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Saudi Arabia P.O.Box: 101952, Riyadh 11629 K.S.A. Tel: + 966 1 254 4001 Fax: + 966 1 254 4011

Jordan P.O.Box: 962016, Amman 11196 Jordan Tel: + 9626 5162001 Fax: + 9626 5162005

Providing leading edge integrated solutions to Middle East users

Background Adaptive TechSoft Company was founded in the early nineties to develop integrated systems and applications to meet the needs of local and regional markets in the area of information technology by providing integrated solutions for business management and to meet the needs of education and health care sectors.

The company has developed a hospital management system ,and a management system of health insurance SafeNet ÂŽ, within the health sector. Also, it developed a management system for the universities and the colleges ,and also for the schools .

The company focused since its inception on excellence in building integrated systems, and using the latest technology to meet the needs of different sectors to computerize their work. On the basis of the company’s mission to adapt technology, the company has to build and attract skilled cadres, capable of dealing with technical information effectively, to achieve highly competitive solutions for the targeted market.

The success has been achieved by these solutions which are spread in the Arabic market where it was applied in Saudi Arabia, United Arab Emirates, Kingdom of Jordan, Egypt, Yemen and Palestine.

In addition, the company has made excellence in customer service, a major pillar of the local technical support mechanisms offered by the company. Also, the company adopts the latest standards for the development of systems provided by the company, depending on relational database and open systems to achieve flexibility in building the required solutions.


Board of Directors: Adaptive TechSoft Board of Directors consists of a group of businessmen who have a long experience in the field of high education and health care. All board members adopt the idea of

Localization and arabization of the technology for investing younger generations and rehabilitation to support the scientific and technical progress.


Our Vision:

Our Mission:

Achieving regional excellence in developing and applying modern technical solution" We are aspired to be the first choice for providing advanced, integrated solutions for health and education sectors.

Invest in creative minds to adapt technology in our Arabic region, through the production of advanced, integrated, high-quality systems to achieve regional and global leadership.


Our Core Values: Trusted partnership with our customers: we depend on our relationship with our customers on the principle of partnership; we help them to achieve their goals by understanding the progress of work. The software solutions we develop help our clients in taking decisions and making the procedures quickly and effectively. In addition, we are interested in building human relationships with creative partners to achieve the desired success.

Teamwork We are working together with our customers with respect and mutual cooperation; also, we united our talents and resources to achieve the best.

Excellence We demonstrate a high commitment to excellence in everything we do and foster an environment of continuous improvement and innovation.

Integrity We build long term relationships based on trust, reliability and professionalism.

Apply latest technology We apply the latest technologies to our software solutions.


Our Goals:

Work Methodology:

Our goal is achieving excellence in performance, quality of work, customer satisfaction through the adoption of a systematic practical partnership. We focused on achieving excellence in performance because the Arab world needs a unique product of high quality to meet the requirements of competition with foreign companies.

Our methodology is based on several controls and basics in the implementation of the projects : Specialization in the solutions offered by the company. Transparency and clarity in the relationship with customers. Professionalism in accomplishing the tasks assigned to us. Excellence in the relationship with customers by building a strategic partnership with them for the continuation and sustainability of success. Complete preparedness to respond to the requirements of the clients.

Assure the quality of work because we believe that customer satisfaction cannot be obtained only if the product covers all the requirements and the service provided to the customers is integrated, ideal and satisfy the aspirations of the client. We consider customer satisfaction as a key objective of our activities and we offer our best efforts to achieve this through the participation of the clients in the development of their own abilities and knowledge of teamwork in their positions.


Our Solutions: The company has since its inception, developed products using databases Oracel and based on open architecture which gives the products full flexibility and possibility of development and modernization while not relying on a certain type of hardware. Our products can deal with any type of hardware or operating system.

provides a solution for the computerization of all school's work including student’s information management systems, financial systems, administrative systems, and Human resources systems.

Proceeding from the company adoptepoint of specialization in the methodology of technical solutions offered, the company has focused on the health sector and education sector. provides a solution for the computerization of all procedures in the public and private hospitals including medical systems, financial, administrative and connectivity with medical devices and medical insurance and others. provides a solution for the computerization of all the acts of universities and colleges including student’s information management systems, financial systems, and administrative systems and human resources systems.


Strategic Alliances:

Technical Staff and Expertise Sectors:

As the company interests in achieving the integration with its partners in the technical solutions offered, it had carried out alliances with the following companies:

We are proud that we attracted excellent technical staff, which has high scientific and technical skills, and an accumulated experience in the area of systems development at all stages of development and implementation.

In 1996, ATS Signed an agreement with ORACLE corp. to market, sell and support ORACLE products in many arab countries. Due the technical evaluation, ORACLE granted ATS the “ORACLE PROGRAM PARTNER� Certificated

That staffs are distributed in the fields of a d m i n i s t r a t i v e, p r o j e c t m a n a g e m e n t , systems analysis, programming, implementation, quality control, database management, as well as some specialized experts in some special technical areas.

A company that specializes in providing various types of e-learning solutions.

A company specializing in providing solutions in the field of medical X-ray archiving.


The company provides adequate and practical technical training to its employees, In addition to the settlement of knowledge through the selection of a group of graduates in the Arab universities, hiring and training them on the latest technology in the fields covered by the company.

Why Adaptive TechSoft: (ATS) To achieve excellence in solutions and services that we offer to our customers, we are always keen to adopt the components and characteristics that enable us to reach the advance level of competitiveness at the markets we serve. These characteristics can be summarized in the outstanding performance, perfect work, attention to customer satisfaction, commitment to provide sophisticated solutions, the precision in deliver y, and building Expertise . As well as our solutions can be characterized as solutions that support the Arabic language in a comprehensive manner, and those which may use more than one language in their windows in an easy and effective way.


Our Services: It is our mission to shorten the distance between client’s vision and reality. ATS is able to accomplish this thru the following services:

Software Solutions Development: ATS develops solutions for Education, Higher Education, and Healthcare industries using the latest technology. We start from analyzing your business needs, documentation, and consultation to project delivery, implementation and on-going support. All of that is done following the standards of development life cycle processes at each stage of the project. Then we deliver tailored, cost-effective, high quality scalable custom solutions.

Software Solutions Application: The project teamwork in the company is fully qualified to suppor t the implementation c ycl of projects in the application of our solutions, including:


Planning the project Installation & Design Implementation Support Technical Support: our company is committed to provide excellent services to technical support for our solutions in the customer's environment. The customer support team includes staff trainers and experts in the field of support. That every member of the customer support team trained a comprehensive training on the products he serves,

Quality Standards: Our company ensures to follow the global standards in software development. As a result the company obtained the certificate ISO 9001/9003. The company also ensures compatibility with the concept of open architecture to protect the institutions investments and the customers. The data, information and software are important asset to the success of any organization, but this must be preserved and maintained, also it needs to be independent from hardware and equipment. Any change in the hardware or equipment, or even in operating systems should not affect the software. An important aspect for the company in the development of any system is the integration, and compatibility of the systems to provide opportunities to assist and deal with variables.

Advisory Services, Research and Development Activities: One of the most important events the company interested in is providing advisory services to clients to enable them to express their needs, and to provide practical and meaningful solutions, not only to meet current needs but also to cover future needs, and innovations in the field of information technology. In the other hand, we allocate part of the company's revenues in the activities of research and development, in order to improve and develop the performance of company’s management. This is reflected clearly on the company's products and supports services which are bound to our customers. This type of events conducts research on new and emerging technologies, even in methods of work or in the area of equipment. This is to ensure a fully satisfaction of customers. In this area we are always looking for new ways and solutions to unfamiliar problems and explore new programming horizons.


Our Clients: We have been able in a short period to build a large base of discerning customers in a number of countries. Below is a list of the most important customers and the countries to which we serve:

Universities and colleges use Kingdom of Saudi Arabia King Saud University Riyadh Umm Al Qura University Macca University of Imam Muhammad bin Saud Islamic Riyadh Islamic University Madina King Khalid University Abha Taif University Taif Qassim University Buraydah Jouf University Sakaka Najran University Najran Jazan University Jazan University of Tabuk Tabuk Majmaa University Majmaa Salman bin Abdul Aziz Kharj Shagra University Shagra Jubail Industrial College Jubail Community Colleges Dammam Community Colleges Hafr Batin Prince Sultan University Riyadh


Yamamah University Riyadh College of Medicine at King Fahd Medical City Riyadh National Institute of Technology Jeddah Universal Knowledge University Riyadh Al Maarefa College Riyadh Inaya Medical College Riyadh Saudi Electronic University Riyadh Buraydah Private Colleges Buraidah Qassim Private Colleges Buraidah United Arab Emirates Canadian University of Dubai Dubai Ein University Ein Al Hisn University Abu Dhabi College of Civil Aviation Emirates Airways Dubai Emirates College of Hospitality Dubai College of Communication Engineering Dubai Imam Malik College of Sharia and law Dubai Bahrain Kingdom University Manama Oman Zahra College Muscat Oman College of Science and Technology Muscat University of Suhar Suhar

Yemen University of Science and Technology Sana'a Jordan Al-Ahliyya Amman University Amman Zaytouna University of Jordan Amman Irbid Private University Irbid Philadelphia University Amman Amman Arab University for Post Graduate Amman Middle East University Amman Institute of Banking Studies Amman Ministry of Higher Education Amman Syria International University of Science and Technology Damascus Arab European University Damascus Yarmouk University Damascus University of Damascus Damascus Tishreen University Ladikiya University of Aleppo Aleppo Al-Baath University Hims National University of Hama Hama University of the Euphrates Deir al-Zour Ministry of Higher Education Damascus


Hospitals and medical centers use Kingdom of Saudi Arabia Al Nour Specialist Hospital Makkah Dallah Hospital Riyadh Al Mishary Hospital Riyadh Al-Moosa General Hospital Ahsaa AL Ahsaa Hospital Ahsaa Al-Nakheel Medical center Riyadh Al-Osrah International Hospital Riyadh Al-Mashfa Medical Center Riyadh Elite Medical Center Riyadh Riyadh Care Hospital Riyadh Riyadh National Hospital Riyadh Al-Imam University OPC Riyadh King Fahd Specialist Hospital Buraidah Eye Specialist Hospital Dahran Yanbu General Hospital Yanbu Prince Salman Kidney Hospital Riyadh Prince Saud Bin Jlewy Hospital Ahsaa Hafar Al-Batin Psychiatric Hospital Hfr UlBaten Jeddah Eye Hospital Jeddah AbdulRahman AlFaisal Hospital Riyadh Sharoura Hospital Sharoura Qaisooma Hospital Qaysoma


Jordan Arab Medical Center Jordan Hospital Jordan University Hospital Speciality Hospital King Hussain Cancer Center Al-Istishari Hospital Jabal AlZaytoun Hospital Almowasa Hospital Al Istiklal Hospital Kuwait Al-Seef Hospital Yemen Applied Science University Hospital

Amman Amman Amman Amman Amman Amman Amman Amman Amman



‫ﺍﻟﻤﺴﺘﺸﻔﻴﺎﺕ ﻭﺍﻟﻤﺮﺍﻛﺰ ﺍﻟﻄﺒﻴﺔ ﺍﻟﺘﻲ ﺗﻌﺘﻤﺪ ﻧﻈﺎﻡ‬ ‫ﺍﻟﻤﻤﻠﻜﺔ ﺍﻟﻌﺮﺑﻴﺔ ﺍﻟﺴﻌﻮﺩﻳﺔ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻟﻨﻮﺭ ﺍﻟﺘﺨﺼﺼﻲ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺩﻟﺔ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻟﻤﺸﺎﺭﻱ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻟﻤﻮﺳﻰ ﺍﻟﻌﺎﻡ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻹﺣﺴﺎﺀ‬ ‫ﻣﺮﻛﺰ ﺍﻟﻨﺨﻴﻞ ﺍﻟﻄﺒﻲ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻷﺳﺮﺓ ﺍﻟﺪﻭﻟﻲ‬ ‫ﻣﺮﻛﺰ ﺍﻟﻤﺸﻔﻰ ﺍﻟﻄﺒﻲ‬ ‫ﻣﺮﻛﺰ ﺍﻟﻨﺨﺒﺔ ﺍﻟﻄﺒﻲ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺭﻋﺎﻳﺔ ﺍﻟﺮﻳﺎﺽ‬ ‫ﺍﻟﻤﺴﺘﺸﻔﻰ ﺍﻟﻮﻃﻨﻲ ﺑﺎﻟﺮﻳﺎﺽ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻻﻣﺎﻡ )ﺍﻟﻌﻴﺎﺩﺍﺕ ﺍﻟﺨﺎﺭﺟﻴﺔ(‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻟﻤﻠﻚ ﻓﻬﺪ ﺍﻟﺘﺨﺼﺼﻲ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻟﻌﻴﻮﻥ ﺍﻟﺘﺨﺼﺼﻲ‬ ‫ﻣﺴﺘﺸﻔﻰ ﻳﻨﺒﻊ ﺍﻟﻌﺎﻡ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻷﻣﻴﺮ ﺳﻠﻤﺎﻥ ﻟﻠﻜﻠﻰ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻷﻣﻴﺮ ﺳﻌﻮﺩ ﺑﻦ ﺟﻠﻮﻱ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺣﻔﺮ ﺍﻟﺒﺎﻃﻦ ﻟﻠﻄﺐ ﺍﻟﻨﻔﺴﻲ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻟﻌﻴﻮﻥ ﺑﺠﺪﺓ‬ ‫ﻣﺴﺘﺸﻔﻰ ﻋﺒﺪ ﺍﻟﺮﺣﻤﻦ ﺍﻟﻔﻴﺼﻞ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺷﺮﻭﺭﺓ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻟﻘﻴﺼﻮﻣﺔ‬


‫ﻣﻜﺔ ﺍﻟﻤﻜﺮﻣﺔ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺍﻷﺣﺴﺎﺀ‬ ‫ﺍﻷﺣﺴﺎﺀ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺑ���ﻳﺪﺓ‬ ‫ﺍﻟﻈﻬﺮﺍﻥ‬ ‫ﻳﻨﺒﻊ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺍﻷﺣﺴﺎﺀ‬ ‫ﺣﻔﺮ ﺍﻟﺒﺎﻃﻦ‬ ‫ﺟﺪﺓ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺷﺮﻭﺭﺓ‬ ‫ﺍﻟﻘﻴﺼﻮﻣﺔ‬

‫ﺍﻷﺭﺩﻥ‬ ‫ﺍﻟﻤﺮﻛﺰ ﺍﻟﻄﺒﻲ ﺍﻟﻌﺮﺑﻲ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻻﺭﺩﻥ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻟﺠﺎﻣﻌﺔ ﺍﻷﺭﺩﻧﻴﺔ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻟﺘﺨﺼﺼﻲ‬ ‫ﻣﺮﻛﺰ ﺍﻟﻤﻠﻚ ﺣﺴﻴﻦ ﻟﻠﺴﺮﻃﺎﻥ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻻﺳﺘﺸﺎﺭﻱ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺟﺒﻞ ﺍﻟﺰﻳﺘﻮﻥ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻟﻤﻮﺍﺳﺎﺓ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻻﺳﺘﻘﻼﻝ‬ ‫ﺍﻟﻜﻮﻳﺖ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺍﻟﺴﻴﻒ‬

‫ﻋﻤﺎﻥ‬ ‫ﻋﻤﺎﻥ‬ ‫ﻋﻤﺎﻥ‬ ‫ﻋﻤﺎﻥ‬ ‫ﻋﻤﺎﻥ‬ ‫ﻋﻤﺎﻥ‬ ‫ﻋﻤﺎﻥ‬ ‫ﻋﻤﺎﻥ‬ ‫ﻋﻤﺎﻥ‬ ‫ﺍﻟﻜﻮﻳﺖ‬

‫ﺍﻟﻴﻤﻦ‬ ‫ﻣﺴﺘﺸﻔﻰ ﺟﺎﻣﻌﺔ ﺍﻟﻌﻠﻮﻡ ﺍﻟﺘﻄﺒﻴﻘﻴﺔ‬


‫ﺟﺎﻣﻌﺔ ﻓﻴﻼﺩﻟﻔﻴﺎ‬ ‫ﺟﺎﻣﻌﺔ ﻋﻤﺎﻥ ﺍﻟﻌﺮﺑﻴﺔ ﻟﻠﺪﺭﺍﺳﺎﺕ ﺍﻟﻌﻠﻴﺎ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻟﺸﺮﻕ ﺍﻷﻭﺳﻂ‬ ‫ﻣﻌﻬﺪ ﺍﻟﺪﺭﺍﺳﺎﺕ ﺍﻟﻤﺼﺮﻓﻴﺔ‬ ‫ﻭﺯﺍﺭﺓ ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﻟﻲ‬ ‫ﺳﻮﺭﻳﺎ‬ ‫ﺍﻟﺠﺎﻣﻌﺔ ﺍﻟﺪﻭﻟﻴﺔ ﻟﻠﻌﻠﻮﻡ ﻭﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ‬ ‫ﺍﻟﺠﺎﻣﻌﺔ ﺍﻟﻌﺮﺑﻴﺔ ﺍﻷﻭﺭﻭﺑﻴﺔ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻟﻴﺮﻣﻮﻙ ﺍﻟﺨﺎﺻﺔ‬ ‫ﺟﺎﻣﻌﺔ ﺩﻣﺸﻖ‬ ‫ﺟﺎﻣﻌﺔ ﺗﺸﺮﻳﻦ‬ ‫ﺟﺎﻣﻌﺔ ﺣﻠﺐ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻟﺒﻌﺚ‬ ‫ﺟﺎﻣﻌﺔ ﺣﻤﺎﺓ ﺍﻟﻮﻃﻨﻴﺔ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻟﻔﺮﺍﺕ‬ ‫ﻭﺯﺍﺭﺓ ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﻟﻲ‬

‫ﻋﻤﺎﻥ‬ ‫ﻋﻤﺎﻥ‬ ‫ﻋﻤﺎﻥ‬ ‫ﻋﻤﺎﻥ‬ ‫ﻋﻤﺎﻥ‬ ‫ﺩﻣﺸﻖ‬ ‫ﺩﻣﺸﻖ‬ ‫ﺩﻣﺸﻖ‬ ‫ﺩﻣﺸﻖ‬ ‫ﺍﻟﻼﺫﻗﻴﺔ‬ ‫ﺣﻠﺐ‬ ‫ﺣﻤﺺ‬ ‫ﺣﻤﺎﺓ‬ ‫ﺩﻳﺮ ﺍﻟﺰﻭﺭ‬ ‫ﺩﻣﺸﻖ‬


‫ﻋﻤﻼﺅﻧﺎ‬ ‫ﻟﻘﺪ ﺗﻤﻜﻨﺎ ﺑﺤﻤﺪ ﺍﷲ ﻭ ﺧﻼﻝ ﻓﺘﺮﺓ ﻭﺟﻴﺰﺓ ﻣﻦ ﺑﻨﺎﺀ ﻗﺎﻋﺪﺓ ﻛﺒﻴﺮﺓ‬ ‫ﻣﻦ ﺍﻟﻌﻤﻼﺀ ﺍﻟﻤﻤﻴﺰﻳﻦ ﻓﻲ ﻋﺪﺩ ﻣﻦ ﺍﻟﺪﻭﻝ ﻭﻓﻴﻤﺎ ﻳﻠﻰ ﻗﺎﺋﻤﺔ‬ ‫ﺑﺄﺳﻤﺎﺀ ﺃﻫﻢ ﺍﻟﻌﻤﻼﺀ ﻭ ﺍﻟﺪﻭﻝ ﺍﻟﺘﻰ ﻳﻨﺘﻤﻮﻥ ﻋﻠﻴﻬﺎ‪:‬‬ ‫ﺍﻟﺠﺎﻣﻌﺎﺕ ﻭﺍﻟﻜﻠﻴﺎﺕ ﺍﻟﺘﻲ ﺗﻌﺘﻤﺪ ﻧﻈﺎﻡ‬ ‫ﺍﻟﻤﻤﻠﻜﺔ ﺍﻟﻌﺮﺑﻴﺔ ﺍﻟﺴﻌﻮﺩﻳﺔ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻟﻤﻠﻚ ﺳﻌﻮﺩ‬ ‫ﻣﻜﺔ ﺍﻟﻤﻜﺮﻣﺔ‬ ‫ﺟﺎﻣﻌﺔ ﺃﻡ ﺍﻟﻘﺮﻯ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻹﻣﺎﻡ ﻣﺤﻤﺪ ﺑﻦ ﺳﻌﻮﺩ ﺍﻹﺳﻼﻣﻴﺔ‬ ‫ﺍﻟﻤﺪﻳﻨﺔ ﺍﻟﻤﻨﻮﺭﺓ‬ ‫ﺍﻟﺠﺎﻣﻌﺔ ﺍﻹﺳﻼﻣﻴﺔ‬ ‫ﺃﺑﻬﺎ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻟﻤﻠﻚ ﺧﺎﻟﺪ‬ ‫ﺍﻟﻄﺎﺋﻒ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻟﻄﺎﺋﻒ‬ ‫ﺑﺮﻳﺪﺓ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻟﻘﺼﻴﻢ‬ ‫ﺍﻟﺠﻮﻑ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻟﺠﻮﻑ‬ ‫ﻧﺠﺮﺍﻥ‬ ‫ﺟﺎﻣﻌﺔ ﻧﺠﺮﺍﻥ‬ ‫ﺟﺎﺯﺍﻥ‬ ‫ﺟﺎﻣﻌﺔ ﺟﺎﺯﺍﻥ‬ ‫ﺗﺒﻮﻙ‬ ‫ﺟﺎﻣﻌﺔ ﺗﺒﻮﻙ‬ ‫ﺍﻟﻤﺠﻤﻌﺔ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻟﻤﺠﻤﻌﺔ‬ ‫ﺍﻟﺨﺮﺝ‬ ‫ﺟﺎﻣﻌﺔ ﺳﻠﻤﺎﻥ ﺑﻦ ﻋﺒﺪ ﺍﻟﻌﺰﻳﺰ‬ ‫ﺷﻘﺮﺍﺀ‬ ‫ﺟﺎﻣﻌﺔ ﺷﻘﺮﺍﺀ‬ ‫ﺍﻟﺠﺒﻴﻞ‬ ‫ﻛﻠﻴﺔ ﺍﻟﺠﺒﻴﻞ ﺍﻟﺼﻨﺎﻋﻴﺔ‬ ‫ﺍﻟﺪﻣﺎﻡ ﻭﺣﻔﺮ ﺍﻟﺒﺎﻃﻦ‬ ‫ﻛﻠﻴﺘﻲ ﺍﻟﻤﺠﺘﻤﻊ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻷﻣﻴﺮ ﺳﻠﻄﺎﻥ ﺍﻷﻫﻠﻴﺔ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻟﻴﻤﺎﻣﺔ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﻛﻠﻴﺔ ﺍﻟﻄﺐ ﻓﻲ ﻣﺪﻳﻨﺔ ﺍﻟﻤﻠﻚ ﻓﻬﺪ ﺍﻟﻄﺒﻴﺔ‬ ‫ﺟﺪﺓ‬ ‫ﺍﻟﻤﻌﻬﺪ ﺍﻟﻮﻃﻨﻲ ﻟﻠﺘﻘﻨﻴﺔ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻟﻤﻌﺮﻓﺔ ﺍﻟﻌﺎﻟﻤﻴﺔ‬


‫ﻛﻠﻴﺔ ﺍﻟﻤﻌﺮﻓﺔ‬ ‫ﻛﻠﻴﺔ ﺍﻟﻌﻨﺎﻳﺔ‬ ‫ﺍﻟﺠﺎﻣﻌﺔ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‬ ‫ﻛﻠﻴﺎﺕ ﺑﺮﻳﺪﺓ ﺍﻷﻫﻠﻴﺔ‬ ‫ﻛﻠﻴﺎﺕ ﺍﻟﻘﺼﻴﻢ ﺍﻷﻫﻠﻴﺔ‬ ‫ﺍﻹﻣﺎﺭﺍﺕ ﺍﻟﻌﺮﺑﻴﺔ ﺍﻟﻤﺘﺤﺪﺓ‬ ‫ﺍﻟﺠﺎﻣﻌﺔ ﺍﻟﻜﻨﺪﻳﺔ ﻓﻲ ﺩﺑﻲ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻟﻌﻴﻦ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻟﺤﺼﻦ‬ ‫ﻛﻠﻴﺔ ﺍﻟﻄﻴﺮﺍﻥ ﺍﻟﻤﺪﻧﻲ ﺍﻟﺨﺎﺻﺔ ﺑﻄﻴﺮﺍﻥ ﺍﻹﻣﺎﺭﺍﺕ‬ ‫ﻛﻠﻴﺔ ﺍﻹﻣﺎﺭﺍﺕ ﻟﻠﻀﻴﺎﻓﺔ ﺍﻟﻔﻨﺪﻗﻴﺔ‬ ‫ﻛﻠﻴﺔ ﺍﻻﺗﺼﺎﻻﺕ ﺍﻟﻬﻨﺪﺳﻴﺔ‬ ‫ﻛﻠﻴﺔ ﺍﻹﻣﺎﻡ ﻣﺎﻟﻚ ﻟﻠﺸﺮﻳﻌﺔ ﻭﺍﻟﻘﺎﻧﻮﻥ‬ ‫ﺍﻟﺒﺤﺮﻳﻦ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻟﻤﻤﻠﻜﺔ‬ ‫ﺳﻠﻄﻨﺔ ﻋﻤﺎﻥ‬ ‫ﻛﻠﻴﺔ ﺍﻟﺰﻫﺮﺍﺀ‬ ‫ﻛﻠﻴﺔ ُﻋﻤﺎﻥ ﻟﻠﻌﻠﻮﻡ ﻭﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ‬ ‫ﺟﺎﻣﻌﺔ ﺻﺤﺎﺭ‬ ‫ﺍﻟﻴﻤﻦ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻟﻌﻠﻮﻡ ﻭﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ‬ ‫ﺍﻷﺭﺩﻥ‬ ‫ﺟﺎﻣﻌﺔ ﻋﻤﺎﻥ ﺍﻷﻫﻠﻴﺔ‬ ‫ﺟﺎﻣﻌﺔ ﺍﻟﺰﻳﺘﻮﻧﻴﺔ ﺍﻷﺭﺩﻧﻴﺔ‬ ‫ﺟﺎﻣﻌﺔ ﺍﺭﺑﺪ ﺍﻷﻫﻠﻴﺔ‬

‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺍﻟﺮﻳﺎﺽ‬ ‫ﺑﺮﻳﺪﺓ‬ ‫ﺑﺮﻳﺪﺓ‬ ‫ﺩﺑﻲ‬ ‫ﺍﻟﻌﻴﻦ‬ ‫ﺃﺑﻮ ﻇﺒﻲ‬ ‫ﺩﺑﻲ‬ ‫ﺩﺑﻲ‬ ‫ﺩﺑﻲ‬ ‫ﺩﺑﻲ‬ ‫ﺍﻟﻤﻨﺎﻣﺔ‬ ‫ﻣﺴﻘﻂ‬ ‫ﻣﺴﻘﻂ‬ ‫ﺻﺤﺎﺭ‬ ‫ﺻﻨﻌﺎﺀ‬ ‫ﻋﻤﺎﻥ‬ ‫ﻋﻤﺎﻥ‬ ‫ﺍﺭﺑﺪ‬

‫ﻣﻌﺎﻳﻴﺮ ﺍﻟﺠﻮﺩﺓ‬ ‫ﺗﺤﺮﺹ ﺍﻟﺸﺮﻛﺔ ﻋﻠﻰ ﺇﺗﺒﺎﻉ ﺃﻧﻤﺎﻁ ﻋﺎﻟﻤﻴﺔ ﻓﻲ ﻣﺠﺎﻝ ﺗﻄﻮﻳﺮ‬ ‫ﺑﺮﻣﺠﻴﺎﺗﻬﺎ ﻭﻟﻬﺬﺍ ﻓﺈﻥ ﺍﻟﺸﺮﻛﺔ ﺣﺼﻠﺖ ﻋﻠﻰ ﺷﻬﺎﺩﺓ ‪ISO‬‬ ‫‪ 9001/9003‬ﻭﻛﺬﻟﻚ ﺗﺤﺮﺹ ﻋﻠﻰ ﺍﻟﺘﻮﺍﻓﻖ ﻣﻊ ﻣﻔﻬﻮﻡ‬ ‫ﺍﻟﻤﻌﻤﺎﺭﻳﺔ ﺍﻟﻤﻔﺘﻮﺣﺔ ﻟﺤﻤﺎﻳﺔ ﺍﺳﺘﺜﻤﺎﺭ ﺍﻟﻤﺆﺳﺴﺎﺕ‬ ‫ﻭﺍﻟﻌﻤﻼﺀ‪.‬‬ ‫ﺇﻥ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻭﺍﻟﻤﻌﻠﻮﻣﺎﺕ ﻭﺍﻟﺒﺮﻣﺠﻴﺎﺕ ﻣﻦ ﺍﻷﺻﻮﻝ ﺍﻟﻤﻬﻤﺔ ﺟﺪﺍً‬ ‫ﻟﻨﺠﺎﺡ ﺃﻱ ﻣﺆﺳﺴﺔ ﻭﻟﻬﺬﺍ ﻻ ﺑﺪ ﻣﻦ ﺍﻟﺤﻔﺎﻅ ﻋﻠﻴﻬﺎ ﻭﺻﻴﺎﻧﺘﻬﺎ‬ ‫ﻭﻫﺬﺍ ﻳﺴﺘﺪﻋﻲ ﺃﻳﻀﺎً ﺍﺳﺘﻘﻼﻟﻴﺘﻬﺎ ﻋﻦ ﺍﻷﺟﻬﺰﺓ ﻭﺍﻟﻤﻌﺪﺍﺕ‪ .‬ﺇﻥ‬ ‫ﺃﻱ ﺗﻐﻴﻴﺮ ﻓﻲ ﺍﻷﺟﻬﺰﺓ ﺃﻭ ﺍﻟﻤﻌﺪﺍﺕ ﺃﻭ ﺣﺘﻰ ﻓﻲ ﻧﻈﻢ ﺍﻟﺘﺸﻐﻴﻞ‬ ‫ﻳﺠﺐ ﺃﻥ ﻻ ﺗﺆﺛﺮ ﻋﻠﻰ ﺍﻟﺒﺮﻣﺠﻴﺎﺕ‪.‬‬

‫ﻭﻳﺘﻢ ﺗﺨﺼﻴﺺ ﺟﺰﺀ ﻣﻦ ﻋﺎﺋﺪﺍﺕ ﺍﻟﺸﺮﻛﺔ ﻓﻲ ﻓﻌﺎﻟﻴﺎﺕ ﺍﻟﺒﺤﺚ‬ ‫ﻭﺍﻟﺘﻄﻮﻳﺮ ﺣﻴﺚ ﺗﻌﻤﻞ ﺇﺩﺍﺭﺓ ﺍﻟﺸﺮﻛﺔ ﻋﻠﻰ ﺗﺤﺴﻴﻦ ﻭﺗﻄﻮﻳﺮ‬ ‫ﺍﻷﺩﺍﺀ ﻭﻳﻨﻌﻜﺲ ﻫﺬﺍ ﺑﺠﻼﺀ ﻋﻠﻰ ﻣﻨﺘﺠﺎﺕ ﺍﻟﺸﺮﻛﺔ ﻭﻋﻠﻰ‬ ‫ﺧﺪﻣﺎﺕ ﺍﻟﺪﻋﻢ ﺍﻟﺘﻲ ﺗﻠﺘﺰﻡ ﺑﻬﺎ ﺗﺠﺎﻩ ﻋﻤﻼﺋﻬﺎ‪.‬‬ ‫ﻭﻫﺬﺍ ﺍﻟﻨﻮﻉ ﻣﻦ ﺍﻟﻔﻌﺎﻟﻴﺎﺕ ﻳﺘﻮﻟﻰ ﺍﻟﺒﺤﺚ ﻋﻦ ﺍﻟﺘﻘﻨﻴﺎﺕ ﺍﻟﺤﺪﻳﺜﺔ‬ ‫ﻭﺍﻟﻤﺴﺘﺠﺪﺓ ﺳﻮﺍﺀ ﻓﻲ ﻣﺠﺎﻝ ﺃﺳﺎﻟﻴﺐ ﺍﻟﻌﻤﻞ ﺃﻭ ﻓﻲ ﻣﺠﺎﻝ‬ ‫ﺍﻟﺘﺠﻬﻴﺰﺍﺕ ﻭﺫﻟﻚ ﻟﻀﻤﺎﻥ ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ﺍﻟﺮﺿﻰ ﺍﻟﻜﺎﻣﻞ ﻟﻠﻌﻤﻼﺀ‪.‬‬ ‫ﻭﻓﻲ ﻫﺬﺍ ﺍﻟﻤﺠﺎﻝ ﻧﺒﺤﺚ ﺩﺍﺋﻤﺎً ﻋﻦ ﺍﻷﺳﺎﻟﻴﺐ ﺍﻟﺠﺪﻳﺪﺓ ﻭﺇﻳﺠﺎﺩ‬ ‫ﺍﻟﺤﻠﻮﻝ ﻟﻠﻤﺸﺎﻛﻞ ﻏﻴﺮ ﺍﻟﻤﺄﻟﻮﻓﺔ ﻭﺍﺳﺘﻜﺸﺎﻑ ﺁﻓﺎﻕ ﺑﺮﻣﺠﻴﺔ‬ ‫ﺟﺪﻳﺪﺓ‪.‬‬

‫ﺇﻥ ﺗﻜﺎﻣﻞ ﺍﻷﻧﻈﻤﺔ ﻭﺗﻮﺍﻓﻘﻬﺎ ﻭﺗﻮﻓﺮ ﻓﺮﺹ ﺍﻟﻤﺴﺎﻋﺪﺓ ﻭﺗﻨﺎﻭﻝ‬ ‫ﺍﻟﻤﺘﻐﻴﺮﺍﺕ ﻣﻦ ﺍﻷﻣﻮﺭ ﺍﻟﻤﻬﻤﺔ ﺍﻟﺘﻲ ﺗﻌﺘﻨﻲ ﺑﻬﺎ ﺍﻟﺸﺮﻛﺔ ﻭﺗﺆﻛﺪ‬ ‫ﻋﻠﻴﻬﺎ ﻋﻨﺪ ﺗﻄﻮﻳﺮ ﺃﻱ ﻧﻈﺎﻡ‪.‬‬ ‫ﺍﻟﺨﺪﻣﺎﺕ ﺍﻻﺳﺘﺸﺎﺭﻳﺔ ﻭﻓﻌﺎﻟﻴﺎﺕ ﺍﻟﺒﺤﺚ ﻭﺍﻟﺘﻄﻮﻳﺮ‬ ‫ﻣﻦ ﺃﻫﻢ ﺍﻟﻔﻌﺎﻟﻴﺎﺕ ﺍﻟﺘﻲ ﺗﻮﻟﻴﻬﺎ ﺇﺩﺍﺭﺓ ﺍﻟﺸﺮﻛﺔ ﺍﻫﺘﻤﺎﻣﻬﺎ‬ ‫ﺗﻮﻓﻴﺮ ﺍﻟﺨﺪﻣﺎﺕ ﺍﻻﺳﺘﺸﺎﺭﻳﺔ ﻟﻌﻤﻼﺋﻬﺎ ﻟﺘﻤﻜﻴﻨﻬﻢ ﻣﻦ ﺍﻟﺘﻌﺒﻴﺮ‬ ‫ﻋﻦ ﺍﺣﺘﻴﺎﺟﺎﺗﻬﻢ ﺑﺎﻗﺘﺪﺍﺭ‪ ،‬ﻭﻛﺬﻟﻚ ﺗﻮﻓﻴﺮ ﺣﻠﻮﻝ ﻋﻤﻠﻴﺔ ﻭﻣﺠﺪﻳﺔ‬ ‫ﻟﻴﺲ ﻓﻘﻂ ﻟﺘﻠﺒﻴﺔ ﺍﺣﺘﻴﺎﺟﺎﺗﻬﻢ ﺍﻟﺤﺎﻟﻴﺔ ﻭﻟﻜﻦ ﺃﻳﻀﺎً ﻟﺘﻐﻄﻴﺔ‬ ‫ﺍﺣﺘﻴﺎﺟﺎﺗﻬﻢ ﺍﻟﻤﺴﺘﻘﺒﻠﻴﺔ ﻭﺍﻻﺑﺘﻜﺎﺭﺍﺕ ﺍﻟﺠﺪﻳﺪﺓ ﻓﻲ ﻣﺠﺎﻝ ﺗﻘﻨﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻮﻣﺎﺕ‪.‬‬


‫ﺧﺪﻣﺎﺗﻨﺎ‬ ‫ﺇﻥ ﻣﻬﻤﺘﻨﺎ ﺗﺘﻠﺨﺺ ﻓﻲ ﺍﺧﺘﺼﺎﺭ ﺍﻟﻤﺴﺎﻓﺎﺕ ﺑﻴﻦ ﺭﺅﻳﺔ‬ ‫ﺍﻟﻤﻮﺳﺴﺎﺕ ﺍﻟﺘﻰ ﻧﺨﺪﻣﻬﺎ ﻭ ﻭﺍﻗﻌﻬﺎ‪ .‬ﺑﺈﻣﻜﺎﻥ ﺍﻟﺸﺮﻛﺔ ﺍﻟﻔﻨﻴﺔ‬ ‫ﻟﺘﻮﻃﻴﻦ ﺍﻟﺘﻘﻨﻴﺔ ﺗﻘﺪﻳﻢ ﺍﻟﺨﺪﻣﺎﺕ ﺍﻟﺘﺎﻟﻴﺔ‪:‬‬ ‫ﺗﻄﻮﻳﺮ ﺍﻟﺤﻠﻮﻝ ﺍﻟﺒﺮﻣﺠﻴﺔ‪:‬‬ ‫ﺗﻄﻮﺭ ﺍﻟﺸﺮﻛﺔ ﺣﻠﻮﻻ ﺑﺮﻣﺠﻴﺔ ﻟﻠﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﻟﻲ ﻭ ﻟﻠﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﻡ‬ ‫ﻭ ﻟﻤﺆﺳﺴﺎﺕ ﺍﻟﺮﻋﺎﻳﺔ ﺍﻟﺼﺤﻴﺔ ﺑﺎﺳﺘﺨﺪﺍﻡ ﺃﺣﺪﺙ ﺍﻟﺘﻘﻨﻴﺎﺕ‪.‬‬ ‫ﻧﻨﻄﻠﻖ ﻣﻦ ﺗﺤﻠﻴﻞ ﺍﺣﺘﻴﺎﺟﺎﺕ ﺍﻟﻌﻤﻞ ﻭ ﺗﻮﺛﻴﻘﻬﺎ ﻭﺻﻮﻻ ﺇﻟﻰ‬ ‫ﻣﺮﺣﻠﺔ ﺗﺴﻠﻴﻢ ﺍﻟﻤﺸﺮﻭﻉ ﻭ ﺗﻨﻔﻴﺬﻩ ﻭ ﺩﻋﻤﻪ‪ ,‬ﻣﺘﺒﻌﻴﻦ ﺑﺬﻟﻚ‬ ‫ﺍﻟﺪﻭﺭﺓ ﺍﻟﻘﻴﺎﺳﻴﺔ ﻟﺘﻄﻮﻳﺮ ﺍﻟﻌﻤﻠﻴﺎﺕ ﻭ ﺍﻟﺒﺮﻣﺠﻴﺎﺕ ﻓﻲ ﻛﻞ‬ ‫ﻣﺮﺣﻠﺔ ﻣﻦ ﻣﺮﺍﺣﻞ ﺍﻟﻤﺸﺮﻭﻉ‪ .‬ﺛﻢ ﻧﻘﻮﻡ ﺑﺘﺴﻠﻴﻢ ﺍﻟﻌﻤﻴﻞ ﺣﻠﻮﻻ‬ ‫ﻣﻨﺎﺳﺒﺔ ﻟﺒﻴﺌﺔ ﺍﻟﻌﻤﻞ‪ ,‬ﻗﺎﺑﻠﺔ ﻟﻠﺘﻄﻮﻳﺮ ﺫﺍﺕ ﺟﻮﺩﺓ ﻋﺎﻟﻴﺔ‪,‬‬ ‫ﻭﺑﺘﻜﻠﻔﺔ ﻣﻨﺎﺳﺒﺔ ‪.‬‬ ‫ﺗﻄﺒﻴﻖ ﺍﻟﺤﻠﻮﻝ ﺍﻟﺒﺮﻣﺠﻴﺔ‪:‬‬ ‫ﺇﻥ ﻓﺮﻳﻖ ﻋﻤﻞ ﺍﻟﻤﺸﺎﺭﻳﻊ ﻓﻲ ﺍﻟﺸﺮﻛﺔ ﺍﻟﻔﻨﻴﺔ ﻟﺘﻮﻃﻴﻦ ﺍﻟﺘﻘﻨﻴﺔ‬ ‫ﻣﺆﻫﻞ ﺗﺄﻫﻴﻼ ﻛﺎﻣﻼ ﻟﺪﻋﻢ ﺩﻭﺭﺓ ﺗﻨﻔﻴﺬ ﻣﺸﺎﺭﻳﻊ ﺗﻄﺒﻴﻖ‬ ‫ﺍﻟﺤﻠﻮﻝ ﺍﻟﺘﻰ ﻧﻘﺪﻣﻬﺎ ‪ ,‬ﻭﻳﺸﻤﻞ ﺫﻟﻚ‪:‬‬ ‫ﺗﺨﻄﻴﻂ ﺍﻟﻤﺸﺮﻭﻉ‬ ‫ﺍﻟﺘﻨﺼﻴﺐ ﻭ ﺍﻟﺘﺼﻤﻴﻢ‬ ‫ﺍﻟﺘﻨﻔﻴﺬ‬ ‫ﺍﻟﺪﻋﻢ‬


‫ﺍﻟﺪﻋﻢ ﺍﻟﻔﻨﻰ‪:‬‬ ‫ﺗﻠﺘﺰﻡ ﺍﻟﺸﺮﻛﺔ ﺍﻟﻔﻨﻴﺔ ﻟﺘﻮﻃﻴﻦ ﺍﻟﺘﻘﻨﻴﺔ ﺑﺘﻮﻓﻴﺮ ﺧﺪﻣﺎﺕ‬ ‫ﻣﺘﻤﻴﺰﺓ ﻟﻠﺪﻋﻢ ﺍﻟﻔﻨﻰ ﻟﻠﺤﻠﻮﻝ ﻓﻰ ﺑﻴﺌﺔ ﺍﻟﻌﻤﻴﻞ‪ .‬ﺇﻥ ﻓﺮﻳﻖ‬ ‫ﻋﻤﻞ ﺩﻋﻢ ﺍﻟﻌﻤﻼﺀ ﻳﻀﻢ ﻣﻮﻇﻔﻴﻦ ﻣﺪﺭﺑﻴﻦ ﻭ ﺧﺒﺮﺍﺀ ﻓﻲ‬ ‫ﻣﺠﺎﻝ ﺍﻟﺪﻋﻢ‪.‬‬ ‫ﺇﻥ ﻛﻞ ﻋﻀﻮ ﻓﻲ ﻓﺮﻳﻖ ﻋﻤﻞ ﺩﻋﻢ ﺍﻟﻌﻤﻼﺀ ﺩﺭﺏ ﺗﺪﺭﻳﺒﺎ‬ ‫ﺷﺎﻣﻼ ﻋﻠﻰ ﺍﻟﻤﻨﺘﺠﺎﺕ ﺍﻟﺘﻰ ﻳﺨﺪﻣﻬﺎ ‪ ,‬ﻛﻤﺎ ﺃﻧﻪ ﻳﺴﺘﻤﺮ ﻓﻲ ﺗﻠﻘﻲ‬ ‫ﺩﻭﺭﺍﺕ ﺗﺪﺭﻳﺒﻴﺔ ﻟﺘﻄﻮﻳﺮ ﺍﻟﻤﻌﺮﻓﺔ ﻭ ﺍﻟﺨﺪﻣﺎﺕ ﺍﻟﺘﻲ ﻧﻘﺪﻣﻬﺎ‬ ‫ﻟﻠﻌﻤﻴﻞ ﺑﺎﺳﺘﻤﺮﺍﺭ‪.‬‬

‫ﻟﻤﺎﺫﺍ ﺍﻟﺸﺮﻛﺔ ﺍﻟﻔﻨﻴﺔ ﻟﺘﻮﻃﻴﻦ ﺍﻟﺘﻘﻨﻴﺔ‬ ‫ﻟﺘﺤﻘﻴﻖ ﺍﻟﺘﻤﻴﻴﺰ ﻓﻰ ﺍﻟﺤﻠﻮﻝ ﻭ ﺍﻟﺨﺪﻣﺎﺕ ﺍﻟﺘﻰ ﻧﻘﺪﻣﻬﺎ ﻟﻌﻤﻼﺋﻨﺎ‪,‬‬ ‫ﻧﺤﺮﺹ ﺩﺍﺋﻤﺎ ﻋﻠﻰ ﺗﺒﻨﻰ ﺍﻟﻤﻘﻮﻣﺎﺕ ﻭ ﺍﻟﺨﺼﺎﺋﺺ ﺍﻟﺘﻰ ﺗﻤﻜﻨﻨﺎ ﻣﻦ‬ ‫ﺍﻟﻮﺻﻮﻝ ﺍﻟﻰ ﻣﺴﺘﻮﻯ ﻣﺘﻘﺪﻡ ﻣﻦ ﺍﻟﺘﻨﺎﻓﺴﻴﺔ ﻓﻰ ﺍﻻﺳﻮﺍﻕ ﺍﻟﺘﻰ‬ ‫ﻧﺨﺪﻣﻬﺎ‬ ‫ﻳﻤﻜﻦ ﺗﻠﺨﻴﺺ ﻫﺬﻩ ﺍﻟﺨﺼﺎﺋﺺ ﻓﻲ ﺍﻷﺩﺍﺀ ﺍﻟﻤﺘﻤﻴﺰ‪ ،‬ﺍﻟﻤﺜﺎﻟﻴﺔ ﻓﻲ‬ ‫ﺍﻟﻌﻤﻞ‪ ،‬ﺍﻻﻫﺘﻤﺎﻡ ﺑﺮﺿﺎ ﺍﻟﻌﻤﻼﺀ‪ ،‬ﺍﻻﻟﺘﺰﺍﻡ ﻓﻲ ﺗﻘﺪﻳﻢ ﺣﻠﻮﻝ‬ ‫ﻣﺘﻄﻮﺭﺓ ‪ ،‬ﺍﻟﺪﻗﺔ ﻓﻲ ﺍﻟﺘﺴﻠﻴﻢ ‪ ,‬ﻭﺑﻨﺎﺀ ﺍﻟﺨﺒﺮﺍﺕ ﺍﻟﻤﺘﺨﺼﺼﺔ ‪ .‬ﻛﻤﺎ‬ ‫ﺗﺘﻤﻴﺰ ﺣﻠﻮﻟﻨﺎ ﺍﺿﺎﻓﺔ ﺍﻟﻰ ﺫﻟﻚ ﺑﺪﻋﻢ ﺍﻟﻠﻐﺔ ﺍﻟﻌﺮﺑﻴﺔ ﺑﺸﻜﻞ ﺷﺎﻣﻞ‬ ‫ﻭ ﺇﻣﻜﺎﻧﻴﺔ ﺗﺒﻨﻰ ﺍﻛﺜﺮ ﻣﻦ ﻟﻐﺔ ﻓﻰ ﻭﺍﺟﻬﺎﺗﻬﺎ ﺑﻄﺮﻳﻘﺔ ﺳﻬﻠﺔ ﻭ‬ ‫ﻓﻌﺎﻟﺔ ‪.‬‬


‫ﺍﻟﻜﺎﺩﺭ ﺍﻟﻔﻨﻲ ﻭﻗﻄﺎﻋﺎﺕ ﺍﻟﺨﺒﺮﺓ‬ ‫ﻧﻔﺨﺮ ﺑﺎﺳﺘﻘﻄﺎﺏ ﺍﻟﻜﻮﺍﺩﺭ ﺍﻟﻔﻨﻴﺔ ﺍﻟﻤﺘﻤﻴﺰﺓ ﺍﻟﺘﻲ ﺗﺘﻤﺘﻊ ﺑﺘﺄﻫﻴﻞ‬ ‫ﻋﻠﻤﻲ ﻭﻓﻨﻲ ﻋﺎﻟﻲ‪ ،‬ﻭﺧﺒﺮﺓ ﻣﺘﺮﺍﻛﻤﺔ ﻓﻲ ﻣﺠﺎﻝ ﺗﻄﻮﻳﺮ ﺍﻟﻨﻈﻢ ﻓﻲ‬ ‫ﺟﻤﻴﻊ ﻣﺮﺍﺣﻞ ﺍﻟﺘﻄﻮﻳﺮ ﻭﺍﻟﺘﻨﻔﻴﺬ‪ .‬ﻭﺗﺘﻮﺯﻉ ﻫﺬﻩ ﺍﻟﻜﻔﺎﺀﺍﺕ ﻓﻲ‬ ‫ﺍﻟﺘﺨﺼﺼﺎﺕ ﺍﻹﺩﺍﺭﻳﺔ ‪ ،‬ﺍﺩﺍﺭﺓ ﺍﻟﻤﺸﺎﺭﻳﻊ‪ ،‬ﺗﺤﻠﻴﻞ ﺍﻟﻨﻈﻢ‪ ،‬ﺍﻟﺒﺮﻣﺠﻪ ‪،‬‬ ‫ﺍﻟﺘﻄﺒﻴﻖ‪ ,‬ﺿﺒﻂ ﺍﻟﺠﻮﺩﺓ‪ ،‬ﺇﺩﺍﺭﺓ ﻗﻮﺍﻋﺪ ﺍﻟﺒﻴﺎﻧﺎﺕ‪ ,‬ﺑﺎﻹﺿﺎﻓﺔ ﺍﻟﻰ‬ ‫ﺑﻌﺾ ﺍﻟﺨﺒﺮﺍﺕ ﺍﻟﻤﺘﺨﺼﺼﺔ ﻓﻰ ﺑﻌﺾ ﺍﻟﻤﺠﺎﻻﺕ ﺍﻟﻔﻨﻴﺔ ﺍﻟﺪﻗﻴﻘﺔ‪.‬‬ ‫ﺗﻘﺪﻡ ﺍﻟﺸﺮﻛﺔ ﻟﻤﻮﻇﻔﻴﻬﺎ ﺍﻟﺘﺪﺭﻳﺐ ﺍﻟﻔﻨﻲ ﻭﺍﻟﻌﻤﻠﻲ ﺍﻟﻜﺎﻓﻲ‬ ‫ﺣﺴﺐ ﺍﻟﺘﺨﺼﺺ ﺑﺎﻹﺿﺎﻓﺔ ‪ ,‬ﻟﺘﻮﻃﻴﻦ ﺍﻟﻤﻌﺮﻓﺔ ﻣﻦ ﺧﻼﻝ ﺍﻧﺘﻘﺎﺀ‬ ‫ﻣﺠﻤﻮﻋﺔ ﻣﻦ ﺍﻟﺨﺮﻳﺠﻴﻦ ﺍﻷﻭﺍﺋﻞ ﻓﻲ ﺍﻟﺠﺎﻣﻌﺎﺕ ﺍﻟﻌﺮﺑﻴﺔ ﻭﺍﻟﺘﻌﺎﻗﺪ‬ ‫ﻣﻌﻬﻢ ﻭﺗﺪﺭﻳﺒﻬﻢ ﻋﻠﻰ ﺁﺧ��� ﻣﺎ ﺗﻮﺻﻠﺖ ﺇﻟﻴﻪ ﺍﻟﺘﻘﻨﻴﺔ ﻓﻲ ﻣﺠﺎﻻﺕ‬ ‫ﻋﻤﻞ ﺍﻟﺸﺮﻛﺔ‪.‬‬


‫ﺍﻟﺤﻠﻮﻝ ﺍﻟﺘﻲ ﻧﻘﺪﻣﻬﺎ‬ ‫ﻗﺎﻣﺖ ﺍﻟﺸﺮﻛﺔ ﻭﻣﻨﺬ ﺇﻧﺸﺎﺋﻬﺎ ﺑﺘﻄﻮﻳﺮ ﻣﻨﺘﺠﺎﺗﻬﺎ ﺑﺎﺳﺘﺨﺪﺍﻡ‬ ‫ﻗﻮﺍﻋﺪ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻭﺍﻋﺘﻤﺎﺩﺍً ﻋﻠﻰ ﺍﻟﻤﻌﻤﺎﺭﻳﺔ ﺍﻟﻤﻔﺘﻮﺣﺔ ﻣﻤﺎ ﻳﻌﻄﻰ‬ ‫ﺍﻟﻤﻨﺘﺠﺎﺕ ﺍﻟﻤﺮﻭﻧﺔ ﺍﻟﻜﺎﻣﻠﺔ ﻭﺍﻣﻜﺎﻧﻴﺔ ﺍﻟﺘﻄﻮﻳﺮ ﻭﺍﻟﺘﺤﺪﻳﺚ ﻭﻋﺪﻡ‬ ‫ﺍﻻﻋﺘﻤﺎﺩ ﻋﻠﻰ ﻧﻮﻉ ﻣﻌﻴﻦ ﻣﻦ ﺍﻷﺟﻬﺰﺓ ﻓﻤﻨﺘﺠﺎﺕ ﺍﻟﺸﺮﻛﺔ‬ ‫ﻳﻤﻜﻦ ﺃﻥ ﺗﺘﻌﺎﻣﻞ ﻣﻊ ﺃﻱ ﻧﻮﻉ ﻣﻦ ﺍﻷﺟﻬﺰﺓ ﺃﻭ ﻧﻈﻢ ﺍﻟﺘﺸﻐﻴﻞ‪.‬‬ ‫ﻭﺍﻧﻄﻼﻗﺎً ﻣﻦ ﺗﺒﻨﻲ ﺍﻟﺸﺮﻛﺔ ﻣﻨﻬﺠﻴﺔ ﺍﻟﺘﺨﺼﺼﻴﺔ ﻓﻲ ﺍﻟﺤﻠﻮﻝ‬ ‫ﺍﻟﺘﻘﻨﻴﺔ ﺍﻟﺘﻲ ﺗﻘﺪﻣﻬﺎ‪ ,‬ﻗﺎﻣﺖ ﺍﻟﺸﺮﻛﺔ ﺑﺎﻟﺘﺮﻛﻴﺰ ﻋﻠﻰ ﺍﻟﻘﻄﺎﻉ‬ ‫ﺍﻟﺼﺤﻲ ﻭﺍﻟﻘﻄﺎﻉ ﺍﻟﺘﻌﻠﻴﻤﻲ‪.‬‬ ‫ﻭﻧﻘﺪﻡ ﻓﻴﻤﺎ ﻳﻠﻲ ﻣﻠﺨﺼﺎً ﻷﻫﻢ ﻣﻨﺘﺠﺎﺕ ﺍﻟﺸﺮﻛﺔ ﻓﻲ ﻫﺬﻩ‬ ‫ﺍﻟﻘﻄﺎﻋﺎﺕ‪:‬‬ ‫ﻣﻨﻈﻮﻣﺔ ﺇﺩﺍﺭﺓ ﻣﻌﻠﻮﻣﺎﺕ ﺍﻟﻤﺴﺘﺸﻔﻴﺎﺕ‬ ‫ﻭﺗﻘﺪﻡ ﻫﺬﻩ ﺍﻟﻤﻨﻈﻮﻣﺔ ﺣﻠﻮ ًﻻ ﻟﺤﻮﺳﺒﺔ ﺟﻤﻴﻊ ﺇﺟﺮﺍﺀﺍﺕ ﺍﻟﻌﻤﻞ‬ ‫ﻓﻲ ﺍﻟﻤﺴﺘﺸﻔﻴﺎﺕ ﺍﻟﻌﺎﻣﺔ ﻭﺍﻟﺨﺎﺻﺔ ﻣﺘﻀﻤﻨﺔ ﺍﻷﻧﻈﻤﺔ ﺍﻟﻄﺒﻴﺔ‬ ‫ﻭﺍﻟﻤﺎﻟﻴﺔ ﻭﺍﻻﺩﺍﺭﻳﺔ ﻭﺍﻟﺮﺑﻂ ﻣﻊ ﺍﻻﺟﻬﺰﺓ ﺍﻟﻄﺒﻴﺔ ﻭ ﺍﻟﺘﺎﻣﻴﻦ ﺍﻟﻄﺒﻰ‬ ‫ﻭﻏﻴﺮﻫﺎ‪.‬‬

‫ﺍﻟﺘﺤﺎﻟﻔﺎﺕ ﺍﻷﺳﺘﺮﺍﺗﻴﺠﻴﺔ‬ ‫ﺣﺮﺻﺎً ﻣﻦ ﺍﻟﺸﺮﻛﺔ ﻋﻠﻰ ﺗﺤﻘﻴﻖ ﺍﻟﺘﻜﺎﻣﻞ ﻣﻊ ﺷﺮﻛﺎﺋﻬﺎ ﻓﻲ‬ ‫ﺍﻟﺤﻠﻮﻝ ﺍﻟﺘﻘﻨﻴﺔ ﺍﻟﺘﻲ ﺗﻘﺪﻣﻬﺎ‪ ,‬ﻗﺎﻣﺖ ﺍﻟﺸﺮﻛﺔ ﺑﺈﺟﺮﺍﺀ ﺍﻟﺘﺤﺎﻟﻔﺎﺕ‬ ‫ﻣﻊ ﺍﻟﺸﺮﻛﺎﺕ ﺍﻟﺘﺎﻟﻴﺔ‪:‬‬ ‫‪ :‬ﻓﻰ ﻋﺎﻡ ‪ 1996‬ﻗﺎﻣﺖ ﺍﻟﺸﺮﻛﺔ‬ ‫ﺷﺮﻛﺔ‬ ‫ﺍﻟﻔﻨﻴﺔ ﻟﺘﻮﻃﻴﻦ ﺍﻟﺘﻘﻨﻴﺔ ﺑﺘﻮﻗﻊ ﺍﺗﻔﺎﻗﻴﺔ ﺗﻘﻮﻡ ﺑﻤﻮﺟﺒﻬﺎ ﺑﺘﺴﻮﻳﻖ‬ ‫ﻭﺑﻴﻊ ﻭﺩﻋﻢ ﻣﻨﺘﺠﺎﺕ ﺷﺮﻛﺔ ‪ Oracle‬ﻓﻲ ﺍﻟﻌﺪﻳﺪ ﻣﻦ ﺍﻟﺪﻭﻝ‬ ‫ﺍﻟﻌﺮﺑﻴﺔ ﻭﻗﺪ ﻗﺎﻣﺖ ‪ Oracle‬ﺑﺘﻘﻴﻴﻢ ﺍﻟﺸﺮﻛﺔ ﺍﻟﻔﻨﻴﺔ ﻟﺘﻮﻃﻴﻦ‬ ‫ﺍﻟﺘﻘﻨﻴﺔ ﻭﻣﻨﺤﻬﺎ ﺷﻬﺎﺩﺓ )‪.(Oracle Program partner‬‬ ‫‪ :‬ﻭﻫﻲ ﺷﺮﻛﺔ ﻣﺘﺨﺼﺼﺔ ﻓﻲ ﺗﻘﺪﻳﻢ ﺣﻠﻮﻝ‬ ‫ﺷﺮﻛﺔ‬ ‫ﺍﻟﺘﻌﻠﻴﻢ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ ﺑﺄﻧﻮﺍﻋﻪ‪.‬‬ ‫‪ :‬ﻭﻫﻲ ﺷﺮﻛﺔ ﻣﺘﺨﺼﺼﺔ ﻓﻲ ﺗﻘﺪﻳﻢ‬ ‫ﺷﺮﻛﺔ‬ ‫ﺣﻠﻮﻝ ﻃﺒﻴﺔ ﻓﻲ ﻣﺠﺎﻝ ﺃﺭﺷﻔﺔ ﺻﻮﺭ ﺍﻷﺷﻌﺔ‪.‬‬

‫ﻣﻨﻈﻮﻣﺔ ﺍﺩﺍﺭﺓ ﻣﻌﻠﻮﻣﺎﺕ ﺍﻟﺠﺎﻣﻌﺎﺕ‬ ‫ﻭﺗﻘﺪﻡ ﻫﺬﻩ ﺍﻟﻤﻨﻈﻮﻣﺔ ﺣﻠﻮ ًﻻ ﻟﺤﻮﺳﺒﺔ ﺟﻤﻴﻊ ﺍﻋﻤﺎﻝ ﺍﻟﺠﺎﻣﻌﺎﺕ‬ ‫ﻭﺍﻟﻜﻠﻴﺎﺕ ﻭﺗﺘﻀﻤﻦ ﺍﻟﻤﻨﻈﻮﻣﺔ ﺍﻧﻈﻤﺔ ﺍﺩﺍﺭﺓ ﻣﻌﻠﻮﻣﺎﺕ ﺍﻟﻄﻠﺒﺔ‬ ‫ﻭﺍﻻﻧﻈﻤﺔ ﺍﻟﻤﺎﻟﻴﺔ ﻭﺍﻻﺩﺍﺭﻳﺔ ﻭ ﺍﻧﻈﻤﺔ ﺷﻮﺅﻥ ﺍﻟﻤﻮﻇﻔﻴﻦ ‪.‬‬ ‫ﻣﻨﻈﻮﻣﺔ ﺍﺩﺍﺭﺓ ﻣﻌﻠﻮﻣﺎﺕ ﺍﻟﻤﺪﺍﺭﺱ‬ ‫ﻭﺗﻘﺪﻡ ﻫﺬﻩ ﺍﻟﻤﻨﻈﻮﻣﺔ ﺣﻠﻮ ًﻻ ﻟﺤﻮﺳﺒﺔ ﺟﻤﻴﻊ ﺍﻋﻤﺎﻝ ﺍﻟﺠﺎﻣﻌﺎﺕ‬ ‫ﻭﺍﻟﻜﻠﻴﺎﺕ ﻭﺗﺘﻀﻤﻦ ﺍﻟﻤﻨﻈﻮﻣﺔ ﺍﻧﻈﻤﺔ ﺍﺩﺍﺭﺓ ﻣﻌﻠﻮﻣﺎﺕ ﺍﻟﻄﻠﺒﺔ‬ ‫ﻭﺍﻻﻧﻈﻤﺔ ﺍﻟﻤﺎﻟﻴﺔ ﻭﺍﻻﺩﺍﺭﻳﺔ ﻭ ﺍﻧﻈﻤﺔ ﺷﻮﺅﻥ ﺍﻟﻤﻮﻇﻔﻴﻦ ‪.‬‬


‫ﺃﻫﺪﺍﻓﻨﺎ‬ ‫ﺗﺘﻠﺨﺺ ﺃﻫﺪﺍﻓﻨﺎ ﺍﻷﺳﺎﺳﻴﺔ ﻓﻲ ﺗﺤﻘﻴﻖ ﺍﻟﺘﻤﻴﺰ ﻓﻲ ﺍﻷﺩﺍﺀ‪ ،‬ﺟﻮﺩﺓ‬ ‫ﺍﻟﻌﻤﻞ‪ ،‬ﺭﺿﺎ ﺍﻟﻌﻤﻼﺀ ﻣﻦ ﺧﻼﻝ ﺗﺒﻨﻲ ﻣﻨﻬﺠﻴﺔ ﺍﻟﺸﺮﺍﻛﺔ ﺍﻟﻌﻤﻠﻴﺔ‪.‬‬ ‫ﻭﻧﺆﻛﺪ ﻋﻠﻰ ﺗﺤﻘﻴﻖ ﺍﻟﺘﻤﻴﺰ ﻓﻲ ﺍﻷﺩﺍﺀ ﻷﻥ ﺍﻟﻮﻃﻦ ﺍﻟﻌﺮﺑﻲ ﺑﺤﺎﺟﺔ‬ ‫ﺇﻟﻰ ﻣﻨﺘﺞ ﻣﺘﻤﻴﺰ ﺫﻭ ﺟﻮﺩﺓ ﻋﺎﻟﻴﺔ ﻟﺘﺤﻘﻴﻖ ﻣﺘﻄﻠﺒﺎﺕ ﺍﻟﻤﻨﺎﻓﺴﺔ‬ ‫ﺍﻟﻌﺎﻟﻤﻴﺔ‪.‬‬ ‫ﻧﺆﻛﺪ ﻋﻠﻰ ﺟﻮﺩﺓ ﺍﻟﻌﻤﻞ ﻷﻧﻨﺎ ﻧﻌﺘﻘﺪ ﺃﻥ ﺭﺿﺎ ﺍﻟﻌﻤﻼﺀ ﻻ ﻳﻤﻜﻦ‬ ‫ﺍﻟﺤﺼﻮﻝ ﻋﻠﻴﻪ ﺇﻻ ﺇﺫﺍ ﻛﺎﻥ ﺍﻟﻤﻨﺘﺞ ﻳﻐﻄﻲ ﺟﻤﻴﻊ ﺍﻟﻤﺘﻄﻠﺒﺎﺕ‬ ‫ﺑﺸﻜﻞ ﻣﺘﻤﻴﺰ ﻭﻛﺎﻣﻞ ﻭﺃﻥ ﺗﻜﻮﻥ ﺍﻟﺨﺪﻣﺔ ﺍﻟﻤﻘﺪﻣﺔ ﻟﻠﻌﻤﻼﺀ‬ ‫ﻣﺘﻜﺎﻣﻠﺔ ﻭﻣﺜﺎﻟﻴﺔ ﻭﺗﺤﻘﻖ ﻃﻤﻮﺣﺎﺕ ﺍﻟﻌﻤﻴﻞ‪.‬‬ ‫ﻧﻌﺘﺒﺮ ﺭﺿﺎ ﺍﻟﻌﻤﻼﺀ ﻫﺪﻓﺎً ﺭﺋﻴﺴﻴﺎً ﻟﻨﺸﺎﻃﺎﺗﻨﺎ ﻭﻧﻘﺪﻡ ﺃﻗﺼﻰ‬ ‫ﺟﻬﻮﺩﻧﺎ ﻭﺧﺪﻣﺎﺗﻨﺎ ﻟﺘﺤﻘﻴﻖ ﺫﻟﻚ ﻣﻦ ﺧﻼﻝ ﻣﺸﺎﺭﻛﺔ ﺍﻟﻌﻤﻼﺀ ﻓﻲ‬ ‫ﺗﻄﻮﻳﺮ ﻗﺪﺭﺍﺗﻬﻢ ﺍﻟﺬﺍﺗﻴﺔ ﻭﺗﻮﻃﻴﻦ ﺍﻟﻤﻌﺮﻓﺔ ﻟﺪﻯ ﻓﺮﻕ ﺍﻟﻌﻤﻞ‬ ‫ﻓﻲ ﻣﻮﺍﻗﻌﻬﻢ‪.‬‬


‫ﻣﻨﻬﺠﻴﺔ ﺍﻟﻌﻤﻞ‬ ‫ﺗﺮﺗﻜﺰ ﻣﻨﻬﺠﻴﺔ ﻋﻤﻠﻨﺎ ﻋﻠﻰ ﻋﺪﺓ ﺿﻮﺍﺑﻂ ﻭﺃﺳﺎﺳﻴﺎﺕ ﻧﻠﺘﺰﻡ ﺑﻬﺎ‬ ‫ﻓﻲ ﺗﻨﻔﻴﺬﻧﺎ ﻟﻠﻤﺸﺎﺭﻳﻊ‪:‬‬ ‫ﺍﻟﺘﺨﺼﺼﻴﺔ ﻓﻲ ﺍﻟﺤﻠﻮﻝ ﺍﻟﺘﻲ ﺗﻘﺪﻣﻬﺎ ﺍﻟﺸﺮﻛﺔ‪.‬‬ ‫ﺍﻟﺸﻔﺎﻓﻴﺔ ﻭﺍﻟﻮﺿﻮﺡ ﻓﻲ ﺍﻟﻌﻼﻗﺔ ﻣﻊ ﺍﻟﻌﻤﻼﺀ‪.‬‬ ‫ﺍﻟﻤﻬﻨﻴﺔ ﻭﺍﻹﺣﺘﺮﺍﻓﻴﺔ ﻓﻲ ﺇﻧﺠﺎﺯ ﺍﻟﻤﻬﺎﻡ ﺍﻟﻤﻨﺎﻃﺔ ﺑﻨﺎ ‪.‬‬ ‫ﺍﻟﺘﻤﻴﺰ ﻓﻲ ﺍﻟﻌﻼﻗﺔ ﻣﻊ ﺍﻟﻌﻤﻼﺀ ﻣﻦ ﺧﻼﻝ ﺑﻨﺎﺀ ﺷﺮﺍﻛﺔ‬ ‫ﺍﺳﺘﺮﺍﺗﻴﺠﻴﺔ ﻣﻌﻬﻢ ﻻﺳﺘﻤﺮﺍﺭ ﻭﺩﻳﻤﻮﻣﺔ ﺍﻟﻨﺠﺎﺡ‪.‬‬ ‫ﺍﻟﺠﺎﻫﺰﻳﺔ ﺍﻟﺘﺎﻣﺔ ﻟﻼﺳﺘﺠﺎﺑﺔ ﻟﻤﺘﻄﻠﺒﺎﺕ ﺍﻟﻌﻤﻴﻞ‪.‬‬

‫ﻗﻴﻤﻨﺎ‬ ‫ﺍﻟﺸﺮﺍﻛﺔ ﺍﻟﻤﻮﺛﻮﻗﺔ ﻣﻊ ﺍﻟﻌﻤﻼﺀ‬ ‫ﻧﻌﺘﻤﺪ ﻓﻲ ﻋﻼﻗﺘﻨﺎ ﻣﻊ ﻋﻤﻼﺋﻨﺎ ﻋﻠﻰ ﻣﺒﺪﺃ ﺍﻟﺸﺮﺍﻛﺔ ﻭﻧﺴﺎﻋﺪﻫﻢ‬ ‫ﻓﻲ ﺗﺤﻘﻴﻖ ﺃﻫﺪﺍﻓﻬﻢ ﻋﻦ ﻃﺮﻳﻖ ﻓﻬﻢ ﻣﺠﺮﻳﺎﺕ ﺍﻟﻌﻤﻞ‪.‬‬ ‫ﺇﻥ ﺣﻠﻮﻟﻨﺎ ﺍﻟﺒﺮﻣﺠﻴﺔ ﺗﺴﺎﻋﺪ ﻋﻤﻼﺋﻨﺎ ﻓﻲ ﺟﻌﻞ ﺇﺟﺮﺍﺀﺍﺕ ﺍﻟﻌﻤﻞ ﻭ‬ ‫ﺍﺗﺨﺎﺫ ﺍﻟﻘﺮﺍﺭﺍﺕ ﺳﺮﻳﻌﺔ ﻭ ﻓﻌﺎﻟﺔ ‪ .‬ﻭﻧﻬﺘﻢ ﺃﻳﻀﺎً ﻓﻲ ﺑﻨﺎﺀ ﻋﻼﻗﺎﺕ‬ ‫ﺇﻧﺴﺎﻧﻴﺔ ﺧﻼﻗﺔ ﻣﻊ ﺷﺮﻛﺎﺋﻨﺎ ﻟﺘﺤﻘﻴﻖ ﺍﻟﻨﺠﺎﺡ ﺍﻟﻤﻨﺸﻮﺩ ﺑﺈﺫﻥ ﺍﷲ‪.‬‬ ‫ﺍﻟﻌﻤﻞ ﺍﻟﺠﻤﺎﻋﻲ‬ ‫ﻧﻌﻤﻞ ﻣﻊ ﻋﻤﻼﺋﻨﺎ ﺳﻮﻳﺎ ﺑﺎﺣﺘﺮﺍﻡ ﻭ ﺗﻌﺎﻭﻥ ﻣﺘﺒﺎﺩﻝ‪ ,‬ﻣﻮﺣﺪﻳﻦ‬ ‫ﻣﻮﺍﻫﺒﻨﺎ ﻭ ﻣﻮﺍﺭﺩﻧﺎ ﻟﻨﺤﻘﻖ ﺍﻷﻓﻀﻞ‪.‬‬ ‫ﺍﻟﺘﻤﻴﺰ‬ ‫ﻧﺘﻤﻴﺰ ﺑﺎﻟﺘﺰﺍﻣﻨﺎ ﺍﻟﺘﺎﻡ ﻓﻲ ﻛﻞ ﻣﺎ ﻧﻘﻮﻡ ﺑﻪ‪ ,‬ﻛﻤﺎ ﻧﺪﻋﻢ ﺑﻴﺌﺎﺕ‬ ‫ﺍﻟﻌﻤﻞ ﺫﺍﺕ ﺍﻹﺑﺪﺍﻉ ﻭ ﺍﻟﺘﻄﻮﺭ ﺍﻟﻤﺘﻮﺍﺻﻞ‪.‬‬ ‫ﺍﻟﺜﻘﺔ‬ ‫ﻧﺒﻨﻲ ﻋﻼﻗﺎﺕ ﻃﻮﻳﻠﺔ ﺍﻟﻤﺪﻯ ﻣﻌﺘﻤﺪﻳﻦ ﻋﻠﻰ ﺍﻟﻤﺼﺪﺍﻗﻴﺔ ﻭ‬ ‫ﺍﻻﺣﺘﺮﺍﻓﻴﺔ‪.‬‬ ‫ﺗﺒﻨﻲ ﺍﻟﺘﻘﻨﻴﺎﺕ ﺍﻟﺤﺪﻳﺜﺔ‬ ‫ﻧﻠﺘﺰﻡ ﺑﺘﻄﺒﻴﻖ ﺃﺣﺪﺙ ﺍﻟﺘﻘﻨﻴﺎﺕ ﻓﻲ ﺣﻠﻮﻟﻨﺎ ﺍﻟﺒﺮﻣﺠﻴﺔ‪.‬‬


‫ﺭﺅﻳﺘﻨﺎ‬ ‫ﺗﺤﻘﻴﻖ ﺍﻟﺘﻤﻴﺰ ﺍﻹﻗﻠﻴﻤﻰ ﻓﻲ ﺗﻄﻮﻳﺮ ﻭ ﺗﻄﺒﻴﻖ ﺍﻟﺤﻠﻮﻝ ﺍﻟﺘﻘﻨﻴﺔ‬ ‫ﺍﻟﻌﺼﺮﻳﺔ ”ﻧﻄﻤﺢ ﺑﺄﻥ ﻧﻜﻮﻥ ﺍﻟﺨﻴﺎﺭ ﺍﻷﻭﻝ ﻟﺘﻮﻓﻴﺮ ﺣﻠﻮﻝ ﻣﺘﻄﻮﺭﺓ‬ ‫ﻭﻣﺘﻜﺎﻣﻠﺔ ﻟﻠﻘﻄﺎﻋﻴﻦ ﺍﻟﺼﺤﻲ ﻭﺍﻟﺘﻌﻠﻴﻤﻲ‪.‬‬


‫ﺭﺳﺎﻟﺘﻨﺎ‬ ‫ﺍﺳﺘﺜﻤﺎﺭ ﺍﻟﻌﻘﻮﻝ ﺍﻟﻤﺒﺪﻋﺔ ﻟﺘﻮﻃﻴﻦ ﺍﻟﺘﻘﻨﻴﺔ ﻓﻲ ﺑﻼﺩﻧﺎ ﺍﻟﻌﺮﺑﻴﺔ ﻣﻦ‬ ‫ﺧﻼﻝ ﺇﻧﺘﺎﺝ ﻧﻈﻢ ﺗﻘﻨﻴﺔ ﻣﺘﻄﻮﺭﺓ ﻭﻣﺘﻜﺎﻣﻠﺔ‪ ,‬ﺫﺍﺕ ﺟﻮﺩﺓ ﻋﺎﻟﻴﺔ‬ ‫ﻧﺤﻘﻖ ﻣﻦ ﺧﻼﻟﻬﺎ ﺍﻟﺮﻳﺎﺩﺓ ﺍﻻﻗﻠﻴﻤﻴﺔ ﻭ ﺍﻟﻌﺎﻟﻤﻴﺔ‪.‬‬

‫ﻣﺠﻠﺲ ﺍﻹﺩﺍﺭﺓ‬ ‫ﻳﺘﺄﻟﻒ ﻣﺠﻠﺲ ﺇﺩﺍﺭﺓ ﺍﻟﺸﺮﻛﺔ ﺍﻟﻔﻨﻴﺔ ﻟﺘﻮﻃﻴﻦ ﺍﻟﺘﻘﻨﻴﺔ ﻣﻦ‬ ‫ﻣﺠﻤﻮﻋﺔ ﻣﻦ ﺭﺟﺎﻝ ﺍﻷﻋﻤﺎﻝ ﺍﻟﻤﺘﺨﺼﺼﻴﻦ ﻣﻤﻦ ﻟﻬﻢ ﺧﺒﺮﺓ‬ ‫ﻃﻮﻳﻠﺔ ﻓﻲ ﻣﺠﺎﻝ ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﻟﻲ ﺃﻭ ﺍﻟﻤﺠﺎﻝ ﺍﻟﺼﺤﻲ‪ .‬ﻭﻳﺠﻤﻊ‬ ‫ﺃﻋﻀﺎﺀ ﺍﻟﻤﺠﻠﺲ ﺑﺘﺒﻨﻲ ﻓﻜﺮﺓ ﺗﻮﻃﻴﻦ ﺍﻟﺘﻘﻨﻴﺔ ﻭﺗﻌﺮﻳﺒﻬﺎ ﻣﻦ ﺃﺟﻞ‬ ‫ﺍﻻﺳﺘﺜﻤﺎﺭ ﻓﻲ ﺍﻷﺟﻴﺎﻝ ﺍﻟﺸﺎﺑﺔ ﻭﺗﺄﻫﻴﻠﻬﺎ ﻟﺪﻋﻢ ﻣﺴﻴﺮﺓ ﺍﻟﺘﻘﺪﻡ‬ ‫ﺍﻟﻌﻠﻤﻲ ﻭﺍﻟﺘﻘﻨﻲ‪.‬‬


‫ﻣﻦ ﻧﺤﻦ؟‬ ‫ﺗﺄﺳﺴﺖ ﺍﻟﺸﺮﻛﺔ ﺍﻟﻔﻨﻴﺔ ﻟﺘﻮﻃﻴﻦ ﺍﻟﺘﻘﻨﻴﺔ ﻓﻲ ﺑﺪﺍﻳﺔ ﺍﻟﺘﺴﻌﻴﻨﺎﺕ‬ ‫ﻟﺘﻄﻮﻳﺮ ﻧﻈﻢ ﻭﺗﻄﺒﻴﻘﺎﺕ ﻣﺘﻜﺎﻣﻠﺔ ﻟﺘﻠﺒﻴﺔ ﺣﺎﺟﺔ ﺍﻟﺴﻮﻕ ﺍﻟﻤﺤﻠﻲ‬ ‫ﻭﺍﻹﻗﻠﻴﻤﻲ ﻓﻲ ﻣﺠﺎﻝ ﺗﻘﻨﻴﺔ ﺍﻟﻤﻌﻠﻮﻣﺎﺕ ﻣﻦ ﺧﻼﻝ ﺗﻘﺪﻳﻢ ﺣﻠﻮﻝ‬ ‫ﻣﺘﻜﺎﻣﻠﺔ ﻹﺩﺍﺭﺓ ﺍﻷﻋﻤﺎﻝ ﻭﺗﻠﺒﻴﺔ ﺍﻻﺣﺘﻴﺎﺟﺎﺕ ﻟﻠﻘﻄﺎﻋﺎﺕ‬ ‫ﺍﻟﺘﻌﻠﻴﻤﻴﺔ ﻭﺍﻟﺼﺤﻴﺔ‪.‬‬ ‫ﻭﻗﺪ ﺣﺮﺻﺖ ﺍﻟﺸﺮﻛﺔ ﻣﻨﺬ ﺗﺄﺳﻴﺴﻬﺎ ﻋﻠﻰ ﺍﻟﺘﻤﻴﺰ ﻓﻲ ﺑﻨﺎﺀ‬ ‫ﻣﻨﻈﻮﻣﺎﺕ ﻣﺘﻜﺎﻣﻠﺔ ﻭ ﺗﻮﻇﻴﻒ ﺃﺣﺪﺙ ﻣﺎ ﺗﻮﺻﻠﺖ ﺇﻟﻴﻪ ﺍﻟﺘﻘﻨﻴﺔ‬ ‫ﻟﺘﻠﺒﻴﺔ ﺣﺎﺟﺔ ﺍﻟﻘﻄﺎﻋﺎﺕ ﺍﻟﻤﺨﺘﻠﻔﺔ ﻓﻲ ﺣﻮﺳﺒﺔ ﺃﻋﻤﺎﻟﻬﺎ‪ .‬ﻭﺍﻧﻄﻼﻗﺎ‬ ‫ﻣﻦ ﺭﺳﺎﻟﺔ ﺍﻟﺸﺮﻛﺔ ﻟﺘﻮﻃﻴﻦ ﺍﻟﺘﻘﻨﻴﺔ ﺣﺮﺻﺖ ﺍﻟﺸﺮﻛﺔ ﻋﻠﻰ ﺑﻨﺎﺀ‬ ‫ﻭﺍﺳﺘﻘﻄﺎﺏ ﺍﻟﻜﻮﺍﺩﺭ ﺍﻟﻤﺘﻤﻴﺰﺓ ﺍﻟﻘﺎﺩﺭﺓ ﻋﻠﻰ ﺍﻟﺘﻌﺎﻣﻞ ﻣﻊ ﺗﻘﻨﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻮﻣﺎﺕ ﺑﻜﻔﺎﺀﺓ‪ ،‬ﻟﺘﺤﻘﻴﻖ ﺍﻟﻘﺪﺭﺓ ﺍﻟﺘﻨﺎﻓﺴﻴﺔ ﺍﻟﻌﺎﻟﻴﺔ ﻟﺤﻠﻮﻝ‬ ‫ﺍﻟﺸﺮﻛﺔ ﻓﻲ ﺍﻟﺴﻮﻕ ﺍﻟﻤﺴﺘﻬﺪﻑ‪.‬‬ ‫ﺇﺿﺎﻓﺔ ﺇﻟﻰ ﺫﻟﻚ ﺟﻌﻠﺖ ﺍﻟﺸﺮﻛﺔ ﺍﻟﺘﻤﻴﺰ ﻓﻲ ﺧﺪﻣﺔ ﺍﻟﻌﻤﻴﻞ ﺃﺣﺪ‬ ‫ﺍﻟﺮﻛﺎﺋﺰ ﺍﻷﺳﺎﺳﻴﺔ ﻵﻟﻴﺎﺕ ﺍﻟﺪﻋﻢ ﺍﻟﻔﻨﻲ ﺍﻟﻤﺤﻠﻲ ﺍﻟﺬﻱ ﺗﻘﺪﻣﻪ‬ ‫ﺍﻟﺸﺮﻛﺔ ﻟﻌﻤﻼﺋﻬﺎ‪.‬‬ ‫ﻭﺗﺘﺒﻨﻰ ﺍﻟﺸﺮﻛﺔ ﺃﺣﺪﺙ ﺍﻟﻮﺳﺎﺋﻞ ﺍﻟﻘﻴﺎﺳﻴﺔ ﻟﺘﻄﻮﻳﺮ ﺍﻟﻨﻈﻢ ﺍﻟﺘﻲ‬ ‫ﺗﻮﻓﺮﻫﺎ ﺑﺎﻋﺘﻤﺎﺩ ﻗﻮﺍﻋﺪ ﺍﻟﺒﻴﺎﻧﺎﺕ ﺍﻟﻌﻼﻗﺎﺗﻴﺔ ﻭﺍﻷﻧﻈﻤﺔ ﺍﻟﻤﻔﺘﻮﺣﺔ‬ ‫ﻟﺘﺤﻘﻴﻖ ﺍﻟﻤﺮﻭﻧﺔ ﻓﻲ ﺑﻨﺎﺀ ﺍﻟﺤﻠﻮﻝ ﺍﻟﻤﻄﻠﻮﺑﺔ‪.‬‬ ‫ﻭﺿﻤﻦ ﺍﻟﻘﻄﺎﻉ ﺍﻟﺼﺤﻲ‪ ،‬ﻗﺎﻣﺖ ﺍﻟﺸﺮﻛﺔ ﺑﺘﻄﻮﻳﺮ ﻣﻨﻈﻮﻣﺔ‬ ‫ﻭﻣﻨﻈﻮﻣﺔ ﺇﺩﺍﺭﺓ ﺍﻟﺘﺄﻣﻴﻦ‬ ‫ﺇﺩﺍﺭﺓ ﻣﻌﻠﻮﻣﺎﺕ ﺍﻟﻤﺴﺘﺸﻔﻴﺎﺕ‬ ‫ﺍﻟﺼﺤﻲ ‪ .®SafeNet‬ﺃﻣﺎ ﺿﻤﻦ ﺍﻟﻘﻄﺎﻉ ﺍﻟﺘﻌﻠﻴﻤﻲ‪ ،‬ﻓﻘﺪ ﻗﺎﻣﺖ‬ ‫ﺍﻟﺸﺮﻛﺔ ﺑﺘﻄﻮﻳﺮ ﻣﻨﻈﻮﻣﺔ ﺇﺩﺍﺭﺓ ﻣﻌﻠﻮﻣﺎﺕ ﺍﻟﺠﺎﻣﻌﺎﺕ ﻭﺍﻟﻜﻠّﻴﺎﺕ‬ ‫‪.‬‬ ‫ﻭﻣﻨﻈﻮﻣﺔ ﺇﺩﺍﺭﺓ ﻣﻌﻠﻮﻣﺎﺕ ﺍﻟﻤﺪﺍﺭﺱ‬


‫ﻭﻗﺪ ﺣﻘﻖ ﻧﺠﺎﺡ ﻫﺬﻩ ﺍﻟﺤﻠﻮﻝ ﺍﻧﺘﺸﺎﺭﻫﺎ ﻓﻲ ﺍﻟﺴﻮﻕ ﺍﻟﻌﺮﺑﻲ ﺣﻴﺚ‬ ‫ﺗﻢ ﺗﻄﺒﻴﻘﻬﺎ ﻓﻲ ﺍﻟﻤﻤﻠﻜﺔ ﺍﻟﻌﺮﺑﻴﺔ ﺍﻟﺴﻌﻮﺩﻳﺔ ﻭ ﺩﻭﻟﺔ ﺍﻷﻣﺎﺭﺍﺕ‬ ‫ﺍﻟﻌﺮﺑﻴﺔ ﺍﻟﻤﺘﺤﺪﺓ ﻭﺍﻟﻤﻤﻠﻜﺔ ﺍﻷﺭﺩﻧﻴﺔ ﻭ ﺩﻭﻝ ﻣﺼﺮ ﻭ ﺍﻟﻴﻤﻦ‬ ‫ﻭﻓﻠﺴﻄﻴﻦ‪.‬‬

‫ﺗﻘﺪﻳﻢ ﺍﻟﺤﻠﻮﻝ ﺍﻟﺘﻘﻨﻴﺔ ﺍﻟﻤﺘﺮﺍﺑﻄﺔ ﺍﻟﻤﺘﻤﻴﺰﺓ ﻟﻠﻤﻨﻄﻘﺔ ﺍﻟﻌﺮﺑﻴﺔ‬

‫ﺍﻟﻤﻤﻠﻜﺔ ﺍﻟﻌﺮﺑﻴﺔ ﺍﻟﺴﻌﻮﺩﻳﺔ‬ ‫ﺹ‪ .‬ﺏ‪،١٠١٩٥٢ .‬‬ ‫ﺍﻟﺮﻳﺎﺽ ‪١١٦٢٩‬‬ ‫ﻫﺎﺗﻒ‪+ ٩٦٦ ١١ ٢٥٤ ٤٠٠١ :‬‬ ‫ﻓﺎﻛﺲ‪+ ٩٦٦ ١١ ٢٥٤ ٤٠١١ :‬‬ ‫ﺑﺮﻳﺪ ﺇﻟﻜﺘﺮﻭﻧﻲ‪ :‬‬

‫ﺍﻷﺭﺩﻥ‬ ‫ﺹ‪ .‬ﺏ‪,٩٦٢٠١٦ .‬‬ ‫ﻋﻤﺎﻥ ‪١١١٩٦‬‬ ‫ﻫﺎﺗﻒ‪+ ٩٦٢٦ ٥١ ٦٢٠٠١ :‬‬ ‫ﻓﺎﻛﺲ‪+ ٩٦٢٦ ٥١ ٦٢٠٠٥ :‬‬ ‫ﺑﺮﻳﺪ ﺇﻟﻜﺘﺮﻭﻧﻲ‪ :‬‬

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