Business Examiner Vancouver Island - January 2015

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LANTZVILLE Renovations more than tripled the space at Jemco Food Equipment

Vancouver Island


COMOX VALLEY Homes By Crown Isle promises Keys in 90 Days


INDEX News Update


Sales 8 Nanaimo 10 Cowichan Valley


Parksville 20 Qualicum Beach


Comox Valley


Campbell River


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Copiers & Printers

Coastal Black Winery enjoying the taste of success Entrepreneur Abel O’Brennan has been named as a finalist for a major provincial award BY GOODY NIOSI

“The winery was meant


to be a small value added

LACK CREEK - Abel O’Brennan of Coastal Black Winery has been named a finalist for the 2015 BC and Yukon Outstanding Young Farmer Award, and in a word, he says he’s “excited”. “Typically you’re nominated by a peer, and to be recognized across the province, even if we don’t win, just the nomination is hugely flattering for us,” says O’Brennan. The 30-year-old entrepreneur, his wife Amanda, and their four children live on a multi-generational, multi-dimensional farm at the base of Mount Washington. The 650-acre farm includes 80 acres of blackberries, making it Canada’s largest cultivated blackberry farm. The farm had been run as a dairy farm by his wife’s parents for many years. In 2009, O’Brennan and his

venture but it became quite popular quite quickly and grew into a bigger part of what we do.” ABEL O’BRENNAN CO-OWNER, COASTAL BLACK WINERY

wife’s brothers, Philip and Daniel Ludwig made the switch to vegetable and fruit cultivation. The farm sells corn, squash and other market vegetables to major grocery stores on Vancouver Island. Daniel Ludwig is also a SEE COASTAL BLACK WINERY   |  PAGE 21

Abel O’Brennan is a finalist for the 2015 BC and Yukon Outstanding Young Farmer Award.

Who is Suing Whom 34 Movers and Shakers 35 Opinion 38 Law 39 Contact us: 1-866-758-2684


Canadian Publications Mail Acct.: 40069240

LNG Plant enters next stage of feasibility Huu-ay-aht First Nation wants to continue exploring project at Sarita Bay


ORT ALBERNI - Huu-ayaht First Nations members recently voted over 60% to continue exploring the possibilities of a proposed LNG project at Sarita Bay on Vancouver Island. The proposed development’s estimated value is US $30 billion and includes a 24‐mtpa (million tonnes per annum) land‐based facility, making it one of the

largest proposed LNG projects in British Columbia. “T his vote is an indication that our Nation is open for business and that certainty can be achieved for projects on First Nations territory in BC,” said Jeff Cook, elected chief councilor of the Huu-ay-aht First Nations. “Steelhead LNG’s approach and their respect for our people, our

principles and our processes are an example of how companies should conduct business with First Nations.”
 He noted that one of the things the Huu-ay-aht people appreciated was that Steelhead LNG approached the First Nations first, when the project was still an idea and before any work had been done.

For the First Nation, the facility will mean permanent year-round well-paying jobs – and training for those jobs. It can also mean jobs for the citizens of Port Alberni and other surrounding First Nations. A final investment decision will be made in 2018. Before then, SEE LNG PLANT ENTERS NEXT  |  PAGE 30



WFP closes Ladysmith Sawmill

$49 million upgrade for First Nations

Western Forest Products operated their Ladysmith Sawmill for the last time in late December. The mill is closed indefinitely and thus far WFP is unsure of when it will re-open. While the mill may reopen in future, there has been no time frame laid out as to when this might happen. The shutdown of the mill has put 75 employees as well as approximately 15 contract workers out of work. The shutdown has been attributed to a weakened market and lack of lumber demand in China. The local mill produced a lumber product for concrete formation that is used in residential construction once it gets to China. At this point a few maintenance and shipping shifts will still be running out of the mill. WFP’s nearby Saltair sawmill has been unaffected by the shutdown and all operations are set to continue there as normal. The company invested $16 million into the Saltair mill back in 2012, upgrading it into the largest single-line facility on B.C.’s coast. WFP recently announced $262 million in increased revenue for its third quarter for 2014, which is up nine per cent from the previous year.

The provincial and federal governments have teamed up in an initiative to invest nearly $49 million in First Nations communities throughout Mid-Vancouver Island. The project called Pathways to Technology is set to upgrade Internet connections for nine First Nations communities with poor Internet service. I mproved ser v ices a re expected for Opitsaht, Macoah, Uchucklesaht, Ahousaht, Esowista, Huu-ay-aht, Yuulu?il?ath, Hesquiat and Ty-Histanis once the connections are complete in early 2016. T he prov i nce has pledged $40.8 million for the upgrades to t he I nter net l i nes, wh i le the federal government is investing another $8 million. The aboriginal-owned All Nations Trust Company will oversee the project. A faster Internet connection is expected to offer a range of benefits to the relatively isolated communities. The upgrade is expected to improve opportunities for distance education and businesses, as well as allow online video consultations with medical professionals not available in the First Nations communities.




Wyndasea bankruptcy leaves uncompleted major golf course At one time, a 360-acre oceanside property in Ucluelet was expected to host a luxury golf resort, 180 suites, 95 beach villas and a course designed by golf legend Jack Nicklaus. Now, the bankruptcy of the partially completed project has left nine Port Alberni companies on the hook for over $1.3 million in owed fees. W y n d a n s e a D e ve l o p m e n t Corporation, the developer in charge of the project filed for bankruptcy in late December, leaving 178 unsecured creditors from across North America and England wondering if any of the $101.7 million in debt will ever be repaid. Fol low i n g t he project a nnouncement in 2006 Wyndansea suffered a series of setbacks, especially the economic downturn of 2008. Wyndansea’s own developer Elke LoofKoehler is included in the list of unsecured creditors she supplied to trustee Ernst Young, citing $2.2 million in owed funds from the stalled development. A mong the l ist of Port A lberni’s creditors is PM Contracting, owed $371,643 and Haulmor Sand and Gravel, which is owed $628,468. Other local

companies listed as Wyndansea’s creditors include Braker Electric, owed $215,486; Dolan’s Concrete, $73,411; J. Robbins Construction, $56,334; McL ea n a nd H igg i ns, $35,936; Ace Flagging, $21,100; B. Berry Enterprises, $16,932 and Harry Adair’s, $2,108. Companies involved in the project are expected to receive only a small portion of compensation for their work on the project.

BC Get trained for the top 60 high-demand occupations With the start of the New Year, some British Columbians may be considering a new career. A good starting point is the 2022 Labour Market Outlook that lists the top 60 high-demand occupations the provincial economy needs to grow. From administrative assistants to heavy-equipment mechanics to accountants – this list has the latest in-demand employment opportunities to meet a variety of work interests. The best place to get the skills needed for in-demand jobs is at a BC post-secondary institution. For individuals interested in the trades, the online Trades Training Seat Finder instantly shows where available spaces are located. This means students

can get training faster and start work in a rewarding career. The BC Access Grant provides eligible students with funds for relocation and tools, as well as funds to reduce provincial student loans and supplement StudentAid BC funding to help them cover the full cost of their education. Whether someone is looking to choose their first career or make a new year change, the 2022 Labour Market Outlook, student aid funding, and new supports such as the on l i ne Trades Training Seat Finder and the expanded BC Access Grant, are must-have resources for all British Columbians. By 2022, there are expected to be one million job openings in BC, 68% of which are expected due to retirements and the remaining 32% as a result of economic growth. Retirements are driving job openings across all occupations while economic growth is boosting openings in occupations like skilled trades. More than 78% of jobs will require some form of post-seconda ry education, a nd 4 4% of job openings will be in the ski l led trades a nd tech n ica l occupations. “Many people will start thinking about upgrading their skills or even a new career with the arrival of the new year. There is a lot of information now available to help students access training that employers want, get

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information on high-demand occupations and see what career is their best fit,” says Andrew Wilkinson, M i n ister of Advanced Education.

Black Refinery takes another step forward David Black’s proposal for an oil refinery in Kitimat, BC is a small step closer to being realized. Engineering firm Hatch Ltd. spent seven months laying out plans for the proposed Kitimat Clean complex. Black believes that such a refinery would both boost the BC economy and combat environmental risks. According to the 270-page study, the refinery would employ about 3,000 people, and be one of the 10 largest refineries on earth. T he refinery would be able to process 460,000 barrels of refined fuel from 550,000 barrels

of bitumen each day. One of the remaining obstacles for the project is the Canadian petroleum industry.

Black Press makes big purchase Black Press has purchased the Vancouver Island Newspaper Group from Glacier Media. VING publishes eight weekly and daily newspapers on Vancouver Island. The Times Colonist will be Glacier Media’s only newspaper on Vancouver Island. Included in the purchase are: the Cambell River Courier Islander, the Tofino-Ucluelet Westerly News, the Comox Valley Echo, the Parksville Oceanside Star, the Cowichan Valley Citizen, the Alberni Valley Times, the Harbour City Star, and the Nanaimo Daily News. Black Press already runs several newspapers on the

Island, including: the Sooke News Mirror, Monday Magazine, the Victoria, Oak Bay, and Saanich News, the Alberni Valley News, and the Nanaimo News Bulletin. Courtenay-Comox, Ucluelet/Tofino and Parksville publications will begin operating under Black Press on January 1, with the remaining publications changing hands on March 2. David Black, founder of Black Press, said talks of consolidating newspapers in communities where his company will have more than one title are “prematu re.” Black says that he hopes to keep the newly acquired publications’ titles alive in many of the markets. He is considering several options going forward, but describes his ultimate goal as ending up with newspapers “everybody in town wants to read.”

Housing market finishes year on a high note


ales activity across Vancouver Island finished on a high note in December, capping off a year that saw consistent monthly gains. Yearly sales were somewhat stronger than anticipated at the outset of 2014, reflecting the renewed consumer confidence observed in the retail sector. Overall, the housing market remains balanced, which continues to be good news for buyers and sellers. The Vancouver Island Real Estate Board (VIREB) reports that 4,335 single-family homes sold in its area on the Multiple Listing Service in 2014. This signifies a 10 per cent increase over the 3,940 sales recorded in 2013. The average sale price in 2014 was $345,108, up five per cent from 2013’s average sale price of $329,144. BCR E A’s ch ief econom ist, Ca meron Mu i r, i s op t i m i stic head i ng i nto 2015, commenting that consumer demand is up, with five per cent retail growth year over year. Housing prices continue to reflect that

confidence, as well as an inflation rate of approximately two per cent. “The spirit of renewed consumer confidence, combined with lower housing inventory levels, is placing upward pressu re on hou se pr ices,” says Muir. “We anticipate that we’ll continue to see slow and steady growth throughout 2015.” Blair Herbert, VIREB President, notes that the yearly figures mirror what realtors have observed on the ground for the past several months. “ We ’ v e s e e n c o n t i n u e d improvement in monthly sales throughout the year, which is an encouraging trend heading into 2015,” says Herbert. “However, as always, individual markets can vary considerably, so it is important to consult a local realtor for the best pricing picture in your neighbourhood.” A total of 257 single-family homes sold in the VIREB coverage area in December 2014, a 22% increase over the 210 sales recorded in December 2013, and


Thank You


a 14% drop from last month. In December 2014, the benchmark price for a single-family home in the VIREB coverage area was $313,800, up 1.94% from 2013. Benchmark pricing tracks the value of a typical home in the reported area. The average price of a single-family home was $355,600 compared to $314,367 in December 2013. The benchmark price of a single-family home in the Campbell River area was $267,200, up sl i g ht ly f rom D e c em b er 2013. In the Comox Valley, the benchmark price was $319,400, marking an increase of 1.79% over last year. Duncan reports a benchmark price of $280,800, an increase of 1.05% over the same month in 2013, while Nanaimo’s benchmark price was $338,300, up 3.28% compared to last year. The Parksville-Qualicum area posted a benchmark price of $359,400, which is a 4.60% increase over last year. The price for a benchmark home in Port A lberni was $175,800, down slightly from December 2013.

PERFORMANCE SPONSORS CIBC Wood Gundy-Thornton Harding Investment Group Dog n’ Suds Pet Services Ltd. Long & McQuade Musical Instruments Manning & Kirkhope Lawyers Michael L. Warsh Law Corp. Nanaimo Honda Origin at Longwood St. Jean’s Cannery & Smokehouse





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Yes, property tax assessments can be appealed

Challenge of BC Assessment Authority figures must be done before Feb. 2, 2015


t’s once again that time of year when the annual property assessment notice envelope appears in your mailbox or by e-mail displaying your 2015 property assessment values and classification. This notice is important and deserves your close inspection, as it is from this estimation of your commercial or industrial property assessment va lues that local governments and the Province of BC will determine how much overall property tax you pay this year. The BC Assessment Authority is responsible in the annual valuation of over two million properties in BC with less than 700 employees but it remains the property owner’s responsibi l ity to rev iew a nd appea l their assessment values. And what if you don’t agree with your assessment value or classification? Perhaps you believe it’s too high, or in some cases, too low. Can anything be done about it? Ye s , b u t yo u m u s t f i l e a n appeal on or before February 2, 2015. There is no fee to file an appeal at this first level of

Down believes “property tax shifting” remains a significant concern in years to come, as municipal governments try to maintain stable revenues in light of the diminishing nonresidential tax base in Tim Down of PacWest Commercial Real Estate Advisors review. Tim Down, President of PacWest Commercial Real Estate Advisors (, specializing in annual property assessment and tax appeal consulting throughout British Colu mbia, notes “If an assessment is incorrect, the owner will be paying more property tax now and into the future, so they need to ensure

many communities

that they have been assessed fairly and consistently”. “P rop er t y ta x payers h ave a right to either the lower of the actual market value, or the equitable assessment value for thei r property,” says Dow n. “It should be no higher than a similar, competing property i n thei r ta x i ng ju risd iction. For ex a mple, a com merci a l property i n a dow ntow n location should not be assessed at a higher rate than a similar neighboring property. Down believes “property tax shifting” remains a significant concern in years to come, as mu n icipa l gover n ments t r y to ma i nta i n stable revenues i n l i g ht of t he d i m i n i sh i n g non-resident i a l ta x ba se i n many communities. To make up any shortfalls, property tax revenues will have to be raised by increasing either the business, industrial and residential property tax rates or reduce government spending. Cl a ssi f icat ion of proper ty will continue to be an issue for property taxpayers with the BC Assessment Authority taking aggressive tax policy positions

on applying higher tax classifications for mixed use development and agricultural lands. B C A sse ssment Aut hor it y has recently implemented an aerial photography program to identify construction that has not been identified by local government permitting. This information allows the assessor to increase property assessment values from their office desk. The result will be an increase in property assessment va lues wh ich prov ide “new found” annual tax revenue for government. The challenge remains the accuracy and fairness of this new information as it relates to market value of a property. B est to stay i n for med a nd vigilant these days. Especially since Down points out that proper ty ta xes, a f ter mor tgage and lease costs, are the largest annual operating expenses for property owners and once the appeal deadline has passed, property taxes cannot be appea led. Property ta xes go straight to the bottom line performance of all real estate assets.






h e re a re a n u m b e r o f ways you can exit a business and each strategy has different income tax consequences. To ensure you end up with the maximum amount of cash i n you r pocket a f ter exiting your business, it is imperative to align your corporate structure with your exit plan. T he si mplest way to ex it a bu si ness i s to l iqu id ate t he busi ness assets a nd use t he resulting cash to fund your retirement. If this is your plan, it will be important to ensure f u nd s ca n be removed f rom the company in a tax-efficient m a n ner. Accord i n g ly, you r business structure should allow for effective income splitting. Another exit strategy might b e to s el l t h e s h a re s of t h e operating company to a purchaser who w i l l conti nue to ru n the busi ness. Assu m i ng t h e s h a re s of t h e c o m p a n y qualify for the Capital Gains Exemption, each i nd iv idua l who holds shares of a private c ompa ny h a s t he a bi l it y to rea l ize a n $800,000 capita l gain w ithout paying income t a x . T h e i n c o m e t a x s a vings from each Capital Gains E x e m p t i o n u s e d b y a re s ident of BC is approx i mately $180,000, so it pays to make sure your company qualifies for the exemption. You should

Jamie Kungel, CPA, CA

The income tax savings from each Capital Gains Exemption used by a resident of BC is approximately $180,000

Jamie Kungel, CPA, CA is the Regional Tax Leader for MNP LLP. For more information, contact Jamie at 250.734.4303 or james.kungel@ Please consult a tax advisor for advice about how the above information should be applied.

MOBILE DEVICES ESSENTIAL FOR TODAY’S BUSINESS Monk Office supplies business with the newest in technology


onk Office Supply Ltd. has all the newest technology, including the latest in mobile devices. IT Category manager Frank Baker noted that mobile technology is changing the way people work – and Monk Office is on the forefront of keeping people connected reliably and securely. Baker said that more and more business people are integrating mobile devices and strategy into their systems and tools. “As everything moves to the cloud, you don’t need as much hardware to run your productivity,” he said. “So business people are coming in and saying they want to do all their Word, Excel and PowerPoint and access all their databases, but they don’t want to carry around a big chunk of steel, metal and plastic. They’re looking for a lighter, more portable way to do that.” Because software has moved to the cloud, it has largely become app based, meaning the machinery doesn’t need as much power to run programs.

also structure your company to access multiple exemptions. If your plan is to transfer your business to the next generation, you must determine whether you expect the next generation to actually pay for the shares or whether you si mply wa nt any future growth of the business to be attributed to them. T he latter approach is qu ite common, as it allows the first generation to have its shares bought back by the company over a period of time to provide funds for retirement. T h e re a re m a ny d i f fe re n t exit strategies available and business owners should caref u l ly consider wh ich option su its you r pa rticu la r needs, both from a cash flow and income tax perspective. Doing so can help ensure a successful and satisfying exit from your business. To read the full version of this article and other useful articles from MNP’s Business Examiner tax series, go to islandtax

“This allows you to do what you need for your customers and for yourself to run your business well.” That doesn’t mean business people have replaced laptops with tablets, Baker added – they use them in addition to laptops. A business person may work on a desktop in the office, a laptop in a hotel room and a tablet on site when visiting clients or when doing presentations. But because data can be accessed through cloud type services, all the devices work seamlessly together. “The tablet is the input device that allows you to share information with your other devices,” he said, adding that the availability of Wi-Fi allows for presentations without cumbersome set-up times. “It’s far more sleek and quick,” he said. “You’re able to be more mobile and present yourself as more innovative. If we, as business people don’t evolve, we stagnate. And at Monk Office we have the hardware, from a $20,000 server all the way to a Samsung tablet for everybody to walk around with. In between, we have the services to make sure that we get you up and running and we keep you up and running.” Monk Office Supply Ltd. is at 800 Viewfield Rd. in Victoria.


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COMMUNITY INVOLVEMENT TOP PRIORITY FOR COMOX VALLEY DODGE “If you take care of the people in Dealership care about community and its customers


OURTENAY - There’s more than one factor that sets Comox Valley Dodge apart from the rest, but put all the reasons together and they add up to community involvement. Comox Valley Dodge gives beyond what would be expected – to its customers and to the entire community at large. T he bra nd new Dod ge Ch a l lenger parked in front of the Comox Fire Department that is supplied by Comox Valley Dodge is a perfect example of a great community partnership. “As part of giving back to the community, we want to make sure they have a nice car to drive to their events and that they’re taken care of,” said dealer principal Michael Marchi, adding that the dealership is also a big supporter of the annual Tour de Rock and figures as a major stop for the Tour. The dealership has also created the charity, Mike’s Bikes, where it donates 100 new Norco bicycles to kids in need in the community. “We are big proponents of doing anything and everything to do with community,” Marchi said, noting that the dealership recently raised and donated $3,000 to the children’s charity, Y.A.N.A as a result of staff driven barbecues. In addition, Comox Valley Dodge gives to many community causes throughout the year. “ It’s t h e r i g ht t h i n g to d o i n t h e

your community, they take care of you. For me it’s really important that I do what I can to make my community a better place.” MICHAEL MARCHI DEALER PRINCIPAL, COMOX VALLEY DODGE

community,” Marchi said. “If you take care of the people in your community, they take care of you. For me it’s really important that I do what I can to make my community a better place.” He added that it is just as important for the dealership to do the right thing for its customers. That starts the minute they walk through the door to purchase a vehicle. Honesty, transparency, respect and openness are hallmarks of how the dealership conducts business. “We have a sales process unlike any other dea lersh ip i n the Comox Va lley,” Marchi said. “When you leave the dealership we make sure that you have everything to work with to go home and make an informed decision.” That includes knowing the vehicle that is the

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Michael Marchi says that contributing to the community is the right thing to do Michael Marchi, Owner & Dealer Principal, Comox Valley Dodge

right one, the value of the trade-in and Comox Valley dodge is at 4847 Island COMOX VALLEY the price of the car: that information is Highway North in Courtenay. BUSINESS presented first. There is no sales pressure at Comox Valley Dodge, just straight, up-front information. After-sales service is also above and beyond the usual. A free shuttle service takes the customer to their destination while the car is being serviced and brings them back. The vehicle will be ready – and ready at Comox Valley Dodge includes a wash and vacuum every time. Congratulations Comox “In a small community, you have to Valley Dodge. give back in every way that you possibly We are proud to be can,” Marchi said. “Take great care of the community, your staff, and your your partner. clientele.” A string of positive online reviews is testament to how well community involvement and client care work for the dealership. Customers love how they are treated and they love what Comox Valley Dodge does locally. “We put a tremendous amount of effort into doing things right,” Marchi said. “I think that we do a good job in our comCourtenay, BC munity, and that’s what matters to me.”


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Canada ranked as No. 1 country to visit


he international love affair with Canada shows no sig ns of cooling off. According to a new study from the Reputation Institute, Canada is the top country in the world to visit, live in, study and attend or organize events. A beautiful and enjoyable country, friendly and welcoming people, contributions to global culture and safe environment were key drivers in the rankings. The 2014 Country RepTra report ranked Canada as the country with the No. 2 best overall reputation in the world, after three consecutive years holding the top spot. The Reputation Institute, which operates in 30 countries, is known as the world’s leading reputation management consultancy. The 2014 Country RepTra report is based on the online answers from 26,000 consumers in the G8 countries and focuses on the 55 countries around the world with the highest GDP. Trust, esteem, admiration and good feelings the public holds towards these

countries, as well as quality of life, safety and attention to the environment are all major factors in the results. According to the Reputation Institute, there is a clear correlation between a country’s reputation and the income it receives from tourism. “For international travellers, conventions and meetings held in Canada can be the first spark that ignites interest in doing business that leads to investment, in addition to exploring the unique experiences that our country offers,” says Greg Klassen, Canadian Tourism Commission (CTC) president and CEO (Interim). “Canada’s leadership in such areas as natural resources, life sciences and aerospace technologies helps make us an important destination for international meetings and conferences.” Countries with a strong reputation attract more tourists as well as foreign knowledge, investment and talent. As visitors—including business people, futu re i m m igra nts, i nvestors, entrepreneurs and

academics—become acquainted with Canada and its high-quality products, services and facilities, they can become advocates for the country, identifying business partnerships and creating a foundation for future trade relationships. “It’s fantastic that the world holds Canada in such high esteem, which helps make our country such a desirable place to visit,” says Jon Mamela, CTC Chief Marketing Officer. “Looking ahead into 2015, we will continue to offer diverse experiences to curious travellers keen to live a life less ordinary by enjoying our incredible nature, dynamic cities, unique culture and local lifestyles.” There is no stopping the demand for tourism around the world, with international arrivals expected to grow as B1 much as 4.5% in 2014, ac- page – S cording to the UNWTO. Rd B1 Wa ge Tourism is Canada’s largest Ba paucket g e – IR dS B Fillin tV ic service export, contributing aR da aW clin W B et l o Canada e ck g a $16.4 billion in 2013. u R R c B llin i y C VI Fi ed ndustr nic Rd at is also the No. for Co 1 location is muction i al cli Wd Re t o R business outbound»meetings jec nstr dic stry dC pro the co s me n indu oR nd t Cwhich from brings in a 3the US, s l e n 1 i s e R t i tio 20 rI ew men ec truc ve about $1.5»billionncannually. ou ’s n or wo roj cons e7





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he subject of leaders h ip i s more of a topic for ma ny of our clients as opposed to management. It reveals a new awakening for many people who want to adjust how they guide their organizations to greater success. Leadership is a tricky topic because there is a distinct line between it and the traditional management role. My personal observation when working with leaders versus managers is their ability to know themselves first, as well as their people. They are in touch with both in a way that is completely different from the management role. Many a leadership expert notes that vision is a key element for leadership

however most are not born with the innate gift but it is rather a learned skill. What does one need to work on to build their visionary abilities? The answer could easily fill several books and it’s important that we be able to look at ourselves and know to what degree we have it and what we need to expand it. Leaders see the big picture. Many managers see the i m med iate a nd the things that will achieve goa ls i n the nex t days, weeks, and months. Leaders go beyond the immediate and think in terms of years. T hey master the context of time and make the purpose of their people and the organization bigger than is obvious and engage others to get behind it. Maybe most import, they know themselves. Most leaders watch themselves closely and are aware of what they do and how it affects others. Learning from mistakes is often the greatest gift that guides great leaders. They don’t hide from their missteps but use them to help others. Mistakes allow them to forge new paths that may have been missed if they hadn’t

learned a lesson from the experience. Adapting to these changes is the very essence of leadership. Most leaders are competent communicators. That is different than being a great orator. I have noted hundreds of times that regardless of the role or situation, when things go badly, typically the root of the problem is poor communication. How many times have we intended one th ing and it’s been received very differently. Clear communication is the mark of a true leader. They take the time to talk, to ask questions, to listen, and to understand. It is a skill that must be learned if you want to be a leader. Copyright 2014 Sandler Training and Insight Sales Consulting Inc. All rights reserved. John Glennon is the owner of Insight Sales Consulting Inc, the authorized Sandler Training Licensee for the Interior of British Columbia. He can be reached at, toll free at 1-866-645-2047 or visit www.glennon.sandler. com

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Finalists named for 15th annual Vancouver Island Business Excellence Awards Companies from Victoria to Campbell River represented at Jan. 22 Gala celebration at Westin Bear Mountain


i n a l i s ts h ave b e en a nnounced for the 15th Annu a l Va ncouver I sl a nd Business Excellence Awards, set for Thursday, January 22 at the Westin Bear Mountain Resort. “This has to be one of the most varied lists of finalists we have had yet,” notes Business Examiner Publisher Mark MacDonald. “We had a near record number of nominations, and the businesses that are still in the running for the awards is an impressive group, to say the least.” Hayes, Stewart Little & Company Chartered Accountants and RBC Royal Bank are Gold Sponsors of the event, coordinated by Invest Northwest Publishing Ltd., which publishes Business Examiner Victoria and Business Exam iner Vancouver Island newspapers. Astrid Braunschmidt of CTV Vancouver Island will serve as Master of Ceremonies for the event, which will highlight and celebrate the best of the best in a wide variety of categories of business conducted on Vancouver Island. There are 17 categories in the awards this year. Here are the finalists by category: Agriculture Coastal Black Estate Winery, Black Creek

Daldas Farms Ltd., Campbell River Merridale Estate Cidery, Cobble Hill The Birds and the Beans Farm, Courtenay Tugwell Creek Honey Farm and Meadery, Sooke Automotive Bailey Western Star Trucks Inc., Campbell River Trojan Collision, Nanaimo Business of the Year Cedars Discovery Centre, Cobble Hill R e a l E s t a te We b m a s te r s , Nanaimo Wilson’s Transportation, Victoria Construction/Development Alair Homes Nanaimo H a z elwo o d Con st r uct ion , Nanaimo Island West Coast Developments, Nanaimo Keycorp Development Group, Langford Parkwest Construction, Parksville Tim Openshaw Contracting, Chemainus Victoria Truss, Victoria A llterra Construction Ltd, Victoria Entrepreneur Atomique Productions Ltd., Victoria Bee U Organics, Parksville Eat Fresh Urban Market,

Parksville Forestry/Wood Products Browns General Excavating, Port Alberni Capacity Forest Management Ltd., Campbell River Coastland Wood Industries, Nanaimo Green Fort Realty, Victoria BCHAZMAT Management Ltd., Sidney Health Care Kickstart Fitness, Parksville Moksha Yoga Nanaimo, Nanaimo Nurture Therapies, Courtenay Island Optical Performance, Nanaimo Hospitality/Tourism Accent Inns, Victoria BC Forest Discovery Centre, Duncan Crystal Cove Resort, Tofino Great Bear Nature Tours, Port Hardy Hudson’s On First, Duncan Jamie’s Whaling Station, Tofino Little Bavaria Restaurant, Port Alberni Nimmo Bay Wilderness Resort, Port McNeill WildPlay, Victoria Manufacturer CDG Coast Dynamic Group Ltd, Saanichton Driftwood Brewing Company Inc., Victoria Graphic FX Signworks Inc.,

Victoria Viking Air, Sidney VMAC, Nanaimo Ocean Products Creative Salmon, Tofino Taste of BC Aquafarms, Nanaimo Professional Chan Nowosad Boates CA, Campbell River Chemistry Consulting - Frank Bourree, Victoria Chu rch P ickard Chartered Accountants, Nanaimo Johnston, Johnston and Associates, Nanaimo McConnan Bion O’Connor, Victoria Salvador Davis & Co., Sidney Real Estate Chard Development, Victoria Complete Residential Property Management , Victoria Seymour Pacific Developments Ltd., Campbell River The Condo Group, Victoria Retailer Bosley’s, Comox Boutique Belles Amies, Port Alberni Cascadia Liquor Store, Victoria Cowichan Sound & Cellular, Duncan Eliberts Pharmacy Services Inc., Nanaimo I-Hos Gallery, Courtenay Jim’s Clothes Closet, Port Alberni Serendipity in the Garden, Campbell River

Small Business of the Year Access Records and Media Management Ltd., Brentwood Bay Hatton Insurance, Duncan Hoy ne Brew i ng Compa ny, Victoria Juan de Fuca Veterinary Clinic, Victoria Lady Rose Marine Services, Port Alberni Origin Bakery, Victoria Oughtred Coffee & Tea, Victoria Salish Sea Industrial Services Ltd., Victoria Technology AOE Accumulated Ocean Energy Inc., Sooke JASCO Applied Sciences, Victoria PBX Engineering Ltd., Victoria Seamor Marine, Nanaimo Securco, Nanaimo Vancouver Island Waterjet, Cedar Trades Fur Canada, Nanaimo Mac’s Heating Ltd., Victoria Mount Benson Mechanical, Nanaimo Nelson Roofing & Sheet Metal, Cumberland Roc Tech Contracting Ltd., Nanaimo Tickets to the gala are $125, and are available until Jan. 21 through events For further information on the awards, contact Mark MacDonald at 1-866-758-2684.

Success Adds Up Success is the result of perseverance, hard work and the ability to capitalize on opportunities. MNP proudly congratulates Trevor Riddell, Carolyn Gillis, Kimberly Chretien, Megan McKenzie, Nic Przada and Aaron Bath on successfully completing the 2014 Canadian Uniform Evaluation (UFE). As a leading national accounting and business consulting firm, here are six more ways we can help your business succeed. Contact Garth Busch, CPA, CA Regional Managing Partner, Vancouver Island at 250.753.8251 or Left to right: Trevor Riddell, Carolyn Gillis, Kimberly Chretien, Megan McKenzie, Nic Przada Missing from the photo: Aaron Bath




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ince my forecasting record was so stellar last January, I’ve decided to use my column this month to regale you with some forward looking predictions for Nanaimo in 2015. First off, construction on the Conference Centre hotel by SS Manhao will get underway, much to the relief of many. Although it will take some time to unfold, all will declare it a beautiful design and an outstanding addition to our skyline. Sometime during the

year, the Hilton project will also get off the ground. How council deals with the issue of Georgia Park is not open for prediction. Will we or won’t we see a foot passenger ferry? That’s a tough one, but I’m going to say yes. This is a case of ‘so near yet so far’. If the community’s wishes, hopes and dreams were enough to float a boat, Island Ferry Services would be cruising back and forth already. Business succession is a major issue as so many local owner/ operators approach retirement age. Many Asian investors are seizing upon these opportunities and purchasing some of our Island’s landmark businesses. Their presence is being increasingly felt. The Chamber warmly welcomes these new business leaders. Our new city council is gett i n g it s en g i ne s t a r te d a nd kicked into gear. Getting a machine as big as city hall working smoothly is a challenge and, w ith so ma ny fresh faces on board, figuring out how to get

a l l cyl i nders f i r i ng doubles that challenge. Congratulations to those who now sit on council, and to our new Mayor, Bill McKay. It’s a huge task they’re taking on for the next four years. Input and support invited, they say. Nanaimo is successfully attracting a cluster of high tech industry. From software dev e l o p m e n t fo r i n d u s t r y to gaming, robotics to web-based developments Nanaimo will see continued growth as our community’s geographic location, cost of living, and quality of life all attract the kinds of people making this sector prosper. Happy New Year to one and all. May your businesses thrive, may you find the right work/life balance, and may we all contribute to an increasingly successful city in 2015. Kim Smythe is CEO of the Greater Nanaimo Chamber of Commerce. Reach him at 250-756-1191 ext. 1 or




his article could alternatively be entitled “T he Often Maligned US Provisional Patent Application”. A provisional is an application that can be filed with anything that appears to describe an invention.

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This could be a title with a few diagrams and a brief explanation, a research paper, or a PowerPoint presentation, or it could be a complete patent application with sections for field, background, summary, figure descriptions, description, claims and abstract. Once filed, the provisional provides interim, essentially worldwide protection for one year (depending upon what steps are taken before the expiry date). It is never made public and simply disappears after a year. If properly drafted, a provisional will truly provide you with the protection that you need. It can be very useful if the technology is in the early stages of development and there is a probability that changes will be made. Those changes can be entered in either a non-provisional filing

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or a second or subsequent provisional....keeping in mind that the relevant deadline is the expiry date for the first provisional. It can also be very useful if you are wanting to keep costs down. If you are an early stage company, a provisional is one way to keep control of expenditures, while getting the protection in place. It can also provide an opportunity to determine market size, market acceptance, or perhaps work out a licensing deal, or sale. This all sounds great, but only if the provisional is well drafted and complete. A quick and dirty provisional will not provide you with adequate protection, and if there are no claims, could result in a lack of patentability in Europe. Is there a place for a quick and dirty provisional, and if so, what steps do you need to take to mitigate risk? About the only time that it makes sense is when there is no time to do anything else. For example, a researcher suddenly remembers they are disclosing at a conference the next day. A provisional is filed based on whatever is going to be disclosed. As soon after as possible, another application is filed that fully and properly discloses and claims the invention. The bottom line is don’t equate a US provisional patent application with a quick and dirty patent application. They are different! Anne Flanagan is the principal at Alliance Patents. She can be reached at anne.flanagan@



SERIOUS COFFEE PERKING RIGHT ALONG FOR TWO DECADES Duncan-based headquarters offers 25 franchises across Vancouver Island BY MARK MACDONALD


UNCAN - Steve Brown has always had the “cup half full” outlook on life. It’s what d rives the entrepreneur, who joined San Juan Coffee Roasting Company Ltd. 1994, which celebrated 20 years in business in 2014 doing business as Serious Coffee. Brown started the Serious Coffee franchise with Bill Grant, and they were later joined by partner Dave Goudy in 2004. W hen once Brow n hoped Serious Coffee would grow to a dozen locations, the Duncanbased coffee company now has 25 locations throughout Vancouver Island from Sooke and Sidney to Campbell River, with over 300 employees. “I love it. I love the business, a nd it’s been fa nta st ic,” he says. “I’m too young to retire. . .again. “Who would have thought it would grow to this. We had 9 stores, then 12, then 16, and by

Steve Brown, Bill Grant and Dave Goudy the time we got to 20, it was too late,” he laughs. “The thing is, the success of the company itself isn’t due to one individual. You have to have a great team behind you, and you need that

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team to implement the plans.” And plenty of hard work. “We’ve kept our head down,” he notes. “We didn’t follow the industry, we followed a path we felt was pretty natural for our

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area. And it doesn’t come easy. There’s a lot of effort, and it’s a teamwork effect that makes it work. It extends to the franchisees, and we’re all working together. It’s a symbiotic relationship.” Started in 1994, Brown notes that from 2008-2013, Serious Cof fee ma i nta i ned a steady pace of sales and growth, but he believes a window of opportunity is opening up for new grow th. He’s just signed his first Master Franchise in Powell River, which will open this spring. They’ll be remodeling some of the outlets, and hope to add more locations. Of course, the business starts and ends with coffee. Serious Coffee purchases its coffee beans from all over the world, selecting only Arabica beans, recognized as the finest available. They use an air roaster, si m i la r to a hot a i r popcorn popper, which helps avoid a bitter or burnt-tasting coffee. Over the years, they’ve

expanded their selection to include organic, fair-trade and Sw iss Water Deca f options. And tea. While Serious Coffee is well known for its quality beverages and food, Brown says the success of the stores is also due to the experience it provides patrons. “I think it has a lot to do with the experience we offer,” he says. “You can have one of the best products, great food, great people, and great marketing, but if you’re missing any one of them, it’s definitely not going to give people the experience they want. “ We h ave a g re at, q u a l it y product, and everything leads up to the experience. Why do people go where they do? To have an experience, and customers expect that. We make sure our stores are enjoyable for people to come to, h ave WiFi, the music is not blaring too loud. The experience comes down to ‘how do you feel when you were there?’” Serious Coffee is tweaking its operations on the inside as well. This month, Serious Coffee is rolling out a new sandwich plan for its outlets. “ We u s e d to m a k e a l l t h e sandwiches at our bakery, but now, our sandwiches will be made fresh at each location,” he says, adding they decided to make the switch after consulting with Frank Bourree of Chemistry Consulting. “We felt this was the best way to make the sandwiches. T here will be grab-and-go sandwiches in each store. Now they’ll a l l b e m a d e f re s h , on-s ite. Not made-to-order, but made fresh.” Brow n recognizes that any business doesn’t last two decades without a solid and dedicated clientele. “We’d like to thank all our customers for supporting us,” he says. “We look forward to our growth as we expand our great company. We have lots of plans for the future, and the sky’s the limit.”

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ISLANDS AGRICULTURE SHOW MOVES TO COMOX VALLEY Unlike most farm shows, aquaculture will be profiled, including tours of local producers and a conference session on coldwater aquaponics using sturgeon



he Islands Agriculture Show is on the move. Now in its fourth year, the popular tradeshow and conference will be held at the Florence Filberg Centre and the Native Sons Hall in downtown Courtenay, February 13-14, 2015. “It was always the intent of the show society to move the show around to different communities so Island producers could have it in their back yard at some point. This is our chance to showcase the agri-food industry in the Comox Valley,” says Gary Rolston, agricultural development officer with Comox Valley Economic Development and board member with the Islands Agriculture Show Society. The Comox Valley has set itself apart on Vancouver Island by making agriculture and agri-tourism a focal point in their economic development strategy over the past decade. Efforts to recruit farmers and farm businesses to the area, leveraging the good climate and availability of agricultural land, have created a vibrant and diverse agricultural community. The region boasts over 400 progressive farms producing exceptional niche products including award winning specialty cheeses & wines, spirits, organic fruits and vegetables, complimented by a significant dairy and beef industry. Many local producers and processors will be opening their doors for tours during the Islands Agriculture Show. Unlike most farm shows, aquaculture will be profiled, including tours of local producers and a conference session on cold-water aquaponics using sturgeon. The Comox Valley produces 50 percent of BC’s shellfish. Themed “Farming on an Island,” this year’s show will take a closer look at some

of the benefits and barriers of farming in a community set off from the rest of the province. “The conference speakers are a nice balance of looking to the future and innovation, along with presentations that are geared towards the smaller scale producers, including how to sell beyond the farm gate because a lot of people are looking at options to expand,” says Rolston. “The part of the program that I think is very interesting is the emphasis on growing the grass-fed beef on the Island. There’s a huge demand for the product, and we don’t raise enough to feed the Island market,” he adds. Farm Credit Canada is presenting conference keynote speaker, Tom Manley, CEO of Homestead Organics, a leading Ontario organic farm service & supply business. Manley will speak Friday morning about what it takes to build a successful farm business, and how to incorporate a triple bottom line approach to a triple bottom line of profitability, social responsibility, and environmental stewardship into your own farm business. To find out more about the Islands Agriculture Show, or to register for the conference visit The Islands Agriculture Show will return to the Cowichan Exhibition Park in Duncan, BC in February, 2016 Article by: Tamara Leigh Kathy Lachman is the acting Economic Development Manager for Economic Development Cowichan, a division of the Cowichan Valley Regional District. She can be reached at 250-746-7880 ext 248.



Nanaimo foot ferry awaiting final approval


ork on the long awaited fast foot ferr y term i na l i n Nan a i mo i s on hold p end i n g funding approval from the Federal Government. Once approval is given, it will take the operating company (Island Ferry Services Ltd.) at least six months to construct the terminal facility. The planned construction of the terminal is on land adjacent to the current Intermodal freight ferry docks in downtown Nanaimo. The federal money is expected from the New Canada Building Fund, which is the last step before construction. The City of Nanaimo and IFSL had signed a

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ARCHITECTS ARCHITECTS WORK WITH WOOD AND NEW BUILDING CODES Buildings of the future will be more sustainable and have a smaller carbon footprint BY GOODY NIOSI


hat’s new i n a rch itecture? How about 3 D pr i nt i ng a n entire house? And no, that’s not a space-age dream; some people have already done that. However, at the moment that’s far from a mainstream concern, said Raymond de Beeld of Raymond de Beeld Architecture in Nanaimo. However, that isn’t to say that it’s not coming, and perhaps sooner than we think. At the moment, architects in Nanaimo and around the world have other challenges they’re dealing with: one of the biggest of those is economics and doing more with less. De Beeld said that around the world there is a push for more sustainable design and building practices, but in some cases, that ideal runs into conflict with keeping costs down. In Nanaimo, there is a trend toward higher density in certain areas. De Beeld cited corridors like Bowen Road where new buildings are two rather than one-storey and may ultimately reach six storeys. In larger cities mixed use buildings are gaining popularity, while in Nanaimo that is still a tough market. Most people still prefer to live in a residential only building. “But some younger people are not so concerned with that,” de Beeld said. “So we’re starting to see a little bit more of a mix of that downtown. And that doesn’t mean you can’t have a multi storey residential building next door to retail, office or something like that. The big word everywhere for architects is “affordability.” “Everybody is very cost conscious here,” de Beeld sa id. “ P e o p l e d o n’t h a v e a h u ge amount of confidence anywhere in the world so they don’t want to put a whole pile of money into something. They’re more tentative in everything they do.” And that, he said, makes an architect’s work more challenging. Size of buildings, particularly residential units goes handi n-h a nd w it h a f ford abi l ity. Houses are becoming smaller.

Raymond de Beeld says that higher density is a trend in Vancouver Island cities

“The BC Wood Council has been very active in promoting to the architects and engineers ways to use wood we may not have thought about.” CHARLES KIERULF PRINCIPAL, DE HOOG AND KIERULF ARCHITECTS

Charles Kierulf says that new building codes will make a big difference to the profession

Condominiums especially are tightening up on space. Certainly, architects are being asked to do more with less. And then there’s the future – 3D printing may still be on the fringe, but people are looking seriously at ways to incorporate the technology into architecture. “It’s on the edge,” de Beeld said. “But some people are playing around with it and some people have built an entire house with 3D printing. It’s like pouring liquid concrete and the printer keeps making all the little pieces.” Charles Kierulf, a principal with de Hoog and Kierulf Architects

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Nick Bevanda says that wood is an excellent building material even for high-rises (DHK) in Victoria and Nanaimo, said that the new building codes that came into effect Dec. 19, 2014 will make a big difference to the profession. “It’s pretty significant because it’s the latest round of updates bringing the code up to a new standard for energy savings,” he said, noting that this final round particularly affects housing and small buildings. He pointed out that a small office building his firm designed five years ago that will be certified LEED gold, would, by today’s code, simply be considered standard. Certainly there will be additional costs involved, he said, but there will also be savings in terms of energy costs. Kierulf said that perhaps the most exciting change he is seeing is an increased use of wood in construction, particularly in larger buildings. In Prince George the Wood Innovation Centre a seven-storey wood building has recently completed construction. “The government has been promoting Wood First for about five years now,” he said. “And the BC Wood Council has been very active in promoting to the architects and engineers ways to use wood we may not have thought about.” The government has mandated the use of wood in the public sector but the private sector is also jumping on board. “Wood looks great and people love wood,” Kierulf said. “it’s a warm material and a friendly material. It’s local – it has all these great things about it. For us, it’s a

FOCUS ON ARCHITECTS great material to work with. It’s good to see the benefits of this program bearing fruit.” Nick Bevanda, partner in charge of design at CEI Architecture with offices in Penticton, Victoria and Vancouver, agreed that wood is the next big thing – and for a number of reasons. “The wood industry is a huge part of our gross domestic product in BC,” he said. “From an architectural point of view, wood is one of the few materials that actually sequesters carbon dioxide, so from a global warming point of view and a sustainable point of view, this is something that really interests us.” It sequesters about 1.2 – 1.5 tons of carbon per cubic metre of wood depending on the species. Bevanda said that his firm is very much behind using wood in it designs. It’s easy to work with and looks good too. As for the fear of flammability, he noted that the big timbers used in large structures may char on the exterior but are very slow to burn. While steel melts, wood may actually be a safer material. That, combined with sprinkler systems, should alleviate any fears. “When you look broadly at all of our projects, you’ll see there’s a strong appreciation for wood,” Bevanda said. “I think it represents us as a region. In the Okanagan we have one of the best glue lamination production factories in North America. And we are a firm that does want to be included in the debate about tall wood buildings.” CEI Architecture designed a concept building for an international competition, where it won an honourable mention for it’s 40-storey wood building. The unique structural system uses four primary concrete columns that support the wood. In essence no structural wood element holds more than two storeys. “We believe the technology is there to really advance wood construction,” Bevanda said. “The only issues that hold us back are the public perception and the codes. I think the technology is there and the engineering is there.” He added that he believes the future in architecture is definitely on the side of wood – and on the side of more sustainable building in both the public and private sectors – and that includes more prefabricated elements in building rather than building on site. “That will help with global warming as well,” he said. “I think it will also speed up the construction process. Buildings contribute a huge amount to that carbon footprint and the construction industry really needs to take responsibility for at least putting forth a plan to mitigate some of that.”


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NANAIMO’S BUSINESS COMMUNITY PARTNERS WITH NYSA TO GIVE YOUTHS A HELPING HAND Nanaimo Youth Services Association has helped thousands of youths become contributing members of the community BY GOODY NIOSI


A N A I M O - Na n a i m o Youth Services Association (NYSA) has an important mission in the community, a mission that benefits both the youths who access the organization’s services and the business community that employs the young people. NYSA CEO Steve Arnett said, “We were formed specifically to provide support to vulnerable young people from 13 to 19 years. However, the notion around youth, and certainly around employment training, has expanded to 30. So we serve young people 13 – 30.” NYSA was formed in 1969. Arnett noted that the city has grown significantly in the decades since then, but so many young people have availed themselves of the services offered by NYSA that almost everyone knows someone or has a family member who has passed through its doors. The association has a tremendous success rate with giving youth a hand up, not a handout. And that success rate is all about the organization’s philosophy. “The first thing that we always remember is that anybody walking through our door is somebody else’s child,” Arnett said. “That gives us a focus in terms of the work we do: whatever we would want for our own children in terms of success and support, should be what we would offer other people’s children. It gives us an orientation away from traditional professional language. It’s just a different way of relating to young people. We see them as other people’s children first, as opposed to a client.” The organization’s original mission statement was: believing in

Steve Arnett says the business community has made a big difference to NYSA

“When we talk about employment particularly, one of the things we

Youths can opt to get training in areas like forklift operator

believe is that the best income security in terms of a market based economy is a meaningful job: that’s the single best social program you can offer anybody.” STEVE ARNETT CEO, NANAIMO YOUTH SERVICES ASSOCIATION

Bladerunners gives young people work experience in construction the power and potential of youth. That’s a powerful statement, Arnett said. “It says that we believe in the power and potential of any young person walking through the front door.” He added that while many young people experience many of the same issues, each person is unique and is treated individually. “When we talk about employment particularly, one of the things we believe is that the best income security in terms of a market based

economy is a meaningful job: that’s the single best social program you can offer anybody.” And that, he added, has nothing to do with the idea of pulling yourself up by your bootstraps. It has everything to do with helping individuals become self-reliant and be able to participate in and be fully included in society. Another key belief of NYSA is that support should not produce dependency. Arnett said that that everyone needs to lean on someone at some point in their life

– and NYSA provides that support. However, support must be given with the idea of helping a person become self-sufficient and self-reliant. NYSA has formed a strong partnership with the business community. “Without the business community we could not and would not be as successful as we are,” he said. “It’s the entire community but the business community plays a very significant role.” He pointed out that every year, young people celebrate rites of passage

such as graduation from high school. Many youth who access NYSA have never graduated, and that makes getting a job difficult. NYSA has mitigated that issue by offering a menu of learning by doing programs. Youths can obtain important certificates like First Aid or equipment operator – those certificates mean something on a resume. More importantly, they have significance for a potential employer. Those certificates also give youths a sense of personal accomplishment and help them market themselves more successfully. NYSA has been a member of the Chamber of Commerce for many years. Arnett also speaks to local groups like the Rotary Clubs, all in aid of finding meaningful employment for young people. Arnett tells them that youths represent untapped potential in the community. “We began to market our young people by telling small business owners that they don’t often have time to bring young people up to speed. When and if you are willing to give them an opportunity like work exposure, we could likely give you a small wage

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Youths with training in areas like flagging bring added value to the workplace

NYSA gives youth training in many areas of business subsidy as an incentive. If we can’t do that, what we will bring to you is somebody with added value.” That added value could be someone who has a provincial forklift certification or Level 1 First Aid or working in confined spaces or he may be a certified flag person. What’s more, Arnett said, businesses get a young worker they can shape and teach that company’s values and work ethics to. Not every young person is going to progress through the company, Arnett said, but the success stories over the years have been legion. Thousands of youths have gone through NYSA and found

meaningful work. Those young people are now contributing to society. “There is probably not another community that I can remember where the business community was so robust and where it has the common purpose of offering a hand up,” Arnett said. Bladerunners is one of NYSA’s most successful programs. It began as a construction program linking contractors, trades people and construction sector employers with youth. Essentially it is a A Youth Skills Link, wage subsidy program intended to provide employment to out of school and unemployed youth 15-30

years of age, with employment opportunities and trades training in the construction sector. The program was so successful that NYSA expanded it to cover other rapidly emerging sectors in the employment field such as customer service and tourism. The benefit to youth in all the programs NYSA offers is clear. But the benefit to businesses is equally important, Arnett said. “First, you get the social capital – more of your taxes are going to other things rather than to supporting a group of people who are not working. Second, many of these you ng people add value, especially to small businesses that may not have an employee with training like First

Bladerunners gives youth valuable work experience Aid. Third, these young people are very grateful for the opportunity and many of them became reliable employees.” He said that perhaps the biggest benefit is intangible – employers know that they are giving back to the community in a way that fits with their values. “Many of these business people really become dedicated to vulnerable young people,” Arnett said. “The business people in their community are really special.” Nanaimo Youth Services Association is at 290 Bastion Street in Nanaimo.

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ESTABLISHING TRUST the New Year The New Year is as good a time as ever to reinvent your company and develop a set of ethical business strategies that help you to continue to build consumer trust. Making sure your business is a trustworthy place for consumers to spend their hard earned money is extremely important, not only to the long term success of your business, but in keeping the marketplace one that is fair, competitive and ethical.

Rosalind Scott, BBBVI President & CEO

Start your New Year off with a concrete business to-do list that focuses some of your energy on evaluating the importance of ethics and trust. Getting started is simple:

1) Start with a plan. As you spend some time strategizing your company’s financial goals for the coming business year, also set aside some time to evaluate your company’s ethical goals. Consider your current and future policies for how you would like to treat customers, employees, suppliers and the competition. Evaluate what environmental policies you might want to incorporate into your business plan. Explore some socially responsible activities you should participate in throughout your community.

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2) Write it down. Once you have thought about how you will incorporate ethics into your business operations be sure to write down your thoughts. By writing down your thoughts/plan you are affirming your commitment to following through. 3) Communicate. Share your ethical goals with your customers, employees and your suppliers. Encourage them to provide you with feedback and insight into the ethical behaviours they expect from your company. Provide your staff with training on any new policies you want to implement. Include your goals or policies in your newsletter and other promotional materials. 4) Monitor and Evaluate. Be sure to set time aside to check in during the year to see how well you are doing at meeting your business’ ethical commitments. Are you achieving your goals? Do your employees, customers and suppliers perceive your business as trustworthy? What large or subtle changes could you make to improve your reputation? 5) Reward Your Business. Celebrate the ethical commitments and accomplishments of your business. Reward your staff for their hard work at implementing your ethical policies. Thank your customers for holding you accountable. Get your business nominated for community achievement awards. Each year BBB hosts the Torch Award Celebration honouring businesses that have made an outstanding commitment to ethical business practices. 6) Consider Accreditation. Are you already an ethical business, committed to your customers and your community? As the saying goes: “put your money where your mouth is!” Consider becoming a BBB Accredited Business (if you are not already). Only businesses that meet our eight Standards of Trust, that operate with ethical business and advertising practices and who pass our screening process, can become Accredited Businesses. This being said, there are many amazing companies on Vancouver Island that are eligible to become Accredited. You just need to apply. The benefits of being accredited are that you instantly garner consumer recognition as being a business that is willing to prove you hold yourself to a higher standard. By being accredited you are saying to your customers that not only are you accountable to them, but you are accountable to BBB. For more information about becoming a BBB Accredited Business visit our website:

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STANDARD DELIVERY AND STORAGE GOES ABOVE AND BEYOND Owner Daniel Hayward has expanded the Nanaimo company’s service offerings for customers


ANAIMO - Other than the name, there is nothing ‘standard’ about Standard Delivery and Storage Ltd. New owner Daniel Hayward has worked hard to make sure everything about the moving and delivery company is above standard. Hayward decided to leave the cozy confines of his office at the Business Development Bank of Canada, where he served as an account manager from 2006-2011, to buy Standard from Debbie and Ian McGregor, who still work for the company on a contract basis. T h e M c G re go rs n o te t h a t “Standard Delivery was founded through the acquisition of McGregor Van and Storage Ltd., a longstanding family operated home delivery and warehousing firm based in Nanaimo. “We are pleased to see Standard carrying on our tradition of providing quality home delivery services for retailers and consumers on central Vancouver Island.” It’s been a steep learning curve for Hayward, even though it’s a return to his entrepreneurial roots. His great uncle Victor Hayward was an adventurous type who once sailed to the Antarctica as part of the Ross Sea Party from 1910-1914. That willingness to step out encouraged Hayward to start his own journey into small business. “Owning my own small business has easily been the scariest thing I’ve ever done,” Hayward chuckles. “Everyone has agreed with that. I’ve always liked hard work, and the McGregors showed me what I needed to do to be successful in this business.” “It’s easy to each people what to do, but to have that spark to get going and do it yourself helps lead me along in the adventure.” Standard Delivery and Storage is primarily a home delivery

Daniel Hayward and his staff at Standard Delivery and Storage, including his two prized bullmastiff dogs.

Standard Delivery and Storage owner Daniel Hayward in front of company trucks provider for a number of local retail stores, and they deliver everything from appliances, furniture, bedding and fixtures to homes. They’ve also carved out a niche in moving almost everything for businesses, ranging from pianos, photocopiers and cash machines, for example. “Providing business and home moving services is an untapped market for us,” he notes. “We have a number of companies that we

do work for on central Vancouver Island, and we provide these services largely north of Victoria. We are wanting to expand our offerings to include Victoria-based retailers to do their deliveries to customers on central Vancouver Island.” Standard has six five-ton trucks with lift decks, and Hayward estimates the company moves in the neighbourhood of 20,000 pounds of freight each day.

Congratulations to the team at Standard Delivery

Best Wishes Standard Delivery 837 Old Victoria Nanaimo


P 250-758-5217 F 250-758-1444 2230 McCullough Road Nanaimo, BC V9S 4M8

Their Cadillac Place headquarters in south Nanaimo also has plenty of space for storage, which customers often use as an intermediary place to keep equipment until it’s needed. For example, freezer cooler units for local restaurants that are making room for them on the eateries’ premises. “We have a number of different things that we do to keep our volume up and our staff working,” Hayward says, adding they have eight full time and four part-time employees. Standard supports a number of local organizations, including Loaves & Fishes, Habitat for Humanity, Big Brothers and Big Sisters. “We’re really proud of how our company supports the local community, and some of these organizations that do such great work reminds us of how much we can take for granted,” he adds. “Our Standard teams consists of Jeremy, Tony, Kevin, Scott, Len, Big Al, Jeremy, Little Al, Jeff and Andy,” Hayward notes. “Together, they have decades of delivery and moving experience, which provides customers with a punctual, pleasant, professional

delivery experience.” Hayward is well known for his friendly demeanor, and prides himself on being honest, trustworthy and transparent with customers. Standard Deliveries are on-time and on-budget as a rule, and Hayward makes sure his employees are cordial and helpful on all their jobs. 31 Cadillac Place, Nanaimo. Tel.: 250-753-1116

K&S Petroleum Sales

Wishing Standard Delivery Continuing Success




MAJOR PARKSVILLE COMMERCIAL PROJECTS IN PLANNING STAGES We are fortunate to receive funding from the City of Parksville via the BC Small Business




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named as a business friendly community, and Island Coastal Economic Trust, to fund this project which will provide the themes and direction for economic growth in the region

City of Parksville, Regional District of Nanaimo, Qualicum Beach Chamber of Commerce, Town of Qualicum Beach, Parksv i l le-Q u a l ic u m B e a ch To u r i s m A s s o c i a t i o n ,

Kim Burden is Executive Director of the Parksville & District Chamber of Commerce. He can be reached at 250.248.3613


Bike shop wins Dealer of the Year


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till in the planning stages for Parksville is Radcliffe Development’s project at the old Post & Lantern, as well as the new Quality Foods store at the Alberni Highway and Despard. Current growth and expansion is ongoing with a number of projects underway. Nearing completion is the new Save-On-Foods at Wembley Mall. They expect to be in their new store by mid February. Also under renovation is the old X-ray Clinic on the Island Highway at the corner of Finholm. This building is being renovated to house Dominion Securities, Ballard Construction and McDonald Realty. The New Year is traditionally a time to plan and look forward, and it is no different for the Parksville & District Chamber of Commerce. Economic Development and expanding the commercial base has been a cornerstone of the Chamber’s Strategic Plan for the past several years. With our partners the

Roundtable for being

School District 69, Vancouver Island University, P a rk s v i l l e D ow n tow n B u si ne ss A sso ci at ion , Qualicum First Nation and Nanoose First Nation, we have undertaken several projects to take advantage of the economic opportunities that flourish across the region. We a re emba rk i ng on the next phase: the development of a long term strateg ic pla n for econom ic development i n the Parksville-Qualicum Beach region. We are fortunate to receive funding from the City of Parksville v ia the BC Sma ll Business Roundtable for being named as a business friendly community, and Island Coastal Economic Trust, to fund this project wh ich w i l l prov ide the themes and direction for economic growth in the region. With all the inquiries we have received at the Chamber of f ice f rom people looking to do business in the region, I am looking forward to a prosperous 2015. We look for wa rd to reporting on business successes as they happen and thank Business Examiner Vancouver Island for the opportunity to share what is happening in our community.

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edego Electric Bikes Qualicum Beach i s t h r i l le d to a nnou nce they have been awarded the Pedego Dealer of the Year Award. Owners Julie Edwards and Ruby Berry are p l e a s e d b y t h e e x c i ted welcom i ng reception they’ve received in Qualicum Beach and the whole Ocea nside a rea. Offering free test rides, re n t a l s , a n d to u rs , a s well as sales, they are determined to get as many people off their couches and out of their cars and onto these amazing electric bikes. There are plenty of reasons to ride a Pedego, but t he b est

re a s o n i s s i m p l e … i t’s f u n! Ever y d ay, someone fa l ls i n love w ith a Pedego and rediscovers the simple joy of riding a bicycle. The bikes come in a variety of styles and beautiful colours to delight everyone. Opening in March 2014, Pedego Qualicum Beach has become a desti nation for people from all over Va ncouver Isla nd a nd fa r t her a f ield a nd Pedego Owners Groups, fol ks who wa nt to ride their electric bikes with friends, are popping up all over. “T he people at Pedego a re a m a zi ng ly supportive and responsive

to cu stomer feedback. They are constantly looking for ways to improve their product and service. We’re excited to be part of a company whose goal is to ‘delight the customer, and it’s a joy to see how happy these bikes make everyone who rides one, ” says Julie. R u b y a d d e d , “A b i g thank you to Qualicum Beach people for the generous warm welcome and helping us to attain this honour in our first year. We’re looking forward to many years of fun, with new friends riding Pedego Electric Bikes.” Qualicum Beach is our destination hub of Vancouver Island.





beekeeper while Philip is a woodcutter, further diversifying the farm’s income stream. Still, O’Brennan calls the winery the farm’s “primary hook.” “The draw is the tasting room, the w i nery a nd ou r bistro,” O’Brennan says. “We have a wood-fired pizza oven here and we have a seasonal bistro that is open in the summertime.” Although the majority of the fruit the farm produces is sold fresh to market, the farm is capable of producing 10,000 cases or 120,000 bottles of fruit wine per year. Last year it produced 6,000 cases of wine, about one quarter of which went to Asian markets. “T he wine is a value added product that we’re producing,” O’Brennan said. “The winery was meant to be a small value added venture but it became quite popular quite quickly and grew into a bigger part of what we do. We’re busy here now. . .we’ll have 50,000 visitors through the tasting room this year.” He added that Coastal Black wine can now be found in 100 liquor stores on Vancouver Island. The wine is made from blueberries, raspberries and blackberries grown on the farm. The fermentation process is similar to grape wine but the product tends to be sweeter. O’Brennan called the blueberry wine similar in taste to a red Zinfandel. He noted that typically people who taste fruit wine for the first time expect it to be like something grandpa would make in his basement. Even more typical is

The tasting room at Coastal Black Winery is a big draw their surprise when they discover that isn’t at all true. “Ninety-five percent of the time people are pleasantly surprised at what the product is,” O’Brennan said. Since opening the winery in 2010, O’Brennan has contributed to agri-tourism across Vancouver Island. His support of Flavours, the North Island’s Gourmet Picnic and Toast Comox Valley, as well as his own Coastal Black Christmas and other seasonal events at the winery, have resulted in significant

media attention on the Comox Valley. O’Brennan also chairs Vancouver Island Farm Produce, a co-op business that sells Island produce to Island stores. Coastal Black has won two Agricultural Business of the Year awards and he has been named one of the Top 40 Under 40 in the Comox Valley and one of the Top 20 Under 40 on Vancouver Island. To be eligible for the award, farmers must be between 19 and 39 years and derive at least two-thirds

of their income from farming. Nominees are judged on conservation practices, production history, financial and management practices, and community contributions. Judging will take place in Abbotsford, Jan. 15, with the winner announced that day. The winners will then be presented at the 13th annual BC Agriculture Industry Gala in Abbotsford, Jan. 28. Abbotsford chicken grower Kelly Froese is the other finalist for the BC and Yukon Outstanding Young Farmer Award.

O’Brennan said that every year the decision to transition from dairy farming seems like a better one. Currently the family is already discussing future plans for growth. “We’re talking about what other produce we might want to expand into and, as well, exports are going to become a much larger part of what we will be doing over the next few years.” Coastal Black Winery is at 2186 Endall Road in Black Creek.



o you know that you have add itional income ta x reporting requirements if your business has any presence on the internet? As the popularity of internet business activities increases, the Canada Revenue Agency (C R A) h a s e s t a bl i s he d new requ i rements for rep or t i ng income from such business activities to reduce the possibility of non-reporting income. After the 2012 tax year, corporations and self-employed individuals must follow the new reporting requirements if they earn income from one or more internet websites. Corporations must file a new schedule – Schedule 88, Internet Business Activities with their corporate income tax returns. This schedule requires the disclosure of the website addresses (also known as URL addresses) that generate income. If there are more than five, you only have to list the first five with the most income. In addition, the percentage of the corporation’s gross revenue

Joyce Smith, President and CEO of JA Smith and Associates generated from the i nternet must be shown in the schedule. This percentage can be an actual amount or a reasonable estimate. Sel f-employed i nd iv idua ls including fishing and farming businesses, when filing their p erson a l ta x ret u r n s, mu s t report such income in a new section of the corresponding form: T 2125 for busi ness or professional activities, T2121

for fishing, T2042 for farming. The individual must list the five top income-generating websites as well as the percentage of his or her gross income generated from the internet. Again, this figure can be a reasonably estimated amount. Partnerships are treated very differently. A partnership currently is not required to disclose the website addresses, or the percentage of gross internet income. However, it is a good idea for partnerships to track this because CRA may choose to align the reporting requirements for partnerships with corporations and self-employed individuals. Not all websites are set up to generate income. CRA has defined those income-generating websites that must be reported, regardless of being hosted inside or outside of Canada: • The business’s own websites that process the sale of goods or services with a virtual shopping cart, and accept payments either directly or by a third-party service, such as

PayPal. • The business’s own webs ite s t h at m ay not s up p or t monetary transactions. However, through such websites, customers call, complete, or submit a form or email to make pu rch a ses, pl ace orders, or make bookings. • The business earns income t h ro u g h a d ve r t i s i n g o n it s websites. • Third party online market places and auction websites, such as K ijiji, Cra igsl ist, or EBay, where the business sells goods and/or services. • If a business does not have a website, but it has online profiles or other pages describing the business on blogs, auction sites, online market places, or any other portal or directory from which the income is residually earned, the individual must also follow the same requirements. An example of this is Once you have gone through this list you will realize that this pretty well means every business in Canada that involves a website.

Remember that income from online business activities are the same as the other conventional forms of income. The income tax is mandatory even if the sale is to the customers outside of Canada. If the sale is made to customers inside of Canada, It may also be subject to the Goods and Services Tax (GST) and/or Provincial Sales Tax (PST), or Harmonized Sales Tax (HST). Be aware that non-compliance could result in penalties up to as much as $2,500 if a return is filed without following these new requirements. If you are still not sure whether you have earned income from the internet or need more details about filing, please ask for professional advice from your accountant. J.A. Smith & Associates Inc. is a team of dedicated professionals who provide reliable accounting, financial management and tax services to businesses and individuals. They can be reached at 1-800-343-6133.



JEMCO FOOD EQUIPMENT EXPANDS Renovation more than triples space


A N TZ V I LLE - Keepi ng a business open through major renovations is never easy, especially not if you’re also expanding and nearly tripling in size. But Jemco Food Equipment Ltd. in Lantzville is taking it in stride. For this company, it’s business as usual while major construction takes place. The company owners, John and Erin Monsieurs said they had been short of space for quite some time – and now they will finally have the showroom they have dreamed of as they grow from 4,400 sq. ft. to 15,500 sq. ft. “T he idea has a lways been that we could stay in business while we were doing the expansion,” John Monsieurs said. “So that’s what we’ve been working around. And actually, it’s worked out fairly well.” Renovations began in the back of the building with a firewall separating the two areas. As the back was finished, the front offices were moved to the back while a new expansive showroom and reception area takes shape. “T here’s a lways stu ff that you don’t count on,” Monsieurs


John Gorosh & Staff at Big Green Storage congratulate John & Erin Monsieurs on their new building! We are pleased to supply onsite and mobile storage with our fleet of containers and semi-trailers 8Ft through 53Ft. 3580 Shenton Rd. Nanaimo 250-756-8663

said. “But we decided to go with a pre-engineered steel building. The way that it’s built, I think it’s more than earthquake proof.” For the past years, the showroom has been bursting at the seams, he sa id. K itchenwa res were crammed together and there simply wasn’t enough room to display everything the company had to offer to commercial and home cooks. He added that the business also didn’t have the best visual presence, even though the location on Industrial Road fronts the highway. That is about to change. Not only did many people not know that Jemco was there, they also weren’t aware that the public could shop at the commercial kitchen supply store. Jemco started as a service company but over the past 15 years it has gradually evolved into a company that does major business in sales. Monsieurs stressed that Jemco still does superb service work but it has added a sales person to its staff and plans to expand that end of its business. “There’s really nobody in the centre of the island that has the sales of commercial equipment,” he said. “They might drive past us and get on to the ferry to Vancouver or they drive to Victoria. The time is more than right to take the step to really promote our sales.” The couple founded the company in 1981. John had worked in the industry in Europe and when the construction company he was working for began to slow down in the tough economic climate of the day, he and his wife opened a commercial kitchen service company in their garage in Nanoose. When they moved to Lantzville, they continued to operate out of their garage until demand for their services encouraged them to take the plunge in 1987 and move to their building on Industrial Road. In the early days, Monsieurs picked up clients by simply knocking on doors of restaurants and supermarkets. In the very beginning he and his wife pressure washed grease exhaust systems.

Champion Moyer Diebel congratulates Jemco Food Equipment on their new premises John Thomson @ Ken Thomson Agencies

1-604-465- 2770

Jemco Food Equipment is will more than triple its size by spring 2015

Jemco has stayed open to serve professionals and the public while renovations have continued “As we were doing that, we saw the need for a repair service,” he said. “So we ended up specializing in that and selling the pressure washing business. And then, slowly but surely, the sales came into play – and soon we were doing complete kitchen installations as well.” One of Monsieurs’ specialties is kitchen design as well as mechanical

Congratulations! on your new location

from your partners at

design for ventilation systems. Kitchen design is never a cookie-cutter job. Every restaurant, every supermarket, every institution is different and has different requirements and demands. Monsieurs consults with the owner and the chef. He asks questions: what is the menu? What power is available? How much space? Often Monsieurs

d e s i g n s a n ef f ic ient g a l ley kitchen because of tight space restrictions – and despite a lack of space, the cook needs a considerable amount of equipment. Jemco designed and built the small, efficient kitchen at S4 Food Services i n the Depa rture Bay Ferry Terminal; at the other end of the scale, it built the kitchen at the Qualicum Beach Inn. The challenge with that project was that the rest of the hotel was completed before they designated a space for a kitchen. “Then the ventilation becomes an issue,” Monsieurs said. “We had to come up with a solution that meets all the codes and is fireproof. Sometimes it’s a challenge.” However, it’s a challenge that Jemco meets regularly. In fact, there are a plethora of issues to take into account. Monsieurs considers how a chef can work most effectively with the least amount of steps. In other cases the issue is the amount of people in the kitchen. Jemco recently designed the kitchen for the Nanaimo Ecumenical Centre, taking into account that a large group of volunteers can be working in the kitchen all at the same


On Your New Home!



time. Some are preparing the food, others are cooking while still another group is assigned to the cleanup area. Jemco also designed and built t he k itchen at North Island College and at Dover Bay High School. In these cases Monsieurs also had to take teaching into consideration in the design process. He added that in every design, he takes energy efficiently into account. Generally restaurants have an exhaust to the outside and typically, a heater on the roof that takes outside air and heats it before it travels indoors. Monsieurs said he doesn’t like to waste the heat that is exhausted and prefers to re-circulate it, thus saving significant energy costs. Large and small, Jemco does them all – including food trucks where space is truly at a premium. A nd then there is the issue of remote locations like Knight Inlet Lodge. “W hen we did the original, they gave us a blueprint and asked if we could do the kitchen,” Monsieurs recalled. “So everything gets loaded on a boat and you’d better have everything right because there’s nothing in the bush.” He added that sometimes when the company does kitchens for First Nations community halls, locations can also be remote. Those kitchens are also often based on large groups of people working at the same time. “We often take it a step after,” Monsieu rs sa id. “We do the electrical and the gas installation. We do it from the ground up. And if they want a walk-in cooler, they need a power generator too – and we do that all in-house.” Along with design and installation comes repair and maintenance. Jemco looks after the ovens in many businesses and the baking ovens of major grocery chains. But for Monsieurs, it isn’t enough to do a simple repair. “Our philosophy is, why did it fail? Don’t just replace the broken switch. Why did it burn out? Dig a little deeper. We spend a little bit more time and do the job right.”

‘Congratulations from the Dynamic Team’. PH: 1 800-267-7794 FX: (877) 668-6623

Staff have worked through the renovations

Renovations are expected to be complete by spring 2015

“People can shop locally.

tremendous amount of work but it’s all working out.” She particularly acknowledged her neighbours who have been helpful during renovations and her staff: The upstairs of the newly enlarged building will also feature a common area and a test kitchen where people can try out the commercial stoves and where manufactures can give demonstrations. The big warehouse will also be a plus, John said; at last Jemco will be able to stock everything it needs. “We are going to be the go-to place on Vancouver Island,” he said. “People can shop locally. They don’t have to go to Victoria any more. They don’t have

They don’t have to go to Victoria any more. They don’t have to wait because we’ll have it in stock.” JOHN MONSIEURS OWNER, JEMCO FOOD EQUIPMENT LTD.


on your new home!


Naturally, Jemco sells commercial stoves and ovens, both new and 100% refurbished, but what many people don’t know is that it also sells everything for the commercial kitchen from cutting boards to cutlery, dishes, whisks – absolutely everything – and it sells to the public. Eri n Monsieu rs noted that many cooking shows tell their audience that the equipment they are using is available at their local restaurant supply store. In the mid-island region, Jemco is the local store. It has t he h ig h qu a l ity equ ipment cooks are looking for at very fair prices. “We have pots, pans, bar supplies, baking supplies – anything you would find in a commercial kitchen,” Erin said. “We have wooden spoons and spatulas – everything the home cook could want.” She added that during hunting season, hunters often come in to purchase meat grinders and slicing machines. “We’re open for whoever would like to come in,” she said, adding that in March, when renovations are completed, Jemco will be a very appealing place for people to shop. The showroom will present a large open space with rows of shelves loaded with anything and everything for the kitchen. There will also be a welcoming reception centre and comfortable seating. “It’s been a long time comi ng,” Eri n sa id. “It’s been a



to wait because we’ll have it in stock. At Christmas time people will often coming in asking for a large roasting pan because they have a really big turkey. Fine – we have a really big roasting pan. And we know how large a domestic oven is.” He added that he wants the public to know what Jemco is all about, just as commercial operators already do. “People can come in. We hear from them, when they do come, that they didn’t know we were here. Hopef u l ly, w ith a new building, it will be a great deal more obvious that we are here.” Jemco Food Equipment Ltd. is at 7431 Industrial Road in Lantzville.

Representing the Finest Food Service Equipment & Supplies West Coast Food Service Marketing Inc. PO BOX 373 Lions Bay, B.C. V0N 2E0 Canada



REVERSING THE EFFECTS OF AGING “I get to talk to wonderful people and

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they’re so excited by what I do. It is, literally,

ANAIMO - Anbry Skin Solutions in Nanaimo is in the business of making people look better, younger and more vibrant. By extension, it is also about making people feel better about themselves. T he cl i n ic offers a nu mber of t reat ments a nd products including non-surgical facial treatments such as Botox Cosmetic, Dysport and soft tissue fillers like Juvéderm and Restylane. Anbry Skin Solutions also specializes in a variety of laser treatments such as skin tightening, photofacials (removal of red spider veins and brown pigment on the skin), laser hair removal, and acne and rosacea treatments. Also on the clinic’s menu are microdermabrasion and the SilkPeel Dermalinfusion, a non-invasive skin rejuvenation procedure offering advanced exfoliation a n d t h e d e l i ve r y of c o n d ition-specific topicals. Anbry Skin Solutions carries Dr. Obagi’s, ZO Skin Health skin care line, Celazome clinica l sk i n ca re products, Lat i s s e t h a t g ro w s e y e l a s h e s longer, and Colorescience Pro, a micronized mineral makeup recommended by leading physicians. Clinic owner Anne Brady RN has been practicing in Nanaimo for the past 10 yea rs, a nd in Calgary previous to that. Before specializing in skin care, Brady worked in occupational heath for major corporations. When she and other staff were offered a buyout, she decided to open her own business offering health workshops. However, a dermatologist suggested she work with him in an emerging field. “I didn’t know the first thing about skin care,” she said, adding that she took to it with a


The Anbry team: Tracey Halfyard, Donna Kesteloot, Kim Tomlinson and Anne Brady.

Anne Brady says she is passionate about her work and about continuing education in her field

Tracy Halfyard is an expert member of the Anbry team

passion. At the time, in 1997, l a ser h a i r remova l wa s ju st becom i ng popu la r. She a lso started doing peels. She learned everything she could about skin and was one of the first people in her area doing Restylane and Botox treatments. The results she produced for her clients were an immense reward. “Every day is amazing,” she said. “I get to talk to wonderful

people and they’re so excited by what I do. It is, literally, a privilege to do it.” She pointed out that people who are aging of ten reg ret the loss of sk i n resilience and tone. In older people facial expressions can also change: they can look sad or even stern when they feel quite the opposite. “W hen you can relax those muscles and people look relaxed again, they can glance in the m irror and they look good,” Brady said. “Then they feel better about themselves. They’re just so excited by their results.” She added that fillers really give people a mini facelift. Fillers restore volume that is often lost in the aging process. In retrospect, Brady said that she feels this work was always her destiny. Even as a young child she played at being “Avon Lady.” But instead of selling skin care lines that feel good but don’t prov ide substa ntia l resu lts, Anbry Skin Solutions carries ZO and Celazome, professional skin care lines with enough active ingredients that actually make a difference. Professional lines can treat conditions such

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a s acne a nd photo d a m a ge, while giving skin a real glow. Brady said that some clients may be reluctant to commit to treatments, due to fears of what might go wrong. The chances of that occurring are very rare. “Our goal is to have you look very natural,” she said. “We give you extremely natural results.” She said that Botox is perhaps one of the most studied drugs on the market. Each c l i e nt i s a l s o a s s e s s e d t wo weeks after treatment and each client is supervised by a physician who is a medical director of the clinic. “I am very passionate about what I do,” Brady said. “But I am also very passionate about continuing education. I take a course on average every three months. It’s also an art as well as a science. The quality of the education we get is phenomenal.” She said that the art and science of skin care is constantly evolving and she and the staff at Anbry Skin Solutions stay on the leading edge. All clients benefit from a full comprehensive skin care consultation to help decide which treatment will work best for their individual skin care concern. A nbry Ski n Solutions’ services are the latest in effective, non-invasive aesthetic options available today, offering anti-aging, skin rejuvenation a nd cor rect ion w it hout t he high costs, risks or downtime of surgery. “T h is busi ness is a lways improving and evolving,” Brady said. “We want to keep up to date with what is happening.” She added that the clinic gets tremendous feedback from clients – and the best feedback of all: “Nobody really noticed a difference, but nobody said I look tired lately.” Anbry Skin Solutions is at the Brickya rd Cl i n ic 105 – 6010 Brickyard Road in Nanaimo.


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Information contained herein has been obtained from the owners or sources deemed reliable by DTZ Nanaimo Real Estate Ltd. While we have no reason to doubt its accuracy, we regret we cannot guarantee such information. All measurements and other information herein should be independently verified by the reader or prospective user and is subject to the user’s own inspection of the premises and due diligence work and to the user’s satisfaction with the results of such review.



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COMMUNITY AWARDS TO HONOUR BEST OF THE COMOX VALLEY Happy 100th birthday to the City of Courtenay! How fortunate we are to live in truly one of the


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s we move into 2015, we reflect on what last year has given us and look to what the New Year will offer. It is easy to want to speed forward w it h ou r ca ref u l ly-pla n ned New Years’ resolutions, but we should take a moment to cheer ourselves on for all our small and large accomplishments and know that we have achieved moments of personal success. The Chamber starts off the New Year by celebrating our community members with the a n nu a l Comox Va l ley Commu n ity Awa rds. T h is yea r’s theme, Midnight in Gotham, is ou r way of honou ri ng the personal and professional successes our Valley’s citizens over the last year on January 31 st at the Florence Filberg Centre. We will pay tribute to over 30 of community members for their contributions. Thank you to all our sponsors

- many of these businesses have been supporting the A nnual Community Awards for years and are the foundation of its success: T he Comox Va l ley R e c ord a nd 97.3 T he E ag le, MNP LLP, Thrifty Foods, Canad ia n T i re , A x i s Heat i ng &

Cooling Ltd., Presley & Partners, Vancouver Island InsuranceCentres, First Insurance, Glacierview Financial, Wedler Engineering, NIC School of Business, Pacific Sleep Care and North Island College. At the turn of this New Year, our community also had the chance to celebrate another important milestone in the Valley. Happy 100th birthday to the City of Courtenay! How fortunate we are to live in truly one of the greatest cities in Canada. Mark your calendars because our annual trade show is fast approaching. February 26 our chamber will be hosting the Business Showcase where over 40 local businesses will display and demonstrate their products and services. Businesses will be able to purchase tables for this on our website soon! A w a r m w e l c o m e go e s t o our new members joining the Chamber in December: Comox Valley Chiropractic, Courtenay 5th Street Florist, LTC Automotive Ltd., Tsolum & Tsable Environmental Ltd. and Quinsam Communications Group. Dianne Hawkins is president and CEO of the Comox Valley Chamber of Commerce. Reach her at dhawkins@



Kathryn is one of our hard working and dedicated client team members helping us fulfill our mission to help our clients live their dreams.


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onstruction work is wel l u nder way on t he Courtenay and Campbell River hospitals, known as the North Island Hospital Project (NIHP). A new $331.7 million, 39,826-square-metre, 153-bed hospital will be built in the Comox Valley and a new $274.5 million, 32,316-square-metre, 95-bed hospital will be built in

North Island Hospitals Project via Campbell River Webcam Campbell River. T he North Isla nd Hospita l Project cost was estimated at $600 million in 2012. The actual fixed-price contract negotiated between Island Health and Tandem Health Partners is $606.2 million to design, build, partially finance and maintain the two new hospitals. The Comox

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Strathcona Regional Hospital District will be contributing 40% to the overall project. Construction of the new hospitals will create an estimated 800 direct and 700 indirect jobs from 2014 through 2017. The Comox Valley Hospital is scheduled for completion in 2017 and will include 153 acute care beds that will accommodate in-patient units, intensive care units, telemetry, pediatrics, labour and delivery rooms, Aboriginal maternal health, and psychiatry. The Courtenay Hospital will also include additional space for operating rooms, surgical daycare, post-anesthetic recovery rooms, procedure rooms, SEE UPDATE ON NORTH ISLAND  |  PAGE 27



New Canada Apprentice Loan program introduced to encourage training in trades


anadians wanting to fill the multitude of trades jobs expected in the near future received a helping hand from the federal government in January. Prime Minister Stephen Harper unveiled the Canada Apprentice Loan while on a visit to BC. The initiative will help those already apprenticing to complete their training and encourage more Canadians to pursue a career in the skilled trades, allowing participants to take advantage of the many job opportunities across the country. “Apprenticeships play an important role in Canada’s post-secondary education system and are a key provider of the vital skills and knowledge necessary to power and grow the Canadian economy,â€? Prime Minister Harper stated. “The Canada Apprentice Loan initiative will allow young people from across the country to access jobs in the skilled trades that are in-demand in different sectors and regions – from shipbuilding in the East, to mining in the North, to oil and gas projects in the West The Canada Apprentice Loan, which was introduced in Economic Action Plan 2014, will provide apprentices in Red Seal trades across Canada with access to interest-free loans. These loans will help apprentices address the costs they encounter during technical training, including educational fees, tools and equipment, living expenses and forgone wages. It will be managed by the Canada Student Loans Program, within Employment and Social Development Canada. Apprentices registered in a Red Seal trade apprenticeship will be able to apply for loans of up to $4,000 per period of technical training. T he loans are interest-free until after loan recipients complete or leave their apprenticeship training program, up to a maximum of six years. The Canada Apprentice Loan is one of many initiatives that the federal government has undertaken to encourage apprenticeships and career training. Other significant efforts include apprenticeship grants, Employment Insurance benefits for apprentices taking technical training, tax credits and deductions for

Red Seal trades include 57 skilled trades, such as bakers, bricklayers, carpenters, electricians, gasfitters, heavy equipment operators, ironworkers, machinists, painters, plumbers, sheet metal workers,

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employers and apprentices. It is estimated that at least 26,000 apprentices a year will benefit from over $100 m i l l ion i n Ca n ad a Apprent ice Loans. According to Statistics Canada, a l most 360,000 people a re en rol led every year in over 400 apprenticeship and skilled trades programs. However, only half of apprentices are completing their programs, (in part, because of the financial demands incurred during their technical training.) R ed Se a l t rades i nclude 57 sk i l led trades, such as bakers, bricklayers, carpenters, electricians, gasfitters, heavy equipment operators, ironworkers, machinists, painters, plumbers, sheet metal workers, and truck mechanics, to name a few. The Conference Board of Canada predicts that Canada will need one million additional skilled workers by 2020. â€œI’m pleased to announce that the Canada Apprentice Loan initiative is now open for business and accepting applications,â€? states the Prime Minister. “We encourage Canadians to use these loans, learn a trade, gain hands-on experience, and take advantage of the largest and longest federal infrastructure investment in our nation’s history.â€? Those interested in applying for the Canada Apprentice Loan can visit


chemotherapy treatment, medical daycare and 31 spaces for emergency patients. In addition, there will also be enhanced spaces for other areas. The Campbell River Hospital’s new addition will include 95-beds carefully designed to meet the needs of North Island residents. This hospital will include the fol low i ng ser v ices: emergency, maternity services, orthopedic clinic, ambulatory procedures, cardio-pulmonary diagn o s t i c s e r v i c e s , o p e rat i ng rooms, su rg ica l daycare, telemetry, pediatric care, outpatient clinics,

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chemotherapy and medical daycare, medical imaging (including MR I), rehab, pharmacy and laboratory services. Initial design decisions for the Request for Proposals were made in direct consultation with over 20 user groups, including physicians, nurses, food services, laundry, housekeeping, and management. Consultation will continue after a proponent is selected to include user groups to make sure that they deliver evidence-based design. North Island Hospitals Project has a well designed website that conta i ns

details about the hospitals, along with information and videos. It will allow visitors to see construction on an ongoing basis through their webcams: Campbell River Hospital Site Webcam: http://nihp. campbell-river-webcam/ Comox Valley Hospital Site Webcam: http://nihp. campbell-river-webcam/ Website: http://n i hp. Clarice Coty is the editor and publisher of Building Links, a North Island Construction Report. Go to www. to receive four FREE issues.

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HOMES BY CROWN ISLE INTRODUCES NEW KEY TO UNLOCK SUCCESS Comox Valley construction company’s ‘Keys in 90 Days’ program expected to spur growth in home building this year


OMOX VALLEY – Homes by Crown Isle has come up with a new ‘key’ they believe will unlock the door to future success. Homes by Crown Isle, a subsid ia r y of Si lverado La nd Corporation, constructed 12 customized homes in 2014 and expects those numbers to at least double in 2015. Jason Andrew, the director of real estate for Homes by Crown Isle, says their new ‘Keys in 90 Days’ (K-90) program is becoming increasingly popular with clients. T he prog ra m i s a new a nd innovative way to involve the buyers in the process of building their homes and assures they have the keys to the residence in 90 days. Andrews said Homes by Crown Isle takes their more popular house plans and builds them to the lock-up stage, which means most of the exterior construction is completed with just bare studs inside. He said clients are then given

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the opportunity to walk through the house and choose ways to customize it to their personal tastes. That means that they can pick, for example, their own cabinets, floors, colours and all the homes’

finishing. “The clients have complete control over the budgets of the customizi ng as well,” Andrew said. “It typically takes up to eight months to customize a house and we can complete them within 90 days with our program. Shortening this time frame is very important to many people because most don’t want to carry the mortgage on two homes while they are waiting for their new one to be customized. Then there’s the cost of storage of home items if people have to wait a very long time to move into their homes.” Andrew notes the home construction company has come a long way since it began five years ago when it was averaging just two to three homes a year. “There is a real positive attitude growing toward real estate on Vancouver Island and particularly in the Comox Valley,” Andrew said.

“Our primary focus is on retirees who are in the 55 to 65 age group and we have many attractions for them at our site.” The Silverado Land Corporation began in the Comox Valley in 1999 when the corporation bought 870 acres of land for golf courses, homes and other amenities on the property, located just outside of the City of Courtenay. Recognizing that golf was becoming much more popular with the mainstream population, it was determined that the best use of the property would be to create a residential golf course community. The project was zoned for 2,700 residences, of which just about 1,000 have been constructed to date. I n it i a l ly, t h e c or p orat ion formed Crown Isle Realty to market and construct homes, mainly in co-operation with independent contractors. But in order to maintain land

values and help market lots that were not selling, Andrew said Homes by Crown Isle was formed in 2010 and is now a premier home builder within the Crown Isle community. Andrew said that led by construction manager Jayson Welsh, Homes by Crown Isle will design, construct and manage new home and renovation projects to the highest standards where quality is never compromised. “We’ve been involved in building homes for 25 years so we have a lot of different house plans for our clients to choose from,” Andrew said. “Homes by Crown Isle builds with the clients’ interests in mind and our team knows how to get the job done in a timely, efficient and professional manner within budget. Our team at Homes by Crown Isle will exceed expectations, making custom homes or renovations memorable.”

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New homeow ners i n the community have access to a championship golf course and a 48,000 square-foot resort centre, which includes a lodge and a spa, among the many amenities that are provided within the community. Andrew said there’s a lot more i n the a rea that w i l l attract the growing number of retiring baby boomers from across North America that Homes by

Crown Isle wants to move to the development. He said the area outside the com mu n ity is a lso g row i ng along with the ongoing projects in the Crown Isle community, and there are many new stores and other infrastructure that are being added. They include the ongoing construction of the new $331-mill ion, 153-bed Comox Va l ley Hospital that is just two blocks

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from the housing project, which he said will be a huge attraction for new homeowners that are elderly and may require quick access to medical care. “There’s a large commercial development nearby that has a Thrifty’s grocery store, a liquor store, and a Starbucks that residents can walk to pick up their daily needs,” Andrew said. “We a lso have a Costco on the property, as well as a Home

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Depot that are also in walking distance.” Andrew said having the increasingly busy Comox Valley Airport nearby is also a great attribute, with daily flights with WestJet to Edmonton and now Calgary, where many clients are coming from to retire on Vancouver Island. With its state-of-the-art infrastructure, the airport has seen unprecedented growth in recent

years, with plans to add more flights to more locations in its business plan. With the addition of a new early morning WestJet flight to Calgary this month to add to the daily Edmonton flights, there are more markets than ever accessible from Comox. Comox Valley Airport CEO, Fred Bigelow, has said he’s encouraged with the increased service to Alberta destinations, and the airport is also pleased to offer passengers same-day access in both directions to sun spots like Varadero, Cancun and Palm Springs, as well as improved connections to many other vacation destinations. Andrew said Homes by Crown Isle is a lso f i nd i ng t h at t he strengthening of the American dolla r is keeping more Ca nadians in Canada these days, which is good for the company in attracting more new homeowners to the community, as well as the low interest rates that encourages people to buy homes.

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there is a tremendous amount of work to be done. Steelhead LNG and the Huu-ay-aht will carry out technical studies that will examine a wide range of environmental and engineering issues related to the proposed project. That will include air quality and emissions, fishing and freshwater resources, Huu-ay-aht traditional land use, marine issues (fishing, carrier traffic, crabbing, eel grass, marine habitats), wildlife (migratory birds, species at risk), noise, transportation and roads and socio-economic issues. “One of the biggest concerns our citizens wanted addressed of all the questions we heard – it was around environmental issues,” Cook said. “We’d like to think the industry and the environment can co-exist. But once we go through the process, we’ll look at all the issues that come up. If we think we can’t co-exist with them, we’ll have to reevaluate.” He added that there are a lot of moving parts at this point, and everything from environmental assessments to design work, has to fit together. “We’ve gotten over the first hurdle with our citizens,” he said. “That was our first priority. We wanted to make sure our citizens supported the project. Once they did, it was time to go on to the next stage – meeting other parties like the citizens of Port Alberni and other First Nations to get their input and comments.”


“This vote is an indication that our Nation is open for business and that certainty can be achieved for projects on First Nations territory in BC.” JEFF COOK ELECTED CHIEF COUNCILOR, HUU-AY-AHT FIRST NATIONS

If a Final Investment Decision (FID) to build the proposed LNG facility is made in 2018, it’s expected up to 4,000 jobs would be created during the construction phase, with 300 to 400 full-time jobs created when the plant is operational. In addition, the proposed project would generate hundreds of spin-off jobs and business opportunities in the Alberni Valley in many sectors, including: business administration, hospitality, manufacturing, first aid, accommodation, recreation, tourism, transportation, catering, security and other service sectors. This includes local spin-off jobs with restaurants, schools, grocery stores, hotels, hospitals and providers of medical, business, heavy machinery maintenance, industrial and other services. Nigel Kuzemko, CEO of Steelhead LNG said that the first order of business between now and 2018 is to make sure that all 13

Nigel Kuzemko says its critical to consult First Nations first with any LNG development conditions of the agreement with the Huu-ay-aht are met. “The Huu-ay-aht want economic development,” he said. “They want to bring their people home. There are jobs, not only

in the plant itself, but there are many, many more indirect jobs than direct jobs. There’ll be revenue too for the government. Hopefully, that means that people who want to live in the homeland of Huu-ay-aht, will be able to come back. It should develop a community that will be self sustaining with schools and all the amenities required.” Work on environmental assessments will begin in early 2015. Kuzemko said that Steelhead LNG also wants to improve the environment. “We want to know what extra work can be done to bring the Sarita River back to what it used to be. Even though there has been a lot of work done to date, unfortunately it hasn’t succeeded

in getting it back to what it used to be.” Looking ahead, he said that if all conditions are met, the LNG plant should be up and running by 2022. The process has run well, he said. “It’s the kind of company we are. We are a BC based energy development company. We want to be successful in developing LNG projects here and overseas at some point in the future and the way we do it is really important. It’s in our DNA that we talk to First Nations first. They were first on the land and if we’re interested in a piece of land, we need to talk to them and all the relevant people who are involved in the land – in BC First Nations are critical.”



essica McDonald, President and CEO of BC Hydro, will be the keynote speaker February 5 in the first luncheon of the Business Leaders Series in the Carriage Room of the Royal Coachman. Jessica McDonald was appointed President and CEO of BC Hydro in July 2014. She began her career in government in 1991 and held many different roles including serving as a deputy minister in the BC government for six years. From 20052009, she was Deputy Minister to the Premier, Cabinet Secretary and head of the BC Public Service,

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responsible for oversight of all aspects of government operations. During her term, she led landmark discussions including negotiation of the new relationship between government and First Nations in the province. Jessica initiated a bold human resources renewal program for the 30,000 employees working in BC’s Public Service, which resulted in a 10-point increase in employee engagement that was sustained over multiple years and led to the provincial government being listed for the first time as one of BC’s Top 50 Employers and Canada’s Top 100 Employers. She has been recognized nationally for her leadership in innovation and employee engagement, including the IPAC/Deloitte National Gold Award for Public Sector Leadership. Jessica has been named to Canada’s Top 40 Under 40 and Canada’s Top 100 Most Powerful Women. Local Businesses Benefit through Buy BC LNG BC businesses have a new online tool to help them be ready to tap into the generational opportunities that will be driven by the Liquefied Natural Gas (LNG) industry. The registry and tool at was launched Nov. 18, 2014 so BC companies large and small can be ready and profile their goods and

services to proponents and their contractors when the first Final Investment Decision is reached. If you have not yet registered, go to and register today. Rather than just searching for opportunities on your own, LNGBuy BC brings the opportunities to you. LNG-Buy BC offers B2B matching capabilities that extend beyond your personal network allowing you to establish partnerships and find opportunities that will help you grow your business. Preparing Employers & Businesses To Compete Be sure to visit the Chamber’s Major Projects Portal at to view the Tender Matrix for the Campbell River and Comox Valley Hospital Projects as well as the latest construction report for the John Hart Project. To stay up to date on these projects, be sure to check back to the Major Projects Portal often. New Tiered Membership Fees The Campbell River Chamber has responded to our members by providing a new tiered dues structure with three options. Starting now, members will be able to choose their membership renewal based on the tier with services and benefits that best meet their needs. Our research revealed the following recommendations from

members: • Members want to choose the benefits and services they need and be able to clearly see what those options are • Member needs evolve as they move through their business cycle and they want to renew their membership annually based on what their business needs are at that time • Members want to get benefits without having to show up • Members want bottom-line benefits with a return on investment • Members want to know their contribution and business is appreciated at any level • Members want to show their support for the impact and role of the Campbell River Chamber and reflect that in their choice of tier We look forward to meeting with our members and businesses in the community to support them in deciding which tier will best suit their needs and will bring them closer to accomplishing their goals for 2015. Colleen Evans is Executive Director of the Campbell River Chamber of Commerce and can be reached at 250-287-4513.





CAMPBELL RIVER Campbell River Area – A Promising New Center of Economic Development Major infrastructure investments are driving growth and revitalization CHRISTOPHER STEPHENS


AMPBELL RIVER – In the face of significant economic change following the 2008 closure of the Elk Falls Mill, Campbell River has demonstrated resilience and become a growth center. Major infrastructure investments through the provincial government are driving strong economic development as the city emerges as a prime location to do business on Vancouver Island. “Campbell River is one of those resource based communities that has gone through a fairly significant transition over the past few years after our major employer, Elk Falls Pulp & Paper closed down,” says Ron Neufeld, Deputy City Manager & General Manager of Operations for the City of Campbell River. “While there were challenges following the mill closure, the province’s investment in the North Island Hospitals Project and John Hart Generating Station Replacement Project is driving a very significant influx of economic activity that is now transforming the community.” In concert with the economic activity generated by major infrastructure projects, concerted municipal efforts are changing the atmosphere of the community. “With the closure of the mill, there has been more success in our effort to attract people here for the lifestyle, whether that’s retirees, newly arrived workers, or people with younger families. The area is increasingly being recognized for livability,” says Neufeld. “In general terms, what we at city hall are seeing is consistent and sustained residential growth associated with the major construction projects combined with an increased interest in commercial investment and development within the downtown core.” Careful planning has played a key role in enhancing the economic environment. “Local government can have a major influence in shaping a community, particularly when well aligned with provincial initiatives. We are taking a proactive approach to make the most of the current and anticipated opportunities. Specifically, council has focused their priorities on introducing a suite of tools for encouraging

With strong economic development trends, Campbell River is becoming a prime location to do business in British Columbia

“The province’s investment in the North Island Hospitals Project and John Hart Generating Station Replacement Project is driving a very significant influx of economic activity that is transforming the community. At City Hall we are seeing strong residential growth, new construction and an increased interest in commercial development in the downtown core. We are using the tools available at City hall to make the most of these opportunities.” RON NEUFELD DEPUTY CITY MANAGER & GENERAL MANAGER OF OPERATIONS, CITY OF CAMPBELL RIVER

development and transformation within the downtown core,” Neufeld explains. “We now have a bylaw in place that provides tax deferrals for up to seven years for new development within the downtown core. We have lower development cost

charges to encourage investment in the downtown area. The city introduced a building façade improvement program within the downtown core that encourages businesses to upgrade their storefront. The city has also invested in upgrades to public spaces within

Deputy City Manager and General Manager of Operations Ron Neufeld the downtown core.” The Campbell River Chamber of Commerce recognizes the role multiple parties have played in sparking the positive trends seen in the area. SEE CAMPBELL RIVER AREA  |  PAGE 32



“Synergy is happening in Campbell River. It’s a synergy that has been built through the major projects, private sector recognition of Campbell River as a prime place to do business, and the city’s efforts,” says Colleen Evans, Campbell River Chamber of Commerce President & CEO, who was also elected a city councillor in the November civic elections. “Success attracts success, as we see through the North Island Hospitals Project and the John Hart Project Generating Station Replacement Project and the new developments that followed suite,” she says. “After the Campbell River Hospital and John Hart Project were announced, we had Berwick by the Sea announce they were going to do a residence community, having selected Campbell River as the best place for their project. “Soon after, Seymour Pacific Developments chose downtown Campbell River as the preferred location to build their headquarters. Comfort Inn is in the final stages of a new hotel build, right next door to the proposed Tyee Plaza re-development site.” These projects are set to drive secondary investment and introduce numerous spinoff benefits, which in turn creates local income for the community, a strong tax base and a draw for families. “Peoples’ perception of Campb e l l R ive r i s c h a n g i n g a n d

alternative economic routes are rising to prominence following the closure of the mill,” says Evans. “We are being seen as an excellent location for settlement, business ventures and professional work and that is set to continue.” The $274.5 million Campbell River Hospital is a Public/Private Partnership (P3), and is part of the $606.2 million North Island Hospitals Project will have a positive effect on the community and surrounding environs. An estimated 800 direct and 700 indirect jobs will be created from 2014-2017. “Through the North Island Hospitals Project, the city of Campbell River is going to have one of the most state of the art health care facilities in the world, capable of meeting all of the needs of the entire Campbell River community and in fact, all of northern Vancouver Island,” says Tom Sparrow, Chief Project Officer for the North Island Hospitals Project. “We are going to see a major influx of trades coming to work on the hospital project, while numerous jobs will be created in a variety of sectors. This is a huge driving force behind the economic revitalization of Campbell River. The benefits will flow through the community.” The 32,316-square-metre, 95bed hospital stands out as an example of how a major infrastructure project can touch numerous aspects of the community, particularly through education. “We are optimizing what the

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The $274.5 million Campbell River Hospital will bring an estimated 800 direct jobs and 700 indirect jobs from 2014 to 2017 project can offer the community through our focus on outreach, learning, and capacity building by bringing key stakeholders into the project,” says Sparrow. “I think there is a fantastic opportunity for the Campbell River area with the use of local skilled tradespeople and apprentices. As we move forward, we are emphasizing and incorporating First Nations training, trades and apprenticeships through North Island College and the North Vancouver Island Aboriginal Training Society.” Funded by a $110 million budget increase from the province, the Industry Training Authority is using the North Island Hospitals Project as an incubator to enhance industry and trades programs across BC for large infrastructure projects. “It is very significant for Campbell River and Courtenay to be chosen to showcase how using apprentices develops skilled trades for the next generation in the area,” says Gary Herman, CEO, Industry Training Authority. “In Campbell River we are increasing the number of apprentices in the region which will turn into future skilled trades people in the region. The work will be a great example for the rest of BC to illustrate how investing in apprenticeship programs can benefit the economy of a region.” The $1 Billion-plus John Hart Generating Station Replacement Project is becoming a significant source of employment. 93 jobs are already underway, with the number set to peak at 360 in 2016. Once complete, the John Hart Dam Safety Upgrade Project and Strathcona Dam work will require regulatory approval. Each of those projects will be in the hundreds of millions of dollars. “Through these important projects geared to power reliability and important earthquake integrity upgrades, BC Hydro will have a strong construction focus in the Campbell River area for a few decades, which means a lot of employment opportunities. The dams were built in the 1940s and 50’s and these major upgrades are essential,” says Stephen Watson, Stakeholder Engagement & Communications on Vancouver Island for BC Hydro.

Provincial infrastructure investment makes Campbell River an emerging hotspot of economic development, notes Campbell River Chamber of Commerce President and CEO Colleen Evans

The John Hart Generating Station Replacement Project, worth over $1 billion, is a significant source of employment and economic activity near Campbell River “Local employment is important to our John Hart project contractor, InPower BC. 80 percent of the current workers live within 90 km of the work site, and the focus is on finding local expertise and subcontractors in the Campbell River area. We have established good relationships with key stakeholders operating in the region including First Nations, local government, Chamber of Commerce, Vancouver Island Construction Association and the Vancouver Island Economic Alliance. Vancouver Island Construction Association CEO Greg Baynton sees Campbell River as a showcase of community achievement and multi-party cooperation on Vancouver Island. “Government investment in power and health care will create

a large number of long term and short term opportunities. For every job being created through public and private projects, a minimum of two indirect jobs are set to be created in the community,” says Baynton. “Key industry players have gained confidence as they recognize the community as a prime location to do business. A hotel project, a large business complex and new residential projects are being built. “The city of Campbell River has done a great job leveraging its natural assets and embracing its community development potential for everything from residential and commercial to the growing tourism base. Local businesses, investors and the city deserve a lot of credit.” Visit





as Bains, who co-owns Bains Family Dollar Store in Kamloops, B.C., knows the value of a dollar. That’s why she used to cringe every time that the store’s BC Hydro bill arrived – she knew their electricity costs were sky-high because of its outdated lights and lighting fixtures. To make matters worse, bulbs were burning out on a weekly basis and Bains had to climb a wobbly extension ladder to replace the burn-outs. “My mom works really hard – she’s a machine,” says Jas’ daughter, Hamreet Bains. “But even she couldn’t replace the burnt-out bulbs fast enough.” Bains and her family were tired of high electricity bills and the store’s non-stop maintenance requirements. They consulted customers, friends, relatives and neighbours: should they stay and spend the money to upgrade the store’s lighting, or should they relocate? T h e n a c omp e t itor s e t up shop close by. Suddenly, the Bains family had a decision to make: close the store, or move to a smaller location to remain competitive. For Bains, walking away from the family business was not an option, and she was determined to find a new, smaller location with energy-efficient lighting.

In October 2013, after visiting potential locations with her daughter Hamreet, she decided on a 3,000-square-foot store just 10 blocks from her old store. “The location was great, and the size and layout of the store were perfect, but we noticed the store had the exact same lights and fixtures as our old location,” says Hamreet. The landlord must have sensed the Bains’ disappointment. He agreed to defer rent for three months if the pair wanted to renovate the store (to meet their franchise agreement requirements) and retrofit the lights. “Honestly, we knew next to nothing about construction or energy-efficient lighting,” admits Hamreet. “We talked to a lot of different contractors and lighting companies. It was tiring and confusing because the proposals and cost estimates we received were so different.” They expressed their frustration to their landlord. That’s when he put them in touch with Allan Crawford, a Kamloops local whose company happened to be a member of the Power Smart Alliance. Crawford talked to Jas and Hamreet at length about their requirements: contemporary-looking, energy-efficient lighting that required little maintenance. The lighting layout in the new store also needed to be reconfigured to

suit a retail environment. Crawford submitted his project proposal, which, to the Bains’ surprise and delight, included a Power Smart rebate. “None of the other proposals we reviewed included a Power Smart rebate,” Hamreet recalls. In early January 2014, once the store’s renovations were almost done, Crawford and his team got to work. They installed 135

four-foot T8 lamps using electronic ballasts. The lighting installation took just three days and the upgrade qualified the store for a $1,562 Power Smart rebate. The rebate, combined with the projected annual cost savings of $1,613.52 per year, give the store an estimated payback period of just nine months. Even better, not a single light bulb has had to be replaced since

January, which, Hamreet says happily, means her Mom’s extension ladder is right where it should be – collecting dust in the maintenance closet. The Power Smart Express program provides B.C. businesses with incentives for implementing energy efficiency upgrade projects. Learn more at

THE DOLLARS ADD UP Restaurant owners receive an average incentive of $2,477* by participating in the Power Smart Express program. The incentive, plus the money you save on energy bills each year, means you can reinvest back into what matters most—your business. And yes, that could include even more kitchen gadgets. Five minutes is all it takes to get started or to request more information about your potential savings. Save power and money at *Incentive amount based on an average of 1,009 projects completed between 2010 and 2013.

BCH141008BC_14_Kitchen_BusExaminer.indd 1

14-10-17 11:07 AM


34 WHO IS SUING WHOM The contents of Who’s Suing Whom is provided by a third-party resource and is accurate according to public court documents. Some of these cases may have been resolved by publication date. DEFENDANT Bhaijisons Construction 278 Cadillac Ave., Victoria PLAINTIFF Pacific Home Warranty Insurance Services Inc. CLAIM $99,309 DEFENDANT Bombardier Recreational Products Inc. 726 St Joseph St., Valcourt, PQ PLAINTIFF Bill Howich Chrysler Ltd. CLAIM $25,000 DEFENDANT Certa Pro Painters 407 David St., Victoria PLAINTIFF GWG Rentals Ltd CLAIM $7,058 DEFENDANT Coast Realty Group 30 Front St., Nanaimo PLAINTIFF Godfrey, Mark

CLAIM $17,006 DEFENDANT Damn Fine Cake Company Ltd. 4th Floor 888 Fort St., Victoria PLAINTIFF K Hayton Construction Ltd. CLAIM $22,413 DEFENDANT Five Star Innovations Inc. 34 Carly Lane, Victoria PLAINTIFF Kickstart Development CLAIM $15,322 DEFENDANT Global Floor Safety Solutions 38-19551 66th Ave., Surrey PLAINTIFF Scott, Pauline CLAIM $25,316 DEFENDANT KIA Canada Inc. 2620 Government St., Victoria PLAINTIFF Mumford, Derek CLAIM $25,181 DEFENDANT Lantzville Artisan Wood Floors 7471 Fernmar Rd., Lantzville PLAINTIFF Lottis, Sharon CLAIM $25,000

DEFENDANT Metchosin Properties Inc. 683 Stebbings Rd., Shawnigan Lake PLAINTIFF Almont Holdings Ltd CLAIM $70,523 DEFENDANT Northern Lights Transport Ltd. PO Box 88712, Newton RPO, Surrey PLAINTIFF Brown Line LLC CLAIM $145,138 DEFENDANT Phoenix FTA Holdings Inc. 4-4180 Island Hwy North, Nanaimo PLAINTIFF Coastal Community Credit Union CLAIM $135,708 DEFENDANT PI Granite Fabricators Ltd. PO Box 41047 RPO, Woodgrove, Nanaimo PLAINTIFF Coastal Community Credit Union CLAIM $135,708 DEFENDANT Qualicum Beach Funeral Center Ltd. 118 Fern Rd East, Qualicum Beach PLAINTIFF Yellow Pages Group Corp. CLAIM $8,983 DEFENDANT Qualicum Engineering Services


675 Primrose St., Qualicum Beach PLAINTIFF Carleton, Graeme CLAIM $18,114 DEFENDANT Sand Dollar Pools 4140 Carey Rd., Victoria PLAINTIFF Hackett, Gary CLAIM $23,986 DEFENDANT Seagate Hotel Inc. 2-6990 Market St., Port Hardy PLAINTIFF Imor Capital Corp. CLAIM $426,376 DEFENDANT Sears Canada Inc. 76663-222 Jarvis St., Toronto, ON PLAINTIFF Duthie, Allison CLAIM $23,410 DEFENDANT South Island Aggregates Ltd. 101-536 Herald St., Victoria PLAINTIFF Peninsula Consumer Services Cooperative CLAIM $13,301

CLAIM $135,708 DEFENDANT Totem Plumbing Ltd. 6171 Werners Way, Nanaimo PLAINTIFF 0853977 BC Ltd. CLAIM $5,415 DEFENDANT Victoria Military Music Festival Society 203-612 View St., Victoria PLAINTIFF Sound Waves Entertainment Network Ltd. CLAIM $25,176 DEFENDANT Waterfillz Canada 17684 20th Ave., Surrey PLAINTIFF CR Metal Fabricators Ltd. CLAIM $146,236 DEFENDANT Wilson And Proctor Ltd. 1626 Garnet Rd, Victoria PLAINTIFF BH White Enterprises Ltd. CLAIM $25,216

DEFENDANT Studio Kitchens & Design Ltd. PO Box 41047 RPO Woodgrove, Nanaimo PLAINTIFF Coastal Community Credit Union

GLOBAL CONNECTIONS l LOCAL EXPERIENCE l TRUSTED RESULTS Coffee Shop Busy coffee shop in Departure Bay Ferry Terminal. Nanaimo l $78,000

Busy Restaurant Profitable Mexican restaurant. Established in 2002. Nanaimo l $395,000

Trucking & Landscaping Business Full service, year round trucking & landscaping, operating since 1998. Nanaimo l $1,500,000 l L&B

Under Contract

News Stand Departure Bay Ferry Terminal, steady year round traffic. Nanaimo l $295,000

Greenhouse Operation Successful seasonal wholesale operation, established in 2005. Lantzville l $295,000

Equipment Sales & Rental Shop Premium performer. Specializing in equipment rental & sales. Port Alberni l $1,965,000 l L&B

Under Contract

Flooring Retail/Distributor Popular discount flooring retailer founded in 2003. Nanaimo l $295,000

Well Established Pub Superb neighbourhood pub operation in leased premises. Nanaimo l $398,000 Hotel & Pub 7 room hotel and neighbourhood pub. Land, building & business. Port Alberni l $439,000 l L&B

Moving & Storage 31 unit storage facility and moving company on 1.96 acres. Parksville l $2,495,000 l L&B Pro Mac Manufacturing Well-established, profitable business located on 1.3 acres. Duncan l $4,975,000 l L&B

Gerry Van Vaals | 250 616 2155 | Carlee Jahelka | 250 616 1020 |





Vista productions has earned three international filmmaking honours from the Remi Awards, held in Houston, Texas.

Impeccable Jewellery is celebrating the grand opening of its new Duncan location, at 211 Craig Street.

The Downtown Nanaimo Business Improvement Association has written to council asking for support for year-long free evening, weekend and statutory parking in downtown for a minimum one-year trial period. In return, council has opted to expand free evening and weekend parking to all of the downtown core.

Beverly Corners Liquor Store is celebrating its 8th anniversary this year. Pemberton Holmes congratulated its top five producers for the month of November, which includes: Dan Johnson, Helena Bowen, Doug Declercq, Shannon Roome and Ray Little. Scotiabank’s Duncan location has congratulated Bryan Fick on his appointment to the position of Branch Manager. Discovery Honda congratulated Trevor Sheck on achieving top sales for the month of November. Hendry Swinton McKenzie Insurance has welcomed Brad Scafe to its team, located at 951 Canada Avenue. Peter Baljet GM congratulated Steve Aydon, Mike Iorio and Red Bellis on achieving top sales for the month of November. Ron Neubauer was the recipient of the President’s Award at the 2014 Golden Brush Awards. Royal LePage Duncan Realty

congratulated Elizabeth Biberger, Gary Sutherland, Melinda Banfield and Kenton McNutt on achieving top sales for the month of November.

Archie Johnstone Plumbing & Heating has recently taken over Victoria-based Cairnview Mechanical Ltd.

harbour, which provides air medical services under provincial contract in BC, is expected to start within the next month.

Arts and Minds School has opened for business at 3-341 First Avenue in Ladysmith.

Island Savings Credit Union has officially become a division of Langley-based First West Credit Union as of Jan. 1.

This year’s recipients for the annual Nanaimo Culture and Geritage Awards have been announced, and include: Nixie Barton and Grant Leier of Barton Leier Mixta Group for the Excellence in Culture Award; Arlene Blundell for the Honour in Culture Award; Amanda Scott of The Vault Café for the Emerging Cultural Leader Award.

A new long-term water supply agreement between North Cowichan and Catalyst Paper is in the works, but still subject to the alternate approval process.

NANAIMO With grocery stores being able to stock 100-per-cent BC wine on shelves as soon as April 1, Nanaimo vinter Dale Shortt of Shortt’s Millstone Estate Winery hopes to have his wine showcased in grocery stores. The new rules allow grocery stores to apply for a special licence that will allow the sale of wines made entirely in BC.

The Nanaimo Port Authority has welcomed the appointments of Moira Jenkins and Donna Hais to its Board of Directors for three-year terms. Chris Badger has also been appointed to the board for a twoyear term.

Nanaimo-based Real Estate Webmasters has received $2 million from investors in CBC TV’s hit show, Dragons’ Den. The company secured the funds in exchange for a five per cent equity in the website development business – a $40-million valuation. MNP LLP congratulated its employees Shelley Graham, Louise Kellow, Alana Pearson, Chris Duncan, Traci Pogson and Jenn Schofield on being promoted to the Management and Senior Management teams within the Vancouver Island region.

RX Ram Pharmacy will be opening its second location in Nanaimo in the new medical clinic building at 1621 Dufferin Crescent.

$2.5 million in funding from the provincial government is allowing Vancouver Island University to build a new, state-of-the-art mobile research lab with its $500,000 share of the funds.

Leona Ping Fang, Nanaimo’s newest hair salon, will be opening its doors next to Coast Capital Insurance in Port Place Mall.

The Architectural Foundation of BC has named Nanaimo’s Bastion building one of BC’s top 100 buildings.

The Harris Auto Group is celebrating 50 years in business, as well as the unveiling of its newly renovated facility on Bowen Road.

The new Helijet service to Vancouver

Nanaimo film producer Cinnabar


Diamind Eyes, formerly called Eyez on Nanaimo, is celebrating its grand opening, located at 6581 Aulds Road.



flying fish, living & giving


Air Canada will start direct flights from Nanaimo Airport to Calgary International Airport effective May 1. Coast Realty Group congratulated David Hitchcock on being voted the most professional realtor of 2014 by fellow Coast Realty associated in the Nanaimo Ladysmith areas. Regional Recycling has opened a new location at 839 Old Victoria Road. The Cigarette Canada Simatech Vapour Shop is celebrating its first anniversary at its Bowen Road location. Willow Friday, owner of Iron Oxide Art Supplies, was named one of the top 10 finalists for the 12th annual Small Business BC Awards in the Best Emerging Entrepreneur category. The new Windward liquor store is expected to open its doors in midMarch on its lot near Country Grocer on Bowen Road. Manvirro’s Indian Grill is now open for business at 1045B Terminal Avenue N. Nanaimo’s newest McDonald’s restaurant has opened for business on the corner of Dufferin Crescent and Bowen Road as of Dec. 29. Port Place Hair Spa celebrated its grand opening January 5 in its #103648 Terminal Avenue location. Wok Box Fresh Asian Kitchen has celebrated its grand opening, located next to Superstore at 2300 Baron Road. Downtown Nanaimo’s Quintessential is moving to a new location at Unit 210-70 Commercial Street.


Boat Marine Trade Show, which is scheduled to be held March 27-29 at its Stewart Avenue location.


Code Brew will be opening in the new medical building on Boundary Crescent.

Parksville received a cheque for $10,000 for being one of eight communities to win a 2014 Open for Business Award from the BC Small Business Roundtable. The awards recognize communities that support small business through localgovernment measures aligned with the BC Small Business Accord.

Dr. Chris Cameron will be joining Dr. Cobus Smith in his practice at the new Millstone Medical building.

Coombs Junction Furniture is celebrating its 6th anniversary, located at 2701 Alberni Highway.

Triple T Party Rentals is planning a major renovation to its building at 3251 Shenton Road.

Councillor Sue Powell has been appointed to the Englishman River Water Service board, and will act as Mayor Marc Lefebvre’s alternate director on the board of the Regional District of Nanaimo.

S&G Quartz and Granite Inc. has moved from Wilfert Road to a new location at 2120 Northfield Road.

Skippers Marine has closed its Stewart Avenue location, and will be moving to Unit 14-4128 Mostar Road in the Nanaimo Marine Centre. Derek Rickwood has opened Rickwoods Art Service at 905 Girvin Avenue. Nesvog Meats has purchased Pipers Meats effective Dec. 1. Wolf Brewery will be expanding its 940 Old Victoria Road location into the space next door, more than doubling its production. Sofa Source has moved from 4131 Mostar Road to 3-5140 Metral Drive. Industrial Plastics will be renovating the top floor of its business to accommodate residential living. K.D. Beausoleil is purchasing the former Mercedes Benz building on Terminal Avenue. Dr. Weisenberger, longtime Nanaimo physician, has retired from his practice. Church Pickard Accountants have moved into a newly renovated location at 25 Cavan Street.

School trustees have elected Eve Flynn as its new board chair and Barry Kurland as its vice-chair. The City of Parksville has increased its contribution to the Parksville and District Chamber of Commerce visitor information centre by 1.1 per cent. Since the beginning of September, the City of Parksville has welcomed 18 new businesses. The Goats on the Roof Old Coombs Market is the second-favourite building on Vancouver Island, standing only behind Victoria’s Empress Hotel, as voted in the BC’s Best Buildings Contest.

PORT ALBERNI A new CM Liquor Store is under construction on Third Avenue. This development will destine Port Alberni to have the most liquor stores per capita of any midVancouver Island city. Three local businesses were named finalists in the Small Business BC Awards, and include: Swept Away Inn for Best Concept, On Top Fashions for People’s Choice and My Alberni APP for Best Emerging Entrepreneur. This ‘n’ That New & Used celebrated its grand opening at 3021 3rd Avenue. Barb Egan has taken over the Port Pub on Argyle Street, and will be renovating the location. Dawn McMillan is the new administrator at Bread of Life.

Joel Scobie Joel Scobie has been named the Associate Vice President, Commercial Services at Coastal Community Credit Union.

180 Commercial Street Downtown Nanaimo

4065 Motz Road Terrace BC

Please send any business news to Shawn Bishop. 250-758-2684 ext. 130

Save On Foods has announced that it will be closing its Terminal Park location in February after more than three decades in the neighbourhood.


The new Waterfront Suites and Marina has taken over as host of the annual Nanaimo Floating

Mike Squire has taken over from Al Metcalf as Parksville’s Director of Operations upon Metcalf’s

Pam Craig has been named the new Alberni District School Board Chair. CAMPBELL RIVER Tim Hortons is celebrating the opening of its newest location at 2072 S. Island Highway. Claire I. Moglove has announced her retirement from the practice of law effective Dec. 31. SEE MOVERS AND SHAKERS   |  PAGE 37





Finneron Hyundai congratulated John Mundy on achieving top sales for the month of November.

Campbell River Hyundai is celebrating the opening of its new location at 1853 Meredith Road.

The City of Courtenay is celebrating its 100th anniversary this year.

Bill Howich Chrysler, RV and Marine congratulated Ron May on achieving top sales for the month of November.

The Comox Valley Regional District has elected Director Bruce Jolliffe as its new chair.

The City of Campbell River has announced that it will finalize a plan for its 3.5 acre waterfront site within a year, after 20 years of deliberation.

Local business owners, civic officials and area residents all gathered to discuss the possibility of turning Duncan Avenue into a pedestrian-focused area.

Douglas Lang has joined the Board of Governors for the Certified General Accountants Association of BC.

Fluid Bar & Grill is celebrating its 10th anniversary this year, located at 1175 Cliffe Avenue.

Signature Oil & Vinegar celebrated the opening of its new location in Tyee Plaza.

Brian McLean GMC congratulated Kary Zimmerman on achieving top sales for the month of November.

Park Place Seniors will be building a new residential care wing on its existing facility to house 40 new publicly-funded beds as part of a request issued by Island Health to operate 40 new base beds by 2017. Rivercorp, Campbell River’s economic development arm, has decided to “move forward” without its Chief Executive Officer, Vic Goodman. The new Campbell River Seniors’ Centre has opened its doors after undergoing renovations. Alitis Investment Counsel has been named one of the semi-finalists for the Best Company Award at the annual Small Business BC Awards. Quinsam Coal awarded employees Gord Wall, Ric Corrigall and George Vandyk for achieving 25 years accident free at the company. The company has also requested to add 140 hectares of property owned by TimberWest to the city boundary.

COMOX VALLEY The City of Courtenay has sworn in its new council, with incumbent Mayor Larry Jangula at its helm. Presley & Partners congratulated Kathryn Kemp on successfully completing the 3 day Common Final Exam, certifying her as a Chartered Professional Accountant. Mr. Lube is now open at the Crown Isle Shopping Centre at 444 Lerwick Road.

From left: Donna Hais of RW Bob Wall Contracting, Nanaimo Mayor Bill McKay and Bob Wall of RW Bob Wall Contracting at the official grand opening of the Millstone Medical Clinic in Nanaimo, adjacent to Nanaimo Regional General Hospital

Kitty Coleman Woodland Gardens is celebrating its 25th year of success. Air Canada has renewed its association with the Comox Valley Airport, and will once again be offering flights through its terminal. Courtenay’s Natural Pastures Cheese received high marks in several categories at the British Empire Cheese Show hosted by the Central Ontario Cheesemakers’ Association. The Natural Pastures’ Boerenkaas cheese took home third place in the firm cheese category, while its Buffalo Paneer took home silver in the fresh cheese category. John Evans, President and CEO of Trilogy Group, along with another co-director, has purchased three sections of land making up a single lot surrounding the Cumberland Road and Comox Valley Parkway interchange from Comox Timber Ltd.

WEST COAST Black Rock Resort’s Fetch Restaurant, Float Lounge and Drift Spa have all been closed until Jan. 15 for renovations. Cindy Bear’s Weekend Childcare is celebrating its grand opening, located in Ucluelet. Tourism Ucluelet has moved out of the Pacific Rim Visitor Centre, now operating out of Ucluelet’s district office. Tofino Mayor Josie Osborne has been named chair of the Alberni-Clayoquot Regional District.

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• Design and fabrication • Precast and Glass fibre reinforced • Fire surrounds • Vanities and sinks • Countertops • Architectural panels • Commercial and residential

Contact Ian Wyndlow • c. 250.619.9760



JANUARY 2015 A division of Invest Northwest Publishing Ltd. Vancouver Island Office 25 Cavan Street,Nanaimo, BC V9R 2T9 Toll free: 1.866.758.2684  Fax: 1.778.441.3373 Email: Website:

PUBLISHER |  Mark A. MacDonald, EDITOR |  Lise MacDonald, SALES |  Shawn Bishop,; Josh Higgins, WRITERS |  Goody Niosi, Christopher Stephens, Julia MacDonald

SPECIAL INTEREST GROUPS ERODING CANADA’S PROSPERITY A society that doesn’t understand how its wealth is generated is destined to lose it



t’s been 30 years since Mancur Olson, the late A merica n economist, wrote Rise and Decline of Nations. The premise of his widely-acclaimed book is the longer a society enjoys political stability, the more likely it is to develop powerful special interest groups that erode economic prosperity. His words have proven prescient as we witness Europe’s debt-burdened stagnation and degeneration of the U. S. Congress into fractious ideological gridlock. Canada weathered the 2008 economic crisis better than other countries, emerging as one of the world’s most financially sound and prosperous nations. The cornerstone that distinguishes Canada’s prosperity is our rich resource endowment which generates some two million jobs, more

than half of all merchandise exports and one third of all capital investment. Resource companies are planning capital investment of more than $600 billion over the next decade, creating hundreds of thousands more new jobs each year. But a new dynamic has emerged that threatens to stymie these investments. Each project must pass examination by regulatory agencies staffed with highly-qualified experts applying environmental standards ranked among the world’s best. But now almost every project meets strident opposition from what Olson terms “powerful special interest groups”, including environmental activists who use scientifically baseless, fear-instilling propaganda to foment local, national and even international opposition. The length and cost of regulatory hearings have grown exponentially as regulatory authorities strive to ensure all voices

are heard. But being heard is never enough for zealots ideologically opposed to almost every pipeline, mine or hydroelectric project. Hence, the number of anti-project court filings has mushroomed. With the new year, multiple such court cases have been filed across the country. In BC alone, opponents have filed cases against two oil export pipelines, two metals mines, a major hydroelectric project and a coal transfer dock. Oil pipelines that would carry oil east from Alberta are also meeting strident opposition, mainly from anti-oil sands activists. In Ontario, regulatory hearings of a proposal to simply reverse the flow of an existing pipeline previously moving imported oil east became so rancorous that authorities were forced to shut down the hearing due to what a National Energy Board spokesperson termed, “elevated security risk”. Another proposal that would carry Alberta oil to an export terminal in New Brunswick also faces opposition from activists with the same anti-oil sands agenda. A second and potentially even more serious barrier to our country’s resource dependent economy

came on June 26, 2014 when the Supreme Court of Canada, after a 24 year litigation process, awarded Aboriginal Title to a huge tract of British Columbia’s interior to the T’silqot’in First Nation. Paradoxically, the impact on resource development isn’t the transfer of title to the lands in question, but rather the investment-chilling uncertainty the decision creates around access to other lands claimed by First Nations. The decision states, “The level of consultation and accommodation required varies with the strength of the Aboriginal Group’s claim to the land”. But how could the “strength” of any specific land claim be established without further lengthy development-freezing court proceedings? In BC, where almost all Crown lands are subject to overlapping land claims by hundreds of aboriginal groups, this lack of clarity has fostered precipitous action by some First Nations bands. For example, Chiefs of the Gitxsan First Nation served an “eviction notice” to logging companies, sports fishing lodges and the CNR giving them just four weeks to vacate the huge Skeena River region. But there’s one vital factor that could bring First nations and

resource companies together. Most First Nations leaders understand that Aboriginal Title will not improve the lives of their people without job and revenue creating development on these lands. Resource industry leaders understand that the level of consultation and accommodation required is basically the same whether traditional lands are under claim or Aboriginal Title. This provides a bridge for visionary leaders from both sides to accomplish resource developments that not only benefit each another, but also the entire country. Canadians living and working in resource producing regions don’t need to be told of the vital importance of new project developments. But how many others are aware that, without a thriving resource sector, the living standard of virtually every Canadian would decline? 0ne of the key messages in Olson’s Rise and Decline of Nations is that societies which don’t understand how their wealth is generated are destined to lose it. Gwyn Morgan is a retired Canadian business leader who has been a director of five global corporations.

GOVERNMENTS NEED TO STOP PANDERING TO VOCAL LOBBIES The BC Liberals won the election. Citizens gave them a mandate. So get on with it.



remier Christy Clark’s decision to approve the Site C dam on the Peace River was welcome news, but was a long-time coming. It was also one of the most obvious “must do” moves facing the province. The Peace River already has two dams on it, so placing a third won’t have any more major environmental impact due to a new power producing plant. Cheap hydroelectric power has helped build British Columbia, thanks to former Premier W.A.C. Bennett’s vision to build dams generations ago. It was a bold step then which has paid massive dividends to the

province. Clark’s rubber stamp was necessary, but a much delayed step in a glacially slow approval process that must make major investors think twice about sinking dollars into big projects here. Look no further than Petronas representatives displaying a very public frown regarding the similarly slow progress on Clark’s Liquid Natural Gas pipelines and plants. Their stated concerns about the expected levels of taxation and the approval process surely sent tremors throughout the provincial government. After all, LNG was the horse Clark and the BC Liberals chose to ride prior to their surprise election victory, and the economic projections of an enormous profit pool seemed to excite voters.

The BC Liberals won the election. Citizens gave them a mandate. So get on with it. Not only that, but NDP leader Adrian Dix’ mid-campaign pronouncement about objecting to the twinning of the Kinder Morgan pipeline was the tipping point in the election. That one move shifted middle-income BC voters from the NDP towards the BC Liberals. These were their jobs that Dix was going to squash. The voters spoke: We want jobs. Good paying jobs like these. Yet we watch with wonderment how free enterprise governments tenderly toe-tap around development issues, trying not to upset the loud and boisterous environmental lobby. There are a couple of major problems with that. Firstly, radical environmentalist groups seem to presuppose that developers’ major goal as they “steamroll to windfall profits” is to destroy the environment. It’s a warped view of how things really work in development, displaying a lack of understanding about what it takes to build projects, and what is left

over at the end of the day. In order to get projects approved, developers are forced to address this backlash and are often on their heels from the start. The other thing wrong with those optics is the idea that developers as a whole want to destroy the environment. Nothing could be further from the truth. Smart investors realize that the environment must be cared for and attractive for residents and companies to buy in. It’s simply good business. Not to mention the fact everyone - and that means everyone - wants, demands, and enjoys clean air, water and beautiful BC. Secondly, the environmental fringe will not be placated, no matter what olive branches are extended. They don’t want development, period, and are perfectly comfortable with moving protesters from one cause to another across the province in order to raise their “voice” of opposition to whatever project, wherever. It happens everywhere. These groups have learned how to kill projects with “kindness”,

asking developers for an almost never-ending list of requests that, if fulfilled, would demonstrate that the builders are good corporate citizens. That list is part of the landscape now for builders, who almost expect shifting sand and changing rules as they move along towards some type of eutopic development that will become the gold standard of the future. What governments of all levels need to do is to introduce firm and fair expectations for developers and investors that match the needs and expectations of all people - not just those who are the loudest and most media savvy. At the same time, provide a reasonable and attractive opportunity for those investors to make profits, which will ultimately help them decide where to inject their hard-earned money. And stop pandering to an excessive, never ending list of demands from a small segment of vocal protesters who will never be satisfied, and will never support free enterprise ideals, no matter what.

SUBCRIPTIONS  |  $45 PER YEAR (12 ISSUES), $80 FOR 2 YEARS (24 ISSUES), SUBSCRIBE ONLINE: WWW.BUSINESSVI.CA. DISTRIBUTION: SECOND WEEK OF EACH MONTH VIA CANADA POST AD MAIL. The publisher accepts no responsibility for unsolicited submissions. The views and opinions expressed in this publication are not necessarily those of the publisher. Produced and published in British Columbia. All contents copyright Business Examiner Vancouver Island, 2014. Canadian Publications Mail Acct.: 40069240





Many of the contracts

Three important questions

used by programmers, graphics firms and web


ou have an idea that has p o te n t i a l a n d d e c i d e to become a n i nternet ent repreneu r. You se cu re a domain name. You hire a programmer to write the code to make your website function, a graphics firm to create a logo and a web design firm to set up the content and “look and feel” of the website. You raise some money from investors, create a start-up corporation and approach a large corporation about “partnering”. Initial discussions are positive, a nd you a re told that a lega l fi rm for the la rge corporat ion w i l l be contact i ng your lawyer to make some due diligence inquiries. The first g roup of questions the lawyer is going to ask relate to the domain name. Is it owned by the start-up corporation or is it still sitting in your personal name? It should be owned by the start-up corporation. D i d yo u h a ve a ny s e a rc h e s performed in Canada and the United States in order to determine whether your use of the domain name could potentially

design firms, make them the owners of the copyright

Michael Cooper and Doug Thompson of ThompsonCooper LLP infringe someone else’s rights? The large corporation does not want any problems. Have you ta ken steps to f i le a T rademark in Canada and the United States to protect the domain name? The large corporation wants protection against copycat websites. T he second g roup of quest ions t he law yer is goi ng to a sk rel ate to t he content of the website. Do you have a n a g re em ent t ra n s fer r i n g a l l r ig hts i n t he sof twa re code from the program mer to the start-up corporation? Do you have an agreement transferring

all rights in the logo from the graphics firm to the start-up corporation? Do you have an a g re em ent t ra n s fer r i n g a l l rights in the website content from the web design firm to the start-up corporation? Many of the contracts used by programmers, graphics firms and web design firms, make them the owners of the copyr ig ht. Mora l r ig hts prevent alteration of copyright materials without express permission from the creator. Have “waivers” of these moral rights been obtained, so changes can be made in future? Is there patent

protection, or has this at least been ex plored before publ ic disclosure deadlines preclude patent protection? The third group of questions the lawyer is going to ask relate to employees, subcont ractors, and shareholders. Did the subcontractors sign non-disclosu re ag reements w ith non-compete provisions? Do the employees have employment contracts with non-disc l o s u r e a n d n o n- c o m p e t e provisions? Is there a sharehold er a g re ement i n pl a c e, with termination provisions in the event of a dispute with non-compete prov isions? It all comes down to whether the Intellectual Property and Contractua l prov isions that the large corporation expects to see are in place. I f s o, a re t h e I nte l l e c t u a l Property and Contractual provisions with the correct legal entity, i.e. the start-up corporation? L ook at you r ow n business. Are you ready for the call?

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T: 250-389-0387 • F: 250-389-2659 Michael Cooper & Douglas B. Thompson