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PERSONA OCCUPATION Masters of Education from Ohio State University

LIVES IN Cincinnati, Ohio

Teaches Special Education at an elementary school level

Visiting Boston to see the sights with her family that she grew up in

LIKES Enjoys spending time withher two young children Her pet dog

FAMILIARITY WITH TECHNOLOGY 7 out of 10 comfort with technology Has an Iphone and a Macbook Pro

Appreciates history

Has an Alexa at home that she uses to listen to the weather, control her TV, and play music

Enjoys shopping & exploring new places with her family

Uses the Facebook and instagram apps regularly to connect with her family

Tourist from Salt Lake City

Uses google maps when going places she isn’t familiar with

Birds (hummingbirds especially)

Suzanne Davis Single mother of 2 ½ year-old twin girls Age 33

Originally from Cambridge, MA

Doing little things to save the environment (reusable watter bottles, recycling, eating less meat) Going for runs when she can

Uses transit app to see when the nearest buses/trains are coming

Doodling in her notebook

Uses her Macbook pro for educational purposes (setting up her courses for school & emailing)

DISLIKES Winter

Does not know how to use any adobe creative suite applications

Corn syrup

SHOPS AT The Loft

When her kids get sick Germs (she is a little bit of a germaphobe) Wasting food People with no manners Moths and spiders

American Eagle Marshall’s Whole Foods Trader Joe’s Loves flea markets and yard sales


FANEUIL HALL JOURNEY MAP

App Opportunity

10:05AM Get off T at State Street

10:15AM

10:30AM

Arrive at Faneuil Hall

See Rosalita’s Puppet Walk through Quincy show outside of South Market & explore. Market. “Quincy Market can Do some arts & crafts be a bit claustrophoat the outdoor art stu- bic, especially with dio at Uniqlo. my stroller, but we couldn’t miss it!”

“Using the strollers on the cobblestone is very awkward and sometimes frustrating, certain wheels are better.”

11:00AM

11:10AM

11:50AM

12:00PM

12:10PM

12:30PM

Get lunch at Boston Chowdah Company and frozen yogurt at Berry Twist.

Exit Quincy Market and see street performers outside

Visit outdoor souvenir carts outside of Quincy Market.

Visit Make Way for Ducklings store in North Market.

Walk to the train at Haymarket

Find a place to sit in Central Market. “The New England style food is great!”

Feeling very happy-her kids and her are enjoying themselves.

HAPPY

“It is hard to keep the kids focus!”

Kids love the store and Suzanne has always loved this book too.

Street preformers are really fun and the kids are entertained. Feeling content. Her kids are enjoying the food and the view of the dome in the Rotunda is beautiful.

MODERATE Feeling overwhelmed when she notices most of the ground is cobblestone path. Feeling a little stressed from all the people in Quincy Market.

OVERWHELMED

Feeling annoyed because there is a lot of cobblestone outside of Quincy Market.

Irritated- the elevator is broken so she has to carry the stroller down the escalator.


GOALS & TASKS

1. Way finding Uses geo location

3. Food suggestions Shows restaurants near you

Plug in destination

Tells you how far way restaurant is

Estimated time of arrival

Tells you if the restaurant has room for a stroller

Alerts for rough terrain/cobblestone Shows you where information booths are Gives you information about historic landmarks 2. Access to rest stops Places to sit-locations of benches and tables along the route Locations of family bathrooms and how far away they are from where you are Locations of elevators and where the nearest ones to you are. Bubbler’s to refill your water bottle throughout the day Nearest pharmacy’s in case of emergency

Has a filter option You pick your favorite kinds of foods and it gives you suggestions Has restaurants that have gluten free/ dairy free options

6. Lists of events Suggestions of kid friendly events happening that day Categorize the events - show, arts and crafts, interactive Has weather alert if you are going to see an event outside How longs is the event When does the event start

Tells you wait time

Directions to the event

Reviews (star ratings)

7. Suggestions on where to shop Lets you filter what you are shopping for-souvenirs, clothes, book stores

4. Stroller parking Shows places on the route that are safe Tells you if they are stroller accessible to leave a stroller Gives you sale suggestions Tells you where you left your stroller Alerts you if your stroller has been moved 5. Stroller accessible locations Alerts you when elevators are down Shows you where ramps are located How crowded the space is Tells you where elevators are located


IMPERATIVE, IMPORTANT, OR NICE TO HAVE?

IMPERATIVE

IMPORTANT

NICE TO HAVE

Way finding Uses geo location

Food suggestions Shows restaurants near you

Plug in destination

Tells you how far way restaurant is

Estimated time of arrival

Tells you if the restaurant has room for a stroller

Suggestions on where to shop Lets you filter what you are shopping for souvenirs, clothes, book stores

Alerts for rough terrain/cobblestone Shows you where information booths are

Has a filter option

Gives you information about historic landmarks

You pick your favorite kinds of foods and it gives you suggestions

Access to rest stops Places to sit-locations of benches and tables along the route

Has restaurants that have gluten free/dairy free options

Locations of family bathrooms and how far away they are from where you are

Reviews (star ratings)

Tells you wait time

Locations of elevators and where the nearest ones to you are.

Lists of events Suggestions of kid friendly events happening that day

Bubblers to refill your water bottle throughout the day

Categorize the events - show, arts and crafts, interactive

Nearest pharmacy’s in case of emergency

Has weather alert if you are going to see an event outside

Stroller accessible locations Alerts you when elevators are down

How longs is the event

Shows you where ramps are located How crowded the space is Tells you where elevators are located

When does the event start Directions to the event

Tells you if they are stroller accessible Gives you sale suggestions


10 SCREENS 1. Directions to hotel to destination and back

6. Weather

-tells you ETA

7. Where to shop

-provides a map of the route with walking destinations -tells you information about historic landmarks on the route & where the rough sidewalks and cobblestones are 2. Locations of family and regular restrooms 3. Locations of elevators and if they are running or out of service. 4. Shows restaurants near you -how far away they are -wait time -filter option of your favorite foods and suggestions of restaurants that have them -reviews 5. Events happening that day -when the event starts -where the event is -how long is the event

-filter through kids stores, food, souvenirs, clothes, ect. 8. Shows you nearest pharmacy locations in case of emergency 9. Tells you the busiest times of stores/ restaurants and how crowded they are/ if they have room for a stroller 10. Locations of bubbler’s to refill water bottle through the day


INFORMATION ARCHITECTURE MAP DIRECTIONS

MAP

WEATHER

EVENTS

RESTARAUNTS

RESTROOMS

SHOPPING

ELEVATORS

DAILY FORECAST

DAY OF EVENT

LOCATION 1 LOCATION 2

FILTER WHERE YOU LIKE TO SHOP

LOCATIONS

WHAT TO WEAR

WHEN EVENT STARTS

FILTER YOUR FAVORITE FOODS SUGGESTED RESTURANTS

LOCATION 3

ETA HISTORIC LANDMARKS ALERTS FOR COBBLESTONE

HOW LONG IS EVENT LOCATION & DIRECTIONS

WAIT TIME KID FRIENDLY? REVIEWS

ALERTS FOR OUT OF SERVICE


INFORMATION ARCHITECTURE MAP HOME

DIRECTIONS

SEARCH

MAP

SUGGESTIONS

TYPE IN DIRECTIONS AND GET ETA

nearest restrooms

safe places to store stroller

HISTORIC LANDMARKS description 1 description 2 description 3

location 1 location 2 location 3

ALERTS FOR COBBLESTONE ELEVATORS alerts if out of service

RESTARANTS & SHOPPING

EVENTS

MY PROFILE

WEATHER

ACCOUNT LOGIN

DAILY FORECAST

NOTIFICATIONS

WHAT TO WEAR

MY FAVORITES restarant 1 restarant 2 restarant 3 ect.

DATE

FOOD

WHEN EVENT STARTS

FILTER FOR KID FRIENDLY/ YOUR FAVORITES

HOW LONG IS EVENT

SUGGESTIONS

DIRECTIONS

WAIT TIME REVIEWS

SEARCH

SHOPS

FILTER FOR KID FRIENDLY/ YOUR FAVORITES kids stores souviner carts clothes jewlery


WIREFRAMES

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Journey Interface Process Book  

Journey Interface Process Book  

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