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AUGUST 2018

» ROOFING

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VICTORIA Burkhart Construction Management grows thanks to key industry relationships



Silver Arrow Cars: A Bulls-Eye For High End Cars Global Auto Sales Firm Sourcing Rare Classic Cars from Victoria to Dubai BY ROBERT MACDONALD BUSINESS EXAMINER

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INDEX West Shore

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Saanich Peninsula

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Greater Victoria

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Chemistry 7 Sales 16 Who is Suing Whom 18 Movers and Shakers 19 Opinion 22

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ICTORIA – Silver Arrow Cars has created its own “global tracking system” in order to find rare vehicles all over the world. O w ner a nd P re sid ent T i m Quocksister notes the company boasts a network allowing them to locate highly collectable cars, and high-end luxury and sport veh icles that a re seem i ng ly impossible to find. He personally attends auctions and auto events all around the world, hunting for vehicles for clients and the showroom. “We wa nt to have ou r ow n customer base,” says Quocks i s t e r. “ We a r e t h e o n l y dealership in Victoria that inventories Bentleys, Maseratis, and Ferraris. We also sell a lot of collector vehicles that are

extremely difficult to find.” Last month, Silver Arrow sold a 1955 Mercedes-Benz 300 SL Gullwing, valued at just over $2 Million. They are currently displaying a ‘98 Ferrari 355 Coupe with a 6-speed manual transmission. In 1998, only two per cent of these vehicles were built with manual transmissions, making this particular car very appealing for secondary markets. Their recent inventory included Bugatti Veyrons and a number of Porsche Carrera GT’s. They have also had cars from celebrities including Jerry Seinfeld (1989 Porsche Speedster), Chad Kroeger (Boss 429), Simon Cowell (Bugatti Veyron), and Cher (Ferrari). Attending auctions afar allows Silver Arrow Cars to assemble SEE ILVER ARROW CARS |  PAGE 17

Tim Quocksister, Owner and President at Silver Arrow Cars, knows how to track down some of the world’s rarest cars for his clients

Engaged HR Helps Companies Manage Staff Victoria Company Introduces New Service for Non-Profits

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ICTORIA - “We want to transform how companies manage their employees.” So says Engaged HR Owner and Chief Engagement Officer Denise Lloyd, who started the company seven years ago with a desire to make human resource services available to companies that don’t have designated HR staff. T hey offer high quality HR resources to small and medium sized businesses and non-profit

agencies in a format that makes sense for each organization. Engaged HR offers a variety of services including subscriptions, where companies pay for regular scheduled HR consulting and access to ongoing support, or the option of hiring an HR representative on retainer. They also work with clients to come up with creative custom HR solutions that fit their needs and budgets.

Lloyd founded Engaged HR in June, 2011, and her business partner Arie Epstein joined shortly thereafter. “I left a corporate job, where I worked as Director of HR and Admin for North A merica at an international IT company,” says Lloyd. “I wanted to start an organization that served the small business and not-for-profit market.” Lloyd knew that many of these

small businesses and non-profits had a desire to create a great workplace, but didn’t necessarily have the resources or expertise. “It started with just me working from home for the first year,” says Lloyd. “We rented a small downtown office, hired the first employee, and now, in our eighth year, Arie works full time with the business. We’re leading the SEE ENGAGED HR |  PAGE 15


2

NEWS UPDATE

AUGUST 2018

VICTORIA Real Estate Demand Continues Slowdown

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A total of 708 properties were sold in the Victoria Real Estate Board region in June, 29.8 per cent fewer than the 1,008 properties sold in June of last year, and a 6.2 per cent decrease from May 2018. The sales of condominiums were down 25.1 per cent from last year in June with 230 units sold. Sales of single family homes were down 34.7 per cent from 2017 with 357 sold this June. “June typically signals the conclusion of the busy spring market, and activity lightens into the summer,” says Victoria Real Estate Board President Kyle Kerr. “However, because of decelerating growth due to aggressive government implementation of policies to reduce demand, Victoria’s real estate market has been hobbled since the start of the year when federal restrictions around mortgage qualifications were rolled out. Even demand side measures that are not yet live, like the Vancouver/Kelowna/Nanaimo/Victoria-specific Speculation Tax, are dragging the market down as many consumers stand aside to watch what happens.” There were a total of 2,595 active listings for sale on the Victoria Real Estate Board Multiple Listing Service at the end of June 2018, an increase of 8.4 per cent compared to the month of May and 35.5 per cent more than the 1,915 active listings for sale at the end of June 2017. The Multiple Listing Service Home Price Index benchmark value for a single-family home in the Victoria Core in June 2017 was $829,600, while the benchmark value for the same home in June 2018 increased by 7.2 per cent to $889,600, higher than May’s value of $878,100. The MLS HPI benchmark value for a condominium in the Victoria Core area in June 2017 was $430,400, while the benchmark value for the same condominium in June 2018 increased by 15.4 per cent to $496,500, slightly higher than May’s value of $493,900.

VICTORIA Wilson’s Transportation Eyes Greyhound Routes Wilson’s Transportation of Victoria is looking at taking over mainland bus routes as Greyhound prepares to discontinue service in Western Canada. The company is considering routes that link with their existing BC Ferries Connector service between Victoria and Metro Vancouver. This includes service from Pacific Central in Vancouver to Whistler, Kelowna and Kamloops in addition to other routes. The announcement comes after Greyhound Canada announced they will be ending service as of October 31 in BC, Alberta, Saskatchewan and Manitoba and will only continue to service between Vancouver and Seattle. The company previously stopped passenger service on Vancouver Island and said it was losing money on rural routes in BC. Any service must be approved by BC’s Passenger Transportation Board, which announced recently they will fast-track applications from operators to serve parts of BC. The announcement noted that the board will give inter-city bus applications priority status at each step of the process. Wilson’s is the largest motor coach and

transportation company on the Island with 163 busses and 225 employees. The company has Grey Line Sightseeing in Victoria, offers charters, runs the YYJ Airport Shuttle as well as the Ferries Connector, and operates the downtown Capital City Station on Douglas Street.

BC BC Ferries Plans Ship Replacements BC Ferries is planning on undergoing a major construction project to replace five C-class ferries as well as other smaller vessels that service their inter-island routes. The crown corporation issued a request for proposals for naval architect engineering support to develop construction bid packages and review proposals from shipyards. The bidding opportunity is the first step in rolling out a new major-vessel construction bid package in the next few years. The five vessels will be replacements for the C-class ships, which were built between 1964 and 1976. The first ship is expected to begin service by 2024 though details such as anticipated costs are not yet available. BC Ferries’ C-class is comprised of the Queen of Coquitlam, Queen of Cowichan, Queen of Oak Bay, Queen of Alberni and the Queen of Surrey. All vessels are 456 feet long and all but the Queen of Surrey service Vancouver Island, either at Departure Bay or Duke Point in Nanaimo. The company is also planning on replacing three aging vessels serving inter-island routes including the Mayne Queen, Powell River Queen and Bowen Queen, which were constructed in 1965. The remaining ships will be known as Island class vessels and will carry up to 44 vehicles and 300 passengers and crew. Two of these ships are currently being built in Romania by Netherlands-based Damen Shipyards Group, for replacement of vessels working Northern Gulf Island routes. Victoria’s Point Hope Maritime won the contract to service the ships for warranty work. Other BC firms will have the opportunity to bid on construction of however many Island class vessels are to be built for BC Ferries as it gradually refurbishes its fleet.

VICTORIA YMCA-YWCA Property Sold For $22M The downtown YMCA-YWCA property has been sold to Vancouver-based Concert Real Estate Corp. for almost $22-million. As part of the deal, the Y can remain at the space at 851 Broughton Street for up to seven years. In the meantime, they are looking to build a smaller facility in downtown Victoria with a development partner. The current 62,000-square-foot space is not feasible to renovate given that much of the space is unused and in need of an expensive seismic upgrade. Currently, the Y only uses 30,000-square-feet of the building. The new owner has experience converting the former Queen Victoria Hotel into rental units, developing condominiums in town and is now building a senior’s building with a 15-storey tower at the former Crystal Court Motel site on Belleville Street. The Y made an agreement with the City SEE NEWS UPDATE |  PAGE 3


NEWS UPDATE

AUGUST 2018

NEWS UPDATE

Sold to Province

CONTINUED FROM PAGE 2

of Victoria to place $1.89-million with the city as security for the organization’s commitment to provide fitness, health and recreation services to downtown. Once the Y has relocated in the downtown core and continues its service, the city will return the money to the organization. This deal replaces one that was put on the land in 1965 when the city donated some of the land for the project. The current plan is designed to allow the YMCA-YWCA to continue at their present location and then open in a new space without interruptions to members. The organization is looking to build a space from 35,000 to 45,000 square-feet and is currently looking for a development partner.

VICTORIA UVIC Plans Condos for Downtown The University of Victoria is planning on turning a downtown heritage building into condos and housing for graduate students. Under the proposed plan, the Duck’s Building at 1316 Broad Street, which once housed a brothel, would be redeveloped as a five-storey building with 59 units of housing. The new building would prioritize having UVIC graduate students as tenants. On either side of the building would be two seven-storey buildings with a total of 104 condo units to be sold at market value. The university has partnered with Chard Development and applied to Victoria City Hall to rezone the site from commercial to residential. The Duck’s Building is among several other downtown properties that the university inherited after the passing of local businessman Michael Williams. Williams was a long-time local developer and early specialist in repurposing heritage buildings who left the properties to the school in his will. The proposed design of the new buildings will pay homage to the history and heritage of the Duck’s Building by keeping the front façade and exposing a rubble wall that is currently hidden by adjacent structures. The proposal has gone through at least two city committees thus far, including the Heritage Advisory Panel, and will potentially go before city council’s committee of the whole this summer. The Duck’s Building was originally built by Simeon Duck, an entrepreneur and provincial politician.

VICTORIA Woodwynn Farms

Woodwynn Farms has been sold to BC Housing, the provincial Crown corporation that develops manages and administers subsidized housing options throughout the province. BC Housing intends on using the site to offer more services to people living in supportive housing who will benefit from access to extended therapeutic care. The provincial government budgeted $6.9-million for purchase of the site including $5.8-million for the land and renovations with fees and soft costs of $1.1-million. The newly acquired property will not have on-site housing, though BC Housing will work with the District of Saanich and housing providers in the Capital Regional Distrct. BC Housing will use a farm manager to oversee the farm in the sort term. The former owner of the site, the Creating Homefulness Society, had applied twice to create housing on the 193-acre farm, but were denied by the Agricultural Land Commission. The most recent verdict in November 2017 denied permission for the Society to allocate two acres for tiny homes for 40 people. Under the province’s plan, the therapeutic-recovery community will conform to the land’s existing Agricultural Land Reserve designation and associated land-use bylaws.

Plurilock Security Solutions, a Victoria-based provider of behavioral biometrics cybersecurity, announced the launch of its new Plurilock Global Sales Channel Partner Program. The program has resulted in the addition of nine marquee partners who can offer Plurilock’s invisible identity assurance solution to customers around the world. Plu ri lock’s n i ne new sa les channel partners include Carahsoft, Siltek, Tindo Pte Ltd, Paramount Computer Systems (PCS) and Assurity Systems Limited. Through these and other partners, Plurilock is now readily available in the Middle East, Europe and Asia/Pacific, in addition to the Americas. The launch comes on the heels of closing $3 million in seed investment for Plurilock. The company provides unique continuous user authentication solution that monitors user behaviour on desktop and laptop computers in real-time to ensure that the current user is the authorized user. Plurilock’s BioTracker behavioral biometrics and artificial intelligence identity assurance solution provides continuous user authentication to prevent insider threats, privileged access compromises, stolen credentials, user carelessness and more, reducing time-to-response for breach attempts from over 200 days to less than 30 seconds. Plurilock has landed additional clients in the financial services

and energy sectors, including a critical infrastructure power plant. They have implemented Plurilock to protect their vital infrastructure and keep customers’ needs securely met, underscoring the demand for cybersecurity in utilities and financial markets.

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School Board Approves Vic High Plan The Greater Victoria school board unanimously approved a plan for Victoria High School to undergo a renovation at an estimated cost of $73,322,302. The renovated building will include a 1,000-student facility complete with a seismic upgrade and a neighbourhood learning centre. The plan will see the school retaining exterior and some of its interior heritage aspects with a learning centre intended to house community programs. Alternatives that were proposed to the preferred option include a seismic upgrade option with room for 800 students at an estimated cost of $61,135,488 and an option for a new school requiring a demolition, at a cost of $67,999,162. The proposal has now been passed on to the BC Ministry of Education which will do a final review of the project and analyze the suggested option. A decision on the level of provincial funding will follow and could come by mid-September or early October.

VICTORIA Plurilock Launches Partner Program

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n Septemb er 8 t h , the Rotary Club of West Shore and the WestShore Chamber of Commerce are partnering once again to bring you the 14th Annual Chili Cook-Off and WestShore Showcase. Further enhanced for 2018, this event will feature the vibrant West Shore community through its exhibitor booths, generous sponsors, door prize donations, family-focused entertainment, and last but certainly not least the chili teams serving up samples of their chili and competing for your vote on the People’s Choice Award. L i k e C h a m b e r s , R otary Clubs are non-profit, membersh ip-d riven

orga n i z at ion s a nd t he WestShore Chamber and West Shore Rotary have been reciprocal members of each other’s organization for a number of years now. I am constantly impressed by the community service continually demonstrated by Rotary members. They log countless volunteer hours and raise thousands upon thousands of dollars for non-profits both locally and globally. This event is no exception. For our part, the WestShore Chamber has been able to contribute our administrative capacity as well as our network of contacts and our communications channels to the partnership. I f you’re i nterested i n ge t t i n g i nvolve d i n the Chili Cook-Off and WestShore Showcase, the Chili Teams and Sponsorships may well have sold out by the time you read this, but feel free to get in touch if you’re interested in either. If you are interested in showcasing your business or organization in the WestShore, we have space both for door prize donations and for booth registrants. Exhibitors so far are as diverse

as the WestShore itself, including WorkLink Employment and Hatley Memorial Gardens. T hank you to our Gold Sponsors Accent Refrigeration and Seacliff Properties for your support! If you’re interested in attending this family-friendly event, it will take place at Belmont Senior Secondary on September 8th from 10 am-2:30 pm, with Chili Tasting from 11 am-2 pm. Family entertainment provided courtesy of the West Shore Arts Council and West Shore Parks & Recreation will also take place between 11 am-2 pm. Entry is free, and if you want to sample the chili you can purchase your “tasting kit” for $7, or $25 for a family. For more information on this event you can go to westshore.bc.ca/calendar-of-events and to learn more about the work of the Rotary Club of the West Shore please go to portal. clubrunner.ca/1897 Julie Lawlor is the Executive Director at the WestShore Chamber of Commerce. You can reach her at jlawlor@ westshore.bc.ca

FOCUS ON WHAT YOU CAN CONTROL

SAANICH PENINSULA DENNY WARNER

T

he brave souls who go i n to b u s i n e s s for themselves are continuously faced with challenges to their success. Some of these will be outside their control. For example, businesses in this area have had to cope with downturns in the economy as well as competition from outside areas including big box and online sellers. We have heard Peninsula businesses expressing more localized concerns recently that they suggest a re responsible for decreased sales. These include a lack of parking, the number of developments underway which create impediments to the easy movement of customers

and deliveries, and the belief that the look and size of some of the new builds negatively impacts the charm and livability of our community. Even in dire economic situations there are always a select few entrepreneu rs who succeed, indeed thrive, in spite of their challenges. So what makes these entrepreneurs different? Perhaps they have a better understanding of their inventory and knowledge of what appeals to their customers and their items are priced appropriately. Maybe they and their staff deliver customer service that wows, creating customer loyalty and repeat business. Maybe, despite a location that isn’t ideal, they have compensated with a stellar marketing campaign so their customers never have trouble finding them. Possibly, even though they are offering items t hei r cu stomers wa nt, they realize it isn’t being showcased as well as it could be and seek expertise to help them create

more appealing displays. Maybe they use customer feedback to determine optimal operating hours for t hei r cl ientele. It could be they intuited the value to their business of a community-first mindset and have developed a mut u a l ly supp or t ive network of fellow business-owners to share best practices a nd to whom they refer customers and employees. The point is, they assess how they are contributing to their own success, or, lack thereof. No one person can excel at all aspects of their business. The trick is to figure out the areas in which you need help and build a team. It’s easier to look for outside factors and throw shade in that direction but it’s more satisfactory and realistic to start with what you can control and grow from there. Denny Warner is the Executive Director at the Saanich Peninsula Chamber of Commerce. She can be reached at execdir@ peninsulachamber.ca


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AUGUST 2018

IMPACT SUSTAINABILITY TRAVEL & TOURISM CONFERENCE

TOURISM VICTORIA PAUL NURSEY

I

n January of this year, Tourism Victoria, Synergy Enterprises, Starrboard Enterprises and Beattie Tartan partnered to host the inaugural IMPACT Sustainability Travel & Tourism Conference. The conference brought 170 delegates to Victoria from across the country and was a resounding success. The topic of sustainability in the tourism industry is timely. As destinations and travelers increasingly value economic, social and environmental sustainability it is imperative that tourism professionals and policy-makers share best

practices to position the tourism industry for further growth and development. The goal this year is to more than double attendance and attract wide and diverse representation. This representation will not only be from across the country, but also from all industries and organizations that work in collaboration with tourism and can guide the development of a more sustainable and restorative tourism industry in Canada. The IMPACT Sustainability Travel & Tourism Conference partners are busy planning the next conference, to be held January 20-23, 2019. Indigenous Tourism Association of Canada President CEO Keith Henry is confirmed to return as conference cochair. In addition, Greg Oates from tourism research and media firm Skift will deliver the keynote address. Greg is one of the brightest minds in tourism research and it is an honour he has agreed to be the keynote speaker. Author Elizabeth Becker, Destinations International Chair and President and CEO of

MontereyCountyConvention and Visitors Bureau, Tammy Blount, Ryerson University’s Dr. Rachel Dodds and Greg Klassen from Twenty 31 will be part of the conference program as well. These remarkable individuals will lead a rich discussion on sustainability and contribute to what we believe will be a truly exceptional program. Following the success of the inaugural conference the partners produced the 2018 Conference Proceedings Paper. This document highlights key conversations, summarizes the outcomes and sets the stage to build a better conference in 2019. The 2018 Conference Proceedings Paper is posted at the IMPACT 2019 website and can be found here: www. impactnational.ca. I encourage you to look at the website and see what IMPACT 2019 has to offer. If you are interested in attending as a delegate, registration will open September 4 at www. impactnational.ca as well.

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anada will legalize recreational cannabis on Oct. 17 and the business community needs to prepare for the opportunities and challenges to come. Legalization is causing waves across all three levels of governments, from big picture concerns about crossi ng i nter n at ion a l borders to everyday issues such as whether cannabis retailers can operate in your neighbourhood. Breaking it down, Ottawa will continue to be responsible for criminal activities and rules regarding cultivation and processing. Provinces will regulate workplace safety, wholesaling and the retail model. In BC, the provincial government has identified 31 smaller suppliers who will provide product to the BC Liquor Distribution Branch. The LDB plans to offer a range of cannabis varieties to licensed private retailers through an online sales portal. The L DB w i l l a lso open BC Cannabis Stores, similar to public liquor stores, at various locations across the province. Local governments will play a vital role in how the public can access cannabis by deciding where retailers

• Thursday, August 16 Summer Social Series: Brewmaster’s Dinner M a rk e t S q u a re ( 5 6 0 Johnson St.)

• Thursday, August 23 Business Mixer 5 to 7 pm @ University Club of Victoria (3800 Finnerty Rd.)

can locate, how they can operate within their communities and which ones to license. Education is one of the areas of responsibility that crosses all three levels of government and is being addressed federally, provincially and municipally. A s Greater Victor i a’s Chamber of Commerce, we work on behalf of business and advocate for regulations and policies that build good business and improve the economic vitality of our region’s entrepreneurs, employers and citizens. We want to play an active and forward-focused role in helping businesses in this emerging industry establish themselves as good members of the business community. So, with the October legalization date imminent, we have begun to work with companies that are abiding by the rules as they exist today, which means they have a business license in Victoria. Fortunately, the City of Victoria has been proactive and has developed a rigorous process for licensing cannabis retailers that is serving as an example for cities and towns across Canada. Governments are acting because public perception about cannabis has shifted.

A 2016 study by Deloitte Touche shows more people support legalization than oppose it, and youth in pa rticu la r bel ieve that cannabis is less harmful than alcohol. The research also shows young people want accurate information about the effects of cannabis rather than relying on anecdotal evidence offered by their peers. Canada is now the world leader in this industry and there will be lots of ground-breaking research and development. If you’re interested in learning more, I encourage you to attend our “The Busi ness of Ca n nabis” luncheon on Oct. 10, from 11:30 to 1 p.m. at the Hotel Grand Pacific. Ou r ex pert pa nel w i l l i n c l u d e M i c h a e l Ta n , E x e c u t i v e D i re c to r o f the Cannabis Division at BC Liquor Distribution Branch, Jocelyn Jenkins, Chief Administrative Officer with the City of Victoria, and Peter Guo, BC Enterprise Risk Services L eader a nd BC Ca n nabis Industry Leader with MNP.

featured on StartupNews. ca, receive a guest-spot on THRIVE Podcast for Women Entrepreneurs, and get a VIP Pass to Startup Canada Day on the Hill taking place in Ottawa on October 18. To be el ig ible for t he gra nt, appl ica nts must be women-led businesses or women entrepreneurs. They must also be a Canada-based business that works in the STEM field. Startup Canada will be judging based on several criteria, including the applicant’s business model,

plan for using the funds a nd con f i r m at ion t h at the opportunity would be missed without the investment. The applicants must also agree to promote the hashtag #StartupWomen and recognize sponsors t h roug hout m a rket i ng efforts. Past recipients of the fund include Eve Medical, which received fundi n g  t h rou g h O nt a r io’s Health Technologies Fund in January 2018; and Awake Labs, which is using AI to care for brain and mental health disorders.

Catherine Holt is the CEO of the Greater Victoria Chamber of Commerce. She can be reached at CEO@ victoriachamber.ca, www. victoriachamber.ca

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AUGUST 2018

NAVIGATING THE WINDS OF WORKPLACE CHANGE AMIDST THE WHIFF OF CANNABIS

CHEMISTRY CONSULTING DEBRA WALKER

O

n October 17, 2018, the Cannabis Act will become law and non-medical cannabis will become legal in Canada. For those of us who lead organizations and/or work in Human Resources, there are a myriad of implications for the workplace.

As this environment is a microcosm of our societal culture, we may well be witness to innovations, policy shifts and product development opportunities that weren’t foreseen just a year or two ago. Anyone remember not being able to check Facebook while at work? As the legislation looms closer to actuality, many questions naturally come to mind, and these seem to multiply as you did deeper. Questions like: Do you have a workplace policy addressing impairment in the workplace? How do you deal with employees that use marijuana for medical purposes? What is meant by “Duty to Accommodate”? What about those employees who have concerns with workplace safety? If you currently allow senior employees to expense alcohol

as part of their client entertainment expenses, will you allow the same for legal use of marijuana? W hat about the gift giving seasons - if you have given bottles of wine or other alcohol or even chocolates infused with alcohol, will that be extended to cannabis and all of the ancillary products such as tinctures, edibles and lotions? Should / do benefit plans include coverage for cannabis prescriptions? Seeking knowledge and working towards creating and implementing effective workplace marijuana policies in the following areas will assist in dealing with the situation: 1. Un d e rs t a n d i n g w h a t i s legal. Consult with legal profession a l s who a re conversa nt i n employ ment, labou r and human rights law issues

a r i si n g f rom c a n n abi s u se, such as Fasken (www.fasken. com/en/solutionhub/ featuredsolutionshub/cannabis); 2. Clarifying policies in the area of recreational marijuana in the workplace; 3. Integrating an employer’s duty to accommodate and what that entails; 4. Incorporation into benefit plans, including topics such as coverage, claim policies and employee assistance programs; 5. Opening up workplace communication and dialogue with employees, as it is not just the leaders of an organization that will require guidance and parameters but employees themselves will be seeking direction and a path to clarity; and, 6. Leadership training. T here are many avenues of

‘ASSERTIVENESS’ IS NOT A DIRTY WORD You may have encountered a customer who is nonassertive in either

CUSTOMER SERVICE LUCY GLENNON

F

or some f ront l i ne p e o p l e , i n a n e ffort to be friend ly or nice, they give up assertiveness. Assertiveness is a way of thinking and behaving that allows a person to stand up for h is or her r ig hts wh i le respecting the rights of others, in a nurturing and non-emotional way. You may have encountered a customer who is non-assertive in either a passive way or an aggressive way. They simply don’t have a n effective way to get their needs met. Here’s an example: John approaches Mary’s desk a n d a s k s: ‘ Wo u l d y o u

a passive way or an aggressive way

finish these reports for me? I h ate doi ng t hem and you’re so good at it.’ M a r y’s desk is a l ready laden w ith her ow n reports to finish, but she feels she can’t say ‘no’. Even i f it mea n s she’l l be hours late leaving ton ig ht, she says a meek ‘okay’. She feels victimized and unhappy about the situation and builds resentment. Understanding and asserti ng you r rig ht to draw boundaries around what you will, and will not allow is a critical skill when dealing with others (both internal partners and external customers). Learning how to assert yourself in a way that is nurturing and relationship-building, is a skill t hat f ront l i ne people must develop. Lucy Glennon specializes in customer service training and recruitment and hiring. She can be reached at 866.645.2047 or lucyg@ hireguru.com or at the HireGuru.

seeking out the information required to formulate informed and equitable policies. (www.chemistryconsulting.ca/hr-in-brief) Validating where the information is from is important as well as seeking out professionals to help sort through the noise and collaboratively work with you to arrive at best practice tools and processes for your unique organizational culture. Solid information, tools and resources are out there and the team at Chemistry Consulting is happy to get you started. Contact us today! (info@chemistryconsulting. ca) Debra Walker is an Associate HR Consultant, Business Coach and People Strategist with Chemistry Consulting.

THE FUTURE OF WORK IS

NOW

ROCKY OZAKI the co-founder of

NoW Innovations, will simplify, in a compelling way, the reasons the Future of Work has arrived. He will walk us through what the “NoW’ looks like and what any family business can do to future proof their business. Rocky brings decades of research, experience and inspiring stories of success to a keynote that will resonate with all types of business owners.

REGISTER NOW! familybusinessassociationvi.ca

Wednesday September 19th 5:30–8:00PM Uplands Golf Club

3300 Cadboro Bay Rd. Victoria BC EVERYONE WELCOME

Imminent Changes Will Affect your Family Business. Are you ready?

Cost: $55 (plus GST)

Includes dinner and speaker

250-532-2402 fba@familybusinessassociationvi.ca

Award Winning Commercial Interior Design and Construction Project Management. Concept to Completion. www.MichelleMatteInteriors.com 778.433.6504


8

AUGUST 2018

KEY RELATIONSHIPS TO THANK FOR SEAN BURKHART’S SUCCESS Burkhart Construction Management Thriving After Only Three Years in Business

V

ICTORIA - “There’s no such thing as a self-made man.” For Sean Burkhart, this famous George Burton Adams axiom describes his success to a tee. His company, Burkhart Constr uction Ma nagement, has thrived and grown over three short years, thanks to mentorships, friendships, and partnerships Burkhart has built and maintained. The company specializes in project management for commercial and residential construction and renovations, and has managed several major restaurant and storefront renovation projects. “My general philosophy of life has to do with creating and building a key network of people,” says Burkhart. “I wouldn’t be in the position I’m in right now, and my business would not be successful if it wasn’t for the relationships I’ve built along the way.” Bu rk ha r t has been a rou nd construction for almost all of his adult life, surrounded by family members who have been in and out of the industry. Raised in Edmonton, his family moved to Greater Victoria in the late 80s. “For most of my career, I focussed on sales and marketing,” he says. “I was never much of a hardline closer. I preferred to focus on relationship building and talk business at the end.” He eventually took on a position with Stanley Tools, where he built a number of connections in the construction world. Burkhart eventually took on a position with his father-in-law, who had been building in Victoria for over 20 years. “He took me on as a mentor,” says Burkhart. “With him, I learned how to manage projects of all different types and budgets. I

Burkhart’s renovation of the Axe and Barrel helped his company find success in the industry learn quickly when I’m immersed in unfamiliar environments, so it was an ideal situation for me.” While at this company, he built new connections with trades and other employees as he rose to take on a general manager role. “I was doing a bit of everything,” he says. “I was coordinating with architects, overseeing trades, and estimating for just shy of four years.” After the company closed down, Burkhart decided to stay in general contracting, utilizing his years of mentorship and experience. “During the time with my father-in-law, I was able to discover a style of managing projects that came naturally,” says Burkhart. “I don’t come in as though I have all the answers. I’ve found more success from asking questions, pulling out some ideas from others to help fix issues when they arise.” Shortly after this transition, Burkhart was offered a job to m a n a ge a sm a l l resident i a l

renovation. “After the initial project, we had a big opportunity to renovate the Loghouse Pub, which is now Axe and Barrel Brewing Co.,” he says. “The project essentially propelled us to where we are today.” For the early projects, Burkhart took on a project management role, hiring all the trades on behalf of the owner and ensuring the quality of the job as construction progressed. “Through this company, I’ve learned a lot about my own sense of style, passion, and drive,” says Burkhart. “I work with human beings, and they deserve to be treated with respect. In my role, it’s critical to listen, answer, and ask questions. I’ve found that leading this way empowers others to excel in their individual roles.” The company has since grown, and now includes a larger staff and more equipment. Some members of Burkhart’s family have come alongside the company, including his parents, Rod and

Owner Sean Burkhart (Left) and his father, Rod (Right), at the Real Estate Investment Expo Debbie. He subcontracted his uncle, Brian Krechuniak, for the Axe and Barrel project, who has has since taken on a role as a key foreman for the company. In addition to his own staff, Burkhart works closely with some

local contractors that he has come to trust and appreciate. “Adam Windram of AW Woodworks is an absolutely fantastic millworker,” says Burkhart. “There’s nothing he can’t do. I work with him as much as possible.”

Congratulations! Congratulations on your success Sean, we are proud to work with you. • 3D BIM DUCT MODELS • DUCTWORK • HVAC

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Sean and the team at Burkhart Construction on all your success! We LOVE our office and all the amazing projects to do, keep up the great work!

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9

AUGUST 2018

Burkhart Construction Management took on a design-build role for the Farmer’s Daughter project

Burkhart is proud of his work on the Farmer’s Daughter project

Burkhart credits key relationships for the success he’s achieved W h i le renovati ng A xe a nd Barrel, he worked closely with Keir Lewis of Lewis Sheet Metal, among many others, who stuck with Burkhart through the ups and downs of the project. Burkhart works closely with Ken Boyechko (Brewis Electric Company), Nick McClymont (Edgar & Miner Floor Coverings), Hughes Halm (Hughes Painting), Kelly Darwin (Seriously Creative), Ricardo Pontedura (Premium Tiling), Dave Spiers (Dave Spiers Plumbing & Heating), and

edgar & miner 250.388.6208 We have a great selection of carpet, tile, vinyl, laminate and hardwood you are looking for, we’ve got you covered.

others. “I’ve been working with many of these companies for years, and they are generally considered for all of our jobs,” says Burkhart. “Each of them have been critical to my personal success and the success of my company.” Since the Loghouse project, Burkhart Construction Management has been hired for several major residential and commercial projects. “We just concluded work on The Farmer’s Daughter, which

is a fromagerie and wine bar in Sidney,” he says. “Our company was hired as a design-build contractor, so we were able to help the client get a plan in place and realize their vision for the space.” The Farmer’s Daughter features a retail fromagerie in the front, where they sell artisan cheeses and sandwiches, and has a sitdown wine bar in the back. “We were very passionate about the project and worked well with the client,” Burkhart says. “The client had a lot of ideas to help us create the overall look, and we feel proud that we were involved in the project from start to finish.” So far, Burkhart Construction Management has found a niche in the world of restaurant construction and renovation. They are preparing to manage the construction of a new restaurant in the downtown area, and have an ongoing commercial relationship with Saigon Char Broil, a chain of Vietnamese restaurants. Bu rk h a r t i s a lways t h i n king about what’s next for his company. “We’ve been i nvolved i n a couple of accessibility projects, specifically in residential spaces,

QUALITY & AFFORDABLE PAINT JOB INTERIOR/EXTERIOR

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references a quote by George Burton Adams: ‘there’s no such thing as a self-made man.’ “If you look at any successful business person, leader, or athlete, or anyone who’s happy with their life or career, they all got there because of their relationships with other people. The idea of true individualism is an illusion.” The book emphasizes that generosity is the key to true success in life, and Burkhart has found this principle to be true in his own experiences. He gives an example: “throughout the past three plus years we’ve been in business, I can’t count the number of times people have asked me to share information regarding the architects, electricians, etc. that I work with. “I freely share that information without feeling protective of my sub trades, and without asking for anything in return. I’ve found that the more I share, the more success I see.” Burkhart’s philosophy of generosity infiltrates every area of his business. He pays his employees and sub trades as soon as he possibly can, and will pay them ahead of schedule if he’s able. “We treat people the way we want to be treated, and they treat us well in return,” he says. “The reason our company is successful is because of these people.” www.burkhartconstructionmanagement.ca

Always proud to work with Burkhart Construction Management

Proud to work with Burkhart Constructrion.

2508 Bridge Street, Victoria, BC, V8T 5H3

where a home needed work to accommodate a customer’s disability,” he says. “I’m still exploring that area, as I’d love to offer those services more. These types of project tie in to one of the key things that drives me: seeing the enthusiasm around what we’ve created.” Though many of Burkhart’s projects are met with enthusiasm and appreciation, he particularly loves the feeling of making a space functional for somebody with accessibility issues. “This is an area where we want to expand our horizons and better our community through our work,” he says. Additionally, Burkhart is wanting to expand his company’s capacity to work on new builds, whether custom homes or largescale developments. “We’re capable of taking on these projects, but don’t yet have the right people in place for the day-to-day house building and framing,” he says. “Right now we use subcontractors, but we’re looking at different ways we can offer a more comprehensive service.” Bu rk ha rt bel ieves that the success he has achieved would be impossible without the help of key people and the power of generosity. “I’m read i ng a book ca l led Never Eat Alone by Keith Ferrazzi, and a lot of what he says validates many of my personal experiences,” he says. “The book

www.davespiersplumbing.com | 250-818-5819 Victoria, BC

Sean has been very professional since I started working with him. He treats every trade/sub-contractor with respect and that goes a long way!! Thanks for adding me to your team!

114-1007 Esquimalt Rd, Victoria, BC | 250.213.7588


10

AUGUST 2018

ROOFING Exciting Innovation Coming to Roofing Industry Solar Roofing and Digital Modeling Among Emerging Trends in Roofing

Organizations like RCABC help to provide a united voice for BC’s roofers, while endeavouring to maintain high standards across the industry WWW.RCABC.ORG

BY ROBERT MACDONALD

I

nnovation is on the rise in the roofing industry. With the diversity of climate, landscape, and build types throughout BC, roofing professionals are always learning, with new technology creating more options than ever before. After all, roofing professionals are working hard to make sure the clients get the right product for their individual needs. T he use of Bu i ld i ng I n formation Modeling (BIM), which uses software to create a digital model of a building, is currently on the rise. In institutional and commercial construction, this software allows roofers to optimize the roofing material, properly plan roofing replacement, and store records of materials including suppliers and manufacturers. “I think that a commercial roofer who hasn’t investigated and at least explored potential BIM Processes and technologies in the next few years will be making a mistake,” Chris Little, Virtual Construction Manager at Modern Niagara told BC Roofing Magazine. “BIM workflows and the massive amou nts of information and clarity within them is extremely relevant to

The RCABC Training Centre conducts apprenticeship, safety, and professional development training on site new complex institutional and commercial buildings.” Solar panels and solar roofing is also increasing, as more British Columbians seek to reduce their carbon footprint and save money on energy. “I n the last 15 yea rs, sola r energy capacity has expanded 5,700 per cent while solar panel costs have dropped well over 5

times in the same period,” says Steve Russell of Roost Solar in Vernon. “Newer building integrated photovoltaics, like Tesla’s solar roof tiles, are increasingly coming to the forefront of consumer awareness and show great promise for continued innovation in the industry.” Many solar roofing companies

have experienced significant growth over the past few years, thanks to the increased affordability of solar energy. Some other industry practices are also on the rise: metal roofing is rising in popularity, torched on roofing has largely replaced tar and gravel, and SEE ROOFING |  PAGE 11


ROOFING

AUGUST 2018

11

www.soarecontracting.com

250-474-7325

Solar roofing is on the rise as the cost of solar technology continues to drop PHOTO CREDIT: ROOST SOLAR

ROOFING CONTINUED FROM PAGE 10

drones are being used for inspections. While innovation is on the rise, the industry is facing a few key challenges. Perhaps the most significant challenges is the workers shortage. Some companies, like Victoria’s Proline Roofing & Gutters, are going to great lengths to ensu re they have enough staff to meet the

The roofing industry is constantly innovating, helping meet the diverse needs of their clients PHOTO CREDIT: WWW.TOMTAR.CA

• Metal roof installation (panels manufactured on site) • Metal cladding • Custom flashings • Roof Inspection Reports • Fibreglass shingle installation • Flat roofing (torch-on membrane) installation • Gutter, downpipe & leaf guard installation

Steep Slope Residential Flat Roof & Commercial

Metal Roofing

Slegg Building Materials has you covered with a full range of roofing materials from industry leaders.

Visit slegg.com for details & locations


12

ROOFING

AUGUST 2018

ROOFING CONTINUED FROM PAGE 11

demand for their services. “We spent somewhere between $20,000 to $30,000 with a lower mainland based immigration lawyer between late 2016 and Spring of 2017,” says Kevin Spahn, Office Manager at Proline Roofing. “Our goal, which was successful, was to bring in 10 foreign workers with roofing experience to help with the overall shortage in the industry. We also spent another $10,000 - $15,000 for the Service Canada processing fees and documentation related expenses, plus administrative in-house costs to deal with paperwork, emails and phone calls.” Thanks to efforts like this, Proline has been able to grow in spite of the workers shortage, carefully vetting their new hires and ensuring that they are capable of complying with customers’ needs and industry standards According to Robert Greenough, General Manager at Tomtar Roofing & Sheet Metal, adherence to industry standards, especially involving fall protection, is another one of the major issues facing the industry today. While companies like Tomtar and Proline, and others are in full compliance, many roofing companies are not working in full compliance with the industry’s regulations. “Not only is it a Government and WorkSafe requirement and legislation, it directly affects the safety of the workers, the building owner, and the general public that these requirements protect,” he says. “More funding for specific enforcement of the residential market would be extremely positive, and educating the general public on their liability for any injuries or damage caused by their non compliant contractor would help fix a large number of these compliance problems.” Greenough recommends utilising a third party inspection firm to ensure all the necessary standards are met. T h e R o o f i n g C o n t r a c to r s

PHOTO CREDIT: WWW.PROLINEROOFING.COM

Association of BC (RCABC) was created in 1958 in order to bring professional roofing contractors, manufacturers, and suppliers together. Today, they are actively working to bring roofing companies into compliance, ensuring that both roofers and clients are safe. I n 1960, t he orga n i z at ion established the first roofing association-backed g uarantee program in Canada, called the RoofStar Guarantee. The prog ra m en forces accepted sta nda rds for materia ls a nd g uidelines, and requires inspections of roofing applications by independent, accepted roofing inspection firms. In addition to the RoofStar guarantee program, the RCABC is working hard to ensure the next generation of roofers are properly trained. They opened the RCABC Training Centre in 1994 to conduct apprenticeship, safety, and professional development training on site. In addition to training the roofers themselves, the institution offers an Accepted Inspectors Course, which certifies inspectors that have already been accepted to conduct inspections on projects where the RoofStar Guarantee has been specified. All accepted inspectors must s u c c e ssf u l ly c omplete t h i s course to maintain their RCABC accepted status. www.rcabc.org

HIGH STANDARDS AT PROLINE ROOFING “Everybody is supposed to offer quality, but

Premier Victoria Roofing Company Ensures High Quality Work

V

ICTORIA - Proline Roofing and Gutters goes above and beyond to get the job done. Proline is one of Victoria’s premier residential and commercial sloped and flat roofing contractors. They also provide gutter services and work in communities throughout the Southern Vancouver Island area, schedule permitting. Owner and President Mauricio Reyes started the company in 2000. The business has since grown to house over 35 staff, including several experienced foreign workers to help keep up with higher than average demand. “We do flat roofing, sloped roofing, and gutters,” says Kevin Spahn, Proline’s Office Manager. “I like to refer to ourselves as a ‘triple threat company.’” This size of staff allows the team to offer in-house service for all their clients’ roofing needs.

we are only one of a handful of reputable long established Kevin Spahn, Office Manager at Proline Roofing and Gutters Thanks to a team that includes a quality assurance inspector, Proline can build with efficiency, while keeping all their work up to code. “Everybody is supposed to offer quality, but we are only one of a handful of reputable long established businesses that has its clients’ back on the rare occasion where an issue arises after one of their projects,” says Spahn. The company works hard to meet or exceed client expectations, and to ensure all WCB regulations are observed. With 18 years in the business, Proline shows no signs of slowing down. “New construction has been on the rise, so we now have a new construction estimator and project manager to help keep up with demand,” says

businesses that has its clients’ back on the rare occasion where an issue arises after one of their projects.” KEVIN SPAHN OFFICE MANAGER AT PROLINE ROOFING AND GUTTERS

Spahn. Their new plotter machine allows them to produce large blueprints for measuring in house, thus demonstrating a commitment and flexibility to using the newest technology to their advantage. With the great diversity of buildings in the Victoria area, Proline has learned to work on all kinds of flat and sloped roofs with varying grades and styles. www.prolineroofing.com


13

AUGUST 2018

The Search For Skilled Labour Continues To Be A Challenge

A

booming economy in the Vancouver Island/Coast Development Region led to stellar job growth in 2017, with a record of 20,100 new jobs across our goods and service industries, of which, two-thirds or 13,400 were new full-time positions. According to CPABC’s Regional Check-Up report, our labour force also grew by 18,000 new workers in 2017, which included the reentry of 10,800 individuals who had previously opted out of the workforce. This translated into a 5.0 per cent unemployment rate for 2017, which suggests a tighter labour market where some employers may find it more challenging to fill vacancies locally. As our economy continues to grow, we are starting to see a lot more competition for talent, but the high cost of housing and relatively low wages are impacting our region’s ability to attract and retain skilled labour.

According to data from Statistics Canada, at the end of the fourth quarter of 2017 the average hourly wage offered by employers in the region was $18.50, compared to the BC average of $19.55 and $20.10 average in Canada. Our region had the second lowest average offered hourly wage in the province, just above the Thompson-Okanagan at $17.50. In contrast, we have one of the most expensive housing markets in BC. At the end of 2017, the benchmark price for a single-family home was $692,800 for the area covered by the Victoria Real Estate Board. In addition, while the rent for an average one-bedroom apartment in Victoria is relatively more affordable compared to other ju risd ictions like Vancouver, the rental market here is tight. Colliers International data shows rental vacancy rates in Victoria are 0.7 per cent and in Saanich are 0.5 per cent, compared to three per

As our economy continues to grow, we are starting to see a lot more competition for talent, but the high cost of housing and relatively low wages are impacting our region’s ability to attract and retain skilled labour

cent nationally. Combined, these factors make it challenging for businesses to recruit from outside the region in order to fill their employment needs. For example, Eric Erikson, CPA, CA, CFO at Redlen Technologies, noted at a recent CPABC economic roundtable in Victoria that many potential workers in the technology sector may need to take a pay cut to move here. In addition, should a new job in a career move not work out, there are often fewer opportunities in Victoria in the more technical professions, making the region less enticing. Looking ahead, the unemployment rate for the region fell to 4.9 per cent by the end of June. There’s an increasing number of job vacancies across sectors, and the search for talent will remain challenging. Ultimately, our region needs more bodies that are of working age to fill both low and high-skilled jobs. One

potential long-term solution is to work with our post-secondary institutions to attract more students from outside this region and provide them with the opportunity to gain the skills we need across our industries and give them the incentive to stay post-graduation. Chuck Chandler, FCPA, FCA, is a partner at Grant Thornton LLP in Victoria. The CPABC Regional CheckUp report is available online at: www.bccheckup.com.v


14

AUGUST 2018

ONE-STOP MECHANICAL SERVICE FIELDS ALL-STAR TEAM

The staff at H.I. Mechanical operate like a sports team, and all employees are treated equally with many opportunities to grow

H.I. Mechanical Brings Team-Oriented, Personalized Approach to Trades

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OLWOOD - H.I. Mechanical is celebrati ng a meteoric first year in the business. Two months shy of their first anniversary, their team of veterans and promising prospects has far exceeded their growth expectations. H.I. Mechanical offers the full scope of mechanical services, including plumbing, gas fitting,

ventilation, air conditioning, refrigeration, and heat pump services, which are all completed in house by their experienced staff. A few months shy of the company’s first anniversary, H.I. Mechanical has established itself as a force in the Victoria construction industry. Co-owners Tristan Hall and Craig Inglis started the comp a ny i n A u g u s t 2017, a f te r working together for 10 years. “ B o t h C ra i g a n d I a re b i g sports guys,” says Hall. “We spent a lot of our lives playing and being captains on sports teams throughout the city. Craig actually travelled

to England for a while to play rugby.” Their approach to business is based on their experiences with sports teams. “We structure our company w ith th ree ma i n go-to g uys beyond ourselves, kind of like ou r f i rst l i ners,” says Ha l l. “All our employees are treated equally and given opportunities to grow, and we hire with a focus on personality. We ask if a new hire is going to fit with our team, because one guy can really make or break the team.” H.I. Mecha n ica l is a l ready reaping the benefits of this culture, as their employees are able to work and learn in a happy, fun

environment. “We’re all instrumental to the success of our company,” says Hall. Their key employees have a diverse range of skills to meet a variety of workplace needs. Joe Latka, Tyler Adams, and Bryce Adams bring decades of plumbing, refrigeration, sheet metal, and gas fitting experience to the team, forming an in-depth, multi-trade team. Along with several apprentices, the team at H.I. Mechanical is able to provide one stop service with a personalized touch to everyone from commercial contractors to home owners. www.himechanical.ca

Vancouver Island’s

Newest Senior Living Experience! Dear Friends: Laughing and connecting equals aging well! At Cherish, we believe in the philosophy of living and take it to heart. We believe this shouldn’t change as people get older. We help level the playing field. It’s a different approach to senior living. It’s Cherish Living! By helping people help themselves, we build extraordinary “community” where people live longer, healthier, happier lives. Residents enjoy carefree living and peace of mind. Every Cherish community is tailored to the residents it serves. Micky Fleming, Founder & CEO and Dana Adams, CGA, CFO We are committed to strong community leadership because it’s home to our staff and residents’ families. Our award-winning “age-in-place” designs include opportunities for physical, mental and spiritual growth.

2018 Best New Business Nominee WestShore Chamber of Commerce 2018 VREB CBA Award Nominee Best Commercial Development

We build more than retirement residences. We build community, we build laughter and smiles – that’s how we know we are doing the right things! Welcome to Cherish Living. Sincerely,

Micky Fleming Founder & CEO

For carefree living call 250.478.4431 | info@cherishliving.ca | www. cherishliving.ca | 917 Avrill Road, Victoria, B.C.


OFF THE COVER

AUGUST 2018

Victoria Company Introduces New Service for Non-Profits ENGAGED HR CONTINUED FROM PAGE 1

ship together.” With a team of 13 highly trained employees, Engaged HR has found an important niche in the industry. “ We h a v e a s p e c i f i c perspective about how a workplace should function,” says Epstein. “We believe in creating diverse, engaged, and respectful workplaces.” Work i ng out of t hei r Victoria office with one consultant in Vancouver, Engaged H R pr i m a r i ly serves Greater Victoria. They also have clients in every province in Canada, as well as some in the United States. “We have transformed how HR is being delivered as a service model,” says Epstein. “There have been a lot of consultants and firms that have dabbled in what we do, but we’re able to provide and deliver extensive HR services to organizations that can’t afford or don’t need a full time HR person.” In Engaged HR’s national market, employers are starting to understand the value of HR activities inside their organization, and are seeing the value of retention. “ We work w it h some a mazi ng cl ients,” says Lloyd. “We are thrilled to work with organizations that are really valuing the people on their team.” Engaged HR endeavours to get to know organizations and help them grow. They learn the overall objectives of each employer, including what kind of team, environment and culture they want to create, then find tangible ways to help the employer achieve their goals. “We don’t have a cookie cutter approach,” says L loyd. “ We cu stom i ze plans for an organization based on their individual needs, then we prioritize what makes the most sense for them.” Their desire to help organizations thrive was behind the creation of Engaged for Good, a recent Engaged HR initiative. Launched last year, the program offers $2,500 in free service to non-profit organizations. A total of 10 companies had submitted

15

Business banking is about a shared perspective We understand your unique business needs. Count on us to make timely, locally-made decisions that help you grow your business. Talk to your local branch today to find solutions perfectly suited to your business banking needs.

Denise Lloyd and Arie Epstein Co-Lead Engaged HR

“We have transformed how HR is being

Adam Slater Sr. Manager, Commercial Banking Victoria branch 1201 Douglas Street T. 250.383.1206

Mark Marcil Sr. Manager, Commercial Banking Nanaimo branch 6475 Metral Drive T. 250.390.0088

delivered as a service model. There have been a lot of consultants and firms that have

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dabbled in what we do, but we’re able to provide and deliver extensive HR services to organizations that can’t afford or don’t need a full time HR person.” ARIE EPSTEIN CHIEF SOLUTIONS OFFICER AT ENGAGED HR

City Discount Tires

serving Victoria, BC and surrounding areas.

applications that included descriptions of the HR initiatives they desired to implement. This past May 29, the Independent Living Housing Society of Greater Victoria was announced as winner of the inaugural program. The staff at Engaged HR began working with the organization this summer. “We see this initiative

running every year,” says Lloyd. “We are working on making ways for more non-profits to be offered this service. Many of these organizations are very service and client oriented, and often don’t - or can’t put funds towards serving their staff.” 602 – 620 View Street, Victoria www.engagedhr.com

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SALES

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AUGUST 2018

YOU DON’T HAVE TO LOVE PROSPECTING – YOU JUST NEED TO DO IT!

SALES JOHN GLENNON

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hen yo u a s k a salesperson what makes them so successful, their response is that they never stop prospecting. K now i ng how to prospect effectively is truly the lifeblood of sales. Yet, so many sales professionals overlook the crucial element of having a prospecting plan. With a plan to follow, you can measure your efforts and results.

The Plan When you have decided which activities to purs ue, p ut t hem on you r calendar. Schedule your activ ities accord i ng to t i m e, b u d ge t, re s o u rces and target audience considerations. A budget should accompany your pros p e c t i n g c a lend a r. W i l l t h e r e b e l a b o u r, equ ipment, faci l it y or print costs? T hese elements all factor into your choice of prospecting activities and their weight in your mix.

The Results Once you have chosen your mix, planned your actions, scheduled your a c t iv it i e s a n d c a r r i e d out your plan, what were the resu lts? W here d id you r lead s come f rom, and which activities generated the leads that translated into appointments? You will probably find that a plan that reflects a variety of methods will pay off. You may even fi nd success w ith an activity you thought wouldn’t work for you, or that you were reluctant to try. Each prospecting plan is unique, but all have elements in common: they should include a mix of activities that are feasi ble for you r sit u at ion and have action steps for those activities based on resources available and scheduling constraints. As the saying goes, “If you don’t know where you’re going, how will you know when you get there.” John Glennon is the owner of Insight Sales Consulting Inc, the authorized Sandler Training Licensee for the Interior of British Columbia. He can be reached at jglennon@sandler.com, toll free at 1-866-645-2047 or visit www.glennon.sandler. com

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The Mix A good prospecting plan includes several types of activities. Some examples include: outbound (cold & warm) calls, referrals, talks, mailings and networking. Unfortunately, most salespeople tend to use only a few, either because they have a certain comfort level with some activities, or a discomfort with others. Mixing your activities takes the pressure off of you and can be enjoyable as well.

If you are not comfortable w ith a n approach, i nvest ti me to i mprove you r ski l ls, a nd u lti mately your comfort level, to make other activities work for you. The Action To achieve desired res u lt s , i n c l u d e i n yo u r mix both active and pass i v e p ro s p e c t i n g . Fo r ex a mple, m a k i n g outbound calls is active. You control whom you call, how often you call, how many calls you make, and wh at you say. Send i ng direct mail or an e-mail newsletter is passive you can’t control whether it is read, or if it generates a response. Passive activities may be more comfortable, but comfort may not be the answer to your prospecting challenge. 

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AUGUST 2018

OFF THE COVER

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Global Auto Sales Firm Sourcing Rare Classic Cars from Victoria to Dubai SILVER ARROW CARS CONTINUED FROM PAGE 1

an inventory of extremely rare vehicles. That has h e l p e d t h e d o w n to w n V i c to r i a f i r m e a r n a n international reputation for shipping vehicles to customers as far away as Dubai in the Middle East. For example, they can fly a car to Europe for $15,000, or ship it in a container for $4,500. “We have certain auctions that we go to every year,” he says. “In January, we’re in Arizona for an auction week that includes the Barrett-Jackson Classic Car Auction, Gooding & Company, and RM Sotheby’s. “ I n M a r c h , w e go to A mel i a Isl a nd i n F lorida,” he adds. “We also go to Pebble Beach every year, which has one of the most premier car shows in the world and holds six auctions all in the same week. It’s like the Super Bowl week of cars.” Q uocksister has been involved in the auto industry since he was a teenager. “I spent a lot of time at the collector car auctions growing up, and my first job out of high school was with Three Point Motors,” he says, adding that by t he t i me he g radu ated from high school, he had already bought and sold over 15 vehicles. “I quickly moved from washing and detailing into sales, and have been in the industry ever since.” Quocksister noticed an emerg i n g t rend i n t he auto i ndustry, that the demand for collector cars

“We want to have our own customer base. We are the only dealership in Victoria that inventories Bentleys, Maseratis, and Ferraris. We also sell a lot of collector vehicles that are extremely difficult to find.” TIM QUOCKSISTER OWNER AND PRESIDENT OF SILVER ARROW CARS​

and rare, high-end luxury a nd sports ca rs was on the rise. In 2001, he decided to capitalize on his observations and founded Silver Arrow Cars. His extensive knowledge of the industry and strong commitment to his clients ensured immediate success, which has accelerated in recent years. Silver A rrow Cars has shipped their cars literally all over the globe, using a combination of air and freight transportation to get vehicles to customers. In addition to finding c a rs at a u c t ion s e l s ewhere, the Silver Arrow Ca rs tea m pu rchases many vehicles from local sellers. “We’re always looking for ca rs,” says Q uocksister. “If it’s a collector or modern exotic, we wa nt them to g ive us a call. We pay for stuff instantly, and we’ll pick it up instantly.” He is often surprised at what he finds. “We also have some really unique cars, like a ‘77 Honda Civic with 19,000 original miles on it,” says Quocksister. “That car has

great nostalgia appeal for people. I get a lot of people saying ‘I used to drive one of those’.” Born and raised in Victoria, Quoksister is also a collector himself, which includes a 1971 Ferrari, 1956 Porsche and his father’s old 1954 Cadillac. When he isn’t travelling or selling, Quocksister sits on the board of directors of Power to Be, a nonprofit organization he supports financially that empowers people living with barriers or disabilities to explore their abilities through adventures rooted in nature. “ We’re a l w a y s m a king sure we’re out in the community, giving back where and when we can, and supporting local charities,” he says. “We also make time for kids any time they come in. “I remember being a kid in the showroom, wanting to see the cars and learn about them,” he notes. “You never know who’s goi n g to b e yo u r n e x t customer.” S i lv e r A r ro w Ca rs i s at 565 Dav id S t re e t i n Victoria. www.silverarrowcars.com

Railyards Development’s Final Phase Unveiled

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O LW O O D - T h e th i rd a nd fi na l phase of the Raily a rd s d e v e l o p m e n t i n Victoria West has been unveiled and submitted to the City of Victoria for review. The third phase of the T ye e R oa d re s id ent i a l property – known as Horizon – is proposed to have 86 units within nine storeys, which range in size from 334 to 991 square feet. The development will

be situated on the corner Tyee Road and Bay Street with suites overlooking the Upper Harbour and a terrace design that features large balconies. The design for the final phase also reduces shadowing on Horizon phase one a nd two. T he f i rst phase is completed, while phase two is under construction and expected to be completed later this year. The final phase includes

a park to be located near the waterfront next to the Bay Street Bridge. The $270-million Railyards development, built b y L e Fe v r e a n d C o mpany, has been underway since 2004 and consists of 15 different townhouse condominium complexes along the Selkirk Waterw a y. T h e p ro j e c t s t i l l needs to be put forward for public comment and earn approval by City of Victoria council.

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WHO IS SUING WHOM

18 WHO IS SUING WHOM The contents of Who’s Suing Whom is provided by a third-party resource and is accurate according to public court documents. Some of these cases may have been resolved by publication date. DEFENDANT 1108075 BC Ltd 28-9851 Seaport Pl, Sidney, BC PLAINTIFF Citta Group CLAIM $9,145 DEFENDANT Bernard Pastoral Ltd 1818 McKenzie Ave, Victoria, BC PLAINTIFF Canadian Haz Mat Environmental Ltd CLAIM $16,619 DEFENDANT Canadian Community Housing Ltd 505 5th St, Courtenay BC PLAINTIFF HS Designs CLAIM $35,156

DEFENDANT Cherry Creek Waterworks District 5920A Cherry Creek Rd, Port Alberni, BC PLAINTIFF Reite, Ann Karin CLAIM $8,556 DEFENDANT Costa Verde Contracting Inc 3RD Flr 754 Broughton St, Victoria, BC PLAINTIFF Ramachandran, Praveen CLAIM $ 35,023 DEFENDANT Departure Bay Holdings Ltd PO Box 500, Lantzville, BC PLAINTIFF National Holdings Ltd CLAIM $563,330 DEFENDANT DSSD International Trade Corporation 802N-737 Humboldt St, Victoria, BC PLAINTIFF Craigdallie, Martin CLAIM $ 35,216 DEFENDANT Evergreen Medical Supply Inc 2400-745 Thurlow St, Vancouver, BC

PLAINTIFF Foster Air Conditioning Ltd CLAIM $ 12,354 DEFENDANT Finish Line Transport Limited 4th Flr 931 Fort St, Victoria, BC PLAINTIFF Wilson & Proctor Ltd CLAIM $ 12,828 DEFENDANT Harbourview Manor VIS201 7450 Rupert St, Port Hardy, BC PLAINTIFF Hudson, Shelley Anne CLAIM $ 78,120 DEFENDANT Jennys Olde Country Fare Ltd 6596 Sooke Rd, Sooke, BC PLAINTIFF 0779604 BC Ltd CLAIM $ 18,825 DEFENDANT Medium Rare Operations Ltd PO Box 500, Lantzville, BC PLAINTIFF National Holdings Ltd CLAIM $ 563,330 DEFENDANT Mid Island Paving

10895 Chemainus Rd, Ladysmith, BC PLAINTIFF Leahy, Elizabeth CLAIM $ 11,992 DEFENDANT Modern Coastal Interiors 5141 Polkey Rd, Duncan, BC PLAINTIFF Marchand, Louis CLAIM $ 14,067 DEFENDANT Paladin Security Systems Ltd 800-1090 West Georgia St, Vancouver, BC PLAINTIFF Woods, Brian CLAIM $ 16,153 DEFENDANT Paladin Technologies Inc 800-1090 West Georgia St, Vancouver, BC PLAINTIFF Woods, Brian CLAIM $ 16,153 DEFENDANT PI Financial Corp 620-880 Douglas St, Victoria, BC PLAINTIFF Eastman, Yasuko CLAIM $ 35,176

DEFENDANT Strata Corporation VIS201 7450 Rupert St, Port Hardy, BC PLAINTIFF Hudson, Shelley Anne CLAIM $ 78,120 DEFENDANT Tobra Printing & Embroidery 28-9851 Seaport Pl, Sidney, BC PLAINTIFF Citta Group CLAIM $9,145 DEFENDANT

Trail Appliances Ltd 1200-200 Burrard St, Vancouver, BC PLAINTIFF West Coast Contemporary Developments Ltd CLAIM $ 8,438 DEFENDANT Trans Pacific Trading Ltd 1500-1055 West Georgia St, Vancouver, BC PLAINTIFF SC Mitchell Development And Building Company Ltd CLAIM $ 26,942 DEFENDANT Westsea Construction Ltd 300-1122 Mainland St, Vancouver, BC

AUGUST 2018

PLAINTIFF Robinson, Barry CLAIM $ 29,023 DEFENDANT Westsea Construction Ltd 300-1122 Mainland St, Vancouver, BC PLAINTIFF Goddard, Martine CLAIM $ 30,741 DEFENDANT Westsea Construction Ltd 300-1122 Mainland St, Vancouver, BC PLAINTIFF Robinson, Barry CLAIM $ 25,176 DEFENDANT Westsea Construction Ltd 300-1122 Mainland St, Vancouver, BC PLAINTIFF Cabeldu, Jennifer CLAIM 28,587


MOVERS AND SHAKERS

AUGUST 2018

C h a p te r s i s m o v i n g f r o m downtown Victoria at the end of the summer to the newly renovated Mayfair Shopping Centre, where it will be rebranded as Indigo. An Indigo sign has already been constructed at Mayfair, which is completing a $72-million expansion - adding 100,000 square-feet of retail space and about 400 new parking spaces. Existing Chapters staff will be working at the new location. Vintage Hot Tubs Swim Spas & Billiards celebrated their 40th anniversary on July 7 th at 2374 Millstream Road in Langford. Harbour Air Seaplanes opened a new patio in Victoria for The Flying Otter Grill on their Victoria seaplane dock. The restaurant offers a one-of-a-kind dockside d i n i ng ex perience with west-coast food, a relaxed at mo s phere a nd i ncre d i ble views. The Victoria Diabetes Store and Education Centre has moved to 3643 Shelbourne Street at the Shelbourne Plaza. Associated Physicians a nnounced they will merge offices with Ocean Pier Medical on the second floor of 2537 Beacon Avenue in Sidney as of September 2018. They will be closing their walk-in clinic at the end of August and advise their walkin patients requesting records to contact their office to make arrangements.

Jari Anttila Seaspan Shipyards has appointed Jari Anttila as their new chief operating officer. Anttila brings over 25 years of experience in shipbuilding and industrial operations to the role. Immediately prior to joining Seaspan, Jari was Senior Vice President with Philly Shipyard. He had previously held the positions of Executive Vice President, Chief Operating Officer and Senior Vice President with Turku Meyer. He holds a Master of Science in Mechanical Engineering, Production technology and Steel Structures from Lappeenranta University of Technology in Finland. Seaspan owns Vancouver Shipyards and Vancouver Drydock in North Vancouver and Victoria Shipyards, which operates out of the federal Esquimalt Graving Dock.

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Business Examiner Gold Event Sponsors

Graham Kia held their 50th anniversary celebration on July 21st at 2620 Government Street. The Greater Victoria Public Library’s Goudy branch recently underwent an expansion at 119 – 755 Goldstream Avenue. The upgrades included using the space between the neighbouring Poncho’s Coffee House and the library to house a 700-square-foot workspace that includes chairs, tables and charging stations. The Victoria Golf Club celebrated their 125th anniversary at 1110 Beach Drive. Dan van Netten has opened Howl Brewing for business at 1780 Mills Road in North Saanich alongside The Fickle Fig Market. The new nano-brewery is in a 340-square-foot space that was once a gravel-floored pergola with a metal roof. The space provides enough room for a 300-litre brewhouse and a tasting bar and growler filling station.

congratulates their top producers of the month for their agency. They are Manpreet Kandola, Ron Neal, Alex Burns, Glen Glowinski, Mark Salter, Rick Dhillon, Karen Love, Robin Gooch, BJ Brahmacharie and Kristopher Emberley. Re/Max Alliance Victoria is at 770B Hillside Avenue. Amica at the Gorge celebrated their grand opening on July 15th in Saanich at 994 Gorge Road West. Amica at the Gorge is a mature living community and division of Amica Mature Lifestyles Inc., a senior care provider with locations in British Columbia, Alberta and Ontario. UrbanSmiles Victoria announces that long-time Victoria dentist Dr. Darryl Sinclair is joining their dental team at 823 Broughton Street. RE/MAX Camosun announces their top producers of the month for their offices across

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SEE MOVERS & SHAKERS|  PAGE 20

Congratulations to the top salespeople of the month for dealerships throughout Victoria. They are Ali Ziaee of Harris Auto, Jay Dick of Jim Pattison Toyota, Robin Haggar of Jim Pattison Lexus, Ed Daniel of Pacific Mazda, Ted Sakousky of Wheaton, Graham Clarke of Audi Autohaus, Allan Collins of Volkswagen Victoria, Tom Cantley of Victoria Hyundai, Matt Kennard of Porsche Centre, Adam Mikasko of Three Point Motors, Jorge Roldan of BMW Victoria, Jason Ogilvie of Jim Pattison Volvo, Frank Burgaretta of Wille Dodge, John Reid of Jenner, Eric Mak of Campus Honda, Rome Tewelde of Campus Infiniti, Tamer Feitah of Graham KIA, Felipe Prado of Campus Nissan, John Kiefer of Jim Pattison Subaru and Eddie Lee of Campus Acura. Sooke School District superintendent Jim Cambridge and Greater Victoria School District superintendent Piet Langstraat are leaving their positions, while the Gulf Islands School District’s superintendent Lisa Halstead will leave her position on December 31. Cambridge will be replaced by Scott Stinson, the assistant superintendent with the Saanich district and previously the principal of David Cameron Elementary. Meanwhile, Shelly Green will replace Piet Langstraat and Lisa Halstead will be replaced by Scott Benwell. R E/ M A X A lliance Victoria

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MOVERS AND SHAKERS

AUGUST 2018

MOVERS AND SHAKERS

will see the club expand the seating by around 5,500 seats and add suites, bringing the stadium capacity to 12,000. The first season is set to begin next April, while the facility is slated to be ready for the spring.

CONTINUED FROM PAGE 19

Victoria. From Victoria they are Geoff McLean, Tori Feldman, Cheryl Barnes, Michael McMullen, Curtis Lindsay, Jane Johnston, Deedrie Ballard, Karen Scott, Laurie Lidstone and Nancy Dicastri. The other top producers include Oliver Katz of Sooke, Michelle Martin of Sidney, Don Burnham of Westshore and Tony Joe from Oak Bay. Cherry Bomb Toys celebrated their 15 th anniversary at their downtown location at 1410 Broad Street and recently won a Best in the City award for Best Toy Store. The World Federation of Rose Societies (WFRS) has recognized The Butchart Gardens with an Award of Excellence and a commemorative plaque at their recent conference held in Copenhagen, Denmark. The conference is held every three years. The World Federation of Rose Societies was founded in 1968 in London, England to hold international rose conferences and act as a clearing house for rose research. The organization is now made up of national rose societies of 40 countries. Royal Roads University, Mount Royal University and York University have joined together to create the Canadian Parks

Collective for Innovation and Leadership (CPCIL). The collective is a response to a 2017 invitation from the Canadian Parks Council to more than 40 academic institutions to propose research-based approaches to support parks and protected

and partners over the next year.

Robin Stone

Camosun College business coop student Robin Stone was recently named both the National College Co-op Student of the Year and the Provincial (BC/ Yukon) College Co-op Student of the Year for 2017. This is the 11th year in a row a Camosun student has been named the provincial co-op student of the year. The Greater Victoria Chamber of Commerce has hired Alec Reilly as their new front office assistant. Alec will take over office manager Sophie Clodge’s responsibilities while she is on maternity leave.

areas professionals. The CPCIL will launch four programs for mid-career and emerging leaders from CPC member park agencies

Picture Perfect Gallery celebrated their grand re-opening on July 28 th in the University Heights Shopping Centre at 3980

Shelbourne Street. The Victoria Theatre Guild and Dramatic School, operating out of the historic Langham Court Theatre, is celebrating their 90th season. A 1930s-themed 90th anniversary formal gala is planned for Sunday, September 2 nd at Craigdarroch Castle and tickets are on sale until August 16th. Vancouver Island is the home of a new Ca nad ia n P rem ier League (CPL) team. The Langford-based Pacific FC will be one of the league’s inaugural teams alongside Halifax, Winnipeg, Ha m i lton, York, Ed monton, Ottawa and Calgary. The club earned approval recently after promising a hydro pole opposite the grandstands at Westhills Stadium would be moved, and that more seating would be built at the stadium. The stadium expansion

Cherie Spriggs, a former Langford resident, was recently named sparkling winemaker of the year during the International Wine Challenge, which brings together over 20 countries and 500 vineyards from around the world. Spriggs was also the first female recipient of the award. Spriggs is the head winemaker with Nyetimber, a company in England that makes sparkling wine.

Melanie Mahlman Melanie Mahlman is celebrating her 25 th year of working for the Victoria Hospitals Foundation. As part of her milestone SEE MOVERS & SHAKERS|  PAGE 21


MOVERS AND SHAKERS

AUGUST 2018

MOVERS AND SHAKERS CONTINUED FROM PAGE 20

the organization contributed a $50,000 gift to the BoosterBuddy program and held a surprise party. T he contribution more than doubled the intended goal of raising $25,000 for her 25 years of dedication. BoosterBuddy is an app designed by Island Heath for youth and young adults living with stress, depression, anxiety and psychosis. Melanie Mahlman is the president and CEO of the Victoria Hospitals Foundation. TapBike has expanded their dock-less bike rental services to Oak Bay Marina. The company offers bike rentals that require riders to return their bikes to the hub location where they were rented as opposed to logging out and leaving them at their destination. There are currently 20 bikes available for public rental, while an additional 10 are set aside as a private fleet for the Songhees First Nation. Latoria Dental Centre welcomes Dr. Bin Kang to their practice as a dentist at 111-611 Brookside Road. RE/MAX Camosun congratulates their top producers and listers of the month for their agency at 11-791 Goldstream Avenue. The top producers are Don Burnham, Dale Sheppard and Shirley Zallo, while their top listers are Kevin Koetke, Don Burnham and Jordan Campeau. BC Transit put the first electric bus in all of BC into regular service in Victoria on July 23rd. The company is intent on creating a zero-emission fleet and will work with the manufacturer of the bus to look at refining the technology as needed, for service. The new bus has a 324-kilowatt-hour battery enabling it to travel up to 250 kilometres on a single charge and requiring about four hours to recharge. T he Canadian Coast Guard has expanded and opened a new search and rescue station at 25 Huron Street. The Coast Guard is opening four new stations around the Strait as a part of the federal government’s $1.5-billion oceans Protection Plan. The remaining three will be opened in Port Renfrew, Hartley Bay and Nootka Sound. The facility will enhance the Coast

Guard’s ability to respond to marine incidents. RE/MAX Camosun Peninsula announces their top producers for their agency at #14 – 2510 Bevan Avenue in Sidney. The top producers are Michelle Martin, the Gower/Smith Team, Ron Phillips and Shelley Mann while the top listers were Debbie Gray, Michelle Martin and Ron Phillips. T he Vancouver Island School of Art has moved i nto t he for mer Nor th Park Bicycle Shop at 2549 Quadra Street while they wait for their new location in a Fifth Street development to be completed. The school will operate out of the new outlet for the next two years and move into their Fifth Street home in September 2020. WorkLink is celebrating their 40th anniversary of serving the communi t y. Wo rk l i n k i s c o nt racted by Work BC to provide employment and pre-employment services for all members of the community. Oak Bay appointed Lou Varela as their i nteri m chief administrative off ic er, repl a ci n g Helen Koning who left to pursue other opportunities. Varela served as CAO in Creston for the past eight years. Prima Strada’s has moved their mobile pizza oven to Category 12 brewery at 2200 Keating Cross Road until the end of September. For the duration of the partnership the oven will be situated outside the brewery and Prima Strada will be serving pizzas at the brewery from Thursday through Saturday. Dr. Draga Jovic MD announced his retirement from his family practice at 309 – 2453 Beacon Avenue in Sidney. Dr. Jovic will close his office on August 1st. The Greater Victoria Harbour Authority (GVHA) recently spent $500,000 to add four bollards to their Sout h A P ier at Ogden Poi nt to accom modate the Norwegian Bliss. The expenditure on the new yellow land anchor’s is a fraction of the $7-million i nvest ment t he GV H A spent to allow even larger cruise ships to tie up in area waters. HMCS Victoria, a Royal Canadian Navy submarine, h a s t a k e n C m d r. J. S .

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(Steph) Oullet as its new commander. Oullet takes over f rom Cmd r. A.W. (Andy) MacKenzie. Oullet’s most recent command was the HMCS Chicoutimi, another Victoria-class submarine, which completed a 197-day deployment in March, establishing a record for time at sea for that class of boat. SendtoNews (STN) recently achieved a new high in total videos viewed in US digital sports video on Ju ne’s comScore ra n kings. The digital sports pl at for m t h at del ivers official highlights from content partners like MLB, NFL, NBA, PGA Tour and 75 others saw a record 171,693,000 video views in June, placing them 2nd only to ESPN. Along with t hese ra n k i ngs, SendtoNews ranked 2nd overall in unique viewers with 9,143,000, marking the fourth month in a row STN has held the spot in digital sports video.  The Victoria HarbourCats h ave sig ned head coach Brian McRae to a three-year extension and GM Brad Morris-Jones to a five-year extension. The HarbourCats are a West Coast League team, which is made up of university and college players, many from MCAA Div. 1, looking to extend their seasons into the summer without jeopardizing their NCAA eligibility. The City of Victoria held a ceremony on July 20 th to recogn ize 14 honorary citizens of the Capital Region and local First Nations for their work in the community. The recipients received a plaque and pin for their efforts in categories which include arts and culture, business, First Nations, multiculturalism, social and health issues, arts and culture, environmental stewardship and education. This year’s recipients include Marika A lbert, Fiona Bramble, Denis Donnelly, Siobhan Robinsong, Terry Farmer, Fran Hunt-Jinnouchi, Frances Litman, Rob Reid, Patti Stockton, former Victoria Mayor Alan Lowe, Mark Ashfield, Diya Courty-Stephens, Franny Ladell-Yakelashek and Rupert Yakelashek. If you have any announcements for Movers and Shakers, please contact Josh Higgins at josh@ businessexaminer.ca.

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OPINION

22

AUGUST 2018 A division of Invest Northwest Publishing Ltd. 200-3060 Cedar Hill Road, Victoria V8T 3J5 Fax: 1.250.642.2870 Toll free: 1.866.758.2684 Website: www.businessexaminer.ca

PUBLISHER/EDITOR |  Lise MacDonald SALES |  Josh Higgins – josh@businessexaminer.ca, Cheryl Lee – cheryl@businessexaminer.ca John MacDonald - john@businessexaminer.ca WRITERS |  Julia MacDonald, Beth Hendry-Yim, David Holmes, Kristin Van Vloten, Val Lennox

NDP UNION-ONLY CONTRACTS FOR BC INFRASTRUCTURE BAD FOR TAXPAYERS AND BUSINESS COMMUNITY

MARK MACDONLD

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remier John Horgan just picked millions more from taxpayers’ pockets by announcing that major government infrastructure projects will be only built by union companies and labour. It’s a direct payback to their supporters. . .pork barreling of the worst degree. And it’s going to cost us all plenty. Nearly $4,000 for every family in BC, according to an Independent Contractors and Businesses Association of BC press release, which states it could add as much as $4.8 billion to the costs of these projects, which have been tabbed at $25 billion. Business groups in the province are outraged. Besides the ICABC, nine organizations, including the BC Chamber of Commerce, Canadian Federation of Independent

Business, Vancouver and Surrey Boards of Trade, and the Vancouver Regional Construction Association have decried Horgan’s pronouncement. Just imagine the outrage the NDP would have unleashed if the previous government handed millions of dollars directly into their own supporters’ wallets. If there is a more hypocritical outfit than the NDP, I’ve yet to see it. While in opposition they constantly pointed the finger, decrying almost every move the government made, vowing to restore honesty and integrity to the public process if they ever get elected. They didn’t get elected, but still managed to steal government thanks to former NDP MLA Andrew Weaver and his Green Party cohorts, and as soon as they got their hands on the till, opened it up to reward those that have paid their way over the years. Big unions have been faithful contributors to the NDP over the years, siphoning off members’ dues to try and elect the party they believe will look after them. Even though the ultimate damage the NDP does to the economy means less jobs for everyone, including their union supporters, when the economy inevitably goes sour due to their

ill-conceived policies. In just one year, the NDP has introduced 13 new tax and fee increases that affect business for the most part – even though the NDP fails, again, to realize that those costs are passed off to, and paid for, by consumers. One would hope that the NDP would dissect their own disastrous decade in power in the 1990’s and conduct an autopsy, wondering what went so wrong that they ended up with only two seats in the 79 seat BC legislature during the initial election of Premier Gordon Campbell. Obviously they haven’t. This is exactly the same NDP. Perhaps nobody should be surprised. It’s like the Bill Murray movie, “Groundhog Day”. Déjà vu all over again. When the NDP last held government in BC, they did exactly the same thing regarding “union-only ” c o n s t r u c t io n of p u bl i c infrastructure. To build the new highway on Vancouver Island, the 1990’s NDP government allowed only union companies to “compete” for contracts. Taxpayers paid excessively for that, as the project was many millions of dollars over budget, causing the NDP to faintly exercise

some form of restraint by changing designs late in the process. Most notable was the elimination of intersection overpasses and cloverleaf’s on what became known as the Nanaimo Parkway. The land was procured and in fact still lies dormant at the Aulds Road, Mostar/Jingle Pot, Northfield, 3rd Street/Jingle Pot and 5th Street. The result? Sluggish traffic movement throughout the Parkway, as typical increases in traffic due to ferry traffic and rush hours cause motorists to cautiously approach upcoming lights. This creates a chain reaction of starts and stops up and down the highway. That’s not the worst of it, by a long shot. The resulting head-on car crashes, injuries and even deaths at all of those intersections in the ensuing years would have been completely eliminated, if the proper overpasses and clover leaf exits were installed during construction. The north and south lanes on the Parkway would never have met within the city, making collisions with contrary traffic virtually impossible. Of many well-documented NDP catastrophes (Fast ferries, Bingogate, etc.), perhaps the Nanaimo Parkway union-only construction was the most egregious. Not only

did taxpayers get stiffed again for the massive cost overruns, motorists and passengers have been injured and killed. All because the NDP decided to pay back their big union supporters, complements of the public purse. What next? More fast ferries? Wait just a minute. Horgan announced BC Ferries is going to build five new ferries, and he would like to have them built here. So much for BC Ferries being its own separate entity – it’s clear that the NDP views it as one of its political pawns. There’s a good reason why BC Ferries has had their most recent vessels built in Europe. They’re more cost efficient, and the industry there is capable of handling the capacity of building more ships. BC doesn’t have that capability currently, and labour costs are a big reason why ferries aren’t built at home. But will that stop the NDP? It didn’t before, as then Premier Glen Clark barreled ahead to create the doomed 1990’s fast ferries, which ultimately contributed significantly to the NDP’s demise. What will the NDP do next? Take a good look at what they have done. There’s a good chance they’ll do exactly the same thing, making it clear they haven’t learned from their mistakes at all.

BC CAN SPUR ENTREPRENEURSHIP BY CUTTING PERSONAL INCOME TAXES

THE FRASER INSTITUTE BY ERGETE FEREDE AND CHARLES LAMMAM

E

ntrepreneurship remains a vital source of innovation, which helps grow economies and provide employment opportunities for British Columbians. Unfortunately, several recent studies have found fewer businesses are being started in BC (and Canada as a whole), pointing a long-term decline in rates of entrepreneurship. This downward trend in entrepreneurship could have negative and widespread effects on BC’s

economic well-being. Given the current state of entrepreneurship, there’s a growing debate over how government policies affect entrepreneurship and what policies could help reverse the decline. A common focus of these debates is tax policy. Do higher personal taxes hurt entrepreneurs? If so, how much do changing tax rates affect entrepreneurship? Since BC recently increased its top personal income tax rate from 14.7 per cent to 16.8 per cent, these are timely questions with real consequences for British Columbians. A higher income tax rate can affect entrepreneurship in two ways. On one hand, it can discourage entrepreneurship because entrepreneurial activity is inherently risky, and entrepreneurs pay significant taxes on all incomes (labour income, capital gains or dividends) when they’re successful. However, the tax savings for entrepreneurs are quite limited when they incur losses. Higher

taxes decrease the reward for entrepreneurs but do little to mitigate the risk, leaving them with plenty of risk and far less opportunity for reward. On the other hand, with a higher income tax rate, entrepreneurs have more opportunities to reduce their tax burden through legal tax-planning techniques, and the potential tax-saving benefits increase with higher income tax rates. This suggests that higher income tax rates can actually encourage entrepreneurship, even if it’s not productive entrepreneurship. So how do rising personal income tax rates impact entrepreneurship in practise? A recent Fraser Institute study sought to answer this question. The study analyzed Canadian provincial data from 1984 to 2015, focusing on how the top personal income tax rate affects entrepreneurship while accounting for other factors that also influence entrepreneurship such as demographics, business taxes and the state of the economy. To measure

entrepreneurship, the study uses the business entry rate, defined as the number of new businesses as a percentage of total businesses. The findings are telling and clearly relevant for British Columbians. Increasing the top personal income tax rate is associated with lower rates of entrepreneurship. In BC, for every one percentage point increase in the top personal income tax rate (holding all else constant), 315 fewer new businesses would enter the economy over the long term (in this context, approximately a four-year span). However, the BC government in 2018 increased its top personal income tax rate by 2.1 percentage points. Based on the study’s findings, we estimate that 662 new businesses will not start up in the province due to the higher tax rate. Over the past 30 yea rs, a n average of 25,305 new businesses started in BC each year. Because the federal government also increased its top income tax rate by four percentage points in 2016, British Columbians can expect

the decline in entrepreneurship to be steeper. So relative to the average number of businesses created each year, increasing the top income tax rate by 2.1 percentage points will reduce the number of new businesses by 2.6 per cent. The Canadian economy has experienced a decline in entrepreneurship for years. If BC wants to halt this decline and encourage entrepreneurship, reducing the top income tax rate would be a good place to start. At the very least, if BC policy-makers don’t want to exacerbate the decline in entrepreneurship, they should refrain from further increases in the province’s top income tax rate. Ergete Ferede is associate professor of economics at MacEwan University and Charles Lammam is director of fiscal studies at the Fraser Institute. The study, The Effects on Entrepreneurship of Increasing Provincial Top Personal Income Tax Rates in Canada, is available at www.fraserinstitute.org

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Business Examiner Victoria - August 2018  

Featuring the latest business news and information for Greater Victoria, including Sidney, the Saanich Peninsula, Langford, Colwood, Sooke,...

Business Examiner Victoria - August 2018  

Featuring the latest business news and information for Greater Victoria, including Sidney, the Saanich Peninsula, Langford, Colwood, Sooke,...