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MakingADifference

Canalside Pelham Street Hanley Stoke-on-Trent ST1 3LL 01782 204479 info@archnorthstaffs.org.uk www.archnorthstaffs.org.uk

Annual Review 2011

Registered Charity No 701376 Company Limited by Guarantee in England and Wales 02357520


A Message from the Chair and Chief Executive The last year has been an extremely challenging time for Arch customers. We have noticed a real increase in the demand for our services and we are making every penny count to ensure we are delivering as much as we possibly can. We have had to contend with cuts across statutory grants and contracts, and increased competition for resources. There is no doubt that these challenges will continue and, at Arch, we have a very clear plan about how we are going to tackle this. We have had success with new projects. We started our Community Learning Service, complete with a newly refurbished resources room and now offer the service out to other providers. We have started a small pilot scheme to support young victims of relationship abuse and our Family Support Network, the consortia providing intensive support for families at risk of a statutory intervention, has gone from strength to strength in both its delivery and the demand for service. We have refreshed our Brand, made it bolder, fitted it with our new values and our refocused mission. We are very clear about what we do. All of our customers, be they offenders trying to put their lives right, survivors of domestic abuse or homeless young people trying to get settled accommodation, have said that they want the same thing—to be happy and safe in their own homes with loved ones and to have a job—its Arch’s mission to create this. As the year ended we had success with growth for victims of domestic abuse in Cheshire East, and projects for care leavers and refugees in Stoke. Our momentum is increasing and moving us in the right direction.

We continue our focus on being the best we can be and we work very hard to get the resources to enable us to do that, and we use them wisely. Our new Business Development Team has settled well into the organisation and has successfully obtained new projects, new donations and has established an organisation more recognisable to the public and key stakeholders. The Business Support Services were restructured to give a real value for money service and are settling into their new structure well. We have worked very hard on partnerships and have seen key partnerships develop with other providers. This is important to us, we can always do more as a partnership for our customers and commissioners and funders want to rightly see that synergy and efficiency partnership can bring. It has been a tough time with tough decisions but not as tough as it must be for someone who is having to leave their home with what they can carry in their hands and it is this thought that will drive us on for the next and coming years. So, as the public expenditure cuts bite and the trusts, businesses and public have less money to give, the future looks like it will have to be even leaner. We at Arch will be focused and resilient and provide real meaningful outcomes for our customers. We hope this report will give a flavour of where we are going as much as it does about where we have been. Glenda Miller Chair of Board of Trustees Paul Bridges Chief Executive Officer


Our People • Arch employs just under 100 staff. Our flexible working policy means we are able to meet the needs of our customers but also improve the motivation and performance of our employees and a healthy work life balance • Arch has a pool of 13 high quality sessional workers ensuring flexibility and consistency of provision across our organisation • 12 people regularly volunteer to support and enhance the quality and capacity of our services • We are a local organisation; 98% of Arch employees and volunteers live in the areas where we deliver our services • We have an absence rate of 3.2%, this is amongst the lowest in our sector Importantly, Arch offers employees, volunteers, and customers training; contributing to improving educational achievement and skills locally. M

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January 2012

Making A Difference...

Our Business

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This is Arch

The future we want to see Arch wants to be part of a future where people live happily and safely in their own homes, a future where people can reach their full potential in a thriving neighbourhood. What we are contributing Our contribution to this future is to provide our customers with great support services that are tailored to them being able to achieve their best and being happy and safe at home. We will make a real difference in people’s lives with the services we provide.

Listening to our customers; they are experts in their own experiences and our services, they are at the centre of all we do and we will help them to influence and change both Arch and our partners. Access to services; we will support and advise all the people

What’s important to us

Who we are Arch is a registered charity offering support and advice to a range of people across Staffordshire and Cheshire. We work with people who are in housing need, families in need of support, victims and perpetrators of domestic violence and people seeking to return to education, training and employment.

who come to us to ensure those who need a support service get one. Our staff are important to us and we will work with them to be the best they can in delivering services to our customers. Being effective and efficient in delivering our services is the best way to offer value for money and develop the best services we can. Everybody is important and we will challenge discrimination and show how we value diversity. Seeking out partnerships is a great way to deliver better services and we will seek out effective partnership to improve what we offer to customers.


Making A Difference...

Seeking out partnerships is a great way to deliver better services; we work with over 25 private, statutory and 3rd sector partners to improve what we can offer to our customers. In June 2011 we successfully led a consortia of some of the ďŹ nest 3rd Sector providers in Stoke-on-Trent to secure nearly ÂŁ1m from the Big Lottery Fund to support Care Leavers. Our partnership approach to this work breaks down many of the barriers that get in the way of young people achieving their true potential. Our Family Support Network goes from strength to strength increasing the life chances for children and supporting parents to increase their resilience. Last year we made a difference to 140 families. Our partnership approach means families can directly access specialist services including housing and debt advice, tackling domestic violence, mental health and substance misuse as well as practical family support.

Partnerships make us stronger

February 2012

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ALLIANCE WORLD

IN

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UNCERTAIN

In April we formally launched our Alliance with Pathway and Staffordshire Women’s Aid following 2 years of exploring the benefits of closer working. As we had undertaken joint projects in the past and worked together on some very exciting pieces of work it seemed a natural progression to continue this in the future. Each organisation remains firmly committed to its own brand, its own ethos and its own reputation, but at the same time we recognise the benefits that working together brings. The Alliance model allows us to retain our 3 organisations whilst at the same time be part of something bigger. Of course, we were ‘persuaded’ by the argument that partnership working appeals to commissioners. However, the more we discussed our commitment to the Alliance the more (far more compelling) reasons to work together became clear; we can do much more for our customers by working together.

In April this year we held an internal launch of the Alliance. We had already formally committed to working on three distinct projects and we opened these up by forming working groups: Group A has worked on a shared charter and commitment. We all provide the best service possible to those using our services. This group has worked on producing a set of shared aims and a charter that we will work to. Our aim is to raise the standard of quality throughout all of our services.

Group B has focused on strengthening our work in supporting victims of sexual violence and abuse. We want to work consistently across our organisations as well as across Staffordshire. The staff involved have shared paperwork, shared outcomes monitoring systems and standards.

Group C has been planning a campaign to raise awareness which is being released across Staffordshire. We will be using the Women’s Aid ‘Real Man’ campaign. We aim to use it to raise awareness so that people needing our help are aware of our services, and it is also a very positive campaign about recognising the majority of men who choose not to be abusive.

We have many more ideas in the pipeline about how we can work together to ‘raise the bar’, to improve our services and reach a common level of excellence. We are looking forward to the challenges and exciting plans that lie ahead, and most of all to supporting more survivors of domestic abuse with the very best services that we can build together.


Domestic Violence Prevention & Support Our intensive Outreach support for victims/ survivors reached more than 100 women and nearly 50 men. Ongoing incidents of domestic violence can cost the state in excess of £600k. Last year over 1000 children and young people took part in the Relationships without Fear Project and over 100 teachers were trained to deliver the programme. RwF helps children and young people to challenge negative attitudes and develop skills to prevent domestic violence in future relationships. 100% of children and young people living in our refuge attended school during their stay and in addition, our after school club provided 290 sessions, ensuring that children and young people are not further disadvantaged.

With your help Arch supports children and young people who are in families experiencing domestic abuse

M March 2012

Making A Difference...

“I’m not scared to go home any more.”

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East

For the last 21 years Arch has focussed on the needs of vulnerable people living in Stoke-on-Trent and Staffordshire. Last year, excitingly, we secured a Supporting People contract that enabled us to also deliver Domestic Violence Services in Cheshire East. The service offers 10 refuge places of safety in a secure environment along with services for children. We will also be able to support 45 victims/survivors in their own homes. Finally we will work with male victims who make up about 8% of victims nationally. Arch has been raising awareness and providing the only gender specific support service for male victims/survivors in Staffordshire for nearly 2 years. Our experience shows clear need for gender specific services with a programme of one-to-one prevention and education being crucial to working successfully with male victim/survivors.

Despite an increased profile around domestic violence towards women and children, myths and barriers still exist. Arch will use its considerable experience in targeting and delivering services that will impact positively irrespective of gender or any other factor that prevents victim/survivors seeking and accessing information and support. The organisation had a tough challenge to get the service up and running in a very short timescale but at the time of writing this we are accepting referrals and establishing the service by promoting it to key agencies who will refer to us. We have been very proactive in promoting the new service and have been involved in several projects both in Crewe and other districts in Cheshire East. We are playing an active role with the other members of the Cheshire East Domestic Abuse Partnership and are working with the Specialist Services Subgroup to develop a Single Point of Contact (SPOC) for victims/ survivors. The SPOC will enable customers to be directed to the services they really need and reduce the number of times they have to ‘tell their story’, before they access an appropriate service. We are also working with the Domestic Abuse Coordinator, and the Police, to support victim survivors who are not considered high risk. This reflects the commitment by Arch to ‘prevent’ rather than ‘cure’ whenever the opportunity arises.


made and now I’m helping others to get back on the straight and narrow.”

Working with Ex-Offenders Over the last 12 months we have accommodated 86 customers. 72% achieved a ‘positive move-on’ to independent living and did not re-offend. When a person re-offends and is convicted there is an approximate cost of £178,054. By providing accommodation with support we reduce the likelihood of re-offending. This can potentially lead to a benefit of £15m. By providing a resettlement service we are able to support 10 people at any one time. By preventing customers failing in their tenancies we are making savings of up to £28,380. We have, over the last 12 months, worked with the local community and police, reducing the risks of anti-social behaviour by 100%. This is a potential saving of nearly £7m in costs relating to offences and convictions. M

With your help Arch supports people to break the cycle of offending

April 2012

Making A Difference...

“I’ve learnt from the mistakes I’ve

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Developing our Offender Services Our services for offenders have moved beyond accommodation with support and to reflect this we changed the name from Ashwood Services (named after one of our hostels) to Offender Services. This name change puts all of our offender services under ‘one umbrella’ making our services more clear for both our customers and stakeholders. We are currently consulting with our customers who feel that there is some stigma attached to ’Offender Services’ and they are now identifying names of the individual projects within the overall service. Alongside this we have changed the way our team works within the accommodation units to enable us to provide a more flexible service for our customers that is more responsive to their needs. Our staff are now available for more hours during the day, there is an activity each Saturday and an on-call service is now available for customers to call for support 24-7.

Following changes in the Housing Benefit Regulations and the availability of move-on accommodation in social housing we have begun exploring alternative options in the private rented sector. Over the next 12 months we will be developing PRS Services for offenders, with a specialist service for female offenders including those who wish to reunite with their children. This is an exciting development and one that will significantly enhance the opportunities available for our customers and their chances of breaking the cycle of homelessness and offending. Supported by Lloyds TSB funding, our Rehab Worker supports offenders to reintegrate into society providing a variety of activities and opportunities to help them move away from offending and become a community asset. Last year: •

In response to customer and stakeholder feedback we have also introduced:

4 customers achieved a National Open College Network accreditation

3 customers peer-mentored sessions

A ‘prison pick-up service’ for our customers moving to our accommodation direct from prison

2 customers were trained in recruiting new staff

4 customers took up voluntary placements

Interview and advice sessions within the HMPs

5 customers gained paid employment

A dedicated Customer Forum for Offender Services

Pre-tenancy training for customers living in our accommodation

This project really makes a difference in engaging exoffenders and will continue to be a priority for Arch to fund in the coming years.


great, I have my freedom as well as someone to make sure I get up for college every morning.”

With your help Arch supports homeless young people to find a home with a

Young People and Homelessness Arch has seen a significant rise in young people aged 16-25 approaching our services as homeless or at risk of homelessness. In Newcastle-unde-Lyme we reached over 60 school classes running a homelessness prevention programme focusing on awareness raising and the realities of independent living. By getting involved early and starting a debate about homelessness and the realities of independent living we get young people to think about how the decisions they make now can affect their entire future. More than 48% of customers accessing skills for independent living through Arch Community Learning Services were under 25. We support them to develop the skills and confidence they need to live independently decreasing the likelihood that they will become homeless again in the future.

family where they can develop the skills and confidence they need to live on their own

M May 2012

Making A Difference...

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Developing our Services for Young People Arch has developed a number of new services specifically

for young people that has both enhanced our current provision and further extended the offer of support to our customers. We have formed new partnerships and strengthened our collaborative working with our established partners to provide holistic and bespoke projects for young people. Youth Support Network: the YSN is a Big Lottery funded project over 4 years for young people who are leaving or have left care, aged 15 – 25. This will be, consortia of 10 partners led by Arch, working in partnership with Stoke-on-Trent Children and Young Peoples Team. Each young person will have a Transition Advisor acting as an advocate, mentor and access broker, supporting them to make the most of services available and encouraging them to maintain engagement. Support will be delivered through a menu of opportunities: 1:1, group work, positive activities, life skills development, residential breaks, youth networks, projects/social enterprise led by young people and access to volunteering, work placements and training. The project will empower young people to make choices, extend access to opportunities taking control of a positive future through activities.

Supported Lodgings is funded by the Stoke Supporting People Team. The service is for young people aged between 16-25 who are in need of a safe and supportive environment in which to grow in confidence and self-esteem as well as develop their daily living skills. With the help of their host family and Arch, they will receive the guidance and assistance needed to prepare them for independent living. Arch recruits hosts who are willing to provide a room in their home to a young person allowing them access to communal areas within the home and to become a member of the household.

Wise Up! funded for 3 years by Comic Relief, Wise Up! is a wraparound service engaging vulnerable young people aged 16–25 who are drinking excessively or dangerously. This project will be delivered flexibly through 1:1 support and a programme of workshops to discover and explore alternatives to alcohol and help build positive relationships. This project will provide a link to the established services in the City and will support the transition from young persons to adult services.


being affected by domestic violence, I’m trying really hard to change.”

Domestic Violence Prevention Services Arch supported 133 perpetrators of abuse helping to reduce incidents and repeat incidents of violence which are estimated to cost £18,000. Arch runs programmes for both male and female perpetrators to challenge stereotypes and raise awareness. Dedicated services for males and those in same sex relationships are essential. Following our Relationships without Fear (RwF) programme we found that children’s attitudes became less accepting of domestic violence from before to after the programme.

With your help Arch works to prevent domestic violence in the future by supporting perpetrators of domestic violence to confront and tackle their behaviour

M June 2012

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“I didn’t realise my children were

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Influencing the Future With budget cuts and sweeping reforms charities face many more challenges in terms of where they should position themselves to secure the future of their services. At Arch we are clear about our position, we exist to deliver services to those most in need and part of that must also be to drive social change and influence decision makers. The fact that some of our services are contracted and funded by local government, does not mean that we cannot challenge or influence policy. In fact, we are in a great position to be able to influence the future—we have the experience of working with vulnerable people, we hear their voices and empower them to tell us what needs to change and, they do tell us, after all they are the experts in their own experiences and about what needs to be done. From our campaigns on domestic violence to our fundraising events we are influencing the future involving individuals and communities and our partners. By taking a lead role in Supporting People forums and on the Stoke Safeguarding Board as well as responding to consultations on policy and strategy both locally and nationally, we also influence our funders. We are a part of working groups to develop both Staffordshire and Stoke-on-Trent’s strategies on domestic violence and more...

Homelessness Forum (Stoke & Newcastle)

Safeguarding Children’s Board Homelessness Advisory Group (with Salford University)

Priority Needs Group

Supporting People Provider Forum

Stoke CYP Strategic Parntership Board

Voluntary Services Chief Officers Group

Influencing the Future

Stoke Integrated Locality Working Group

Our Real Man Campaign Staffordshire DV Alliance CEO Group

media coverage and was the culmination of

Sexual Assault and Referral Centre Group

Stoke CYP Strategy Priority Group

received significant

the partnership between Stafford Women’s Aid and the Pathways Staffordshire DV Strategy Working Group

Stoke DV Forum

Project. This campaign really makes a difference as we are involving men

Perry and Louise,

to influence other men’s

Signal 1 Breakfast Show

future behaviour.


the confidence and courage to get a job and to get on with new people.”

Our annual customer conference is one of the opportunities our customers have to get involved in contributing to the Arch annual strategic, operational, business and service plans. “Good to know that the CEO has prioritised customer involvement” “Reflection was good because it gave me opportunity to think about the direction I want to move in” “Made me want to go forward” Describe the Conference in one word Great, Useful, Amazing, Good, Fun, Interesting, Moving, Welcoming, Clear & Concise, Exceptional, Humorous, Interesting, Brilliant, Impacting, Heartfelt, Informative, Happy, Anxious, Empathic, Humbled, Hopeful, Confident, Interested, Relaxed, Worthwhile, Moving, Important, Involved, Optimistic, Empowered, Alert, Encouraging, Cool!

Arch Customer Conference 2011 “Stepping Stones; where I want to be in 12 months.”

July 2012

Making A Difference...

“I want to be with my family, I need

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Customer Involvement At Arch our aim is to involve customers as widely as possible in every aspect of service planning and delivery. As a provider, we can only be sure we are delivering the services our customers need if we work together. There are many things to be gained from effective collaborative working with customers: •

It empowers customers

It enables customers and Arch gain a greater awareness of the issues

It produces better quality, outcome focused services

It influences planning and development

It influences policy and commissioning

It enhances accountability

Arch aim to involve its customers in a diverse range of activities from shaping the services they receive at service level to being involved in strategic decisions about Arch. Customer involvement means not only involving existing customers but also potential users of services and people who have engaged with Arch services in the past.

In February 2010, Arch held a focus group to ask victims/survivors what they wanted from domestic violence services. From this group, Voices of Experience was formed. 18 months later, VoE are separately constituted as a ‘Community Interest Company’. In collaboration with Arch, the City and the Borough Councils, VoE have contributed to the production of a domestic violence awareness film, published a book ‘Beaten Down, Rising Up, Standing Tall’, participated in the North Staffs DV Conference and developed creative approaches to help women and children recover from the trauma they have experienced. Founder members have also taken on key roles in working with Arch to develop DV Services including active membership of local DV Steering Groups and supporting applications and interviews to secure funding. Supported by the Community Learning Service a group of young Arch customers successfully applied to the Youth Opportunities Fund for their ‘Open Doors’ Project. The young people came up with the idea of producing a film focusing on ‘vulnerability’. Following their successful application process the group met on a weekly basis to discuss and develop their ideas for the DVD “Vulnerability—How does it happen?” The following 8 weeks saw regular meetings where the young people got involved in team building exercises, interviewing members of the community, script writing, acting, artwork, filming, all keeping within their project budget! Arch Community Learning Service is now working with the young people to get the DVD professionally edited so it can be shown to our local communities. They will also be targeting schools in Stoke and Newcastle to use the film as a tool to convey the messages that came from their work.


helps me cope. I don’t always need to reach for a drink when things go wrong.”

With your help Arch supports people to tackle the issues that get in the way of them reaching their true potential

Substance Misuse In 2009/10 there were 2,197 alcohol related offences in Staffordshire. In our offender accommodation alone Arch supported 37 customers with alcohol related offences. By referring and engaging them in support we potentially saved £53,280 the estimated cost of each alcohol related offence. It is estimated that it costs £4,591 each time a person is arrested for possession or supply of drugs. Arch seeks partnerships to support people who are at risk of substance abuse to find alternative use of their time, and therefore ran a weekly breakfast club in partnership with CRI Drug Service. We also support customers to get involved in diversionary activities and rebuild their self-esteem. An Arch customer who was part of a recruitment panel for new staff stated “Of all of the drugs that I have taken I have never got such a buzz or feeling of self worth” M August 2012

Making A Difference...

“I’ve found something I love doing, it

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Get Involved

Whatever you do, you will make a real difference!

You can support Arch and get involved in many different ways: •

Participating at events, getting sponsors

Volunteering at events

Holding your own events

Raising awareness of our services

Participating in our Fundraising Committee

Adopting us as your Charity of the Year

Volunteers are at the heart of all we do. Without their support we could not carry out our work. As a volunteer you need to bring your skills, experience, energy and enthusiasm and in return we will provide you with excellent support, training opportunities and access to our internal job bulletin. Volunteering can make a difference in your life too, letting you meet new people, learn new skills and have fun! The Arch Internship Programme offers exciting opportunities to graduates and people looking to change career paths, who aspire to move into the third sector and who want to gain valuable experience within the work place. As an intern at Arch you could be involved in developing a project, conducting research or planning an event.

Fundraising: we are extremely grateful for the support that we get year in, year out from community supporters, companies, Charity of the Year support and from our stakeholders; organisations without whom none of what we do would be possible. If you want to do something of your own then our fundraising team can make this easy for you, helping with ideas, tailor made posters or leaflets, sponsorship forms and of course support to help your event run as smoothly as possible, or encourage your employer or colleagues to get involved. If you are a company that wants to get involved then not only do vulnerable people benefit but you benefit too: • Increase employee motivation and morale • Promote teamwork and creativity • Improve internal communication • Demonstrate corporate social responsibility • Provide PR opportunities to win new customers • Have fun while supporting a great cause Come and see what we are up to next at www.archnorthstaffs. org.uk or follow us on Facebook and Twitter. From Golf events to Sponsored Sleepouts, 3 Peaks Challenge to climbing Mount Kilimanjaro we are bound to have an event coming up that appeals to you!! For further information you can contact a member of the fundraising team at fundraising@archnorthstaffs.org.uk, or by calling Ray Elks on 01782 204479.


me, I don’t have to go it alone.”

Arch Customers In 2010/11 Arch supported nearly 2600 children, young people and adults across a range of services and an additional 140 families through the Family Support Network. Of the adults we supported during the year 47% were age 16-25 and 18% over 45. Across all of our services the gender split is almost equal with 48% of customers identifying themselves as female and 48% male. 95% of our customers identified themselves as White. This does not include our Asylum Seeker and Refugee Services supporting people from nations across the globe including Eritrea, Iran, Iraq, Somalia, Ethiopia, Zimbabwe and China

With your help Arch supports young people to make the most of the support and opportunities available to them

M September 2012

Making A Difference...

“I realise there are people to help

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Our Achievements, Our Highlights This year has been one of the most successful years in our history; • Delivering on Training and Development Commitments Staff development was a key feature of our year with a comprehensive training programme offering a diverse range of opportunities from basic IT skills through to specialist service skills. • Improved Services for Customers All of our staff have been trained in the use of the Outcomes Star which has been successfully implemented into service delivery. We have received very positive feedback from our customers who state they feel more involved in their support planning and in particular like the visual aspect of the Star that shows positive change and progression. • Receiving a Parent Support Award 2011 ‘Care and Support in Special Circumstances’ This award is in recognition of a staff member’s unwavering commitment and enthusiasm in helping people and using innovative approaches to make a difference to hundreds of children and their mothers, to deal with all the problems associated with escaping and recovering from domestic abuse. • Greater more meaningful Customer Involvement Customers have been empowered through more opportunities to get involved in planning, development, quality auditing, and delivery. An ex-customer was supported to present to a commissioning panel in a recent tender for domestic abuse services. Entitled ‘From Refuge to Independence’ she spoke of her experiences, support services, her achievements and her vision for greater customer consultation and involvement in securing funding for new services. • Remote working was successfully piloted by Arch in delivering many of its contracts, particularly those that cover a large area or dispersed populations. The pilot funded by the Big Lottery Fund’s Awards for All Programme was so successful it is now being used to deliver on all large contracts. This innovative way of working gives a greater flexibility to support planning and customers have a greater sense of inclusion as they are able to complete applications and support plans directly onto the computer themselves. • Receiving an Award celebrating 10 Years as an Investors in People organisation, joining a select group of only 3000 organisations who have achieved this milestone nationally. “Staff have a strong belief in the leadership team and that the organisation is being well managed to face the challenges of the current economic climate” Assessors Report. • Award of the ISO9001 Quality Mark The assessor concluded that “a positive approach exists within the company to support ongoing development and this in turn is supported by an effective internal audit activity. The successful outcome of this assessment is the result of a concerted team effort by all Arch employees alike and all employees should be highly commended” • Achieving a range of Charity of the Year support including the Mayor of Newcastle and Vodafone • Satisfying our Stakeholders “Our relationship with Arch has always been really positive; the organisation is very good at working in partnership with others not least local community safety partnerships to deliver effective services. Arch’s DV services are very good, both in the service provided to victims and the forward-thinking way that new approaches, new services and new projects are always being sought and implemented. The track record of delivery and performance is excellent.” Rob Avann, Community Safety Partnership


Incoming Resources

Expenditure

Arch secured an operating surplus of £149,337 (compared to £11,686 in the previous year). This was in part due to our deliberate strategy to reduce costs to ensure our organisation is in the best position to tackle the challenging years ahead.

Surplus/Deficit

Incoming resources grew by 19.7% and resources expended increased by 14.5% compared to the previous year. Our main areas of growth were in Community Learning, Family Support Network and services to counter Domestic Violence.

£3,084,974 £2,560,408

£2,576,188

Arch income is a complex mix of contracts, service level agreements, grants and charitable donations. Our biggest income source during the year was from Local Authority contracts across Stoke-on-Trent, Staffordshire and Cheshire. £149,337

2010/11

£11,686 2009/10

-£146,967 2008/09

Our full accounts for 2010/11 are available for download on our website www.archnorthstaffs.org.uk/thisisarch/annualinformation or by visiting www.charitycommission.gov.uk

October 2012

Making A Difference...

Our Finances

Our Finances

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High Quality Value for Money Services At Arch we believe that demonstrating value for money is about evidencing and proving that we can deliver excellent services and outcomes at the lowest possible cost, without compromising on high customer satisfaction. We understand that all of our stakeholders expect to receive services that are innovative and able to demonstrate added value. We promise our customers that we will deliver services to them, led by them, to the best of our ability and resources; Arch delivers on this commitment consistently. Quality is essentially about learning what we are doing well and doing it better. It also means finding out what we may need to change to make sure we meet the needs of our customers. Arch has held the Investors in People Quality Mark for a number of years now, last year however we achieved the award commemorating 10 years recognition. But we didn’t stop there; we went on to secure the Positive about Disabled People Quality Mark and at the beginning of this year achieved the ISO9001 Quality Mark. We continue to work towards Investors in Diversity and RESPECT Accreditation as we move into the 2011/12 financial year.

Arch has a strong history of sound financial management but last year we wanted to do even more to make efficiency savings ensuing that we were investing the most that we could in the delivery of front line services. Here is a flavour of some of the measures we took: • Saving £20k by developing a range of in-house training and development programmes linking in with other organisations to combine and share costs • Saving £2.7k through review of printing and copying services • Saving £4.5k through cost savings on mobile phone contracts • Saving £14k by review of insurance provision and moving to a new provider with enhanced cover • Securing £7k of furniture donated in-kind from a partner provider • Saving £2k in labour costs by engaging volunteers to refurbish our reception area • Maximised our investments to generate a greater return of around £4k per year • Reviewed our energy costs saving £10k last year These measures alone meant that we saved £64,200; the costs are equivalent to 2 frontline workers.


doing it on a budget.”

Building Confidence & Learning New Skills 115 people have increased their knowledge of healthy living – healthy living means people are better able to manage their health and need less intervention from health services. 152 people have engaged in sessions such as domestic skills, cooking and budgeting to increase their independent living skills meaning they are more likely to maintain their current housing. The cost to support a homeless person can be up to £24,500. 77 people engaged in learning sessions that increased their confidence to get involved in activities in their local community ensuring that they have opportunities to develop their own support networks essential for independent living. 69 customers achieved a recognised qualification raising their aspirations and confidence to return to the work place.

With your help Arch supports people to learn the skills they need to live on their own

M November 2012

Making A Difference...

“I’ve learnt to eat healthy and I’m

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Arch working in partnership with... Statutory Partners

Our biggest thank you goes to our customers whose strength and courage never fails to amaze us. Our work would not be possible without the ďŹ nancial support, belief and encouragement from a diverse range of individuals, organisations, businesses, grant makers and members of the local community this year. Thank you!

Charitable Trusts and Foundations

This is only a snapshot of the support we have received this year. There are many, many organisations, funders, agencies, members of the local community and businesses that have supported our work. For further information, please visit our website: www.archnorthstaffs.org.uk/with-thanks-to/


time in 10 years.”

The Costs of Homelessness 93% of our customers who accessed Supported Housing service achieved a positive move to independent living. By preventing homelessness and providing accommodation with support into independent living we are helping towards saving the tax payer £5,300 per homeless person which equates to £286,200 per year. Our resettlement service is able to support 17 people at any one time to maintain their independent tenancy and break the cycle of homelessness. The cost to the tax payer of a tenancy breakdown is £2,838.00. Physical health and homelessness is a real issue costing around £1,307 per person on hospital admissions for the customer groups we work with. We accommodated over 200 single people last year, ensuring people are not exposed to the increased risks to their health from being homeless. M

With your help Arch supports people to break the cycle of homelessness

December 2012

Making A Difference...

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Contact us

Arch North Staffs Ltd, Canalside, Pelham St, Hanley, Stoke-on-Trent ST1 3LL … 01782 204479 ö info@archnorthstaffs.org.uk ¸ www.archnorthstaffs.org.uk

Services in Stoke-on-Trent and Staffordshire Congleton

Domestic Abuse Services Male Victims Services, Outreach Services, Prevention Team, Relationships without Fear, Training 01782 683763 dvservices@archnorthstaffs.org.uk

Crewe Leek Nantwich

Stoke-on-Trent Cheadle

Newcastle-under-Lyme

Stone

Stafford

Cannock

Women & Children’s Refuge 01782 713737 info@archnorthstaffs.org.uk

Uttoxeter

Rugeley

Burton-upon-Trent

Lichfield Tamworth

Services in Cheshire East Domestic Abuse Services Floating Support for men, women and children Safe Accommodation (refuge for women & children) 01270 253957 cedas@archnorthstaffs.org.uk

Community Learning Services 01782 204479 communitylearning@archnorthstaffs.org.uk Accommodation Services 01782 683752 referrals@archnorthstaffs.org.uk Offender Services 01782 683752 referrals@archnorthstaffs.org.uk

Young People’s Service 01782 683773 supportedlodgings@archnorthstaffs.org.uk


Arch Annual Review 2011