Business Park, just north of Interstate 90. In 2000, the company expanded to the Texas Gulf Coast, and later added its satellite office in Louisiana. Currently the Maxpro Companies employ a total staff of 24 – 18 in Pennsylvania and six in the Gulf Coast. Its newly expanded 13,300-square-foot Fairview facility, which also serves as the company’s headquarters, houses Maxpro’s administrative, sales, customer service, assembly, repair and engineering departments, including a staff of five engineers and one designer. “Initially, when we moved into this facility we had 6,500 square feet and weren’t sure what we were going to do with all the space that we had,” notes Bowser. “Two years later we were out of space and put on a 2,000-square-foot addition. After the most recent addition of 4,800 square feet, built by the local firm of David J. Haller Construction, we still have room to expand.” The continued growth is a credit to Maxpro’s reputation and performance in the high-pressure business in which it has carved its niche. The company consistently meets or exceeds customer expectations with service and delivery that outperforms the industry norm. On average, 85 percent of incoming orders for standard products – such as pumps, boosters, amplifiers, valves, fittings and tubing – are shipped the same day. Aftermarket repairs take approximately three to five days, or same day for an emergency, while custom design systems generally ship in two to six weeks, depending on the complexity. “Delivery is what has gotten us to where we are at in the business right now,” notes Mike Bowser, vice president of Operations. “Our goal is to deliver a quality product to the customer as soon as possible, so response time is critical.” Case in point: Recently a service company operating in the Marcellus region purchased a pressure system from Maxpro for testing well-head components. The customer was so impressed with the capabilities of the unit and the reliability of the testing process that they quickly ordered a second unit for another testing facility. Maxpro responded by building and delivering the system within two weeks. “We were able to respond quickly because we stock the components required to get it done right away – all the way through the installation and training at the customer site,” says Mike Bowser. In order to maintain such an extensive inventory, the company has a strong relationship with Maximator® as well as other major suppliers. Maxpro has established a solid logistics network that enables inventory to flow in and out as needed. “It is definitely a challenge to know how much of everything to have on hand,” says Mike Bowser, “but our inventory allows us to satisfy our customers and deliver the products in a timely manner.”
Reputable Sales and Service
Maxpro’s National Field Sales Manager Mark Maloney, whose background includes mechanical engineering and technical sales, acknowledges that it’s Maxpro’s customer service, competitive pricing and product availability that play a critical role in the company’s success. Maxpro relies on its technical and engineering base to distinguish it from its competitors. Maxpro utilizes a distributor network of authorized resellers throughout North America to market its products. These independent businesses are
Maxpro’s management team includes National Sales Manager Mark Maloney, Vice President of Finance Eileen Flanagan, Vice President of Operations Mike Bowser, President Paul Bowser and Engineering Manager Greg Soltys.
not “catalog” distributors but engineering sales companies that know the technical aspects of the high-pressure business. “Our distributors receive annual training and updates to help maintain product knowledge,” says Maloney. This is supplemented by monthly product application bulletins and press releases.
System Application and Design
Equally impressive is Maxpro’s technical support staff. The company employs a technical team for repairs, aftermarket maintenance and system assembly and testing. Nearly one-third of the company’s Fairview employees are degreed engineers, with two being licensed professional engineers, each with more than 25 years of industry experience. The engineering team, led by manager Greg Soltys, is dedicated to providing prompt high-pressure application advice for individual products such as liquid pumps, gas boosters, and air amplifiers, in addition to working with customers and distributors to design specialized systems. The normal use of its products goes into a variety of high-pressure industrial applications, enhancing production line performance with higher pressure hydraulics, liquids, industrial gases and shop air. >
Maxpro Technologies, Inc. Headquarters: 7728 Klier Drive South Fairview, Pennsylvania 16415 About: The company was founded in 1995 to serve as the exclusive North American distributor for Maximator® liquid pumps, gas boosters, air amplifiers and high-pressure valves, fittings and tubing. Maxpro also supplies various custom high-pressure, airdriven systems that are designed by its in-house engineering team. Employees: 24 nationwide, including 18 at Maxpro Technologies in Fairview, Pennsylvania; and six total at Maxpro South in Houston, Texas and its satellite office in Lafayette, Louisiana. Markets Served: Primarily onshore/offshore oil and gas markets; plastics, automotive, aerospace, high-pressure water jet and food-processing industries; components for cold and hot isostatic presses; research and development laboratories; and, the general industrial market. Phone: 814/474-9191 Fax: 814/474-9391 Website: www.maxprotech.com Email: sales@maxprotech.com May 2011 > www.mbausa.org > 9