. It was essential for us to strategically implement new approaches and continue to build on our strengths of servicing culturally and linguistically diverse clients.

As I reflect on the past year I am proud to declare we continued to move forward collectively to overcome industry challenges within the sector. We have welcomed diverse and merit-based board members who are supported by a robust leadership and management team within our organisation.

Congratulations

CHAIR’S AWARDS

Congratulations to Corinne Butt and Yasuko Anderson for being awarded the 2017 Chair’s Award. This peer nominated award acknowledges the outstanding achievement of staff members who uphold the values, vision and mission of our organisation. 

I extend a heartfelt thank you to Colin Coverdale for his service on the board as a Non-Executive Director for two years. We have now officially welcomed back Ricardo Viana to the board as a NonExecutive Director. Our staff and volunteers have continued to provide us with their passion and dedication and I would like to take the opportunity to thank them for their unrelenting commitment to our values of unity, compassion, integrity, respect and joie de vivre (joy of life). I thoroughly believe we have recruited a skilled and diverse workforce that has allowed us to flourish and meet our objectives. To conclude, it is with a sense of satisfaction and gratitude for everyone involved in another year of building a strong and resilient organisation, including the support from multicultural and mainstream services. We have successfully continued to be the peak body for culturally and linguistically diverse communities on the Gold Coast. I look forward to another positive and exciting year of service with the organisation.

Thank you, Lyn Dasey Chairperson


Kitchen Assistant

Operations and Roster Team

Volunteers

Operations and Systems Administrators

Health & Reablement Team

Chef

Systems Administrator Manager

Community Development Officer, SQ4W & CAMS

Fitness Team

Health & Wellness Snr Care Advisor

People & Culture Officer

Group Activity Workers

Care Advisor

Chief Executive Officer

Project Manager

Chief Operations Officer

Executive Assistant

Board of Directors

Mental Health Support Worker

PIR Facilitator

Team Leaders

Snr Care Advisor & Social Worker

Home Care Worker

Care Advisors

Home Care Package Snr Care Advisor

Care Givers

Reception

Financial Officers

Financial Accountant

Chief Financial Officer

Customer Service & Roster Planner

SCA Business Manager

ORGANISATIONAL CHART


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Multicultural Communities Council Gold Coast Ltd

OUR BRANDS

Multicultural Communities Council Gold Coast is the peak regional organisation serving the needs of multicultural residents.

CURA is a branch of MCCGC and is devoted to caring for seniors and people with disabilities who are not ready to leave their home for residential care and who need support to live a full and productive life in their own home.

Simply Caring Australia strengthens home support programs with private home care services, giving choice and control over the services customers require by ensuring innovation and excellence in care.


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Multicultural Communities Council Gold Coast Ltd

FINANCE MCCGC has had another productive year with continued growth in many areas while still adjusting to the many changes within the industry. These changes can be seen within the below summaries.

Revenue Revenue for 2017/18 has increased by 21% over the 2016/17 financial year equating to a 60% increase from the 2015/16 period. Grant income continues to grow, serving as 82% of the total income. This an increase of 18% from the previous year and highlights the growth in our Home Care Package client base. Simply Caring Australia has experienced an income increase of close to 40% in revenue resulting in $730,000 for the year.

Fees & Charges Grants Received Interest Received Other Income Simply Caring Australia

Expenditure Expenditure has increased by 21% including an asset impairment of $278,000 for My Support Broker. The increase in expenditure has been in response to the additional Home Care Package client base. The expenses are reflected through both wages and related client support costs. In addition, increased resources for Community Engagement and Corporate Services teams to maintain MCCGC’s high level of client satisfaction. The Corporate Services expenditure has ensured that key systems are robust and that the organisation is in a healthy position for continued growth in future years.

Client Support I mpairment of Intangible Asset Other Expenses Wages and on costs

Balance Sheet The trade and payables have increased by 43%, in line with our Home Care Package clients unspent funding balances. MCCGC is committed to achieving the right balance between financial growth and sustainability and community engagement. Collectively MCCGC will continue to deliver appropriate programs to the community without negatively impacting our future position.


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Multicultural Communities Council Gold Coast Ltd

One of our very first volunteers we met at a walk together in 2016. She was extremely shy and was going through a hard time settling into a new country after leaving her friends, family and successful governmental job in Indonesia. Since then, she has obtained a Certificate III in Individual Support with Train2care, she helps with the facilitation of the Talking Circles program, volunteers with our ‘I Speak Your Language’ program and at a range of our different events on the Gold Coast. Outside of MCCGC she is now well integrated and ‘gives back’ by volunteering with the Benevolent Society for the Multicultural Playgroup and is also a dancer with Kusuma Indonesian Group. This highlights how our programs can lead to various pathways within volunteering, social support, training and events. – Marie Daix, Membership and Community Development Officer.


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Multicultural Communities Council Gold Coast Ltd

IAL C O

9 likes 27

N NE CTIONS

2

SOC

+ 821 from 2016

3 09

f

er low s l o

9 total v 75

s iew

2

Average reach of 1530 for video posts including: 118 clicks and 59 reactions, comments and shares.

A new means of social media + 96 from 2016

+

Memberships

Connections

Volunteers

70 Individual Membership

196 contacts in our Gold Coast Ethnic groups database

71 Volunteers

45 Organisational memberships i. 13 business ii. 32 community organisations

143 contacts in the Gold Coast Multicultural Network Database (local service providers)

90% from CALD backgrounds.


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Multicultural Communities Council Gold Coast Ltd

I SPEAK YOUR LANGUAGE In November 2017 we launched the I Speak Your Language program a volunteer based cultural support program delivering a free social support phone call to isolated Culturally and Linguistically Diverse (CALD) participants throughout Queensland. The project aims to increase migrant and refugee volunteer participation and build a sense of belonging while supporting primarily vulnerable isolated non English speakers. The project is part of the MAQ Celebrating Multicultural QLD Grants and has helped not only clients but volunteers feel a sense of meaningful connection with community across the state. The partnership built with Australian Red Cross and the exposure received from SBS news, Gold Coast ABC radio, Gold Coast Bulletin, Social media and Health and service providers network has raised MCCGC’s Community Development profile to a state level. The I Speak Your Language story on SBS Facebook page had 94 000 views, 302 shares and 998 reactions and we hope to continue expanding the project and languages after the feedback received.

Check out the story here: https://www.sbs.com.au/news/i-speakyour-language-programme-reaching-out-to-elderly-migrants Languages included: Thai, Bahasa, Spanish, Korean, Japanese, Russian, Mandarin, Italian, Persian, French, Finnish, Arabic and Hungarian.

“I would just like to say thank you very much for my client. From my perspective I can see that she is really benefiting from receiving a telephone call in her first language. She has informed me that she really enjoys her chats. Thank you again for your wonderful service.” -C  ounsellor from Cooktown.


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Multicultural Communities Council Gold Coast Ltd

THE STATS

“The I Speak Your Language project has been of great benefit to the culture of our organisation. Not only has the project increased the diversity of people within the office, it has also added to the depth of our understanding around everyday cultural differences.

60 18 13

Staff and volunteers have enjoyed the varied social interactions that this project brings and have also seen an increase in the diversity of participants, enhancing our knowledge and skills."

participants were reached

- Adrienne Diaz, Service Lead Red Cross.

volunteers languages available

Average of

400-600

mins of calls each week

Cantonese

Arabic

German

Russian

Serbian

French

Greek

Mandarin

Polish

Hungarian

Korean

Croatian

Spanish

Italian

Japanese

TOP CLIENT LANGUAGES 2017/18 Japanese Italian Spanish Croatian Korean Hungarian Polish Mandarin Greek French Russian Serbian German Arabic

Cantonese Bosnian Ukrainian Czech Lebanese Macedonian Tagalog Romanian Dutch Finnish Hebrew Indonesian Tigrinya Afrikaans

Armenian Bisaya Chinese Latvian Malay Maltese Persian Portuguese Slovene Swedish Thai English


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Multicultural Communities Council Gold Coast Ltd

TRAIN2CARE SKILLING QUEENSLANDERS FOR WORK We were pleased to continue delivering Skilling Queenslanders for Work training, Train2care, this year and build on the success of the 2017 program where 75% of graduates were employed or went on to further study. 25 Participants in 2018 have been enrolled in Certificate II or III training to date (Skills for work and Individual Support) and with training still underway we have 17 community members who have completed their studies in 2018. Over 53% of the group have already gone on to further studies or employment with participants often getting more than one job offer! The reputation and trust in the support offered into employment have meant that many of our communities promote the training and we hope to continue to meet our communities needs and leverage of our relationships with employers in health related industries. With further funding secured in 2019 we will be training community in disability and ageing as part of the Individual Support qualification.

17 countries represented include Thailand, South Korea, China, Japan, Eritrea, Philippines, Indonesia, Taiwan, Russia, Malaysia, Portugal, Bosnia, Hungary, Colombia, Morocco, Hong Kong and Australia.

Destination graduate outcomes 2018 Home and Community Care

Disability

Further Training

Residential Care

Anna Jung: Thanks to CURA, I was blessed with the opportunity to learn and study aged care. As my husband has previously done business with CURA, he recommended me to take this opportunity. After marriage, I was busy taking care of my children and family and therefore, it was challenging to suddenly study and learn a new skill. However, thanks to Jen and Troy’s support from MCCGC, I was able to complete this course. I would like to specifically give thanks to Jen; she was so very patient and kind in supporting me, especially theory and class-related work. She was a big help for me when I was very stressed. Even during my placements, as it was difficult at first, the centre trainers were very helpful, I was able to learn a lot of things hands on. This is when I felt relieved that I made the right choice to take on this challenge. After successfully completing my placements and finishing my course, I was again blessed with the opportunity to sit an interview for CURA, and to my surprise, I was successful and received the job. Overall, I am very happy that I am in this field, as it reminds me of my mother who is living in South Korea and when I treat the elderly when I provide my service, I treat them as if I am treating my mother. This is the blessing of Aged Care.


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Multicultural Communities Council Gold Coast Ltd

PROGRAMS AND EVENTS Ready Set Goal

“A unified and harmonious community presents a sense of belonging among its people and builds community confidence and resilience.” The Multicultural Queensland Charter is encapsulated in the Ready Set Goal Program facilitated by MCCGC. Students from Brazil, Eritrea, Thailand, Japan, Portugal, Egypt, Spain, Sudan, Ethiopia, Columbia, Denmark, Philippines, Vanuatu, Somalia and Poland are part of the program. Respect for self and for others has been a vital component both on and off the field, especially in overcoming the language barrier. One of the most positive outcomes since its inception in 2016 has been the continued commitment towards matches between CALD students from Keebra Park State High school and talented players from Saint Stephen’s College. Witnessing handshakes extend into friendships, words of welcome and community connection before, during and after a competitive, emotional and passionate game remains a highlight for coaches, mentors and most of all, the students each year. Thank you Christina Murray (Keebra Park State High School) and Sarah Standage (Saint Stephens College) for your continued support along with Multicultural Affairs Queensland and Queensland Government.

International Café International Café promotes and celebrates our multicultural Gold Coast senior’s services, community care, health services, and this year included workshops, live entertainment, service information tables and cultural food tasting. This event is celebrated during Queensland Multicultural Month and Queensland Seniors’ Week. It is funded through community grants and sponsorships and hosted close to 600 seniors, carers, family and ethnic community members. Compliments: “Fantastic promotion of culture.” “Very interactive, colourful, welcoming and connecting the community. Well done.”

Harmony Day MCCGC with The Gold Coast Multicultural Network planned and celebrated Harmony Day 2018. Community organisations around the Gold Coast came together in multicultural unity by presenting cultural displays, performances and interactive workshops at several Gold Coast locations. https://www.youtube.com/watch?v=G8_WhuEJ0oU

Sisters for Success Sisters for Success was a first for 2018 and was focused on young women from local schools. The day provided inspirational stories and a mentoring and leadership skills workshop in partnership with the Queensland Graduate Women Network. Guest speakers included Aileen Pidgeon (Assistant Professor of Psychology, Bond University), Dr Miranda Mortlock (Agricultural Scientist and Statistician), Amie Khosla (PhD in Theoretical Physics) and Joyce Taylor (Community Development) as well as a styling workshop facilitated by Kristina Savka (Entrepreneur and Fashion Designer). We invited inspirational women from the Network (Gold Coast branch) to tell their story and share their tips for success to a range of school girls including students from refugee and migrant backgrounds. https://www.youtube.com/watch?v=jcsY5McuBUI “I have learnt that I have to be the best version of myself.” - Attendee, originally from Thailand (17 yrs old) “I have learnt that we should embrace our differences.” - Attendee (17 yrs old), born in Australia.


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Multicultural Communities Council Gold Coast Ltd


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Multicultural Communities Council Gold Coast Ltd

Simply Caring Australia currently provides personalised private in-home care services to clients across South East Queensland under the trusted reputation of MCCGC. Our team consists of caregivers who are highly trained, skilled and most importantly, provide extra ordinary care to support our clients in their homes. We have continued to build more business partnerships through new brokerage arrangements with like-minded community service providers in our service regions. This year we have expanded our service region to include support to clients living in the Redlands and Northern New South Wales regions. Our organisation has recruited more caregivers to deliver our services across all our regions and is expected to continue to grow. By focusing on successful networking and building new partnerships within the community, Simply Caring Australia has broadened the range of services and now supports many residential aged care facilities across South East Queensland. This was achieved by providing personalised one-on- one accompanied transportation services and companionship care to the residents living in these facilities. Our specialised caregivers have been supporting clients with a variety of different needs including dementia and mental health issues. Simply Caring Australia has had an increase in requests to assist international visitors travelling to Australia for holidays requiring support for their elderly relatives. There is tailored and flexible support services enabled for clients to access for short periods of time while they are on holidays.

21,251.90

kilometres travelled

Assisting clients by escorting patients to medical appointments and social outings. Increase of 5,599.90km from the previous year. Total growth of 35.78%

We have increased our hours by

33.41%

We have significantly increased our output of hours from the previous financial year to this financial year. Most of our growth has been providing services between Monday - Friday.

2016/ 17

32.6% increase

2017/ 18

This year, Simply Caring Australia have been working to provide free support, advice and education sessions to groups across our service regions. Our information sessions cover topics such as accessing My Aged Care and falls prevention.

through providing services on a Sunday

We have also increased our hours and clients by providing services on public holidays this financial year. This has seen an increase of 5.52% from the previous financial year.


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Multicultural Communities Council Gold Coast Ltd


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Multicultural Communities Council Gold Coast Ltd

OPERATIONS REPORT Over the past year, we have been making essential variations to our structure and to our processes to meet the changing needs of our funders and business. We restructured our team to include a Senior Management Team that support the following streams: • • • •

Community Development and Operations In-Home and Advocacy Services Health and Wellness Group Services Home Care Packages.

More recently, we have included a People and Culture Officer position that will work across all businesses under MCCGC. This position will assist in building the leadership and support capacity of the Senior & Executive Management teams, as well as address best practice HR principles to build capacity and engagement across all teams within MCCGC. These changes have positioned us well as we embark on the transition to the Aged Care Quality Standards and new funding guidelines moving into 2019.

Fleet Vehicle Use

314,205km Private Vehicle Use

215,638km Total

529,843km This is equivalent to travelling around the world at the equator 13.2 times in one year.


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Multicultural Communities Council Gold Coast Ltd

PARTNERS IN RECOVERY This year we expanded our Partners in Recovery (PIR) program to include a Mental Health Support Worker, Brendan, and Kristie, the facilitator. This team has been instrumental in navigating our PIR participants through the National Disability Insurance Scheme (NDIS) roll out on the Gold Coast, whilst also assisting them to achieve their current goals within the program. We are really happy to report some of our successes from our PIR participants. For example, we have had clients complete training that has led to employment, we have commenced a fishing group to facilitate social connections in a mutual hobby that once was forgotten, and we have had participants move into safe accommodation settings.

Client Story: Brendan has been working with a socially isolated client originally from Egypt. The client had no social connections and rarely left his home. Brendan has begun to reintroduce him to his favourite pastime, fishing, and he is now accessing some domestic and meal preparation under QCCS. Brendan assisted the client to access a mobile phone app that allowed him to make a free call to his sister in Egypt - they had not spoken in more than 10 years, and the sister had no idea what had become of her brother. The conversation was deeply moving for both. We are only three months into the roll-out of NDIS and it is a learning experience for PIR, the participants and the service providers on the Gold Coast. We are thrilled that some of our participants have been approved for NDIS and we have commenced support coordination services to assist in plan implementation.


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Multicultural Communities Council Gold Coast Ltd

COMMONWEALTH HOME SUPPORT PROGRAM

HOME CARE PACKAGES

52 CHSP and Dementia Respite Customers transitioned to Home Care Packages this year. Providing this continuity of care for our customers has been key to our growth. Total entry level home care services (CHSP and QCC) 35,459 hrs.

We have experienced a steady growth of our Home Care Packages over the last year. We are currently growing at 18%, which is double the national average of 9%, which reflects well upon our flexible and positive team approach to delivering home care packages.

Goods and Equipment Assistive Technologies was a funding line added through Commonwealth Home Support program to deliver goods and equipment to individuals in need of assistance throughout Queensland.

Level 1 Level 2

17

Level 3

Number of clients

91

Most requested goods and equipment: Mobility walkers Shower chairs and Over toilet aides.

Built relationships with: Aidacare QLD Rehab Balance Mobility Walk on Wheels Advanced Mobility Scooters and Mobility Gold Coast Health ACNA OzCare Prescare

63

Level 4

Total 175

62 33

67

sub-contractors

28,013.9 total hours of care

I have dealt with several care providers in Queensland and Victoria, and I can confidently say CĂœRA is the best by far, so if there is anything I can do, I would be delighted. - Aya Biggs

1 4

Person moved from level 1 to

Level 2 People moved from level 2 to

Level 4

24 10

People moved from level 2 to

Level 3 People moved from level 3 to

Level 4


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Multicultural Communities Council Gold Coast Ltd

DEMENTIA RESPITE FOR WORKING CARERS PROGRAM CĂœRA has provided 13,516 hours of support to carers of people with dementia or neurodegenerative illnesses this year, to support more than 40 carers to continue to work, study, volunteer or look for work. The program is integrated into our Wellness Centre Programs and also provides some individualised support as well as community outings. Through this additional State based funding, we have supported many families to continue to care for their loved ones in their home and we have been able personalise some of our care services.

Our CĂœRA Home Care Worker, Ross, has been visiting Mr C. over the past 10 months. Ross was purposely matched to Mr C. as they have a shared interest in the arts and gardening. Since Mr C.’s diagnosis of dementia, his wife noticed a decline in his enthusiasm for his passions, and this was impacting on his emotional health. They both agreed that they would love to reignite his interests. In the beginning, the art therapy sessions were all about getting used to paints and brushes and the general feel of painting again. Over the 10-month period, Mr C. has rediscovered his and has also loved exploring the art world with visits to Swell at Currumbin and HOTA. To expand on the required respite, Mr C., ably facilitated by Ross, has also started a small gardening group within the Centre-based Respite days with another two clients. They have been choosing the plants, going to Bunnings to purchase equipment and looking after the gardens. We have seen this small group with common interest in gardening form social connections that would not have been formed without the Dementia Respite for Working Carers funding. We understand that respite is only truly respite when the carers can feel confident that their loved ones are happy and safe doing activities that are meaningful to them. We know that from the feedback we receive from carers, clients and our team, that our respite days are bringing value to the client and carer alike.


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CÜRA – HEALTH AND WELLBEING PROGRAMS Throughout the year we have experienced steady growth across all of our programs and our whole team has been working positively and proactively to assist the health and reablement needs of our customers. CURA’s Health and Reablement Team deliver several fitness classes per week that are tailored to the health and ability needs of the participants, by the Team Leader Annette and team members Etsuko and Hidemi. Over this year, the popularity of these classes has increased and participants have also had opportunities to participate in some new funky exercise regimes. The health outcomes that we are witnessing from our participants, who access the classes through a variety of funding streams, have been amazing. We have had participants who were previously ineligible for lung transplants due to poor lung capacity, improve their lung capacity through regular attendance in our Lungs in Action program and are now able to receive the lifesaving surgery. The success of this program is not just attributable to the exercise sessions and the motivation by the team, but more importantly the social connections and friendships that have been built that encourage each other to regularly attend and to also step outside their comfort zone. Last year our Lungs in Action group participated in a cycling event. This year they became the CURA Hip Hop Crew. This Hip Hop Crew learnt a modern hip hop routine, rehearsed, laughed and then performed at International Café 2018, proving to be the highlight of this event. Check out the link below: https://www.youtube.com/watch?v=nx0ESBMC25Q

Multicultural Communities Council Gold Coast Ltd


1 Dominions Road, PO Box 345, Ashmore City Qld 4214 Ph: +61 7 5527 8011 Fx: +61 7 5527 8531 info@mccgc.com.au mccgc.com.au info@curacares.com curacares.com info@simplycaring.com.au simplycaring.com.au

Multicultural Communities Council Gold Coast Ltd is supported by financial assistance from the Australian Government and the Queensland Government (Department of Communities, Disability Services and Seniors). Š Copyright of Multicultural Communities Council Gold Coast Ltd 2014

MCCGC - Annual Report 2017 / 2018  
MCCGC - Annual Report 2017 / 2018  
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