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MARCH 2016



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INDEX News Update 2 Cowichan Valley 5 PAGE 14 Parksville 7 Qualicum Beach 7 INDEX Nanaimo 10 News Comoxupdate Valley 342 Cowichan Valley 9 Campbell River 36 Nanaimo 11 Who is Suing Whom 46 Parksville 18 Movers and Shakers 47 West Coast 19 Opinionvalley 50 Comox 20 Law 51 Campbell River 22 Port McNeil 24 Ucluelet 51 Movers & Shakers 32 Opinion 36 Contact us: 1-866-758-2684 Contact us: 1-866-758-2684


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Comox Valley Contingent Invades Vancouver Fanny Bay Oysters to open retail store, Invest Comox Valley event promotes BC Shellfish & Seafood Festival BY MARK MACDONALD


ANCOUVER – Fanny Bay Oysters is opening a new location – in Vancouver. Brian Yip, General Manager of Fanny Bay Oysters, whose headquarters are in Fanny Bay, received a delegation from Invest Comox Valley March 2 to tour the under-construction premises at 762 Cambie Street, a stone’s throw from BC Place Stadium and Rogers Arena. Yip started planning the oyster bar/retail outlet eight months ago, as part of the company’s ambitious plan to market over one million dozen oysters this year. When open in mid-May, the Vancouver outlet will feature a 50 seat restaurant and 2,700 square feet of space for product, retail sales and demonstrations for customers. It will employ 15 full and part-time workers, added to the 80-plus at the Fanny Bay operation on Vancouver Island.

Yip’s visitors were in Vancouver to promote the June 9-19, 10th Annual BC Shellfish & Seafood Festival in the Comox Valley, which they did in style to a packed VIP Launch Event attended by well over 200 people at the Vancouver Fish Company restaurant on Granville Island. The event, organized by Invest Comox Valley (the Comox Valley Economic Development Society), was an immense success, introducing lower mainland VIPs and foodies to what the Festival is all about – and invite them to attend. The evening started at The Lobster Man, and guests were led to the Vancouver Fish Company for the main event. “Team Comox Valley” consisted of members of CVEDS including President R ichard H a rdy of Sa l i sh Se a Fo o d s, Comox Va l ley Development and Construction Association SEE FANNY BAY | PAGE 35

From left: Tricia and Ronald St. Pierre of Locals Restaurant, Kevin East of Ambassador Transportation, Brian Yip, General Manager of Fanny Bay Oysters, and Lise MacDonald of Business Examiner Vancouver Island in front of Fanny Bay Oysters’ new location in downtown Vancouver.

Able Auctions Opens New Nanaimo Location Commercial / Industrial Auction House has sought an Island venue for many years BY DAVID HOLMES


ANAIMO – March 19 will be a history making day for Vancouver-based Able Auctions, as it marks the first time this commercial auction house has staged an event in their new building on Vancouver Island. “A key change that’s happened is that we’ve recently expanded, having just opened a division in Nanaimo. We’ve actually been

looking to locate there for the past two years but the challenge we’ve had was in finding a building big enough for our needs that had the appropriate zoning,” explained company President Jeremy Dodd. Founded in the early 1980s Able Auctions has grown into one of the largest and most successful auction houses in Western Canada, specializing primarily in serving the commercial and industrial marketplace. “I joined the

company in 1986 before purchasing it from the previous owners in 1991. The owners of the day decided they were going to close it down as they had other businesses and they simply didn’t have the time to devote to this one,” Dodd said. “They decided that they wanted to focus on other aspects of their business so I told them I’d take it off their hands and I’ve been doing this ever since.” Able Auctions, operating out of

facilities in Vancouver, Surrey, Abbotsford, Langley and in Calgary has over the past few decades become one of the premier destinations for bargain hunters looking for used business and industrial equipment and inventories. “Our focus is simple; we buy assets off of businesses, we then turn around and auction them off to other businesses as well as SEE ABLE AUCTIONS | PAGE 30


2 BC Main Water Licenses Issued for Site C


real estate activity through the end of the year.” “Financial market jitters offset solid gains from a strong BC economy,” said Ogmundson. “We expect that the economic environment will remain supportive of steady growth in the commercial real estate market.” The CLI was virtually flat to end the year, which in combination with a falling index through the spring and summer has produced a flattening of trend underlying the index. That trend suggests that growth in commercial real estate activity will neither accelerate nor decelerate over the next two to four quarters. Island construction numbers build and Construction Association bullish for 2016

CLI Signals Steady Economic Climate for Commercial Real Estate


The BCREA Commercial Leading Indicator (CLI) broke a string of two consecutive declines, eking out a 0.1 point increase to an index value of 120.0 in the fourth quarter of 2015. On a year-over-year basis, the CLI was 0.4 per cent higher than in 2014. “Uncertainty in the global economy roiled financial and commodity markets in the second quarter,” said BCREA Economist Brendon Ogmundson. “However, BC’s nation leading economic growth should help to sustain commercial

Vancouver Island Construction Activity


The main water licenses were issued to BC Hydro’s Site C project by the deputy comptroller of water rights. Two conditional water licenses allow BC Hydro to store up to 165 million cubic metres of water and divert from 390 cubic metres of water per second to 2,700 cubic metres of water per second from the Peace River for the purposes of power generation. One permit allows for the creation of a reservoir to cover approximately 9,580 hectares of Crown land along the Peace River. All three authorizations are for a period of 40 years and require construction to be completed before Dec. 31, 2025. Prior to construction of the dam and spillways, BC Hydro must have approved engineering plans, an emergency response plan and an environmental management plan in place. Conditions in the water licenses are consistent with environmental assessment certificate conditions. The provincial and federal governments granted approval for Site C in October 2014. The Site C project will require several hundred separate authorizations over the life of construction. More than 30 different authorizations have already been issued for

dam site clearing and construction activities. The Province continues to consult with First Nations on all authorizations that will be required for the project. Site C will provide approximately 10,000 direct jobs during construction and will generate enough electricity to power about 450,000 homes per year, an 8 per cent increase in supply to BC Hydro’s system in 2024. Upon completion, Site C will provide a century of affordable, reliable and clean power that will keep rates low, support British Columbians’ quality of life and enable increased investment and a growing economy.

MARCH 2016

Vancouver Island’s 2015 building permit values totaled $1.4 billion, seven per cent higher than the 2014 value. Residential permits drove the lion’s share of the increase, rising 19 per cent .   Activity in the fourth quarter reflected the gains. The total value of permits in Q4 2015 compared to Q4 2014 rose five per cent to $352.5 million. “ I n a g r o w i n g e c o n o m y,

residential construction activity in 2015 confirms that Vancouver Island continues to attract newcomers, many of whom are building homes and condominiums,” said Greg Baynton, CEO of the Vancouver Island Construction Association (VICA). “This is generating positive economic spin-offs and creating jobs in our communities.” Three regional districts generated most of the Island’s gain in building permits. Comox Valley Regional District posted a 20 per cent increase in building permits, followed by the Capital Regional District with 18 per cent and the Cowichan Valley with eight per cent . Vancouver Island non-residential permit values declined 18 per cent in 2015. The increase in total permit values drove construction employment up 13.1 per cent in 2015 over 2014, resulting in 32,600 people working in the Island’s construction sector. “Activity and the underlying growth trend remain solid for the Island’s construction sector,” Baynton said. “The association’s outlook for 2016 is very positive with building permits are expected to rise 10 per cent to 15 per cent as residential activity strengthens and non-residential construction makes gains.”

NANAIMO 460 Realty First Canadian Brokerage to Hand

Out Profit Shares 460 Realty achieved a historical milestone recently, as they became the first Canadian real estate company to hand out profit-sharing cheques to 18 agents. The independent brokerage, owned by long-time Island real estate broker Randy Forbes, operates under an innovative profit sharing model that is unique to the Canadian real estate industry. While there are a few brokerages that engage in profit sharing back east, they are franchisees of the U.S. real estate company, Keller-Williams. To date, 460 Realty is believed to be the only Canadian brokerage that follows this structure. “We directly attribute the success of our company to our employees, so it was a very proud day for us,” said Forbes. “We are thrilled to be able to share the success of our operation with the people who helped us get there.” 460 Realty is a part of the larger 460 Group of companies, which also includes 460 Property Management, 460 Mortgage Investment Corporation and 460 Communications. This integrated model has provided lateral growth for the company, and has allowed clients to leverage services in a number of areas. This unique business model is just another example of the out-ofbox thinking that helped catapult the 460 Group onto the Vancouver SEE NEWS UPDATE | PAGE 3

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Island real estate scene. In just two short years, the company has overtaken the number two spot for market share and sales in Nanaimo. The company is co-owned by the licensees and employees, which creates a true, collective team effort. This fosters an environment where agents go the distance for each other, for their clients and creates a powerful culture that everyone benefits from. “At the 460 Group, we truly believe that people, values and culture drive our success,� said Forbes. “I think the fact that we were able to hand out profit shares in year two confirms that.�

PORT ALBERNI Airport Moves Ahead Alberni Valley News The Alberni-Clayoquot Regional District voted to tender out engineering services for the expansion of the regional airport. The ACRD has been turned down in all of its grant applications, leaving them needing to borrow all $6 million. They received voter approval to borrow up to $6 million to extend the runway via an alternate approval process this summer. Not all directors were convinced; Ucluelet and Sproat Lake voted against. “The question in my mind is do we go and try to find money with the new federal government and potentially talking to the province? Is it worth it to postpone the project?� Cherry Creek director Lucas Banton asked prior to the vote. Port Alberni director Jack McLeman said it wasn’t worth waiting. “We’ve been turned down by three [grant bodies], we’ve had an alternate approval process we’ve gone through, we have investors wanting to stay or leave or come and not come to the airport. If we wait another year, we might as well say we don’t want the airport.� Beaver Creek director John McNabb said that at $14 of taxes per $200,000 home, the decision was easy. “Last time I bought a case of beer,

it was $39. I can live without a case of beer. We need to do everything we can to encourage grants to come forward.� City of Port Alberni economic development manager Pat Deakin said that Minister of Jobs, Tourism and Skills Training Shirley Bond had set her office to helping Port Alberni secure funding for the airport expansion, following a meeting the prior week. “Their director of economic development for the transportation infrastructure program is really pushing to get us support for the project on a variety of fronts,� Deakin said. “They recognize with the memorandum of understanding that the Coulson Group signed with Airbus back in November [2015], there is huge opportunity and potential for the aerospace industry in the Valley to move forward.� The province announced $8 million in funding this year to support infrastructure improvements at BC airports this year as part of the 2016 B.C. Air Access Program. Access to an enhanced airport could also bolster other economic development in the region, Deakin added. “It is important to continue to move.�

NANAIMO Market Analysis Planned for Nanaimo’s Conference Centre Nanaimo News Bulletin The performance of Nanaimo’s publicly funded Vancouver Island Conference Centre will be understudy in a new market analysis. The City of Nanaimo announced it hired Toronto-based commercial real estate company CBRE to do a market analysis on the conference centre and proposed Gordon Street hotel. The city announced the company and its work Friday, two weeks after it hired CBRE. The work began Jan. 29 and is expected to be completed by the end of March. With a $60,000 budget, CBRE is set to analyze industry trends and the operational history of the centre SEE NEWS UPDATE | PAGE 4


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to what a proposed hotel means for the performance of the centre. The city is also looking to get information on a prospective hotel, according to Bill Corsan, the city’s manager of real estate, who said the study will look at whether a hotel project is economically viable, what kind of project would be the most sensible and to which market the Gordon Street site would be sold. The last time the city did a market study on the conference centre was in 2004. Mayor Bill McKay said the study will give prospective purchasers for the Gordon Street lot an idea of what to expect and will compare original projections, traffic volumes and delegate days predicted in 2004 with actual results. The original market study accounted for a hotel. “If we are looking at the performance of the conference centre without the hotel, hopefully this will give council a much better handle of what they could expect with an operating hotel based on today’s numbers,” McKay said. Coun. Gord Fuller said this market study will determine if the centre should continue to be subsidized, if it’s viable and if a hotel would help make it viable. “It should give us some direction,” he said. The city plans to use information from the market study for its request for proposals on its Gordon Street property, long-reserved for a conference centre hotel. The VICC will also be part of a core services review.

BC A Direct Flight to Improvements

The Province is providing $8 million in funding this year to support infrastructure improvements at BC airports, Minister of Transportation and Infrastructure Todd Stone announced. The funding comes from the BC Air Access Program, announced last year as part of the Province’s 10-year transportation plan, BC on the Move. The ministry committed $24 million over three years and last year announced $6 million, which funded a dozen projects at ten regional and municipal airports throughout the province. “Applications are now being accepted for this exciting program,” said Stone. “Airports play a pivotal role in a community’s economic development by providing safe and reliable transportation for residents, tourists, for medical transport, and for keeping cargo flowing. This new funding will help small and regional airports make critical upgrades and improvements to their infrastructure.” Through the program, the ministry shares costs with public airports on projects such as lighting and navigational systems, terminal building expansion or upgrades, and runway improvements. These types of projects allow airports to improve safety, accommodate larger aircraft, support more frequent flights and enable the continued growth of local and provincial economies. The program also encourages funding partnerships with the federal government, local and regional governments and agencies, and the private sector. The deadline for applications for this year’s funding is April 8, 2016. Applications will be accepted from public airport operators, including local governments and other operating authorities.


MARCH 2016

Cowichan Business Leaders Optimistic About Their Future MNP Business Leaders Survey released at Cowichan Economic Outlook Breakfast


UNCAN – Over 60 per cent of Cowichan region business leaders are optimistic about the financial performance of their business in 2016. That was among the key findings of the first-ever MNP Business Leaders Survey for the Cowichan region presented March 3 to a sold out crowd at the Cowichan Economic Outlook Breakfast in Duncan. Both the survey and the economic outlook event were conducted jointly by the Duncan Cowichan Chamber of Commerce, Community Futures Cowichan and the accounting and consulting firm MNP. The survey itself was modelled after similar surveys conducted by MNP in other communities across Canada. While generally positive, business leaders noted concerns about the region’s overall profile and image. Among the key findings: ■ 54 per cent of respondents reported the financial performance of their business improved in the past 12 months and nearly 30 per cent hired new employees. ■ Looking ahead, 62 per cent of respondents expect their financial performance to improve in 2016 and 48 per cent expect to increase their capital investment in the next three years. ■ The greatest challenge facing local businesses in the next 12 months is a skills shortage. Other notable challenges limiting business growth included transportation and shipping costs and the image of the community. ■ Four in 10 business leaders said the Cowichan region’s business climate is

competitive with other regions on the Island; however, they say there is still room for improvement. The clear message to local government: cut the red tape. ■ Nearly six in 10 businesses do not have a succession plan. ■ 72 per cent of respondents generally support the idea of amalgamating the City of Duncan and the Municipality of North Cowichan. The survey reflects the opinions of 202 local business leaders from telephone interviews conducted by a third-party market research firm, PRA Inc., between January 13-26, 2016. 40 percent of the businesses reached by PRA participated in the survey, which is considered a very high response rate. “We are very happy with the participation we received for the first year of the survey, which gives us a valuable benchmark with which to compare the results of future surveys,” says Marsha Stanley, Partner and Business Advisor, MNP Duncan. “I’m hopeful that the results will spark some meaningful discussion in our community about how to help our local businesses grow and succeed, and improve the overall economic climate in the Cowichan region.” Julie Scurr, President of the Duncan-Cowichan Chamber, noted “It’s clear that business understands how important livability is to the economy. This data will give us a wealth of insights to program professional development and events for the business community.” A summary presentation of the survey results is available online at www.MNP.ca/leaders.

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have been in business for almost 30 years and have observed companies as an accountant, business advisor and business valuator. I believe I can recognize the businesses and people that will succeed and remain successful. By success I am talking about the businesses that consistently earn a profit. I think it is safe to say that it requires sales ability, products or services that people need or want, and finally, management skills. It also requires a good understanding of risk and return. Let’s look at several common business situations. Common Business Situation #1 You have a restaurant that is doing great. There is a line up every night, and it is pretty much accepted that you know what you’re doing. It seems like a no-brainer that you would want to open a lot more restaurants just like it. The benefits seem obvious. But what are the risks? As you would expect, there are lots of risks, including food quality, portions served, staff management and cash flow. Although these risks cannot be removed, they can be managed. The high performers start by figuring out where in their model the success comes from, and then determine a way to transfer the successful aspects

suppliers and quality employees are looking for signs that the organization is more than just a good entrepreneur

Mike Berris, CPA, CA, CBV and Partner Smythe LLP to a new location. While all of this seems logical, you might be surprised as to how few business people actually plan for expansion. Successful businesses usually have a formal system to evaluate expansion, with the intent to transfer the goodwill to the next restaurant by giving the same value experience to customers. Although it may not be overtly expressed, investors, lenders, suppliers and quality employees are looking for signs that the organization is more than just

a good entrepreneur. They are looking for great management. Common Business Situation #2 You run a successful business with sales around $1.5 million. After a fair wage to yourself, the company nets $300,000. An equivalently successful, longtime competitor of yours is retiring and has asked if you may be interested in buying his business. He wants $1 million dollars and the bank is willing to lend you $700,000. It seems reasonable, but after talking to your spouse she is worried that you can’t afford it, and she does not like debt.

She is especially worried where the $300,000 shortfall will come from. In this situation, despite your spouse’s concerns, there is clear reason to analyze the opportunity. We would suggest asking your competitor for preliminary financial information, and developing a financial model to understand what the combined organization might look like, and evaluate how it can be financed. The risk can be managed by how you structure the deal and with careful due diligence. In most cases, there is less risk with a larger business as you can afford to make improvements and hire better people. Eventually, you will become a more attractive acquisition target when you decide to sell your company. Common Business Situation #3 Your third cousin is a manager at a successful electronics business. The founder is retiring and will be selling his 100 per cent interest to four managers, including your cousin. Because of your sales background he suggests that you would be a good fit and has asked if you are interested to invest in 20 per cent of the business. After careful analysis of the financial records and projections, it appears the return on your

investment would be 20 per cent annually. While the investment is interesting, the deal is loaded with risk. You know little about the electronics business, you will be an outsider, you will have little to no control on whether dividends will actually be paid and you have no idea whether the customer relationships are all with the retiring owner. In a situation like this, I would advise that there is too much risk to invest without knowing a lot more information. Once again, through a well-structured process you can get a better understanding of the company and how you might lower your risks. In each of these cases there is uncertainty. From one perspective, the risk is what allows you to make a higher return. But you have to know what the risks are and how to manage them if the worst scenario comes true. Smythe Advisory helps business people develop the financial tools to evaluate opportunities and their related risks. Smythe LLP is a team of dedicated professionals who provide reliable accounting, tax and advisory services to businesses and individuals. They can be reached at 604 687 1231.


MARCH 2016


Briuolo, Lindsay and Lefty’s Earn Honours Developer Has Unique Plans for High Profile Parksville Land Parksville Qualicum Beach News at Qualicum Beach Community Awards Parksville Qualicum Beach News UA L ICU M BE ACH Lefty’s Fresh Foods was honoured recently as the Business of the Year during the Qualicum Beach Chamber of Commerce Community Awards. Ian Lindsay was honoured as Citizen of the Year and John Briuolo of Quality Foods was given the Lifetime Achievement Award. Each year, the chamber honours individuals and businesses for their contribution to the community. This celebration follows a nomination period during which Qualicum Beach residents and visitors are encou raged to nom i nate those t hey con sid er d e ser v i n g of recognition. Also nominated for Business of the Year were Pedego Electric Bikes and Bailey’s in the Vi l lage. A lso nom i nated for Citizen of the Year was Diana LaMonte. Dave Graham from 88.5 The Beach was the night’s emcee and hosted a lively evening full of celebrat ion a nd ack nowled gement at t he Q u a l icu m Beach Civic Centre. Keynote speaker Kait Burgan guided the audience through an energetic tour of life behind the scenes at Shaw TV’s “Go Island” and


discussed the importance of diversity and the value of noticing what happens in the periphery. A few of those people being honoured last night were nominated in more than one area. T he short-l isted nom i nees a nd re cipient s for t he 2015 Qualicum Beach Community Awards are: T he Volu nteer of t he Yea r winner was Gord Almond. Also nominated were Michele Jack and Erin Holmes. The Community Builder of the Year was St. Stephen’s United Church. Also nominated were Qualicum Beach-Beach Day and Young Life-Qualicum Beach. The Outstanding Customer Service award went to Chelsea Cummings of Ohs Marketing Tea m at Roya l L ePage. A lso nominated were Helen Fauvel of A Step Above and Darrin Andrews of Pharmasave Qualicum Beach. The New Business of the Year was CrossFit Qualicum Beach. Also nominated were Skydive Vancouver Island and HeBrews Restaurant. The Newsmaker of the Year was the ever g row i ng tech / ga m ing business Cloud head Games. A lso nominated was Gord Johns for his federal election victory.



A R K S V I L L E - At f i rs t glance, it’s a unique plan for Parksville, a development with a plaza feel that doesn’t put parking right out front. The mixed residential/commercial project at the corner of Island Highway and Shelly Road — beside A&W and across Shelly from Parksville Chrysler — received its development permit last week from city council in a unanimous vote. The plan is to feature at least six retail shops and another larger building with 27 residential units. All would be facing a courtyard that would have what’s being called a rain garden, along with tables and chairs, presumably for people to mingle and enjoy the services of the retail shops. Parking for the residences would be underground. “I’m pleased with the rain garden, the mixed use,” said Coun. Teresa Patterson, who sits on the city’s advisory design panel. “It won’t happen all at once, is what I gathered, but in phases.” Island West Coast Developments Ltd. of Nanaimo is spearhead i ng t he project for t he owners, who include Parksville Chrysler’s Bruce Alexander, said Island West Coast’s Jordan Almond, who could not put a timeline on construction, completion or residency.

An artist’s concept of a proposed new mixed commercial/ residential development on the Island Highway at Shelly Road. In the drawing above, Island Highway is at the bottom left and Parksville Chrysler would be at top left. PHOTO SUBMITTED BY RAYMOND DEBEELD ARCHITECTS

“We’re in the midst of getting proposals together for sub consultants and then we will put together drawings for building permits,” said Almond, who also said the state of the economy right now is a plus for the project. “The market is definitely favourable right now — great timing for building,” said Almond. “It’s a very exciting project.” Almond said he has been in discussion with a few possible retail tenants, but “nothing is set in stone.” The drawings seem to indicate a preference for a coffee shop as one of the tenants.






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Architect Raymond DeBeeld said the design offers someth i ng a l ittle d i fferent tha n similar retail/commercial mix developments. “We’re trying to get away from the parking lot in front, facing the street,” said DeBeeld. Other plans for residential developments on high-profile land have received development permits in the last couple of years (on McMillan and at the old Post and Lantern Inn site on Island Highway across from McDonald’s, for example), but have not started construction.


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MARCH 2016

RE/MAX Broker/Owners Take Top Honours for Western Canada in Las Vegas


A NA I MO – RE/ MAX of Nanaimo and RE/MAX M i d-I s l a n d R e a l t y o f Ucluelet made their presence k now n at the R E/ MAX International Awards Conference in Las Vegas February 28. Ch a rl ie Pa rker, M i ke Heinrich and Graeme Parker, Broker/Owners of RE/ MAX of Nanaimo and RE/ MAX Camosun Victoria, were named winners of the Canadian Multi-Office Broker/Owners of the Year Award for 2015. Topping the Small Market category were Judy Gray and Carl Scott of RE/ MAX Mid-Island Realty in Ucluelet. T he award recognizes owners for being the best amongst peers at providing leadership, services and world class resources to their agents. “This is a testament to the wonderful sales professionals within our organization who are recognized as the absolute best in the real estate business,” says Charlie Parker. “Of course, n on e of t h i s wo u ld b e

RE/MAX of Nanaimo and RE/MAX Mid-Island Realty of Ucluelet earn recognition for 2015 efforts possible without the commitment of our incredible leadership team and staff members.” Heinrich adds “I totally Agre with Charlie that our ownership group is so privileged to work with the caliber of professionalism demonstrated by our amazing sales associates and the phenomenal support team we have with us.” RE/MAX Western Canada captured one Luminary of Distinction, 11 Circle

of Legends, 94 Lifetime Achievement and 241 Hall of Fa me awa rd s at t he event. “Overall, our Western Canada region experienced a very successf u l yea r, with tremendous growth in overall membership,” says Elton Ash, RE/MAX of Western Canada Regional Executive Vice President. “ O u r s a l e s a s s o c i a te s helped a record number of families achieve their home ownership dreams this year as well.”

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et the fun begin! March is the month that Festivals and special events really

get started in Nanaimo. That’s why the month has been branded as “Festival Nanaimo” celebrating all of the activities that kick off a year of festivities for our community. We notice it especially at the Ch a mb er w it h t h re e of ou r major events taking place in and around the month. “Dine About” started in mid-February and runs until March 6. Enjoy fixed price, high quality, great value, 3 course menus at $25, $35 and $45 at 28 different restaurants from Qualicum Beach to Cedar. Nanaimo joins Vancouver, Victoria and Kelowna

in this popular spring dining promot ion. T he event end s March 6. On Ma rch 4, excel lence i n busi ness is rewa rded at ou r annual Business Achievement Awards. This year the Awards presentation takes on an “Oscar-style” format as it moves to the Port Theatre with high-class appies, a jazz band in the lobby, paparazzi at the door, plenty of bubbly available, and a little big band on stage to welcome the winners onto the stage. Then, on Saturday, April 2, the Chamber presents Nanaimo’s first Food Truck Festival downtown. It complements two other events that day – Pirate Fest

and the Vancouver Island Sympony’s Community Day. Join the crowds and get in on some fine ‘street eats’ and enjoy the entertainment. Watch for more news coming soon! And then the rest of the year’s very special celebrations unfold (and this is just a partial list) – Heritage Days and the Book Festival in May, our Feastival in June along with the Multicultural Festival. Summertime is packed starting with Canada Day, then Dragon Boats, followed by Silly Boat Regatta, the Great Bathtub Race and Marine Festival. Move into August and welcome the Blues Festival and our own incredible agricultural

fair – VIEX. That slides us into a u t u m n w h e n t h e Old City Quarter hosts Harvest Festival heralding in several other food events i nclud i ng the Bite of Nanaimo. Of course, these are only highlights of Nanaimo’s festivals a nd celebratory events. T he Chamber is excited to be part of these events and proud to take the lead on a few of them. See you at a Festival soon – there’s so many to choose from! Kim Smythe is CEO of the Greater Nanaimo Chamber of Commerce. He can be reached at ceo@ nanaimochamber.bc.ca

Housing Market Shows No Signs of Slowing Down


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ANCOUVER ISLAND –The housing market in the VIREB area showed no signs of slowing down in February, with sales activity continuing in the same vein as January. In February 2016, 407 single-family homes sold compared to 282 last February, an increase of 44 per cent . Month over month, sales were up by 58 per cent from the 258 sales processed in January 2016. Last month’s active listings totalled 1,527, down 23 per cent from the 1,990 reported in February 2015. BCREA Chief Economist Cameron Muir states that the entire south coast of British Columbia is witnessing a robust real estate market. Record levels of consumer demand are fuelling sales, bolstered by British Columbia’s strong economy, which continues to lead the country due to sluggish economic conditions in the rest of Canada. “Some of what we’re seeing is pent-up demand spilling over from 2015, which saw record sales,” says Muir. “We’re anticipating that 2016 will be another busy year, but do expect activity to taper off somewhat in the latter half.” VIREB President Margo Hoffman reports that the VIREB market is firmly in seller’s territory, with

limited inventory continuing to be a challenge. Savvy sellers should take advantage of market conditions and consider putting their home on the market now. “We’re seeing multiple offers in many transactions throughout the board area because there are more buyers than sellers,” says Hoffman. “If you’ve been thinking about selling, it’s a perfect time to do so because there are lots of people who will want your home.” Despite robust market conditions, Hoffman notes that the VIREB housing market is still very affordable compared to other parts of the province. “We’re beginning to see some migration from Vancouver that isn’t retirement-focused,” says Hoffman. “An interesting development we’re watching is younger professionals who are trading in their homes for a significantly nicer property on Vancouver Island and then commuting to their jobs on the Lower Mainland.” Although this development is nowhere near a trend, Hoffman notes that commuting options are making doing so a feasible alternative to the expensive real estate on the Lower Mainland and in the Fraser Valley. “We have the ferry, float planes,

and Helijet, so getting to and from the Island is much easier than it used it to be,” says Hoffman. In February 2016, the benchmark price of a single-family home in the VIREB area was $340,900, up 5.78 per cent from one year ago. Benchmark pricing tracks the value of a typical home in the reported area. Additionally, in virtually every market, townhouses and apartments posted healthy increases in the benchmark price. The average MLS® price of a single-family home in February was $386,974, a 16 per cent increase from February 2015. The February 2016 benchmark price of a single-family home in the Campbell River area was $272,300, virtually unchanged from last year. In the Comox Valley, the benchmark price was $342,900, up 7.02 per cent from 2015. Duncan reported a benchmark price of $303,800, an increase of 6.95 per cent over the same month in 2015 and down slightly from last month. Nanaimo’s benchmark price rose 4.87 per cent to $356,900, down slightly from January, while the Parksville-Qualicum area saw its benchmark price rise by 8.27 per cent to $379,600. The price for a benchmark home in Port Alberni was $190,300, an increase of 8.37 per cent since February 2015.

Kennedy, a key member of the Àrm for over 4 years, has diverse experience with Àshing, real estate, & construction industries including GST rebates. She manages a number of our corporate groups & high net worth individuals along with our estate, non-resident, and foreign reporting Àlings. Kennedy graduated with Distinction from VIU in 2012 with a BBA in Accounting & earned her CPA designation in 2015.

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...improve your cybersecurity With March comes spring and Fraud Prevention month. This month BBB serving Vancouver Island is focusing on helping small businesses to better understand cybersecurity threats and how they may impact operations. Cybersecurity for your business is not only about adding layers of security technology. It starts with understanding and managing your cybersecurity risks. The following tips are an excerpt from the 5 Steps to Better Business Cybersecurity Guide which is based on the National Institute of Standards Technology (NIST) Cybersecurity Framework. These tips represent an approach to cybersecurity that applies to the specifics of your business, helping you understand how best to identify and protect your business’s vital data and technology assets, as well as how to detect, respond to and recover from a cybersecurity incident. Rosalind Scott, BBBVI President & CEO

a special thanks to our

Community Partners

1. IDENTIFY Take inventory of key technologies you use and know what information you need to rebuild your infrastructure from scratch. Inventory the key data you use and store and keep track of likely threats. 2. PROTECT Assess what protective measures you need to have in place to be as prepared as possible for a cyber incident. Put protective policies in place for technologies, data and users, and ensure that your contracts with cloud and other technology service providers include the same protections. 3. DETECT Put measures in place to alert you about current or imminent threats to system integrity, or loss or compromise of data. Train your users to identify and speedily report threats or incidents. 4. RESPOND Make and practice an incidence response plan to contain an attack or incident and maintain business operations in the short term. 5. RECOVER Know what to do to return to normal business operations after an incident. Protect sensitive data and your business reputation over the long term.

*Trade-mark of the Council of Better Business Bureaus used under license.

Nominate a Business for a Torch Award Do you know of a business that stands out from the crowd? Nominate them for a BBB Torch Award. Visit bbb.org/

vancouver-island For additional information and resources on business related Cybersecurity go to: bbb.org/cybersecurity. For more information about BBB serving Vancouver Island visit our website at: bbb.org/vancouver-island.

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MARCH 2016

COWICHAN VALLEY Region becomes food connoisseur’s destination of choice Optimism is a key theme throughout the MNP Business Leaders Survey BETH HENDRY-YIM


n the sheltered east coast of Vancouver Island lies Canada’s only maritime Mediterranean climate zone. Originally named “the Warm Land’ by First Nations people, the Cowichan region extends north of Victoria from Mill Bay to just south of Nanaimo in Cedar, and includes Thetis Island, Duncan, Youbou, Shawnigan and Cowichan Lake communities, Ladysmith and Cobble Hill. Touted as the next Napa Valley due to its long, dry summers, low risk of frost and rich soil blend of glacial sand and gravel, the valley is becoming a food connoisseur’s destination of choice. “The region has remarkable gastronomic variety,” said Ross Blackwell, general manager of planning for the Cowichan Valley Regional District (CVRD). “Not only for grape and berry wine, but also with specialty cheeses, artisan bakeries, farm tours and farm stays, restaurants and our weekly, year long market. It has similar offerings to the Okanagan with the additional diversity of the marine

Chris Duncan saw one of the key themes was the importance of working together

Ross Blackwell said growth in the region has been consistent even through 2008



environment.” Rob Conway, manager of development services, CVRD, said that the food economy is bringing young people to the region who are interested in creating market gardens on smaller parcels of land and is expanding the emerging food tourism industry. “It’s a dynamic and growing

segment and is attracting a demographic looking for a lifestyle that includes food, wine and art,” Blackwell said. Mayor of Duncan, Phil Kent, said that the region is striving for diversity, developing its own expression and unique identity, adding that, although it has a strong foundational history in forestry

and fishing, it is not reliant on the resource segment. “We are seeing an increase in professional personal services, publishing, writing, health services and home based business,” he said. “We also have one of BC’s largest First Nations bands, which is working on its own in the operation and development of a significant commercial area that includes a casino and outdoor shopping center.” As the region continues to draw attention from visitors and potential business owners, stakeholders are looking to get a picture of how growth can be sustainably managed and business needs met. On March 3, results of the MNP Business Leaders Survey, Cowichan Region 2016, revealed that two of the best successes or initiatives that have occurred in the Cowichan Region are within the local food sector and wine industry developments. The survey, developed in partnership between MNP, the Duncan Cowichan Chamber of Commerce and Community Futures Cowichan, is designed to provide an economic snapshot of the local business community and opinions on key

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Duncan’s year-long farm market offers variety in foods and art

More than 50 per cent of businesses reported better performance compared to last year



local issues. “It creates a benchmark or starting point,” said Marsha Stanley, partner and business advisor, MNP Duncan, adding that, at the survey’s sold-out announcement event, a diverse cross section of stakeholders attended, including local and federal government representatives. Chris Duncan, business advisor, MNP, said that the survey helps businesses, organizations and government agencies in the region plan for the future. “One of the key themes we heard was the importance of working together to improve our local economy. The survey seems to have kick-started the conversation around how to move forward.” Respondents of the survey included business owners, CEOs, presidents, executive directors and designated senior corporate officers from businesses across all industry sectors in the Cowichan Region. The majority of respondents, just under 50 per cent, were small businesses with one to four employees. Eighteen per cent were from the retail industry. The information gleaned from the survey was revealing, with a focus on the need for succession planning, better transportation and shipping costs, reduced red tape and increased promotion of the Cowichan Region as a tourism destination. “Fifty-seven per cent of respondents did not have a succession plan,” said Stanley. “What happens when the owners retire? What kind of an impact will that have on the economy?” The challenges faced by businesses, as indicated by the survey results, were skills shortage, transportation/ shipping costs and managing business growth and expansion. Part of the solution to a skills shortage, said Conway, is providing affordable housing. And new development is being seen across the region with the most growth occurring within the South Mill Bay/Shawnigan Lake area. “Twelve hundred homes have been prezoned,” said Conway, adding that at Mill Site in Youbou almost 2000 homes have been pre-zoned and will be built over the next five to six years and in Paldi another 500 homes will be developed. Blackwell said that growth in the region has been consistent, even after the recession of 2008. “We get commuters from Victoria. Working families traveling during off hours for shift work and able to afford a home in the Cowichan Region.” Kent said the key to continued economic development is through learning about the connections in the region and creating a synergy within each sector.

“The strength is already there,” he said. “We have a very strong entrepreneurial spirit.” Building on tourism and connecting it to the arts economy has seen the regional district developing Film Cowichan, an initiative of Economic Development Cowichan that works at attracting and supporting the film industry. Sunfest, an annual music event, continues to attract chart stoppers and large crowds, but will soon have a new home. “The festival has drawn big names and high level performers like Keith Urban in 2015 and Carrie Underwood in 2016. Originally held north of Duncan the event will be getting a new venue. Organizers recently acquired a site by Youbou on Cowichan Lake. It’s been rezoned for the festival to accommodate a bigger and better venue,’ Conway said. LakeTown Ranch Music and Recreation Park, the new home of Sunfest, will increase parking and camping facilities, but is also installing state of the art infrastructure designed for the festival. The event draws thousands of attendees with a large economic impact. Smaller music festivals are also creating a draw for tourists and opportunities for value added businesses. Rock of the Woods showcases emerging and local talent and the Cowichan Music Festival celebrates its 67th year. Another tie-in for tourism is the the building of the Vancouver Island Motorsport Resort, a 19-hectare automotive resort, designed by the world’s foremost authority in track design, test facilities and driving clubs. Located at 4063 Cowichan Valley Hwy, the year-round resort will have a 15,000 sq. ft. clubhouse, presentation centre, observation deck and pit garages with set-up bays and staging areas. The facility will allow its 300-members to enjoy the thrill of driving a high-performance vehicle and manufacturers a venue for showcasing new vehicles at product launches. Conway said owners of the club have redeveloped the neighbouring Aerie Resort and Spa to accommodate wealthy clients. “It was a huge investment, but a great draw for the area.” With the Cowichan region developing an identity and direction, there is a strong sense of optimism. Stanley said that the overall feel of the survey presented a positive outlook with 62 per cent of respondents optimistic about growth in 2016. Forty-one per cent of respondents said their business, over the next year, would be increasing its number of employees, while 54.4 per cent said they would stay the same, and 48.5 per cent claimed their

capital investment would increase over the next three years. The survey also showed that the local business climate is competitive with other Island regions. Peter Van Dongen, regional marketing manager, MNP, said that the survey will be conducted again in two years and results compared. “While this first survey provided a much-needed baseline, the results will become even more meaningful in future years because we can start to track our progress against key opportunities and challenges identified by local business owners.” Blackwell said that moving ahead will include working with investors, not only to attract new business but also in retaining existing businesses.

“The region has additional capacity for growth,” he said, adding that the CVRD also wants to support the businesses that have given the region its unique flavour. The region is easily accessed with a 25-minute flight from Vancouver to either Victoria or Nanaimo Airports or a ferry ride across the Salish Sea and one to two-hour drive along the Island Highway. In February, average sale price for a single family home increased in the Cowichan Valley from $335,696 to $395,666, while apartments saw a decrease from $132,000 to $127,000 in Duncan. In addition, the valley saw the biggest increase on the island in overall sales, pulling in a 78 per cent increase in the number of single family residential units sold.

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MARCH 2016

CUSTOM BUILDER STRIVING TO REMAIN AT THE LEADING EDGE “We have a huge amount Cowichan Woodwork is undergoing a major expansion of its shop and showroom space

of experience in-house, both in depth and breadth.” GORDON SMITH


OBBL E H I L L – A t r ue Renaissance man, Gordon Smith has excelled at any number of fields, from teacher and craftsman to successful business owner. He realized that his true happiness came from crafting with his own hands, and seeing an idea turned into a tangible object. That quest for creative satisfaction was the catalyst for the founding of Cowichan Woodwork Ltd. “I’ve been involved in the industry in one form or another since 1976 as both a business owner and as a cabinet maker. I have also been involved with the sale of contract large-scale building supplies along the way and even did some small development work,” he explained. “I did very well initially with a building supply company in Victoria which was called Jubilee Building Supplies. But the downturn in the eighties hit the market hard, so I went back to school and ended up teaching architectural drafting and woodwork at the high school


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Cowichan Woodwork has earned a reputation as solid as the materials used in its high end residential projects Cowichan Woodwork (CWW) is the result of that desire. Today Cowichan Woodwork (Cabinetry and Millwork) has become the designer and supplier of choice for many high-end residential builders and homeowners, with its kitchens, vanities, counters, cabinetry and custom millwork found in some of the most spectacular properties in the Central Vancouver Island area, the Gulf Islands, Victoria, and Vancouver. Additionally, CWW has had much success i n the busi ness a nd commercial end of the industry. “In 2003 I started small and just on my own. Word spread and demand out-grew the initial workshop; consequently in 2008 I purchased the original Cowichan Joinery Building on Cobble Hill Road. Currently in the process of adding to its substantial workshop at 1550 Thain Road in Cobble Hill, the revamped facility is expected to be ready by May and will feature more than 11,000


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square feet of shop, office and showroom space. While primarily focused on the higher end residential market, the firm has completed numerous commercial and industrial projects as well. From its inception, the company aimed to remain at the forefront of the industry in two ways. Firstly, in terms of technology as the first Cowichan company to utilize Computer Numeric Control (CNC) equ ipment i n a wood workshop. Secondly, with its commitment to, and respect for, the environment. With this in mind, CWW became one of the very few FSC (Forestry Stewardship Council) certified shops on Vancouver Island,” Smith said. “FSC is as green as you can get worldw ide, a nd rema i ns the standard for Europe. Importantly, this is not an industry monitored system as some green guidelines are. Customers can feel confident that FSC products are carefully audited all along the way from the forest floor to the retail store. There is nothing greener.” CNC machinery, using computer controlled equipment to cut and shape materials, is far more common in a metal fabricating plant than it is in a wood working shop. Cowichan Woodwork was a pioneer locally in the SEE COWICHAN WOODWORK | PAGE 16

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adoption of these state of the art tools. “No one else had anything like it here when we started. Other millwork companies were aware of CNC, but no one else had made the leap. It’s a case that is less about duplication and more about precise replication of creative layout. We’re now on to our third CNC machine, so we’ve moved up several notches over the years,” said Smith. W h i le te ch nolog y h a s i ncreased productivity, the essence of the business lies in the commitment to craftsmanship shared by Smith and his entire staff. From its humble beginnings CWW now has a team of shop managers, a CNC engineer and 10 skilled woodworkers. “In addition, we have three highly experienced and knowledgeable designers. The first step in design is listening closely to the client, getting a sense of their personal tastes, and then developing an understanding of their practical layout requirements. We have a huge amount of experience in-house, both in depth and breadth.” Another exciting addition to the company’s product line is the introduction of Cambria® quartz countertops, an exquisite and versatile line manufactured in the United States primarily from quartz quarried in Quebec. “Cambria is a superb countertop

product that comes in 126 colors, patterns and organic configurations. There is amazing selection. We are now a premier dealer for Cambria, which is something that just happened in the past few months. That’s a big pa rt of the motivation behind our expansion plans,” Smith stated. “Our Cambria quartz is laser-templated, then cut at the factory from the template files we send. When we arrive at your home our tops need no further on-site machining other than faucet openings as they are already precisely shaped for your home or business. No mess and a perfect fit every time,” he said. Fo r S m i t h a n d C o w i c h a n Woodwork, the future and the continued success of the company are inexorably linked to the quality of the service and products they provide. “When thinking about our business, the words that come to my mind are value, confidence and trust. Inspiring design should be in there too. We’re always striving to be one step ahead. My business perspective is one that values clients first, and then considers our professional strengths in design, technology and expertise. “Our new showroom which will open this summer will be an exceptional example of all our skill-sets. We always want to be just ahead of the curve.” To learn more visit t he c ompa ny web s ite at: www.cowichanwoodwork.com/

Congratulations Cowichan Woodwork on your continued growth and success!

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MARCH 2016

BOATING & MARINE Boating Industry Expecting Record Season Marine tourism has become a billion dollar industry in British Columbia BY DAVID HOLMES


or the British Columbia recreational boating industry it’s like a Perfect Storm, but in reverse. A cluster of unique and separate factors have come together to produce a result, only this time it’s a very positive one. Not wanting to carry the marine pun too far, but boating, especially in terms of waterborne tourism, is riding a wave of success. “We did a 100 per cent survey of marinas on the coast in 2014 and determined that boater spending, the money spent by marine tourists during that season reached $275 million, and that’s just the people out and about on their boats, the people that were physica l ly touring around,” explained Michael McLaughlin, the Project Manager for AHOY BC. AHOY BC operates an interactive website created by the BC Ocean Boating Tourism Association (BCOBTA) a non-profit society created to help promote and support sea going tourism on British Columbia’s coast. “While the direct tourism revenue is about $275 million that doesn’t count the indirect revenue, the money that goes into the communities as a result of

AHOY BC has launched an interactive website to cater to the needs of marine based tourists these tourists,” McLaughlin said. “T he m a r i n a s h ave to buy the fuel they sell to the boaters and the Cheezies and the pop or whatever else they in turn sell to the visitors. All of this financial movement of course

helps the entire local economy. There is a 2012 marine manufacturer’s report that puts the value of recreational boating in BC at $1.6 billion per year.” A catalyst for this surge in boating tourism is a combination of factors, most notably the

weakness of the Canadian dollar when compared to its American counterpart. “The relative low value of the Canadian dollar along with the current drop in fuel prices and other factors SEE BOATING & MARINE | PAGE 18

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The BC coast offers many attractions for marine visitors with the sheltered waters of the Inside Passage a favourite In 2014 AHOY BC conducted a survey that received input from 100 per cent of the marinas located on the coast Stay connected on the water, out of the range of Stay cell phones & radio antennas, with the connected Globalstar satellite on land or network. Globalstar off ers superior voice at sea. quality and the fastest MSS data speeds available today.


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have really helped to boost the ocean going tourist market,” explained Ian McPherson, the owner of Nanaimo Yacht Charters and Sailing School. “It’s no exaggeration to say that we’ve had more inquiries from south of the border then we’ve ever had. For a n American visitor it’s certainly a discounted holiday what with the value of the Canadian dol l a r versu s t he A mer ica n right now. From our company’s

perspective we’ve never had better bookings so we’re expecting the 2016 boating season to be a very brisk one.” A Nanaimo-based yacht charter company and sailing school, McPherson’s team administers a fleet of about 100 vessels ranging in length from 27’ to more than 50’. “There are a lot of boats out there for charter as our fleet could include as many as 100 boats at any one time. Some of the boats we own and some are owned by individuals who use them only randomly,” McPherson explained.

“ I n a w a y w e’re s o r t o f a property manager for the boat owner. T hey may not live in Na na i mo they m ig ht l ive i n Calgary but keep a boat moored here. It’s somewhat analogous to owning a rental property. If you look at the stats for boat usage I think the average is less than four weeks of usage per year, which is scandalous when you consider how much a boat costs. We keep the client’s boat maintained and earning revenue for them through charters SEE BOATING & MARINE | PAGE 19


MARCH 2016


when they’re not here to use it themselves.” The National Marine Manufacturers Association (NMMA) recently released its a n nua l recreational marine industry statistics report for 2015. The year-end summary indicated that nationwide recreational boat sales topped the $3 billion mark last year, with more than 38,000 new boats being sold across the country. Interestingly this number is actually a drop of 5.4 per cent from 2014. The sale of used boats in Canada (more than 64,000) however

Industry estimates place the value of marine based tourism at more than $1.billion annually in BC


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MARCH 2016

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Sheltered marinas, such as here at Ganges on Salt Spring Island, attract visitors from all across the globe

was up more than seven per cent from the year before. “T he decrease the industry saw in sales of new boat units in 2015 is estimated to largely be a result of the exchange rate, which currently favors Canadians buying recreational boats in the US.”, explained Sara Anghel, Executive Director of NMMA Canada in the report. The NMMA report also said the sale of personal watercraft, fixtures on Lake Okanagan and countless fresh water

bodies in the BC Interior were up more than 10 per cent last year, as was the sale of outboard motors, especially in British Columbia. Motor sales in other parts of the country, especially in Saskatchewan and the Northwest Territories were down significantly from 2014. But boating in BC isn’t restricted to Seadoos and yachts - the industry is as varied as the individuals who participate. “The entire industry could include everything from kayaks and standup paddle boards and small fishing boats all the way up to large yachts and vessels SEE BOATING & MARINE | PAGE 21

VICTORIA BOAT BUILDER SERVES GLOBAL MARKET “These boats go out while Titan Boats has the technology to service a variety of industries

other people are heading back to shore.” JOHN STANNERS PRESIDENT, TITAN BOATS


IDNEY – Fast, rugged, maneuverable and cost effective, the use of Rigid Hull Inflatable Boats (RHIB) has revolutionized the world of offshore naval tactics and marine-based law enforcement. A world class leader in the design and manufacture of RHIBs Sidney’s Titan Boats has, during the past 20 years, produced more than 400 vessels, in service with clients around the globe. “The sort of agencies that we would build boats for would include police forces (including the RCMP), the Department of Fisheries and Oceans (DFO), the Ministry of Environment, Canada Customs and others,” explained Paul Smith, Titan’s Business Manager. “We’ve also constructed boats for other governments such as in the United States. In the past we’ve built vessels for the Los Angeles County Sheriff’s Department, two Sheriffs’ Departments in Nevada, for the Coast Guard Auxiliary, search and rescue vessels and others. Probably one of the more interesting projects we’re working on right now is a pair of

patrol boats for the Slovenian Police Department.” Ranging in size from 17’ to 40’, Titan RHIBs have hulls made of aluminum and are equipped with inflated collars that add buoyancy and stability, even under the most adverse conditions. “The vessels we build are the type that when things start to get rough out there, these boats go out while other people are heading back to shore,” explained company Founder and President John Stanners. “Part of the secret for our boats to be able to operate under rough sea conditions is that they are equipped with shock-mitigating seating, structures that are mounted on hydraulic or air-filled shocks that separate the seats from the rigid hull itself.” Located at 2011 Malaview Avenue West in Sidney, Titan Boats operates out of a 27,000 square foot property that includes both shop space and yard storage and assembly areas. The company operates with a staff of about 30. “Another thing we’d like

to point out is the capability of some of the new equipment that we’ve just acquired. For example we just brought in a new CNC (Computer Numerical Control) water jet cutting machine which is probably one of the largest on the Island,” Stanners said. “It operates with a cutting envelope of 6’ x 28’ of cutting capability. This new equipment gives us more in-house cost control and allows us to speed up our production so we’re not outsourcing everything. One of our main focuses now is to develop outside work, using our boat building equipment for other applications. The water jet for example has applications in any metal fabricating capacity. Our goal is to diversify into other areas. Right now we’re working on a large ROV (Remotely Operated Vehicle) project for a company in San Francisco. The same service could be used by any client.” From an industry leading boat builder, to a state of the art metal fabricator, Titan Boats is ready to embrace the future. “We want to be viewed as a One Stop Shop, where the customer can come in to get some engineering work done, use a water jet to cut the metal, bend it, weld it and then give it to the customer. That’s one of our main goals,” Stanners commented. To learn more visit the company’s website: www.titanboats. com/


MARCH 2016


The wind-swept coastal waterways of BC are particularly appealing to the west coast’s sailing community

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season to be even better.�

of any type. These are predominantly recreational vessels. We’re not involved with tugboats and that sort of thing,� explained Don Prittie, the President of the Board of Directors of the Boating BC Association. “Boating BC is an industry association. It’s been operating now for nearly 50 years. We changed the name a few years back to Boating BC prior to that it was known as the BC Marine Trades Association. We changed the name to more completely represent the entire industry,� he said. T he Association’s membership includes businesses involved in all aspects of the marine industry including both the sales and service of boats, marina operators and other people involved



ome and see all the new stock in our newly renovated store. From a complete line of marine supplies to nautical gifts, we have it all at Classic Marine. Make the short trip down to the Bay to experience the Classic Marine dierence! We pride ourselves in our service and attention to detail. You can also shop online from the comfort of you home on our web store. Free shipping on orders of $50 or more.

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in the industry such as insurance providers, financial institutions that finance boat purchases, chandlers, engine manufacturers and others. “Our membership could basically include anyone whose business touches the recreational marine industry. Presently we have about 300 members, coming from all over the province,” Prittie said. “But the bulk of our membership does come from the Lower Mainland and on Vancouver Island. We definitely have members living up the coast, on the Sunshine Coast and in the Interior such as the Okanagan. The boating industry in the Interior is huge so the recreational boating industry isn’t something that’s restricted only to the coast.” David Mailloux who is a Director with AHOY BC said his organization has focused on ocean-based marine tourists primarily because of the year-round nature of coastal tourism. “One of the real advantages offered by ocean boating tourism is the shoulder season. Where in other areas people are just taking their boats out of the water on the coast things can still be very active,” he said. “The BC coast is one of the only locations i n the world where we have the type of product that’s available for visitors. It’s an adventure product yes but at the same time it’s civilized. You can find a nice cove to go into with some privacy if that’s what you want. But if you want to run out to get supplies or go to a pub in many cases it will be just around the corner. That’s why in our

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the exchange rates alone should make this area more attractive to tourists.� For many industry leaders the future of the industry will continue to get brighter. “We also have a very large market that we’ve yet to tap,� McLaughlin said. “It’s estimated that there are approximately 900,000 private

23 recreational vessels on the US West Coast. Right now we get about 12,000 of them a year entering Canadian waters. So just look at the potential for future growth of marine tourism in BC. The years ahead are going to be exciting.� To lea rn more v isit: w w w. ahoybc.com/ and www.boatingbc.ca/

One of the goals of the various marine organizations is to introduce boating to a broader BC audience


marketing we say: Explore the wild, but civilized, coast of British Columbia.� Charter operator McPherson, who had previously operated similar companies in the Caribbean and in the Mediterranean, said the BC west coast, is truly world class. “The cruising ground that we have is probably the most spectacular in the world. It’s diverse and it’s huge. It attracts people from all over the world,� he said. “The BC coast is an exceptional cruising ground and is well sheltered such as through the Inside Passage. Of course there’s definitely a degree of skill required to navigate the waters, but typically the people who charter boats are already experienced sailors. But if a client needs a fully crewed boat, we can arrange that as well.� “2015 was already a good season for marine tourists, with the low Canadian dollar and the dip in the price of gas we expect the 2016 tourist season to be even better,� AHOY BC’s McLaughlin said. “A nother th i ng that we don’t ta l k about too often is the increasing sale of Canadian boats to non Canadians. We just did a couple of trade shows and Canadian made boats are relatively inexpensive thanks in part to the low Canadian dollar. This makes them attractive

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to outside buyers.� The economic power of an industry tradeshow is equa l ly i mporta nt for Boating BC. “Whether it’s fresh water or the saltwater arena boating can appeal to a wide audience. The Boating BC Association owns the Vancouver Boat Show. It’s one of the premier events of its type in Western Canada. In many cases the people who want to be part of that show are members of our Association,� Prittie said. “Our marketing tagline is: BC is Better on a Boat, and it really is true. There’s almost nothing you can do recreationally that is as relaxing as being on a boat. There’s nothing like getting out on the water and exploring some of the province’s outstanding areas whether on the coast or in the Interior. We really do have a special place and it’s recognized around the world. In many cases the people who actually live here don’t take advantage of that and we think they really should give it a try.� For Mailloux a large part of the success of the coastal marine tourism industry rests with the American market. “Marine tourists from the United States are a big part of the industry. Here in Nanaimo at times during the summer as many as 75 per cent of the vessels in the boat basin are American. We’re anticipating that the 2016 tourist season will be excellent. The price of gas and



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MARCH 2016

NEW BAKERY OPENS IN SOUTHGATE SHOPPING CENTRE Self proclaimed bread head and pastry geek team up to create sweet and savoury baked goods


ANAIMO - When a past employer asked Hailey Mannynvali what she’d like to do with her life more than anything else, she didn’t hesitate in answering. “I want to have my own bakery.” Six months later, she and business partner Paul Aboud opened Hearthstone Bakery, with rave reviews and one item down on Mannynvali’s bucket list. Referring to each other as the ‘bread head’ and the ‘pastry geek’, the two bakers first met while working at Coombs Market. Both have a passion for baking, especially from scratch, and for using and sourcing high quality, local and organic ingredients. Aboud developed an interest in baking after being ‘massively disappointed and annoyed’ in a sourdough bread that was sourdough in name only. “It was a plain, regular bread with added acid and neither tasted nor smelled anything like the real thing. That began my quest for learning about sourdough.” After learning everything he could about baking and moving


Congratulations Hearthstone Artisan Bakery 348 Wesley Street, Nanaimo, BC.

250.754.2368 www.waca.ca

Only the best chocolate is used for the sweet confections CREDIT:HEARTHSTONE BAKERY

The stone deck oven is steam injected to allow the bread to continue to rise CREDIT:HEARTHSTONE BAKERY

to Nanaimo, he enrolled in the 2011-2012 bakery class at Vancouver Island University. For Mannynvali the desire to create unique confections began when she was 15 years old at her first job in a bakery. “Once I got a taste of baking I organized all my classes so I could attend bakery school.” In grade 12 Mannynvali participated in a Career and Skills Training (CTC) program where her final year at high school was spent at VIU fulfilling her dream. By the time she graduated she had the education and experience to land her first full-time baking job at Country Grocer. “W h i le work i ng f u l lti me I earned my Red Seal certification at VIU,” she said, adding that working at the grocery store was a great learning experience that she would later be able to apply to her new venture. In April of 2014, Hailey began working at Coombs Market where she got a taste of scratch baking and met her future business partner. But it was during the conversation with her first employer from Country Grocer, who is also a relief instructor in the Baking and Pastry Arts Program at VIU, that things got rolling towards

“People love the cinnamon buns. Sometimes we’ll make them with apples or chocolate cherries while at other times we add walnuts, raisins or local sea salt.” HAILEY MANNYNVALI OWNER, HEARTHSTONE BAKERY

achieving her career goal. “Southgate Shopping centre was looking for a bakery to fill out its inventory of shops and to complement the existing Riverside Market. My ex-boss and friend suggested I go for it.” Shortly after, in April of 2015, Aboud and Mannynvali began the process of building the bakery they had envisioned. The shop is 1000 sq. ft. and contains a specially ordered th ree-level stone deck oven from England that, according to Mannynvali, produces a massive amount of bread. “ We k new we wa nted t h is kind of oven because it produces a better loaf of bread, with a thick crust and chewy centre. It’s steam injected so the bread continues to rise as it bakes and the oven is shallow so it can evenly bake all the loaves.” Having a high-quality deck oven was a necessity for the owners, not just for the heating system and baking results, but also because it holds temperature well with a greater recovery time, making it a more energy efficient choice. A lthoug h Ma n ny nva l i a nd Aboud were looking to open the shop before Christmas, the oven

Mannynvali said the high butter fat content makes pastries melt in your mouth CREDIT: HEARTHSTONE BAKERY

Even the pesto used on the savoury pastries is made from scratch CREDIT:HEARTHSTONE BAKERY

Danish pastries with raspberries and creamy custard CREDIT:HEARTHSTONE BAKERY

Tectonica Management is proud to support Hearthstone Artisan Bakery, as their project and construction managers, in realizing their dream of a state of the art bakery offering a great product to Nanaimo.



MARCH 2016

Paul Aboud and Hailey Mannynvali, self proclaimed bread head and pastry geek CREDIT:HEARTHSTONE BAKERY

Hearthstone uses locally grown and organic flours CREDIT:HEARTHSTONE BAKERY

took two months longer than scheduled to arrive in Nanaimo. “We chose our opening date carefully,” she said, adding that they wanted maximum impact from marketing and the time of the year. Eventually, they opened the bakery after the Christmas holidays and only eight months after the original idea was first pitched to Mannynvali. Mannynvali is excited to be working beside a fellow baker who feels the same about baking and ownership, and who is willing to work the unique hours of a baker. She works from five in the morning, preparing her signature pastries and savouries while Aboud works at night, starting at eight in the evening so his loaves of bread are fresh and ready for the morning. “Paul has a special gift for bread baking, especially sourdough.

He’s maintained his own starter for nine years and uses it for his specialty and artisan breads.” Though they also carry yeasted breads, Mannynvali said the sourdough varieties are the best sellers. “There’s just something so good about Paul’s sourdough breads, so much flavour and such a satisfying texture.” Their secret is in the ingredients, the majority of which they source from local farmers and suppliers. Honey comes from Cedar, eggs from Duncan and the vanilla bean paste from Victoria. Even the flours are grown either on the island or elsewhere in BC. “BC produces incredible quality grains, including wheat, spelt and rye, and most of them are organic. True Grain in Duncan mills the wheat so the flours truly are a local product.” M a n ny nva l i st ressed t h at

everything in the shop is made from scratch like the pesto used on her flaky croissants and the sausages used in her popular rolls. “Of everything in the store, the sausage rolls sell the best,” she said. “They fly off the shelf.” It was an unexpected best seller, but one that gave direct feedback from Hearthstone’s clientele. Realizing this was a product in demand, Mannynvali makes sure the rolls are available and ready. But the savoury treat isn’t the only item attracting attention. Both Aboud and Mannynvali try to develop interesting products, based on their own experiences and online resources. “We give some of our ideas a shot, based on how they fit into our ‘artisan’ and ‘organic and local’ ideals. Then we see what works and what doesn’t, based on the customer feedback,” Aboud said, adding that some things sell well and others don’t, the ones that don’t make the cut, get re-evaluated. “I was making a 100 per cent rye load that didn’t sell well. I traded it for a 90 per cent Berlin rye boule, which sells very well,” he said. “People also love the cinnamon buns. Sometimes we’ll make

them with apples or chocolate cherries while at other times we add walnuts, raisins or local sea salt,” Mannynvali said. She explained that ingredients not sourced locally are of the highest quality. The butter used in her pastries is imported for its higher butter fat content and the chocolate for its rich flavour. “The butter in Canada has a higher water content,” she said. “I use butter from New Zealand and Europe because it makes my pastry melt-in-your-mouth buttery.” When she describes her pastries-the subtle flavours of herbs in her sausage rolls, the delicate balance of acid and creaminess in the fruit pinwheel or the flakiness of the Danish topped with vanilla bean cream and fresh raspberries-it’s hard not to hear the love she has for her profession. Her staff have the same passion for baking, three of her employees are currently enrolled in VIU’s Bakery and Pastry Arts Program. “They are all working part time until they finish the program in June,” she said. “The benefit to hiring from VIU’s baking program is that they are already in the midst of top notch training

for a variety of baking techniques. They also learn about yeasted doughs, lamination, cookies, bars, and cakes. That versatility in skills is something we value at the shop.” She said the positive public response to the bakery has caused some re-evaluation. “We thought we would need to hire a second bread baker first, but we quickly realized that we needed more help on the pastry side of things, not only for the sausage rolls but also to keep our counters full every day with cinnamon buns, scones, muffins, several different kinds of croissants, carrot cakes, brownies and Nanaimo bars.” For now, she and Aboud are pursuing a collective dream and succeeding beyond expectations. “People are demanding quality, local products,” she said. “Listening to what our customers like and want helps us adapt. We love feeding people. Seeing them enjoy something we’ve worked hard to produce is very rewarding. Hearing what our customers have to say drives us to continually learn more.” Hearthstone Bakery is at 50-10th St in Nanaimo www.hearthstonebakery.ca

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MARCH 2016

STORE HAS FOCUSED ON THE NEEDS OF WORKING PEOPLE “We’ve always tried to LB Woodchoppers has serviced its industrial and outdoor client base since 1980

give people what they want.” BILL KIRSCHNER STORE MANAGER


ORT ALBERNI – For LB Woodchoppers Ltd. the store slogan says it all: “More T han Just a Chainsaw Store”. For the past 36 years the expansive outlet has been successfully serving the apparel, supplies and equipment needs of Central Vancouver Island’s working men and women. “We do pretty much everything. We sel l law n a nd ga rden equ ipment, we sell first aid supplies, we sell clothing such as Under Armour, Carhartt, Stanfield’s, Helly Hansen and a ton of different bra nds a nd of cou rse we also sell work boots. You could really say that if it’s outdoor-related, then we sell it,” explained store Manager Bill Kirschner. Founded by Len Butler (hence the LB in the name, and now ret i red) i n 1980, L B Wo o dchoppers was initially a small ch a i n saw sa les a nd ser v ice centre located on 4 th Avenue i n Por t A lb er n i. T wo ye a rs later the company moved into its present location at 3509 3 rd


LB Woodchoppers has successfully operated out of its present 3rd Avenue location since 1982

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Avenue, marking the first of many expansions and alterations that have occurred as the sales and service outlet grew and expanded into an ever increasing range of products. In March 2015 the store was sold, but continues to be 100 per cent locally owned and operated. “We have a very large product range. We can do everything from selling you a pair of underwear to renting you a small excavator. We can also sell you a new lawn mower or put you into a pair of slippers,” Kirschner explained. “Essentially we sell a little bit of everything but items that are generally geared towards g uys. We get a lot of women who come here to shop for their husbands, boyfriends and children and ask why we don’t carry Under Armour and Carhartt for women. It’s simple we don’t because that’s never been our ma rket. T here a re plenty of other women’s clothing stores a rou nd. We stock t he items needed by working persons of any gender.” K i rsch ner joi ned the company in July 1989, not long after graduating high school. Over t he yea rs he h a s seen m a ny

changes as he rose through the company’s ranks to become its manager. Not least of which is an extensive expansion of the outlet’s retail shopping space. “ We probably h ave close to 7,000 square feet of space including shop space where we do repairs. We do repairs on all sorts of equipment from chain saws, lawn mowers, trimmers and all of our rental equipment. Basically if we sell it we repair it,” he said. “During our last expansion

(completed in December) we probably added another 1,300 square feet of retail space. Part of what we have done was that we’ve converted pa rt of ou r storage space into retail space. We’ve a l s o a d d e d o n 1,5 0 0 square feet of additional warehouse space. The expansion is part of our ongoing effort to g row to meet t he ch a n g i n g needs of our customers and to showcase the growing range of SEE LB WOODCHOPPERS | PAGE 27

Jokingly referred to as a candy store for guys, LB Woodchoppers carries everything from workboots to tools

CONGRATULATIONS, BILL KIRSCHNER AN ND TEAM for yoouur ongo oin ing g su succ cce ess an and d recen en nt store exp xpan an nsi sion o ! on

LB Woodchoppers 3509 3rd Ave., Port Alberni • 877-723-5841 www.Lbwoodchoppers.com


MARCH 2016

A key part of LB Woodchopper’s business is its equipment rental division, with much of the gear stored outside


products that we sell. In terms of employees, we normally have a staff of nine.” While initially created to service the equipment and clothing needs of the region’s forestry workers, the 21 st Century edition of LB Woodchoppers has been tailored to fulfill a broad spectr u m of outdoor needs, recre at ion a l, com merci a l /

industrial, and for the homeowner. The store has built a solid reputation for servicing all of the products it sells on site, and for selling a full range of products ranging from lawnmowers and chainsaws to power generators, pressure washers, trimmers and more. “Everything we sell is of the best quality. We sell Stihl, Honda, B.E Pressure, Milwaukee and Husqvarna products among many others,”

Kirschner said. “On the clothing side we sell Carhartt, Under Armour, Helly Hansen, Grundens and more. We only sell the good stuff, the kind of clothing that will keep you wa rm a nd d r y, whether you’re going to the gym or out into the bush. We’re not interested, or even trying to compete with Walmart and places like that. Our focus is definitely more on the quality side of the

market than what you’re likely to find in the Big Box Stores. Occasionally we joked about ch a ng i ng t he n a me to “T he Guy’s Store” as our market is definitely pointed that way, but I didn’t want to mess with success and local recognition.” The retail sales and service component of LB Woodchoppers’ business is a key part of its ongoing success, but another rapidly expanding part of the

mix is the company’s expansive rental division. Thanks to the acquisition of a handful of large properties immediately adjacent to the storefront, the company has room to store a vast assortment of industrial products, equipment designed for the use of everyone from the home handyman to the most experienced contracting firm, with room for future expansion and equipment. A partial list of the impressive range of rental items available includes mini excavators, lifting equ ipment (both scissor lift and boom lift), scaffolding, fans and dehumidifiers, a full range of power tools and of c o u rs e c h a i n s aw s. “ T he market certainly has changed over the years. While forestry continues to remain a large and vital part of our business we find that much of our work today has become related to the construction market. With the reduction in logging activities over the years we‘ve diversified into other areas such clothing, workwear and construction related products.” The changing nature of the reg ion’s forest i ndustry has played a major part in redefini n g t h e L B Wo o d c h o p p e r s’ business model. For Kirschner, having been with the company for decades, he’s seen how the evolv i ng natu re of the ma rket has forced the company to SEE LB WOODCHOPPERS | PAGE 28

www.woodlandsupplies.ca Congratulations to Bill and his team, on their new expansion.

Woodland Supplies, proud distributors of Oregon products. Outdoor clothing for recreation and the workplace, has been a central part of the company’s business from the beginning


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Congratulation to Bill and his team! Wishing you continued success from all of us.



MARCH 2016

The local workwear and equipment outlet completed its latest renovation program last December


become more adaptable to the changing times. “Over the years we’ve continued to grow and we’ve always tried to give people what they want. We do continue to deal with a lot of commercial accounts, companies who buy larger orders. But what’s really changed over the years is that people more typically have become contractors. As opposed to the old days where the major

Proud to have LB Woodchoppers as an official retail dealer

companies would be the ones to buy everything and then issue it to their crews. In years past we’d send out orders of 70 pairs of rain gear or 30 sets of faller’s pants to Franklin or Cameron Division, where now the workers are all out on their own and therefore look after their individual equipment needs.” For Kirschner, the changing market ultimately means the c u s tomer end s up w it h t he products that suit them best, rather than the ‘one size fits all’ approach of the past. For him, this actually leads to increased levels of customer satisfaction. “Our market has definitely changed. It’s also a lot more individually-focused. Today we’re dealing with more ind iv idu a l s t h a n c omp a n ie s. You’re no longer selling stuff to 100 guys with one guy buying for them. Now we’re basically dealing with each person individually. This means the purchases are a lot more customized. The individual knows the kind of products they like rather than having bulk general purchases made for them. In the end you end up with a more satisfied customer.” S u c c e s s f u l l y a d a p t i n g to changing market conditions,

today’s LB Woodchoppers has put much of its focus on serving the construction industry as well as local lawn and garden care providers. “Pretty much everything you need to dig a hole in the ground or to start building something right up to its completion can be found here,” Kirschner said. “Ou r f utu re is a l l about g row t h . B i g ger, b e t ter a nd with more of the products our clients need. We’re very much a work i ng ma n’s store not a sporti ng goods store. We’re kind of a candy store for the working man and it’s not just about guys, as we have a lot of women who shop here too. We sell tons of rain gear and winter clothing, not necessarily female-only products but things of a more non gender specific nature.” A one stop shop for the working man (and woman), offering a dizzying array of products, tools and clothing, a rental hub for all th ings industrial and with the skills and experience to maintain and service everything they sell, LB Woodchoppers has developed a reputation for its outstanding quality and service. “ We ’ r e a l o c a l l y o w n e d ,

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Awards Recognize Design Contribution to Development Nanaimo News Bulletin rchitects, contractors, designers and owners have been recognized. Last week, the City of Nanaimo hosted the 2016 Design Awards at Beban Park social centre. The awards recognize significant design contributions to development in the city. Among the buildings to be recognized for design was Island Optimal Health and Performance at 1881 Dufferin Cres., which won in the Commercial Renovation category. Completed in 2014, the $1.6-million building, which is home to Island Optimal Health and Performance and Moksha Yoga, was designed by Jackson Low and the work was carried out by Windley Contracting Ltd. The two-story structure features prominent glass windows, treated wooden siding, metal sidings, exposed concrete and has a multi-purpose exercise room, treatment rooms, meeting rooms and a yoga studio. The design of the building


allows rainwater from the roof to drain into landscaped bioswales and rain gardens that surround the property. Dr. Kristen Butler, owner of the building and the two businesses operating inside it, said the building’s exterior and interior were designed to reflect positivity, openness and nature. “Island Optimal Health and Performance is on the bottom and Moksha Yoga is on the top and keeping with being health conscious and forward thinking … we wanted to have the building reflect that by bringing in natural products such as the wood.” Kevin Winiski, project manager for Windley Contracting Ltd., said there were some initial challenges with the design. “Structurally it was a bit of a challenge because of the design nothing stacks on top of each other,” he said. “There’s a lot of elements in there that added some complexity to the actual build of it.”

Both Butler and Winiski said they were surprised, but thrilled, to win a Design Award. “When we helped build it, it was more to please the people who are going to be walking through the doors and driving by and the people working there and to get recognition is just a bonus and a bit of a surprise to me,” Butler said. Other Design Award winners were Delinea Design Consultants Ltd., which won awards in the Commercial Development and Industrial Development categories,

wh ile arch itect Paul Hammond won awards in the Commerical Renovation, Public Institution Development and Public Institution Renovation categories. Meanwhile, Nanaimo resident David Leahy, the owner of Milton Manor on 371 Milton St., won in the Old City MultiFamily Renovation category. Additional winners include Hazelwood Construction Services Inc., Island West Coast Developments, Lochaven Holdings Ltd., Century Group Inc. and Vancouver Island Regional Library.

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Kevin Winiski, project manager for Windley Contracting Ltd., and Dr. Kristen Butler, owner and operator of Island Optimal Health and Performance and Moksha Yoga, hold their 2016 Design Awards out front of Beban Park social centre on Jan. 28. CREDIT: NICHOLAS PESCOD/THE NEWS BULLETIN


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to the general public,” Dodd says. “We’re not a traditional auction house in that we don’t take in consignments of your pots and pans, dining room sets and that sort of thing. We’re focused solely on business and industry. Our strength comes from locating the inventories and assets of businesses and then making those items available to those that need them. In a way I guess you could say we’re in the recycling business.” The Nanaimo auction, at the company’s 9,000 square foot facility at 1721 Fleet Place in the Northfield Industrial Park, will mark the company’s first Vancouver Island venture, something it had wanted to do for years. “For years if you were an Island business and you wanted to sell commercial assets and inventories, and you wanted it done in a professional way you would have to ship the items off the Island. There really was nothing else over there to accommodate this type of business,” he said. “For example we did a job not long ago for an optical store in Campbell River that had closed down. The store had to ship all of its optical equipment over to the Lower Mainland for sale. But that easily could have stayed on the Island as it’s likely a local business would have benefited from the opportunity of that stock becoming available. Our biggest issue has been finding the right building,

Able Auction’s new Nanaimo division will host its first auction on March 19, a first for Vancouver Island

Auctions are always exciting, here’s a crowd enjoying the action at an earlier event held on the Mainland

“Our strength comes from locating the inventories and assets of businesses and then making those items available.” JEREMY DODD

The Nanaimo location features 9,000 sq ft of space, making it an ideal venue to stage commercial auctions


one that’s big enough and suits our needs.” A long range goal of Able Auction is to open a second Vancouver Island outlet, this time somewhere in the Capital Region, but Dodd says he and his team are happy to see the launch of his new Nanaimo location. “Essentially a big part of what we could be called

is recycling goods and materials that one business may no longer need which might be perfect for some other business or individual. Our job is to help bring those two together.” With a staff of about 40, Able Auctions works with clients ranging from business owners to bailiffs and trustees right up to municipalities and other government offices, seeking to move

surplus materials. “For a local municipality many items are turned over every three to four years. This could mean that you might have a piece of equipment that’s been in the local recreation center for the last three years which still has a lot of life left in it. An individual can come along and purchase it and then end up with a nice piece of commercial grade gym equipment for a fraction

of what it would cost them new. We love it when that kind of thing happens.” For Dodd, his new Vancouver Island location is ideal for the products he sells and for the clients he services. “We like Nanaimo, the city is well placed to service the North Island and it’s close to the ferry for shipping things,” he said. “We like it because it’s very much a working-class city, which is our ideal market. Our clientele is the ‘Average Joe’ or small to medium sized businesses needing some decent product but not wanting to pay the full tab on it. That’s really our target audience, people who know value and people who know quality products. That’s what an auction is all about.” To learn more visit the company’s website at: www.ableauctions.ca/


MARCH 2016

MERGER IS BIG NEWSFOR LOCAL ACCOUNTING FIRM “What we liked about JA Smith & Associates is now Smythe LLP (Smythe)

Smythe was, first their size – not too large but not small. The firm has


A N A I M O - A re c e n t merger of two h ig h ly respected accounting firms spells good news for those seeking the highest quality accounting services on Vancouver Island. I n e a r l y N o v e m b e r, J . A . Sm it h & A s so ci ate s i n Nan a i mo merged w it h Smythe LLP (“Smythe”) in Vancouver, bringing added services and expertise to the Nanaimo office, while keeping all staff and adding to the team. J.A. Smith & Associates is now Smythe. Jo y c e S m i t h , C E O o f J. A . Smith & Associates, said the merger was fortuitous indeed. “Smythe has been in operation for 35 years,” she said. “A nd they actua l ly have a n office in Nanaimo operated by Terry Rogers.” In fact, she noted that Rogers has been representing Smythe in the areas of debt consolidation and bankruptcy not only in Nanaimo, but also in North Vancouver and Victoria. Rogers, and the Smythe Debt Advisors team, will eventually share an office with Smythe LLP, bringing his team’s expertise to bear for all of J.A. Smith & Associates clients. Smythe, formerly known as Smythe Ratcliffe, is a mid-size c h a r tere d profe ss ion a l a ccounting firm recognized for exceptional work in the areas of assu ra nce, ta x a nd busin e s s a d v i s o r y s e r v i c e s fo r private a nd publ ic compa nies, family-owned businesses and not-for-profit clients in a variety of industries, most notably technology, real estate and construction, and mining and resources. Their tax group consists of 15 full-time professionals who have extensive experience helping their client list of both businesses and families grow through intelligent tax structuring decisions.

150 employees and 15 partners. They’ve been around for 35 years and they have the same values we have.” JOYCE SMITH CEO, JA SMITH & ASSOCIATES

Smythe has been in business for 36 years and now has 16 partners

Mike Berris

Bob Sanghera

In 2015, Smythe decided to expand their accounting, tax and advisory practice to Vancouver Island, specifically to Nanaimo. “We identified Nanaimo as a key growth area for our practice, and it has been a goal of ours to move into this market for some time now,” explains Smy the’s Managing Partner Bob Sanghera. “We are excited about working with Joyce and her team, and we feel this is a good fit for us as we already service a large client base on the island.” T he feel i ng was mutu a l. “What we liked about Smythe was, first their size – not too la rge but not sma l l,” Sm it h said. The firm has 150 employees and 15 partners. “They’ve been around for 35 years and they have the same values we have.” She added that she was also impressed with their quality of work. “And they were nice people to deal with. We felt that this would be a good match for us.” M i ke B e r r i s , a p a r t n e r o f Smythe LLP, echoed Smith’s sentiments. “Joyce is a very nice person and highly regarded in the community. And she shares our values,” he said, describing why the merger is a fit. “I’m from Nanaimo and our Firm has a lot of cl ients i n Cou r ten ay, Port Alberni and Nanaimo. We

feel there is room for another full-service firm with tax and advisory services in the area.” He added that further research showed that J.A. Smith & Associates was well-thought-of in the community. J.A. Smith & Associates would have celebrated 25 years this February. One could argue that a merger with Smythe is an apt celebration. Smythe has been in business for 36 years and now has 16 partners. “This expansion highlights our commitment to servicing Vancouver Island. By increasing our geographic scope, we can offer our services to a new market, while continuing our focus on providing high quality services to our valued clients in Vancouver and the Lower Mainland. Making our clients successful is how we measure our success, and with new resources, talent and a new brand, we are excited for the future.” Smith said that firms of her size have realized for some time that they need more depth in areas like audits – and only the larger firms have that expertise. “We need that depth to attract students from Vancouver Island University in order to train them. We have to get so many hours of audit and so many hours of review. It was one thing we identified as a real issue.”

The three-year plan for the former J.A. Smith & Associates will see Smith staying on managing the Nanaimo office for the next two years, and then stepping back. Smith said that unlike some mergers where large companies are involved, their staff is not leaving. All the familiar faces will continue to serve clients. In fact, their plan is to increase the staff to 25 over the next two years, including increasing the tax and audit group – and that’s very good news for clients. “T he ser v ice adva ntage i s great”, Smith said. “We also hope to attract more mid-size businesses because we now have more depth. We can get into that market now and that’s a real advantage.” She added that in order to accommodate more staff and increased services, the Nanaimo office is planning a move by next summer, with an eye to remaining in the mid-Nanaimo area. “It is our hope that in time we can do well with the right people,” Berris said. “It is not our intention to service that market from Vancouver – we’re going to service it in Nanaimo.” “The merger is good news for everyone,” Smith said, “with a future that is exceptionally bright.” Smythe LLP is located at 2147 Bowen Road in Nanaimo www.smythecpa.com

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MARCH 2016

CELEBRATING 25 YEARS OF CLIENT CARE L10 Eurospa, a leader in Comox Valley hair and spa services


O U R T E N AY -L e a n n e Boyd clearly remembers Monday, December 17, 1990. Ju s t t wo d ay s b efore she’d finished working at another business in Courtenay in order to launch Level 10 Eurospa. For months she’d planned and organized; this was to be a no-hitch event. “I’m a real stickler for details. I had everything organized for our opening and I wanted perfection. I had prided mysel f on not forgetting anything,” Leanne told Business Examiner Vancouver Island. Open it did; without a hitch, it did not. With apologies to Robbie Burns, the best laid plans of m ice or bu si ness ow ners oft go astray and it was only a last minute call for help from a competitor that saved the day. “One girl had a client coming in for a perm. We had everything ready or so we thought. Just in time we realized that I’d forgotten to order perm papers. I had to phone the salon across the street and borrow some,” she recalled, this time with a chuckle. O v e r t h e p a s t t w e n t yf ive yea rs L evel 10 Eu rospa cha nged locations once a nd has expanded to include an impressive list of personal care services, the company’s own line of natural, botanical skin and body care products and a dedicated program of recycling or repurposing of all waste products. Sti l l the sole ow ner w ith a sta f f of twenty-one people, i n c l u d i n g h e r b o o k k e e p e r, Leanne knows that the success of a business is heavily dependent on the skill and loyalty of its team players. “Quite a few of them are long term employees and I’ve taken their ideas on how to create an optimum work environment.

(top to bottom) Anna, hair designer (25 years with Level 10); Leanne, owner; Carrie, spa director (17 years with Level 10)

VI Business Excellence Retail Business of the Year

“It’s important that everyone loves their job because we spend a lot of time together. When everybody is happy then clients are happy to come.” LEANNE BOYD FOUNDER AND OWNER OF LEVEL10 EUROSPA COURTENAY

It’s important that everyone loves their job because we spend a lot of time together. When everybody is happy then clients are happy to come,” she noted. Happy employees often remain with their employer long-term and at least one of Leanne’s staff has been with her almost from the beginning. A lthough Leanne is quick to recognize and demonstrate her appreciation to all her staff, there a re specia l benefits to those who have worked with her long-term. “We’ve just celebrated ou r 25th anniversary with a New Year’s party. Every time a team member reaches a milestone they get a nice gift…a diamond bracelet for ten years service, d i a m o n d e a r r i n g s fo r 15, a Whitnauer Swiss watch for 20

Congratulations Level 10 EuroSpa from all of us at Presley & Partners 951 FITZGERALD AVENUE, COURTENAY (250) 338-1394 | 1-877-338-1394 | presleyandpartners.com

Vancouver Island Retail Business of the Year 2016 presented by Geoff Crawford, Business Development Manager of CVEDS


MARCH 2016

The Level 10 Team years service and a matching ring for 25 years.” S t a f f i n g sat i sfa c t ion a l so means Leanne’s time can be spent researching and sourcing out new trends and products pertaining to the industry; as a result, Level 10 Eu rospa is always on the lookout for enhanced client service. With a history of being the first in the area to offer new services and products, she is committed to staying ahead of the competition. For her and her team, staying ahead also entails being able to provide service above what could be called “the expected” and that also involves taking care of the environment. She’s particularly proud of the fact that her company is the first, and so far the only, certified Green Circle Salons in the Comox Valley. In a prepared statement to Business Examiner Vancouver Island, Leanne wrote: “T h roug h ou r pa r tnersh ip with Green Circle we can ensure that 100 per cent of all hair clippings, foils, colour tubes, papers, plastic, spa waste and excess chemicals are recycled and /or repurposed in an env i ro n m e n t a l ly re s p o n s i bl e way; a l l that rema i ns at the end of the day is compost. We understand how important it is to advocate environmental stewardship and invite other salons/spas to join Green Circle Salons to advance positive green change.” But there’s more. In addition to employee satisfaction and environmental stewardship, L evel 10 Eu rospa h a s ta ken

innovativeness to another level by l au nch i ng its ow n, “L 10 haute naturals’ line of quality skin care and cosmetics. “ T h e y [t h e p ro d u c t s] a r e all natural and botanical and we have them manufactured in Vancouver. We wanted to have quality control when we recommended the products to our clients.” Adding offered services isn’t forgotten either with an impressive list of “firsts”: first full service dayspa in the Comox Valley (1996), one of the first in Canada to introduce Hot Rock Massage (1997), first on Vancouver Island to be certified in T hai Stem Massage a nd the first spa i n Western Canada to introduce Hydradermabrasion Skin Rejuvenation (2003). As impressive as these things are, the mere fact that Level 10

Eurospa is celebrating twentyfive years in business is outsta nd i ng. L au nch i ng a new company is always risky and in the case of an independent service provider there is even more to celebrate. Leanne acknowledges the help she’s received from others along her journey. “After graduating from high school I thought of going into comp uters b ut I de cided to travel first. I wanted to make some money so I went to work at a logging camp on the West Coast. [One man said to me], ‘I hear you cut hair’. I tried and it took me an hour then everyone wa nte d a f re e h a i rc ut. Later I went to my hairdresser to get my own hair cut and I said, ‘I can do what you do,’ and he said that I could be his next apprentice. It took lots of training, including advanced

“Service is our number one product.”

Congratulations Leanne & the Level 10 team on being VI Retailer of the Year & 25 years of Great Success

training. I became an industry educator working for Matrix for years, teaching and working at hair shows.” Acquiring space for her first salon also came about because of the generosity of a relative. “I had no intention of openi ng my ow n shop but one of my relatives called to say that I was! He had a clothing store next door to a salon that was closing. He lent me $5,000 to buy the equ ipment from the owner.” Many and varied non-profits in Courtenay and area benefit from the generosity that she, in turn, provides them: YANA (You Are Not Alone); help for fa m i l ies who need to t ravel to medical help in the Lower Mainland; Comox Valley Hospice; Ducks Unlimited; three loca l Rota r y Clubs; Sa nta’s Workshop; Dry Grad for three

local high schools; 19th Wing Comox and a Christmas hamper for a needy family are just some of the organizations or individuals to benefit. Leanne operates a most successful and profitable business but when it comes right down to it, it’s all based on giving back. Her employees are loyal and long-term and she makes sure they are aptly rewarded. Her products are natural, botanical and of the highest quality and her customers are the better for it. She has gone to great effort to make sure everything in her salon is recycled and/or repurposed and the environment is protected. In response to the question, ‘what brings you the most satisfaction?’ she replied: “Being able to work creatively and to make our clients happy. That’s what keeps me going to work everyday. I get enjoyment out of providing the space for others to excel in their chosen career and to do the same thing I’m doing.” In the midst of all her thanks to staff and clients, she’s also the recipient of many awards, including recognition by her peers as ‘Master of the Craft’ (1991), recognition for the company’s L10hauteskin products (2010), #1 I ndependent Matrix Salon three years in a row (2008-2010) and in the Top 3 Sa lons on Va ncouver Isla nd (2013). In July 2014 the company was recognized for becoming a Certified Green Circle Salon. More recently Leanne’s business was awarded the Comox Valley’s Chamber of Commerce Business of the Year (2014), the Comox Valley Readers’ Choice Fav Place to get a Makeover and Comox Valley Reader’s Choice Fav Hair Salon Finalist (October 2015). In addition to celebrating its 25th Anniversary, L10Eurospa was the recipient of the January 2016 Business Excellence Awards, Vancouver Island Retail Business of the Year. One can only wonder what will be achieved in the coming days. For more information, visit www. http://www.Level 10 Eurospa.com/

support our movement to keep




MARCH 2016




he Homes by Crown Isle Show Home at 1184 Crown Isle Drive in Courtenay is

one of the Grand Prize choices for the BC Children’s Hospital Choices Lottery. Crown Isle is now selling tickets in the Show Home until April 13 (the last day of sales). The show home is open for viewing Friday through Sunday and on holiday Mondays, from 1-4 pm at 1184 Crown Isle Drive. Additionally, Homes by Crown Isle will have staff at the Show Home outside these times throughout the week and will be able to sell tickets.   Win this prize and you could be enjoying your very own home set along the 17th Fairway in the Crown Isle community in

Courtenay. The showstopper “Malahat” floor plan features 3,120 sq f t loaded w ith features. The lottery prize includes $40,000 for furnishings, a 2016 Nissan Pathfinder Platinum and $1.2M in cash! There is a lot of interest in the Crown Isle Community, as more and more retirees are finding the Comox Valley a wonderful place to live and recreate. According to Retirement Ready Magazine, the Comox Valley is one of British Columbia’s top five retirement destinations. Crown Isle has recently built additional subdivisions within its community and include: The Rise, with 27 lots and the Sussex Extension which has been built alongside Lake 20

which includes 32 lots have new homes are under construction by local builders. Prices of new homes in the Crown Isle Community start at $489,900. British Columbia has a temperate climate, spectacular scenery and abundant recreational opportunities, and is Canada’s preferred retirement destination. The fastest-growing population of retirees in Canada are moving to BC and three key regions top the list when people are looking for communities to live their golden years: Vancouver Island, the Sunshine Coast and the Okanagan. Retirement Ready Magazine focuses on towns in each of these regions that explain why so many seniors are

moving in. Three towns are highlighted on Vancouver Island which include Comox, Qualicum Beach and Sidney. The average price of homes is $340,600 in Comox, $377,200 in Qualicum Beach and $472,000 in Sidney. These prices represent affordable real estate prices, especially to those retirees moving from higher priced real estate markets. For more information on the article for retirees, visit Retirement Ready Magazine online, published by Business in Vancouver. Clarice Coty can be reached at clarice@buildinglinks.ca, and through www.buildinglinks.ca


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he Comox Valley Chamber has had a great start to 2016 with many successful events promoting the local business community. Here is a snapshot of recent events: Eyes on the Future Forecasting Lunch at the Crown Isle Resort on January 21 was a sell-out event. Visit the Chamber site for Susan Mowbray’s excellent presentation. The Annual Awards Gala in January was epic! Thank you to everyone for celebrating the Comox Valley community with such heart. T he  Ch a mb er T radeshow  on February 23 was a great success with 31 vendors and over 350 attendees. We brought the Tradeshow into the heart of Courtenay to the Native Sons hall this year with a dynamic range of vendors, speed networking sessions, and two amazing draws. ■■■ March kicks off our Membership Drive in the Comox Valley. Our Chair, Andrew Gower, has written a great article highlighting how the Comox Valley truly is the Voice of Business and why you need to be a member. Here is his article: The Comox Valley Chamber of Commerce takes being “The Voice of Business” very seriously. This was recently demonstrated when the Chamber Board made advocacy one of three primary areas of strategic focus. During my time on the board, I have had some amazing opportunities to advocate on behalf of Comox Valley Businesses. In both 2012 and 2014, the Chamber presented to the BC Government Select Standing Committee on Finance. This committee is made

up of MLA’s from both parties and provides detailed recommendations to Cabinet with respect to the provincial budget. I was honored to make the presentation in 2014 and briefed the committee on our local concerns around BC Ferries, the PST, building our renewable resource economy, ensuring credit unions operate on a level playing field with banks, improving local government finances, and supporting the BC arts and culture sector. Many of these issues are shared by the BC Chamber, and help amplify the voice of local businesses from the Comox Valley at the Provincial and even National level. The Board has hosted local Mayors, the Chair of the CVRD Board, the Chief of the K’omoks First Nation and our current MLA at our board meetings. We invite them to attend a meeting to ensure they understand the role the Chamber plays as the voice of business, to build relationship and connection and ensure our message is clear. Former MP for the Valley, John Duncan, also visited the board and updated the Chamber on what was being done for local business on a national level. We are looking forward to hosting our two new MP’s, Gordon Johns and Rachel Blaney in March. The Chamber is approached by the local municipalities for its position on issues which affect the business community on a regular basis. Having a dedicated advocacy focus allows us to provide input on subjects as various as the Regional Growth Strategy, whether or not Food Trucks should be allowed in the City of Courtenay (they should – with appropriate regulations), and how local government should be structured via the Governance Review Petition. This May, I will be attending the BC Chamber of Commerce Annual General Meeting on behalf of the Comox Valley Chamber. We will be bringing a policy to this meeting to request that the BC Chamber ask the province for more incentives for businesses and homeowners to install grid-tie solar, wind and micro hydro power generation. The specific incentive we will be seeking is an increase to the rate at which BC Hydro buys excess power produced by businesses and homeowners. If this rate is increased sufficiently, it could create economic growth while at the same time increasing the amount of renewable energy the province produces. This would be a win-win for BC as renewable energy system installers would have more work, and homeowners and businesses would be able to lower their energy costs. The Chamber will continue to show leadership by advocating on behalf of local businesses as it has done for almost 100 years. If you need help having your voice heard as a local business, the only question you need to ask is, “are you a member yet?” Dianne Hawkins is president and CEO of the Comox Valley Chamber of Commerce. Reach her at dhawkins@ comoxvalleychamber.com or 250-334-3234.


MARCH 2016


President Murray Presley, Invest Comox Valley Economic Development Officer John Watson,

Comox Mayor Paul Ives, Kevin East of Ambassador Transportation, Tricia and Ronald St. Pierre of Locals Restaurant, Mark and Lise MacDonald of Business Examiner Vancouver

Island, Roger McKinnon of the Old House Hotel & Spa, Yip of Fanny Bay Oysters, and Chef Jasen Gauthier of Avenue Bistro in Courtenay. The St. Pierre’s and Gauthier shared their talents, along with other wel l-k now n chefs, by cooking fresh seafood at stations under the outside awning of the waterfront eatery. Joining them was Chef Hidekazu of Tojo’s Restaurant and Food Channel fame, who will be a Celebrity Chef at the Comox Valley event in June. The food was a phenomenal assortment of tastes and varieties, earning kudos from attendees, many of whom vowed to attend the Festival. Seafood was supplied by Macs O y s te rs, C re at ive S a l m on ,

Golden Eagle Aquaculture, The Lobster Man, Grieg Seafood, Albion Fisheries, Hollie Wood Oysters, Fisher Bay Seafood, Fanny Bay Oysters and Salish Sea Foods, with wine and spirits tasting from 40 Knots Vineyard and Estate Winery Inc. and Wayward Distillation House. Hardy said the Vancouver evening did a “tremendous job of promoting the Comox Valley, and we should all applaud the CVEDS staff for their efforts.” McKinnon, Old House owner, agreed, saying “You could tell a lot of effort was put into the event, and it showed. The Shellfish Festival will be another success due to the hard work being done.” Comox Mayor Paul Ives added

35 it was “an amazing event. I very much look forward to seeing everyone again in Comox for the Festival.” Wa t s o n c o u l d n’t b e m o re pl e a s e d w it h t h e o utc om e, and added “T he Comox Valley seafood industry is set to gain an even stronger foot hold a mongst Va ncouver ‘s h ig h quality culinary and restaurant community with the opening of a new Fanny Bay Oysters tasting room at Cambie and Robson this spring. “This is a significant expansion for the Fanny Bay Oysters Brand and will result in increased recognition of the BC Shellfish Industry and the Comox Valley and central coast region.” www.bcshellfishfestival.com


A Fanny Bay Oysters employee demonstrates how to shuck an oyster before offering a taste test

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MARCH 2016

CONGRATULATIONS FUTURE15 AWARD RECIPIENTS Visitor Centre grand re-opening The recipients were all acknowledged at the event for their accomplishments, passion for their causes and the level they immersed


themselves in a leadership role to make a difference in Campbell River



packed, ‘sold out’ event added to an undeniable energy in the room, when the Chamber announced the FUTURE15 award recipients. The recipients, all under the age of 45 are an impressive group of individuals, contributing their talents and time to make a difference in the lives of Campbell River and shaping the future of our community. The evening connected community and business leaders, many for the first time, to new opportunities to collaborate, connect and profile all the great work that is happening in Campbell River’s workplaces and throughout the community. T he 15 recipients a re doctors, scientists, researchers,

philanthropists, artists, social innovators, and leaders in the fields of community planning and finance. The recipients were all acknowledged at the event for their accomplishments, passion for their causes and the level they immersed themselves in a leadership role to make a difference in Campbell River. “This first time even exceeded all expectations and we look forward to engaging with the FUTURE15 alumni over the next year on topics, issues and opportunities that are important to them, our community and future, commented Chamber President Colleen Evens.” The Campbell River Chamber continues to work tirelessly, advocating on behalf of our community to profile the Campbell River

advantage. “We do this by building a positive climate to retain our existing businesses, while attracting and retaining the talent that our employers need to grow and prosper, states Chamber Board Chair, Corby Lamb.” Congratulations to our FUT U R E 15 awa rd re cipient s!! Ahmed Siah, Research Scientist; Amanda Raleigh, Culture and Community manager; Amber Zirnhelt, Community Planning & Development Services Manager; Curtis Wilson, Referrals Officer/Elected Councillor/Artist; Derek Lamb, Chartered Professional Accountant, CA; Dr. Tanya Flood, Doctor of Optometry; Erica Chan-Lafrance, Partner, Chartered Professional Accountant; Dr. Hanif Paroo, Doctor of Optometry; Heather Brown, Research Assistant; Karen Stewart, Chartered Professional Accountant; Myriah Foort, Finance Manager; Dr. Robin James Evans, MD, FRCSC; Shannon Baikie, Regional Manager, Community & Labour Market Services and Wyth Marshall, Research Scientist. Colleen Evans is CEO of the Campbell River Chamber of Commerce. She can be reached at colleen.evans@ campbellriverchamber.ca

h e n e w l y- r e n o v a t e d Campbell River Visitor Centre is welcomed residents and visitors with a grand re-opening recently. Visitor Centre and tourism staff hosted a community celebration March 12. T he grand re-opening included chances to win day passes to Mount Washington and Mount Cain. The Visitor Centre has been refreshed with west coast wood features and offers a wide range of unique and handcrafted local and regional merchandise in the gift shop. Check out the new look and browse t he book s, ca nd les, c a rd s, cho col ate, clot h i ng, colouring books, jams and jellies, jewelry, journals, natural and organic soaps, ornaments, plush toys, pottery, spa products, t ravel mu g s a nd west coast art. “In 2015, Tourism Campbell River & Region staff welcomed approximately 40,000 guests to our community at the Visitor Centre. With numbers expected to increase in 2016, the time wa s r ig ht for a ref resh t h at better reflects the unique local character and opportunities,” says Mayor Andy Adams. “ W i t h t h e n e w D i s c o very Gu ide and the en hanced


experience at the Visitor Centre, we look forward to making an even more memorable impression on visitors and future residents as we share information about the many, many appealing attractions to explore and enjoy in Campbell R iver and the surrounding region,” says Mary Ashley, president of the Campbell River Economic Development Corporation. The Campbell River Visitor Centre develops tourism promotions and works with community partners and tourism operators to provide visitors information about special events, accommodation, activities, adventure tourism, park locations and shopping, as well as trail maps, transit information and much more. The Visitor Centre is located at 1235 Shoppers Row, in the Tyee Plaza beside Spirit Square.

for the store. From there, Kim’s love of staging and decorating comes in. “The fun is Geoff loves the buying and I love the staging,” said Kim. “I love sales. I’m a people person; I love people coming in and I love hearing their stories.” Kim says the beauty of owning your inventory outright is that they have better control over the quality. “I think it’s just nice being your own boss, and working with my husband,” she added. She also loves that they are a green business, essentially recycling or repurposing furniture. By giving the furniture and home decor items in their store a new home and a new life, they are keeping them out of the landfill. Since 2006, K im and Geoff have been seeing more and more people coming through the door each year. “Business has been very good for us,” said Kim. “I think we are becoming more well-known.” Kim says that big projects in Campbell River, like the construction of Berwick By The Sea and BC Hydro projects, have been very good for them. For example, when Berwick opened, many people were looking to downsize and dispose of furniture, so they turned to Needful Things, and then, when they were looking for smaller, apartment-sized

furniture, they could also turn to Needful Things. As well, many workers on the Hydro projects come here and rent homes for a few years while they are working on a specific project, so that has helped the business as well, says Kim. A growing clientele has meant a growing store, and the Hancocks have made many changes to the store since buying it in 2006. “With the increase in business, as we’ve become more established and better known, we’ve expanded,” said Kim. Two years ago, Geoff and Kim added 3,000 square feet to the store and turned warehouse space on the second floor into retail space. The store is now 10,000 square feet. “I am pretty sure we are the largest used furniture store in Canada,” said Geoff. T he Ha ncocks focus on high-quality, real wood furniture that is Canadian-made as often as they can. “Part of what makes this fun and makes us unique is the furniture we have here has been specialty crafted,” said Kim. “We try to represent higher-end furniture that we find through estate sales or exclusive stores,” added Geoff. For more information about Needful Things, visit needfulthings.ca or call 250-287-2202.

Giving Furniture a New Home Campbell River Mirror AMPBELL RIVER - Geoff Hancock loves the process of hunting for the perfect high-quality furniture and home decor items for Needful Things, the store he and his wife Kim own. Once Geoff finds the pieces, Kim takes over and uses her love of staging and decorating to beautifully display everything from tables and couches to lamps in their store and helps customers find the perfect fit for them. They’ve been combining these skills and working together for the past 10 years, and in that


time, they’ve seen their business grow and their love for their work stay just as strong as ever. “We make a very good team,” said Geoff. K im and Geoff have owned Needful Things since 2006. They purchased the store – which offers pre-owned fine furniture and home decor such as lamps, m irrors a nd a rtwork – from Kim’s parents, Danny and Jackie Lukinuk, and furniture has been in Kim’s family for many decades. Kim’s parents began selling furniture in Campbell River in the 1970s, and they started this

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store in 2002. This building at 1121 Ironwood St. has always been a furniture store, according to Kim. In 1977, brothers Danny and Mitch Lukinuk built the building where Needful T hings is located. Mitch’s Furniture was there for several years, and then a few different businesses made the building their home. Danny and Jackie decided to open a pre-owned furniture store in the building in 2002. When Kim and Geoff decided to buy Needful Things, Kim’s parents were looking to retire and Geoff was looking for a career change. Geoff studied commerce at McGill University and knew he had the skills to run a business and then he learned a lot from Kim’s father about what to look for as far as quality, while Kim’s mom taught her the bookkeeping for the store. “What made it such an easy transition is my mother and father stayed on boa rd for a few months to help,” said Kim. “Even today, my mom and dad are always happy to come in and they relieve us when we need vacation.” Geoff travels to the Mainland and up and down Vancouver Island looking for high-quality furniture, mainly through estate sales, and he loves finding the right furniture and decor pieces


MARCH 2016

CAMPBELL RIVER COMPANY CHANGES OWNER Reynen Business Services now owned by S. McInnes & Associates Ltd


AMPBELL RIVER – W hen ch a r tered publ ic accou nta nt, Susan McInnes, decided to go i nto business for herself, she did it i n a big way; not on ly d id she purchase the holdings of former Campbell River-based Reynen Business Services, she also launched S. McInnes & Associates Ltd. in Duncan. Susan grew up in Campbell River and nearly twenty years ago, worked for Reynen Business Services. “That is where I got my start in the accounting business,” she told B u s in e ss E xa min e r Vancouver Island. When Susan heard that Dan Reynen was retiring from the firm he’d established, she approached him about buying the company. “I was work i ng for a completely different firm in Nanaimo but in November [2015] I purchased the Campbell River compa ny a nd at the sa me time I opened a second office in Duncan.” I n compl i a nce w it h Ch a rtered Professional Accountant (CPA) association rules, Reynen Business Services became S. McInnes & Associates Ltd - one company situated in two locations. Faye [Dan Reynen’s wife] is one of the original owners and she will remain on staff as the manager in Campbell River, Susan explained. I n tota l seven s ta f f members, including someone hired for the ta x season, continue to work in the Campbell River location while Susan works alone in Duncan. Dividing her time between the two offices she realizes that it is the competence of her Campbell River employees that allows her the flexibility to do that. “I spl it my ti me between

Susan McInnes

“We tell you up front what the cost will be. We have a client sign a fixed price agreement as part of the

Jaiden Sumner, Darcie Wright, Shirley Gagne, Marion Paulson, Faye Reynen, Susan McInnes, Chelsea Poirier, Sarah Ritchie

contract [with them]. We don’t track hours and we don’t have billable hours.” SUSAN MCINNES OWNER S. MCINNES & ASSOCIATES LTD

those two com mu n ities because I know that when I leave for Duncan I can completely t r u st t he sta f f i n Ca mpb el l River. I am lucky to have such a wonderful staff. They were well established when I purchased the business in November. I am the only designated accountant but have three certified bookkeepers on staff and one working on her bookkeeping designation.” A lon g w it h a profession a l status, Susan spoke of the need for clients to feel comfortable with staff members: “you have to develop a relationship with them,” she said, adding that the longevity of the Campbell River business also means there is a well established clientele there. “I a m hopi ng to g row [ou r b u s i n e s s] i n D u n c a n a n d h i re more employees. W hen I bought the Campbell R iver company my goal was to cont i nu e wh at wa s b ei n g done there as wel l as ex pa nd a nd grow in Duncan. There is room for expansion in both places.” One of the several factors of special importance to Susan and the company is the privilege of assisting older clients do succession planning.

“It’s nice that they can stay w ith us because I have my designation a nd ca n do that work. We can offer all services to clients who are comfortable with us and we with them.” T he other important factor is a change in billing structure implemented earlier by the former Reynen Business Services. Customarily when material is taken to an accountant, charges are based on billable hours but accord i ng to Susa n, the difference in her company is that a value pricing and fixed price agreement replaces that practice. “We tell you up front what t he cost w i l l b e. We h ave a client sign a fixed price agreement as part of the contract [w ith them]. We don’t track hours and we don’t have billable hours. T hat really drew me to the company because it removes so much stress. It was a hard transition, though, after fifteen years of tracking and suddenly not to have to do that. We stick to our price. That applies to both locations and all our services.” Prior to her purchase of the companies, Susan had worked i n p ubl ic pract ice for more

t h a n 15 y e a r s w i t h a n a c cou nt i ng f i r m s i n Na n a i mo and Duncan. During that time she also earned her Chartered Professional Accountant (CPA) designation in 2014. In addition she has an Honours Bachelor of Commerce degree from Laurentian University. Susan spoke of the good fin a ncia l l iteracy prog ra m s of fered to t he com mu n ity t h ro u g h C PA Ca n a d a . A s a mea ns of g iv i ng back to the profe ssion , S u sa n i s working with a women’s group to put together some workshops based on the financial literacy program. When asked what brings her satisfaction as a CPA and new business owner, she summed it up as helping clients, offering them a wide variety of services such as corporate year ends, personal accounting, succession planning, as well as bookkeepi ng w ith the support of staff she fully trusts. It’s all about using her skills to serve clients in two communities and helping others reach their career and personal goals. For further information see: www.reynen.net

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Susan McInnes, CPA, CGA



MARCH 2016

COMPANY A LEADER IN THE MOBILE ON-SITE REFUELING INDUSTRY “I have a customer who 4Refuel Vancouver Island Currently Operates a Fleet of Four Trucks

says we’re saving him about $40,000 a year.” JEFF LUMLEY OWNER 4REFUEL


isualize this scenario: a truck driver pulls his rig into the yard at the end of his busy day. He looks at the fuel gauge and sees that it’s on empty. The next morning he returns to his truck to discover it fully fuelled and ready to work. Was it a dream? Were the Fuel Fairies at work? No, but owner Jeff Lumley and his team at 4Refuel Vancouver Island were! “The magic of our company is that we provide a ‘wheel to wheel’ diesel fuelling service for clients including construction companies, trucking companies, home heating, boats, generators basically anything that requires diesel,” Lumley explained. “Typically our customers use our service for convenience, accountability and of course to save money. It’s a pretty basic business philosophy but it works. When you factor in the lost productivity time, plus companies are paying their employees to fuel their vehicles, you can see the real cost saving of having us look after the fuelling of trucks and equipment.” Cor p orately, 4R ef u el wa s launched in 1995 and was a pioneer in the Mobile On-Site Refueling industry in Canada. A business franchise, nationwide the company offers its services in more than 900 cities and delivers more than 3.5 million fuelling transactions annually. Lumley acquired the franchise for Victoria and Duncan in September 2011, before being granted a Vancouver Island wide franchise in December 2015. Beginning with a single fuel truck and a handful of clients, Lumley has grown his business to the point where he now operates three trucks in Victoria, a fourth in Nanaimo, with plans for future expansion. “I have a large customer who says we’re saving him about

$40,000 a year. When you factor in the time involved to have the truck drive to the card lock you can see where the cost savings would come in,” Lumley explained. “First off, companies are paying for the operation of the truck to and from the pump as well as the driver’s wage while he stands there putting fuel in the vehicle. While there, the driver may see some friends and have a conversation, stop for a pop or smokes and then jump in his truck and head back to the yard. You’re paying for the fuel, for the wear and tear on the truck and for a guy to stand there and fuel his truck instead of having him out there servicing your customers. For many that just doesn’t make any sense.” What the company is primarily offering its growing client list is efficiency, convenience, accountability, and cost savings. Lumley says 4Refuel can customize a fuelling schedule that meets the needs of the individual customers. Some companies are serviced weekly while others are visited on a nightly basis. A major portion of the firm’s client base involves construction companies. “We’ll go to the work site to fuel excavators, rollers, trucks or anything else that takes diesel. In other cases we’ll go to the company’s yard to provide the fuel, it all depends on the needs of the customers. Most of our work is done at night so we don’t interrupt the customer’s business.” For some, the real benefit of

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Jeff Lumley of 4Refuel and his team are ready to service clients throughout the greater Victoria area

4Refuel Vancouver Island currently operates a fleet of four trucks, three in Victoria ad one in Nanaimo

A key service 4Refuel offers its clients is the ability to go directly to the work site to fuel equipment of all types having a ‘wheel to wheel’ fuel delivery service is a hard concept to understand. One Victoria area company was fueling its fleet from a 5,000 liter tank that was topped off weekly. Lumley was able to persuade the company owner to sign on with his program. “About three months in, he phoned me and said ‘I don’t understand it, we’re busier than ever but we’re using less fuel’ – I pointed out that our service el i m i nates the potentia l for theft, spillage and many other factors. Wheel to wheel service

has proven to provide much more accountability for businesses.” For the immediate future Lumley wants to put his energy into expanding on his Victoria and Nanaimo markets, with an eye on embracing further opportunities when they arise. “There is no timetable for expansion elsewhere on the island but if the opportunity presented itself I’d certainly look into it. Many companies make the mistake of growing too quickly and I don’t want to be one.” Lumley has an eye on embracing

further expansion opportunities when they arise. “For now, we are focused on ramping up for a busy spring as construction projects start underway. But I believe there are lots of potential customers all over the island looking to decrease costs and to drive more profit to their bottom line. 4Refuel delivers, plus we take the headaches out of managing fuel,” he said. To learn more visit the company website at: www.4refuel. com or call Jeff Lumley direct at 250-893-0810


MARCH 2016

“Steelhead Still Bullish on LNG Plans for Vancouver Island” Nanaimo News Bulletin ever mind the choppy waters, it’s still damn the torpedoes, full speed ahead for the firm behind Vancouver Island’s biggest industrial proposal in at least a generation. Despite glum economic forecasts, political opposition and upheaval for one of its key partners, the CEO of Steelhead LNG says the company is still on track to meet its planned schedule on whether to proceed with a multi-billion-dollar plan to build two liquified natural gas plants on Vancouver Island. “We are on target, given the schedule we had before,” Steelhead CEO Nigel Kuzemko said. Kuzem ko’s com ments come in the wake of Tuesday’s throne speech where P re m i e r Ch r isty Cla rk pledged the BC government’s continued commitment to LNG exports, despite project delays and a global glut of oil and gas. The Shell-led LNG Canada project proposed for Kitimat has postponed its final investment decision until the end of the year, wh i le the Petronas-led Pacific Northwest LNG proposed for Prince Rupert is also behind schedule. In June, the International Energy Agency warned a flood of new LNG supply was coming onto the market. It suggested new plants would struggle to get off the ground as current LNG prices would not justify the capital cost. But Kuzemko said Steelhead representatives are confident that by the time its project is operational, the markets in China and Japan will be much improved. “2020-plus is a very different market,” he said. “The excess product will be used up by then.” On Oct. 2, Steelhead LNG announced National Energy Board approval for a license to export up to 30 million tonnes of liquefied natural gas per year over a 25-year period from two proposed sites. Steelhead had previously announced proposals to build export facilities on each Vancouver Island coast: a $30 bi l l ion facility at Sarita Bay, about 75 kilometres southwest of Por t A l b er n i , a nd a smaller floating terminal


Proponents point to the up to 200 direct, high-paying, longterm jobs the plant is expected to provide once operational

at the Bamberton site just south of the Mill Bay ferry terminal. The Sarita Bay proposal is being explored with the Huu-ay-aht First Nation, while the Mill Bay project is proceeding in conjunction with the Malahat First Nation. The latter band received a jolt Wednesday with the announcement three top economic development officials had been dismissed as part of an ongoing review of governance and finances i n it i ated by new Ch ief Caroline Harry a nd her council shortly after they were elected in November. Previous chief Michael Harry resigned last summer amidst allegations he was receiving a consulting fee from the owners of a controversial contaminated soil treatment facility near Shawnigan Lake. That occurred just prior to the band’s Aug. 20 announcement that a longterm lease deal had been reached with Steelhead for the Mill Bay plant. Kuzemko said Steelhead is continuing to work with the new chief and council to

iron out any concerns they may have. “Every organization goes through this, particularly after a political change,” he said. “The deal that we signed is still in place.” The Mill Bay plant has come under fire from some neighbours around Saanich Inlet, who say it comes with too much environmental risk. The Cowichan Valley Regional District last week formalized its opposition due to those environmental concerns. “We should make it clear that the Cowichan Valley, or anywhere else in BC for that matter, is not the place for this kind of project,” Shawinigan Lake Director Sonia Furstenau said. Kuzemko said on a global perspective LNG is environmentally superior to the Asian coal plants it will replace. On a closerto-home level, he said the technology is proven to be safe and the proposal can be adjusted. “We need to understand what the major concerns are, and, indeed, the minor ones,” he said. “We are well before the design stage. We can design it to mitigate all concerns that people have. Proponents point to the up to 200 direct, high-paying long-term jobs the plant is expected to provide once operational. The larger Sarita Bay project, meanwhile, remains in the feasibility study stage. It promises between 300 and 400 jobs. Job estimates on the planning and construction of each project, as well as the spin-off jobs number in the thousands. Feeding each plant proposal are a pair of proposed pipelines, the first running for 75 kilometres undersea from Cherry Point Washington directly to Mill Bay, the second connecting the Island’s east coast to Sarita Bay. Before proceeding with either project, Steelhead LNG needs to overcome a number of reg ulatory approvals. Should a positive final investment decision be made in 2018 as planned, the Mill Bay plant is expected to be operating by 2022. The Sarita Bay project is operating on a timeline of a 2020 decision and a 2024 completion date. — with files from Black Press



tart-up companies face a lot of challenges, ranging from getting financing in place, to developing products, to marketing the product and everything in between. One big challenge is building the right team of professionals. The sooner you do this, the better. One of the first steps is to incorporate the company. While you can do this yourself, it is best to work with a corporate commercial lawyer. They will get the company structured correctly. If the company is being built around a patentable product, you need to work out ownership of the invention and ensure that any contracts that are drawn up include a clause stating that ownership will be transferred to the company from the inventors – not from the contracting company that the inventor works for!

If the clause states that ownership is to be transferred from the contractor, you may have difficulty getting the ownership transferred from the inventor, even if they are the sole employee of the contracting company. You will also want to make sure that your invention is going to be patentable. This can be done concurrently with prototyping, or, if the invention is costly to prototype, before any prototyping has been done. That means bringing a patent professional into the team. Then, if you do not have in-house prototyping expertise, you will need to involve a prototyping company. It can save a lot of headaches if the prototyping company already has a working relationship with the patent professional. Of course, by now you will have an accountant lined up. Your corporate commercial lawyer will insist upon that! What other professionals need to be part of the team? A licensing lawyer may be very useful. If you are thinking

of licensing as all or part of your business model, I recommend that your corporate commercial lawyer be an experienced licensing lawyer. While there are many other professionals that you may want to consider having on the team, a marketing expert is a must. In fact, the marketing expert is most frequently the missing link in the startup companies that I see. It doesn’t matter how wonderful the product is – without marketing expertise, it is not going to go very far. This all may seem a little daunting, but then starting a business is not for the weak of heart! As many of the professionals I work with say, “Get it right, right at the beginning.” Anne Flanagan is the principal at Alliance Patents. She works with a cadre of highly skilled professionals and can help you build the team you need to succeed. She can be reached at anne.flanagan@ alliancepatents.com



MARCH 2016





VIREB COMMERCIAL BUILDING AWARDS Date April 21st 6pm at the Coast Bastion Nanaimo Tickets can be purchased at www.businessexaminer.ca (Events Page)


he Business Examiner’s fo c u s o n b o a t i n g a n d marine this month provides the perfect opportunity to showcase the work the Port Alberni Port Authority (PAPA) & the City of Port Alberni (CPA) are doing to demonstrate we are ‘Open for Business’. More than a dozen recent accomplishments of our dedication to the ‘Open for Business’ ideal span the tourism, lifestyle, high-value wood-biomass, fishing, marine industrial and transportation sectors. In the tourism sector, two recent a g re ements h ave b enef ite d business and the community. O ne a l lowed a for mer l a rge tugboat to become ‘The Swept Away Inn’ moored at PA PA’s Centennial Pier. That required severa l cross-ju risd ictiona l

l icensi ng approva ls a nd the extension of a City water line across Harbour Quay. Another agreement allowed us to offer a $500,000 development incentive on a highly visible marina upland. That required the willingness of both organizations to ‘horse-trade’ financial arrangements that had been entrenched in a long-standing Accord. On the lifestyle front, agreements between the Port Authority and City allowed for the installation of a kiteboard launch ramp in the harbour, a water lot lease for recreationa l pu r poses at Ca n a l B each a nd (com i ng soon) a boa rdwalk along the north side of Fishermen’s Harbour. Again each party is leveraging one another’s significant financial investments in these projects. After the City had convinced Cantimber Biotech to look at establishing in Port Alberni, PAPA clinched the deal by arranging a site. T he company will produce activated carbon for water filters from residual wood fibre and is creating 25 new jobs. Both organizations worked with the company to get several cross-jurisdictional licensing approvals in place. Attracting the RAW Spirit, a large hake fishing vessel, was a lso a joi nt i n itiative. A f ter

the sh ip’s ow ners contacted the Port Authority to inquire if there was space for them here, the City visited the partners and maintained communications throughout their negotiations with PAPA. Twenty-four jobs on the boat, a nother 25 part-time jobs for offloading and hundreds of thousands of dollars for local contractors has resulted. Other exa mples of demonstrating we are open for business won’t be told here because of space limits. However, our two organizations have recently ramped up our collaboration by establishing a Joint Working Group consisting of the Port Authority’s Chairman of the Board, their President & CEO, their Director of Business Development, our Mayor, the Acting City Manager and me. If you are interested in exploring the potential for your company in Port A lberni, please contact PA PA’s Dave McCor m ick at 250.723.5312 or the City’s Pat Deakin at 250.720.2527. Pat Deakin is the Economic Development Manager for the City of Port Alberni. He can be reached at 250-720-2527 or Patrick_deakin@ portalberni.ca

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MARCH 2016

Truck Loggers Elect First Female President Jacqui Beban will serve a two year term as TLA president BY DAVID HOLMES


ANCOUVER – For the first time in it’s more than 70 year history the BC Truck Loggers Association (TLA) has elected a female president. “I’m excited and nervous all wrapped up into one,” explained Jacqui Beban who was elected during the group’s Annual General Meeting (AGM) held in Vancouver in January. “I love forestry because no two days are the same,” Beban explained at the time. “And I’m proud of how far our industry has come. We are safe and sustainable. With the environmental stewardship, technological advances and opportunities with First Nations happening right now, it’s an exciting time to be a part of this industry.” Not merely a first for the Truck Loggers, Beban’s election is a first for any BC forestry association. Born into a logging family, she is currently the General Manager of Frank Beban Logging which is working in partnership with Nootka Sound Timber Co. Ltd.

which is presently managing a forest license on the west coast of Vancouver Island near Gold River. Born and raised in Nanaimo she has lived in Qualicum Beach for the past 15 years. “The Truck Loggers Association represents independent forestry companies all up and down the coast. We’re definitely an advocacy group. Last summer we got together to go over our strategic plans which are essentially our guidelines for the next few years. At that time it was decided that some of the things we would be focusing on should include contractor sustainability, which means ensuring the contractors who do the work are getting paid enough money so that they can pay their employees fair wages,” she explained February 4. “They also should be able to reinvest in their business while supporting the communities that they live in. The objective of course is that at the end of the day they have a return on the capitol they have invested. Forestry is a highly capitalized business. It doesn’t make sense to

have millions of dollars tied up if you’re not getting a return on that investment.” Beban has served with the TLA Board for the past 10 years and will serve as president for the next two. “Presently the truck loggers association includes more than 450 member companies. We’re just working on determining how many actual employees that involves but it would certainly be over 10,000 people.” One area of concern for Beban is an ongoing need to attract young people into the province’s forest industry. “It seems the general trend is that we have an aging work force, I think right now the age of our average worker is about 50 years so there are some tremendous opportunities for young people to get into this business,” she said. “The thing that can’t be forgotten is that the jobs that are available are all good paying ones. Young people have the opportunity to remain in BC, to stay on the Island and to build a profitable career, and there is no better place to live than that. I think the main

Jacqui Beban was elected President of the BC Truck Loggers Association during its AGM in January message I want to get out is that there are lots of opportunities for people in the industry right now. Our demographic is definitely getting up there so if you’re interested in staying and working on the coast in BC give forestry a second look.” Since its incorporation in 1943 The Truck Loggers Association has had 37 ma le presidents,

Beban’s election is viewed by many as a historic first. “We welcome Jacqui,” said David Elstone, TLA Executive Director following her election. “Her experience as a logging business owner and her history with the industry will make her an excellent president.” To learn more visit the Association’s website at: www.tla.ca/




he Chamber kicks off March 2016 with an informative and insightful presentation about the local business cl i m ate a nd econom ic outlook for the Cowichan region based on the results of the first-ever Cowichan Business Leaders Survey. Conducted jointly by the Duncan Cowichan Chamber of Commerce, MNP and Community Futures Cowichan, the survey provides a unique snapshot of the economic issues and trends at play in our local community. We had a full house of over 90 businesses, municipal leaders and island media to attend the Cowichan Economic Outlook Breakfast held March 3

at the Cowichan Golf and Country Club. Guests were the first to learn the results of the survey, as well as hearing perspectives from a panel of local business leaders. Overall, the Cowichan business community is cautiously optimistic with 62 per cent optimistic of business growth in 2016. Cowichan businesses feel that the local business climate is competitive with other Island regions, but there’s still room to improve. They provided feedback to local government to cut the red tape. Cow icha n busi nesses also noted key business challenges for 2016: skills shortage, transportation/ shipping costs and manag i ng busi ness g row th a nd e x p a n s ion . W h en asked about economic development priorities for the Cowichan region, respondents identified the top 6 priorities: Market the region as a tourism destination, improve local infrastructure and business services, expand tourism infrastructure, improve community services and livability, attract businesses to relocate to the region, and support the growth of existing businesses. ■■■

The Chamber is excited to announce the names of the 2016 Black Tie Award nominees. These can be found on the Chamber’s website at www.duncancc. bc.ca/black-tie-awards. We received 112 nominat ion s for eig ht awa rd categories. A round table panel will meet to review the nominations and select three finalists in each category. These finalists will go forward to be eligible to win an Award which will be presented at the Chamber’s Black Tie Awards and Auction on April 9, 2016 at Brentwood College School. This is the 20th Anniversary of Cowichan’s Black Tie Awards. ■■■ Welcome new Cha mber members: Shawnigan Lake Museum, PJ’s Power Washing, 3D Electrical Services Ltd., CanDo Services and B.A.S.K. Janitorial Services. Sonja Nagel is Executive Director of the Duncan Cowichan Chamber of Commerce. She can be reached at manager@ duncancc.bc.ca or 250-748-1111


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MARCH 2016

Business Groups Give Thumbs Up to Provincial Budget


ICTOR I A - Busi ness groups throughout the prov i nce applauded the provincial government’s Budget 2016, announced February 16. The Chartered Professional Accountants of British Columbia (CPABC) applaud the government’s fiscal management highlighted in the budget. In addition to the continuation of balanced budgets, the government stayed the course on personal, corporate, and sales tax rates. BC’s strong performance allowed for increased investment in health and social programs. “In a challenging economic environment BC is poised to enjoy modest growth over the next three years and will b e a le ader w it h i n Ca n ad a . This growth, coupled with the government’s strong commitment to fiscal restraint has led to forecasted budget surpluses over the next three years: $264 million in 2016–17; $287 million in 2017–18; and $373 million in 2018–19,” said Richard Rees, FCPA, FCA, president and CEO of CPABC. “In a d d it ion , t h e d eb t-to-GDP ratio is expected to decline to 16.3 per cent by 2018–19, one of the lowest levels of taxpayer supported debt in Canada.

Reducing debt and managing costs ensures BC maintains its triple-A credit rating, keepi ng debt ma i ntena nce costs reasonable.” “While managing costs is one side of the equation, our province also needs a competitive ta x system that is ref lective of the 21st century economy,” continued Rees. “We are excited to hear that the government has made this a priority and w i l l establ ish t he Com m ission on Tax Competitiveness, and look forward to working with them on this important initiative.” BC’s chartered professional accountants have highlighted many issues with the tax system, including the loss of input tax credits for business, which is effectively a tax on investment. Given BC’s relatively low levels of productivity, investment in machinery and equipment is vital in increasing the province’s economic competitiveness and performance. In addition to the tax commission, the government announced measures that would address housing affordability – a hot but ton i ssue across the province. BC’s CPAs have highlighted the issue of affordability and the impact it has had on recruiting and retaining

skilled labour in major markets such as the lower mainland, Victoria, and Kelowna. T he govern ment has made changes to the property transfer tax, including an exemption for newly built homes priced up to $750,000, which would save the purchaser up to $13,000. S u c h m e a s u re s wo u l d h e l p fa m i l ies who a re str uggl i ng with some of the highest housing costs in the country. This change will be largely financed by i ncre a si ng t he prop er t y transfer tax rate from two to three per cent on the portion of the fair market value over $2 million. Data will also be collected on the citizenship of purchasers. T he Truck Loggers Association (TLA) also applauds the 2016. “It fo cu ses on s upp or t i n g BC’s rural communities where our forest industry continues to create jobs and support communities,” said David Elstone, TLA Executive Director. Supporting BC’s rural towns and villages, the Rural Dividend Program will bring $75 million ($25 million a year, over three years) to communities with populations under 25,000. The intent is to focus on communities in transition and help them stabilize their population




hen business is slow, weak sales reps can be more easily exposed. But if your compa ny i s doi ng wel l presently, you may have salespeople who appear to be stronger than they really are. No matter how well your team performs as a whole, it’s important to be able to find the team’s weak links to strengthen them. A few factors to consider when looking to decipher whether or not your salesforce is full of weeds: 1. T hey rely heavily on c a l l-i n bu si ness, or leads from marketing. 2. They always have full pipelines and fail to actually close any of those

deals. 3. T h e y s p e n d m o r e time calling current accou nts t h a n t hey do calling on new prospects. 4. They need to offer discounts to close deals. 5. T h e y n e e d to b r i n g someone else from the sales team in on “big opportunities” to help close the sale. 6. They view coaching as criticism. 7. They continue to require coaching on the same sales issues again and again. 8. They do a lot of networking and have very little to show for it. 9. They rarely call on accounts your competitors have locked up. 10. They always have an external reason why business didn’t close, rather tha n ta k i ng responsibility and looking to grow from failure. M a ny compa n ies fa l l into the bad habit of justifying poor results from bad sales reps, rather than doing something about it. Whether it’s the sunk cost already invested in them, or

not wanting to go through the hiring process again, or believing they are the only ones who could “handle” the accounts they have, a lot of businesses make the mistake of holding onto weak reps. Think of it this way: if you took away the book of business from one of your reps and dropped him or her in a new territory with little to no marketing would they succeed? If your answer is yes, you most likely don’t have challenges with any of these 10 factors. If not, though, the challenges above will ring true. And if so, it may be time to weed your garden and plant a stronger seed with better genetics. If you do this, your harvest will be plentiful on a consistent basis. Copyright 2015 Sandler Training and Insight Sales Consulting Inc. All rights reserved. John Glennon is the owner of Insight Sales Consulting Inc, an authorized Sandler Training Licensee. He can be reached at jglennon@sandler. com, toll free at 1-866-6452047 or visit www.glennon. sandler.com

and attract new residents. “Logging contractors are the econom ic backbone of BC’s rural communities and the TLA welcomes building the populations in those areas so our members can continue to build their workforces,” said Elstone. Fi na l ly, the govern ment is investing $5 million to build markets for BC’s forest products in India. As Minister Steve Thomson, Ministry of Forests, Lands and Natural Resource Operations, has com mented before, BC rural communities d id not b e a r t he f u l l br u nt of the financial downturn in 2 0 0 8/2 0 0 9 b e c a u s e o f t h e ma rket govern ment a nd i ndustry had built and nurtured i n A sia, pa rticu la rly Ch i na. “Further diversification will ensure the forest industry has an even broader market base as world forest product markets inevitably fluctuate,” said Elstone. The British Columbia Real Estate Association (BCREA) also gave the budget a thumbs up, noting proposed changes to the Property Transfer Tax (PTT) and other measures in Budget 2016 to i mprove hou si n g affordability in the province and collect better information about property transactions. The PTT exemption for new

homes up to $750,000 will help stimulate supply of new housing and provide more opportunities for home ownership across t he prov i nce. T h is exemption is com mendable, however with many new housi ng projects ta k i ng yea rs to complete, it may not have the immediate impact desired by the government. While the new three per cent threshold for properties over $2 million is intended to pay for the new home exemption, t he prov i nce h a s m i ssed a n opportunity to raise the existing threshold levels to provide broader P T T relief for those who cannot afford a newly constructed home and who are not first time homebuyers. By not indexing the threshold levels, the province ensures that – i n a n env i ron ment of r isi ng home pr ices – a n i nc re a s i n g n u m b e r o f h o m e s will fall within the new three per cent threshold, resulting in a higher tax burden on more home buyers. Collecting and analyzing information on real estate transactions will help the provincial government make fact-based policy decisions. BCREA welcomes this initiative and looks for wa rd to h av i n g t he d ata publicly available.


MARCH 2016

GREENING BUSINESS REDUCES FOOTPRINT AND ENERGY COSTS “I wanted to change the GreenSteps Solutions becomes exclusive provider of Green Tourism Certification

world through music, politics and business.” ANGELA NAGY CO FOUNDER, CEO, GREENSTEPS SOLUTIONS


ngela Nagy’s vision of her future is clear; it has been since she was 18 and sitting under the stars while camping with her dad. “I wanted to change the world,” she said. “And I wanted to do it th rough music, pol itics a nd business.” Big goals for a teenager, but ones she’s geared her life and career around achieving. “I had recently been hired by the City of Kelowna to work on a project to preserve the sensitive banks of Mission Creek and research the impact humans were hav ing on the ripa ria n ecosystem.” Shocked by the lack of policies to protect the environment, and its human health implications, Nagy began searching for ways to make a difference. She got clarity in the pristine quiet of the wilderness. By the age of 30, the singer/ songwriter had been a Kelowna city councillor, a candidate for the Green Party in both provincial and federal elections, and a Regional District Director for

A Proud Member of Green Tourism Canada westcoastexpeditions.com info@westcoastexpeditions.com


Kelowna, so she’s got the first two objectives under her belt. She’s also experienced the corporate world living and travelling throughout North America and Europe working on a variety of environmental projects, where she affirmed her belief that the fastest way for change to happen is through business. “Change through the government is slow,” she said. So Nagy and business partner Lindsay Eason cofou nded GreenStep Solutions in 2008. It’s purpose: to change the world by making sustainable business more profitable than business as usual.” “We help sma l l to med iu m sized enterprises reduce their environmental impact and create a sustainability strategy for the future,” Nagy said, adding that many businesses think ‘going green’ means higher costs, but in fact, she said it saves businesses money in energy and resource costs. Since it was founded GreenStep has worked with over 1200 businesses and organizations within a variety of sectors, including private, public, non-profit and academic institutions; industries such as tourism and hospitality, retail, professional services and manufacturing; and organizations with 5 to 400 employees. “We provide viable solutions, no matter the business,” she said. Due to a desire to license or create their own scalable solutions for helping businesses integrate sustainability into their business models, Nagy and her company took the next step and signed on as exclusive providers of Green Tourism Certification in Canada, a program out of the United Kingdom boasting more than 2300 tourism and hospitality businesses around the world. An 18-year-old organization, its

Angela Nagy wanted to change the world through music, politics and business

Lindsay Eason cofounder of GreenStep Solutions



Angela Nagy with Murray Rankin, MP, Victoria, and winner of Sustainable Tourism Award, Outer Shore Expeditions CREDIT:TIAC

assessments are designed for the tourism and hospitality industry and speak directly to those looking for a more sustainable travel experience. She explained that an assessment helps a business understand the steps it can take to become more sustainable, whether its through waste reduction, energy efficiency, or its alternative transportation solutions. “There are more than 140 items we can grade a business on,” she said. “We chose 60 that make sense for that business. It gives us the flexibility to assess any kind of business.” “A growing number of travellers

are looking to support green establishments. The businesses themselves are seeking ways to set themselves apart from the competition, save energy, water and money and take advantage of resources and guidance from green industry partners as well as do the right thing for the environment.” Nagy said that Green Tourism Canada now has more than 100 members displaying the logo. “O u r ex per t, f u l ly tra i ned sustainability advisors identify opportunities to generate savings, support marketing goals and improve overall sustainability performance. After the results are

naturally inspiring

compiled the business is awarded a Bronze, Silver or Gold award.” Nagy explained that Green Tourism and its advisors will also help the businesses transition into a fully functioning green team by identifying the best projects to reduce their impacts and emissions, and generate the greatest returns. “It can be overwhelming for some businesses, so we issue a report with the top 10 key items to focus on.” Once operators are certified they receive outdoor signage, window decal, certificate, use of grading logo for marketing purposes and links on the Canadian and International Green Tourism websites, providing proof of their commitment to sustainable travel. Hotels and resorts aren’t the only businesses in the industry benefiting from the certification. Members also include tour operators, wineries, distilleries, farms, transportation and adventure companies. With the Thompson Okanagan region’s focus on the tourism industry, in the winter of 2015 GreenStep and the Thompson Okanagan Tourism Association (TOTA) teamed up to enter into a Memorandum of Understanding as part of the first phase of regional efforts in the development of a sustainability charter. “We couldn’t be more excited to have the opportunity to work in our own backyard, together with TOTA, to help support the Thompson Okanagan tourism industry as it strives to integrate more green and responsible business practices,” Nagy said. GreenStep walks the talk; its advisors have multiple green certifications and have completed hundreds of sustainability assessments. Co-founder Eason is the lead consultant and delivers environmental programs for businesses, local governments and residents to raise awareness, change behaviours and meet local government targets. She holds a Masters level in strategic SEE GREENING BUSINESS | PAGE 45

chamber of commerce Proud to be Canada’s Ƃrst Chamber to seek accreditation with Green Tourism Canada!

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MARCH 2016


Green Tourism Member, Brenda Hetman-Craig, owner of 40 knots Vineyard and Estate Winery CREDIT:GREEN TOURISM

Ross Munro, owner of Green Tourism Gold Member Royston House B&B CREDIT:GREEN TOURISM

sustainable development and is a certified landscape irrigation auditor and an organizational greenhouse gas accountant. It also has a board of directors and advisors made up of Nagy and Eason as well as Dr. Joe Kelly, a leading expert in tourism and climate change and Ken Martin who has over 20 years of experience in managing business development. In 2015 the company became a Certified B Corporation, powered by 100 per cent renewable energy. Nagy herself sits on the board of directors for the Okanagan Car Share Co-op and the Okanagan Greens Society. She’s also had extensive training including with former Vice President and Nobel Laureate, Al Gore and David Suzuki, as part of the Climate Reality Project “GreenStep has worked at reduci ng as much as possible. We’ve measured our footprint and offset any remaining carbon emissions.” In 2015 GreenStep was a top-ten nominee for a Community Impact Award through Small Business BC; in 2014 it won the Eco-Star Innovation Award through the Kelowna Chamber of Commerce, and in 2013 it was a finalist for the Green Innovator Award. Gre en S tep Solut ion s i s at 1-800-469-7830 www.greenstep.ca or www. greentourismcanada.ca

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Busy Restaurant

Hotel & Pub

Busy coffee shop in Departure Bay Ferry Terminal. Nanaimo l $78,000

Profitable seasonal Mexican Restaurant on the waterfront. Established 2002. Nanaimo l $395,000

7 room hotel and neighbourhood pub.

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Floral Shop

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Successful flower shop, established clientele.

Unique household goods retailer.

Nanaimo | $850,000

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Manufacturing Company

Cabinet Shop

Moving & Storage

Well-established, profitable business on 1.3 acres.

Thriving woodworking operation inclusive of land and buildings. Specializing in cabinetry and countertops. Port McNeill | $395,000

31 unit storage facility and moving company on 1.96 acres.

Nanaimo l $295,000

Duncan | $5,500,000 l L&B

Land, building & business.

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MARCH 2016

WHO IS SUING WHOM The contents of Who’s Suing Whom is provided by a third-party resource and is accurate according to public court documents. Some of these cases may have been resolved by publication date. DEFENDANT 0769770 BC Ltd 3957 Stan Wright Lane, Victoria, BC PLAINTIFF Haymond, Kirsten CLAIM $ 10,000 DEFENDANT 0820188 BC Ltd 1175 Douglas St, Victoria, BC PLAINTIFF Gibbs, Georgia Joann CLAIM $ 1,443,490

$ 21,852

$ 9,187

DEFENDANT City Builder Projects Inc 204-655 Tyee Rd, Victoria, BC PLAINTIFF Business Development Bank of Canada CLAIM $ 84,042

DEFENDANT Heatwave Plumbing and Heating Ltd 950B Oak Bay, Victoria, BC Redblue Heatpumps & Refrigeration Inc CLAIM $ 41,060

DEFENDANT City Engineering Inc 204-655 Tyee Rd, Victoria, BC PLAINTIFF Business Development Bank of Canada CLAIM $ 84,042 DEFENDANT Columbia Energy Inc 1002 Wharf Street, Victoria, BC PLAINTIFF Bearden, James Lawrence CLAIM $ 25,236

DEFENDANT Canadian Cutting & Coring Ltd 204 – 655 Tyee Rd, Victoria, BC PLAINTIFF Business Development Bank of Canada CLAIM $ 84,042

DEFENDANT Domo Japan 3127 Kensington Cres, Courtenay, BC PLAINTIFF Lee, Kyungho CLAIM $ 22,590

DEFENDANT Cape Roofing 1937 Piercy Ave, Courtenay, BC PLAINTIFF Greenwood, Colin CLAIM

DEFENDANT Garden City Transportation Ltd 3057 Glenmanor PL, Victoria, BC PLAINTIFF Smith Transport Ltd CLAIM

Tilray - Concrete Prep & Polishing

CLAIM $ 9,436

$ 84,042

DEFENDANT Mastercraft Construction 6455 Spooner Way, Saanichton, BC PLAINTIFF Slegg Building Materials Ltd CLAIM $ 10,527

DEFENDANT Poskitt Roofing 601-7835 East Saanich Rd, Victoria, BC PLAINTIFF Carretero Holdings Ltd CLAIM $ 25,276

DEFENDANT MCI Media Capital Inc 200-888 Fort St, Victoria, BC PLAINTIFF Sotskov, Victor CLAIM $ 22,206

DEFENDANT Vintage Roofing Ltd 744 Cordova Bay Road, Victoria, BC PLAINTIFF Cady, Cindy Marie CLAIM $ 25,176

DEFENDANT Meadows Marine Surveyors Ltd 1727 Jefferson Ave, Victoria, BC PLAINTIFF Zworski, Tom CLAIM $ 20,176

DEFENDANT White Lion Developments Ltd 6141 Dennie Lane, Nanaimo, BC PLAINTIFF Cumming, Robert Ronald CLAIM $ 6,196

DEFENDANT Line Level Landscaping & Development Corp 4118 Hatfield St, Victoria, BC PLAINTIFF Slegg Building Materials Ltd CLAIM $ 175,421

DEFENDANT MTI Magnolia Telecom Inc PO Box 5200 Stn B, Victoria, AB PLAINTIFF Mobley, Victor CLAIM $ 25,186

DEFENDANT Osaka Sushi Courtenay 6-450 Ryan, Courtenay, BC PLAINTIFF Lee, Kyungho CLAIM $ 22,590

DEFENDANT Lumisenz Body Sculptng & Hlth Rejuvnatn Clncs Corp 207-5253 Cordova Bay Rd, Victoria, BC PLAINTIFF Huggins, Victoria Leigh

DEFENDANT Pacific Concrete Cutters Ltd 204-655 Tyee Rd, Victoria, BC PLAINTIFF Business Development Bank Of Canada CLAIM

DEFENDANT R Parsons Construction Ltd 309-895 Fort St, Victoria, BC PLAINTIFF Mackay, Terrance John CLAIM $ 10,702

DEFENDANT Kustom Towing (2009) Ltd 200-852 Fort St, Victoria, BC PLAINTIFF Alattas, Mohammed CLAIM $ 33,612 DEFENDANT Lauma Properties Ltd 200-931 Fort St, Victoria, BC PLAINTIFF K2 Stone (Victoria) Inc CLAIM $ 12,352

Custom and commercial tile work

Westshore Mall- Floor Prep & Levelling

Concrete polishing and preparation

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MARCH 2016

NORTH ISLAND Congratulations to Dr. Mark Lawrence and his Creative Orthodontics for celebrating 30 years in business. They have offices in Port McNeill, Campbell River and Comox. Robert Schantz has been hired as the new District of Port Hardy municipal building inspector. The Quatsino Chalet in Port Alice has applied to extend its hours of opening. Hannah Rock Fisheries, Oceanview Diversified Solutions and Sun Fun Divers are all new members of the Port McNeill Chamber of Commerce. Robert Line of Island Coastal Economic Trust will be the guest speaker at the April 5 AGM at The Rock Pub. Peoples Drug Mart in Port McNeill has participated in a North America-wide research program called Genomics for Precision Drug Therapy in the Community Pharmacy, notes Ron Downey. There are 33 participants across B.C. Nimmo Bay Resort is moving towards expansion of its operations.

CAMPBELL RIVER Septen Financial Ltd. has added Jennifer Daffurn and Jasmine Meyers to their team of professionals. They have offices in the Georgia Quay Complex in Campbell River, and in Courtenay. Qualitown Thrift Store held a Grand Opening of its new outlet in the former People’s Drug Mart location at 984 Shoppers Row. Atilitis Investment Counsel is pleased to announce the addition of Todd Blaseckie to their team as Portfolio Manager and Business Development Manager. Congratulations to Rob Priestly for topping the sales charts for the month at Bill Howich Chrysler. Marine Harvest Canada will be opening a new fish deli and cafÊ in Campbell River in the near future. Custom Contouring Body Spa marked its seventh anniversary in business recently. They’re at #120, 520-2nd Avenue. Club Fitness celebrated their first anniversary in business at 2116 Island Highway South. North Island College has re-opened its student-run Third Course Bistro at its Campbell River campus. It is open Thursday and Friday evenings. Tom Plumb has been appointed President and CEO of Kinetic Construction. David Leitch has been hired as the new Chief Administrative Officer at the Strathcona Regional District. Jerry Gunn has joined the sales team at Steve Marshall Ford at 1384-16th Avenue.

COMOX VALLEY Congratulations to Finneron Hyundai for earning the “Top Hyundai Dealer in Canada for 2015, to the delight of dealer principal Mike Finneron and General Manager Sue

Finneron. Finneron Hyundai is also pleased to welcome Glenice Neal back to their sales team at 250 Old Island Highway in Courtenay. Comox Co-op and Peninsula Co-op will be merging effective April 1, and the new entity will be named Peninsula Co-op. Diane Naugler is the new Dean of Business and Applied Studies at North Island College. Cumberland’s popular Waverley Hotel has completed its extensive renovations, notes Vig Schulman. Owner Caroline Tymchuk has moved Riders Pizza into the former Panda Gardens location at 2738 Dunsmuir in Cumberland. Cumberland Brewing Co. Cantina will be moving into the former Riders Pizza location. Pediatric Dentist Dr. Felicity Hardwick has joined the team at Driftwood Dental, at 2401 Cliffe Avenue in Courtenay. Sunwest RV Centre welcomes Mike Murray to their service team and new parts manager Kyle Fast to their operations at 2800 Cliffe Avenue in Courtenay. Graham Paul was salesman of the month at Brian McLean Chevrolet Buick GMC, at 2145 Cliffe Avenue in Courtenay. Crown Isle Dental Health Centre is now in its new location at 220-444 Lerwick Road, in the Thrifty’s Crown Isle Shopping Centre. Longevity Medical Aesthetics & Laser Clinic is now open, at 105-501 4th Street in Courtenay. It has new management, and is the former Luxe Medi Spa. Russell Ball has added a 20-foot indoor/ outdoor screen to its sound system offered to clients at Audio Xcellence, a DJ services company. Catherine McCann and Darryl Hunt are the new owners of the Medicine Shoppe, purchasing the Comox business from Pharmacist Tim Cowan and his wife Suzanne. Two Eagles Lodge, a waterfront Bed & Breakfast in Union Bay, has received Canadian Wildlife Federation certification through their Backyard Habitat Certification Program notes Carolyn and Steve Touhey. Motion Specialties will be opening another location in the Comox Valley, in the Thrifty Foods - Crown Isle complex in Courtenay this spring. Mike McPhee is the new owner of the Fluid Bar & Grill in Courtenay. Martin Crilly has joined the Board of Directors of the Comox Valley Airport Commission. Stephanie Clairmont has opened Pampered & Polished nail spa at 1500 Skeena Drive in Comox and will donate part of February and March revenue to You Are Not Alone (YANA), a non-profit group helping families with medical-related travel expenses. Union Street Grill in Courtenay is also helping YANA, creating gift cards for the group’s fundraising dinner and auction. A tip of the hat to Brent Craven of Craven Studios for winning an award for best short form documentary at the American Indian Film Festival in San Francisco for his work SEE MOVERS & SHAKERS | PAGE 48

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MARCH 2016


on Our Voices, Our Stories documentary. The Downtown Courtenay Business Improvement Area (BIA) is offering grants up to $10,000 to businesses wanting to improve the facades of their buildings.


Locally Owned & Operated since 1993 We Service what We Sell 951 A Canada Avenue Duncan (250) 748-4847

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Quality Foods has opened another store on Vancouver Island, the 45,000 square foot QF View Royal on Helmcken Road – the 13th location for the operation which started in 1982 as Qualicum Foods in Qualicum Beach. MacDonald Realty has officially opened its new home at 1-546 West Island Highway in Parksville. Bruce Alexander of Parksville Chrysler has received a development permit to build a commercial-residential development adjacent to the dealership at Shelly Road and the Island Highway. It will include 27 residential units and at least six retail shops, and will be built by Island West Coast Developments Ltd. Old Country Market in Coombs will re-open in March with their new ice cream building where they will make their own ice cream called The Creamery. The market is also working on two more buildings beside The Creamery. The city of Parksville is pleased to announce the promotion of Deputy Chief Marc Norris as the new Fire Chief for the Parksville Volunteer Fire Department, following the retirement of Fire Chief Doug Banks. Sabo, Jang & Co. Ltd. Chartered Professional Accountants has moved next door to a new location at 118 McMillan Street in Parksville. Congratulations to Vicki Lerch of Sold On Staging. The president of the Real Estate Staging Association of B.C. has been named one of the top 10 professional vacant home stagers in Canada. The Quality Bayside Resort in Parksville staff has decertified as a union, and the owners plan to invest in the hotel. Simona Hoskins is now managing The Beach House Café in Qualicum Beach. Congratulations to Tigh Na Mara Seaside Spa Resort’s Grotto Spa for being named the number one spa in Canada from Spas of America, much to the delight of spa director Paulina Alexander and Tigh Na Mara general manager Paul Drummond. A new farm market is opening in a new building just off the Island Highway at the Nanoose PetroCan. Iron Warehouse has opened a second location, at 55-117 Industrial Way, in the Parksville Industrial Park, notes owners Meaghan and Steven Orcutt. Kyla Campbell and James Hannah have moved their Realm Food Co. from Qualicum Beach to Parksville, and will offer live music. Paint Pals, a co-op art gallery, has been added to the Courtyard Café on Memorial Avenue in Qualicum Beach. Pedego Electric Bikes Qualicum Beach, a finalist in the Vancouver Island Business Excellence Awards, has moved to their new location a block away at 702 Memorial Avenue in Qualicum Beach. The Qualicum Beach Chamber of Commerce held the annual Community Awards, with Lefty’s Fresh Foods winning business of the year, Ian Lindsay of RE/MAX First Realty citizen of the year, Maggie Kirk of

Cross Fit new business, Chelsea Cummings of Ohs Marketing Team at Royal LePage outstanding customer service, and John Briulo of Qualicum Foods a lifetime achievement award. Debra Nixon and Ian Causton have opened a Qualicum Beach office for their professional accounting and tax services at 101-200 First Avenue West. Celtic Chaos, featuring accordion player and financial advisor Dave Barta, helped mark the first anniversary of Café Brie by playing at the downtown Qualicum Beach eatery recently. Qualicum Beach is wrestling with the idea of allowing the Qualicum Commons to allow health practitioners to operate in the building. Paradise Mini-Golf and Fun Park has re-opened for the season in Parksville.

PORT ALBERNI Congratulations to Sharanne Gaiga of Valley Vision Optometry at 4009 Redford Street, who was honoured with a Certified Optometric Assistant of the Year provincial award at the annual B.C. Doctors of Optometry Conference in Vancouver in February. Dr. Golema, Optometrist and Owner of Valley Vision Optometry, accepted the award on behalf of Sharanne, who has been with the clinic over 24 years ago. The Uchucklesaht Tribe is planning on opening a restaurant in the new Thunderbird Building at the corner of Kingsway and Argyle. Hupacasath First Nation has announced plans for development of an indoor-outdoor farmers market at Clutesi Haven Marina. Buy-Low Foods celebrated their 50 th anniversary recently. Port Alberni’s new Aquarium, the West Coast Aquatic Stewardship Centre, is closer to opening in the former Clocktower Gallery location. The Alberni-Clayoquot Regional District has undertaken a feasibility study to determine if the Alberni Valley could support an abattoir. La Bruschetta Bistro’s dining room is now open at the Italian Hall at 4065 6th Avenue. Thunder in the Valley will be held this year on Stamp Avenue. The extremely popular drag racing event goes in August. Orestes Greek Kouzina is open in the former Dolce Vita location in Southgate Centre, managed by Ricardo Munoz. Pedro Sarmatzis is the chef, and their business partner is Peter Paraskevopoulos, who owns the very popular Asteras Greek Taverna in Nanaimo. Bear Watch Bistro held their grand opening in their location in Victoria Quay next to Capelli recently, notes owner Angel Veller. Pacific Seaplanes has officially started their scheduled seaplane service between Port Alberni and Vancouver. The Salvation Army has signed on as the first tenant of the former Post Office on Argyle Street, now called the Libberock Building. Peter Hammer, Steven Terryberry and Carey Roth have opened the new Taste Buddies Eatery on Margaret Street.

TOFINOUCLUELET Nominations are now open for the Tofino Long Beach Chamber of Commerce Business SEE MOVERS & SHAKERS | PAGE 49


MARCH 2016


Excellence Awards, and winners will be announced at the business group’s Annual General Meeting in March. Canadian Princess fishing resort has closed down in Ucluelet.

NANAIMO Diane Townsend Dental Hygiene Corporation has opened its doors across from Nanaimo Regional General Hospital. Diane says this joins Harbour City Dental Clinic as the city’s only independent dental hygiene clinics. www.birdentalhygiene.com Nanoose First Nation has started the initial phases of construction on a new gas station and Tim Horton’s, just north of where Lantzville Road meets the Island Highway. Proline Property Management, which has an office at 108-5070 Uplands Drive, has a new president: Andy Spurling, who has been with the company for nine years. They also have offices in Victoria and Langford. Former Nanaimo Daily News ad salesman Scott Speakman has joined the team at 460 Communications as Manager of Client Services. Applecross Vet Clinic at 6451 Applecross Road will be taking over the adjacent space in April and opening a new animal rehabilitation centre. Jacqui Rouse has moved Edgeline Business Services from 25 Cavan to 6-5769 Turner Road. Hayes Stewart Little & Co. Chartered Professional Accountants is pleased to note that Adam Desjardins, Brenda Maguire and Grant Gullekson have successfully written their2015 Common Final Exam for the Chartered Professional Accountants of British Columbia. Sun Life Financial is now open in their new location in the Nanaimo Financial Centre in Nanaimo North Town Centre. Maeve O’Byrne has resigned from the Nanaimo and District Hospital Foundation after 20 years of service. Real Estate Webmasters has purchased property across the street from their 223 Commercial Street location and will be renovating the commercial office building at 6, 8 and 10 Church Street to expand their operations. President and CEO Morgan Carey says the new site will be known as 10 Church Street, and the company is also opening an office in Vancouver. Top salespeople of the month at Nanaimo car dealerships were Bobby McKay at Harbourview Volkswagen and Leo Shen at Nanaimo Toyota. The development of the Lantzville Foothills Estates inched closer with the District of Lantzville granting a development permit to the 7454 hectare project. Storm Mountain Development Corp. is the owner of the property. Tea Port, offering loose tea, is opening at 5-90 Front Street. The annual Salvation Army Annual Golf Tournament is June 23 at Cottonwood Golf Course. For information contact Dawne Anderson at 250-740-1004. The name of the new liquor store going into Brooks Landing is The Landing Liquor Store. Island Mediquip will be opening a new retail store offering home medical equipment in Nanaimo, which will be their fourth location. Nanaimo-based startup Red Scotch Software, founded by Mike and Ian Reid,

are getting ready for the beta release of KUBE, a private social network alternative to Facebook. The Foam Shop is expected to open locations in Nanaimo and Courtenay in April. Breaking Chains Counselling has opened at 602 Haliburton Street. Ian Niamath Architecture has a new office at 151 Skinner Street. Other new downtown businesses include Breakout Nanaimo Escape Rooms at 101-321 Wallace Street, Courtney Crucil Counselling & Consulting at 55 Front Street, and Tory Vitaly MSW RSW Counselling Services at 55 Front Street.

Serving all of Vancouver Island

Dean Child is the owner/operator of Nanaimo Stucco and Stone, a stucco and stone mason contracting business. Dean also owns/operates Get It Gone Demolition service where he does demolition and hazmat work. Robert Keller is the new General Manager and Christina (Tina) Turner the office manager at the Cowichan School of Motoring. Holdfast Metal Works now at 1125B Farquhar Street is planning to move to their new location on Maughn Road at Duke Point in the near future. Dr. Michael Berman has his new office open at 13-1599 Dufferin Crescent. Simple Strata Solutions is now open at 201-194 Cliff Street. DISH Nanaimo will open a second Nanaimo location at 111 Terminal Avenue.

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LADYSMITHCHEMAINUS Lana Halme tells us that her business, Downtown Auto Service in downtown Chemainus has added fuel sales to its general automotive repairs and maintenance business. The pumps have been closed for the past three years, and their addition is good news for Chemainus. Lana is a director of the Chemainus Chamber of Commerce. Big Jim’s Burgers and Fries will be opening in the former Gringo’s Burritos location in Chemainus in April. Aly Tomlin and Ralf Rosenke will be opening a new micro-brewery in Chemainus called Riot Brewing Co. New businesses in Ladysmith include DC Installations, at 432 Resolution Place, as John Chartrand’s company offers electrical services. Gypsy Grand Custom Tees is now open at 30 Roberts Street, where Tammy Birkeland’s team will offer t-shirts, screening and printing. Virdigris Gardening is a new landscaping company at 4250 Filipana Road, while Aristocratic Arctic Clad Inc. at 130-1736 Timberlands Road is where George Somerville offers insulation to customers. Kevin Owens notes Evergreen Cremation Centre Ltd. is open at 17 Gatacre Street. Alan Bagshaw has opened CanvasPlus professional photo printing at 11 Bullet Street in Ladysmith. Kristina Stouffer notes that the Cassidy Country Kitchen next to the Island Highway just north of Nanaimo Airport is due to open in March.

COWICHAN VALLEY Powerhouse Raw Food and Juice Bar is looking at opening their fourth location, in Duncan, in April or May. H’ulh-etun Health Society is in the


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MARCH 2016 A division of Invest Northwest Publishing Ltd. Vancouver Island Office 25 Cavan Street,Nanaimo, BC V9R 2T9 Toll free: 1.866.758.2684 Fax: 1.778.441.3373 Email: info@businessexaminer.ca Website: www.businessexaminer.ca

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amily business. There’s something warm and cuddly about that definition, isn’t there? It conjures up images of a down-home friendly, Mom-and-Pop institution where friendly faces welcome customers. It could also represent a company that is fraught with problems. What if family relationships are strained? Or, if relatives don’t work as hard as some think they ought to, perhaps displaying a sense of entitlement, that could put other hardworking employees on edge or make them resentful. And of course there’s the threat of nepotism. That’s understandable, considering it’s mothers and fathers who are often in charge of decision making and hiring. If they can put another member of

their family on the payroll, why not? It’s also one of the ways family businesses work overall. Eventually, a critical question will need to be asked: Who will lead the company when Mom and Dad retire, or sell? It’s a tough topic, not only for the family itself, but the employees – the extended family if you will – which are dependent on the company’s success over the long-term. This decision is particularly sobering, as larger companies are no longer a “one family” operation. The loved ones of each and every employee are connected, and their well-being is directly tied to the success of the firm. And, obviously, they would be negatively affected by failure. So that nex t step, succession planning, is critical for all concerned. Transitioning has been clearly identified as a serious concern in the province, with Baby Boomers who own and operate businesses slipping into retirement. Who will take the firm to the next level – or not? In a family business, it may appear that the obvious choice is a son or daughter. Is that the right move to make? Perhaps. But one thing is for sure: There are plenty

of potential pitfalls. An organization like the Canadian Association of Family Enterprise (CAFE), for example, focuses on exactly that: Making sure family businesses not only survive, but thrive – and prepare for the next generation of leadership and ownership within the company. One of the programs they offer members is a Peer Advisory Group (PAG), where a family member from one business is paired with a different family business that has already successfully navigated the transition. In other words, they’ve already gone through it, and they’re willing to share their successes, and failures – in hopes of identifying opportunities and avoiding complications. It’s another set of eyes outside the organization, which has proven to be extremely valuable. There are other resources and groups out there as well, and firms would be wise to seek out as much counsel as necessary before proceeding - and during - the transition. Should the successor leader automatically be a member of the family? How does it work if there isn’t a family member prepared or equipped to take over leadership of the family?

A case in point: A sizeable company with multiple locations and hundreds of employees had earned an outstanding reputation in their sector, when the owner, seeing retirement just around the corner for him, placed his son in as his successor. Disaster would be too harsh to describe what happened once the son took the reins, but suffice it to say, the father found it necessary to step in and relieve his son from his leadership duties, replacing him with a proven CEO from outside the company. That move saved the company from financial peril, and ultimately, prepared the firm for a takeover that benefitted the family overall from a financial point of view. But it was a difficult move. I’m not sure I would have wanted to listen in on some of the conversations that may have taken place at subsequent family dinners. Which gets to this point: Are leaders born, or are they made? I believe both. Some are just natural leaders. It’s in their DNA, and they can’t help it. Others are made, through experience, training, mentorship, education – a number of critical ingredients which haven’t necessary been natural giftings, but learned and applied successfully.

Maybe it simply makes the most sense to choose “the next one” from outside the company. Or it could be a family member with outside experience. One gentleman started a very successful food-related business out of the back of his truck, growing it to become a serious player in a very competitive sector. He bluntly told his two sons: “I’m not going to hire you. Go out and get a job and prove to me that I should hire you.” They did. They both managed to work for a very solid, well known company with an excellent management training program. After several years out “on their own”, their family gladly took them into the family business, and both became managers that have driven the company to unprecedented success. Obviously family businesses don’t always work out. It’s a tight rope balancing act between running a successful enterprise and a healthy family, and there are plenty of potential potholes to avoid along the way. Having extra input and discreet guidance can significantly increase the chances of long-term success for the company, and avoid potentially difficult transitions.

PREMIER CLARK’S RECORD ON FISCAL POLICY IS POSITIVE In recent years, several provinces have consistently run budget deficits while BC has posted surpluses



ach yea r the Fraser Institute m e a s u re s a nd ra n ks the performa nce of Canada’s premiers in terms o f h o w w e l l t h e y m a n a ge d provincial finances while in office. Premiers who managed spending more prudently, balanced the books and paid down debt, and reduced and maintained competitive tax rates, rank higher. This year, Premier Christy Clark ranked first overall, essentially tied with Quebec Premier Philippe Couillard for the best record, followed closely by Saskatchewan Premier Brad Wall.

Let’s start with what Clark has done well over the period she is evaluated (2011/12 to 2014/15). Cla rk ma naged the g row th i n govern ment spend i ng more prudently compared to her counterparts. During her tenure, she increased program spending by an average annual rate of 2.1 per cent , just enough to keep pace with the combined rate of inflation and population growth. Importantly, the rate of gove r n m e n t s p e n d i n g g ro w t h

under Clark’s tenure was less tha n the rate of econom ic growth (3.7 per cent ). As a result, the size of BC’s government - measured as spending relative to the provincial economy - decreased, meaning the prov i ncia l govern ment now plays a less prominent role in BC’s economy. Another bright spot for Clark is that her government has consistently balanced the books. In recent years, several provinces have consistently run budget deficits while BC has posted surpluses. In fact, Clark is one of on ly two prem iers (a long with Saskatchewan’s Brad Wall) to m a i nta i n a sm a l l bud get surplus, on average, while in office. Despite finishing on top, Premier Clark’s record has weaknesses. For example, despite avoiding annual budget deficits, Clark has allowed government debt to grow under her watch - by almost $7 billion. This is mainly the result of substantial capital spending by the BC government being financed by debt. As a per cent age of the

economy, the provincial debt burden has grown from 15.7 per cent to 16.4 per cent . But Clark’s biggest weakness with respect to fiscal policy is in the area of ta xation. Two problems stand out. First, she increased BC’s general corporate income tax rate from 10 to 11 per cent , making the province less competitive for investment compared to ot her ju r i sd ict ion s. A nd this increase came on top of reinstating the economically damaging Provincial Sales Tax, which taxes the business inputs used by entrepreneurs and raises the cost of investment. Second, Clark presided over, and has so far failed to reform, a relatively complicated personal income tax system with five separate tax brackets - the second most among her provincial counterparts. She also enacted a temporary increase in the top income tax bracket for two years that was ultimately eliminated in the 2016 tax year. In order to build on the strong elements of BC’s fiscal policy framework, and to make the

prov i nce’s ta x system more competitive, the Clark government should reverse the recent corporate income tax rate hike and implement a plan to offset the marked increase in the cost of business investment associated with the re-introduction of the PST, especially since almost all of BC’s competitors have moved to a value-added tax like the now-abolished HST. On persona l i ncome ta xes, s i m p l i f y i n g t h e s y s te m b y reduci ng t he nu mber of ta x brackets and the existing top rate would give BC a key competitive advantage over other jurisdictions. All told, Premier Clark’s record on fiscal policy is positive. There is still, however, room for improvement. Charles Lammam is director of fiscal studies and Ben Eisen is associate director of provincial prosperity studies at the Fraser Institute. The study, Measuring the Fiscal Performance of Canada’s Premiers, is available at www.fraserinstitute.org.

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MARCH 2016



Loss of jobs in the generic drug industry


was listening to the radio the other day and caught the tail end of an interview concerning the Trans Pacific Partnership (TPP). The comment that attracted my attention was a statement that the Intellectual Property provisions of t he T PP ag reement wo u l d c o s t Ca n a d a 5 7,0 0 0 jobs. T he sa me even i ng t he T P P a g re e m e n t w a s o n t h e evening television news and the person interviewed indicated that the ability of Canada to change its laws would be hampered. I h ave now read t he I ntellectual Property provisions of the TPP agreement, which are fou nd i n the 75 pages wh ich comprise Chapter 18 and accompa ny i ng schedu les. T he ag reement i nd icates that cou nt r ies m ay cha nge t hei r laws “prov ided that such measures are consistent with the provisions of this Chapter”. As indicated by the television commentator, Canada wou ld be i n breach of the agreement if, after signing, the

The TPP agreement provides for a “patent term adjustment”, lengthening the term of a patent when there are delays in the government approval process

Michael Cooper and Doug Thompson of ThompsonCooper LLP government chose to pass laws that contradict the provisions of the TPP agreement. Looking for the lost 57,000 jobs, I found that most of the 75 pages are consistent with the laws of Canada as they presently exist. The copyright term has been lengthened, but that change is unlikely to cost any jobs. Canada’s previous copyright term was the life of the author plus 50 years after his or her death. The TPP agreement provides for a copyright term of the life of the author plus 70 years after his or her death. In Canada, there is a government approval process before a company

can sell agricultural chemical products, pha rmaceutica ls, or biolog ic s (c omple x molecu les such as protei ns that are isolated from plants, animals or micro-organisms, or made usi ng biotech nolog y). The TPP agreement provides fo r a “ p a t e n t t e r m a d j u s tment”, lengthening the term o f a p a te n t w h e n t h e re a re delays in the government approval process. T h is change will give drug companies a few more years of protection and will slow the introduction of generic d r ugs i nto the Ca nadian market. As part of the government approval process,

companies must submit test data a nd, where appl icable, data from clinical trials. T here i s present ly no l aw, prohibiting subsequent applicants for government approval from using test data submitted by an original applicant. The TPP agreement provides that subsequent applicants are prohibited from using the test data submitted by the original applicant for a period of 10 yea rs when seeki ng government approval for agricultural chem icals, 5 years for pharmaceuticals, and 8 years for biologics. This will also slow t he i nt roduct ion of gener ic products i nto the Ca nad ia n market, as generic manufacturers are forced to either wait or develop their own test data and conduct their own clinical trials. I have no way of assessing whether 57,000 jobs will be lost. However, it is reasonable to assume that there will be a loss of jobs in the generic drug industry as these provisions begin to affect generic drug manufacturers based in Canada.




pring has sprung up in Ucluelet after a successful and rather pleasant winter. Our visitor centres finished the year up with some impressive visitor statistics. Our downtown office went from 4,950 visitors in 2014 to 11,060 in 2015, while our Pacific Rim Visitor Centre at the junction went from 58,084 in 2014 to 78,742 in 2015. Our staff have been working hard! At the Annual General Meeting in November of 2015, we welcomed new board members; Sarah Duncan of Coastal Community Credit Union, Damien Storm of Playground of the Senses and John Duncan of John Duncan Consulting. They join our executive; Dave Christensen, President, of Remax; Cathy Whitcomb, Vice President, of Whiskey Landing Lodge; Nicky Ling, Treasurer, of Ukee InfoTech; and Marilyn McEwen, Secretary, of Anchors Inn.

The Chamber of Commerce, along with Ucluelet Co-op, Whiskey Landing Lodge, Harbour Manager Kevin Cortes and family, and Grey Whale Deli, hosted a fantastic Christmas sail past in mid December under a clear, crisp starry night. With well over 300 spectators watching from shore, and 14 decorated boats sailing past, the evening was enjoyed by all. This annual event has inspired local artist Marla Thirsk to create an amazing painting that has been recreated on our recent banner installation in our town. Earlier that month, the Ucluelet Aquarium held its annual release party which saw community members and visitors converge on the aquarium to return the creatures back to the ocean. This event continues to grow in popularity. The chamber has been busy with its partner organizations preparing for the annual Edge to Edge marathon, this year scheduled for June 12. We are happy to announce that this year’s event will begin at Long Beach with a healthy “trail mix” of beach, bike path, and a section of our magnificent Wild Pacific Trail. Also, this year we have added a 10km run for those not ready for a marathon but still wanting to be part of the event. Again, along with our partner organizations, we have been meeting regularly to plan for our hosting the 2016 Tourism Vancouver Island Conference and AGM. The event looks to have something for

everyone – we encourage everyone to bring their families and enjoy all Ucluelet has to offer! In our most recent Business Walk, council and chamber board members joined forces to canvas local business on how local government and the chamber of commerce can help in their success and help the business community to thrive. One of the questions involved the implementation of a form of tax exemption for businesses making significant improvements to their property. This has now gone back to council and District staff for further investigation and discussion. Another business walk is planned for April 12. March looks to be an incredible month to be in Ucluelet. We will be hosting the Vancouver Opera in two performances of “Stickboy”, March 10 and 11. March 12 – 20 sees Black Rock Oceanfront Resort home to the annual Arts Splash, featuring a fantastic display of local and regional art and special times for artists in action. For a complete schedule see www.pacificrimarts.ca Also beginning March 12 is the 30th annual Pacific Rim Whale Festival with a full two-week schedule of events. Their schedule is available at www. pacificrimwhalefestival.com Sally Mole is Executive Director of the Ucluelet Chamber of Commerce at 1604 Peninsula Rd.

GOT AN IDEA? Let us help you protect it. Thompson Cooper is Victoria’s leading source for legal advice focused on intellectual property.


Profile for Business Examiner Media Group

Business Examiner Vancouver Island - March 2016  

Featuring the latest business news and information for the Cowichan Valley, Ladysmith, Nanaimo, Parksville, Qualicum Beach, Port Alberni, To...

Business Examiner Vancouver Island - March 2016  

Featuring the latest business news and information for the Cowichan Valley, Ladysmith, Nanaimo, Parksville, Qualicum Beach, Port Alberni, To...