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MARCH 2016


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CRAFT BEER INDUSTRY The craft beer industry makes up over 20 per cent of all beer sales in BC with a conservative projection of 25 per cent by 2020

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Local transportation company wins prestigious CAFE award 



SIDNEY Delta Marine Service has grown from a single service technician in a van into a global service centre

National association celebrates the unique contribution family businesses make to community


INDEX News Update 2 Sooke 4 West Shore 4 Greater Victoria 6 Saanich Peninsula 24 Technology 34 Movers and Shakers 40 Opinion 42 Law 43 Salt Spring 43 Contact us: 1-866-758-2684


Canadian Publications Mail Acct.: 40069240


ICTORIA - At the recent Canadian Association of Family Enterprise (CAFE) Vancouver Island Chapter awards ceremony, Wilson’s Transportation drove away with the 2016 Family Enterprise of the Year Award (FEYA). The Business Examiner and Tru Value Foods were named runners up. Given annually, the Family Enterprise of the Year Award (FEYA) recognizes and celebrates the achievements of local family businesses and their contribution to the local and national economy. Created in 1995, the Vancouver Island chapter, according to president Stewart Story, is made up of a diverse range of business members, from husband and wife teams to larger companies SEE CAFE AWARD |  PAGE 36

L-R Andrew Wilson, Travis Wilson, Kello Wilson, Mary Wilson, Valerie Wilson, John Wilson, Samantha Wilson CREDIT:DON DENTON

New President Appointed At Kinetic Construction Tom Plumb has succeeded Bill Gyles as President of Kinetic Construction BY DAVID HOLMES


ICTORIA – There have been some changes at the top at Victoria’s Kinetic Construction Ltd. Tom Plumb, who had previously been the company’s Branch Manager in Courtenay, became President a nd Ch ief E xecut ive O f f ice (CEO) Februa ry 1, replaci ng company Founder and President Bill Gyles. “I became president and CEO

as of February 1st. Bill of course is still very active with the company and will remain Chairman of the Board of Directors, for the rest of this year he’ll be busy training and mentoring,” Plumb explained. “I’ve actually worked for the company just shy of 19 years a s I sta r ted a s a n A ssi sta nt Superintendent before becoming Superintendent. In 2005 I became the Branch Manager of our new office in Courtenay.

W hile we call what has happened a succession it’s really just a part of our company philosophy. We’ve always taken the long view on the future of this company. As we intend to be here for the long term you have to plan for that, you have to plan for changes.” Kinetic Construction is a major construction management and general contracting firm with offices in Victoria, Vancouver and Courtenay. Founded


in 1984 the firm currently has about 140 employees and is involved in a range of construction projects across British Columbia and into Alberta. “Presently we’re involved in a wide range of projects, the smallest one on our books is $130,000 while the largest one is $220 million, there’s definitely variety in the number of things we do,” Plumb explained. SEE KINETIC CONSTRUCTION |  PAGE 34




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MARCH 2016

An Early Spring for the Victoria Real Estate Market? The Victoria Real Estate Board released its report on Multiple Listing Service real estate activity in the Victoria area for the month of January 2016. 2016 started with the busiest month of sales in January since 2002. A total of 539 properties sold in the Victoria Real Estate Board region this January, an increase of 53.6 per cent compared to the 351 properties sold in the same month last year. Inventory levels are lower than the previous year, with 2,471 active listings for sale on the Victoria Real Estate Board Multiple Listing Service at the end of January, 24.7 per cent fewer than the 3,283 active listings at the end of January 2015. “Though the ongoing count of properties for sale is low, the number of new listings entering the market is close to what we saw last year,” notes Wendy Moreton, 2016 president of the board. “The recent month of January saw 934 new listings, where last year we saw 1,027. The good news for buyers is that there are new properties for sale every day. The good news for sellers is that there appears to be more buyers in the market, so well-priced properties in high demand areas (like the Victoria core) are swift sellers.” The Multiple Listing Service Home Price Index benchmark value for a single family home in the Victoria Core in January, 2015 was $561,600. The benchmark value for the same home in January 2016 has increased by 10.2 per cent to $618,600.

SAANICHTON Quester Tangent Riding High Quester Tangent, the premier designer, manufacturer and integrator of train electronics and software solutions for the North American passenger rail car and locomotive market, announced that 2015 was a record year for new business. “Over the past 12 months, our Vancouver Island-based sales team has secured $20 million in contracts thanks to the industry’s most innovative and reliable products,” said William Collins, Vice-President and Chief Operating Officer at Quester Tangent. “This year, sales have been accelerating due to our strong reputation in the passenger rail industry.” The new contracts will result in the delivery of rail vehicle components to four major North American transit authorities. As part of an ongoing commitment to deliver leading edge rail technology, Quester Tangent has aggressively ramped up development of second-generation Passenger Information System (PIS) products. Including a contribution from the National Research Council of Canada Industrial Research Assistance Program (NRC-IRAP), Quester Tangent has invested more than $750,000 in research and development. The company plans to launch the new products later this year during one of the globe’s largest rail conferences in Berlin, Germany. In the past five years, Quester Tangent has brought over $40 million in export revenues to Vancouver Island and contributed over 350 years of high quality full time employment to the local economy. With the launch and sale of its new Passenger Information System products, Quester Tangent has the potential to more than

double its existing revenue. This success translates into a growth of Canadian-made exports, additional local hiring for engineering and manufacturing positions, and the development of international partnerships to deliver rail electronics worldwide. Founded in 1983, Quester Tangent is a leading North American manufacturer, supplier, and integrator of train electronics and software solutions for the passenger rail and locomotive industries.

SAANICH Uptown looks to expand Uptown has made a preliminary submission to staff at the District of Saanich for a rental residential development at the corner of Carey Road and Ravine Way. Plans for the proposed 11-storey building currently include 134 rental suites and townhomes as well as 55,000 square feet of signature retail space that will complete the North West end of Uptown Boulevard. “We’re very excited to be moving into the formal approvals process for the final phase of the mixed-use neighbourhood that is Uptown, and particularly pleased to be working toward a residential development that will help to meet the local need for more rental homes,” said Geoff Nagle, director of development for Morguard Investments Limited. The proposed building will be put forward to Saanich Council for rezoning consideration sometime in early 2016. The current building design features exterior suite entrances, large rooftop spaces for the use of residents and dedicated, secure bicycle and automobile parking. Rental suites will range in size from studio to two-bedroom homes. “We began the redevelopment of this property in 2008 and so much has changed in the neighbourhoods in and around Uptown since that time,” said Nagle. “Uptown is at the centre of an evolving urban core in Saanich and it’s going to become even more vibrant as people continue to move into this area.” Uptown welcomed its first tenants in late 2010 and completed phase two of the project in late 2012. The proposed residential building is planned to be located adjacent to phase three, a 40,000 square foot Whole Foods store and 4,000 square foot multi-tenant building, which is currently under construction and scheduled to open in fall 2016. Upon completion, Uptown will include approximately 1,060,000 square feet of open-air shopping, Class A office space, rental residential, restaurants and community amenities, all in a project built to achieve LEED Gold Neighbourhood Development certification.

VICTORIA Study shows strong tourism growth in last decade A new study shows a 38 per cent increase in tourism revenue over the last decade, proving the sector is a major economic driver for the province. The study called “Value of Tourism in British Columbia: Trends from 2004 to 2014” is produced by BC Stats for Destination British Columbia. It highlights impressive longrange as well as recent growth within the tourism sector. Tourism contributed $7.1 billion in GDP in 2014 to the provincial economy, for 4.5


MARCH 2016

per cent growth over 2013. Tourism GDP grew more rapidly than that of the whole BC economy. 127,500 people were employed in tourism, a 2.2 per cent increase over 2013. Tourism industry paid $4.3 billion in wages and salaries, up 4.5 per cent over 2013. Average salaries in the tourism sector were $33,616. This is a 10 per cent increase since 2004. The strong growth in the tourism sector can be linked to a number of factors, including more direct flights to BC from key U.S. and international markets as well as Destination British Columbia’s new international marketing strategy. There are more than 19,200 tourism-related businesses in BC, and over 17,000 (almost 93 per cent) of those businesses are small businesses. Tourism generated $14.6 billion in revenue in British Columbia in 2014, a 5.1 per cent increase over 2013. The Province invests more than $90 million annually in the tourism sector across every region to grow and market the sector.

BC New Skilled Immigration System The Province has launched a new intake system for the Provincial Nominee Program (PNP) so it aligns with British Columbia’s labour market and economic development priorities. BC is expected to lead the country in economic growth in 2016. Although British Columbians are front of the line for those job opportunities, economic immigration

will play a role in meeting the labour demands of our diverse, strong and growing economy. The Provincial Nominee Program (PNP) is the Province’s only direct economic immigration tool for bringing in new British Columbians to assist in filling the nearly one million job openings due to retirements and economic growth. The PNP’s new Skills Immigration Registration System (SIRS) is a points-based system that gives candidates a registration score that determines whether they are invited to apply. Their score is based on a number of factors that reflect an individual’s ability to succeed in the labour market and contribute to the provincial economy such as level of education, years of direct work experience and a BC employment offer. The new system more closely aligns with the federal government’s immigration process for skilled labour. For example, BC’s tech sector is consistently growing faster than the overall economy. For many employers their need for talent is urgent, especially in highly specialized areas. The new registration system allows employers to access skilled labour quickly to bring highly skilled newcomers into the province to support continued growth in the industry. The Provincial Nominee Program (PNP) is the Province’s only direct economic immigration tool for bringing in new British Columbians and the quota is set by the federal government. For 2015, that allocation was 5,500 and the province negotiated an additional 300 to achieve 5,800 – more than any other province. The 2016 PNP allocation from the federal government has yet to be confirmed. BC continues to work with the federal

government to increase economic immigration and receive more PNP allocations. Since the 2001 inception of the program, more than 34,000 workers and entrepreneurs have been attracted to the province through the PNP.

BC Improvements for BC’s airports The Province is providing $8 million in funding this year to support infrastructure improvements at BC airports, Minister of Transportation and Infrastructure Todd Stone announced. The funding comes from the BC Air Access Program, announced last year as part of the Province’s 10-year transportation plan, BC on the Move. The ministry committed $24 million over three years and last year announced $6 million, which funded a dozen projects at ten regional and municipal airports throughout the province. Through the program, the ministry shares costs with public airports on projects such as lighting and navigational systems, terminal building expansion or upgrades, and runway improvements. These types of projects allow airports to improve safety, accommodate larger aircraft, support more frequent flights and enable the continued growth of local and provincial economies. The program also encourages funding partnerships with the federal government, local and regional governments and agencies, and the private sector. The deadline for applications for this year’s funding is April 8, 2016. Applications will be accepted from public airport operators,

including local governments and other operating authorities.

BC More BC wine coming to grocery store shelves Grocery stores will have the chance to bid on six opportunities to apply for a licence to sell 100 per cent BC wine, cider and sake off grocery store shelves. The right to apply for these licences will be auctioned off individually online, with staggered bidding opportunities at BC Auction. The first round of auctions is scheduled to take place in late April, and will ensure fairness and transparency while determining the eligibility for the first six licences. The end goal is to allow for up to 18 licences. Following the initial offering, the remaining auctions will be conducted at a later date that is yet to be determined. Interested parties will need to re-apply to participate in the remaining auctions. Only grocery stores that meet specified regulatory criteria will be eligible to bid – and a registration, pre-screening and $25,000 deposit is required for all bidders, for each licence they are bidding on. The $25,000 deposit will be refunded to all unsuccessful bidders. Additionally, to give BC’s smaller, nonVQA wineries more opportunity to get their products into stores, government has expanded BC Wine Institute sales to include all 100 per cent BC wine products. This means that all 21 licences held by the BC Wine Institute are now authorized to sell all 100 per cent BC wine products rather than just VQA wines.

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MARCH 2016

INTERNATIONAL WOMAN’S DAY The Sooke Region Chamber of Commerce will be hosting its second annual afternoon tea at



nternational Women’s Day is on March 8th. It is a day to c e l e b r a t e t h e s o c i a l , econom ic, cu ltu ral and political achievement of women. This year’s theme is #PledgeForParity. Women have come a long way, and this deserves to be recognized and celebrated. However, we are only part way there. Aside from the societal overhaul that is needed to alter the perception and objecti f ication of women, we, as women, have some critical changes to address within ourselves before we can be on pa r w it h ou r m a le cou nterparts. As the saying goes, you are either part of the problem or pa r t of the solution. A nd ju st b ec au se we a re women does not automatically mean we are part of the solution. Far

the Sooke Harbour House on Sunday March 6th in celebration of its many women in business

from it. In fact, we do a very good job of perpetuating the problem and it is very easily seen in business. Despite the fact women are sta rting businesses th ree to one of their male counterparts and they now own a third of Canadian companies, women still lag behind in earnings by approx i mately twenty cents o n t h e d o l l a r. A s b u s i n e s s ow ners we a re perpetuati ng this problem because we set our own pricing. And women tend to set a lower price. Why? Breakthrough expert, phila n t h ro p i s t a n d a u t h o r a n d S o o k e re s i d e n t , Jo D i b ble e sh a red, “I n my ex p er ience, women struggle w ith two m a i n i s s u e s wh e n it c om e s to pricing and growing their b u s i n e s s . F i r s t l y, m a n y Ca nad ia n women have been taught to be accommodating a nd avoid of fend i n g ot hers which impacts pricing of their product or service; it is priced in such a way so as not to offend or put off. In pricing thei r product or ser v ice too low, women dilute their value, their offering, and their credi bi l it y i n t he m a rket pl ace. Second ly, m a ny women a re r i sk adverse when it come s to g row th. At ti mes we may suffer from a love affair with

perfection creating analysis paralysis which directly prohibits growth.” T he b ot tom l i ne i s we b ecome ou r ow n worst enemy by holding ourselves hostage to expectations and standards we h ave a c c ep te d a s t r ut h . As fema le entrepreneu rs we must va lue ou r offeri ng a nd create room for growth without catering to perceived expectations. We must claim our place and lead by example. The Sooke Region Chamber of Commerce will be hosting its second annual afternoon tea at t he Sooke Harbour House on Sunday March 6th i n celebration of its ma ny women in business. As a group, Sooke’s female entrepreneurs have begun to rally around each other to become leaders and agents of change


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This article was written in collabouration with Kerry Cavers and Jo Dibblee. Kerry Cavers is the president of the Sooke Chamber of Commerce and can be reached at the Chamber office at 250-6426112. Jo Dibblee is a speaker and presenter and has been featured on Canadian media nationwide and in the Huffington Post.



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in our town. If you would like to join us, tickets can be purchased on l i ne at the Cha mber’s website. Jo Dibblee will be presenting A Frock-alicious Life is Calli n g ™ at T ig h-Na-M a ra Resort in Parksville on May 13 th a nd 14 t h . A n event not to be missed, this two-day program is designed to prepare women to take inspired, accountable action.


t our February Mixer at the Pacific Centre Family Ser v ices A ssociation, I had the pleasure of meeting Tara Sudbury, Director of Development for the Victoria Conservatory of Music. Staff and Governors at the Conservatory are excited about expanding their services into the West Shore. “We acknowledged early on that our location in Victoria made it too difficult for many West Shore families to get to music lessons after school,” said Tara. “We’re absolutely delighted that our additional location at the Westhills YM/YMCA in Langford will make music so much more accessible.” In March, music is particularly accessible, thanks to a partnership between the Victoria Conservatory of Music and Island Savings – A Division of First West Credit Union. After the doors open on March 1st, Island Savings is sponsoring “March Into Music” – a series of free sample classes throughout the month. There are a wide variety of options available, so to check these out and sign up, please go to While the arts add to the quality of life, they are also a significant economic driver. It is in recognition of this that the West Shore

Arts Council and the Juan de Fuca Performing Arts Centre Society are joining forces to stimulate discussion around arts and culture provision in the West Shore. The Performing Arts Centre Society’s focus is “to plan, promote, develop, construct and operate a performing arts facility that will accommodate a comprehensive range of cultural and community experiences.” This is not a new concept, as working with the City of Colwood, a study was funded in 2013 to review the options and consult with interested parties. Once created, the Performing Arts Centre Society’s estimate is that there will be an economic boost of $3.2 million in the West Shore, over and above the boost provided by the construction. For Terry Rowsell, President of Four Seasons Musical Theatre Society, these discussions are very welcome. “We have grown as much as we can in the West Shore given our current performance space,” noted Terry. “As the first and only musical theatre society in the West Shore we look forward to contributing our thoughts to what would make a performing arts centre successful. A multi-use facility is key.” There is lots going on in the West Shore, and at the Chamber we’re seeing this in an increase in membership from across the region. If you’d like to learn more about what we do, please go to or pick up the phone – I’d be delighted to speak to you. Julie Lawlor is the Executive Director at the WestShore Chamber of Commerce. You can reach her at 250-478-1130 or jlawlor@


MARCH 2016

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ICTORIA – Campus Nissan in Victoria recently received franchise approval, becoming the only certified NV commercial vehicle dealer on Vancouver Island. Casey Palov, commercial sales specialist, said that the demand from business owners for an affordable, high performing vehicle drove the decision to create a commercial and fleet sales department. “To receive the franchise Campus Nissan needed a manager in place with specific knowledge of commercial and fleet sales and a broad knowledge and understanding of the business owner’s vehicle needs.” It also needed a service department that accommodated commercial maintenance and repair. “Campus retrofitted its bays to fully service these vehicles. Our staff have specialized training, we have a hoist for lifting the larger vehicles and enough space for fleet maintenance.” Palov said that as the commercial specialist, the service he provides fits the unique needs of the business owner. “Time is valuable for people running companies no matter how big or small,” he said. “I make it easy by going to them, taking the information and test drive to their door.” He added that Nissan’s NV line offers exceptional value whether the purchase is one or a fleet of vehicles, explaining that with a base rate of $23,648 the NV 200

Casey Palov provides his business owners with service that fits the business owners unique needs CREDIT:THOM KLOS

“Time is valuable for people running companies no matter how big or small. I make it easy by going to them, taking the information and test drive to their door.” CASEY PALOV COMMERCIAL VEHICLE SPECIALIST, CAMPUS NISSAN

is the most affordable compact cargo van currently on the market. Combine that with the best in class fuel economy and he said it adds up to a low cost of ownership “Nissan also offers Canada’s best commercial van limited warranty, bumper-to-bumper for five years or 160,000 km. For fleet or single vehicle owners that’s added assurance.” In the two months since Campus created the department, Palov said it has sold the NV vehicles to a wide range of businesses from electricians to dog walkers. According to Palov, it’s a well designed vehicle, with a driver’s cabin that quickly converts to a mobile office, a fold-down passenger seat that turns into a

work desk, and laptop and hanging file folder storage. It also has a turning radius of 37 ft., low liftover height, and dual sliding side doors. “It has great handling for city driving and fits in regular parking spots.” Based on Nisssan’s Titan truck frame, the NV line is built to last, designed for heavy pay loads with large cargo capacity, plenty of head and leg room and a smooth ride. “This vehicle is not new to the marketplace; it’s a very popular commercial vehicle in Europe. Bringing it to the island means we can provide our business clients with more choices and exceptional value.”

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MARCH 2016

HEALTHY RENTAL MARKET IS IMPORTANT TO BUSINESS Developers have told us that regulatory burdens can drive up the cost of buildings by 30 per cent


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o v a c a n c y i s a n u nwelcome sign of a region struggling to hou se its mos t t ra n sient employe e s. A q u ic k lo ok at c u r re n t v a c a n c y s t a t i s t i c s clea rly u nderscores that Greater Victoria u rgently ne e d s a s t ron ger rent a l i nventor y. E mployers a re i ncreasi ngly fi nd i ng the issue of renta l ava i labi l ity to be a h u rd l e to re c r u i t m e n t a n d re te n t i o n o f e m plo ye e s . I n s o m e a re a s, e x t re m e ly lo w vaca ncy rates may have adverse effects on the ability of businesses to grow. Renta l housi ng prov ides accom mod at ion for t hose who a re e a rly i n t hei r work ca reers or those who choose

to not pu rsue home ow nersh ip. A hea lt hy renta l m a rket is importa nt to business operations as the renta l i nventor y prov ides housi ng fo r e m p l o y e e s a t a l l l e v e l s of t he employ ment sp ectrum, and most importantly, fo r e n t r y l e v e l e m p l o y e e s . M o r g u a r d ’s p l a n s t o b u i l d a n 11-storey st r uctu re w it h 13 4 renta l su ites a nd tow nh o m e s a t Up tow n , Tow nline’s Hudson Mews project is add i ng a nother 178 u n its, a nd developer Stan Sipos i s pl a n n i ng renta l u n its for h is m i xed-use project at the corner of G overn ment a nd W ha r f st reets. T he recent move to bu i ld more renta l u n its is very hea rten i ng. At the same time, it’s extremely important that the new supply of rental accommodation is a ffordable. Mandatory affordable h o u s i n g u n i t s fo r n e w d eve lopm e nt s, a s we l l a s p otential municipal rental s u b s i d i e s o f fe r e d to l a n dlords that a l locate a certa i n per centage of their u n its as “a ffordable,” cou ld be cha llenging. Municipal programs w i l l h ave costs t h at w i l l b e borne by other properties. A ffordable housi ng is a

complex problem for all levels of govern ment. Housi ng needs a long-term v ision for w h a t w e w a n t i n o u r c o mmunity. It is up to our municipal governments to make a favou rable env i ron ment for businesses to invest in hous• Tuesday, March 1 Is this working? An introi ng. T h is i ncludes a l l ty pes of housing, not just renta l. duction to social media Developers have told us that analytics – regulatory burdens can drive 2 pm to 4 pm - Chamber up t he c os t of b u i ld i n g s b y Office (852 Fort St.) 30 p er cent or more. Mu n i• Thursday, March 10 cipa l it ies across t he reg ion Prodigy Group Mingle ca n assist i n reduci ng these 5 pm to 7 pm costs by st rea m l i n i ng apIrish Time Pub (1200 Govprova l processes a nd creati ng a n i nvest ment-f r iend ly ernment St.) env iron ment. A ffordable housi ng has • Wednesday, March 16 been a standing priority Spring Marketplace Mixer for T he Greater Victoria 4 pm to 7 pm Chamber of Commerce, Victoria Marriott Inner pa r t icu l a rly a s it rel ates to Harbour (728 Humboldt ou r supply a nd retent ion of St.) s k i l l e d w o r k e r s . We h a v e had regular discussions with lo c a l a n d p rov i n c i a l e l e c te d of f ici a l s on t h i s cr it ic a l issue, and expect to continue ou r advoc acy ef for ts i n t he STUDIO® A futu re. Bruce Carter is CEO of Greater I n t h e e n d , t h e e c o n o m i c Victoria Chamber of Commerce and GERM-FREE vibrancy of our region hingesNO-TOUCH can reached at FLUSH 250-383-7191 or YOU CAN ON EVERY TIME on access to affordable housing; we need to together MODEL PRODUCT DESC Thework new Studio ActiVate is available as either a 2794.119 RH EL Studio Ac Right Height® elongated or Right Height round to find solutions.


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MARCH 2016

WILSON’S WINS MAJOR FAMILY BUSINESS AWARD Well known community supporter has a big start to 2016


I C T O R I A - I t ’s o n l y M a r c h , b u t W i l s o n’s Transportation has had a tremendous start to the year, w i t h t h e c o m p a n y a l re a d y celebrating three significant announcements. The second-generation family business, which operates chartered buses a nd custom ized transportation services, was named as the Canadian Association of Family Enterprise – Vancouver Island’s Family Enterprise of the Year, it also launched an industry leading electric vehicle initiative, and unveiled a brand new Victoria to Vancouver intercity service in partnership with BC Ferries. “It’s been qu ite t he r ide,” laughs company CEO John Wilson. “We’ve been blessed with so much this year, a lot of our long-term planning and strategic decisions have begun to produce some major results, and we’re looking forward to what the future has in store. The award from CAFE represents validation of the direction our company has taken in the past number of years, and would not be possible without the incredible contributions and support that has come from my family and the team here at Wilson’s. “Without their backing, encouragement and patience, we wouldn’t be having this conversation. My dad taught me early on in my career about the critical role my mother played in the growth of the business, and stressed the importance of a supportive family in developing a successful organization. I have found that advice to be some of the most important I’ve ever received. My wife and children’s hard work, encouragement and SEE WILSON’S TRANSPORTATION |  PAGE 8

One of the newest members of the Wilson’s Transportation fleet, the BC Ferries Connector, a new transit option for people travelling between Victoria and Vancouver

Wilson’s provides school bus services to various school districts across Vancouver Island.

John Wilson, CEO of Wilson’s Transportation

BC Ferries is proud to partner with the Wilson’s Group to deliver the BC Ferries Connector service.


MARCH 2016

The company operates a number of different business units, including a full service maintenance and repair shop for large transportation vehicles


sacrifice has allowed me to put in the time necessary to take the business to where it is now, and push through some truly stressful situations.” Wilson took over as CEO in 2008, and has grown the company’s fleet from 40 vehicles to more than 140 today, with sales increasing by nearly 150 per cent in that same time frame. However, that growth has been anything but easy. In his first year running the business, he and his family faced an incredible amount of adversity. “2008 was a definitive turning point for the organization,” he says. “My transition to leadership started off quietly, operations were going quite well. Then one Saturday my wife and I got a call from our security company, letting us know there was an irregularity with the alarms at our office. We rushed over to find the building ablaze, we lost

all our files, computers, years of family photos and pieces of company history. Within two weeks of that incident my father was hospitalized with a stroke, and our driver core was going through the union certification process. “Needless to say, those were challenging times. There were moments where I contemplated pulling the plug and giving up, but I had a strong support team behind me. My family, our employees, and our General Manager Joe Jansen each played a critical role in the company persevering through those obstacles. My wife and I worked from our home for 6 months while we found a new location, my father recovered from his health issues, and we really focused on developing a strong relationship with the new union. Resolving those issues and taking the time to work through them built a lot of confidence for us, SEE WILSON’S TRANSPORTATION |  PAGE 9

Andrew Wilson is Shop Foreman and Fleet Manager


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MARCH 2016

Wilson’s Transportation keeps it in the family, with Andrew, Travis, John and Samantha Wilson (L-R) all working in the company, in addition to John’s wife Valerie and father Kello (not pictured)


there was a momentum shift that happened and we have never looked back.” Being a family business has played a large role in the organization’s success, by shaping its corporate culture and setting a tone for the way it treats its employees. In total six Wilsons are working for the company; John’s father Kello is the company President, his wife Valerie is the Dispatch Manager, daughter Samantha is the Sales and Marketing Coordinator, son Andrew

is the Maintenance and Fleet Manager, and nephew Travis operates the YYJ Airport Shuttle. “My dad had me work almost every job there was to do in this company,” says Wilson. “From washing the buses to driving them, and now running the entire operation, I’ve done it all. That experience has given me an appreciation for the contributions that each employee makes. No matter what their responsibilities are, they’re playing a role in helping us to achieve our operational goals. That’s something my wife and I have tried to do with our children, and

From our family to yours.

Congratulations to Wilson’s Transportion


now extended family who are working in the business. They have learned to work hard, and not take anything for granted. “That mentality has influenced our culture, and the way our nonfamily employees work. We have high performance expectations, we train our staff well, give them the tools they need to succeed, and give them the room to do so. Micromanaging is not a part of my business strategy. The result of that has been a very strong group of employees who perform at a high level, work hard, and SEE WILSON’S TRANSPORTATION |  PAGE 10

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enjoy coming to work everyday. For myself and the management team, those are the outcomes we’re looking for. I’m proud to say that being a family company has enabled us to develop a unique and high performing business.” John and his leadership team have not been a group comfortable with the status quo, they have continually looked for ways to grow, diversify their service offerings, and continually improve their existing business units. Last month the company announced a new partnership with Thomson Power that will consist of converting two of its vintage ‘double decker’ diesel buses to zero emission battery electric power. Thomson will use its patented energy efficiency optimization software and a custom built powertrain in the retrofit as part of a pilot project aimed at helping Wilson’s achieve their goal of offering environmentally sustainable transportation options to the region. Additional retrofits will be explored following the completion of the project. “We bel ieve t h is to be t he most effective way of providing meaningful and timely change in bringing green transportation technology to Victoria, says Wilson. “Thomson is an ideal fit because they’re an affordable and reliable Canadian designed

The famous ‘double-decker’ Gray Line bus service, which offers tourists a unique perspective on the sights and attractions in the Greater Victoria area

Best Wishes For Continued Success!

• Savings • Safety • Reliability • Control

and built solution that will create jobs on Vancouver Island, we’re excited about the partnership. Conversion of our existing fleet of buses affords us the ability to accelerate our adoption of zero emission buses relative to alternatives we examined. We look forward to demonstrating our preferred zero emission solution on the streets of Victoria.” The organization’s emphasis on diversifying its operations was further exemplified with a new agreement reached with BC Ferries. They have recently been announced as the new provider of the BC Ferries Connector, a

direct cross-water transit option operating between Victoria and downtown Vancouver, the Vancouver Cruise Terminal and the Vancouver International Airport. T h i s new ser v ice complements their existing business units, which include: their core charter and bus rental services, the Mount Washington Ski Bus, YYJ Airport Shuttle, Gray Line sightseeing tours, 4Refuel franchises, school bus services,nine transportation contracts, and a maintenance center, among others. Outside of day-to-day operations, Wilson’s is well known

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for its significant contributions to the community, including providing transportation services, financial contributions, and volunteer hours to a number of different non-profit boards and advocacy associations. In addition, the Wilson family plays an ownership role in local sports teams, including the Peninsula Panthers, Victoria Grizzlies and Victoria HarbourCats. “Get involved in the community you operate in,” says Wilson. “That thought process has been an essential part of what this business has achieved. Running a company isn’t just about

showing up at work and putting in your time, giving back is really important. “W hether it’s volunteering w ith the Cha mber, Tourism Victoria, industry associations, or financial support of an NPO, we’ve tried to contribute as much as possible. The community has recognized that we exist to be more than just a corporate entity; we truly care about the area. We are very thankful for the support we receive from the residents and businesses in the region, and are proud to be a Victoria-based organization.”


MARCH 2016

CRAFT BEER Craft Beer Industry sales exceed expectations Consumers looking for craft beers made with fresh, local ingredients BETH HENDRY-YIM


C’s craft breweries will soon be turning on the taps in preparation for one of the largest celebrations of beer todate in the province. The third annual Victoria Beer Week (VBW) is a nine-day series of events showcasing BC craft beer with tastings, tours, pub crawls, quizzes and pairings with a variety of local Victoria artisan foods. Ken Beattie, executive director of the BC Craft Beer Guild, said that the event’s strong focus on education sets it apart. “It’s not just another beer festival,” he said, adding that the event isn’t just about drinking beer, but also about experiencing and learning about brewing methods and unique recipes and the different types of beer from stout to pale ale. “On Saturday a luncheon will be held at Spinnakers Gastro Brewpub with guests at each table joined by one of ten brewmasters. They can ask questions, compare tastings and talk about beer with an expert.” Joe Wiebe, co-founder of VBW and author of Craft Beer Revolution: The Insider’s Guide to BC Breweries, said that the popularity of craft beer is what’s generating so much interest in VBW, with events like the home brewing workshop, one of the first to sell out. Craft brewing in BC has seen a meteoric rise since its formal debut at Horseshoe Bay’s Troller Pub in 1982. Its growth, initially fueled by the eight-and-a-halfmonth beer strike of 1979, has seen a steady increase with an explosion of almost 50 new craft breweries opening their doors in the past two years. It began out of necessity, with John Mitchell, owner of Troller’s, looking to get away from just American style lager because of the strike and offering more tap choices. After reading an article in Harrowsmith magazine, titled ‘The Underground Brewmaster’ written by Frank Appleton, Mitchell tracked down the author, seeking his help in setting up the first microbrewery in Canada. It was a successful partnership after which Appleton began a career consulting throughout Washington, Oregon and BC, helping in the

Victoria Beer Week is a nine-day series of events showcasing BC’s craft breweries CREDIT:CHRISTIAN TISDALE

Joe Wiebe believes BC is experiencing a craft beer revolution CREDIT:CHRISTIAN TISDALE

creation of many other craft beer breweries. Today, the craft beer industry makes up over 20 per cent of all beer sales in BC with a conservative projection of 25 per cent by 2020. Beattie said that the figures work out to almost $200 million in sales annually. Sean Hoyne, owner of Hoyne Brewery in Victoria, said that for many years the industry fought for 1 per cent of sales; now projections are being readjusted higher. “Consumers are creating the demand,” he said. “The culture around beer is changing and the industry has reached a tipping point with wide public acceptance.” He added that in times past every village had its own brewmaster and brewery, with its own

Hoyne Brewing pays homage to Frank Appleton, Sean Hoyne’s mentor and teacher by creating Honey’s Appleton Extra Special Bitter CREDIT:CHRISTIAN TISDALE

style of beer. “Beer was not meant to be exported,” he said. “Its strength was in its connection to the community and the region it was created in.” Beattie said that freshness plays a large role in craft beer’s popularity. “It’s made in small batches so doesn’t need pasteurization or chemical preservatives to extend its shelf or warehouse life.” Wiebe added that the beer connoisseur of today is looking for quality over quantity with the focus on the best local ingredients, lower carbon footprint and innovation in recipes and flavours. “They aren’t ordering a pint

or pitcher of one kind of beer anymore. Instead, they’re getting a sampler tray with three or four different types of brew. It’s changing the dynamic and the demographic of the industry.” Both Wiebe and Beattie said that consumer awareness has increased the number of young women looking to tap into the craft beer scene. “It isn’t just young men anymore; we see groups of mid 20-30 year-old women enjoying sampler trays or a favourite craft beer,” said Wiebe. “And there isn’t a guy in sight.” SEE CRAFT BEER |  PAGE 13


MARCH 2016

HOYNE BREWERY: LEADER IN THE CRAFT BEER MOVEMENT “We’re almost to the point where the sales of craft

Across North America craft beer market growing exponentially


ICTORIA – While a tradition that goes back centuries in Britain and in Europe, the craft beer making industry in North America has roots that go back only a few short decades. But despite its relative youth, this specialized segment of the brewing industry has flourished and expanded well beyond the wildest imaginings of its pioneering champions. “In North America last year craft beer sold 11.8 per cent of the total beer volume. We’re expecting to hit 18 per cent this year. It’s growing exponentially right now,” explained Sean Hoyne, owner and Brewmaster of Victoria’s Hoyne Brewing Company. “I think the craft beer industry is approaching a tipping point meaning we’re almost to the point where the sales of craft beer products exceed those of major breweries. I think we’re almost there. I honestly believe that we’ll be hitting those numbers in the next few years.” Hoyne is a true pioneer in this wildly expanding segment of the market, launching his career

beer products exceed those of major breweries.” SEAN HOYNE BREWMASTER, HOYNE BREWING

Sean Hoyne began his beer making career in 1989, helping to set up one of Victoria’s first craft breweries immediately upon graduating university in the late 1980s. Working under one of the founders of the North American micro brew movement, Frank Appleton, he helped to set up one of the city’s first craft breweries in 1989 in Victoria’s Swans Hotel. “Since then I’ve seen the industry come from its infancy through to where it is now. I could never have even imagined how far the craft brewing industry would come in this time,” he said. “Back in the day Frank and I would only dream about the time when craft beer would be widely accepted by the public. For many years it wasn’t. We were sort of out there on the fringes. Now it’s not merely widely accepted, today we’re growing by leaps and bounds.” L e a r n i n g h i s c ra f t u n d e r

Appleton’s tutelage Hoyne went on to found a brewery at Canoe Brewpub in 1998, before opening the Hoyne Brewing Company in 2011. “Over the years as I honed my craft I always had a desire to open my own brewery. Four years ago I had the opportunity to do so which is when I opened Hoyne Brewing,” he said. “In essence I learned my craft from the founder of the entire craft beer industry in BC. I’ve always held a special place in my heart for Frank, so to honour him we’ve come up with a new beer called Appleton Extra Special Bitter, a line that could be added to our core group of brands.” As a craft beer brewery Hoyne Brewing has the flexibility of experimenting and showcasing unique offerings throughout the year. “We offer a lineup of core brands and then we add to that a number of seasonal beers,” he said. “A mongst ou r core bra nds

Today Hoyne Brewery produces a number of core brands as well as seasonal short runs beers perhaps the two that are most well known are our Dark Matter and our Pilsner. They’re essentially our flagship beers. Throughout the year we’ll do what we call oneoffs where we only produce one batch of something such as our winter beer called Gratitude.” Today Hoyne Brewing has a staff of 22 and operates out of facilities at 101-2740 Bridge Street in Victoria. The company has grown far beyond its micro brew origins. “About a year ago now we installed a brand new brew house which represents

a tripling of our capacity. We’re in the process right now of bringing in seven new fermentation and bright beer tanks,” Hoyne explained. “In terms of hectoliters (hl) the amount of beer that we make in any given batch is about 35 hl or 3,500 liters per batch. We’re probably going to be reaching the 15,000 hl mark this year (1.5 million liters).” Typically producing two brews per day the company’s product is bottled or put into kegs for distribution to pubs and restaurants. “We distribute our product pretty much through all the normal avenues for selling beer. We’re sold predominantly here in Victoria but we do ship our beer up Island and over to the Lower Mainland. The vast majority of our beer is sold right here on the Island, probably about 75 per cent.” For Hoyne the future of the North American craft beer industry is bright, with plenty of room for additional growth. “The craft beer industry has experienced great growth and there are lots of new breweries jumping on the bandwagon. The bottom line is if they adhere to the learning curve and if they have a love of the craft of beer making and they know the science then they will be able to make consistently high quality beer.” To learn more visit the comp a n y ’ s w e b s i t e a t : w w w.


MARCH 2016

“We got started in this business on the fringe relying heavily on each other for support and information sharing.” SEAN HOYNE OWNER, HOYNE BREWERY, VICTORIA

Sean Hoyne said that consumers are creating a demand for craft beer CREDIT:CHANTAL O’BRIEN


Hoyne said that environmental awareness is also driving breweries to reduce their carbon footprint by improving heat recovery systems, sourcing local ingredients, and lowering transportation emissions. “Every area of brewing has opportunities for reducing its

impact on the environment. Hoyne Brewery is using Geazone Eco-courier, a carbon free delivery company that uses electric trucks and cars to transport raw materials and finished product to and from the mainland.” Innovation and experimentation is a hallmark of craft brewing and the industry has entered an exciting phase of its evolution, said Beattie. But he stressed that there

MANUFACTURER A PIONEER IN THE MICRO BREW INDUSTRY “We have a global reach Specific Mechanical: Serving the craft brewing industry for 30 years

from our facility in Victoria.” REO PHILLIPS


IC T OR I A – You ca n’t paint a masterpiece without brushes and you can’t brew a quality beer without the proper brewing equipment. Victoria’s Specific Mechanical Systems Ltd., has been the secret behind the North American craft beer revolution for more than 30 years. “We design and fabricate most of the equipment used in a craft brewery or craft distillery. We also fabricate equipment for wineries and cideries. We’re a custom metal fabricator serving this very specific niche,” explained company General Manager Reo Phillips. Since its launch in 1986 the company has fabricated more than 650 brewing systems and thousands of stainless steel and copper vessels for clients across North America and beyond. “This year is actually our 30th anniversary, having served this very specialized market for more than three decades. We were one of the very first of its kind in North America and today are one of the


most recognized on the continent. We have a global reach from our facility in Victoria,” Phillips said. Specific Mechanical has a staff of 120 and operates from a 45,000 square foot shop at 6848 Kirkpatrick Crescent. The company manufactures a dizzying array of tanks, fermentation vessels and turnkey brewing and distilling systems. “On the island we’ve provided equipment in one form or another to every Island brewery, it may not be our full brewery package but some of our equipment is certainly involved.” A leader in the craft beer market, Specific Mechanical is now a pioneer in the micro distillery movement. “The craft distilling market is a natural fit for the craft brewing industry. A small Brewery can enter the distilling market and make small runs of whiskey for example and then use its existing marketing networks to distribute the product. We expect this to become a growing part of our business.”

is a balance between the art and the science of craft beer making. “As a brewery grows it is able to invest more in technology and equipment for fine tuning the process or in a specific product that caters to consumer trends,” he said. “But when it becomes more science than art and the marketing or finance department dictates what the brewer’s make it crosses over from craft brewing into big brewing. When the science and art are equal, then the craft brewery is at the top of its game.” As the industry and demand grow, Hoyne said that there are challenges to be met. There could be a saturation point, where the amount of product available will outstrip demand, and quality control will be of paramount importance. There is also room for improvement in communication between the BC Liquor Board and craft breweries, which would ensure that the public gets the beer they want, where they want it.

“Controls can be restrictive and costly,” he said. “Most breweries strive to work within the framework that is laid out, but it can present challenges.” Beattie said the industry has come full circle with many craft breweries getting back to their roots by combining beer with food. “Beer pairs well with fatty foods because of its high carbonation which cleanses the palate. And depending on the amount of roasted malts used in the beer, it can bring a complimentary or contrasting flavour to food.” Wiebe said that current craft beer production preserves the founding roots while still allowing for fresh and inventive new methods. For example, the trendy Indian Pale Ale (IPA) bitter beer is giving way to more subtle and sophisticated lagers with a less hoppy flavour as well as Belgian ales with spicy and fruity flavours. And he added that an interest in sour beer, aged in wood barrels, is also gaining in popularity. Hoyne said brewmasters are challenging the norm, experimenting with hybridization, and using a variety of yeasts and microorganisms. This innovation has helped stimulate an evolution in craft brewing while continuing to honour the traditions of British Bitters, Irish Stouts and German Lagers. “While experimentation in the

Ken Beattie has more than 25 years in the beer industry CREDIT:KEN BEATTIE

brewing process continues, essentially the mantra of the craft brewing industry is the same as it has been in Europe since the Middle Ages,” he said. “Use the best quality ingredients obtainable and brew with integrity and a deep respect for the craft.” He also said that there is a strong sense of community within the craft brewing industry itself with friendly competition and real camaraderie. “We got started in this business on the fringe relying heavily on each other for support and information sharing.” He added that even though the industry has seen dramatic growth, he feels there is still a continued sense of community. “It basically comes down to being bound by the love of a great quality beer.”

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MARCH 2016

PLUMBING FIRM HAS SERVED AREA SINCE 1983 Miles Plumbing & Gas: A Focus On Providing Service


IC T OR I A – For m ore tha n 30 yea rs Miles Plumbing and Gas Services Ltd., has grown, evolved and prospered by being responsive to the needs of its customers. “Our mission statement is simple; grow the customer base and grow with the customer as their needs change,” explained company owner and founder Stew Millett. Orig i na l ly i ncorporated i n 1983, the company was founded as a partnership devoted to the new construction market. “I started with a partner and we had a great business relationship, but along the way he retired,” Millett explained. “At the time our focus was new con st r uct ion, we were busy doing installs in new custom homes. But right from the start we knew our goal was to develop a service business. It’s virtually impossible to start a ser v ice busi ness rig ht out the gate. You sta rt by doi ng new i nsta l ls a nd other work as you develop your name and build a client base. A real service business is based on answering many small calls, but that only comes once you’ve developed a cl ient base a nd gained experience.” F l a s h fo r w a rd t h re e d e cades and Miles Plumbing has b e c om e one of t he prem ier plumbing and gas service companies in the Greater Victoria a rea w ith a sta ff of 22 a nd a f leet of service vehicles able to ha nd le a ny residentia l or commercial plumbing or gas services issue. Not wanting to grow too fast, Millett expanded his business in a careful, reasoned way. “T he compa ny g rew g radually, we hired secretaries to ta ke ca l ls a nd we sta rted to hire more people to handle the

Miles Plumbing operates a fleet of service vehicles that allows it to work with clients all around the Victoria area increasing volume of service calls. As our service company g rew we b e ga n to get more tr ucks a nd more equ ipment a s we bega n h a nd l i ng more a nd more ser v ice ca l l s,” he explained. “Our real expansion began about 12 yea rs ago a f ter my partner retired, that’s when I decided to expand into Duncan by buying an existing plumbing company. We essentially bought the company to acquire its customer base. That really was the start of our expansion. A key part of our company’s g row th has been the acqu isition of smaller companies, right up until a few months ago when we bought our last one.” During the past dozen years the company has grown dram a t i c a l l y b y p u rc h a s i n g a number of small firms includi n g Able Plu mbi ng, Dav id’s SEE MILES PLUMBING |  PAGE 15

One of the firm’s service technicians heads out on a call, which could take him anywhere in the city

Manhas Mar would like to congratulate Miles Plumbing on

33 Years of Success!

Congratulations to Miles Plumbing on 33 years of commitment to quality and service in the Plumbing and Mechanical Industry on Vancouver Island. EMCO is proud to be a supporting partner in your success. Victoria, BC


MARCH 2016

Stew Millett is the owner of Miles Plumbing, starting his business more than 30 years ago

“It’s not a cliché to say that our greatest asset is our employees.” STEW MILLETT OWNER MILES PLUMBING

Recently Millett received a plaque of appreciation from the Industrial Training Authority for his apprenticeship program

The field crew: Miles Plumbing has 22 employees with all of their field techs trained in both gas and plumbing

Congratulations Miles Plumbing on more than 30 successful years


Plu m bi ng , Ph i l l ip s Plu m bing, Home Mechanical, JB Gas Works, and others. A pivotal point for the firm was its acquisition of Knowles Gas, one of Victoria’s largest and most successful gas service firms. “Obviously buying Knowles Gas was huge for us, as it’s a big part of our gas business. But with a company like that, with the name recognition they’ve developed in the community, you’re going to want to keep the name. Miles operates a gas division but we typically respond with trucks with Knowles printed on them. Most of our journeyman employees are both gas fitters and plumbers. Our people are trained in both and are able to respond to any type of situation. Our emphasis has always been to train them to work in both areas,” he said. That emphasis on providing ongoing training in the latest technologies and systems has helped to keep Miles Plumbing and Gas at the forefront of the industry. It has also earned the firm recognition from the Industry Training Authority (ITA) of BC, who recently presented Millett with a plaque for his ongoing support of industry apprenticeship programs. “Just a couple weeks ago we received SEE MILES PLUMBING |  PAGE 16

Andrew Sheret Limited would like to congratulate Miles Plumbing on over 30 years of current and continued success! 740 Hillside Ave | Victoria, BC | 250-386-8311| &


MARCH 2016

The backbone of Miles Plumbing’s work remains in the servicing of the residential plumbing market


a plaque from the ITA thanking us for all the plumbers that we have put through apprenticeship programs over the years,” Millett said. “I pa id for t hei r plu mbi ng courses. Ongoing training is important but it’s obviously not just in school but in the field as well. It’s also a case of the existing employees training the new employees to teach them the compa ny ph i losophy, to do things the Miles Plumbing way. I’d much rather train an employee from day one than hire somebody who’s learned in a way not compatible with our methods.” Millett also believes strongly in relying on the skills and experience of his team, trusting the existing workers to decide if a candidate employee has what it takes to join Miles Plumbing. “Every new hire has a three month trial. After that I talk to the people that they’ve worked with and ask them if this is somebody that they’re willing to work with. If that person stays or goes it’s up to them.” In terms of technology Miles Plumbing has always placed an emphasis on staying ahead of the curve. It was the first V i c to r i a p l u m b i n g f i r m to i ntroduce sewer ca meras to

allow for a more complete inspection of drainage systems. Today the compa ny has si x. Miles Plumbing was also the first local company to use high pressure jetters to clean our p er i m e ter d ra i n s. “ We d esig ned ma ny of the systems that other companies are routinely using today. Including usi ng non-evasive clea n i ng met ho d s, wh ich me a n s not digging up your whole house by using cameras, jetters and pumps to work from within the line,” Millett said. “ We a l s o h a ve s m o k e d etecting equipment to quickly identify leaks. For example you can use the system and see smoke coming out from under the toilet so obviously there’s a bad seal, it clearly shows the work we have to do. We also have leak detection equipment for things such as water main leaks or leaks under slabs. It’s all part of the services we can provide our clients.” If any one word could be used to describe Miles Plumbing, that word would be diversified. R ight from the sta rt M i l lett wanted to be able to provide a full range of related services for his clients. Fulfilling that goal was the Genesis of Western Utilities Locating wh ich was launched about 12 years ago. Using a range of state of the art technologies Western Utilities was created to non-invasively locate a nd identi f y

The office crew: Part of the Miles Plumbing success story goes to the efforts of its experienced office team u n d e r g ro u n d o b j e c t s s u c h as gas and electrical lines as well as objects including buried tanks. Houses built before 1960 often had buried oil tanks which must be removed before a sale can proceed today. “I realized it was important to be diversified to not have all of your eggs in one basket. Having services like this is all part of that plan, to offer these interrelated but separate services allowing us to provide a full range of products for our clients,” he said. Western Utilities Locating essentially uses three different systems as part of its underground location work. An electromagnetic (metal detector) system, g rou nd penetrati ng radar as well as radio detection equipment to locate the

frequencies given off by buried wires. “When you are finding a gas line you’re not actually finding the gas line itself, you’re finding a wire that gives of f a rad io f re q u ency. T h i s radio signal sends out information including how deep the line is,” Millett said. A bout a dozen yea rs a go Terasen Gas was the pri nciple provider of natural gas on Vancouver Island and it offered a line locating service for its clients. But when it announced t h a t i t w o u l d n o l o n ge r b e supplying this service Millett immediately saw a potential business opportunity. “I talked to the company and asked them who is going to do the line locating and they said all they were going to do was to send out the d raw i ngs i nd icati ng

where the lines were. So I saw this is as an opportunity and I went for it,” he said. Beg i n n i ng w it h t he i nt rod u c t i o n o f ra d i o d e te c t i o n gear, the company gradually added elect rom a g net ic detection equ ipment a nd then ground penetrating radar to its expanding toolkit of below ground services. “The ground p e n e t rat i n g ra d a r a l s o h a s another antenna that allows us to do concrete scanning so that we can actually look inside concrete. The equipment ca n do qu ite a few d i fferent things,” Millett said. “Obv iou sly t h i s i s ex p ensive, specialized equipment. We don’t have it in all of our trucks I’m basically the only SEE MILES PLUMBING |  PAGE 17

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Congratulations on all of your success!

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MARCH 2016

Millett operates ground penetrating radar equipment as part of the line locating service his firm provides clients


one who does this part of the work. With the equipment we have if its underground we can find it,” he said. T he u nderg rou nd locat ion services are employed by a wide range of clients, from homeowners wanting to dig up their back yard to engineering firms conducting geotechnical work. The systems used are adaptive to different needs and have proven to be a growing part of the company’s overall business.

A proud partner of Miles Plumbing. Congratulations Stew!

“Quite often people will have a problem so they’ll give us a call to see if our technology can help them. This work is related to the other things that we do so it seemed a natural addition to our business.” O p e ra t i n g o u t o f a 3 ,0 0 0 sq u a re fo ot faci l it y at 2519 Ludgate Street, Miles Plumbing and Gas is not merely a topflight service company it’s also a solid corporate citizen having sponsored a host of amateur sports teams over the years. “Our company is currently saving money to donate to a local charity, money that has come

Congratulations, you’ve really outdone yourselves

from the staff and from the sale of scrap copper. This is entirely being done in-house,” he said. “We have a goal set for that and hopefully pretty soon we’ll reach it. I always believed that if you’re in a position to help others, than do it.” For many businesses in the Victoria area Miles Plumbing is viewed as a valued partner, among them is the major industrial supply firm of Andrew Sheret Limited. “Andrew Sheret Limited and Miles Plumbing h ave enjoyed a long-sta nding business relationship. We would like to join with them in

celebrating their 30 plus years of business success - which is a huge achievement,” explained Michelle Braden the company’s Marketing and Communications Coordinator. “It’s satisfying to see a local company achieve such a milestone. O u r compa ny’s been a rou nd for a l most 125 yea rs ourselves and it’s really great to see compa n ies t h at h ave been around a long time and have successfully established themselves in the community.” For M i l lett there a re a few f u n d a m e n t a l e l e m e n t s fo r the success his company has

Congratulations Miles Plumbing. We are proud to be your partner.

To Stew and his amazing team of employees, Congratulations on more than 30 years of success!

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k now n. “It’s not a cl iché to say that our greatest asset is our employees. We’re lucky we have some excellent long-term employees. Another key part of our success is our policy of conducting ongoing follow-up calls. It’s so important to know the customer is happy,” he said. “The key to the growth of any service business is always going to be repeat and referral. If the customer has a problem our goal is to fix it right the first time.” To le a r n more v i sit t he compa ny website at: w w w.

Congratulations on more than 30 years! 250.475.3400 Victoria, BC


MARCH 2016

BOATING & MARINE Boating Industry Expecting Record Season Marine tourism has become a billion dollar industry in British Columbia BY DAVID HOLMES


or the British Columbia recreational boating industry it’s like a Perfect Storm, but in reverse. A cluster of unique and separate factors have come together to produce a result, only this time it’s a very positive one. Not wanting to carry the marine pun too far, but boating, especially in terms of waterborne tourism, is riding a wave of success. “We did a 100 per cent survey of marinas on the coast in 2014 and determined that boater spending, the money spent by marine tourists during that season reached $275 million, and that’s just the people out and about on their boats, the people that were physically touring around,” explained Michael McLaughlin, the Project Manager for AHOY BC. AHOY BC operates an interactive website created by the BC Ocean Boating Tourism Association (BCOBTA) a non-profit society created to help promote and support sea going tourism on British Columbia’s coast. “While the direct tourism revenue is about $275 million that doesn’t count the indirect revenue, the money that goes into the communities as a result of these tourists,” McLaughlin said. “The marinas have to buy the fuel they sell to the boaters and the Cheezies a nd the pop or whatever else they in turn sell to the visitors. All of this financial movement of course helps the entire local economy. There is a 2012 marine manufacturer’s report that puts the value of recreational boating in BC at $1.6 billion per year.” A catalyst for this surge in

AHOY BC has launched an interactive website to cater to the needs of marine based tourists boating tourism is a combination of factors, most notably the weakness of the Canadian dollar when compared to its American counterpart. “The relative low value of the Canadian dollar along with the current drop in fuel prices and other factors have really helped to boost the ocean going tourist market,” explained Ian McPherson, the owner of Nanaimo Yacht Charters and Sailing School. “It’s no exaggeration to say that we’ve had more inquiries from south of the border then we’ve ever had. For an American visitor it’s certainly a discounted holiday what with the value of the Canadian dollar versus the American right now. From our company’s

perspective we’ve never had better bookings so we’re expecting the 2016 boating season to be a very brisk one.” A Nanaimo-based yacht charter company and sailing school,

McPherson’s team administers a fleet of about 100 vessels ranging in length from 27’ to more than 50’. “There are a lot of boats out SEE BBOATING INDUSTRY |  PAGE 19

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The BC coast offers many attractions for marine visitors with the sheltered waters of the Inside Passage a favorite


MARCH 2016


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Water borne tourists cover a vast spectrum of users, from luxury yachts charters to sea kayakers


there for charter as our fleet could include as many as 100 boats at any one time. Some of the boats we own and some are owned by individuals who use them only randomly,” McPherson explained. “In a way we’re sort of a property manager for the boat owner. They may not live in Nanaimo they might live in Calgary but keep a boat moored here. It’s somewhat analogous to owning a rental property. If you look at the stats for boat usage I think the average is less than four weeks of usage per year, which is scandalous when you consider how much a boat costs. We keep the client’s boat maintained and earning revenue for them through charters when they’re not here to use it themselves.” The National Marine Manufacturers Association (NMMA) recently released

its annual recreational marine industry statistics report for 2015. The year-end summary indicated that nationwide recreational boat sales topped the $3 billion mark last year, with more than 38,000 new boats being sold across the country. Interestingly this number is actually a drop of 5.4 per cent from 2014. The sale of used boats in Canada (more than 64,000) however was up more than seven per cent from the year before. “The decrease the industry saw in sales of new boat units in 2015 is estimated to largely be a result of the exchange rate, which currently favors Canadians buying recreational boats in the US.”, explained Sara Anghel, Executive Director of NMMA Canada in the report. The NMMA report also said the sale of personal watercraft, fixtures on Lake Okanagan and countless fresh water bodies in SEE BBOATING INDUSTRY |  PAGE 20

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MARCH 2016

One of the goals of the various marine organizations is to introduce boating to a broader BC audience


the BC Interior were up more than 10 per cent last year, as was the sale of outboard motors, especially in British Columbia. Motor sales in other parts of the country, especially in Saskatchewan and the Northwest Territories were down significantly from 2014. But boating in BC isn’t restricted to Seadoos and yachts - the industry is as varied as the individuals who participate. “The entire industry could include everything from kayaks and standup paddle boards and small fishing boats all the way up to large yachts and vessels of any type. These are predominantly recreational vessels. We’re not involved with tugboats and that sort of thing,” explained Don Prittie, the President of the Board of Directors of the Boating BC Association.

“We expect the 2016 tourist season to be even better.” MICHAEL MCLAUGHLIN AHOY BC

Sheltered marinas, such as here at Ganges on Salt Spring Island, attract visitors from all across the globe “Boating BC is an industry association. It’s been operating now for nearly 50 years. We changed the name a few years back to Boating BC prior to that it was known as the BC Marine Trades Association. We changed the name to more completely represent the entire industry,” he said. The Association’s membership includes businesses involved in all aspects of the marine industry including both the sales and service of boats, marina operators

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and other people involved in the industry such as insurance providers, financial institutions that finance boat purchases, chandlers, engine manufacturers and others. “Our membership could basically include anyone whose business touches the recreational marine industry. Presently we have about 300 members, coming from all over the province,” Prittie said. “But the bulk of our membership

does come from the Lower Mainland and on Vancouver Island. We definitely have members living up the coast, on the Sunshine Coast and in the Interior such as the Okanagan. The boating industry in the Interior is huge so the recreational boating industry isn’t something that’s restricted only to the coast.” David Mailloux who is a Director with AHOY BC said his organization has focused on oceanbased marine tourists primarily

because of the year-round nature of coastal tourism. “One of the real advantages offered by ocean boating tourism is the shoulder season. Where in other areas people are just taking their boats out of the water on the coast things can still be very active,” he said. “The BC coast is one of the only locations in the world where we have the type of product that’s SEE BBOATING INDUSTRY |  PAGE 21

VICTORIA BOAT BUILDER SERVES GLOBAL MARKET “These boats go out while Titan Boats has the technology to service a variety of industries


IDNEY – Fast, rugged, maneuverable and cost effective, the use of Rigid Hull Inflatable Boats (RHIB) has revolutionized the world of offshore naval tactics and marine-based law enforcement. A world class leader in the design and manufacture of RHIBs Sidney’s Titan Boats has, during the past 20 years, produced more than 400 vessels, in service with clients around the globe. “The sort of agencies that we would build boats for would include police forces (including the RCMP), the Department of Fisheries and Oceans (DFO), the Ministry of Environment, Canada Customs and others,” explained Paul Smith, Titan’s Business Manager. “We’ve also constructed boats for other governments such as in the United States. In the past we’ve built vessels for the Los Angeles County Sheriff’s Department, two Sheriffs’ Departments in Nevada, for the Coast Guard Auxiliary, search and rescue vessels and others. Probably one of the more interesting projects we’re working on right now is a pair of

other people are heading back to shore.” JOHN STANNERS PRESIDENT, TITAN BOATS

patrol boats for the Slovenian Police Department.” Ranging in size from 17’ to 40’, Titan RHIBs have hulls made of aluminum and are equipped with inflated collars that add buoyancy and stability, even under the most adverse conditions. “The vessels we build are the type that when things start to get rough out there, these boats go out while other people are heading back to shore,” explained company Founder and President John Stanners. “Part of the secret for our boats to be able to operate under rough sea conditions is that they are equipped with shock-mitigating seating, structures that are mounted on hydraulic or air-filled shocks that separate the seats from the rigid hull itself.” Located at 2011 Malaview Avenue West in Sidney, Titan Boats operates out of a 27,000 square foot property that includes both shop space and yard storage and assembly areas. The company operates with a staff of about 30. “Another thing we’d like to point out is the capability of

some of the new equipment that we’ve just acquired. For example we just brought in a new CNC (Computer Numerical Control) water jet cutting machine which is probably one of the largest on the Island,” Stanners said. “It operates with a cutting envelope of 6’ x 28’ of cutting capability. This new equipment gives us more in-house cost control and allows us to speed up our production so we’re not outsourcing everything. One of our main focuses now is to develop outside work, using our boat building equipment for other applications. The water jet for example has applications in any metal fabricating capacity. Our goal is to diversify into other areas. Right now we’re working on a large ROV (Remotely Operated Vehicle) project for a company in San Francisco. The same service could be used by any client.” From an industry leading boat builder, to a state of the art metal fabricator, Titan Boats is ready to embrace the future. “We want to be viewed as a One Stop Shop, where the customer can come in to get some engineering work done, use a water jet to cut the metal, bend it, weld it and then give it to the customer. That’s one of our main goals,” Stanners commented. To learn more visit the company’s website: www.titanboats. com/


MARCH 2016




In 2014 AHOY BC conducted a survey that received input from 100 per cent of the marinas located on the coast


available for visitors. It’s an adventure product yes but at the same time it’s civilized. You can find a nice cove to go into with some privacy if that’s what you want. But if you want to run out to get supplies or go to a pub in many cases it will be just around the corner. That’s why in our marketing we say: Explore the wild, but civilized, coast of British Columbia.” Charter operator McPherson, who had previously operated similar companies in the Caribbean and in the Mediterranean, said the BC west coast, is truly world class. “The cruising ground that we have is probably the most spectacular in the world. It’s diverse and it’s huge. It attracts people from all over the world,” he said. “The BC coast is an exceptional cruising ground and is well sheltered such as through the Inside Passage. Of course there’s definitely a degree of skill required to navigate the waters, but typically the people who charter boats are already experienced sailors. But if a client needs a fully crewed boat, we can arrange that as well.” “2015 was already a good season for marine tourists, with the low Canadian dollar and the dip in the price of gas we expect the 2016 tourist season to be even better,” AHOY BC’s McLaughlin said. “Another thing that we don’t talk about too often is the increasing sale of Canadian boats to non Canadians. We just did a couple of trade shows and Canadian made boats are relatively inexpensive thanks in part to the low Canadian dollar. This makes them attractive to outside buyers.” The economic power of an industry tradeshow is equally important for Boating BC. “Whether it’s fresh water or the saltwater arena boating can appeal to a

wide audience. The Boating BC Association owns the Vancouver Boat Show. It’s one of the premier events of its type in Western Canada. In many cases the people who want to be part of that show are members of our Association,” Prittie said. “Our marketing tagline is: BC is Better on a Boat, and it really is true. There’s almost nothing you can do recreationally that is as relaxing as being on a boat. There’s nothing like getting out on the water and exploring some of the province’s outstanding areas whether on the coast or in the Interior. We really do have a special place and it’s recognized around the world. In many cases the people who actually live here don’t take advantage of that and we think they really should give it a try.” For Mailloux a large part of the success of the coastal marine tourism industry rests with the American market. “Marine tourists from the United States are a big part of the industry. Here in Nanaimo at times during the summer as many as 75 per cent of the vessels in the boat basin are American. We’re anticipating that the 2016 tourist season will be excellent. The price of gas and the exchange rates alone should make this area more attractive to tourists.” For many industry leaders the future of the industry will continue to get brighter. “We also have a very large market that we’ve yet to tap,” McLaughlin said. “It’s esti mated that there a re approximately 900,000 private recreational vessels on the US West Coast. Right now we get about 12,000 of them a year entering Canadian waters. So just look at the potential for future growth of marine tourism in BC. The years ahead are going to be exciting.” To learn more visit: and

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MARCH 2016

MARINE SERVICE CENTRE HAS GLOBAL REACH Delta Marine Service is an authorized Fleming Yacht service centre


I DN EY – Over the past three decades Delta Mari n e S e r v ic e h a s g ro w n f rom a si ng le ser v ice techn icia n i n a va n i nto a globa l service centre for one of the premiere yacht manufacturers in the world. “Delta Marine was started about 30 years ago by Ken Harlos over in Delta on the Mainland, hence the company name,” explained current owner Brian Coverley. “He was literally a one man ba nd i n a va n doi ng ser v ice work on boats on the L ower Mainland. In 1985 he moved to Sidney and started working out of his van on boats here. Even when he was working in Delta he was regularly coming over to the Island because he realized this is where the boats are, so in time he decided to pack up his family and he moved to North Saanich.” Once established the company grew quickly. By 1989 Harlot had brought a handful of sub contractors, including Coverley, on board to help deal with his increasing volume of business. Having outgrown his mobile service van he began working out of a pair of boat sheds at the North Saanich Marina where the fledgling business did repair work, boat refits, detailing, mechanical and electrical work and other services. By 2000 the company’s present building at the Westport Marina in Sidney came up for lease helping to set up the structure Delta Marine Service uses today. “By that point we had a group of 10 employees and as he brought in more work additional people came on board,” Coverley explained. “In 2007 I beca me pa rtners w ith Ken buying a 25 per cent share of the company. We had about 20

Delta Marine has earned a solid reputation as a service centre for vessels of all shapes and sizes

“We will go to Europe or Australia or into the States to do that work under warranty for them.” BRIAN COVERLEY OWNER DELTA MARINE

Delta Marine will send technicians anywhere in the world to work on Fleming Yachts, as they are the authorized service centre

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MARCH 2016

Operating out of the Wesport Marina the company works on both sail and powered recreational vessels

An authorized service centre for Fleming Yachts, Delta Marine’s techs will travel the world on assignments employees then. Finally at the end of 2012 I bought out Ken 100 per cent.” Today Delta Marine, with a staff of 31, is one of the most

experienced and best equipped boat service centres found anywhere. Located at 2075 Tryon Road at the Westport Marina the company features a 100’

x 40’ maintenance shop and a pair (70’ and 65’) of floating b oat shed s where work c a n be ca rried out on the water. The company’s workload and

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prestige increased dramatically when it became an official Fleming Yachts and Grand Banks Yachts authorized repair and service centre. “Being a Fleming Yacht service centre is our number one priority, as it has been for the past 10 years. Fleming yachts are exceptional vessels. They ‘re built in Taiwan and sold around the world,” he said. “We do the majority of Fleming’s warranty work all over the world. We literally travel the world doing campaigns as well as recall and maintenance work on any Fleming yacht located anywhere. Fleming yachts are manufactured in Taiwan b ut a re sh ipp e d to on ly si x dealerships around the world while Delta Marine Services is the main authorized service dealer for Fleming boats. For exa mple there may be some wiring modifications required. In a case like that we will go to Europe or Australia or into the States to do that work under warranty for them.” Not all of the work carried out

by Delta Marine is as exotic as working on high end yachts in distant ports. The bulk of the company’s work takes place at its work yard in Sidney. “We do all of our service work right here on site. We can haul out a vessel up to 65’ in length here in Sidney, while anything over 65’ requires us to take it to Campbell R iver where we can pull them out at Ocean Pacific to do the repair work. We’ll travel up there to do the work,” he explained. “As much as we cater to the larger vessels we are still essentially a local repair facility,” explained Customer Service Coordinator Tracy Gore-Langton. “It isn’t exclusively for high end yachts; the guy with a small boat can still come here for their repair work. In reality it’s the small boat owner who makes up the bulk of our work, the local boat owner is truly the bread and butter of Delta Marine.” A full service marine service centre the company recently purchased Mainstay Rigging a well respected sailboat maintenance company. “We have a stainless steel and aluminum fabrication shop which goes with that to look after the repair and maintenance needs of the sailing community. So we pretty much cover everything, we have welders sailboat riggers, electricians, carpenters, mechanics, and others,” Coverley said. Delta Marine has consciously positioned itself to address the maintenance needs of the entire boating community.”We look after everyone from the guy with a 10’ outboard to the 120’ yacht,” he said. “Our future success is linked to us not standing still, we intend to keep expanding where we can and always keep strive to keep moving forward. During the summer we’ll pretty much run seven days a week, so if you don’t like working weekends this is the wrong industry for you.” To learn more visit the company’s Facebook page and its company website at:

Congratulations on over 30 Successful Years! 202 | 1007 Fort Street, Victoria, BC V8V 3K5 T 250.383.3838 | F 250.385.4324



MARCH 2016

BUSINESSES SUPPORTING SENIORS WILL THRIVE Island construction numbers build and



s the largest business organization on the Saanich Peninsula, we are appropriately the lightning rod for opinions about development in the region. We have heard dismay expressed about the pace and density of development approvals in Sidney, and contrarily, about the dearth of development in North Saanich. If a lack of engagement is any indication, Central Saanich residents would appear to be comfortable with what is developing in their community. VIHA community health statistics from 2013 indicate that 14 per cent of our population currently is aged 75 and over and they predict that the over 75 population will increase 79 per cent by the year 2034. Compared to the rest of the Island Health region, our residents

also have a higher life expectancy. This is good news for certain sectors of our economy and community. The businesses which support seniors will thrive. Seniors contribute to the well-being of communities by paying taxes, by making more charitable donations than any other age group, by providing care and home maintenance for spouses and friends, by supporting the arts and volunteering. Our Visitor Centres would not function without our volunteers. Seniors are engaged citizens and are passionate about this community. One of the economic impacts of having a proportionally large senior population as reported by retailers on Beacon Ave., is that the senior demographic does not contribute appreciably to their sales figures. We can also not expect to see the growing ranks of seniors setting up businesses in the vacant office and retail spaces that exist in Sidney. Municipalities are increasingly challenged to provide new services to meet community needs without unduly burdening seniors on fixed incomes or commercial entities which are also struggling under their tax load. How, without growth, can we hope to maintain current infrastructure which includes schools facing declining enrolment, an aging fire hall and the decrepit Beacon Wharf in Sidney?

One answer is to attract families to the Saanich Peninsula. A broader tax mix would give more flexibility to meet local economic and expenditure needs. Our great competitive opportunity is that each day, thousands of workers, who live in other areas of Greater Victoria, commute to their well-paying jobs in the Sidney/ North Saanich and Keating X industrial areas. If those workers could find homes and live in our communities, enrolment in schools would increase, existing businesses would enjoy more local support, new businesses would open and more sufficient revenues would be generated for the municipalities. Municipal councillors are tasked with making decisions that consider the long-term sustainability of their communities while under consistent pressure to do more with less. Growth is necessary and prudent and can be fairly easily achieved through increased density in the areas identified within the Official Community Plan. Growth is change and change can be uncomfortable but it is unavoidable. Denny Warner is Executive Director of the Saanich Peninsula Chamber of Commerce. She can breached at 250-656-3616 or execdir@

Construction Association bullish for 2016


ancouver Island’s 2015 b u i l d i n g p e r m i t v a lues totaled $1.4 billion, seven per cent higher than the 2014 value. Residential permits drove the lion’s share of the increase, rising 19 per cent.   Activity in the fourth quarter reflected the gains. The total va lue of per m its i n Q4 2015 compared to Q4 2014 rose five per cent to $352.5 million. “In a growing economy, residential construction activity in 2015 confirms that Vancouver Island continues to attract newcomers, many of whom are building homes and condominiums,” said Greg Baynton, CEO of the Vancouver Island Construction Association (VICA). “T h is is generating positive economic spin-offs and creating jobs in our communities.” Three regional districts generated most of the Island’s gain i n bu i ld i ng perm its. Comox Valley Regional District posted a 20 per cent increase in building permits, followed by the Capital Regional District with 18 per cent and the Cowichan Valley with eight per cent. Vancouver Island non-residential permit values declined 18 per cent in 2015. The increase in total permit

The total value of permits in Q4 2015 compared to Q4 2014 rose five per cent to $352.5 million

v a l u e s d ro v e c o n s t r u c t i o n employment up 13.1 per cent in 2015 over 2014, resulting in 32,600 people working in the Island’s construction sector. “Activity and the underlying growth trend remain solid for the Island’s construction sector,” Baynton said. “T he association’s outlook for 2016 is very positive with building permits are expected to rise 10 per cent to 15 per cent as residential activity strengthens and non-residential construction makes gains.”


MARCH 2016

Construction Council Hosts Information Session Focus of meeting was to foster innovation in the construction industry

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Visit one of our two locations today Industry consultant Helen Goodland (inset) was one of the keynote speakers at the VICA event held February 4 BY DAVID HOLMES


ANCOUVER ISLAND – Long term employment prospects in the provincial construction industry look promising through to the end of 2019, but more needs to be done to encourage young people to choose a career in the construction industry. That was part of the information shared during the Construction Council of Vancouver Island’s ‘Call to Action’ event held February 4. “The number of employees in the construction sector in British Columbia has topped 215,000, an increase of 13 per cent since 2011,” explained Greg Baynton, the Chief Executive Officer (CEO) of the Vancouver Island Construction Association (VICA) during his opening address. “But pending labour shortages are a real concern. Statistics released by the BCCA (British Columbia Construction Association) shows that two-thirds of workers in BC’s skilled trades are over 45 years of age. By 2024 it’s estimated that as many as 15,000 construction jobs in the province will be going unfilled due to labour shortages.” The one-day event held at Nanaimo’s Grand Hotel attracted more than 80 VICA members, coming from all across Vancouver Island. The BCCA Construction Stat Pack document also indicated that the construction sector contributed $16.5 billion to the provincial economy last year, which represents just over eight per cent of the provincial Gross Domestic Product (GDP). Unemployment in the BC construction industry is currently pegged at 3.4 per cent, which is 45 per cent lower than the general BC unemployment rate. “One of our goals has to be to attract the millennials to the construction industry,” explained Helen Goodland, one of two keynote speakers at the session. Providing a sneak peak at the soon to be released

Construction Innovation Project for BC, an industry wide survey conducted by the BCCA, she said other jurisdictions such as Australia, the UK and the Netherlands have been more effective at promoting their respective construction industries. “We know it’s work and not all sexy, but it’s an important career choice that we simply must get better at promoting. In a world powered by innovation, BC has many of the elements for success but action is needed now to ensure that the BC construction industry is ready to meet the challenges ahead.” A principle of an industry consulting firm, Goodland also serves on the Canadian Construction Association’s Corporate Social Responsibility Taskforce as well as being the chair of the United Nation’s Sustainable Building and Climate Initiative’s Materials Technical Advisory Committee. The second keynote speaker was Keith Sashaw, the president and CEO of Association of Consulting Engineering Companies of BC (ACEC-BC). Before joining ACEC-BC he had been president of the Vancouver Regional Construction Association. In part during his presentation he discussed the most effective ways for construction industry providers to acquire design services. The session was supported by the Vancouver Island Construction Association, the Architectural Institute of British Columbia (AIBC) and by the Association of Consulting Engineering Companies of British Columbia. The Construction Council of Vancouver Island’s next major event will take place at the Vancouver Island Conference Centre in Nanaimo when it will be hosting a session entitled: Capital Project Delivery Forum 2016. The one day information session will be held on Wednesday, April 20. To learn more visit the VICA website at:

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MARCH 2016

JB SHEET METAL CELEBRATES ITS 35TH ANNIVERSARY Custom metal fabricator remains a traditional handson operation


AANICHTON – A leading custom metal fabricator, JB Sheet Metal Ltd. is celebrating 35 years of successfully serving the greater Victoria area this month. “We began on Friday the 13th in March of 1981. The economy was in something of a recession at the time, so there wasn’t a lot of work to go around, but we managed a few days of work per week and it grew from there” explained company owner and co-founder Jay Bull. “Our business literally started in a garage. My parents had a little workshop so we started the business in there and continued that way for about a year. I had basically just finished my sheet metal apprenticeship and knew that I’d always wanted to do my own thing. I was drawn to the idea of having my own business; to do the jobs that I wanted to do,” he said. “At the time my wife Donna was working full time at the school board office. After some


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jb sheet metal Happy 35 year anniversary to JB Sheet Metal Ltd. Congratulations on all of your success, and best wishes for the future. | 250-727-3458 | Victoria, BC 1-800-448-4177

We are pleased to congratulate JB Sheet Metal on their 35th anniversary.


we wish you continued success. thanks for all you do for us!


MARCH 2016

Jay Bull started his metal fabricating company more than 35 years ago


The company’s key strength lies with the skills of its Journeymen and Apprentice sheet metal workers

discussion, we made the decision to move forward with JB Sheet Metal and basically jumped in with both feet. We’ve been working together every day since, which is a monumental task in itself,” Bull jokes. After three and a half decades, JB Sheet Metal is a true fixture in the greater Victoria metal fabricating community. “By 1993 we had moved the business four

times, each time to a location better suited for the requirements of our work,” Bull recalls. “Originally we started with one apprentice he worked with us for close to 25 years. We’ve been fortunate to have many talented tradesmen come through our doors and I am proud to say that several of them have worked with us for the majority of their careers.” Located at #2 - 6598 Bryn Road SEE JB SHEET METAL |  PAGE 28


Bes� wishe� a� yo� celebrat� 35 year�!

Congratulations on your 35th year anniversary. It has been a pleasure working with JB Sheet Metal over the years.

All the best in the future. The company has more than 3,600 square feet of shop space within which they produce their custom projects


#6-10019 Galaran Road, SIDNEY, B.C Phone 250-656-2212

Sending our best wishes to you as you celebrate 35 years

Congratulations to JB Sheet Metal on 35 years of commitment to quality and service in the metal fabrication, heating, ventilation and geothermal industries. EMCO is proud to be a supporting partner in your success.


MARCH 2016

Experienced metal fabricators, JB Sheet Metal can work in materials including, steel, aluminum, copper and more

We are proud to congratulate JB Sheet Metal on their 35 year anniversary.

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JB Sheet Metal specializes in producing one-of-a-kind metal products for both residential and commercial clients

in Saanichton, JB Sheet Metal operates using two workshops with a total floor space of about 3,600 square feet. “We’re still a pretty traditional shop in that we do a little bit of everything from custom orders to service and repair work. Using time-honoured and skill-proven manufacturing techniques, JB Sheet Metal has grown and succeeded without embracing computer aided systems. “We’re not computerized we’re a traditional hands-on shop. We probably should be computerized and that might be a future g row th d i rection but that’s

something that will be brought in by the next generation,” Bull explained. With a team of experienced Journeymen and Apprentice sheet metal workers, JB Sheet Metal has the skills to work with most materials including stainless steel, aluminum, copper and galvanized steel. “Our jobs vary from residential to all types of industrial and commercial work. We pride ourselves on our custom fabrication projects. With the changing building codes, it’s important to stay on top of your training,” he said.

Congratulations to JB Sheet Metal for 35 years of great service to Victoria 3rd Floor, 1007 Fort Street, Victoria, British Columbia V8V 3K5 Tel: (250) 381-3151 • Fax: (250) 381-3475 E-mail: • Web:

• • • •

“ We fa br ic ate a nd i n s t a l l traditional duct work providing proper ventilation for houses, as well as commercial spaces such as office buildings, institutions, grocery stores, universities and colleges. If a store is doing a renovation project we’ll go in and help with ventilation upgrades and any other custom fabrication required.” Changing market conditions has seen the firm branch off from its original residential focused client base to one dominated by work involving commercial and industrial customers. Originally the company’s workload


Locally Owned & Operated 2 5 0 . 6 6 5 . 7 7 6 6


consisted of about 75 per cent residential work and 25 per cent commercial. Today residential projects represents about only 20 per cent of the company’s workload with the rest scattered around various custom industrial and commercial assignments. Seldom having to stray too far from home to keep busy, the company has worked on projects right across the Capital Region, on ly occasiona l ly ta k i ng on assignments that require it to travel north of the Malahat. “We keep pretty busy in town so we SEE JB SHEET METAL |  PAGE 29


Well done to the team at JB Sheet Metal. 35 years and going strong! 250.384.9263 | Victoria, BC


MARCH 2016

“It’s so important to listen to the customer, that’s why we have repeat business.” JAY BULL OWNER JB SHEET METAL

main career goal. “Bryan basically started right out of high school, when he said he wanted to start an apprenticeship. I told him that he had to prove himself” Bull remembers. “At the time I was working on a project building a boat. I told him if he could stick it out for the summer sanding this boat, along with another guy, I would consider starting his apprenticeship in September. Well, he stuck it out. In September he started his apprenticeship and basically never looked back. He’s been a tradesman with the company for 12 years now, and is our general manager.” With the f i rst g l i m meri ng thoughts of a not too distant retirement in mind, Bull reflects back to his firms small scale beginnings, recognizing that his long term success was inexorably linked to providing excellent quality products at fair prices. “If I were to say one thing about our business’s success it would be to always give your customer the best deal you can. Give them

Jay and Donna Bull began their business out of a small back yard workshop JB SHEET METAL Donna and son and daughter basically taken over the adminCONTINUED FROM PAGE 28

very seldom go up Island. Labour costs are a big component these days so it doesn’t make sense to drive three hours to a job site, we try to stay in the Victoria area” Bull said. Today the company is a true fa m i ly b u si ne ss, w it h w i fe

Bryan and Lynda playing pivotal roles in the operation’s ongoing success. “The kids have grown up in this business they were born into it really and know how it works. They remember seeing Dad working on a plan at the kitchen table on a Saturday morning,” he said. “ Ly n d a o u r d a u g h te r h a s

istrative aspects of the business. She’s our office manager and has learnt that from her Mom. She’s very good at keeping everything organized and keeping up with the technology changes. She has a couple of businesses of her own as well.” For son Bryan, working in the company has always been his

all options and do your best to work with them. It’s so important to listen to the customer, that’s why we have repeat business. We’ve done many jobs for the same contractors or clients and it’s worked out well for them, so they phone us when they have a new project and they know that they’ll get a fair price.” He also knows with confidence that when he retires, he will be leaving his company in loving and capable hands. What does the future hold? “Well I’m slowly winding down and the next generation is winding up. We’re slowly working on a succession plan but I guess I’ll keep working at it until I get tired of it. I don’t really have a set date for when I’ll retire, there are a lot of projects that I want to do still, but it’s interesting watching the next generation come along to see how they deal with things,” he said. “Today this isn’t an easy business to get into for someone starting out, but it is a land of opportunity so I would never discourage anyone from trying. You do have to keep both feet on the ground and keep going, there will be setbacks, but that’s what business is like. It’s about dealing with setbacks and then continuing to move forward towards success.” To learn more visit the company website at:

Happy 35th Anniversary to the entire JB Sheet Metal team. Congratulations on your success from all of us at ITC.

578 John St, Victoria, BC 250.382.2161 |

First in Quality, First in Service Victoria’s Leading HVAC Representative

Congratulations JB Sheet Metal on your continuing success on Vancouver Island.

475 Tennyson Pl. Victoria, BC | 250.475.1500



MARCH 2016

Kitimat Clean could be world’s greenest refinery Businessman David Black’s plan would utilize cutting edge technology while creating an estimated 2,500 jobs BY MARK MACDONALD BUSINESS EXAMINER


ITIMAT – David Black wants to build the world’s greenest oil refinery in the world on the northern BC coast. Kitimat Clean, which would be built on a 1,000-plus hectare industrial site between Kitimat and Terrace, could result in 2,500 direct, well-paying jobs and likely another 2,500 in petrochemical-related industries. It would utilize revolutionary technology to significantly reduce carbon output, wouldn’t require a pipeline to obtain the necessary raw material – dilbit (diluted bitumen), and would work within the parameters of Prime Minister’s announced West Coast oil tanker moratorium as it would ship less environmentally intrusive end products to overseas markets. Over the past three years, Black has been busy speaking to anyone and everyone, espousing the virtues of such a refinery, including 30 different First Nations bands and politicians from all levels of government. “I must have given this talk to at least 50 different groups by now,” he says, adding that he has not received any push back thus far. Polls have showed that two-thirds of British Columbians were opposed to a dilbit pipeline going across BC to a tanker terminal, but if a refinery was put into the mix, two thirds were in favour.

Black estimates it will take two years to obtain the necessary permits and approvals, and five years to build it, at an estimated cost of $22 Billion. Black foresees the refinery yielding close to $1 billion in annual taxes to various levels of government. “It could create 10,000 direct and indirect petrochemical industry jobs in an area of BC that really needs it,” he says. “It would make the sea safe, cut the planet’s CO2 emissions enormously and help the oil industry by giving them better returns.” But can he actually do it? Those who know Black believe that if anyone can pull this off, David Black can. Soft spoken and understated, Black is a determined individual and has proven naysayers wrong on many occasions. If he says he can do it - and he’s been saying so publicly now for years - then people shouldn’t be surprised if he pulls it off. At 69 years of age, one might view his drive to create Kitimat Clean as a legacy project, which it may be. But Black is also a civil engineer, and a very successful businessman, owning over 200 community newspapers in Canada and the United States, including 85 in BC. And Black sees a profitable venture that is proving attractive to investors. Black has been traveling the globe, garnering interest from financiers. He’s been to Asia several times, Alberta - of course - and

the United States. He recently returned from meetings in the Middle East, which yielded valuable information and piqued the industry’s interest. “They believe in refineries. They are profit-making businesses,” he notes. “(In the Middle East) they believe in Canada, and that it’s a great place to invest.” “This refinery will be profitable, and it doesn’t matter what the price of oil is,” he adds. “We plan to borrow 80 per cent of the money the project needs, and repay it all, with interest, within eight years.” Raising financing is nothing new for Black. “I’ve done this before with newspapers, so I’m familiar with the process,” he laughs. “We’re just adding an extra zero or two. It’s looking pretty positive right now.” GREEN TECHNOLOGY Black plans to utilize what is known as the Fischer-Tropsch process, which eliminates all the coke left over once the refining process is completed. First developed in the 1920’s in Germany and utilized during the Second World War, Fischer-Tropsch is used extensivelyaround the world today, but it has never been used in a bitumen refinery. By injecting hydrogen into dilbit, it not only increases yield, but would result in nary a microgram of sulphur in the Fischer Tropsch diesel at the end of the process. “The difference between our approach and all the other bitumen refineries in the world, which all use the coking approach, is 23 million tonnes per year of carbon dioxide emissions. In layman’s terms, that’s the equivalent of six million cars running continuously,” Black notes. That’s what it would mean in regards to saving the planet.” Black says the end products produced by the refinery and shipped via sea would eliminate the potential dangers of bitumen spills decimating the BC coast. Refined fuels are much less dangerous to the environment than bitumen would be, since diesel, jet fuel and gasoline dissipate when exposed to air, and evaporate within a matter of days. Black supports the idea of a West Coast oil tanker moratorium, recalling, as do most British Columbians, the catastrophic 1989 Exxon Valdez oil spill. The spill of 250,000 barrels of medium light oil was one-eighth the size of today’s oil tankers. Exxon worked for four years to clean up the spill. At the peak they employed 11,000 people and 1,400 boats. They only got back 7 per cent of the oil. Even today, it is said that if one were to dig two inches down on northern coastal beaches, they’d hit Exxon Valdez oil. “That was medium light oil that floated on the water and could be washed off beaches with water. This is diluted bitumen,” says Black. “If this stuff spills, according to the federal government’s own studies, in the first hour, half of it would sink because our coast has glacial sediment and plankton. That basically would pave the bottom of the ocean. The other half would wash up on intertidal rocks, beaches and mud flats. The only way to remove it would be with steam, but steam kills all plant and animal matter leaving a sterile coast open to repopulation by alien species.” Any spill would be unacceptable, Black

David Black looks at samples of bitumen states, “but if a gasoline spill were to happen, it would be world’s apart from an oil spill. It would evaporate within two days.” Black’s refinery is readying to file a project description with the BC Environmental Assessment Office and the Canadian Environmental Assessment Agency. There is one other group expressing interest in building a refinery on the northern west coast, Pacific Future Energy, which has submitted their paperwork to the BCEAO and the CEAA. “I don’t know if it’s a race,” says Black. “There is probably room for more than one refinery.” DOESN’T NEED A PIPELINE “I don’t need the pipeline built to do this,” Black says. “Another idea has come up that is better.” Black has been consulting with Canadian National Railway officials about transporting bitumen from the oil fields to Kitimat via freight cars. “Shipping bitumen by rail is really safe, as it has the consistency of stiff peanut butter. It doesn’t explode, and it doesn’t burn. “If you heat it up over 60 degrees Celsius, it goes into the train cars, and you let it set up. You melt it out of the containers at the end destination. Really, it’s safer, and the people I talk to agree.” Bitu men ca n on ly move 3-4 m i les per hour through a pipeline, so moving it via rail will be faster and cheaper. “There isn’t any competition from North America for a Canadian export refinery. US export refineries are in the Gulf of Mexico. They can’t get their products to China easily. VLCC tankers are much too large for the Panama Canal, so they’d have to go around the bottom of South America,” Black says. Going through Kitimat would save weeks of land tavel time and sea travel time, allowing products to get to market quicker. “I’m excited about the refinery,” says Black. “This is going to be the greenest refinery in the world. “I tend to look at it as a puzzle. It’s fun to unravel it,” he says. “I’m enjoying the process, and I can feel the momentum building.”


MARCH 2016

CLEARLITE GLASS A TRUE FAMILY BUSINESS Company specializes in commercial / institutional glass installation projects


A A N IC H T ON – A t r u e family business, Clearlite Glass BC Ltd. has been serving the residential, commercial and industrial glass installation needs of the Victoria area and beyond for more than 23 years. “It’s very much a family business as it was originally started by my Uncle Terry Kotyk in Saskatoon,” explained Jeff Kotyk, the company’s Project Manager. “ My Da d (Da n Kotyk) h a d worked for Clearlite Glass in Saskatoon where he worked under my Uncle. But he decided to pick up and move out here to work with a friend, eventually that business ceased operations, but by then my Uncle had decided to open a branch here so my Dad took it over. I started working with the company right out of high school so basically I grew up in the business.” Operating out of a 4,000 square foot shop at #7 – 6809 Kirkpatrick Crescent in Saanichton, Clearlite Glass specializes in the custom design and installation of both interior and exterior glass. “We have 12 people working the shop

Many of Clearlite’s tasks involve working on institutional projects, such as providing office building windows and five in the front office administration area,” Kotyk explained. “We have a fleet of four service trucks including our big five ton rig for doing all of our heavy work. During a typical month we’ll be working on one or two major anchor projects, some of which can last for three to six months. Some major projects have taken almost a year to complete. In addition

Another form of custom project was creating and installing this glass enclosure over an exterior stairwell

we’ll normally have a number of smaller projects on the go, a small job for us might last anywhere from three days to two weeks.” Over the years Clearlite Glass has manufactured a dazzling array of glass products, from skylights, patio doors and mirrors for the residential market to storefronts and all manner of exterior glazing for the commercial and

industrial market. “The biggest thing we presently do is new construction. While we do exterior glazing we also work on interior glass projects as well such as glass railings for example. We often work on projects in new condo buildings such as installing glass shower stalls. While we do some residential projects the bulk of our work these days is

Another example of the versatility of glass is this glass stairwell one of a number of similar projects the company has created

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commercial, industrial or institutional in nature. The commercial and industrial side is the niche that we’ve focused on,” he said. As with all industrial contractors, Clearlite Glass has to win an installation contract by going through a standard bidding process, often using the BC Construction Association’s BC Bid online portal. Clearlite is a member of the Vancouver Island Construction Association (VICA), the Glazing Contractors Association of BC (GCABC) and the Independent Contractors and Businesses Association (ICBA). “At other times the general contractors might send us an invitation to bid on a project as we have established a rapport with them over the many years we’ve worked together,” Kotyk said. “We’ve worked with many of the larger contractors including Farmers Contracting, Kinetic Construction and Knappett Construction just to name a few. We don’t work exclusively in Victoria either as we essentially work on projects anywhere up and down the island, I think about the farthest north we’ve gone is Campbell River. We’ve also done some work on the Gulf Islands as well and recently we installed windows in a mansion on Cortez Island.” After more than two decades in business Clearlite has seen many changes in its industry, especially with an ever greater emphasis on energy efficiency for its commercial clients. Modern glass products will often feature coatings to reduce UV transmission and some of the ready-made panels the firm installs have Argon gas pumped into the airspace between the panes to help reduce heat loss. “We manufacture our own frames as pretty much everything we do is a custom install job, about the only thing that comes standard to us are the doors,” he said. O n e t h i n g t h a t h a s n e ve r changed for Clearlite Glass is on providing a quality product for its clients. “A key thing about our business is that we’re always striving for excellence. We always want to deliver the highest quality end product. The material we work with certainly isn’t your typical window glass as it can be very heavy and very thick but we enjoy working with materials like that, products that are meant to last,” he said. “Hopefully the future will bring us good things. The local construction industry is starting to pick up again, so we want to just keep doing what we’re doing and to be given the opportunity to tackle bigger and bigger projects. The glass industry has provided pretty well for my life, so I’m optimistic that the future will be even brighter.” To learn more visit the company website at: www.clearliteglass. net/


MARCH 2016

HOME BUILDER HAD SERENDIPITOUS BEGINNING Interactive Construction: An Innovative Green Builder


ICTORIA – It was a case of the right people with the right skills being available at exactly the right moment. Victoria-based high-end residential and commercial builder Interactive Construction Inc. came into being three years ago, thanks in part to a local slump in the construction business. “We launched it in 2013, right in the middle of a fairly substantial economic downturn,” explained Russ Barry, the firm’s founder and owner. “I was surrounded by a group of really excited and keen individuals who were suddenly having a hard time finding work. I said to myself, look I can take my pick of these very talented and driven young people and build a team. An opportunity like that might not come along again. We were able to put a crew together and start jobs at a time when a lot of the bigger companies were laying off people or going out of business.” Today, working with an expanding network of designers, subtrades and administrative professionals, Interactive Construction has completed an expanding portfolio of spectacular residential

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Congratulations to Russ and Team

250-478-3168 - Victoria, BC

The Estate on the Bay is one of any number of spectacular custom homes built by Interactive Construction properties, innovative renovation projects and some significant commercial endeavors. “I always had a long-term goal to have my own business, but it was an idea that grew slowly. I started in the construction business 18 years ago. Like a lot of people I fell into the trades almost by accident. I was just looking for a job and it was something to do. It wasn’t until my early twenties that I knew it was going to be the career for me and I got really excited about it. I came from a carpentry family, my Granddad was a carpenter and my Dad was a carpenter. Looking back from the vantage point of today this has always been what I was destined to do. I guess you’d say it’s at least partially genetic,” he said. “When I started doing more project management jobs for people I SEE HOME BUILDER |  PAGE 33

An Interactive Construction project is notable for the quality of its finishing such as the custom millwork in this living room

Proud to be partners with Interactive Construction We are proud to work with Interactive Construction and offer our sincere congratulations on your success 569A Hillside Ave, Victoria, B.C 250.883.8777

3335 Oak St, Victoria, BC • (250) 475-3811


MARCH 2016

More than a new home builder, the firm has completed many custom renovation projects such as this stylish kitchen

The Interactive team supported a Power to Be charitable event that raised $182,500 in 2015


realized that the next stage would be applying the knowledge gained from my mentors to my ideas, concepts and ways of approaching things, growing a business my own way. The result is a team that does things differently than any I have worked for and the clients are responding.” While fundamentally a quality new home builder and highe n d re n o v a to r, I nte ra c t ive

The experts in the installation of Ceramic, Granite, Marble, Slate

Construction doesn’t shy away from a commercial challenge if one presents itself. The work the company has carried out at Phillips Brewery’s new malting plant is an excellent example. The company was involved with multiple aspects of the project including project management, site excavation as well as geotechnical and structural engineering plans. The building savvy demonstrated through the Phillips project is apparent in the Interactive crew’s ability to take on a wide spectrum

Proud to support the Interactive team with design and landscape

Congratulations to Russ and the team at Interactive Construction


1096 Derrien Place, Victoria, BC



of projects throughout the city and its noted desire to be industry-leaders in energy efficient building practices. “I have taken the Green Building course and we consider ourselves green builders – both on the job site and in our general business practices,” Barry said, noting the company was a finalist for the 2015 Ecostar Leadership in Construction Award. “We are presently in the design phase of what is called a Passive House it will be one of Victoria’s first. It’s the kind of house that requires a lot of high-end construction practices and techniques and applies them all in a very carefully managed way to create a home that is drastically more efficient than anything we’re living in now. The design offers reduced energy costs and is far more comfortable to live in. We’re really excited about doing it.” Not content to be just an industry-leading builder, Interactive Construction is also an active and positive corporate citizen as well. “We signed on as the Construction Sponsor for Power To Play 2015, a charitable adventure race in support of Power To Be. This is a local

Opening day at the Philips Brewery was a big event for the company as it was an active participant in the plant’s construction charity that helps youth and families living with a barrier or disability to get outdoors and experience a wide range of adventures such as kayaking, hiking, camping and just generally having an opportunity to be in Nature,” he explained. “It’s important for us to be actively involved in our community. I was blown away when I brought this up with the crew and asked who wants to help and saw every hand go up. Every single person was excited about donating his or her time for this charity. For me that was a really pivotal moment. That’s when I really realized that everyone I had on board was equally excited to give back to the community.” The company’s ongoing success has also depended on providing good communication and having all participants in a project being on the same page, technically and philosophically. “One of the key things we emphasize is that our goals as a company are exactly the same as those of our employees and of our clients. We all want to build a quality product and to form positive working relationships based on solid communication,” he said. “We always want our team to be

Upgrading the owner’s heat pump was the right call. Congratulations.

learning and trying new things. We’re our own competition. We don’t compare ourselves to what other people are doing. We look at what we did yesterday and ask ‘how can we do better than that?’ That drive translates into the products our clients are looking for and a team that is engaged and invested in the process.” To learn more visit the company website at:

• Interlocking Pavers • Retaining Walls • Natural Stone • Steps and Landings • Garden Beds, Shrubs and Trees • New Lawns • Concrete • Landscaping • Fencing and Arbors • Irrigation and drainage systems

(250) 507-9155

281 Stewart Ave | Victoria, BC Ph 250-383-0022 |



MARCH 2016


For Gyles there were a number of reasons for making the transition. “I turn 65 this year so that was definitely part of it, but running a business as hands-on and as intense as Kinetic Construction can be challenging. There are probably some other things in life that I’ve put on hold because of it that I might want to spend a little more time doing now,” he said. Gyles decision to step down was part of a long range corporate succession plan. “This move wasn’t really a surprise as we’ve been planning this transition for a number of years. Tom was the Branch Manager in Courtney up until last summer. So we had a plan in place for one of our senior people up there to take his spot and he spent time training him, so that transition had to happen first. We’ve been kind of back-filling as we moved along,” Gyles explained. “Bill has made the company the success it is, his leadership style, his business savvy, the corporate culture he’s helped to develop are some of the reasons I’m still with this company,” Plumb said. “We’ve all learned a lot from him. We all have our own personal focus that we bring to the business. But a lot of the fundamentals that he developed are really solid and are still firmly in place.” Gyles is confident about his company’s future. “In some companies when the founder packs it in, and they’ve made no plan for succession, chaos can ensue. Obviously I felt quite differently about it. Look I’ve got 140 employees without

Tom Plumb, Kinetic’s new President & CEO has been with the company nearly 19 years

Company founder Bill Gyles stepped down as President on February 1

“In reality we’ve been working toward this for the past five Kinetic shareholders (l to r): Chris Chalecki, Tom Plumb, Sean Thomas, Ralph Burton, Mike Walz, Micheal Gareau, Neil Edwards, Mark Liudzius, Alan Wilson, John King, Tanya Twinn, Bill Gyles, Kieran de Turberville, Mark Wong (missing: Katy Fairley) them our company would never have been this successful. My first thought was ‘well, these people should have a chance to carry on’ which they are,” he said. “In reality we’ve been working toward this for the past five years. I wanted this company to continue after I left so we had an orderly succession plan in place. I’m confident the vision that I and the rest of the management team had is going to work.” For Plumb planning has always been a central component of the company’s success. “There’s never just one thing


that means success for a business. There are a whole group of things that contribute towards success, but one of the key elements is having a true understanding of a long term picture,” he said. “It involves thinking long term, it’s being disciplined and doing the little things right. It’s also an appreciation of not just the people who work for you but the people you work for as well. If you can put those concepts together, you’ll have a recipe for success.” To learn more please visit the company’s website at:

FTS: A WORLD LEADER IN MONITORING Their fire/weather monitoring equipment is particularly interesting

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ounded in 1980, local company FTS (Forest Technology Services) is one of the world’s foremost environmental monitoring companies. The company was originally launched to allow fire management agencies the ability to monitor weather information. Since that time, FTS has grown to 50 staff members with offerings in hydrology for surface and ground water monitoring, fire/weather monitoring for the monitoring and prevention of forest fires, and meteorology products for environmental monitoring and long term climate studies. B a c k i n 19 8 1 , F T S l a u n c h e d t h e ground-breaking WR61 datalogger, allowing automatic collection of weather data for the first time. 35 years later, FTS is still launching new products and has gained global attention for their ruggedness and reliability in data transmission. Their fire/weather monitoring equipment is particularly interesting. Using a combination of soil moisture, wind speed,

temperature and humidity data, forest services are able to predict where forest fires are going to occur and be proactive in minimizing risk and damage. FTS even makes equipment that can be used in the areas surrounding live fires, which helps fire fighters predict which direction fires are going to move in. While FTS has received global attention and serves over 50 government agencies worldwide, they are another example of a thriving Victoria company that is not necessarily well known by local Victorians. Rob is a Director at VIATeC and founder of PlusROI Online Marketing, a web development & marketing firm. He can be reached at Rob@


MARCH 2016

BUSINESS HINGES ON BUILDING CUSTOM DOORS Calibre Doors & Millwork Opened For Business In 2011


I DN EY – A d isti nctive, quality-made front door makes a statement about both the home and the homeowner. Making that statement a positive one is the goal of Sidney’s Calibre Doors & Millwork Ltd. “We make custom wooden doors, windows and moldings. Basically anything for the commercial or residential markets that people need to be made out of solid, quality wood,” explained company co-owner Kevin Day. Opened in 2011 by Day and his business partner Mark Westgate, Calibre Doors specializes in the custom manufacture of wooden doors and other millwork including stairs, baseboards and window frames. Working primarily with BC fir, the pair of Joinery Apprentices has worked in a variety of materials including white oak, cherry and eastern maple to name just a few. “I met my partner when we were both going to BCIT (British Columbia Institute of Technology). The bulk of our work involves partnering with custom home builders during the construction of high end homes. In the past we’ve dealt with numerous construction companies doing commercial projects such as providing custom wooden materials for the renovation work done at the Co-Ops up and down the Island.” Operating out of a 4,000 square foot shop at 1A-2051 Malaview Avenue West in Sidney Calibre Doors is a small, tight knit

Calibre Doors was contracted to produce this staircase as part of a recent commercial building renovation organization. “We’re basically a pretty small team. There’s my partner and I, two other fellows who work in the shop and my mother who does the books. All of our products are strictly custom jobs, you won’t find our doors at Home Depot,” he said. W hile relatively new to the Victoria area construction scene Calibre Doors has quickly become the go-to provider of custom millwork for a number of the region’s top home builders. “We’ve started to work with a number of companies who give us the first shot at the job,” Day said. “While we don’t do it often we have also done some door refinishing work for people who

“When you walk up to a house the first thing you see is the front door.” KEVIN DAY OWNER CALIBRE DOORS

want a different look for the door they already have. When you walk up to a house the first thing you see is the front door. How it looks, how it’s made really does make a statement about themselves and their home.” Building on their successful track record, Day and Westgate are optimistic about the future of their enterprise. “Our plans

Small jobs, such as providing wooden accents to a downtown commercial project, are another Calibre Door specialty for the future are simple - we’d like to see our business grow. One goal we have of course is to upgrade our equipment and to gradually expand our client base. We want our growth to be manageable so we’re very cautious about every step we take.” Doing the job right with the best quality materials is at the heart of the Calibre Doors business model. For Day there’s no substitute

Proud to support Calibre Doors & Millwork

The backbone of the company’s business is designing and manufacturing solid wooden doors for high end homes

for quality. “One thing about our business philosophy is that we don’t want the customer to compromise. We want them to get exactly what they want. Sometimes that can be more expensive, but it’s something they’re going to be living with for a long time,” he said. To learn more visit the company website at:

We are pleased to send our best wishes to Calibre Doors & Millwork Downtown Victoria 250.381.2151

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MARCH 2016

100% locally owned & operated

From the Tru Value Foods family, “Congratulations” to all that were nominated. Special congrats to Wilson’s Transportation on receiving this year’s Family Enterprise of the Year Award!

Business Examiner’s Ezra MacDonald, Lise MacDonald, Mark MacDonald and John MacDonald. CREDIT:DON DENTON


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municipalities andoutlying the outlying municipalities and the areas areas of theof the Crescent, Victoria ButlerButler Crescent, Victoria B.C. B.C. extending our service CRD CRD also also extending our service over over the the67006700 250-652-4484 250-652-4484 Malahat andthe intoCVRD. the CVRD. We ahave Malahat and into We have largea large portfolio of mixes designed to meet portfolio of mixes designed to meet your your Gravel & Concrete Sales & Concrete Sales project’s wide variety project’s needsneeds along along with awith widea variety of ofGravel Rd., Sooke 62286228 SookeSooke Rd., Sooke B.C. B.C. washed or crushed and stone. washed or crushed sandssands and stone.

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employing hundreds. “The family owned business has a unique dynamic with specific needs and challenges,” he said, adding that, for these types of companies, resources and information are specialized and not readily available through regular channels. “CAFE provides more than a support network; it offers Peer Advisory Groups (PAGs), six events per year, online resources and educational programming, and the shared expertise of other family-run businesses.” He said the awards offer an opportunity to acknowledge the collective contributions made by these companies. Nominations are requested from CAFE Vancouver Island members and the island community in the fall of the previous year. “We get quite a few names from up and down the island,” Story said. “From there we invite nominees to complete a brief application to indicate their willingness to proceed.” He explained that, once the applications are received, an awards committee, made up of members from the board of directors, uses a matrix format, supplied by CAFE Canada, that looks at a series of scoring areas such as name recognition of the company, community involvement, professional recognition, the number of generations involved with the business, strength of a formalized succession plan, governance, values, growth and mission statement. The 2016 recipient is a local, three generation family owned and operated charter bus company based in Victoria. With its beginnings dating back to 1962, Wilson’s now employs semi-retired founder, Kello Wilson; Kello’s son, John Wilson, as chief executive officer; two grandsons, Andrew and Travis; granddaughter, Samantha; and John’s wife, Val. It has up to 175 staff during peak levels and maintains a fleet of 140 vehicles. It also invests over $300,000 each year to all sizes of events across Vancouver Island. “Family owned businesses are close to the communities they serve and boast a history of involvement and support,” Story said. The Business Examiner, started in 2004 as Business Vancouver Island by Lise and Mark MacDonald, now has four successful 100 per cent family-owned papers in the province. Each month the newspaper is

“Family owned businesses are close to the communities they serve and boast a history of involvement and support.” STEWART STORY PRESIDENT, CANADIAN ASSOCIATION OF FAMILY ENTERPRISE VANCOUVER ISLAND CHAPTER

distributed to 40,000 businesses. The monthly ‘digest’ focuses on promoting and educating businesses with an emphasis on positive stories about companies and new developments in the business community. Tru Value Foods is a community-based chain of full-service grocery stores located on and around Vancouver Island. The first store opened in 1991 in Brentwood Bay, Dean Clarke became a partner in 2005 and has since added stores on Pender, Mayne and Quadra Islands and Cordova Bay in Victoria. Story added that many of these companies are big contributors to the community through philanthropy and service. “Owners of a family enterprise have a great deal of pride in the strong roots their business has in the community,” he said, adding that the high level of trust and respect between community and business comes from the long standing relationships it has created over time. Story said the list of recognizable names in CAFE’s membership is impressive, from a founder of the Vancouver Island chapter, SEE CAFE AWARD |  PAGE 37


MARCH 2016


the Campbell’s of Thrifty Foods, to iconic landmarks like Bolen Books. “There is a different reaction from people when they find out a business is run by a family and an additional level of comfort when supporting a family-run enterprise.” As the 2016 recipient of the CAFE Vancouver Island FEYA, Wilson’s Transportation is now eligible to apply for the national FEYA award, where one finalist will be selected from across the country and presented the award during a gala dinner at the Calgary Hyatt Regency on May 16. Prior recipients of the Vancouver Island chapter FEYA award include the Canada Homestay Network, Capital Iron, Country Grocer, McCall Brothers Funeral Directors, Pacific Sands Resort, Robinson’s Outdoor Store, Monk Office and Accent Inns.

Tru Value’s Jessica Clarke, Brett Clarke, Kathy Clarke, Dean Clarke, Christine Greenhalgh and Phil Greenhalgh CREDIT:DON DENTON

Business groups give thumbs up to provincial budget


IC T O R I A - B u s i n e s s g ro u p s throughout the province applauded t he prov i nci a l gover n ment’s Budget 2016, announced February 16. The Chartered Professional Accountants of British Columbia (CPABC) applaud the government’s fiscal management highlighted in the budget. In addition to the continuation of balanced budgets, the government stayed the course on personal, corporate, and sales tax rates. BC’s strong performance allowed for increased investment in health and social programs. “In a challenging economic environment BC i s poi sed to enjoy modest growth over the next three years and will be a leader within Canada. This growth, coupled with the government’s strong commitment to fiscal restraint has led to forecasted budget surpluses over the next three years: $264 million in 2016–17; $287 million in 2017–18; and $373 million in 2018–19,” said Richard Rees, FCPA, FCA, president and CEO of CPABC. “In addition, the debt-to-GDP ratio is expected to decline to 16.3 per cent by 2018–19, one of the lowest levels of taxpayer supported debt in Canada. Reducing debt and managing costs ensures BC maintains its triple-A credit rating, keeping debt maintenance costs reasonable.” “While managing costs is one side of the equation, our province also needs a competitive tax system that is reflective of the 21st century economy,” continued Rees. “We are excited to hear that the government has made this a priority and will establish the Commission on Tax Competitiveness, and look forward to working with them on this important initiative.” BC’s chartered professional accountants have highlighted many issues with the tax system, including the loss of input tax credits for business, which is effectively a tax on investment. Given BC’s relatively low levels of productivity, investment in machinery and equipment is vital in increasing the province’s economic competitiveness and performance. In addition to the tax commission, the government announced measures that would address housing affordability – a hot button issue across the province. BC’s CPAs have highlighted the issue of affordability and the impact it has had on recruiting and retaining skilled labour in major markets such as the lower mainland,

Victoria, and Kelowna. The government has made changes to the property transfer tax, including an exemption for newly built homes priced up to $750,000, which would save the purchaser up to $13,000. Such measures would help families who are struggling with some of the highest housing costs in the country. This change will be largely financed by increasing the property transfer tax rate from two to three per cent on the portion of the fair market value over $2 million. Data will also be collected on the citizenship of purchasers. The Truck Loggers Association (TLA) also applauds the 2016 provincial budget. “It focuses on supporting BC’s rural communities where our forest industry continues to create jobs and support communities,” said David Elstone, TLA Executive Director. Supporting BC’s rural towns and villages, the Rural Dividend Program will bring $75 million ($25 million a year, over three years) to communities with populations under 25,000. The intent is to focus on communities in transition and help them stabilize their population and attract new residents. “Logging contractors are the economic backbone of BC’s rural communities and the TLA welcomes building the populations in those areas so our members can continue to build their workforces,” said Elstone. Finally, the government is investing $5 million to build markets for BC’s forest products in India. As Minister Steve Thomson, Ministry of Forests, Lands and Natural Resource Operations, has commented before, BC rural communities did not bear the full brunt of the financial downturn in 2008/2009 because of the market government and industry had built and nurtured in Asia, particularly China. “Further diversification will ensure the forest industry has an even broader market base as world forest product markets inevitably fluctuate,” said Elstone. The British Columbia Real Estate Association (BCREA) also gave the budget a thumbs up, noting proposed changes to the Property Transfer Tax (PTT) and other measures in Budget 2016 to improve housing affordability in the province and collect better information about property transactions. The PTT exemption for new homes up

to $750,000 will help stimulate supply of new housing and provide more opportunities for home ownership across the province. This exemption is commendable, however with many new housing projects taking years to complete, it may not have the immediate impact desired by the government. While the new three per cent threshold for properties over $2 million is intended to pay for the new home exemption, the province has missed an opportunity to raise the existing threshold levels to provide broader PTT relief for those who

cannot afford a newly constructed home and who are not first time homebuyers. By not indexing the threshold levels, the province ensures that – in an environment of rising home prices – an increasing number of homes will fall within the new three per cent threshold, resulting in a higher tax burden on more home buyers. Collecting and analyzing information on real estate transactions will help the provincial government make fact-based policy decisions. BCREA welcomes this initiative and looks forward to having the data publicly available.

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RX Advanced Simulators is a company any little boy would dream of working for. “It is a bit of a glorified adult playground,” admits Declan Dinnadge, Sales and Marketing Director for the Victoria-based company that is creating the world’s most advanced flight and racing simulators. So how does a “glorified adult playground” become the rapidly growing company that is minting deals with some of the world’s most preeminent tech companies? In the last five years, VRX has developed partnerships with heavy hitters like Microsoft and Intel, scaling up its operations dramatically to tap into enthusiastic new markets. “In a word: passion,” says Dinnadge. “We don’t see ourselves strictly as manufacturers who sell products. We see ourselves as innovators. And we really love providing solutions.” I n 1999, V R X’s passionate

culture of problem solving originated in that most iconic of settings: a founder’s garage. VRX CEO Robert Stanners started out as a guy who had been crazy about cars from a young age, and just wanted to create a superior simulator. Stanners built his first products in his garage, indulging his passion for design, fabrication, and car culture in one fell swoop. When he started showing his simulators at local car events, the reactions were intense. Ten years later, VRX Advanced Simulators was a fully incorporated company with plenty of buzz. Initially, VRX made their name as a company creating one-off products for wealthy individuals, or “toys for man caves,” as Dinnadge puts it. But before long, they expanded into the racing market, providing invaluable training tools for motor sport professionals. Currently, VRX focuses on three segments: home users, professional racers, and corporate clients. Of the three, the corporate branch of VRX’s business is growing the most rapidly. VRX’s skill in providing customized simulation solutions has made it an invaluable partner

Two VRX simulators purchased by Microsoft Electronic and debuting Forza Motorsport 6 at the Entertainment Expo 2015 in Los Angeles

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A VRX simulator purchased by Intel and displayed at the 2016 Consumer Electronics Show in Las Vegas to tech companies pushing the boundaries of entertainment. From its Olympic sport simulation installation at the Richmond Olympic Oval, to its flight simulators at air shows, VRX is on the frontlines of entertainment innovation. The possibilities in this space are thrilling to VRX’s problem solving crew. As virtual reality technologies like Oculus Rift begin to disrupt multiple industries by offering consumers fully immersive entertainment experiences, VRX plans to be right where the action is. “We’re very excited about developing products that will allow people to pick and choose their experience,” says Dinnadge. “That’s the promise of virtual reality.” This enthusiasm for solving new simulation problems sets VRX apart from its competitors. Whereas these other companies are content to continue manufacturing products that serve their niche without tinkering too much with their designs, VRX is bent on innovation. “The game is always changing,” says Dinnadge. “We invest heavily into research and development so that we can constantly improve the look and feel of our simulators.” After all, what excited people in the past will not be as engaging in the future, especially in a world where virtual reality entertainment options are becoming the norm. But exciting people is exactly what VRX plans to keep doing. If VRX built its name at events back when it was the project of a garage-based enthusiast, that’s still essentially the game plan. They attend 12-16 events a year, from tech conferences like the Intel Developer Forum to gaming events like the Electronic Entertainment Expo. VRX’s mission at these events is simple: generate buzz. In events packed with innovative solutions and disruptive technologies, VRX

The VRX production floor.

“Stormtroopers” at Autodesk University, trying out a VRX simulator in Las Vegas succeeds by tapping into that excitable kid in all of us. “If we aren’t making people excited,” says Dinnadge, “we just aren’t doing our jobs.” Fortunately, VRX tends to get the job done. Event attendees who take a moment to slip into the world of the VRX simulator are invariably rocked by their experience. “It’s crazy,” says Dinnadge,

laughing. “These events are unbelievably busy. They’re loud, packed with people, and so much is going on. But when people try out the simulators, they forget everything that’s going on around them. They’re completely focused on driving that car around the track, or they’re just laughing in amazement.” To learn more about VRX Advanced Simulators, visit


MARCH 2016

WHO IS SUING WHOM The contents of Who’s Suing Whom is provided by a third-party resource and is accurate according to public court documents. Some of these cases may have been resolved by publication date. DEFENDANT 0769770 BC Ltd 3957 Stan Wright Lane, Victoria, BC PLAINTIFF Haymond, Kirsten CLAIM $ 10,000 DEFENDANT 0820188 BC Ltd 1175 Douglas St, Victoria, BC PLAINTIFF Gibbs, Georgia Joann CLAIM $ 1,443,490 DEFENDANT Canadian Cutting & Coring Ltd 204 – 655 Tyee Rd, Victoria, BC PLAINTIFF Business Development Bank of Canada CLAIM $ 84,042 DEFENDANT Cape Roofing 1937 Piercy Ave, Courtenay, BC PLAINTIFF Greenwood, Colin CLAIM

$ 21,852

$ 9,187

DEFENDANT City Builder Projects Inc 204-655 Tyee Rd, Victoria, BC PLAINTIFF Business Development Bank of Canada CLAIM $ 84,042

DEFENDANT Heatwave Plumbing and Heating Ltd 950B Oak Bay, Victoria, BC Redblue Heatpumps & Refrigeration Inc CLAIM $ 41,060

DEFENDANT City Engineering Inc 204-655 Tyee Rd, Victoria, BC PLAINTIFF Business Development Bank of Canada CLAIM $ 84,042 DEFENDANT Columbia Energy Inc 1002 Wharf Street, Victoria, BC PLAINTIFF Bearden, James Lawrence CLAIM $ 25,236 DEFENDANT Domo Japan 3127 Kensington Cres, Courtenay, BC PLAINTIFF Lee, Kyungho CLAIM $ 22,590 DEFENDANT Garden City Transportation Ltd 3057 Glenmanor PL, Victoria, BC PLAINTIFF Smith Transport Ltd CLAIM

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DEFENDANT Kustom Towing (2009) Ltd 200-852 Fort St, Victoria, BC PLAINTIFF Alattas, Mohammed CLAIM $ 33,612 DEFENDANT Lauma Properties Ltd 200-931 Fort St, Victoria, BC PLAINTIFF K2 Stone (Victoria) Inc CLAIM $ 12,352 DEFENDANT Line Level Landscaping & Development Corp 4118 Hatfield St, Victoria, BC PLAINTIFF Slegg Building Materials Ltd CLAIM $ 175,421 DEFENDANT Lumisenz Body Sculptng & Hlth Rejuvnatn Clncs Corp 207-5253 Cordova Bay Rd, Victoria, BC PLAINTIFF Huggins, Victoria Leigh

Custom and commercial tile work

CLAIM $ 9,436

39 $ 84,042

DEFENDANT Mastercraft Construction 6455 Spooner Way, Saanichton, BC PLAINTIFF Slegg Building Materials Ltd CLAIM $ 10,527

DEFENDANT Poskitt Roofing 601-7835 East Saanich Rd, Victoria, BC PLAINTIFF Carretero Holdings Ltd CLAIM $ 25,276

DEFENDANT MCI Media Capital Inc 200-888 Fort St, Victoria, BC PLAINTIFF Sotskov, Victor CLAIM $ 22,206

DEFENDANT Vintage Roofing Ltd 744 Cordova Bay Road, Victoria, BC PLAINTIFF Cady, Cindy Marie CLAIM $ 25,176

DEFENDANT Meadows Marine Surveyors Ltd 1727 Jefferson Ave, Victoria, BC PLAINTIFF Zworski, Tom CLAIM $ 20,176

DEFENDANT White Lion Developments Ltd 6141 Dennie Lane, Nanaimo, BC PLAINTIFF Cumming, Robert Ronald CLAIM $ 6,196

DEFENDANT MTI Magnolia Telecom Inc PO Box 5200 Stn B, Victoria, AB PLAINTIFF Mobley, Victor CLAIM $ 25,186

DEFENDANT Osaka Sushi Courtenay 6-450 Ryan, Courtenay, BC PLAINTIFF Lee, Kyungho CLAIM $ 22,590

DEFENDANT Pacific Concrete Cutters Ltd 204-655 Tyee Rd, Victoria, BC PLAINTIFF Business Development Bank Of Canada CLAIM

DEFENDANT R Parsons Construction Ltd 309-895 Fort St, Victoria, BC PLAINTIFF Mackay, Terrance John CLAIM $ 10,702

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MARCH 2016

Marina Uzelac has opened Wholistic Chiropractic and Wellness at 108-2250 Oak Bay Avenue. The Fairfield Gonzales Community Association has named Thomas King, Kristina Wilcox and Vanya McDonell as co-executive directors.

To get in Movers and Shakers, call Thom at 250-661-2297 or email thom@ Oak Bay’s Red Barn Market is celebrating its grand opening, located at 1933 Oak Bay Avenue. Urban Smiles Victoria Dental Centre, located at 823 Broughton Street, has welcomed Nataliya Fedoryaka, a Registered Dental Hygienist, to its team. The Huu-ay-aht First Nation has bought 11 parcels of land at Bamfield, which includes motels, gas stations, houses and an island. Victoria’s Hatley and Craigdarroch castles were featured in the newly released horror film, The Boy. Easy Installations has recently opened its new showroom, now designing and installing IKEA kitchens. Five Island hotels have been named in Trip Advisor’s top 25 hotels in Canada as part of

its 2016 Travellers’ Choice awards. Victoria’s Magnolia Hotel and Spa was named fourth, with the Oak Bay Beach Hotel claiming the 10th spot. In the category of the top 25 small hotels in Canada, Abigail’s Hotel claimed third place. The BC government has voiced being more open to allowing the ride-sharing business Uber within the province, saying that it believes it can safely co-exist with the existing taxi services. The Victoria HarbourCats has moved around some of its existing executive personnel, with Jim Swanson going from vice-president and general manager to managing partner, Brad Norris-Jones from assistant GM to GM, and Brittany French from logistics director to assistant GM. Sobeys’ mixed-use Belmont Market Shopping Centre, located on the site of the former Belmont Secondary School, will call for a 200,000-square-foot shopping facility, anchored by a 52,700-square-foot Thrifty Foods, and include around 330 residential units. Four University of Victoria business students

won the Corporate Knights business competition at the World Economic Forum in Davos, Switzerland. The team is made up of masters of business students in the Sardul S. Gill Graduate School, and includes Laurent Sevigny, Mukesh Dhatwalia, Bhupinder Dulku and Dorothy Pan. Victoria’s CHEK television station is making a submission in Ottawa to the Canadian Radio-television and Telecommunications Commission for funding, as money from national advertisers is declining. The automotive salespeople of the month for December in the Greater Victoria area have been announced, and include: Daniel Vosgueritchian of Harris Auto, Jay Dick of Jim Pattison Toyota, Mike Heschuk of Pacific Mazda, Ted Sakousky of Wheaton, Graham Clarke of Audi Autohaus, Mike Benford of Volkswagen Victoria, Matt Kennard of Porsche Centre, Adam Mikasko of Three Point Motors, BMW Victoria of Richard Meng, Roland Whittall of Volvo, Chris Hoeg of Wille Dodge, Connie Wilde of Jenner, Blair Wallach of Campus Honda, Ethan Han of Campus Infinite, Katrina Kamper of Graham KIA, Frank Pecorelli of Campus Nissan, Mike Delmaire of Saunders Subaru, Nick Lee of Campus Acura, Danny Usher of Galaxy Motors. Victoria-based Wilson’s Transportation has taken over the cross-water bus service operating from downtown Victoria to downtown Vancouver, previously operated by Pacific Coach Lines. The University of Victoria’s co-operative education program has hit a milestone of 75,000 job placements since it started four decades ago.

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DFH Real Estate Ltd. announced its 2015 team leaders. For its Victoria team, Sandy McManus has been named Realtor of the Year, with its team leaders Ally Guevin & Dennis Guevin, Tom Muir & Sue Spangelo, Peter Miller, Dave Philips, Philip Illingworth, Mike Fowles, Myles Christenson, Ron Cunningham, May Liu and Jeff Bishop. For the West Shore team, Mike Hartshorne was named Realtor of the Year, with team leaders Jenn Raappana and Leah Werner. For its Sidney team, Ann Watley was named Realtor of the Year, with its team leaders Wendy Herrick, Stephen Postings, Stephanie Peat and John Bruce. Fewer WestJet planes will be flying out of Alberta’s two biggest cities as the service between Calgary and Edmonton will be reduced due to the oil downturn. Peter Lockie, former interim president, vice president and CFO at Camosun College, has opened Inverleith Consulting Inc., a consulting practice focused on assisting organizations to achieve their strategic and operational goals. Osborn Watts & Co. has named Shawn Rankin as a partner at its 550-645 Fort Street location.

Mike Wicks, president of publisher Blue Beetle Books, and Paul Abra of Motivated Coaching have formed a business partnership to grow the publishing company. The Oak Bay Marine Group’s its three Vancouver Island resorts – Painter’s Lodge in Campbell River, April Point Resort and Spa on Quadra Island, and Canadian Princess Lodge in Ucluelet are being marketed through Colliers International. The BC Wine Guys VQA Wine Store at Willows Centre on Cadboro Bay Road will close permanently Feb. 27 after the liquor license it held was told to Overwaitea Food Group, the parent company of Save-On-Foods. The South Vancouver Island Economic Development Association has officially been formed, including most of the region’s municipalities, a number of private companies and the Songhees First Nation. The organization intends to be accountable for the entire region, and has set goals to increase the number of jobs in targeted sectors, increase median household income, and draw federal and provincial project funding.

Cathy Scott

Beverly Booth

Cathy Scott, CEO of Niche Travel Inc. and Beverly Booth, CEO of the Magical Marketing Booth, are partnering to launch Niche Victoria, a new concept of highly personalized, custom developed private tours. Victoria’s Carol Bellringer and Gayle Gorrill have been honoured with a fellowship from the Chartered Professional Accountants of British Columbia. The designation is awarded to CPA’s who have rendered exceptional services to the profession or whose achievements in their careers or in the community have earned them distinction and brought honour to the profession. The University of Victoria’s science education and curriculum theory professor David Blades has been awarded the 2016 3M National Teaching Fellowship. Camosun College’s Centre for Trades Education and Innovation has been named a finalist in the Wood Design Awards in BC, Institutional Wood Design: Large category. Tim Hortons, Subway and Coast Capital Insurance are the first commercial tenants to have opened their doors at Omicron’s $100 million Eagle Creek development in View Royal. The Sooke Region Chamber of Commerce


MARCH 2016

has welcomed the following new members: Rhubarb Designs, Empower Health Now, Sutton Advantage Property Management – Janet Southgate, A-line Plumbing & Drain Services, Your Perfect Gift, Westcom Plumbing and Heating, and Sooke Mountain Cycle Ltd. Jeannette Wilford of Wood Travel & Cruise is celebrating her 35th anniversary with the business. The Sooke Region Chamber of Commerce is celebrating Women in Business for International Women’s Day by hosting an Afternoon Tea at Sooke Harbour House March 6. The Malahat First Nation has dismissed three top officials at its business company amid an ongoing financial and governance review. The nation’s chief and council has announced that the Malahat Investment Corporation will operate under new trustees, effective immediately. Peninsula Co-op has been named as the new title partner for the World Cups Youth Soccer festival in 2016. Accio, which launched last Spring and is billed as a concierge for everybody, is planning to add Accio Rides, a ride-sharing software application like Uber, to its stable of services. Maude Hunter’s Pub will celebrate its 30th anniversary Feb. 20. Five Vancouver Island businesses have been named finalists in the 13th annual Small Business BC Awards. Victoria’s JOMA Environmental is a finalist in the best emerging entrepreneur category, while Arriba Mexico Food and DeeBee’s SpecialTea Foods are finalists in the best international trade category. Proline Management has named Andy Spurling as its new president. Construction is underway at the Belleville Street Terminal as it undergoes its $17.4-million upgrade. The provincial government has announced the new BC Music Fund, which offers a $15-million to help foster the local music industry. HMCS Edmonton and HMCS Saskatoon, two Esquimalt-based Canadian naval vessels are on their way to take part in a multinational campaign to combat criminal organizations in the Pacific Ocean and Caribbean. DFH Real Estate has welcomed the addition of Iain Smith, Sandy Medler and David Thickens to its team of professionals. ScanDesigns is celebrating its 40th anniversary this year. The four-acre Alberg farm property has been sold to Tri-Eagle Development Corp. and Jawl Residential. The property will be subdivided into 16 single-family residential lots. Two residential towers with a modern design will be built in a former funeral home parking lot at the corner of Johnson and Vancouver streets. The project, called 989 Johnson, will feature one tower at 15 storeys, with the other rising to 17 storeys. Pharmasave’s Broadmead location is this


year’s recipient of the PharmaStar Store of the Year award, recognizing excellence in store performance, customer service, community involvement and charity support. The Chinatown neighborhood has given its thumbs-up to a six-storey condominium building, with two penthouse units on the top floor and retail space on the group floor, located at 613 Herald Street. Community Living BC will receive an extra $36 million from the province to deal with its increasing caseload. The Crown agency oversees services for adults with developmental disabilities.

Serving all of Vancouver Island

The Saanich school board has reached an agreement for the former McTavish Elementary School property and building to be sold to local social entrepreneurs for $975,000. Joe Fresh at Uptown will be closing its doors effective Feb. 28, three years after its opening in the location. Royal LePage Coast Capital Realty has announced its 2015 Sales Performance Award winners. The Lifetime Award of Excellence Winners are: Cheryl Bejcar, Morley Bryant, Bill Chudyk, Tom Croft, Tammi Dimock, Stacey English, Tom Fraser, Tammy Hatter, Dean Innes, James Liu, Mark McDougall, Pat Meadows, Kami Norman, Doug Poruchny, Brenda Russell, Gina Sundberg, Sharen Warde. The Award of Excellence winners are: Jackie Adkins, Rosemarie Colterman, Paul Holland, Rick Hoogendoorn, Shaunna Jones, Cheryl Laidlaw, Justen Lalonde, Todd Mahovlich, Allan Poole, Vicky Turner. The Diamond Award winners are: Cheryl Bejcar, Tammi Dimock, Mark McDougall, James Liu, Sharen Warde, Rick Hoogendoorn, Sarah West, Paul Holland, Neil Bosdet. The Director’s Platinum winners are: Rosemarie Colterman, Rick Humphries, Saira Waters, Todd Mahovlich, Gina Sundberg, Shaunna Jones, Cheryl Law, Sladja Stojkovic. The President’s Gold winners are: Pat Meadows, Tom Fraser, Roger Levesque, Jackie Adkins, Dean Innes, Goran Tambic, Tasha Noble, Brenda Russell, David Stevens, Justen Lalonde, Allan Poole, Tom Croft. The Master Sales winners are: Stacey English, Alli Munro, Tim Ayres, Charlie DePape, Justine Connor, Deb Piper, Bill Walters, Morly Bryant, Dave O’Byrne, Dave Lynn, Scott Munro. The Sales Achievement winners are: Mark Meichsner, Like Beckner, Vicky Turner, Velma Sproul, Andrea Knight-Ratcliff, Kami Norman. Latoria Dental Centre celebrated its grand opening, located at 111-611 Brookside Road. ReMax Camosun has announced its top producers for the month of January, which includes: Dale Sheppard, Shirley Zailo, Terry Kurash, Jason Leslie, Don Burnham and Roy Banner.

Email: Phone:

1 888 227 5043


S S        FF    N N      C C        B B        | N N     

A L   D-B, G C  C M S  V I   L M.

Holmes Realty has announced the addition of Terry Calveley to its team of professionals. The new Quality Foods store in View Royal has opened for business, with Jordan Schley as its store manager. Peninsula Disposal is celebrating its 13th year in business. Premier Christy Clark has announced that an introduction to coding option will be available in some schools starting next September, with hopes of it being available across the province within three years.

C ■ A ■ R I ■ I ■ I

Anything is Possible. Nanaimo 250.756.9665 ■ Victoria 250.590.7820



MARCH 2016 A division of Invest Northwest Publishing Ltd. Head Office 200-3060 Cedar Hill Road, Victoria V8T 3J5 Ph: 1.250.661.2297  Fax: 1.250.642.2870 Toll free: 1.866.758.2684 Website:

PUBLISHER/EDITOR |  Lise MacDonald, SALES |  Thom Klos –, Josh Higgins –, Joanne Iormetti – WRITERS |  Goody Niosi, Julia MacDonald, Beth Hendry-Yim, John MacDonald, David Holmes WEBSITE | John MacDonald




amily business. There’s something warm and cuddly about that definition, isn’t there? It conjures up images of a down-home friendly, Mom-and-Pop institution where friendly faces welcome customers. It cou ld a lso represent a company that is fraught with problems. What if family relationships are strained? Or, if relatives don’t work as hard as some think they ought to, perhaps displaying a sense of entitlement, that could put other hardworking employees on edge or make them resentful. And of course there’s the threat of nepotism. That’s understandable, considering it’s mothers and fathers who are often in charge of decision making and hiring. If they can put another member

of their family on the payroll, why not? It’s also one of the ways family businesses work overall. Eventually, a critical question will need to be asked: Who will lead the company when Mom and Dad retire, or sell? It’s a tough topic, not only for the family itself, but the employees – the extended family if you will – which are dependent on the company’s success over the long-term. This decision is particularly sobering, as larger companies are no longer a “one family” operation. The loved ones of each and every employee are connected, and their well-being is directly tied to the success of the firm. And, obviously, they would be negatively affected by failure. So that nex t step, succession planning, is critical for all concerned. Transitioning has been clearly identified as a serious concern in the province, with Baby Boomers who own and operate businesses slipping into retirement. Who will take the firm to the next level – or not? In a family business, it may appear that the obvious choice is a son or daughter. Is that the right move to make? Perhaps. But one thing is for sure: There are plenty of potential pitfalls.

An organization like the Canadian Association of Family Enterprise (CAFE), for example, focuses on exactly that: Making sure family businesses not only survive, but thrive – and prepare for the next generation of leadership and ownership within the company. One of the programs they offer members is a Peer Advisory Group (PAG), where a family member from one business is paired with a different family business that has already successfully navigated the transition. In other words, they’ve already gone through it, and they’re willing to share their successes, and failures – in hopes of identifying opportunities and avoiding complications. It’s another set of eyes outside the organization, which has proven to be extremely valuable. There are other resources and groups out there as well, and firms would be wise to seek out as much counsel as necessary before proceeding - and during - the transition. Should the successor leader automatically be a member of the family? How does it work if there isn’t a family member prepared or equipped to take over leadership of the family?

A case in point: A sizeable company with multiple locations and hundreds of employees had earned an outstanding reputation in their sector, when the owner, seeing retirement just around the corner for him, placed his son in as his successor. Disaster would be too harsh to describe what happened once the son took the reins, but suffice it to say, the father found it necessary to step in and relieve his son from his leadership duties, replacing him with a proven CEO from outside the company. That move saved the company from financial peril, and ultimately, prepared the firm for a takeover that benefitted the family overall from a financial point of view. But it was a difficult move. I’m not su re I wou ld h ave wanted to listen in on some of the conversations that may have taken place at subsequent family dinners. Which gets to this point: Are leaders born, or are they made? I believe both. Some are just natural leaders. It’s in their DNA, and they can’t help it. Others are made, through experience, training, mentorship, education – a number of critical ingredients which haven’t necessary been natural giftings, but learned and applied successfully.

Maybe it simply makes the most sense to choose “the next one” from outside the company. Or it could be a family member with outside experience. One gentleman started a very successful food-related business out of the back of his truck, growing it to become a serious player in a very competitive sector. He bluntly told his two sons: “I’m not going to hire you. Go out and get a job and prove to me that I should hire you.” They did. They both managed to work for a very solid, well known company with an excellent management training program. After several years out “on their own”, their family gladly took them into the family business, and both became managers that have driven the company to unprecedented success. Obviously family businesses don’t always work out. It’s a tight rope balancing act between running a successful enterprise and a healthy family, and there are plenty of potential potholes to avoid along the way. Having extra input and discreet guidance can significantly increase the chances of longterm success for the company, and avoid potentially difficult transitions.

PREMIER CLARK’S RECORD ON FISCAL POLICY IS POSITIVE In recent years, several provinces have consistently run budget deficits while BC has posted surpluses



ach year the Fraser Institute measures and ranks the performance of Canada’s premiers in terms of how well they managed provincial finances while in office. Premiers who managed spending more prudently, balanced the books and paid down debt, and reduced and maintained competitive tax rates, rank higher. This year, Premier Christy Clark ranked first overall, essentially tied with Quebec Premier Philippe Couillard for the best record, followed closely by Saskatchewan Premier Brad Wall. Let’s start with what Clark has

done well over the period she is evaluated (2011/12 to 2014/15). Clark managed the growth in government spending more prudently compared to her counterparts. During her tenure, she increased program spending by an average annual rate of 2.1 per cent, just enough to keep pace

with the combined rate of inflation and population growth. Importantly, the rate of government spending growth under Clark’s tenure was less than the rate of economic growth (3.7 per cent). As a result, the size of BC’s government - measured as spending relative to the provincial economy - decreased, meaning the provincial government now plays a less prominent role in BC’s economy. Another bright spot for Clark is that her government has consistently balanced the books. In recent years, several provinces have consistently run budget deficits while BC has posted surpluses. In fact, Clark is one of only two premiers (along with Saskatchewan’s Brad Wall) to maintain a small budget surplus, on average, while in office. Despite finishing on top, Premier Clark’s record has weaknesses. For example, despite avoiding annual budget deficits, Clark has allowed government debt to grow under her watch - by almost $7 billion. This is mainly the result of substantial capital spending by the BC government

being financed by debt. As a per centage of the economy, the provincial debt burden has grown from 15.7 per cent to 16.4 per cent. But Clark’s biggest weakness with respect to fiscal policy is in the area of taxation. Two problems stand out. First, she increased BC’s general corporate income tax rate from 10 to 11 per cent, making the province less competitive for investment compared to other jurisdictions. And this increase came on top of reinstating the economically damaging Provincial Sales Tax, which taxes the business inputs used by entrepreneurs and raises the cost of investment. Second, Clark presided over, and has so far failed to reform, a relatively complicated personal income tax system with five separate tax brackets - the second most a mong her prov i nci a l counterparts. She also enacted a temporary increase in the top income tax bracket for two years that was ultimately eliminated in the 2016 tax year. In order to build on the strong elements of BC’s fiscal policy

framework, and to make the province’s tax system more competitive, the Clark government should reverse the recent corporate income tax rate hike and implement a plan to offset the marked increase in the cost of business investment associated with the re-introduction of the PST, especially since almost all of BC’s competitors have moved to a value-added tax like the now-abolished HST. On personal income taxes, simplifying the system by reducing the number of tax brackets and the existing top rate would give BC a key competitive advantage over other jurisdictions. All told, Premier Clark’s record on fiscal policy is positive. There is still, however, room for improvement. Charles Lammam is director of fiscal studies and Ben Eisen is associate director of provincial prosperity studies at the Fraser Institute. The study, Measuring the Fiscal Performance of Canada’s Premiers, is available at www.

SUBCRIPTIONS  |  $45 PER YEAR (12 ISSUES), $80 FOR 2 YEARS (24 ISSUES), SUBSCRIBE ONLINE: WWW.BUSINESSEXAMINER.NET. DISTRIBUTION: FOURTH WEEK OF EACH MONTH VIA CANADA POST AD MAIL. The publisher accepts no responsibility for unsolicited submissions. The views and opinions expressed in this publication are not necessarily those of the publisher. Produced and published in British Columbia. All contents copyright Business Examiner Victoria, 2016. Canadian Publications Mail Acct.: 40069240


MARCH 2016



Loss of jobs in the generic drug industry


was listening to the radio the other day and caught the tail end of an interview concerning the Trans Pacific Partnership (TPP). The comment that attracted my attention was a statement that the Intellectual Property provisions of t he T PP ag reement wo u l d c o s t Ca n a d a 5 7,0 0 0 jobs. T he sa me even i ng t he T P P a g re e m e n t w a s o n t h e evening television news and the person interviewed indicated that the ability of Canada to change its laws would be hampered. I h ave now read t he I ntellectual Property provisions of the TPP agreement, which are fou nd i n the 75 pages wh ich comprise Chapter 18 and accompa ny i ng schedu les. T he ag reement i nd icates that cou nt r ies m ay cha nge t hei r laws “prov ided that such measures are consistent with the provisions of this Chapter”. As indicated by the television commentator, Canada wou ld be i n breach of the agreement if, after signing, the

The TPP agreement provides for a “patent term adjustment”, lengthening the term of a patent when there are delays in the government approval process

Michael Cooper and Doug Thompson of ThompsonCooper LLP government chose to pass laws that contradict the provisions of the TPP agreement. Looking for the lost 57,000 jobs, I found that most of the 75 pages are consistent with the laws of Canada as they presently exist. The copyright term has been lengthened, but that change is unlikely to cost any jobs. Canada’s previous copyright term was the life of the author plus 50 years after his or her death. The TPP agreement provides for a copyright term of the life of the author plus 70 years after his or her death. In Canada, there is a government approval process before a company

can sell agricultural chemical products, pha rmaceutica ls, or biolog ic s (c omple x molecu les such as protei ns that are isolated from plants, animals or micro-organisms, or made usi ng biotech nolog y). The TPP agreement provides fo r a “ p a t e n t t e r m a d j u s tment”, lengthening the term o f a p a te n t w h e n t h e re a re delays in the government approval process. T h is change will give drug companies a few more years of protection and will slow the introduction of generic d r ugs i nto the Ca nadian market. As part of the government approval process,

companies must submit test data a nd, where appl icable, data from clinical trials. T here i s present ly no l aw, prohibiting subsequent applicants for government approval from using test data submitted by an original applicant. The TPP agreement provides that subsequent applicants are prohibited from using the test data submitted by the original applicant for a period of 10 yea rs when seeki ng government approval for agricultural chem icals, 5 years for pharmaceuticals, and 8 years for biologics. This will also slow t he i nt roduct ion of gener ic products i nto the Ca nad ia n market, as generic manufacturers are forced to either wait or develop their own test data and conduct their own clinical trials. I have no way of assessing whether 57,000 jobs will be lost. However, it is reasonable to assume that there will be a loss of jobs in the generic drug industry as these provisions begin to affect generic drug manufacturers based in Canada.




alt Spring Island’s uniqueness as a well-known, West Coast destination for “Igniting Your Self-Healing Nature” has historically attracted a collection of extraordinary people who have provided inspiration, connection and leadership for inspiring a community now well known for its spirit of happiness. Since the 70’s, Salt Spring has been known for leading edge approaches to wellness, friendship, positive community connections, and a sense of ongoing healing. Some say that the location of the island has healing properties, and that the rock and crystal formations promote wellness. What we do know is that gifted healers, of diverse modality attending to body, mind and soul, have chosen to make Salt Spring Island a home. Residents have long benefited, and

over the years more and more visitors have come to enjoy a prolific menu of treatments, workshops and mind/ body growth opportunities while also enjoying the natural beauty and climate of the West Coast. The Island’s “Wellness Community” abounds in numbers and diversity, and has now become so well known that it is cited as a key island attraction and a driver for people looking to explore new and better ways to live through meditation, coaching, soul retrieval and a host of modalities. Others look to heal from the many diseases facing our modern world, emotional and physical stress based conditions, and extending to severe trauma, grief and terminal illness. Residents truly respect these practitioners as custodians of the innate island gifts and consider themselves fortunate to share their insights and talents, all within the peaceful,

natural beauty and spiritual aura of the Southern Gulf Islands. They have already found their place to begin a healing journey from “where I am” to “where I want to be”. Those interested in exploring deeper wellness awareness have been attracted to a growing “workshop” opportunity where healing arts and new skills are passed on from a practitioner to groups or individuals. Many of these activities and the respective practitioners can be found on the Salt Spring Island Chamber of Commerce’s website (www. For a chance to experience its healing magic and to “Discover Yourself” more, gift yourself with a visit to Salt Spring Island soon! Jeremy Milsom is the Communications Director of the Salt Spring Island Chamber of Commerce.

GOT AN IDEA? GOT AN IDEA? Let us help you protect it. Let us help you protect it. Thompson Cooper is Victoria’s leading source for legal advice Thompson Cooper is Victoria’s focused intellectual property. leading on source for legal advice focused on intellectual property.


height adjustable desks encourage frequent posture changes to provide healthier and more productive work environments.



Š2013 Steelcase Inc. All rights reserved. Trademarks used herein are the property of Steelcase Inc. or of their respective owners.

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Business Examiner Victoria - March 2016  

Featuring the latest business news and information for Greater Victoria, including Sidney, the Saanich Peninsula, Langford, Colwood, Sooke a...

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