Page 1


Admissions Information



Applicants for admission must apply online at The Admissions Committee takes a comprehensive approach in evaluating applications, and only complete application packets are considered. The application requirements include: • Application form • Personal resume • All college transcripts • (3) Recommendations • Employer sponsorship letter • Interview when all materials are received • Application fee: $60

110 Pfahl Hall 280 W. Woodruff Ave. Columbus, OH 43210-1144

Jay Kasey, COO OSU Health Systems


For a complete list of on-campus information sessions, visit

“I applaud Ohio State’s role in developing an operational excellence master’s program. Graduates of this highquality program will be in great demand at the Ohio State Medical Center.”

Building Tomorrow’s Lean Leaders

Program Costs The fee for the 2009–2010 MBOE degree is $39,000. The Blackwell at Fisher offers special nightly rates to participants of the Fisher MBOE program.

“There are three kinds of leaders.

For More Information Bob Mick Program Manager Master of Business Operation Excellence Fisher College of Business (614) 247-2556

Master of Business Operational Excellence

Those who allow you to do what you want. And lean leaders who come down to the work and help you figure it out.” —John Shook

Senior Advisor Lean Enterprise Institute

David R. Conrow, Vice President Kaiser Production System


Nonprofit Org. U.S. Postage PAID Permit No. 711 Columbus, OH

“We can envision the benefit to Kaiser by placing high-potential, new managers in the program. The nature of the program: one- year duration, short intense periods of learning and translating the classroom to company, would prove immensely beneficial to our organization.”

Those who tell you what to do.

“Fisher’s MBOE is designed to create lean thought leaders with a bias for action. Graduates will help lead their organizations to achieve the high level of operational excellence that a successful future requires.” Peter Ward Richard M. Ross Chair in Management Fisher College of Business

Who Should Earn an MBOE?

Capstone Project

The MBOE is designed for individuals identified by their executive leaders as having high potential for success in managing operations toward excellence.

Based on an agreement between the student, MBOE faculty and sponsor, the Capstone Project is an integral part of the program. The student leads a team in his/her own organization to achieve a major improvement over the one-year course of the program. Each student is assigned an experienced faculty coach who monitors his/her progress and provides mentoring through regular contact using a variety of technologies. Monitoring is

Candidates should have: • Earned at least a bachelor’s degree from an accredited university. (All disciplines are welcome—great leaders come from all types of experience.) • A history of successful work experience in which managing processes are part of the job. • Been recommended by an executive sponsor. • A passion for relentless improvement.

Blending Learning and Doing The Fisher MBOE program is structured to provide intense periods of on-campus learning, followed by practical application of concepts through the integrative Capstone Project. Students are mentored individually on their projects by a faculty coach throughout the program. The Capstone Project provides a substantive practical experience as students complete continuous-improvement projects based at their home companies. By applying knowledge from the curriculum, receiving guidance from a faculty coach and gaining encouragement from a company sponsor, each student translates classroom fundamentals to real-world applicability.

Quality, Reputation and Benefit

Revolutionizing the Field Operational excellence—the ability to manage value creation processes without waste better than the competition year after year—is a common theme in the best-performing organizations in the world. To achieve operational excellence, managers need to think differently, using the tools of value stream management, employee engagement, waste reduction, capability building and innovation. MBOE graduates will develop the leadership skills to succeed in organizations that strive for operational excellence.

Fisher’s programs consistently rank among the best nationally and internationally. In the 2009 U.S. News & World Report, Fisher maintained its status as a top MBA program, ranking 9th among the nation’s public institutions. The Executive MBA program ranks 3rd in the nation for “return on investment” by the Wall Street Journal and 14th in the world by BusinessWeek 2008. U.S. News ranks Fisher’s undergraduate program 9th among publics and 17th nationally. In Operations Management, Fisher’s MBA ranks 13th worldwide (Wall Street Journal) and the undergraduate program ranks 8th (U.S. News). “A revolutionary program that combines the right balance of theory and application to prepare future leaders for the challenges ahead.”

Helen Zak Chief Operating Officer Lean Enterprise Institute

accomplished by the constant sharing of A3 “storyboards,” and a final report-out is a major element of success. In most cases, the benefits to the organization that result from the project can far exceed the tuition and related expenses. More importantly, the project reinforces the classroom learning and provides the student an opportunity to quickly exploit MBOE learning to make a difference.

MBOE Program Calendar 2009–2010

(Expected Dates)



On-Campus Dates

Pre-program orientation

December 2009

1 Interim 1

Operational excellence in service and manufacturing December 14–18, 2009 Homework; online exam on module 1; project work and coaching

2 Interim 2

Value stream management January 25–29, 2010 Homework; online exam on module 2; project work and coaching

3 Interim 3

Stabilizing operations; statistics, part 1 March 22–26, 2010 Homework; online exam on module 3; project work and coaching

4 Interim 4

Leadership and managing change: an improvement toe-hold; statistics, part 2 May 3–7, 2010 Homework; online exam on module 4; project work and coaching; Begin Six Sigma Black Belt training (online)

5 Interim 5

Creating and managing flow; statistics, part 3 June 14–18, 2010 Homework; online exam on module 5; project work and coaching; Continue Black Belt training (online)

6 Interim 6

Solving tough problems: Six Sigma Black Belt (in-class portion) August 23–27, 2010 Homework; project work and coaching; review for Six Sigma Black Belt exam

7 Interim 7

Managing change and innovation; Six Sigma Black Belt exam October 11–15, 2010 Homework; online exam on module 7; project work and coaching


Managing the extended value stream; final project review (executive sponsors invited) Commencement and celebration (families and friends welcome)

December 6–10, 2010 December 10, 2010

“The Fisher MBOE program is a great educational experience and I highly recommend it for leadership development. The curriculum is “real world” and immensely useful to me on the job. The instructors are industry experts who share practical information and know exactly how to shape your skills in lean process implementation. And the level of personal mentoring I have received through my Capstone Project has exceeded all expectations.” Don Buckingham MBOE Class of 2009 Executive Vice President Perio Inc.

Master of Business Operational Excellence  
Master of Business Operational Excellence  

MBOE Program Brochure 2009