On the other hand, building your own communication platform can also be used to secure data privacy (please take a look on Durvasula comment about public chat platforms) and create a holistic platform for internal employee. Liquidstate.com stated that there are at least 3 benefits of building these integral communication platform:
1. Streamlining Juggling with several office applications is not an easy task. By building a holistic platform, the employee can work seamlessly and efficiently by sharing the assignments to someone competent, after communicating it with the peers in the enterprise’s communication platform.
2. Increased Operational Efficiency By creating a communication platform, the employee can share the information, work updates, and so on everywhere, anywhere. Something that an Intranet can do because it limits the employee’s update by being able to access inside the office.
3. Improved Security Business information is confidential and should not be leaked or hacked. Thus, having your own internal communications platform can help the enterprise to manage people who can access it, by adding the conditional access or permission before the data spread from one employee to another.
Use Third-Party Service to Build Communication Platform The enterprise can build its own communication platform (in form of chat apps) where the whole setting is managed by the company. Another option is to use the third-party service to build your own communications platform, with a specific agreement over the data privacy setting. Qiscus manages to provides those service through various products, including Chat SDK, Qiscus Member Engagement Package (Qisme), and Qiscus Online Consultation (QOC). Qiscus Chat SDK, or Software Development Kit (along with its messaging API/ Application Programming Interface) is a developer kit and interface that allows you to create and run a chat application. One of our advantages is being able to deploy our own server. The advantages for you are: 1. 2. 3. 4.
The data fully belongs to you. The data can be processed in accordance with your company’s needs. Higher security for data integrity. Easily scalable.