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APRIL 2017

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SALMON ARM Anniversary Trip Leads to New Home and New Career



KELOWNA Perseverance Made Dream Come True

Dam Good Reason for BC Hydro’s Success Brad Bennett continues powerful legacy of grandfather W.A.C. and father Bill with Site C project BY MARK MACDONALD BUSINESS EXAMINER


INDEX News Update


Green Sheet


TOTA 3 Vernon 4 Customer Service


Kelowna 5 Kamloops 6 Sales 9 Salmon Arm


Summerland 9 Movers and Shakers 14 Opinion 16 Contact us: 1-866-758-2684


Canadian Publications Mail Acct.: 40069240


ELOWNA - As Chair of BC Hydro, it is Brad Bennett’s task to ensure the crown corporation continues to generate power for the province. It’s somewhat fitting that Bennett was chosen to lead BC Hydro a year and a half ago, after three years on its Board of Directors, preparing it for the future by upgrading facilities that are now 50 years old. It was his grandfather, W.A.C. Bennett, who formed the BC Hydro and Power Authority in 1962, and laid the groundwork by building major dams throughout the province during his 20 years as Premier. Brad’s father, Bill Bennett, also built dams during his decade as a Social Credit Premier. The Kelownabased Bennett clan, one of the

most powerful political families in the province, has been at this, literally, for generations. W.A.C. Bennett, who led the Social Credit government for 20 years, moved to have the province take over BC Electric in 1961, combined that with the BC Power Authority and created the BC Hydro and Power Authority. “It started development plans for BC Hydro to open up the province with major infrastructure to prepare BC for economic growth,” Brad Bennett notes. “It was all about opening up the province’s vast potential. “As part of creating BC Hydro, he negotiated the Columbia River Treaty with the United States to develop dams and flood controls on both sides of the border,” he adds. “They developed the Two Rivers policy, which was a plan SEE BC HYDRO |  PAGE 10

BC Hydro Chair Brad Bennett is preparing the corporation to meet future needs

It Takes a Village – Conference on Development in Westbank First Nation


estbank First Nation is a proud leader in aboriginal self-government, but they know that they can’t do it alone. On March 30th Chief Roxanne Lindley welcomed 120 local developers, realtors, bankers, and business delegates to the Sensisyusten Community Centre for the WFN Business and Economic Development Conference. Chief Lindley sees this conference as both a showcase for

WFN, and as a regional forum for development. “WFN is heavily involved in the business community, and recognizes Economic Development as vital to our long-term success as a selfdetermining First Nation. We wanted to hear and learn from the community on what it is they want to see in terms of future econom ic development, and how we can all play a part in it, together.”

There is no denying that Westbank First Nation has inherent advantages over other communities – prime mountain and lake views nestled in the heart of the Okanagan definitely help attract investors and developers. Strong leadership, robust infrastructure, successful relationship-building, and Land Title Insurance, however, have also been key factors in assuring investor confidence, and these measures might not

have been realized if WFN hadn’t blazed a trail towards self-governance and established the first Aboriginal Economic Development Corporation. Westbank First Nation has leveraged those advantages to attract an unprecedented number of businesses (over 400, including financial institutions, major retail chains, and box stores), SEE WESTBANK FIRST NATION |  PAGE 11



CORRECTION In the last issue of the Business Examiner a story on the Okanagan Film Commission incorrectly stated that the new Eagle Creek Studios development in Kelowna was to be built on Kelowna Airport lands. The project will actually be built in the commercial area near Innovation Drive on the west side of Highway 97.

a centre piece for AO - part of the BCIC Acceleration Network. Connected to the lounge area is our shared space where social and technology innovation focused companies are eligible to rent one of 48 desks. This shared space is intended to be a starting point for tech and social entrepreneurs growing their businesses here in the Okanagan.



Accelerate Okanagan Relocating to Innovation Hub

Provincial Program Provides $820K to Airport

As of April 3rd, Accelerate Okanagan’s new home will be in the Okanagan Centre for Innovation at #201 - 460 Doyle Avenue. The Okanagan Centre for Innovation (OCI) is a 104,715 square foot facility in the heart of Kelowna’s Cultural District. The state-of-the-art building will house everything from two-person start-ups to large technology and innovation firms. Accelerate Ok a n a ga n w i l l manage the entire second floor, a strata unit provided by BC I n novation Cou nci l a nd the Province of British Columbia as

Vernon Regional Airport will receive $823,700 in funding from the BC Air Access Program this year for runway rehabilitation. The upgrades to the runway include paving the entire surface and some stabilization work, as well as a number of other upgrades that will increase the safety and efficiency of the runway. Through the BC Air Access Program, the ministry cost shares with public airports on projects such as lighting and navigational systems, terminal building expansion or upgrades, and runway improvements. These types of projects will allow airports to

URSE KAMLOOPS WhenLOCATION personal visions and

1663 Trans Canada Hwy - Retail - Rental Condominiums - Ashley goals are in alignment Furniture Store

PROJECT TYPE with team visions and Mixed-Use Development

goalsPROJECT as well as company New mixed use development - 1 structure - 3 storeys - Ashley

visions and goals, a level, Furniture Store, ground

approx 3,222 sm - leasable retail

space,synergy ground levelis and 2nd powerful

level, approx 600 sm - 21 rental condominium units on 3rd level, created 1 and 2 bedrooms - 83 u/g parking stalls, 13 surface parking stalls - stucco, stone and glazing exterior PROJECT STATUS Rezoning and development permit approval anticipated spring/17 ARCHITECT BlueGreen Architecture Inc (Kamloops) - 2 436 Lorne St, Kamloops V2C 1W3 250-3741112

KAMLOOPS LOCATION 1880 Hugh Dr of the vision andAllan the attainment Condominiums - The Landing of the goals. Apartments Establish a plan of action to PROJECT TYPE achieve the vision. It is posMulti-Family New sible to move “what is” closer to “what PROJECT could be” – but not alone New apartment building - 4 and not without plan. The to last storeys - 60 a units - studio 2 step inbedrooms visioning is to establish - total approx 5,567a - common deck/BBQ on plan ofsm action. Develop thearea goals that give life and action to the vision. Here is where leader and follower are joined in their com-


APRIL 2017

improve safety, accommodate larger aircraft and more frequent flights, and further support the continuing growth of local and provincial economies. The ministry has committed $24 million over the past three years for the BC Air Access Program. This year’s program is providing $10 million for airport infrastructure improvement projects throughout the province. The program also encourages funding partnerships with the federal government, local and regional governments and agencies, and the private sector. Last year, the program provided $8 million toward improvements at 23 regional airports.

BC Agrifood & Seafood Exports Grow 4 Years in a Row British Columbia agrifood and sea food producers ex ported more products than ever before in 2016, setting a new record for the fourth year in a row. 2016 exports reached a new high of $3.8 billion, and an increase of over $300 million from 2015, led


top flr - u/g parking - vinyl siding - fiber cement panels - wood accents - canopy finishes


175 Kokanee Way - Ramada Hotel ARCHITECT

PROJECT TYPE Powers Craven Houston

Architects - new 9355 Young Rd, commercial

Chilliwack V2P4S3 604-793PROJECT 9445

by a $195.5 million increase (17%) in the export of BC seafood products, and an $104.6 million increase (4%) in agrifood products. The growth in 2016 exports is the fourth consecutive year of record agrifoods exports in B.C. and is over $1 billion (44%) higher than 2013, when $2.7 billion set the export record of the day. British Columbia exported 712 types of foods to 160 markets in 2016, building on the demand for high-quality, trusted BC products, and the network British Columbians have with family, friends, and businesses all over the world. The BC government supports local businesses to reach new markets through trade missions, 15 international BC government trade offices, and participation in about 20 international agrifood and seafood trade events a year.

BC WorkSafe BC Refunds Welcomed by Small Businesses The Canadian Federation of Independent Business (CFIB) on behalf of its 10,000 BC small 145 Dougall Rd - Centex Car Wash PROJECT TYPE Commercial New PROJECT New commercial development - 2 storeys - carwash facility - 1 automatic wash bay - 7 manual SIMONE SUNDERLAND wash bays - 3 office/retail units - 1 residential unit

PROJECT STATUS PROJECT STATUS PROJECT Rezoning approval anticipated Building Permit submission New water treatment facility anticipated - the dis- spring/17 spring/17

trict is currently testing several meth-


PROJECT STATUS Development Permit approval anticipated spring/17 ARCHITECT GTA Architecture Ltd - 243 1889 Springfield Rd, Kelowna V1Y 5V5 250-979-1668 DEVELOPER Hollypark Organization - PO Box 10215 Stn Main, Vernon V1T 6N2 778-475-8063


DEVELOPER ARCHITECT ods including membrane technology Eagle Eye Investments Ltd - PO O Solony Architects - 780-485PROJECT STATUS Box 338, Armstrong V0E 1B0 0505 and Ted J Thomas - 250250-549-9411 491-0156 Design underway - Tender call for

General Contractor anticipated GENEREAL CONTRACTOR July/14 - construction completion Bronag Construction - 2065 anticipated late 2015 Parsons Rd, Kelowna V1W 2W9 LOCATION


business owners is pleased to see the BC government will establish a new policy requiring WorkSafeBC to return funds to employers when they have a surplus of contributions from employers. In 2015, WorkSafeBC’s assets exceeded liabilities by $4.5 billion – meaning the fund is nearly 40 per cent over-funded. CFIB has been advocating for a threshold similar to what Alberta or Saskatchewan have put in place. Having a threshold will ensure the fund is not overfunded beyond what is reasonably needed. WorkSafeBC has done a good job of keeping rates low and stable, providing predictability for employers. Small business owners care deeply about thei r employees’ sa fety a nd understand the importance of WorkSafeBC being adequately funded. However, being significantly overfunded is unfair to employers. CFIB has met with WorkSafeBC multiple times about the funded position, delivering over 1,700 petitions from members about the issue. CFIB reminded them that employers are the only contributors to the fund, and excess funds should be returned to employers to re-invest in their business and employees.


2295 Shannon Way - RV and Mini Storage Facility PROJECT TYPE Commercial New

PROJECT New Ramada Hotel in the Campbell 250-868-3320 CONSULTANT 2241 Springfield Rd - Mission New commercial RV and mini GENEREAL CONTRACTOR Creek industrial park - 4 storeys Opus Dayton Knight 255 1715 Granite Homes 106 1361 storage facility - RV washing staOWNER Crossing Westside 3,780 sm - 80 rooms - restaurant - pool McGill Rd, Kamloops V2C 6K7 LOCATION Centex 340 Hwy 33 W, Kelowna tion - Bldg A, 1 storey, 18,220 Dickson Ave, V1Y 9G6 250-868-4925 with waterslide - elevators - concrete PROJECT TYPE 250-851-8999 11087OWNER Okanagan Centre Rd E V1X 1X9 250-491-0131 sf - Bldg B, 2 storeys, 54,749 sf construction - roof articulation with Single Family Homes commercial new - Bldg C, 1 storey, 7,250 sf - roll porte cochere - asphalt shingles - 98 District of Sicamous - 1214 up doors - stucco finishing PROJECT PROJECT TYPE Ave, Sicamous V0E 2V0 surface parking stalls Riverside fencing New commercial urbangated lifestyle Subdivisions 250-836-2477 PROJECT STATUS centre - 6 buildings - 2PROJECT to 7 storeys STATUS PROJECT MANAGER Construction start anticipated late PROJECT LOCATION Rezoning application submitretail commercial at ground level New residential subdivision on 2014 1580 Hwy 33with W - Hotels ted - public hearing anticipated MHPM 550 555 W 12th Ave, office units above underground approximately 4 acres - 16 SFDs - Marriott Courtyard spring/17 Vancouver V5Z 3X7 604-714-0988 parkadeHotel - 80 -above ground short ARCHITECT Marriott Towneplace Suites PROJECT STATUS term parking stalls ARCHITECT DF Architecture Inc - 1205 4871 Shell Rezoning application at 3rd Jordan Architects Inc - 100 131 PROJECT TYPEPROJECT STATUS LOCATION reading - approval anticipated Rd, Richmond V6X 3Z6 604-284-5194 Commercial New Calle Iglesia, San Clemente 3255 Okanagan St, Armstrong spring/17 Development permit application 92672 949-388-8090 DEVELOPER Condominiums PROJECT submitted DEVELOPER LOCATION Prism Ventures Inc - 3571 Barmond New Marriott Hotels - 2 strucOWNER ARCHITECT Comfort Crafted Homes Inc - Box PROJECT TYPE tures - 6 storeys each - approx Mill Creek Group of Companies Ave, Richmond V7E 1A4 604-338-4656 To Be Determined Ice Facility Multi-Family New 30001 RPO Glenpark, Kelowna Ekistics Town Planning- 105 - 1925 136,176 sf stucco and brick 190Main Carleton Dr, St Albert OWNER V1V 2M4 250-861-3101 PROJECT TYPE St, Vancouver 604-739-7526 exterior - approx 217 surfaceV5T 3C1T8N 6W2 780-459-9080 PROJECT Prism Hotels and Resorts - 800 institutional add/alter New condominiums - 1 structure parking stallsDEVELOPER - flat roof - indoor 14800 Landmark Blvd, Dallas - 3 storeys - 24 units - 2 bed- Texas swimming pools, waterslide, hot PROJECT Enterprises 75254 rooms214-987-9300 - approx 1,250 sf to 1,350 tub - businessR366 centre - breakfastLtd - 4870B Chute, New ice facility for the Greater Kelowna V1Wrooms 4M3 250-764-8963 sf - wood frame construction - 1 areas - lounges - meeting Vernon area to replace the aging level u/g parking LOCATION GENERAL CONTRACTOR Civic Arena - 4,000 seats - may be Lambert and Paul Construction Ltd an addition to Kal Tire Place or the 300 2000 Spall Rd, Kelowna V1Y 9P6 Priest Valley Arena or construction of 250-860-2331 LOCATION a new ice facility







APRIL 2017





hen you look at almost any volunteer board it is always comprised of some of the busiest individuals you will meet. This statement could not be truer than of those that are directors for the board of the Thompson Okanagan Tourism Association. Representing the diversity of regional tourism product and geography they bring the voice of industry to the table ensuring all aspects are heard, considered and ultimately acted upon i n t he best i nterest of tourism.   This board is comprised of individuals from the passion sectors including ski, golf, wine/ culinary and outdoor adventure; Indigenous partners; accommodation providers from

The Thompson Okanagan Tourism Association Board of Directors PHOTO CREDIT: TOTA

What has 30 legs, 15 heads, represents 3,500 tourism stakeholders operating in excess of 15 of them and sleeps on average less than 5 hours per night?

resorts to bed and breakfasts; the airline industry; touring and guiding operators; as well as community associations. Col lect ively t hey a re concerned for the hea lth of the tourism industry region wide and focused on ensuring the Thompson Okanagan is a leader i n the prov i nce of British Columbia. These are also the people that are never just at TOTA Board meetings, as without exception they each work with comm ittees a nd boa rds of other regional, municipal and special interest groups. They are

the people you w i l l f i nd atte nd i n g m e e t i n g s w it h t h e Airport Authority or Ministry of Transport discussing access or signage concerns, reaching out to government officials on topics such as foreign worker policies, employment issues as well as sourcing funding and grant opportunities. Without fail they are also a group of individuals who always make themselves available when the TOTA team needs support, d i rection, i nput or simply encouragement. The next time you are in the company of one the TOTA board

members...or any individuals who you k now to be volu nteer i ng on a ny boa rd...ta ke the time to consider the important role they have and the time and energy it takes to be involved. Please take the time to thank them. Not only will they be surprised but they will be more than a little energized from your comments. Glenn Mandziuk is President and Chief Executive Officer of Thompson Okanagan Tourism Region. He can be reached at

Planning For Success Means Planning For Succession You’ve put in a lot of effort to grow your business from start up to success story. But what happens when you step aside? Succession planning is a critical part of the future success for any business. However, daily operational demands can make it difficult to find time to sit down and engage in a thorough planning process. In fact, more than 50% of business owners admit they have no formal transition plan in place. That’s where Geoff McIntyre can help. Geoff will work closely with you to develop an ExitSMART™ plan to take care of your family, employees and stakeholders while protecting your legacy. For more information on ExitSMART™, visit or contact Geoff McIntyre, CPA, CA at 250.979.2574 or



APRIL 2017




he best of Greater Vernon’s business and community leaders were celebrated at the 2017 Business Excellence Awards on March 10th with Swan L a ke Nu rs er yl a n d w i n n i n g the prestigious BDC Business of the Year Award. Swan Lake Nurseryland Fruit Market & Garden Centre has been locally owned and operated for almost 60 years. “Each of our award winners represent vibrant organizations who have given back to the community in many ways,” says Markus Schrott, Greater Vernon Chamber of Commerce vicepresident.  “We congratulate the winners and also acknowledge the many deserving nominees.” The individual awards went to Roy Wood of Thermotech Insulation who was named Business

The various winners at the 2017 Business Excellence Awards celebrate their success. PHOTO CREDIT: VERNON CHAMBER OF COMMERCE

Person of the Year wh i le the Community Leader Award went to Brian Martin of SunFM. Nick Moffat of Nicholas Alexander Landscaping was named Young Entrepreneur of the Year. His company was tabbed as New Business of the Year just a couple of years ago. The Newsmaker of the Year was Restoration Lands Inc., which opened a manufacturing centre just outside of Vernon last year. The company has ambitious plans to bring to new life to the former glass plant. Predator Ridge won the Tourism of the Year Award while the Small Business of the Year Award went to Sun Country Cycle. Farm

Bound Organics was named the New Business of the Year. The others to be recognized included: Employer of the Year: Maven Lane, Green Business of the Year: Element Eco-Design, Manufacturer of the Year: Helmut’s Sausage Kitchen, NonProfit of the Year: Teens Count Too Society, a nd Cu stomer Service Excellence Award: OBC Automotive. “Many of these organizations and individuals have contributed greatly to the well-being of the community,” says Jamie Morrow, cha mber sa les a nd business development manager. “It’s important that we celebrate that dedication and in doing it

Receive $2,800 to hire a local youth!

hopefully inspires others in the region to dream big and set ambitious goals.” Presented by Valley First, this year’s Awards Gala drew a crowd of close to 340 to recognize the top businesses and organizations in thirteen different categories. ••• The Greater Vernon Chamber recently launched a new program aimed at helping members of the chamber proudly show their commitment to high customer service standards. The program allows those members of the chamber who agree to abide by a specific code of conduct to access marketing material that conveys that they are “Chamber Certified.” “Extensive research has shown that people are more likely to frequent a business when they know they are involved in their local chamber,” says Dauna Kennedy Grant, chamber president. “Now we are giving those members who agree to the code of conduct additional tools to help show their civic pride.” The code of conduct includes an agreement to conduct business in an honourable manner that reflects well on the business, the chamber and the community at large. The code of conduct also calls on each participating member to agree to

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Dan Rogers is the General Manager at the Greater Vernon Chamber of Commerce and can be reached at




lend a hand to help promote the community and whenever possible lend their expertise to help others grow and prosper. The marketing tool kit that comes with the program includes a bright window cling and a table top tent that consumers can look for when they are shopping local. Electronic images have also been developed to allow participating businesses to show they are “Chamber Certified” on their website and in electronic communication. ••• Finally, the Greater Vernon Chamber is pleased to welcome a number of new members including North Okanagan Youth & Family Services, Roko Services, Strategic Video, Okanagan Studios, Secure-Rite Mobile Storage, Transformational Results Consultants, NOR Renovations, Dancing Scot Forge, Davies Wildfire Management Inc., Vernon Christian School, Ezzzy Moving & Cleaning, and 3% Realty. Welcome to t he Chamber network, the most influential business association in the country!


ver servicing customers can be as damaging to sales and profits as under servicing them. There is a huge difference between striving for a flawless level of customer care and the right level of customer care. And not just because striving for perfection can be infinitely expensive. One B2B company I know spent years fine-tuning and improving its level of customer support. They were extremely proud of the resulting 24/7 emergency response team, providing sales and technical support around the clock. However, when the largest customers were surveyed, they all said that even though they themselves worked on week-ends, they did not expect their suppliers to do so. The company had indulged in “mind reading”

of customer expectations. When suppliers offer us that level of unsolicited support, we start to think there must be a catch. Are we being over charged? Are they desperate for business? The popular “Customer Lifetime Value” equation is often used as an excuse to write a blank check to improve the customer experience. Because, after all, isn’t it cheaper to keep an existing customer than it is to find a new one? Only if the customer relationship is a profitable one. The key to avoiding disappointed customers and unnecessary customer care expense, is to ask tough questions of customers to get good at uncovering and setting mutual expectations for the customer experience. Some good baseline questions are: What do we have to DO to make sure we never lose your business? What do we have to make sure we DON’T do? If we mess up once, is it over? These questions are often not asked because we fear the answer. But good customers typically have reasonable responses like “No. No one is perfect. This is what I expect

to happen when you do mess up, so we can maintain our relationship. . .” It’s those disarmingly honest, tough questions that help us uncover the real level of customer support, and whether they are achievable. Pick your customers carefully. If someone tells us they expect perfection, and will not forgive anything less? Well, that’s a near impossible service level to maintain. It’s up to us to decide whether we put our systems and customer service under that amount of pressure. Or instead, put the time and resources into finding another customer that fits our expectation profile. Of course this should not be used as an excuse not to offer quality customer support. However, it illustrates that sometimes it is more profitable to “fire” an unreasonable customer and replace them with one that won’t give our customer service, systems and people a hard time. Lucy Glennon specializes in customer service training and recruitment and hiring. She can be reached at 866-6452047 or


APRIL 2017


NUMBERS ROUND-UP AS FIRST QUARTER 2017 DRAWS TO A CLOSE The Federal budget was less easy to commend from the viewpoint of businesses. A few positive



he bi g new s a s M a rc h wrapped up was the Federa l Budget – h a rd on the heels of the BC Provincial Budget. The Kelowna Chamber gave the provincial budget two thumbs up for its cuts in the right places for business, especially small businesses. Our Chamber continues to advocate for permanent relief for credit unions from the federal tax rate changes – alleviated for one more year in the BC budget. The Federal budget was less e a s y to c om m end f rom t he viewpoint of businesses. A few positive steps in terms of gender equality measures, but the increases in EI rates and parental leave also will impact local business operators. The Canadian Chamber of Commerce was disappointed at the lack of urgency in playing catch-up in trade and innovation, as Canada continues to fall behind international trading partners. We took a moment mid-March for our Chamber AGM – a transition year for our Chamber as we complete our search for a new permanent Executive Director. To facilitate stability, the entire Executive, and nearly the entire Board pledged to remain in their 2016 positions, and were acclaimed prior to the March 15 Delta Grand meeting. Two new directors joined us: Ron Cannan (Interior Savings) and Dominic Rampone (West Manufacturing), both well-recognized names in Kelowna. The Bank of Canada left its key interest rate unchanged on March 1st , citing “significant uncertainties” ahead for the Canadian economy. Many economists believe the bank will continue to keep rates low, or even cut them, in the near future. T he Federal Reserve i n the US hiked its key interest rate to double Canada’s on March 15 (to between .75 and one per cent). Immediate impact in Canada is expected on fixed-rate mortgages, which have been rising in the past few weeks in anticipation of the Fed hike. Fixed mortgages rates are tied to bond rates. GDP Data is now in for the full year 2016 from Statistics Canada. The Canadian economy registered a better-than-expected annualized rate of 2.6% in the fourth quarter, finishing the year ahead of the US’s 1.9%. Most of the growth was in household consumption and

steps in terms of gender equality measures, but the increases in EI rates and parental leave also will impact local business operators

investment in housing. Unfortunately, business investment declined 2.1% in Q4 2016, the ninth quarterly contraction in a row. The unemployment rate in Kelowna dropped in February to 7.4% down from 8.3 in January. BC’s rate also dropped, as did the rate in Canada, to its lowest level (6.6%) in two years. Corie Griffiths, Manager of the Central Okanagan Economic Development Commission highlighted good news in economic indicators for the region on March 18. “Everything we want to be up, is up and everything we want to be down, like consumer and business bankruptcy, is down,” said Griffiths. She underlined key indicators: “Building permit values in the region have increased by 84% in the last five years. Housing starts are up 140% in the same period. Business licenses increased 13%; the tech sector grew 30%, and 634 tech communities employ 7,600 people, pumping $1.3 billion into the economy.” Meanwhile, inflation in Canada rose to 2.1% in February, fueled by a surge in gasoline prices. New carbon pricing policies in Alberta and Ontario coincided with the 6.3% increase in transportation costs. (Ontario’s year-over-year gas prices soared a remarkable 20.4% in February.) In BC, the inflation rate in February was 2.3%, up from January’s 1.9%. Generally, Canada’s big banks have been reporting profits in the first Quarter, but they are driven by potentially unstable trading revenues, as opposed to the more desirable loan growth. T he continuing low interest rates are constraining net-interest income, and there is “no loan growth” according to Edward Jones analyst Jim Shanahan.

Closer to home, at the Kelowna International Airport, YLW, lots is happening. WestJet announced in early March that it will begin red-eye service from YLW to Toronto Pearson International Airport (YYZ), arriving in Toronto at 7:15 a.m., in time to connect to multiple international f lights. Air Canada announced it was adding daily non-stops to Toronto, as well, meaning there will be three nonstops a day Kelowna-Toronto for much of the spring, summer and fall. Good for business, good for tourism. Passenger numbers at the airport continue to grow: 1.7 million passengers went through YLW in 2016, an 8.7% increase over 2015. “This is great news not only for YLW, but also the entire region,” said Sam Samaddar, A i r por t Di rector. “T he increase in passenger traffic means an increase in tourism, a boost to the regional economy and additional support for our local businesses.” Speaking of tourism, Thompson Ok a naga n Tou r ism A ssociation (T O TA) sa id i n mid-February that hotels and restaurants are having trouble hiring enough people to meet demand. International visitors ju mp ed 1 2.2% i n 2016, sa id Daniel Bibby, Chair of Tourism

Kelowna. “Hotels are filling up at an unheard-of rate,” said Bibby. “There’s such a demand rig ht now that the i ndustry is growing faster than we’re grooming talent,” according to Bibby. At the same time, tourism was ranked the “most important sector to BC’s economy over the next decade,” according to 90% of respondents to a recent BC Chamber of Commerce member survey. 1,200 businesses from around the province, of all sizes and sectors, completed the survey, with 52% putting tourism at the top, followed by technology, health services and international trade. Tourism Kelowna commissioned its own study of tourism in our region, releasing figures in early March showing more than a billion dollars is the annual economic output of the industry, just in Kelowna. In turn, the industry generates about $142 million in tax revenues. The last study was done in 2011. Five years later, current figures have ballooned by nearly 50%, with 12,000 jobs, with tourism the third largest employer in the region. T hat’s enough numbers for this month. Next month, I’ll be thinking golf with no snow on the ground, and getting ready

for the Chamber’s 32nd annual Golf Tournament at The Harvest, which promises to be a sold-out event again this year. I’ve already signed up to play in a foursome of Chamber Past Presidents. We look forward to seeing many of our members and guests on the course May 31st. Ken Bessason is the Interim Executive Director of the Kelowna Chamber of Commerce. To find out more information about the organization please visit www.

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APRIL 2017




n March 15th our Kamloops Chamber hosted our annual Public Policy Debate and Annual General Meeting (AGM). If you haven’t had the chance to be part of our Public Policy Debate in years prior, we encourage you to not miss out in 2018. The debate is an incredible opportunity for you to influence change to public policy. Each year, we bring forward several recommendations to government for our membership to amend, pass and/or decline. If passed, these recommendations are then brought forward to the provincial government and/or federal government depending on their scope. This year our membership approved four recommendations which will now be brought forwa rd at t he BC Chamber of

Commerce AGM for approval by the membership. They were: First Nations Infrastructure Institution, Home Renovation Tax Credit for Energy Efficiency, Indigenous Land Title Initiative, Short Term Rentals and Canada China Trade Tariff Gap. Our membership also approved two policies that needed to be renewed for continued work: Fines and Penalty Reform for Businesses and Enhancing Access to the Registered Disability Savings Plan for Disabled Employees. To learn more about each of these policies and their recommendations, visit: kamloopschamber. ca/2017-annual-general- meeting. Our chamber is passionate about ensuring that the voice of our business community is heard and

We Get WeResults. Help

we truly do want to know if there is red tape or hindrances to your business that you are facing, so that we can look at possible solutions and recommendations to be brought forward to the appropriate level of government on your behalf. While the approval process occurs at our annual event, this work goes on behind the scenes throughout the year, so feel free to connect with us at any time a challenge becomes apparent. Following our Public Policy Debate, our membership elected our 2017-2018 board of directors. Please join is in welcoming: Executive: President – Paul Ross, Emsland & Associates Insurance Services Ltd., 1st Vice President – Joshua Knaak, FIT Financial,

2nd Vice President – Bryce Herman, Advance Hospitality Consulting Solutions, Treasurer – Sandy Vollo, Abbott Wealth Management, Secretary – Gary Silver, PetSmart. Directors: Tyson Andrykew, Sandman Signature, Brant Hasanen, Edward Jones Investments, Gavin Rasmussen, K&C’s Construction & Renovations Ltd., Vivek Sharma, Sun Peaks Grand Hotel & Conference Centre, Alan Shaver, Thompson Rivers University, Bernadette Siracky, Kamloops Food Bank, Kate Stebbings, Trans Mountain Expansion Project, Aleece Laird, BC Chamber of Commerce Representative. Also at our AGM, we were excited to announce that Kamloops will once again host Leadercast

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Deb McClelland is the executive director of the Kamloops Chamber of Commerce. She can be reached email at


Find Out How.

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on Friday, May 5th. Broadcast live from Atlanta to hundreds of locations around the world, Leadercast is the largest one-day leadership event in the world, which brings together some of the most recognized and respected global leaders to create a leadership experience unlink any other. This year, you have the opportunity to hear from speakers including: Andy Stanley - Leadership Author and Communicator; Molly Fletcher - Sports Agent, Author and World-renowned Public Speaker; Tyler Perry – Director, Playwright, Screenwriter, Producer, Actor, Author & Entrepreneur; Suzy Welch – Leadership Expert and Best-Selling Author and more! Hear how empowered and inspired our members were at last year’s event, and find out what Leadercast is all about by watching our highlight video: And of course, book your tickets today before we sell out! Whether you want to connect to government; to exclusive advertising opportunities; ways to save money or to leadership learning opportunities – we are your business connection!

Introductory Workshop

April 17th, 2015 10:00-12:00 (Presentation) (Lunch and Networking) Date: June 1,12:00-1:00 2017 $49.00(Presentation) Time:Investment: 10:00-12:00 12:00-1:00 (Lunch & Networking Opportunity) Sandler Training Centre, Kelowna, BC Location: Investment: $79.00 Details* Location: Sandler Training Center, Kelowna, BC and t o R eg* t e r : 866.645.2047 Registration:

The Sales Driven Organization

The Workshop the “Sandler The Workshop includesincludes the “Sandler SuccessRules: Principles: Forty-Nine Timeless 11 Insights that will change Selling the wayPrinciples…and you Think and Sell” How to Them” book, lunch as well book, lunch asApply well as a session workbook to as all the a session workbook to all the participants. participants.


109B-3677 Highway 97N, BC V1X 5C3 5C3 Suite 109B-3677 Highway 97Kelowna, N Kelowna, BC V1X email: • phone 250.765.2047 email: jglennon@sandler *Unfortunately seating is limited, you must pre-register and pre qualify to attend.

*Unfortunately seating is limited, you must pre-register and pre qualify to attend.

Poll shows new generation of sales people are looking for mentors over leaders


E L OW N A – Coa c hing and mentoring your sales force is not the same as leading and managing your team. It requires a different approach, one that can have dramatic impact on your bottom line. A pol l conducted by Sa ndler Training, findings showed that the new generation of sales people a re look i ng for sa les management with an effective coaching formula. They felt that part of the function of a leader was to coach and mentor rather than simply manage. It also found that although most sales managers are good at leading they may not have a practical and tactical understanding of sales coaching. H istorica l ly, coach i ng has proven extremely effective in the sports arena, for personalimprovement and for those in executive positions. Sales coaching, with the right format and protocol can produce a results-driven action plan and help the sales team maximize its

energy and engagement. But it does take the right kind of sales coaching, including ongoing conversations and a consistent methodology that ma x i m izes the coach’s ti me and energy. That means understanding what strategy works for everyone and pinpointing motivators that help achieve desired outcomes. In May of this year, Sandler Training Kelowna launches a brand-new program, the Sales Coaches’ Playbook. A well-researched and organized protocol for sales managers and team leaders, it provides tools and templates to take sales teams to a higher level of performance. The program takes place over three sessions and is supported and reinforced with monthly webinars. Aimed at anyone with a salesforce, it presents the why, when and how of creating greater sales success and is a deep dive into the unique functions of a leader and coach. As a sales leader, it’s easy to get stuck in old patterns of leadership. Learning and then applying Sandler’s strategic formula can raise the level and take your sales team to the next level. Sandler Training, Kelowna is at 109b-3677 Highway 97N in Kelowna


APRIL 2017

ANNIVERSARY TRIP LEADS TO NEW HOME AND NEW CAREER Career shift moves human resources manager to successful real estate agent


ALMON ARM – Tina Cosman has the attributes of a successf u l rea l estate agent: she’s good at matching the right home to owner, putting deals together in a timely fashion, and developing longsta nd i ng relationsh ips w ith her cl ients. But what comes across as her si ng le most powerf u l secret to successs is the sheer joy and gratitude she feels living where she does and introducing people to her community. “I love my job, the city, the people and the beauty of the area,” she said. “We’ve been here for 12 and a half years and are firmly entrenched in this amazing place.” Born a nd ra ised i n Ha m i lton, Ontario, Cosman and her husba nd spent thei r second a n n iversa ry tou ri ng BC a nd fell in love with the province. “It was so lush and beautiful that we went home knowing we would need a two-year plan to get back to BC.” As a Human Resources manager (HR) with Home Depot, Cosman looked for an opportunity to transfer, and with a store open ing in Vernon she applied for a position. “I got the job so we packed up our home and with our ninemonth-old and a bit of maternity leave left, we headed west. W hen we arrived we weren’t sure whether to find a home in Vernon or Salmon Arm, but when we drove down the hill into the small city of Salmon Arm, we were convinced it was the place.” U n f o r t u n a t e l y, C o s m a n fo u n d o u t t h a t c o m pl e t i o n of the Home Depot store had been delayed by a year so she began looking for other jobs in HR. She found one at a small

Tina Cosman has put together a strong team of energetic and dedicated realtors CREDIT:TINA COSMAN & ASSOCIATES

m a nu factu r i ng compa ny i n Salmon Arm. “I was Doepker Industries’ f i r s t e m p l o y e e ,” s h e s a i d . “ W i t h i n a y e a r t h e c o mpany had me hiring 100 more workers.” But after leaving that compa ny a nd joi n i ng a nother i n A rmstrong she began to feel that she had had enough of human resources. “I was approaching 40 and felt that I needed a change. I joi ned the pla n n i ng depa rtm e n t of t h e D i s t r i c t of S icamous and while there I took the Real Estate Trading Service course.” Although serendipity worked a circuitous route for Cosman, taking that course led her on a straighter path to receiving her real estate license in 2007 SEE TINA COSMAN |  PAGE 8

The Cosman family are firmly entrenched in the Salmon Arm community and very grateful they made the move almost 13 years ago

Tina Cosman feels strongly about supporting the needs of children and is on the Board of Directors for the Shuswap Children’s Association



Residential • Recreational • Land

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Congratulations to Carla and her team on their recent Tommie Awards! Residential & Commercial Proudly Serving the Okanangan Valley since 1990

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APRIL 2017

Salmon Arm has a small town feel with all the amenities plus great outdoor activities

In 2015/2016 Tina Cosman & Associates earned the Team Centurion Award with Century 21




and beginning a career in an i ndu st r y she h a s b e en ver y successful at. “When I first began my new c a re e r t h e m a rk e t h a d j u s t peaked. It kept every realtor hustling,” she explained. “But as a new realtor I didn’t have t he fa m i ly a nd f r iend c onnections of the more established ones. I first needed to

figure out how to get leads and clients.” She explained how a realtor friend gave her an invaluable piece of advice. “ He s u g ge s te d t h at I t a ke every f loor shift I could. That meant sitting in the office waiting for a phone call or walk-in who would then be directed my way. I also drove a rou nd tow n, check i n g out new homes, familiarizing myself with each neighbourhood,

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what the houses were selling for and looking for any homes for sale by owner. For Cosman 2007 was a good year to begin her new career if it had continued. Unfortunately eight months into her new job, the market dropped. “Some rea ltors went si x to nine months without any t ra n sact ion s,” she sa id. “It was a tough time to be in this p ro fe s s i o n , b u t s i n c e t h e n every year has gotten better and better.” In 2014, Cosman added her first team member, Sara Galush a, a nd t h at yea r t hey put through 92 transactions. “Sara has an incredible person a l it y,” Co s m a n emph asized. “She’s a lovely bundle of energy and was willing to help take on the heavy workload.” Last year Cosman added two more realtors to her team: Janet Manson, a recent transplant from Fort St. John, and Brenda Blackstock who, prior to becoming a realtor in 2014, owned a flower shop in Salmon Arm. “ T he b e s t pa r t of t h i s job is how dy n a m ic it is,” Cosma n sa id. “No two days a re the sa me. One phone ca l l or email can change everything

“I was approaching 40 and felt that I needed a change.” TINA COSMAN REAL ESTATE AGENT, CENTURY 21 EXECUTIVES REALTY, SALMON ARM

whether it’s a new client or a de a l where somet h i n g go es wrong and we need to find the right solutions.” She added that what has s t a y e d f a i rl y c o n s i s te n t i s w h e re t h e h o m e b u y e r s a re coming from. “Prior to the drop in the oil and gas industry the statistics showed that 23 per cent were coming from Alberta, eight to nine per cent from the Lower Mainland, six to eight per cent from Northern BC and the majority, 55 to 60 per cent, from within the Okanagan Shuswap corridor.” She added that she is also seeing a shift in the demographic,

with more young singles purchasing homes. “Wit h t he average hou se p r i c e s i t t i n g a t $ 39 6,0 0 0, we’re seeing a range of sales from $350,000 to $500,000. It’s an opportunity for retirees, empty nesters, couples with no children, young families and singles to get into the market at an affordable price in a great community.” Cosman’s rise to success has earned her some prestigious awards. In 2015/2016 she was honoured with a Team Centurion Award with Century 21 and in 2014, during her time with RE/MAX, she earned top 100 agent recognition for RE/MAX Western Canada, a 2012, 2013 and 2014 Platinum Award and a Hall of Fame win. Stay i ng i nvolved w it h her com mu n ity i s i mpor ta nt to Cosm a n a nd her tea m - t he company is a Gold Sponsor for the SPCA’s Paws for A Cause Wa l k a n d C o s m a n h e r s e l f is on the Boa rd of Di rectors for t he Shu swap Ch i ld ren’s Association. T i na Cosma n & Associates is at #105 650 T ra nsCa nada Highway NE in Salmon Arm

Jane M. Letourneau B.G.S. Salmon Arm British Columbia

Cathy Cloutier Mortgage Broker

Proud to work with Tina Cosman! 105 - 650 Trans Canada Hwy, NE, Salmon Arm 250-832-0808

It’s been a pleasure working with Tina and her team and seeing all the good work they do in the community. Congratulations on your achievements!

For expert mortgage advice contact:

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Mobile Mortgage Advisor 1 855 779-4206 CIBC Cube Design & “Banking that fits your life.” are trademarks of CIBC.

Always a pleasure working with Tina Cosman! 250.832.9319


APRIL 2017





n March 30th, members of the Summerland Chamber of Commerce met for the Annual General Meeting and the second Tourism Showcase at the Summerland Waterfront Resort. Elected by acclamation for 2-year terms on the Board are: Erick Thompson of ET2media (returning Board member), Kari Harding of RSD Premium Apparel and Accessories, Nick Ibuki of Summerland Varieties Corporation, and Spencer Brown of Brown Benefits. Board members with one year remaining on their current terms are Marion

Christian of Sumac Ridge Estate Winery, Julian Scholefield of Okanagan Crush Pad and Colin Powell of IGA Summerland. The Chamber’s 2017 Business Plan was presented to members at the AGM by Executive Director, Christine Petkau, who reviewed the three areas where the Chamber is active: Member Services, Business Retention, Expansion and Attraction and Tourism. Within the area of Member Services the Chamber provides business advocacy on behalf of its membership and offers educational opportunities such as socia l med ia a nd ma rketi ng training. Members’ promotional benefits include the Annual Awards Gala, the Summerland Phone Directory, Business after Business events, monthly newsletters and articles in various publications. In 2017 the Chamber will be creating an enhanced member communications strategy and planning new activities during small business week. In the area of Business Retention, Expansion and Attraction

the Chamber coordinates sector networking, the development of key partnerships and the promotion of Summerland as a place to do business. In 2016 the Chamber partnered with the District of Summerland to conduct business walks to engage members. These were very well received and will be held again in fall of 2017. As well, a video/social media campaign was launched to encourage Summerland residents to shop locally. The campaign was called #discoverhome and garnered more than 40,000 views on social media. In 2017 the Chamber has partnered with the District to launch a feasibility study in the area of agricultural business expansion. Within the area of Tourism the Chamber operates the visitor centre, welcoming more than 12,000 guests at the Highway 97 location and an additional 2,000 at local markets. Along with coordinating the photography and writing the copy for the annual visitor guide, and promoting the community as a tourism destination, the Chamber also organizes




n March 3, 2017 the Salmon Arm & District Chamber of Commerce hosted our AGM and we are extremely pleased to announce the election of the following individuals to the Board: President: Fiona Harris, Executive Director – Shuswap Hospital Foundation. V i c e -P r e s i d e n t : S u s a n Robinson, Owner - Sunrise Business Development. Secretary/Treasurer: Colin Nobbs – Owner, Colin Nobbs, CPA. Executive-atLarge: Mary-Lou McCausland - Ow ner, Write-On M a r y-L ou McCau sla nd . D i rectors i nclude: Stu Bradford – Owner, Barley Station Brewpub, Doug MacMillan – Owner, Shuswap Wine Tours, Brad DeMille – Owner, DeMille’s Farm Market, Mark Thio – Senior Manager Branch Operations, Salmon Arm Savings & Credit Union, Marg McMaster – Owner, ADAM Integrated Industries Inc., Joan

Ragsdale – Dean, Okanagan College Salmon Arm Campus, Tanya Langlois – Realtor, Remax Shuswap, and Jordan Ross. The new Board are excited to be working together to further strengthen and represent our membership and the business community. A membership survey was recently completed in order to assist in defining the direction for the Board over the course of the next few years. ••• Salmon Arm Art Gallery is pleased to present “Beginning of the Long Dash,” an exhibition featuring 15 artists from the North Okanagan/Shuswap in dialogue with iconic Canadian images, people a nd places. Icons such as CBC Radio, maple syrup, Joni Mitchell, the Hudson’s Bay point blanket, the moose, the beaver and the toque all reside in our collective Canadian soul. Artists will be revisiting these iconic subjects, interpreting them in their media through the lens of 2017 - the year of Canada’s sesquicentennial. T he ex h ibition r u ns to April 22. Gallery hours are Tuesday to Saturday, 11am to 4pm, ad m ission is by donation. In addition, the next “Artist Talks” series takes place on April 20 from 2pm to 4pm. Family Saturdays drop-in art making

(l-r) Julian Scholefield of Okanagan Crush Pad, Spencer Brown of Brown Benefits, Nick Ibuki of Summerland Varieties Corporation, Colin Powell of IGA, Marion Christian of Sumac Ridge Estate Winery, Erick Thompson of ET2media and Kari Harding of RSD Premium Apparel and Accessories PHOTO CREDIT: SUMMERLAND CHAMBER OF COMMERCE

Summerland’s Festival of Lights. In 2016 the Chamber partnered with Penticton and Naramata to create and promote a regional bike festival called ‘Chain of Events’ that takes place through May and early June. In 2017 tourism stakeholders will be discussing the feasibility of implementing the MRDT (accommodation tax) in Summerland.

Christine Petkau is Executive Director of the Summerland Chamber of Commerce and Tourism Summerland. The Chamber is also responsible for business retention, expansion and attraction (economic development services) on behalf of the District of Summerland. She can be reached at cpetkau@

SUCCESS THROUGH FAILURE program for families with you ng ch i ld ren happens every Saturday from 11am to 3:30pm. For more i nformation on Art Gallery programs, check out their Facebook page Salmon Arm A rts Centre, or visit ••• The Chamber is pleased to host an All Candidates Forum for the upcoming BC provincial election on Monday, April 24, 2017. All community members are invited to join us at the Auditorium - Salmon Arm Savings & Credit Union from 6:00 pm – 8:30 pm. The Chamber is currently collecting electronic submissions of candidate questions which will be categorized and collated for the evening of the Forum. Go to to submit your question(s). ••• Check out Canoe Victory Hall Facebook page. Owners Ray and Tor Cooper are enthusiastically working on a terrific line-up of musical entertainment and dances for 2017. These dance nights are incredibly popular and tickets sell out in advance so reserve your tickets early! Corryn Grayston is the General Manager at the Salmon Arm Chamber of Commerce. She can be reached at (250) 832-6247 or



ave you ever lost a sale? Did you take it personally and walk around thinking and feeling like a failure for awhile? The bad news is that failures will probably continue to happen in your life. The good news is that you can choose to see your failures as opportunities from which to learn. If you failed at a goal, a task, a sale, or anything else in your life, know that you as a person did not fail. You, the person, are made up of your character, and you, the role, is the role you are committed to (mother, father, teacher, friend). You as a person do not fail, but you in a certain role might not succeed at everything you try. The real you is defined by your selfidentity, and maintained by your sense of self-worth. For example, you might be determined, have integrity, follow your heart, or listen well. The role you is defined by your performance in a specific role, and sometimes those roles can be confused with the real you (for instance, as a spouse, a parent, a coach, or a salesperson). Even though you might not always exceed expectations in those roles, that doesn’t devalue your self-worth. Even if you might acknowledge this reality intellectually, it can be a lot harder to accept it emotionally. So before you can learn from your failures, first, you need to

learn how to fail. Or rather, how to react when you inevitably do fail, by putting the situation in perspective. Not meeting an expectation or goal does give you the chance to define where there’s room for improvement. As a salesperson, this means that not getting an appointment or closing a sale does not mean you have failed. It just means you have room to improve your sales approach. To stop taking failures personally, begin to try to think about them objectively. If this happened to someone else, while you would sympathize, you would also likely give advice on how to do better next time. Do the same for yourself. Analyze your approach, the behavior of your prospective(s) during conversations, and the decisionmaking moments. Think about changes you can make that might bring different reactions each step of the way. You will know when you have learned to accept failure as a necessary step in improving your skills, rather than taking it personally, when you start thinking about each situation as a lesson to learn from. Once you realize that you as a person have not failed, you can come to terms with your results and begin to use them to accelerate your success. Recognizing failure as an experience to learn from gives you freedom to try new methods, explore different creative options, and make goals outside of your comfort zone. John Glennon is the owner of Insight Sales Consulting Inc, an authorized Sandler Training Licensee. He can be reached at, toll free at 1-866645-2047 or visit www.glennon.sandler. com. Copyright 2013 Sandler Training and Insight Sales Consulting Inc. All rights reserved.



APR L 2017

98 per cent of BC Hydro’s


to access and build major hydroelectric projects on the Peace and Columbia River systems, which was the most ambitious hydroelectric program in the world at that time.” Having grown up in a political family and being intricately aware of all that it entails, Bennett believes in public service. He also served as Chair of the University of British Columbia from 2004-2010, and was instrumental in helping UBC build the University of British Columbia Okanagan campus, which has continued to expand. Bennett thinks about the irony of his current position in light of his heritage. “ T h at c ome s to my m i nd often,” he muses. “I’m proud of that legacy, and proud of my Dad’s time as Premier. “I consider the job as Chair of BC Hydro a huge responsibility, and I consider it my public service,” he adds. “I certainly don’t do it for the money.” As far as politics is concerned, he notes: “I help in the background and make sure we get good government.” The two largest current projects are Site C, the third dam on the Peace River, and the upgrading of the John Hart Dam project in Campbell River.

calamitous situation of a dam spillway that has been stressed to power is considered its limits handling floodwaters, potentially endangering thou“clean” energy, the bulk sands of people. The $1.1 billion John Hart Dam of which comes from project underway near Campbell River is a prime example of that. Originally built in 1947, the dam dam-based hydroelectric is located on an identified seismic power, although solar, zone and needed to be brought up to current seismic codes. “This project is also on budget wind, run of river and and on schedule,” he says. “It’s bio-mass power has been the second largest capital project we’ve undertaken, next to added into the grid Site C.” BC Hydro is a year and a half through the eight years it will take to build the Site C dam. “We’ll never please everyone on every project developed in this province,” he says. “Everyone knows that. We can’t wait to get every last person to agree, just because they don’t want it.” Bennett says BC Hydro has let over 50 per cent of the total contract value of the Site C dam project, and it is moving along as scheduled. 1 eB g“The vast majority of people pa – “It is important to recognize aRdS understand the relevance of de1 B e aW that we need to maintain our veloping Site C. We need to get in ag B p Re S– VI assets, and some of our major Rd front of the c curve, and we need to i a at n li future. I would not d aW generating assets are approachmanageal cthe oW eB IR ic stry c CR V d d u ing 50 years of age. The Orowant to be R at me nd clini in the position like Co d is ction i ain, W Re California l in Oroville, and have ville dam situation in they’re t o » ec tru ic stry CR roj he cons med inask: demonstrates the importance people ‘How did we get into Rd du p d o C st n in t t is ctaion difficult position? Why lan 13 Re Is he we esuch of being ahead 20of the c stru » curve,” er m e e v j o ou ’ n w ro e con you do something?’” says, pointing to the potentially nc dis for t pdidn’t th Va ana nd et ck g Bu llin Fi

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we need them. Not like the wind and sun.” “We have a blend of assets in our program. We couldn’t rely on intermittent power to meet the needs of our customers,” he states, adding that currently, 25 per cent of the province’s power is provided through Independent Power Producers, with the rest through direct hydroelectric generating stations. “Without adding Site C, we can’t add any more IPPs to our system or it becomes unbalanced and affects the rates we need to charge,” he says. Over the past five years, BC Hydro has invested $6.5 Billion in over 560 capital projects of different sizes and types. “We brought in all of this project work in under budget. I think that’s proof positive that BC Hydro is very good at what it does. Our reputation has been built on building an affordable, safe system for B.C.,” Bennett says. “It’s important to say that Hydro touches all corners of the province, and we provide 95 per cent of the power to over four million people. BC Hydro is one of B.C.’s most respected companies for what it has done, and what it continues to do,” Bennett continues. “The same needs we had at BC Hydro in the 1960’s and 1970’s addressed by my grandfather and father are the same as we face today.”


U Mother ores n o g i d I y s nc an anopper, zi MoUr ores VI eS p d V c he m SUBSCR IN I Nt a co find ign nd ot ity I oN B ers ng ing to y s zinc a E Me t v S i p t i n TODAY &FoCU NVeS en e un in n ho pa per, sidnt to th nd msiirtsyt Natio como find cop e r e 1 STAY » US oN I p B a esrF g g t w opmamgeitmdaetinotnhhemuaniinvu ininion hopin e oC I 13 N n – F 0 i tC m at c F OR2 MED» ! ia Vancouver Island | Thompson-Okanagan | Peace| Cariboo Skeena Vancouver Island| Victoria | Victoria | thompson-okanagan m Fraser Valley es odngS etsN gtatnod nd rst N r ncseas aWsatrRw FpirrmsR iMttminienn ion aainus Fi ci to u V 13 no reesB e omRCucke g at hem 20 an eVxpIR s n nggec 5BFitllinN and C nic Vancouver Island | Victoria | thompson-okanagan m | Fraser Valley ia ic sdsealst ce stproa irs ining r cli YOUR SOURCE OF LOCAL BUS BUSINESS NESS NEWS cto V Wa un s La– F CR Ma al ry CGA P Mg CFE CFF Vi U RieoC no essoeL icCPA 5R a t aCm n xpar R d s J d e a e R ori me ndu ag Co ic seols N ictin is ction i a –p What’s happening in your region? Make sure you find out Re V CRasS t L V u c L » U mtiNe W e e tr Ro ss for ild aga ia by subscribing to: roj cons a IJaN Nland inersshipeady to bu ictor t p in the s ,V s o 113 4 s e 0 S I u n Sr w e b ilnees ing r r V ain Ie 220 eRve W ne wom eR tNcou forenda ebuoarsk ins geettssip foo build ag is’ nd for eW IVNan a n w V H u e h BR o p cel etw si ssh ady t S, » na s gro Ie :aogepW1oe2srtsKImoporrt Nbueuasilneegrsetting re on gbarneak k eR d n p ze to f da b isT naais eW kaH U 13 tbVaIrCeevN–iteaelwrimapn aeunscehloweNnetwork BR 20 -o s th n » e Moer ores o K t d wi so nW a to G: osrt por re ause eidgn nd oth mp gnaI eNtooks nk e pWe to Im o t s o a c a e T ills s ood ns iyn n , zinc l n a wz u 0 th koawtMon b eali n a2 13 ' f g aes per 20 -ot eS ati st vNit a e b Is en be vide rth ject o o o pr r N Pr jo ls ma pita s Ho

Bennett states that power demand in B.C. is projected to increase by 40 per cent in the next 20 years, due to a combination of a projected two million more residents in the next 25 years, and the accompanying demands of industry. “We need to plan for those increases, and we need to plan for people using more electricity,” he adds. “We need to get in front of the demand.” He notes that 98 per cent of BC Hydro’s power is considered “clean” energy, the bulk of which comes from dam-based hydroelectric power, although solar, wind, run of river and bio-mass power has been added into the grid. “Other jurisdictions in Canada don’t have it so good,” Bennett adds. Alberta, for example, is targeting to have 30 per cent of its power deemed clean by the year 2030. “We’re already at 98 per cent.” While BC Hydro has introduced alternative energy supplies into its grid, hydroelectric power remains the mainstay, and the most economic, helping keep rates down for businesses and individual customers. “The lowest nominal cost is hydro-generated power, and it’s the most reliable,” he explains. “Water reservoirs are our ‘batteries’, and they are there when

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Chief Lindley is committed to continually raising development standards and promoting WFN as a culturally rich and unique business community

Business, employment, taxes and services generated on WFN lands greatly contribute to Over 400 businesses, including financial institutions, major retail chains, and box stores have been attracted to Westbank First Nation


and the largest non-Aboriginal population in Canada on reserve

land. During this period WFN has processed nearly a half a billion dollars in business permits, and Chief Lindley anticipates continued growth. “Business,

employment, taxes and services generated on WFN lands greatly contribute to the local, regional and provincial economies, and will continue to grow stronger


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in the coming years.” Lindley’s first six months as Chief have echoed the positive, balanced tone of her election campaign, indicating that traditional values and progress don’t have to be mutually exclusive. The other keynote speaker, former Director of WFN Planning and Development Dan Brown, addressed projected growths of population, housing, and potential businesses on WFN lands. Before his retirement in January, Brown was instrumental in guiding the community through the challenges of planning for rapid growth and development. Attendees got a first-hand look at how Westbank First Nation has attracted business and real estate development while committing to reinvestment in the community. The new $5.5 million Community Youth Centre which opened its doors in January is just one example of this commitment, and another $2 million is earmarked for capital housing projects and infrastructure improvements this year.

the local, regional and provincial economies, and will continue to grow stronger in the coming years

In just 10 years, Westbank First Nation has grown to rank 61st out of 162 communities in B.C. in terms of property assessment, and the population has grown from 5,878 in 2001, to nearly 10,000 today. There are currently 4500 homes and over 400 businesses in Westbank First Nation, and as events like this conference showcase this culturally rich and unique business community, Chief Lindley is confident that there will be a positive impact on the entire region. “Our model of growth and development is based on inclusivity, and that is why we held this conference.” For more information visit

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WFN has experienced three times the average Central Okanagan population growth rate over the last 5 years


APRIL 2017

PERSEVERSANCE MADE DREAM COME TRUE Staying true to a strong vision has business owner creating niche for long distance clientele


ELOWNA – In March of 2017 Carla Bond-Fisher, owner of Sticks + Stones Design Group, took home the Applied Science Technologists and Technicians of BC (ASTTBC), Top in Technology Award in recognition of a member of the ASTTBC who has demonstrated qualifications consistent with the high expectations of a BC professional committed to serving the public and acting as a role model to other British Columbians. It’s a pinnacle of a career that began when Bond-Fisher was a young girl. Most 12-year-old girls dream about what they will be when they grow up, and in any given year that dream will change depending on what their latest i nterest is. For Carla BondFisher, however, that initial dream stayed with laser focus and never shifted or altered. All she ever wanted to do was draw and design buildings, homes and beautiful spaces and that is what she has been doing for the past 30 years.

Designs by Sticks + Stones capitalize on the stunning views in and around the Okanagan CREDIT: STICKS + STONES DESIGN GROUP

“From g rade fou r I picked courses that led me on the right path towards architectural technology,” she said. President, founder and owner

of Sticks + Stones Design Group, Bond-Fisher said that she created the company, now in its 22nd year, when she was only 30 years of age in the community of Canmore,

Alberta. “When I moved to Canmore from Calgary in 1995 it boasted a population of 3,000. The 1988 Olympics had come and gone, but

they had introduced the world to the beauty of the region and it was seeing steady growth.” After doing custom home and corporate design in Calgary, she

Designing spaces with both function and appeal are a priority for Sticks + Stones

Carla Fisher said that her design team work well with clients from a distance with many communicating their needs from all over the globe



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APRIL 2017

Sticks + Stones is known for its ability to deliver concepts that directly reflect the clients brand CREDIT:STICKS + STONES DESIGN GROUP

Since she was 12 years old, Carla Fisher has wanted to draw and design beautiful spaces CREDIT:ANDREW LIPSETT PHOTOGRAPHY

“From grade four I picked courses that led me on the right path towards architectural technology.” CARLA BOND-FISHER OWNER, STICKS + STONES DESIGN GROUP, KELOWNA

Carla Fisher has created a strong team that includes interior designers, architectural technologists, homestylists CREDIT:ANDREW LIPSETT PHOTOGRAPHY

assumed that moving to a small town would mean no work in her profession and that work as a ski instructor might be her best option. Within two months she had her first multi-family project and a couple of months after that, she hired her first employee. Today she operates three locations in Calgary, Canmore and Kelowna. “We work well at a distance, with our clients communicating their needs from anywhere around the globe,” she said. “We provide them with a full complement of services including

custom home design, interior design for both residential and commercial projects, 3D rendering, project management, home styling services and furniture packages.” With a strong team of interior designers, architectural technologists and home stylists the company has seen continuous growth and expansion. In 2004, she and her family moved to Kelowna and opened the company’s head office. Today, the busy mom and successful business woman has three children with her company employing a total of 16 in all three offices. Its resume is diverse with a cross section of both commercial and residential developments. “We’ve designed restaurants, retail stores, coffee shops, hotels, churches, office space, medical

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offices, spin and barre studios and styled unique and beautiful homes throughout Western Canada.” Designing spaces has seen dramatic changes over the 30 years Bond-Fisher has been working in the industry, not just in design trends, but in tools available for designing and styling a home. “In the first year of my career, I would run the blueprints through a large machine that would duplicate the images. Then we began using 3D computer modeling to help clients visualize what their home would look like. Now, we foresee the development of 3D goggles so our clients can actually walk through the virtual space, getting an even more realistic feel for its aesthetics and function.” Although technology may be moving forward, Bond-Fisher said that the trends are moving in cycles and she’s seeing them come full circle. Today, the company reflects the current boom in the housing market, expanding and growing to accommodate the demand for high end quality design. B ond-Fi sher sa id t h at t he company’s diverse background and clientele have given it an advantage. “In 2008, when the housing market crashed, the aff luent took advantage of the slump to

build their dream homes in and around Canmore and throughout the Okanagan,” she explained. “Over the years, we’ve developed relationships with many of those clients, knowing their tastes and priorities. It is truly a joy to see their home come together.” Reflecting on the time from her early years dreaming of building beautiful spaces to her success as business owner and employer, she says that perseverance has been key in addition to creating a talented team within the company who have the ability to develop strong working relationships and a good work/life/ balance. “You can have talent, but if you can’t relate to your clients or to your fellow design team

members, you won’t build good working relationships. You have to be willing to constantly grow, change and modify to different trends and client wants, persevering through the learning process.” That attitude and drive has seen Sticks + Stones honoured with several awards including a 2017 Gold Tommie, 2016 Silver Tommie, Best of the Okanagan Awards for Best Architect/Design Firm and for Best Renovation Company 2016, and its also fulfilled a young girl’s dream of drawing and building beautiful spaces. Sticks + Stones Design Group is at #50 1615 Dickson Avenue in Kelowna

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410 Banks Road, Kelowna, BC | (250) 860-9626

Congratulations On Joining Congratulations to Sticks + Stones on Tommie Winning Tommie The GoldGold Club Proud PartOf Of Your Your Winning Team Proud ToTo BeBePart Winning Team #100-1979 Windsor Rd, Kelowna BC V1Y 4R7 P: 250-860-2277



APRIL 2017

KELOWNA Kelowna Hyundai has already selected a new property for their new showpiece location on 1630 Cary Road, off Highway 97. The dealership has outgrown its former location at 3260 Highway 97 North, and this new property will allow the company to open a Hyundai and a Genesis (a luxury spin-off brand of Hyundai) dealership in one place. Construction is expected to begin in mid-2020, and is expected to be completed in late 2021. Mission Park Travel has changed names to Travel Masters after 30 years in business. The company, formerly owned by Gina Kotsch, was acquired by Travel Masters, and endeavors to keep the same staff throughout the transition. Kotsch will stay on staff as the general manager. The staff at Tourism Kelowna welcomed two new team members into their roles as Jennifer Widmer joined and became Communications Coordinator, and Melissa McCluskey stepped into the role of Visitor Sales and Services Coordinator – Visitor Engagement. The Southern Interior Construction Association (SICA) has undergone changes to their senior management, as Chief Operating Officer (COO) Bill Everitt has chosen to return to the for-profit sector after five years of leadership with SICA. In his place, Roger Smith will be assuming the position of COO, effective April 3 rd. The Kelowna Chamber of Commerce hosted their 111th Annual General Meeting on March 15th at the Delta Grand Okanagan Resort. The event featured W. J. Brad Bennett of BC Hydro as the keynote speaker, and the 2017 Board of Directors was confirmed, which included members: Tom Dyas, TD Benefits – President; Ken Carmichael, BDO Canada LLP – Immediate Past President; Jeff Robinson, Rush Ihas Harwick LLP – Vice President; Carmen Sparg, Associated Property Management – Executive Vice President; Una Gabie, Touchstone Law – Vice President. Directors included: Shelagh Turner of the Canadian Mental Health Association; Nikki Csek of Csek Creative; Stuart Grant of Norelco Cabinet Solutions; Al Hildebrandt of the Luv N Hope Foundation; Angela Nagy of GreenStep Solutions; Ron Cannan of Interior Savings Credit Union; Andrew Ingenhorst of Grant Thornton LLP; Silvano Todesco of Access Law Group; and Domenic Rampone of West Manufacturing Ltd. Thompson Okanagan Tourism

Association (TOTA) has announced the date of their Tourism Summit and AGM as November 1-2, 2017. JOEY Restaurant Group has been named as one of the Best Workplace for Women in 2017, according to an analysis conducted by Great Place to Work® Canada. Throughout the organization, 52% of women are in management positions and play leading roles in all aspects of JOEY’s operations. Kelowna’s JOEY Restaurant is located at 2475 Highway 97 North. Carla Malmberg has taken up the position of Director of Operations with Associa British Columbia, Inc., with 23 years of experience with the company. Associa specializes in community management internationally, with more than 10,000 employees and offices in 180 branches in the US, Mexico, and Canada.

Above: Carla Malmberg, Director of Operations, Associa British Columbia

Peter’s Your Independent Grocer (YIG), for helping newcomers to Canada locate and retain employment, and enhancing their employment skills. Peter’s YIG was named as a winner of one of the 2017 Employment Awards for Newcomer Employment by Immigration, Refugees and Citizenship Minister Ahmed Hussen. West Kelowna’s Quail’s Gate Winery has received the designation of Canada’s Best Managed Companies under the 2017 Best Managed program. The program recognizes the best of Canadian owned and managed companies with revenues over $15 million. Quail’s Gate is one of only 45 companies to receive the designation this year. Mt. Boucherie Winery has signed on as the Official Wine Partner of the 2017 Pacific Links Bear Mountain Championship in Victoria, BC. The winery will be serving its wines to attendees, golf enthusiasts, players, and event sponsors. A student pair representing Okanagan College, Christina Klein and Adrianna Knuth, took home top honors at the 2017 HRC West Case Competition at Kwantlen Polytechnic University (KPU)’s Richmond campus.

The team at Pihl Law Corporation congratulates Sean Pihl on being appointed to the 2016 Queen’s Counsel. The Queen’s Counsel is a prestigious designation that recognizes exceptional contribution and merit in the legal professionals.

The federal government has recognized Kelowna business,

The Lake Country Chamber of Commerce is hosting an event entitled Women for SustainABILITY, with the Lake Country Art Gallery and the Fresh Outlook Foundation. Attendees will enjoy a homecooked meal prepared by the Lake Country Coffee House, and will spend the evening exploring the topic of Conversational Intelligence through art mediums. The event will take place on April 18th, from 6-9pm, and tickets are $40 and available at The Okanagan Rail Trail has received a $500,000 funding allotment from the provincial government’s Rural Dividend Fund. This is the largest single donation made towards the project, which aims to build a trail between Kelowna and the north Okanagan. To date, about 40 per cent has been raised of the $7.8 million needed for the project.

SALMON ARM The Salmon Arm Airport is receiving a $225,000 grant from the BC Government to upgrade their fuel system. The improvement will help their existing system to work more efficiently. The Salmon Arm Chamber of Commerce welcomes new members: Performance Marketing, Quality Appraisals Inc., Salmon Arm Folk Music Society, Telus, Canoe Victory Hall Ltd., Welstand Group, Salmon Arm Panago, Brian Froese Plumbing, Heating & Gas, On Alex, and Tin Poppy Retreat.

Costco Kelowna has entered their 25th year in business in the community.

Gray Monk Cellars Ltd. celebrates their 45th Vineyard Anniversary this year.



Above: Christina Klein and Adrianna Knuth of Okanagan College

The first annual Tourism Kamloops Hospitality Awards were presented last month at the Sandman Centre, by the Kamloops Blazers. Award winners and categories featured: Paige Mittelsteadt, The Plaza Hotel – Accommodation Service

Captain; Claudio Klarich, Citrus Restaurant / DoubleTree Hotel by Hilton – Most Valuable Player in Food & Beverage Services; Brett McLeod, BC Wildlife Park – Attraction Services Leader; and Terri Axani, DiVine Tours – Top Scorer in Tourism Services. The Kamloops Chamber of Commerce recently welcomed ten new members: Apex Surgical – Centre for Oral and Facial Surgery, Art Knap Garden Centre and Florist, Connect Okanagan Telephone, Expedia Cruise Ship Centres Kamloops, Multiple Sclerosis Society of Canada, Norkam Quality Heating, NW Trailers, Okanagan Cannabinoid Therapy, Southern Interior Development Initiative Trust, Sun Peaks Independent News. Maeghan Summers is welcomed on to the staff at Monte Creek Ranch Winery as a new Tasting Room Manager. The Sandman Signatures Kamloops is joined by Tyson Andrykew as the new General Manager.

PENTICTON The Canadian Sport School Hockey League (CSSHL) has announced that Penticton will continue to host the CSSHL Championships for the next three years. The championships run for a full week and has been hosted each year in Penticton since 2015; there are now 49 teams and more than 900 student athletes in 2017. Cascades Casino Penticton celebrates its grand opening on Wednesday, April 5th, at its location on 553 Vees Drive. Local resident, Jason Cox and his company People’s Soda received a stamp of approval from his appearance on CBC’s the Dragon’s Den show. His episode was filmed on May 13 th, 2016, and has now aired as of March 22nd, 2017. Mr. SEE MOVERS AND SHAKERS |  PAGE 15


APRIL 2017

Cox received MOVERS ANDanSHAKERS offer from Manjit Minhas CONTINUED FROM PAGE to partner 14 with his brewery venture, Minhas Breweries, Distillery and Wineries. People’s Soda will soon be opening a fizzery in downtown Penticton at 215 Winnipeg Avenue, and already has 40 vendors lined up. Christine Duncan Notary Public has changed locations to 102 – 483 Main Street, beside Brodo Restaurant.

SUMMERLAND Yolanta Malkovska, a tasting bar hostess at 8 th Generation Vineyard in Summerland, was honored with a Customer Service Award from this year’s BC Tourism Industry Awards. Malkovska was recognized for her reputation for exceptional customer service during her ten years with 8th Generation. Four female representatives have been named as recipients this year for the BC Hospitality Foundation (BCHF) 2017 Sommelier Scholarships. Recipients this year featured: Kaela Augustine of Chambar in Vancouver, Maude Renaud-Brisson of Chambar in Vancouver, Kristi Linneboe of L’Abattoir in Vancouver, and Dawn Schultz of West Restaurant in Vancouver. The

BCHF Sommelier Scholarships are sponsored by Authentic Wine and Spirits Merchants and Okanagan Crush Pad, and provide a mentorship program that aims to further study in wine education. The Summerland Chamber of Commerce celebrated their 79 th yearly Business and Community Excellence Awards on March 11th, honoring exceptional professional contributions in the community. Awards recipients included: True Grain Bread – Business of the Year, Grant Stone – Citizen/Volunteer of the Year, Kettle Valley Steam Railway Society – The Mayor’s Award of Excellence, Main Street Yoga – Rising Star / New Business, Kari Harding of Rock Star District – Young Entrepreneur of the Year, Summerland Credit Union – Professional Service Excellence, IGA Summerland – Retail Excellence, Johanne Roy of Nesters Market Summerland – Excellence in Customer Service, Integra Tire Auto Centre – Trade Services Excellence, Zias Stonehouse Restaurant – Tourism & Hospitality Excellence, LocalMotives Organic Delivery tied with Okanagan Crush Pad and What the Fungus – Excellence in Agriculture, Backyard Beans Coffee – Manufacturing / Industrial

Excellence, Okanagan Crush Pad – Sustainability Leader, ET2media – Technology and Innovation Excellence, and Maureen King – The Arts Award. The Chamber extends a big thank you to all the sponsors of the 79th annual Business & Community Excellence Awards. The gala event was a great success with almost 200 people attending the ceremony. The Summerland Chamber welcomes new members: On Point - Hunting Dog Training & Nutrition in the Yukon, which has expanded their frozen and dehydrated raw food and hunting dog training equipment to the Okanagan. AMA Management Ltd. has moved its business to Summerland, offering business plan consulting services. The Stillwaters Centre, a satellite program of the Summerland Baptist Church, offers family and addiction counselling services. Topwurks Construction is a new builder, carpenter and renovator starting up their business on March 20. DP Decks and Landscapes offers landscaping and gardening services for your home or business. Local wine industry pioneer, Harry McWatters of TIME Winery, was honored with the 2017 Spirited Industry Professional Award (SIP) last month at the Vancouver

International Wine Festival. After 50 years in the wine industry, Harry received the award for an individual who has made a significant contribution to the sales, service or promotion of wine in British Columbia. ElectroMotion Energy is one step closer to developing their electrical power producing unit for the market. Working on the seventh generation of the Revolution unit, inventor Jai Zachary hopes to have the units in production by the end of the year. New to Bottleneck Drive this year, Savard Vines opened its doors to the public for the first time in March with a soft opening at their Family and Friends event. Savard Vines is a family operated boutique vineyard located just north of Summerland off Highway 97. The winery will be hosting their Grand Opening on Easter Weekend from April 14-17 from 10am-5pm. On February 22nd, over 112 residents, staff and visitors at the Summerland Seniors Village supported the end of bullying by dressing appropriately for Pink Shirt Day. This was an increase of 25 people from 2016 showing how the community supports the initiative.

15 TH Wines forgoes fancy machinery, instead using hands-on practices wherever possible, which was what gained the Globe and Mail’s interest in writing their article on places to visit in BC in 2017.

VERNON SilverStar Mountain Resort hosted a snowboarding event called Monster Boarderstyle on March 10 th and 11th. The event was sponsored by Monster Energy and featured three event stops in a snowboarding contest where four riders went head-to-head in a race that included large slopestyle terrain and unique courses at each stop. The Armstrong Spallumcheen Chamber of Commerce and Visitor Centre sends best wishes to member Woody Kim as he transitions from ownership of the Armstrong Bottle Depot. The depot has been purchased by Michelle Gwak and Wayne Baeg, who have now assumed management of its operations. Greater Vernon has been named among four BC locations as host cities for the 2020 and 2022 BC Winter and Summer Games. Other cities include: Fort St. John, Maple Ridge, and Prince George.

SERVICE TAKES BUSINESS TO NEXT LEVEL OF SUCCESS Program takes holistic and flexible approach in helping businesses develop a sustainable business development plan


ELOW NA – For Joshua French, owner of Heimann and Sons Masonry, connecting with the Business Advisory Service (BAS) through the Southern Interior Development Initiative Trust was a turning point. “I remember being blown away by Luanne Chore (SIDIT, Chief Executive Officer). I was amazed by her obvious passion for what she does. Her willingness to work with a young entrepreneur like myself was remarkable. I am certain that on paper I wasn’t the perfect candidate, but she had faith in what I was trying to build. She was willing to take a risk and she worked hard to put together a solution that would work for our situation.” Like many business owners who have purchased a business or reached a growth phase in its development, Heimann and Sons needed restructuring and changes to its core operations such as strategic budgeting, identifying sales targets, improving

“Our goal is to help clients accelerate development and to achieve sustainable growth for the future.” GINNY BECKER PROGRAM MANAGER, BUSINESS ADVISORY SERVICE, KELOWNA

m a rket i n g a nd op erat ion a l efficiency. Ginny Becker, program manager, BAS, explained that with its team of experienced and specialized advisors, the not-for-profit organization offers businesses like French’s a holistic and broad approach through peer to peer mentoring program. “Our goal is to help clients accelerate development and to achieve sustainable growth for the future,” she said. “Our advisors add another layer of knowledge in reducing the risk factors of this important stage.” The strengths of the program are its flexibility. Becker explained that each program is customized to the business, finding what’s missing and then building solutions. “Our advisors keep things agile and work towards finding answers wherever the business owner is struggling. Providing structure can allow the business to scale up

its operations depending on the scope of the work and the direction the company wants to take.” She added that success lies in the strength of the relationships between owner/manager and advisor with tangible rewards seen even in the first meeting. “In our first meeting, we match the client with the right advisor and from that first conversation they can see the value in the program. No one knows everything about running a business. Aligning with people who can augment and add to existing knowledge can effectively steer the company towards sustainability and achieving its goals.” “We wanted our program to be something different,” she emphasized. “We have no template of service for what we do; we are what the client needs us to be in the moment. The ‘AHA’ moments of BAS really lie in the execution. Working side by side with the business owner to implement the change or strategy, that is where the magic really happens.” For French, it was a well spent investment in his business and its development. “We all go to the doctors to get our checkups. BAS is my business checkup. It’s about accountability; I trust my advisor and I’ll count on her to keep me heading in the right direction.” Business Advisory Service is at


WE CAN HELP YOU TOO. Contact us for your free consultation. Ginny Becker, Program Manager Let’s Chat: 250.212.1604

Email: Website:

201 - 384 Bernard Ave. Kelowna, British Columbia

201701-04_BAS Print Ad March 24 2017.indd 1

2017-03-24 11:57 AM



APRIL 2017 A division of Invest Northwest Publishing Ltd. Thompson Okanagan Office #210-347 Leon Avenue, Kelowna, BC V1Y 8C7 Toll free: 1.866.758.2684  Fax: 1.778.441.3373 Email: Website:

PUBLISHER/EDITOR |  Lise MacDonald, SALES |  Joanne Iormetti –, Thom Klos –, Josh Higgins – WRITERS |  Julia MacDonald, John MacDonald, Beth Hendry-Yim, David Holmes, Linda Wenger, Kristin van Vloten WEBSITE | John MacDonald




ritish Columbia has the strongest economy in Canada, leading all provinces for the past two years. There is one thing that could derail that, as early as this spring: An NDP government. B.C. suffered greatly during the NDP’s Lost Decade from 19912001 that created a made-in-B.C. recession during their last reign of error. Those who were in business then remember it clearly, and shudder at the possible consequences of déjà vu happening all over again May 9. While some may not hold personal memories of the fiscal pain inflicted the last time the NDP was in power here, they can cast their eyes eastward to Alberta, where the NDP’s (Rachel) Notley Crew is driving that once robust province into deep, deep generational debt. They’re only halfway

through their term, and working Albertans are in panic mode, which will surely help galvanize the non-NDP vote into one option for their next provincial election. Why is it like this whenever the NDP gains power? It’s because of the fiscal ideology that the NDP rank-and-file clings to. Philosophically, typical NDPers are wealth re-distributing socialists, who view business owners as greedy cash-grabbers whose profits only come from the backs of workers, and give it away where they choose. Any ascent to power is their chance for payback. They fail to realize that in order to spur investment, there must be an environment that allows people to benefit from their injection of capital: Profits. They view profits as excess and largesse, when really, profits are the result of success, the fuel that drives business, and thus the economy. Profitable businesses pay more taxes, and hire more workers, who also pay taxes – and those taxes pay for the social programs we all believe in. But in order to help those less fortunate, there must be something to give. NDP-style Robin Hood Economics, where they take from the so-called rich to give to the poor, punishes entrepreneurs

and investors and causes them to retreat. Thus there’s a whole lot less to help those in need in the end. The NDP says they support small business, but can they really say they don’t like business? (An oft-told 1990’s joke: “How do you open a small business in B.C. under the NDP? Open a large business. And wait.”) The NDP proves through their actions that business is their enemy, through punitive taxation, increased regulation and ultra-labour friendly legislation. B.C.’s healthy economy currently tops the country, and without a doubt, credit for this has to include the BC Liberal government under Premier Christy Clark. Clark’s stunning slap-down of the Adrian Dix-led NDP four years ago was borderline miraculous. T he disheveled Dix managed to snatch defeat from the jaws of v ictory when he unilaterally announced midcampaign that his government wouldn’t approve the twinning of the Kinder Morgan pipeline, instantly putting him at odds with middle class trades workers who earned their living from resources. Business braced for what the polls indicated was an inevitable NDP government by preparing

for the expected slowdown by ca ncel i ng projects, mov i ng assets, and ceasing to hire new workers. The election was preceded by an economic swoon, and it took months to regain the momentum that was lost, due to even the threat of another NDP government. The BC Liberals had given the province solid government for 12 years, but the party was clearly in need of a freshen-up. Along came the hard hat wearing Clark, whose relentless campaigning was unmatched. She looked fresh and sharp, relentlessly pounding a positive, jobs-first message that resonated with voters. W h i c h b r i n g s m e to t h i s: There’s nothing scarier than a Socialist in a suit. They look sharp and project well. They say things that people want to hear, albeit leaving out the most important of details, like: How do we pay for their shopping sprees? T he sca riest poi nt of a l l is that they look electable. They don’t appear at all like the radical revenue redistributors they are. They look like nice people. Harmless, even. Mike Harcourt is a case in point. As the former mayor of Vancouver, Harcourt’s resume undoubtedly helped him defeat Rita Johnston and the remnants of Bill Vander Zalm’s Social

Credit in 1991, ushering in what turned out to be 10 dark years. While other provinces prospered, B.C. suffered, and that was magnified by Harcourt successor Glen Clark and another NDP term, after a typical NDP “beware-the-Ides-of-March” action to oust their leader. Business was bad in B.C. under the NDP. Very bad, and the provincial deficit skyrocketed. Workers left the province in droves, looking for well paying jobs. Current NDP leader, the dapper John Horgan, floats plenty of mixed messages, but apparently doesn’t have the f u l lthroated backing of his MLA colleagues. Nevertheless, the N DP m ach i ne i s a ver y rea l threat, and can never be taken lightly. They have a solid base of around 30 per cent that never wavers in their support, including organized labour. It’s bewildering how non-government labour continues to pay much of the freight for the NDP; despite the fact the party’s policies choke off the very jobs their members hold. There is one thing that can cause B.C.’s economy to come to a screeching halt: An NDP government. On May 9, voters will decide the next four years of B.C.’s fiscal future, depending on where they decide to mark their X.

FEDS PAINT MISLEADING PICTURE OF CANADA’S MIDDLE CLASS Based on a host of indicators, Canada’s middle class is actually doing much better relative to past decades



illed as a pre-budget briefing, federal minister and well-regarded economist Jean-Yves Duclos recently gave a high profile presentation on the purported worrisome state of Canada’s middle class. One can only surmise the government is trying to create angst among Ca nad ia ns to justi f y pol icy choices taken in the upcoming

federal budget. The reality is very different from the misleading picture painted by Duclos. Far from stagnating or falling behind, Canada’s middle class is actually doing much better relative to past decades based on a host of indicators. Duclos nonetheless cla i ms median income - the income level where half the population has higher and the other half has lower income - has been stagnating, despite the fact that his own chart shows median income rising since the mid-1990s. In general, however, claims that Canada’s middle class is stagnating - or worse, falling behind - are based on incomplete analyses. First, they tend to examine

income before taxes and government transfers (the GST credit, child benefit payments, etc.), failing to account for important changes in taxes and government transfers over time. What ultimately matters is how much a family has available to spend (and to save) after it has paid all taxes and received all transfers. Second, too often analyses fail to account for the fact that the average family is smaller today than in the past. This matters because it means a family’s income now spreads across fewer people. Any measure of economic well-being should account for the resources available to each family member. Finally, there’s a well-documented problem with the standard measure of inflation, which overestimates the increase in overall prices. Using the standard measure to adjust for inflation will understate the real value of current income relative to past income and give the appearance that median income is increasing less than it actually is. After accounting for all these

considerations, a recent Fraser Institute study found that median income in Canada has in fact increased by 52 per cent since the mid-1970s. This pronounced growth can hardly be described as stagnation. Duclos makes another puzzling claim - that costs for essentials are increasing. This overlooks the reality that spending on household necessities (food, clothing and housing) has fallen as a share of the average family’s income over the past half century. Specifically, the average Canadian family now spends 38 per cent of its income on necessities, down from 56 per cent in 1961. While more of the average family’s budget is consumed by a larger tax bill, the declining share spent on necessities is a sign of economic improvement. Or look at it another way. The average Canadian worker now works a lot fewer hours to purchase common household items, many of which have dramatically improved in quality. For example, in 1976, a Canadian earning the average hourly wage had to work

109 hours to buy a microwave. Today, a much better microwave (given improvements in technology) costs only 10 work-hours. Similarly, a colour television used to cost the equivalent of 113 hours of work compared to just 12 workhours now for a much sleeker TV with the same screen size. And the list goes on. But there’s perhaps no better indication of economic progress than the significant economic mobility enjoyed by the vast majority of low-income Canadians who over time rise up the income ladder, enjoying marked gains in economic well-being. Despite the doom and gloom rhetoric, and misleading claims by Minister Duclos, Canada’s middle class is doing better today. Yet this progress may be threatened by government policies aimed at curing a disease that doesn’t exist. Charles Lammam is director of fiscal studies and Hugh MacIntyre is a policy analyst at the Fraser Institute (

SUBCRIPTIONS  |  $45 PER YEAR (12 ISSUES), $80 FOR 2 YEARS (24 ISSUES), SUBSCRIBE ONLINE: WWW.BUSINESSEXAMINER.CA. DISTRIBUTION: FOURTH WEEK OF EACH MONTH VIA CANADA POST AD MAIL. The publisher accepts no responsibility for unsolicited submissions. The views and opinions expressed in this publication are not necessarily those of the publisher. Produced and published in British Columbia. All contents copyright Business Examiner Thompson Okanagan, 2017. Canadian Publications Mail Acct.: 40069240


APRIL 2017


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MSRP $169.95



APRIL 2017

Jeremy Wall, right, and Brent Work, left, have extensive knowledge and understanding of power equipment CREDIT:WOODSMAN EQUIPMENT & RENTALS


Over the years, power equipment has seen some major changes, none more pronounced or dramatic as in how these tools are powered. “There has been a real switch and emphasis on battery powered equ ipment, esp eci a l ly using the lithium ion technology,� Schubert explained. “Not only has this technology increased battery life per charge, but the power output has also been increased. For the professional arborist or contractor, it

means extended work between battery charges.� Technology has also brought another exciting improvement that makes a homeowners job of maintaining a lawn easy and automatic. Lawnmowers that run themselves! “Rob ot ic s i n l aw n mowers have been around for about 20 years,� Schubert said. “They a re ver y p op u l a r i n Eu rop e w ith over 200,000 sold last year alone. It’s only been fairly recent, however, that Canada is seeing these devices. Last year was our first year selling them and they are now up and

running throughout the Shuswap area.� Convenient and safe, they are battery powered and use a recharging station to make lawn mowing completely hands free. “We install a perimeter wire two centimeters below the surface of the lawn and then turn the robot loose. The design of the blade causes it to fold back whenever it comes into contact with something hard, preventing damage to the blade, and because it’s so quiet, pets get used to it quickly.� Schubert added that last year saw a strong push by Husqvarna


GET A BETTER looking lawn can be hard work. With a GETAHusqvarna Agreat BETTER LOOKING LAWN AutomowerŽ the grass gets mowed LOOKING LAWN GET A BETTER automatically – around the clock, rain or shine WITH LESS EFFORT. without your supervision. WITH LESS EFFORT. LOOKING LAWN They quietly navigate around obstacles and rough terrain, and even know when to recharge. No raking, no gas, no hassle. Put a Husqvarna AutomowerŽ to work for you and get the best looking lawn on the street.

A great looking lawn can be hard work. With a Husqvarna AutomowerŽ the grass gets mowed automatically – around the clock, rain or shine without your supervision. They quietly navigate around obstacles and rough terrain, and even know when to recharge. No raking, no gas, no hassle. Put a Husqvarna AutomowerŽ to work for you and get the best looking lawn on the street.

AutomowerÂŽ theThey grassquietly gets mowed automatically – and rough ÂŞ==#0#)'5=56''2=5.12'5=#0&= navigate around obstacles around the clock,terrain, rain or and shine without supervision. complex lawns ÂŞ=1=64#%-=/#4-5 even knowyour when to recharge. No raking, They quietly navigate around obstacles and rough ÂŞ== 761/19'4Ä = 100'%6 no gas, no hassle. Put a Husqvarna AutomowerÂŽ to work ÂŞ=1=64#%-=/#4-5 terrain, and evenfor know to recharge. No raking, smartphone control Š 2016 (optional) Husqvarna AB. All rights reserved. youwhen and get the best looking lawn on the street. ÂŞ== 761/19'4Ä = 100'%6 no gas, no hassle. Put a Husqvarna AutomowerÂŽ to work smartphone control (optional) for you and get the lawn onyour the local street. For best morelooking information visit Husqvarna

Woodsman Equipment & Rentals Ltd. 1050 30th St SW, Salmon Arm, BC

dealer or For more information visit your local Husqvarna dealer or

(250) 832-4045



Š 2016 Husqvarna AB. All rights reserved.


A great looking lawn can be hard work. With a Husqvarna AutomowerŽ the grass gets mowed automatically – around the clock, or shine without your supervision. Š 2016 Husqvarna AB. rain All rights reserved. They quietly navigate around obstacles and rough terrain, and even know when to recharge. No raking, no gas, no hassle. Put a Husqvarna AutomowerŽ to work for you and get the best looking lawn on the street.

longevity. Every year, technician Jeff Brush is sent to Stihl, Echo and Honda school for recertification and Jeremy Wall, who grew up with power equipment, according to Schubert has a tremendous knowledge of cha i n saws a nd a l l power equipment in general. And on the sales counter, Brent Work brings depth of knowledge and a great attitude. “Grass keeps growing, trees get blown down and need to be dealt with and a homeowner’s ya rd w i l l a lways need to be SEE WOODSMAN EQUIPMENT |  PAGE 19

Website— ª= &8#0%'&==0#8+)#6+10


• Advanced GPS navigation For more information visit your local Husqvarna • Manages steep slopes and complex lawns dealer or • No track marks FIND YOUR HUSQVARNA AT A great looking lawn can be hard work. With a Husqvarna ª= &8#0%'&==0#8+)#6+10 • AutomowerŽ Connect AutomowerŽ the grass gets mowedsmartphone automatically – ª==#0#)'5=56''2=5.12'5=#0&= A great lookingcontrol lawn can be hard work. With a Husqvarna ª= &8#0%'&==0#8+)#6+10 (optional) around the clock, rain or shine without your supervision. complex lawns

in the Canadian market with sales reflecting the increased exposure. “A s soon a s t he snow d i sappears off the ground, we’ll be getting our Robot lawnmower out and working at our home. We’ve got one out there mowing two and a half acres and the home owners are ecstatic, it will even move on a 45 per cent grade.� He said that keeping up with new and evolving technology, addressing customers’ wants and needs and having a welltrained and knowledgeable staff have been key to the company’s

ÂŞ==#0#)'5=56''2=5.12'5=#0&= complex lawns ÂŞ=1=64#%-=/#4-5 ÂŞ== 761/19'4Ä = 100'%6 smartphone control (optional) CONNECT WITH US ONLINE

ÂŞ= &8#0%'&==0#8+)#6+10 ÂŞ==#0#)'5=56''2=5.12'5=#0&= complex lawns ÂŞ=1=64#%-=/#4-5 ÂŞ== 761/19'4Ä = 100'%6 smartphone control (optional)


Proud Supplier to Woodsman Equipment! LANDA & POWERJET

Cold, hot and steam combination pressure washers. OTHER PRODUCTS INCLUDE; TITAN SPLIT-FIRE OMEGA CUDA KOSHIN PRAMAC GRACO AIRLESSCO TOLL FREE 1-800-595-2632, FAX 604-942-4950 ~ CRA MEMBER SINCE 1986 ~


APRIL 2017

One of the major changes in power equipment is the evolving technology. Robotic lawnmowers take care of the homeowners lawn safely and automatically CREDIT:WOODSMAN EQUIPMENT & RENTALS

A strong sense of civic spirit is a point of pride for Woodsman. It is locally owned and operated with a vested interest in providing its neighbours with that small business service and after sale care


maintained even during market downturns. What homeowners want, no matter the economic circumstance, is quality equipment and trained technicians to fix and maintain it.”

Being such an integral part of the city and region, Woodsman feels strongly about giving back to its community. “ We spon sor severa l nonprofits each year and donate a chainsaw to the Shuswap Rotary and Shuswap Trail Alliance annual Silent Auction. The Wall family are very active with their church. We not only work here, we live here. These are our organizations and charities as well. We’re all part of the community.” A strong sense of civic spirit is a point of pride for Woodsman.

It is locally owned and operated with a vested interest in providing its neighbours with that small business service and after sale care. “We don’t let a ny product leave the building without giving it a test run,” Schubert emphasized. “It’s pre-run to make sure that when the homeowner gets it back home and starts using it, there are no hitches, it works smoothly.” Woodsman Equipment and Rentals is at 1050 30th Street SW in Salmon Arm

Computerized equipment allows technician, Jeff Brush to provide fast and accurate diagnostics CREDIT:WOODSMAN EQUIPMENT & RENTALS


Congratulates Woodsman Equipment on 45 years in Business!


WOODSMAN Equipment & Rentals Ltd.


45 Years in Business

We are proud to be a supplier partner and celebrate this business milestone with you !

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Business Examiner Thompson/Okanagan - April 2017  

Featuring the latest business news and information from Kamloops, Salmon Arm, Vernon, Kelowna, West Kelowna, Summerland and Penticton.

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