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Tenant Training Prograamme

What can you expect from us

Social & Financial Inclusion Services

Feel Good About Coming Home


What you can expect from us We run a variety of daytime courses covering a whole host of topics, which are mostly run from our head office. Travel and childcare costs will be covered so you are not out of pocket and where relevant lunch is provided. See our training brochure for more details on the courses we offer, and look out for quarterly breakdown with specific times and dates.


How is the service offered and where from? We run a variety of daytime courses covering a whole host of topics, which are mostly run from our head office. Travel and childcare costs will be covered so you are not out of pocket and where relevant lunch is provided. See our training brochure for more details on the courses we offer, and look out for quarterly breakdown with specific times and dates.

Why do we provide the service? The Tenant Training Programme has run for a number of years now as it has proven to be consistently popular. We listen to what tenants want and regularly add new courses to the programme as a result of your feedback. Over the years we have trained hundreds of Family Mosaic tenants, many of whom have then been able to take up volunteer work placements and paid work.


One such resident was Faith Marriott who wanted to get into work but didn’t know where to start. Initially she attended three courses, including Customer Service Skills as she knew she wanted a role working with people. The courses gave her the confidence to take up a volunteer work placement within the Housing Options team in Family Mosaic’s head office. A couple of months later a temporary part time job came up within the same department which Faith was successful in getting. This position lasted 7 months and allowed her to study Housing while working part time.

Faith impressed the team so much that she has recently been taken on in a full time permanent position and is delighted with her role.


Who is the service for? Any FM resident is welcome to attend the training courses on offer, though they are aimed at those people who are unemployed and want to get into work. They are also suitable for those who are already in work but want to change their role.

What to expect from the service We promise... yy Tenant emails, letters and enquiries will be acknowledge within 1 working day. You will receive a full response as soon as we can, but always within 10 working days

yy All information on our training courses, including workbooks will be in ‘Plain English’. We will provide a breakdown of courses, venue, time, date, course aims and objectives each quarter. This information will be available on the Family Mosaic website, as well as sent out to those who have contacted us wanting to know about our training programme yy All written information will be made available on request in different languages. We will make our information available in a range of ways to meet your personal need e.g. Braille, pictorial, large print yy We will write to all residents who have expressed an interest in a particular course at least 2 weeks before it takes place. A reminder text will be sent the day before the course takes place.


Details of any key teams and partners we work with

What to do if you are unhappy with the service offer

We understand that training is probably only part of the journey to finding work. Therefore we work closely with the Volunteer and Work Placement Programme and pathways2work team. By referring to their services it ensures that you are able to move on to the next stage in your search for a job.

We work hard to try to provide you with a professional, high quality service. At the end of every training session we distribute feedback forms which helps us to continuously improve our training. We also have a Resident Training Group which meets 4 times a year which any resident is welcome to join.


If you would like to know more about this group, or for any reason you are not happy with the service you receive please contact Mary McDougall in the first instance, on 020 7089 1252, or email mary. mcdougall@familymosaic.co.uk. Alternatively you can follow the Family Mosaic complaints procedure which is available from the reception of any of our offices.


Key contact details & how to access the service Speak to your Support Worker or Neighbourhood Manager to find out exactly what courses are running in your area Natalia Basile 020 7089 1345 Natalia.Basile@familymosaic.co.uk Mary McDougall 020 7089 1252 Mary.Mcdougall@familymosaic.co.uk

Through our web site www.familymosaic.co.uk


Our Offices Head Office Albion House, 20 Queen Elizabeth Street, London, SE1 2RJ. Essex North Rowan House, 33 Sheepen Road, Colchester, Essex, CO3 3WG. Essex South Pembroke House, Northlands Pavement, Pitsea, Essex, SS13 3DU. Arcola Street 9 - 13 Arcola Street, London, E8 2DJ.

For access to other Family Mosaic services please call:

0300 123 3456


Talking your language Bengali

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This document gives you information about our Essex tenant training programme. If you need any part of this document in large print, Braille, on CD or explained in your own language please contact us on 0300 123 3456. Printed on FC paper from mixed sources including recycled

Albion House 20 Queen Elizabeth Street London SE1 2RJ

Version 1: First published: May 2011, Last revised: May 2011


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