Annual Report 2014-2015
Croydon BID making a difference
About Croydon BID Created, funded and managed by the town centre business community since 2007, our ambition is for Croydon to be increasingly regarded as one of the premier destinations in south London in which to work, live, visit and do business. Geographically, we are one of the largest Business Improvement Districts in the country, covering virtually the entire town centre. We represent around 580 levy-paying organisations which include many well-known brands and businesses in the retail, office, leisure, hospitality and public sectors. Our activities focus on five priority areas that businesses tell us are important for ensuring Croydon’s success, namely: • Our town centre should be welcoming • Our streets should be safer, cleaner and more attractive • Visitor numbers should increase • Accessibility and wayfinding should be improved • Business interests should be strongly represented All our work is funded through a mandatory 1% levy collected from businesses in the BID area with a rateable value of £40,000 or more. In 2014-2015, this generated an income of £1.1 million. This income was supplemented by additional cash and in-kind contributions raised, worth around £406,000, bringing the total invested in the town last year to approximately £1.5 million.
CONTENTS Chairman’s Statement 04 Chief Executive’s Statement 05 Safer Streets 06 Cleaner & Greener 10 Perception & Image 14 Festivals & Events 18 Wayfinding & Accessibility 22 Business Engagement 26 Financial Summary 30 Structure 31
Chairman’s Statement Take one glance at the series of cranes already towering above our skyline and there can be no doubt in anyone’s mind that Croydon has begun a remarkable journey that will radically transform the appearance and ambience of our town centre and lead to a major step-change for businesses operating here. With £5.2 billion worth of private and public sector investment earmarked for our town over the next five years, Croydon is set to experience change on an unprecedented scale, at the heart of which lies the planned re-development of the Whitgift and Centrale Shopping Centres at a cost of over £1 billion. Add to that the proposed creation of over 8,000 new homes, 2.8 million square feet of office space and £50 million of public realm improvements and the scale of future change is truly exciting. In the interim, however, it is important not to lose sight of the many physical and economic challenges that our town centre community will encounter during this period of transition. In that regard, we will continue to work closely with Croydon Council, the Metropolitan Police, Transport for London and all other interested parties, to ensure that, as a levy payer, you have all the support you need. With major regeneration of the town centre never far from all of our minds, we have continued to work hard throughout the year to ensure we are well placed to represent your views as an independent body, influencing key economic decisions every step of the way, including responding to the Airports Commission Inquiry into airport expansion in the South East.
We also have successfully delivered a number of significant and innovative projects in the town centre and these are described in more detail in this report. I would like to place on record my thanks to you for your continued support of Croydon BID and particularly mention the members of our Board, who continue to offer their time, expertise and knowledge freely and voluntarily, so that Croydon BID continues to make a difference. The Croydon BID Board works tirelessly with the executive to review progress and budgetary expenditure to ensure that resources have been allocated judiciously and with due governance to achieve maximum impact for the town centre. Our annual report underlines the exceptional value achieved in 2014-2015 in a wide variety of areas and is testament to the hard work, dedication and commitment displayed by the entire executive team, led by its Chief Executive Matthew Sims. Croydon BID will continue to work with you in the year ahead to deliver projects that add value to your business and to optimise the opportunities that regeneration of the town centre will present.
Andrew Bauer Chairman
Chief Executive’s Statement The added value that our projects and services bring to the town centre continues to make a significant difference, as evidenced by the progress made throughout 2014-2015. As Croydon’s revitalisation gains momentum, the relevance and importance of these projects will undoubtedly increase in significance as new challenges and opportunities materialise. Delivering safer streets continues to be our number one priority and, during the year, important strides have been made to cut crime and anti-social behaviour, through our continued funding of ten extra police officers and initiatives spearheaded by the Croydon Business Crime Reduction Partnership. Improving and maintaining the appearance of our streets also remains an important aspect of our work. Deep cleaning of the town centre coupled with the targeting of specific ‘grot spot’ areas has resulted in a dedicated three-days per week service while our commitment towards enhancing the town’s appearance continues to grow, through a focused effort on adding colour to otherwise neglected areas. In a mission to bring something fresh and new to the town centre this year, we took our festivals and events programme to a new level with the launch of our regular, ‘Street LIVE!’ entertainments programme and the spectacular pyrotechnics display which helped provide a sparkling finale to our Christmas lights switch-on. All of this was only to be capped – for some at least – by our staging of eventual 2014 ‘X Factor’ winner, Ben Haenow’s homecoming back to Croydon, bringing 5,000 extra visitors into the town centre.
Engaging with businesses continues to be of crucial importance and in 2014-2015, we introduced a series of topical events to keep businesses up-dated on developments, policy changes and issues affecting the town centre, including plans for re-development of the Whitgift and Centrale Shopping Centres, the proposed expansion of Gatwick Airport and local policing. With the scale and potential impact of Croydon’s future re-development never far from our minds, we commissioned an independent feasibility study in the autumn, to enable us to ensure our organisation and services are appropriately structured to meet both the current and anticipated rise in demand for information and way-finding guidance. As a result of its findings and the subsequent termination in January 2015 by the landlords of our lease, the Board took the decision to plan for the closure of the Croydon Visitor Centre in 2015 and to focus instead on the introduction of a roving, wayfinding information, advice and guidance service. Like most businesses, our focus remains on the short, medium and long-term future and how we can best support you as the challenges of regeneration take their hold. I am confident that we are well placed to meet these challenges head-on as Croydon begins the next stage of its journey. We look forward to working with you so that our ambitions for the town centre are realised.
Matthew Sims Chief Executive 5
Safer Streets Ensuring the comfort, safety and well-being of everyone using the town centre, whether for work, business or pleasure is our top priority.
Through highly effective partnership working and the implementation of a number of important initiatives to reduce crime and anti-social behaviour, we have made significant progress towards achieving that goal during the year.
Our close, collaborative working relationships with, amongst others, the Metropolitan Police, British Transport Police, Safer Croydon Partnership and the Joint Agency Group have served us well throughout the year, helping the CBCP to spearhead several initiatives in the town centre to improve Our match-funding agreement with the security and feelings of safety. Key areas Metropolitan Police to provide additional of focus have included the installation of resource in the town centre continued for the 90 ‘Alcohol-free Zone’ signs reinforcing the seventh consecutive year and the additional message that street drinking is an offence, a police presence undoubtedly has helped to crackdown on street drinking and begging deter and cut crime and provide reassurance and dealing head-on with prolific offenders to the public. We also continued to by banning them from members’ premises. match-fund extra British Transport Police resource on key dates across the year, As a result, overall reported crime in the town including Christmas and Bank Holidays, to centre has fallen by 5.74% over the year and provide practical support and reassurance to there has been a 33% reduction in thefts the travelling public. from a person, a 38.5% reduction in thefts from a motor vehicle and both burglaries Our intelligence-sharing Croydon Business and robberies have fallen – by 15% and Crime Reduction Partnership now has an 12% respectively. active membership of 250 businesses and in May received the accolade of a distinction in the national, Safer Business Awards scheme, being praised for its excellent working practices and energy in tackling crime.
Making a difference
reduction in reported crime
reduction in robberies
late night revellers assisted as a result of our financial support for Croydonâ€™s Street Pastors
reduction in thefts from a person
increase in CBCP membership
reduction in thefts from a motor vehicle
prolific offenders banned from membersâ€™ premises in the town centre
reduction in burglaries
arrests and 830 alcohol seizures as a result of targeting street drinkers
people attended our workshops and briefings
What We Delivered We want everyone’s experience of Croydon town centre to be a safe, comfortable and positive one. Over the year, therefore, we:
• Increased membership of the CBCP by 25% and improved use of its secure intelligence-sharing website, boosting exchanges between members on over 550 known offenders.
• Heightened focus on tackling drink-fuelled crime and disorder through continued implementation of the PubWatch banning scheme and support for the voluntary introduction of breathalysers in licensed premises to deter the growth of preloading on alcohol.
• Held over 20 separate intelligence-sharing meetings with the Metropolitan Police, Croydon Council, businesses and other key • Together our BusinessWatch and partners, to produce a co-ordinated and PubWatch banning schemes have led proactive approach towards deterring to 27 individuals being excluded from and detecting crime. members’ premises and a further 64 have received warning letters from PubWatch • Supported Croydon Council’s re-launch about their unacceptable behaviour. of the Safer Croydon Radio Scheme, using new digital radio technology and CCTV • Working with the Police, Croydon Council, surveillance to track and apprehend Turning Point and other drug and outreach known offenders. So far, 144 organisations services, launched the Croydon Safer have joined the scheme and the number Streets initiative to introduce a holistic is steadily growing. approach to the twin problems of persistent street drinking and begging. • Targeting of street drinkers resulted in 26 arrests and over 830 alcohol seizures.
• For the second successive year, we • Organised and supported a range of sponsored and helped organise the business briefings, training sessions and nationally-acclaimed Croydon Best Bar workshops focused, amongst other things, None Awards Scheme which aims to cut on conflict management and personal alcohol-related crime and disorder by safety, counterfeit currency, anti-terrorism formally recognising responsible licensed awareness and supporting first time youth premises management. Once again, all 31 offenders, with over 300 people attending. venues that applied succeeded in gaining • Delivered a series of crime prevention and Best Bar None accreditation status. This personal safety campaigns and events year’s awards also received an added to raise awareness of the wide range of boost through support from the Croydon security initiatives in place both in the town Advertiser newspaper, when 10,000 votes centre and on public transport to help were cast by members of the public in increase feelings of safety during the day an on-line poll for four ‘People’s Choice’ and at night. Key amongst these was our Award categories. “Wise UP!” campaign, to promote safer • Provided financial support to the Croydon nights out and responsible drinking. Street Pastors, to enable practical help and assistance to be provided in over 120 cases, where late-night revellers had fallen victim to crime or were worse for wear and had difficulty getting home safely. 9
Cleaner & Greener Maintaining the town centre’s appearance and appeal has always been high on our agenda and, as the pace of Croydon’s re-development accelerates, our pledge to keep the town looking its best, continues to grow in importance.
In a busy, metropolitan environment such as ours, the battle to rid the town of grime, litter and worse is, sadly, both inevitable and constant. To ensure the streets are kept looking clean and fresh, we stepped up our deep-cleaning programme during the year, increasing it from two to three days per week, to supplement the work carried out statutorily by Croydon Council. Over 1,500 extra hours of deep-cleansing were put in by our contractors, Community Clean, covering more than 56,000 square metres of pavement and focusing particularly on priority routes in heavily used parts of the town.
The programme was enhanced by a regular wash-down, disinfection, graffiti and gum removal service which served to transform the appearance of an area equivalent in size to eight professional football pitches. Throughout the year, we also continued to look at new and innovative ways of enhancing the town centre’s appearance. As well as continuing to fund an abundance of year-round floral displays, we have worked hard to develop and maintain small pockets of land, transforming them into pleasant havens of colour.
Making a difference 56,000 square metres of pavement deep cleaned (equivalent to 8 professional football pitches)
year-round floral displays installed
extra hours of deep-cleaning and gum removal delivered
6,000 individual plants purchased to provide yearround colour
hours spent maintaining colour and vibrancy in the townâ€™s streets
What We Delivered First impressions are all-important and to ensure our streets are clean every day and increase the town’s appeal we:
• Boosted our weekly deep-cleaning and gum removal programme from two to three days per week, covering an area equivalent in size to eight football pitches, to help enhance the town’s appeal. • Provided a ‘grot spot’ wash-down and disinfection service to tackle some of the town’s grimiest areas, including the pathways between Wellesley Grove and George Street, Church Street and Surrey Street and along Church Path and High Street.
• Targeted unsightly areas around the town centre to improve their neglected appearance and deal directly with the consequences of anti-social behaviour. Typical examples included clearing and cleaning up fly-tipping and rubbish at Priddy’s Yard, as well as in alleyways and behind premises on North End and Wellesley Road, as well as working with the Council’s Youth Offending Services team to improve the public seating area in Poplar Walk. • Improved the visual appearance of the area by continuing to introduce hundreds of year-round floral displays and planting up flowerbeds on areas of land at key locations.
• Continued to use innovative ways of brightening up the town and adding extra vibrancy to our streets by maintaining a ‘living wall’ adjacent to East Croydon station, giant planters at the junction of Wellesley Road and George Street and maintaining pockets of land around the town to soften its appearance.
Perception & Image The wind of change is blowing through Croydon and there is no doubt that its wide-scale re-development is ushering in a new wave of optimism about the town.
While pundits and commentators increasingly cite Croydon as a place to invest, the townâ€™s growth, arguably, continues to be hampered by often unwarranted negative perceptions that undermine its image.
From making the town more welcoming and accessible, to ensuring the streets are safer, cleaner and more attractive and encouraging greater engagement between businesses, all of the projects and services that we deliver are designed to underpin our Significantly, raising Croydon town centreâ€™s over-riding ambition: to ensure that Croydon profile, improving its image and increasing the is regarded as one of the best places in sense of well-being of those who use the town south London in which to work, live, visit and is at the heart of everything we do. doÂ business. Over the course of the year, therefore, our focus has been on raising awareness of the many developments and initiatives taking place that are making a positive difference to Croydon.
Making a difference
digital marketing and promotional campaigns generated
worth of positive media coverage generated
people reached by our digital campaigns
increase in Twitter followers
positive pieces of print coverage generated
Twitter followers reached worldwide
1.1m+ people received our messages through advertising channels
What We Delivered To promote the improvements taking place in the town centre and demonstrate how it is changing for the better, over the course of the year, we:
• Delivered 55 digital marketing and promotional campaigns, reaching over 39,000 people, to highlight many of the positive changes and developments taking place in Croydon as well as promoting its fantastic commercial offering and excellent transport links. The campaigns achieved an average unique opening rate of 29%. • Introduced colourful, eye-catching branding and promotional material across the town via our lamp-post banners, floral and window displays, to provide a warm welcome to all those in the town centre and highlight all the positive changes taking place.
• Continued to develop and enhance our croydonbid.com website, to promote the latest news and developments in Croydon and all that it has to offer, as well as providing an insight into all of the projects and services that the BID delivers. • For the eighth consecutive year, our Christmas lights scheme and season’s greetings banners transformed North End and 15 adjoining streets for seven weeks over the festive season adding extra sparkle and colour to the town.
• Generated in excess of 30 press relations campaigns to raise awareness of all the projects with which Croydon BID is associated to help improve the image and perceptions of the town, resulting in excess of £300,000 worth of positive media coverage.
Festivals & Events Vibrant, varied and something unexpected, that was the philosophy behind our entertainments programme for 2014-2015 in the drive to deliver a series of memorable events that would create a positive lasting impression.
From the unusual and exotic offerings of our three continental street markets, to the thrilling and inspirational performances of a host of professional and local entertainers, this year’s programme was designed to both surprise and delight.
For the eighth successive year, our starstudded Christmas lights switch-on event marked the official start of the festive season in Croydon and this year, also culminated in a dazzling rooftop pyrotechnics display, courtesy of Centrale Shopping Centre.
Getting things under way in April, was the first in our brand new series of ‘Street LIVE!’ events which incorporated six distinctive themes across the year and introduced some of the world’s best known street performers to Croydon.
As the year drew to a close, we had one final surprise left for Croydon!
Working with Thames Television and with only six days’ notice, we helped to stage the highpoint of, eventual ‘X Factor’ winner and local boy, Ben Haenow’s homecoming With themes ranging from Urban Sports to tour, with around 5,000 people turning out to Seaside, Circus, Christmas and Festival Fringe, give him and his mentor, music mogul, Simon the colourful and highly impressive range of Cowell a rapturous welcome. The event entertainers brought their own unique brand was subsequently viewed by an audience of fun to North End, wowing audiences with of 9.1 million on ITV and a further 2.8 million their breath-taking skills and sheer daredevilry. on YouTube.
Making a difference
people in town for the Christmas lights switch-on countdown - 9% more than 2013
of visitors said our Christmas lights switch-on was good or very good
viewed Ben Haenow’s homecoming on ITV and 2.8m more on YouTube
sales increases reported in some stores on lights switch-on day
discounted parking spaces negotiated over the festive period
extra spent as a result of our Christmas lights switch-on
extra visitors in town for ‘X Factor’ winner, Ben Haenow’s homecoming
of spectators rated our ‘Street LIVE!’ events highly
What We Delivered Leaving everyone with a positive, lasting impression is high on our agenda in the drive to attract more visitors and increase investment into the area.
• Staged six ‘Street LIVE!’ events showcasing the talents and skills of some of the world’s best-known street performers. Jugglers, unicyclists, mime artistes, human statues, sports freestylers, stunt bike teams, slack rope walkers and even the world’s strongest lady were amongst many awe-inspiring acts that had audiences eating out of their hands. • Our three continental markets once again gave visitors a taste of the exotic and unusual during the course of the year, enabling visitors to sample the delights of an array of foods and produce from around the globe.
• Christmas got off to a cracking start when singer, Gareth Gates, star of the Fairfield Hall’s Christmas pantomime took to the stage alongside Croydon’s Mayor, Councillor Manju-Shahul Hameed for the official lights switch-on countdown. The ceremony was the climax to an afternoon of fabulous free, family entertainment, which commenced with a charity Santa Zumbathon, followed by inspiring performances from a series of talented local musicians, singers and dancers, supported by professional street performers.
• Negotiated a ‘Park for £1’ discounted parking rate at six town centre car parks, to support festive trading in the town throughout November and December. • The highlight of ‘X Factor’ winner Ben Haenow’s ‘homecoming’ tour attracted an audience of around 5,000 people, when the local singer joined with his mentor, music mogul Simon Cowell on stage at a specially-organised event, we arranged in conjunction with Thames TV.
Wayfinding & Accessibility Croydon’s excellent transport connections undoubtedly give it the edge when it comes to getting into and around the heart of the town and the benefits this brings to those working, living, visiting or doing business here, simply cannot be overstated.
The town’s close proximity to the capital, Gatwick Airport and the M25 London Orbital Motorway means accessing Croydon, whether by road, rail, or tram couldn’t be easier. Add to that, the fact that Croydon is already home to many blue chip organisations, has a bustling retail centre, buzzing nightlife, thriving restaurant quarter and features cultural gems that offer the best in theatre and film, and it’s a combination that is hard to beat. During the course of the year, opportunities to promote all these advantages were widely capitalised upon, as was the chance to highlight the many fantastic changes that are taking place in the town centre and those that are still in the pipeline. Via our Croydon Visitor Centre and its convention bureau service, Destination Croydon, important strides were again made to provide information and assistance to
visitors to the town as well as to businesses considering staging events or conferences here. The Visitor Centre also continued to serve as a useful travel hub, selling train tickets and Oyster card top-ups as well as arranging excursions and theatre bookings. Mindful of the scale of Croydon’s imminent re-development and its impact on those who use the town centre, we commissioned an independent feasibility study in the autumn to ensure that we had the appropriate structure in place to meet both current needs and the anticipated rise in demand for information and wayfinding guidance in future. As a result of the study’s recommendations, the Board reached the decision that the Croydon Visitor Centre should be closed in 2015 and focus should instead be placed on the introduction, initially at least, of a roving, wayfinding information, advice and guidance service.
Making a difference 150,000 total Visitor Centre footfall for the year
local businesses directly benefited from use of our exhibition space
ÂŁ1.2m in travel ticket sales generated
ÂŁ35,000 of additional income generated from Croydon Visitor Centre sales
commendations on TripAdvisor for our Visitor Centre
What We Delivered Croydon’s accessibility is second to none and is a major benefit when it comes to promoting the town’s many advantages.
• The Croydon Visitor Centre continued to serve as a prime travel hub selling rail and coach tickets and Oyster card top-ups and providing advice and assistance to those wanting help getting around. Increasingly over the course of the year, it received over 30 commendations for its customer service on TripAdvisor, the world’s largest online travel site. • We continued to showcase Croydon’s broad commercial offering and promote what’s on and available in the town via our Visitor Centre plasma screens and our exhibition area, directly supporting local organisations to promote their products, services and future events.
• Via our Destination Croydon conference and events bureau, we helped throw the spotlight on the town’s fantastic hotel and conference facilities, helping to underline how Croydon increasingly is being regarded as a destination of choice by events and conference organisers. • Secured Croydon as the destination of choice for the Association of Town & City Management’s 2016 Summer School, a prestigious annual event that attracts hundreds of visitors from across the globe and marks its 25th anniversary in 2016.
Business Engagement Collaborative working is at the heart of all the projects and services that we successfully deliver and as the town centre’s re-development progresses, the relevance and importance of building strong relationships and maintaining regular, two-way communications continues to grow.
Keeping businesses up-dated on the latest news, developments, policy changes and issues affecting the town centre and ensuring that the business community’s interests are strongly represented have been at the heart of our business engagement programme this year. Our regular newsletters, e-bulletins, face-toface meetings and stakeholder events have kept businesses up-dated on progress, plans and issues of common concern and have provided the opportunity for networking and two-way feedback. Over 350 delegates attended our four main business engagement events which included up-dates on Westfield and Hammerson’s plans for the town centre, proposals for the expansion of Gatwick Airport and an insight into town centre policing.
Our town centre discount card, Check Out Croydon, has continued to go from strength-to-strength. Within 18 months of it first launching, the scheme, which rewards loyal shoppers with exclusive offers and discounts, saw a 28% increase in the number of businesses signed up to it and over 6,700 cards had been activated by shoppers – a rise of 68%. In total, it is estimated that the card has saved shoppers in excess of £62,000 since launch, bringing in much repeat custom for the businesses involved.
Making a difference
Check Out Croydon cards activated by shoppers
of savings achieved since launch of our discount card
dedicated marketing campaigns promoting Check Out Croydon offers
quarterly newsletters distributed throughout the year
communications despatched promoting Check Out Croydon offers with an average unique opening rate of 21%
businesses benefited from our loyalty scheme across the year
delegates attended our four business briefings
digital communications issued to over 39,000 people with an average unique opening rate 29%
What We Delivered Working collaboratively with our partners to bring change and positive improvements that are of benefit to the town centre community, we:
• Continued to build business and consumer • Continued to refine, extend and increase support for Check Out Croydon, our the frequency of our communications ground-breaking customer loyalty with businesses to include quarterly scheme, to boost trade and build an newsletters, bi-monthly e-bulletins, affinity towards doing business in the town regular e-communications and our key centre by rewarding loyal customers with stakeholder meetings programme. exclusive offers and discounts available • Reviewed and continued to monitor from businesses across the town. baseline agreements drawn up with the • Staged four business briefing events with Council to ensure that Council services keynote speakers throughout the year, are routinely delivered, standards providing businesses with an opportunity are maintained and projects and to learn, first-hand about some of the services delivered by Croydon BID are important issues and developments additional to, rather than replacing, local affecting the town as well as the chance authority services. to raise questions. • Arranged and attended a wide range of stakeholder meetings and provided a strong, collective voice for the local business community on several key strategic groups to ensure business interests were appropriately represented.
Financial Summary 2014/15 Croydon Town Centre Business Improvement District is a not for profit company limited by guarantee. It operates in a transparent way within the regulations set up by the government on Business Improvement Districts.
Croydon BID is funded by a combination of the BID levy from local businesses and voluntary contributions.
Croydon Council additional contribution
Cleaner & Greener
Wayfinding & Accessibility
Festivals & Events
Perception & Image
Net loss for the year before tax
Net Loss for the year after tax
Net surplus brought forward from 2013/14
Net surplus carried forward into 2014/15
In addition, substantial ‘in kind’ support was received from businesses during the year which enabled Croydon BID to deliver an enhanced programme of activities, estimated to have a value of around £406,000.
A copy of Croydon BID’s audited accounts may be obtained by contacting 020 603 0050 or via email at email@example.com
Structure The BID Board provides strategic direction and input and is responsible to stakeholders for the conduct, performance and due governance of the BID Company. It is also responsible for setting the annual budget and monitoring finances throughout the course of the year. Membership of the Board is voluntary and directors are unpaid.
The Board’s structure reflects the number and types of business in the town centre and consists mainly of BID levy-paying businesses or statutory service providers as dictated by the BID Regulations 2004. The Board held eight meetings during the course of the year. The Chief Executive of the BID leads a small dedicated team responsible for planning and delivering all of the BID’s projects and activities.
Members of the Croydon BID Board as at 31st March 2015 were : Andrew Bauer Chairman Whitgift Centre David Ordman Vice-Chairman Centrale Janet Borrow Company Secretary Ormerods Tony Middleton AIG Don Niven Natwest Brian Hart Lark Insurance Carolyn Spencer Home Office Max Menon Croydon Cathay Development
Toni Letts Croydon Council
Martin Corney Whitgift Foundation
Steve O’Connell Greater London Assembly
Frances Wadsworth Croydon College
Steve Yewman Westfield
Simon Thomsett Fairfield Halls
Trevor Morgan Marlow Investments
Jeremy Gray South London YMCA
Nigel Evans Stiles Harold Williams
Nick Baker Transport for London
Graham Reeves House of Reeves
Lisa McCance Croydon Council
Chloe Southern House of Fraser
Carron Schusler Metropolitan Police
Paul Reeve Marks & Spencer Stephen Coker Mott MacDonald
The following directors resigned and/or were replaced during the year: Patrick Baptist Croydon Park Hotel
Andy Kendall House of Fraser
Sharon Lawrence Marks & Spencer
Rob Atkin Metropolitan Police
To find out more about Croydon BID and the benefits of membership, please call 020 8603 0050 or email firstname.lastname@example.org 31
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Croydon Town Centre Business Improvement District Cambridge House Lower Ground Floor 16 â€“ 18 Wellesley Road Croydon, CR0 2DD T: 020 8603 0050 E: email@example.com W: www.croydonbid.com
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