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DECEMBER 2017

» COMMERCIAL CONSTRUCTION

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KELOWNA 5 Point Operations works with business partners across western Canada

Thompson/Okanagan WWW.BUSINESSEXAMINER.CA



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The Okanagan-Based Outlet Was Honoured At The National Outstanding Retailer Awards

OLIVER

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Sterling Okanagan Builders transformed a 70 plus year old residence into an award winning 21st Century wine tasting room and business centre.



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INDEX News Update

RONA Penticton Named Best Contractor Specialist in Canada

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Kamloops 4

ENTICTON— At the Outstanding Retailer Awards on November 14th , RONA Penticton was named the Best Contractor Specialist. According to RONA Penticton Manager Chad Mielke, this national distinction capped off a decade-plus of hard but gratifying work serving “the pro side of the business.” T he honour also follows an award from within the company that named their location the best RONA in Canada. Mielke is quick to direct praise to his employees. His staff includes an incredibly high number of i nd iv idua ls—40 to be exact—who have chosen to remain with the company for over 10 years. “To serve contractors, my staff need to have a whole lot of expertise,” he explains. “Clearly, they need to know product speci fications a nd bu i ld i ng

codes—but beyond that, they need to know the needs of our contractors even better than they do sometimes.” In 2005, Mielke’s unique RONA opened up in the Okanagan Valley. It was created as a joint venture with RONA; designed to be an outlet that divided its retail space equally between conventional and contractor-oriented products. Then, in 2016, after five years of double-digit increases, RONA Penticton opened up a new 2,000 square foot Contractor First satellite location in Osoyoos. It was, Mielke explains, the best way to manage the growth that had become his outlet’s biggest challenge. “I was initially concerned that we might peel sales off of our Penticton location,” he says. U lti mately those fea rs were SEE RONA PENTICTON |  PAGE 7

RONA Penticton Manager Chad Mielke has seen years of double digit growth

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Off The Grid Organic Winery Wins Sustainable Green Business Award The Kelowna-Based Winery Attracts Large Numbers Of Visitors With Its Uniquely Green Approach

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E L OW N A— A t 2 017 ’s Greater Westside Board of Trade’s Key Business Awards, it came as no surprise that the winery known for its ro of top-g ra z i n g go at s w a s honoured for being green. On November 2 nd , at West Kelowna’s Two Eagles Golf Course, Off the Grid Organic Winery co-owners (and family members) Travis, Sheri, Nigel, and Hayley Paynter walked away with 2017’s Sustainable Green Business award. For the Paynters (who constitute two married couples),

it marked a milestone on their occasionally uph ill climb to success. “We’ve pla nted a n orga n ic v i n e y a r d 1 2 y e a r s a go a n d beca me a Cer ti f ied Orga n ic vineyard for the past 8 years,” says Nigel Paynter. “From the start we wanted this to be as sustainable as possible, which meant we had to push forward past a lot of challenges.” Specifically, to create a business that doesn’t draw from the municipal power grid, the Paynters had to meet onerous specifications. In the end, they

became a net-metered facility consuming and producing equal amounts of power with the use of solar panels. The Paynters pushed through. Today, Off The Grid is now a West Kelowna jewel, a commercial enterprise that gives visitors a uniquely green experience. People can even come to the w i nery for yoga classes taught by Hayley Paynter on Sundays. “Practicing yoga with such beaut i f u l v iews i s obviously great,” says Paynter, “but I think people also find

bei ng a rou nd a n i ma ls qu ite therapeutic.” Spea k i ng of a n i ma ls, the Paynters are currently plann i n g to t a c k l e o n e of t h e i r toug hest jobs—weed i ng t he v i neya rds—w ith a powerf u l new partner. Since the winery also happens to be a farm animal refuge, they’re hoping to train their adopted sheep into expert weed-eaters. From its straw bale buildings to the goats casually grazing SEE OFF THE GRID |  PAGE 15


NEWS UPDATE

2 KELOWNA Getintheloop Announces New President & COO

Accelerate Okanagan GetintheLoop, Western Canada’s leading offers platform, announced Chris Pinkerton as President & COO. Chris joins GetintheLoop after serving as Vice President & Head of the Mediative Consulting Group, an award-winning digital media and marketing company. Prior to Mediative, Chris helped grow Enquiro, an innovator in search marketing and consumer behaviour research, which was acquired by Canada’s Yellow Pages Group in 2010. Over the past decade, Chris has worked with global brands like 3M, Allstate, Avis Budget Group, and The New York Times. He has also delivered custom research for Google and Microsoft through their pioneering eye-tracking research and brand lift studies. “A digital media executive like Chris Pinkerton joining GetintheLoop is a testament to the hard work our team has put in to disrupt traditional marketing. Chris’ experience in the mobile and digital advertising space immediately boosts the scope and opportunities for GetintheLoop. I am excited about Chris’ philosophy on strategic growth and product expansion. His personality is a perfect match for our wolfpack at GetintheLoop. We are excited!” shared CEO and Founder, Matt Crowell. Chris joins GetintheLoop at a time of major growth for the company. This Summer the team launched the Vancouver and Edmonton markets, with hundreds of local businesses and national brands

using GetintheLoop to build awareness and drive sales. Businesses working with GetintheLoop grew by more than 80 per cent quarter over quarter while the rate of membership growth increased more than 300 per cent. “I’m excited about the raw potential of GetintheLoop. This remarkable team has created a scalable solution which connects businesses with the communities they serve. The team has built more than just a cool marketing platform, they have changed the way people interact with local businesses. This paradigm shift has helped accelerate GetintheLoop’s adoption and growth in Western Canada.” GetintheLoop is an Okanagan success story and has become Western Canada’s lead i ng mobi le m a rket i ng solut ion connecting hundreds of businesses with tens of thousands of engaged, mobile consumers. GetintheLoop provides businesses with the control and flexibility they need to build awareness, attract new customers, and increase sales while keeping 100 per cent of revenue. GetintheLoop continues to build on and expand its strategic partnerships with Canada’s largest media organizations, professional sports teams, shopping centres, and business associations. In 2017, the GetintheLoop team has more than doubled in size and added team members in Victoria, Vancouver, and Edmonton.

KELOWNA Refresh Financial Ranked Number 40 Fastest Growing Company in North America

DECEMBER 2017

Accelerate Okanagan Refresh Financial announced it ranked No. 40 on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America. Refresh Financial grew 4,241 per cent during this period. Refresh Financial’s CEO Michael Wendland credits the company’s growth to its revolutionary, first-to-market product and tech-enabled h igh-touch client experience. “Being named as one of the fastest growing companies in North America is confirmation of our company’s focus and dedication, and the meaningful impact and appeal that our product and service philosophy has for a large and growing market”, said Wendland. “We are excited to be recognized, and we look forward to expanding our brand by harnessing technology to create unique and exclusive product experiences for the underserved financial services market.” “T he Deloitte 2017 North A merica Technology Fast 500 winners underscore the impact of technological innovation and world-class customer service in driving growth in a fiercely competitive environment,” said Sandra Shirai, vice chairman, Deloitte Consulting LLP and U.S. technology, media and telecommunications leader. “These companies are on the cutting edge and are transforming the way we do business. We extend our sincere congratulations to all the winners for achieving remarkable growth while delivering new services and experiences for their customers.”

OKANAGAN Interior Savings and Prospera Put Their Money on Volinspire

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Ph: 1-888-402-8222 Email: info@diversifi edrehab.ca www.diversifiedrehab.ca Email: info@diversifiedrehab.ca www.diversifiedrehab.ca www.diversifiedrehab.ca

A reasonably new social platform, developed in the flourishing Okanagan tech industry, is poised to change the landscape of volunteering and giving across Canada. This, according to Interior Savings and Prospera Credit Unions, founding community partners of Volinspire, who’ve released a joint announcement that they’ve now also purchased shares in the platform. Led by Kelowna-based tech-entrepreneur, Sheldon Gardiner, Volinspire is creating a community of people and businesses with a shared interest in community development and just generally doing good. In a way that has never before been possible, the tool connects volunteers with organizations who care about the same causes. It allows people and organizations to share what they’re doing, to recruit others to join in and to recognize those who are making a difference. According to Gardiner, the Kelownabased platform is seeing strong growth across Canada. “We started in Kelowna but our technology is now being used in several cities across the country,” says Gardiner. “Initially, Volinspire began as an effort to help get youth more engaged in volunteering in Kelowna but it has grown considerably since then. With the launch of our new Do Some Good APP, we believe there is an opportunity for people from all across the country to engage and make a real difference in their home communities.” Volinspire Team along with founding credit union and community partners at the 2015 launch. Gardiner attributes much of this success to credit unions who’ve supported

and helped guide the development of this tool since its’ inception. “I am thrilled to expand our relationship with Interior Savings and Prospera Credit Union; two companies who share our values and belief that business can be a force for good.” As a founding community partner of Volinspire, Kathy Conway, CEO of Interior Savings, says the Credit Union has seen firsthand the power of Volinspire to drive increased volunteerism. “We have seen employee volunteerism spike since launching Volinspire as part of our volunteer program,” said Conway. “We have close to 100 per cent employee engagement and, so far this year, our employees have already reported nearly 8,000 volunteer hours. This is only the beginning; think of the impact in our communities and across our country if this tool can help unite more people and organizations in creating positive change.”

PENTICTON Electoral Approval Received For Skaha Bluffs Area Boundary Extension The Skaha Bluffs Area Boundary Extension Application, a proposal to bring a 300-acre parcel into city limits, has received electoral approval through the Alternative Approval Process. The nearly two-month long approval process ended on November 15 at 4:30 pm. The City received 382 valid petitions opposing the application, representing 1.4 per cent of the electors. An additional 10 petitions were received that were deemed invalid as they did not have a Penticton address or a signature. If 2,680 petitions had been submitted, representing 10 per cent of the electors in Penticton, a referendum would be required in order for the boundary extension to proceed. With the completion of the Alternative Approval Process, a Certificate of Sufficiency has been prepared to confirm the results of the electoral approval process. This certificate will be presented to Council at the next meeting on November 21 along with a staff report with a summary of the feedback collected through the engagement activities. The Provincial Cabinet will make the final decision on the boundary extension once they have received the results of the electoral approval process.

OKANAGAN $3 million Dollar Joint Investment Brings Enhanced Elder Care to Interior Nations Interior Health (IH) and the First Nations Hea lth Authority (F N H A) a nnou nced a sha red i nvestment of $3 million to bring Elder care closer to home. IH will contribute $2 million dollars on an ongoing annual basis for a nursing enhancement to support First Nations Elders and those living with chronic conditions. The FNHA will contribute $1 million dollars to support communities in preparedness. Together, this joint investment will benefit approximately 4,450 Elders in the Interior region. A shared decision-making process driven by the seven Interior Nations of Dãkelh Dené, Ktunaxa, Nlaka’pamux, S e c w e p e m c , S t’á t’ i m c , S y i l x a n d


NEWS UPDATE

DECEMBER 2017

Tsi l hqot’i n resu lted i n a cooperative rather than competitive approach in planning for the investment. The longterm ongoing investment will commence in 2019-20 and result in $10 million over the next five years directed towards First Nations Elders care in the Interior region. The FNHA’s contribution will commence in 2018-19. “As 7 Nations of the Interior we sat together to determine how the funding could have the most significant impact across our region,” said Ko’waintco Michel, Co-Chair of the Partnership Accord Leadership Table. “We a g re e d t h at no c om mu n it y should be left behind, and that increasing access to primary health care services closer to home was the area of greatest need. We appreciate Interior Health showing leadership in their flexibility in allowing us to define how best to meet the need in our communities by following a decision-making process that works for our Interior Nations.” The investment decision was also driven by data from the First Nations Health Authority – Interior Health Authority Expenditure Project. The analysis of this data showed that in comparison to other residents in 2013/14, First Nations Elders were less likely to visit physicians, had higher prevalence rates for many chronic conditions, and were more likely to visit the emergency department. These results, and others, suggest that key early intervention points in a person’s care journey may be missed because of

inaccessible or unavailable primary health care services. T his nursing enhancement will improve access to culturally safe, holistic and quality healthcare services for Elders living in community, including those living with chronic conditions. The i nvestment is a lso a l ig ned with IH’s shifting focus on the development of community resources to support individuals in remaining in their homes longer, and renewed systems of care to improve access and service quality across rural and remote communities for cultural safety. Interior Nations, FNHA and IH are working in full partnership for implementation.

OKANGAN Aerospace Sector In The Central Okanagan Can Lead The Way In Economic Growth T h e C e n t ra l O k a n a g a n i s home to a growing segment of well-established and emerging aerospace companies and suppliers offering a diverse range of products and services, including Maintenance, Repair, Overhaul/ In-Service Support (MRO-ISS), rotary wing and avionics. The Regional District of Cent r a l O k a n a g a n’s E c o n o m i c Development Com m ission (COEDC) w ith support from Global Affairs Canada and the Kelowna International Airport

(YLW), commissioned the Central Okanagan Aerospace Core Competencies Study, Asset Map and Regional Database. T he project’s objective is to better understand the Central Okanagan aerospace sector’s core competencies, value proposition and identify tactics in order to drive growth and attract new investment in the sector. T he study captures the capabilities of the Central Okan a g a n a e ro s p a c e s e c to r i n relation to the global environment, provides an analysis of t he reg iona l ecosystem a nd drivers, and includes strategies and tactics provided in an opportunity matrix. The information was gathered through 40 in-depth interviews with Central Okanagan aerospace compa n ies, govern ment organizations and industry associations, along with extensive secondary research. “A supportive infrastructure and emerging opportunities with UBC Okanagan’s Learning Factory, paired with companies adopting industry 4.0 concepts and practises, provide a strong opportunity for growth of the Central Okanagan aerospace sector” states Corie Griffiths, Director of the COEDC.

SUN PEAKS Sun Peaks Family Practice The Sun Peaks Mountain Resort Municipality announced that the first steps to creating a full service Health facility has

taken place. T hey have been successful in the appointment of two family physicians. Dr. Shane Barclay as the Medical Director for the Sun Peaks Family Practice and Dr. Harpreet Kelly who will join the team in January 2018. Dr. Barclay will work together with Laura Bantock, the Executive Director, to establish and run the primary care practice at Sun Peaks. We anticipate that the practice will open for December 11, 2017, offering weekday services for both full and part-time residents and will include advanced access care for seasonal visitors to the resort. Patients currently without a family doctor in the surrounding communities are also eligible to join the practice. The phones at the office will open on December 4th and people are asked to be patient. “Sun Peaks is excited that after a very long journey we have completed work on the building itself and found this excellent medical team to lead the establishment and operation. We are also so thankful for all of the numerous volunteers and their tireless efforts that helped us bring the facility to this stage. We are about to realize our vision of hav i ng pri ma ry ca re on the mountain for residents, visitors and the broader community,” Said Mayor Al Raine.

VERNON City Investigates Demolishing the

3 Civic Arena After reviewing numerous options, Council decided recently to pursue demolition of the Civic Arena. This move came after Council received a structural building assessment and cost estimates associated with reusing the building. The reports indicated given the state of the 80-yea r-old bu i ld i ng, reuse would be technically challenging and very costly. The Civic Arena would require significant upgrades in order to repurpose it. Reports indicated that bringing the building into compliance with the Building Code to a basic shell building would be an estimated $11-12 million. New construction for the same basic shell facility would be $8-9 million. The estimates did not include any interior finishing or upgrades related to a future use. Cit y sta f f a re ex p ected to outline a process for demolition early in the new year, including the salvage and reuse of materials, specifically the big timber trusses in the building, cost estimates for demolition and potential funding sources. Discussions about the future of the Civic Arena were sparked by the new ice surface expansion at Kal Tire Place (targeted opening date of September 1, 2018). Once complete, the Civic Arena will no longer be used as an ice surface. Council expressed a desire to engage the public regarding the future of the property in late 2018.

EVENTS AND PROGRAMMING CONTRIBUTE TO DOWNTOWN VITALITY

SUMMERLAND CHRISTINE PETKAU

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n the last Friday of every November the community of Summerland hosts the Okanagan’s premier kick off to the Christmas season. November 24, 2017 marked 30 years for the annual Festival of Lights and it was a spectacular success. Elsewhere in North America the last Friday of November is widely known as Black Friday – the most popular discount shopping day of the year. And while you may also see great deals at local merchants, Summerland isn’t generally going head to head with national chains. Summerland merchants win and keep their customers through offering beautiful and unique products in a boutique environment in our charming downtown. They

Main Stage at Summerland Festival of Lights Nov 24, sponsored by REMAX Orchard Country, hosted Alberta band Nice Horse do it with terrific service and a delightful shopping experience. They know many of their customers personally and they are difference

makers in our community. Over the past few years we’ve seen how these merchants have taken over our downtown streets.

Stores are filled with designer fashions, gifts and collectibles, antiques, craft and hobby supplies, jewellery, and the most delicious food. So filled in fact, that there is only one empty downtown building still available for a new storefront to open. American speaker Roger Brooks is well known in Canada and the US for his work in downtown revitalization in communities large and small. He has found that there is a 10/10/10 rule that operates in successful downtowns. You need to have at least 10 boutiques, 10 eateries, and 10 places open in the evening to create a thriving and active environment. Downtown associations and groups like Chambers of Commerce can support their merchants by animating those downtown spaces with activity that brings people. Events are one option for this, and very large events, like Light Up, are especially useful for introducing new visitors to town for a once-a-year experience. However, Brooks has found that real vitality comes to a downtown when programming or activity happens at least 200 days/ year. This has been proven, even in colder Canadian communities where you would think winter

temperatures might get in the way. So that’s our next goal here at the Summerland Chamber. The Chamber’s new Downtown Revitalization Task Force will be addressing this for 2018. Come and see what we dream up. Christine Petkau is Executive Director of the Summerland Chamber of Commerce and Tourism Summerland. She can be reached at cpetkau@summerlandchamber.com.

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KAMLOOPS

DECEMBER 2017

ANNUAL REFLECTION AND BUDGETING FOR BUSINESS SUCCESS

KAMLOOPS

Maintaining or enhancing financial health should become part of your annual business review process, just like ordering products or updating your storefront

DEB MCLELLAND

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he end of the year is both a time of reflection and renewal. It’s a time to ask the harder questions about what is now behind you, and to think strategically about what lay ahead in 2018. Most business owners measure success by how many customers they attracted, how much revenue they gained, or by the level of their brand awareness.

It’s always easy to gain brand traction. However, brand traction does not equate to financial health. An example of this is the failure of Target in Canada. It had little to do with the brand and everything to do with purchasing, supply chains, and financing. How did you do this year on the cost-controls side? Expenses are the part of the financial statement that keeps your hardearned dollars in your pocket. So, we must ask the question: Is your business financially healthy? Maintaining or enhancing financial health should become part of your annual business review process, just like ordering products or updating your storefront. To achieve a well-balanced level of financial health, consider that setting earning goals is only half of the solution to a vibrant business. Sustainability is achieved when you cost control

in a way that supports long term stability, while retaining the ability to respond when a crisis occurs. This means reducing costs while keeping money on hand for emergencies. A strategy that you can undertake each year is to review all costs associated with operating, then shop these costs to see if there are greater values in the marketplace. Typical cost savings can be achieved through simple avenues such as shopping for phone contracts, internet or cable service, reviewing discounts available through your local Chamber of Commerce, retendering expensive vendor contracts, and by shopping for discounts on your core supplies. Many Chambers of Commerce across Canada provide discount programs to their members. In Kamloops, we provide access to a local member to member discount program which features

100 local providers. The intent is to drive business locally first. We also provide regional and national cost savings programs which cover items like hotels, car rentals and extended health benefits. Watch for your annual renewal notices and get onboard early to leverage your 2018 membership and join us this month for our annual Social at Andres Electronics, Dec 6, and our Corporate Christmas Luncheon December 8th. Deb McClelland is the executive director of the Kamloops Chamber of Commerce. She can be reached email at deb@kamloopschamber.ca.

THE THOMPSON OKANAGAN - COMMITTED TO SUSTAINABLE TOURISM TODAY AND INTO THE FUTURE

THOMPSON OKANAGAN TOURISM GLENN MANDZIUK

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hen t he T hompson Okanagan’s 10-year R eg ion a l S t rateg y, “Embracing Our Potential” was completed in 2012 there were a number of foundational pillars outlined that most of you have hea rd Glenn Mandziuk our CEO speaks of many times. Key to the basis of the strategy included reducing seasonality through the development of core themes, elevating our First Nations tourism products, identifying iconic products that make our region unique, focusing on the traveller’s desires for personal growth and authenticity, and all of this underpinned through a “Charter of Sustainability”. As we came to the end of this year’s annual AGM and Summ it held i n ea rly November i n K a m loops it wa s appa rent that, while there is still much work to be done, many of the strategies committed to in 2012 have not only been implemented but are moving forward quickly and are now

Thompson Okanagan Tourism Association 2017 AGM and Summit - Biosphere Destination Accreditation

Not the least of these strategic efforts, on November 1st the Thompson Okanagan Region received the prestigious Biosphere Destination accreditation as a Sustainable Tourism Destination in keeping with the 17 goal areas as outlined by the World Tourism Organization

strongly supported by both stakeholders and government. Not the least of these strateg ic effor ts, on November 1st the Thompson Okanagan Reg ion received the prestigious Biosphere Destination

accreditation as a Sustainable Tourism Destination in keeping with the 17 goal areas as outlined by the World Tourism Organization (UNWTO). The Thompson Okanagan through this process has become the

first destination in all of the Americas to achieve certification with the official presentation having taken place in Kamloops during our AGM, fol l o w e d u p w i t h a n a nnouncement at the Legislature in Victoria together with our Honourable Minister of Tourism Arts and Culture Lisa Beare on Friday November 3rd. A brief video of the announcement can be found at https:// totabc.wistia.com/medias/ bu29xh07t7. It was truly an exciting time for our region. There has been tremendous support and encouragement from industry stakeholders and partners as we move forward with what sometimes appear to be impossible goals which provides our team the strength and determination to not only take the business of tourism very seriously, but to constantly

strive to ensure this region is poised for a long term sustainable future. The accreditation is but a beginning in a journey that will necessitate ongoing cooperation between a wide variety of entities including different levels of government, associations, stakeholders and community representatives. It is important work that will see tremendous benefits long term for our region, our residence and our visitors in the years to come. Glenn Mandziuk is President and Chief Executive Officer of the Thompson Okanagan Tourism Region. He can be reached at ceo@ totabc.com


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DECEMBER 2017

CYBER ATTACKS A GROWING RISK FOR VIRTUALLY EVERY COMPANY Hackers Don’t Discriminate

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t’s estimated that 55 per cent of orga n i zat ion s ex per ienced a cyber attack in the past year, many of which went undetected. Not on ly a re the th reats of cyber attacks rising, but so is the level of disruption and damage they cause. In addition to direct financial losses, the adverse impacts on an organization’s reputation and operations can be even more severe and long lasting. And it’s not just large corporations being targeted. “If you think it can’t happen to you r orga n i zation, th i n k twice,” cautions Ron Borsholm, B C L e a d e r, C y b e r S e c u r i t y Services for MNP. “Successful attacks have been made on small businesses, retail chains, post-secondary educational institutions, not-for-profit orga n izations a nd even m i nor hockey associations. Hackers don’t discriminate.” According to Borsholm, spear phishing and ransomware are two of the most common cyber threats. Spear phishing is an emailspoofing attack that targets a specific organization or individual, seeking unauthorized access to sensitive information. In one recent case, an organization lost significant money when the accounts payable clerk was targeted and asked by email to change a vendor’s banking i n fo r m a t i o n . T h e c r i m i nals then sent fake invoices to the organization, which were paid using the altered banking information. I n a not her c a se, t he ch ief financial officer at a not-forprofit received an email that looked like it was from a bank the organization used. It asked her to update her user ID and password a nd i n the rush of a busy day she quickly complied. A few days later, it was

Cyber Security

“If you think it can’t happen to your organization, think twice. Hackers don’t discriminate.” RON BORSHOLM BC LEADER, CYBER SECURITY SERVICES, MNP

Peter Guo, BC Leader, Enterprise Risk Services, MNP

discovered that hundreds of thousands of dollars had been stolen and wired out of their account. Ransomware is a type of malware that prevents users from accessing their computer system unless a ransom is paid. In most cases, users either click a n attach ment i n a n ema i l or a link on a webpage which leads to their systems being compromised. Borsholm recalls a small liquor store that recently fel l

v ictim to such ra nsomwa re. While the company was only asked for a ransom of $500 in bitcoin (which they paid), it cost more than 10 times the ransom amount to fully restore their computers to a secure state. To add insult to injury, the perpetrator sent the business owner an unofficial receipt thanking them for thei r “i nvolu nta ry purchase.” “Many of these organizations did not have sufficient internal controls in place such as policies, procedures and training to prevent this from happening,” says Borsholm. “Other organizations put controls in place, but then fail to test them to ensure they are working correctly.” For example, in another ransomware attack in BC the company discovered their computer backups had not been working. “Without any backups, the company was essentially left crippled w ith a tota l loss of over six months of operational and financial information until the ransom was paid,” says Borsholm. Orga n i zat ions who accept credit card payments face anot her concer n. Under t hei r

Ron Borsholm leads MNP’s Cyber Security practice in BC

merchant agreement, they are required to be compliant with the Payment Card Industry Data Security Standard (PCI-DSS). “The PCI-DSS is a standard which requires a basic level of security and a lot of organizations aren’t aware of it,” Borsholm explains. “As a result, they don’t follow common security practices, which leads to potential credit card breaches.” Peter Guo has been working in IT security and audit since 1999 and is MNP’s BC Leader for Enterprise Risk Services. He says the first step in protecting your organization is to fully understand your specific situation. “Do you k now what you r critica l data is a nd whether that type of data is being targeted? Do you understand the strengths and weaknesses of your technology? What are the threats and what internal controls do you currently have in place?” Guo recommends a Maturity and Threat Analysis as a good starting point. This analysis provides the information you need to prioritize your risks and appropriately protect your organization.

Education across the organization is also critical through a formal and recurring awareness campaign. “Good cyber security isn’t just a matter of putting protective technology in place,” Guo emphasizes. “Threats and technologies constantly shift and people need to be constantly reminded to stay vigilant. As organizations change, people enter new roles and have access to different systems, information and data, they need to k now what’s ex pected of them when it comes to cyber security.” MNP offers a wide range of cyber security services including Maturity and Threat Analysis, PCI Compliance consulting and audit, network vulnerability and penetration testing, and internal control assessments. In our increasingly connected world, cyber attacks are happen i ng w ith i ncreasi ng frequency and present very real risk for businesses of all sizes. If you’re not sure about your organization’s ability to withstand one, take action today to avoid a crisis and protect your company’s assets.

are you FUTURE READY? In our increasingly connected world, security has become an urgent issue for virtually every company. How prepared is your organization to handle a cyber attack or data breach? Find out what you need to do to protect your revenue – and reputation – with MNP’s Cyber Security Health Check. Contact your local MNP Business Advisor or Ron Borsholm, B.C. Leader, Cyber Security Services at 778.350.3562 or ron.borsholm@mnp.ca


6

KELOWNA

DECEMBER 2017

WISH LIST FOR OUR NEW GOVERNMENT — 2018

KELOWNA DAN ROGERS

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n mid-October, we highlighted six key issues for the provincial Select Standing Committee on Finance and Government Services. It’s a delicate balance: many issues of interest to us and to our business members require spending provincial funds; at the same time, we continue to call for fiscal restraint, and retention of BC’s first-class credit rating. Here’s our wish list. Balanced Budget/Prudent Fiscal Planning/Triple A Credit Rating The province has had a balanced budget for five years in a row. It currently has a Triple A credit rating, the only province in Canada with that mark of financial stability. The Budget 2017 update from the government shows a surplus into 2020, although it shrinks dramatically between 2016-17 and 2017-18. At the end of the last government in June, BC had enjoyed a stretch of first-rate fiscal stewardship unparalleled in the country. The province’s debt-to-GDP ratio was at that point 16.1 per cent – which compares to 40.3 per cent for Ontario and 48 per cent for Quebec.

The September 2017 budget update, and predictions of Budget 2018 show a concerning swing to increased spending. The prudent fiscal planning which has allowed BC companies and businesses to flourish, to add employees, to construct new developments, and to enjoy renewed infrastructure, could be at risk. Our Chamber, and a majority of our business members, strongly endorse fiscal prudence; particularly so that the province can maintain its Triple A credit rating so that we can pay down debt, rather than service it as do other provinces; and to steer a middle path between spending on vital social services, and retaining financial stability for the future. Continued attention to, and spending on the invasive species program. The Kelowna Chamber successfully tabled a Resolution at the BC Chamber Policy Forum, and the Canadian Chamber Policy Forum, calling for increased spending and focus on preventing zebra and quagga mussels from infesting bodies of fresh water in BC. Following a successful pilot program last year, in March of 2017, the province boosted the BC mussel defence program by $2 million. This allows eight permanent mussel inspection stations installed at major entry points along BC’s borders. We call on the provincial government to ensure all border stations have trained personnel to intercept infested boats and water-based equipment on a 24-7 basis, and to expand the monitoring for invasive mussel species, as well as increasing highway signage alerting the public. Attention to, and resources to

help small businesses understand how to prepare for natural disasters such as floods and fires The new government certainly has a clear view of the enormous costs in terms of time, management and resources from dealing with floods and fires after 2017. Somewhat more hidden from view are the impacts on individual businesses. They include farmers who lost barns; who lost stock; gas stations; mom and pop groceries; and businesses which couldn’t operate effectively for weeks on end. We want to see an effective disaster relief program in place before the next round of natural disasters/s strike our province. We know that you have announced “upgrading wildfire infrastructure, protecting communities from wildfire, and supporting community recovery with a $255 million investment.” More help to business is needed. Appropriate funding for much needed transportation initiatives to serve one of the fastest growing regions in the province. Clearly this is a wide-ranging subject, but one we want to ensure doesn’t get lost in the mega-projects and transportation challenges of metro Vancouver. The province must make adequate investment in provincial infrastructure relating to highways and bridges to ensure the efficient movement of people and products through the region. This includes having a bold vision for long term investment in highways and transportation corridors throughout the Okanagan that serve local residents. B a l a n c e d e s i r e d p l a n s to strengthen residential tenancy act with need to create competitive

environment that encourages private sector investment in rental accommodation. The desire to strengthen the act should be tempered with the realization that an unintended consequence of such action could be the creation of an environment that discourages developers from considering an investment in market driven rental housing. We have numerous Chamber members involved at all stages of the construction industry: developers, builders, realtors, mortgage brokers, other finance interests, plus manufacturers, lumberyards, appliance and furniture retailers. This is a delicate food chain that needs to be fed to thrive. We ask that a sensible plan be tabled in advance of any irretrievable policies which the government states will “reduce wait times and help renters and landlords understand their responsibilities with a $7 million investment over three years”. Cont i nu at ion of ta x credits and labour market development programming to continue the growth of the local technology sector (digital media, gaming and programming) in Kelowna. The government should be applauded for their recent Provincial Nominee Program (PNP) aimed at the tech sector. As an economic immigration program, the BC Provincial Nominee Program (BC PNP) enables the Province to nominate economic immigrants (skilled workers and entrepreneurs) for permanent residence based on BC’s economic needs, priorities and selection criteria. The 2016 TechTalentBC Report identifies access to talent as the biggest issue facing the tech sector,

posing the most significant barrier to economic growth. The BC PNP Tech Pilot provides a fast-track, permanent immigration pathway for in-demand foreign tech workers and international students. The provincial government has a responsibility to continue the tax credits that help these emerging companies set up, grow, thrive, hire, expand, and enjoy economic stability in a highly competitive, ever-changing business and creative environment, where only the fastest managers, and the very best companies survive. We expect the provincial report on committee submissions early in the new year. Aside from continuing to place a high priority on advocating for our members and the business community, we are keeping busy bringing more community-minded organizations into the Chamber network. We are pleased to welcome the following new members: Vitalis Extraction Technology Inc; Dockside Marine Centre; CE Business Services 2017 Ltd; PC Urban Properties Corp; Flair Airlines Ltd; The Chopped Leaf Orchard Plaza; Moore Greenery Landscaping Ltd; The Munkey’s Fist; MONAT Global; Navigator Multimedia Inc; Robert A Wood-Coldwell Banker Horizon Realty; Arcadia Virtual Reality Inc; Total Restoration Services Inc; Porelli Law; Seca Surf and Marine; Galleria Fashions; Kewlchic Leggings; Cupcasions Handheld Dessert Specialists Inc. Dan Rogers is the Executive Director of the Kelowna Chamber of Commerce. To find out more information about the organization please visit www. kelownachamber.org.

SALMON ARM ECONOMIC DEVELOPMENT RELOCATING

CORRYN GRAYSTON

The Monarch Building will also be the location for our Innovation Centre which is a new and very exciting venture spear-headed by SAEDS

earl Heimstra, CEO with Focus Ability Workable Solutions is delighted to announce the opening of their new office at 351 Hudson Ave NE – Suite 102 in Salmon Arm. Sharing office space with the Reaching Out Multiple Sclerosis Society has been a beneficial consociation. Focus Ability assists high functioning adults on the Autism Spectrum to recognize their strengths, challenges, and work towards finding rewarding employment. Pearl and her talented

team work with employees to reinforce their strengths, remove their employment barriers, and focus on helping to find suitable employment for them within the community. If you are looking for

SALMON ARM

P

a more focused, loyal, and talented employee give them a call. For more information, please email info@focusability.ca, call (250) 253-3045, or visit the website www.focusability.ca. ••• Salmon Arm Economic Development Society (SA E DS) is pleased to announce their pending relocation to the new “Monarch Building” located in downtown Salmon Arm on Shuswap Street. The Monarch Building will also be the location for our Innovation Centre wh ich is a new a nd very exciting venture spear-headed by SA EDS. Moving dates are planned for over the Christmas holidays with more details being provided in early January. ••• T he Sa l mon A rm Cha mber was pleased to have both our P resident, Fiona Harris a nd Vice-President, Susan Robinson join the November 8th BC

Regional Meeting hosted by the BC Chamber of Commerce here in Salmon Arm. Chamber reps from throughout the Shuswap region were present including Val Litwin, Chair & CEO and Dan Baxter, Director of Policy Development, Government & Sta keholder Relations, both with the BC Chamber of Commerce. Discussions focused on business issues within our region as well as provincially and federally. Policy and advocacy initiatives were identified and we look forward to working and supporting our Chamber network on these critical business issues as they move towards presentation, discussion and in many instances, implementation. ••• Christmas is coming quickly and our community is gearing up for a wonderful holiday season! Centenoka and Piccadilly Malls are busy getting ready for

Santa’s arrival in early December as well as hosting a number of craft fairs to help you find that special something for the special someone. Downtown Salmon Arm is adding a Christmas Tree Light-Up and Holiday Local Market on December 1 from 2 – 5 pm as well as hosting a number of family events such as Breakfast with Santa, Elves Workshop and Dinner and a Movie. The CP Holiday Train stops in Salmon Arm on December 14th and don’t forget to be at the Winter Solstice Bonfire Night on December 21st. Got to www.salmonarmdowntown. com www.centenoka.com and www.piccadillymall.com for all the details. Corryn Grayston is the General Manager at the Salmon Arm Chamber of Commerce. She can be reached at (250) 832-6247 or admin@sachamber.bc.ca.


OFF THE COVER

DECEMBER 2017

7 “We have been fortunate to have over 40 staff work here for over 10 years, and their expertise makes all the difference.” CHAD MIELKE RONA PENTICTON MANAGER

RONA’s Penticton’s Contractor First satellite location

RONA PENTICTON CONTINUED FROM PAGE 1

unfounded; the new Osoyoos location is one of the nation’s highest performers relative to its size in the entire RONA chain. “The new location definitely caters to the ‘unsexy’ side of the

business,” laughs Mielke. “It’s a convenience store for contractors to get what they need lightning quick.” Certainly, contractors can expect a higher level of expertise and convenience from RONA Penticton and its Osoysoosbased satellite. But according to

Mielke, all customers can expect a higher level of care regardless of their background. “I can remember a deaf couple who came in to look at appliances,” says Mielke. “My staff member immediately opened up a Word document so they could communicate back and forth.

“He also took care to create directions for service that recognized this couple’s special needs. They were thrilled with the experience.” RONA Pent icton is prepared to enjoy this period of outsized growth “while they can”. Mielke recognizes that

the construction market in the Okanagan is geared for big ups and big downs. However, their approach to customer service and human resources will remain constant. Mielke says, “Kindness is key; make people feel appreciated and it goes a long way.”

WHAT’S OUR ‘COMFORT ZONE’?

CUSTOMER SERVICE

What we may not realize is that every new behavior is learned, and the sooner we trying things, the sooner we’ll get more comfortable with it, and master that behaviour

LUCY GLENNON

I

n every job there are tasks we’re good at, we’re comfortable with, and that we enjoy doing. These are the tasks that are always at the top of our ‘to do’ list. Then, there are tasks that make us uncomfortable and that we may avoid. We don’t always recognize this as avoidance or procrastination. We may hesitate to do a task, then rationalize why we can’t do it. These are the tasks that often are left over on our ‘to do’ list at the end of the day. What we may not realize is that every new behavior is learned, and the sooner we try things, the sooner we’ll get more comfortable with it, and master that behaviour. The problem is, if we don’t tackle it for the first time, we’ll continue to procrastinate and feel negative about it.  W hat a re the th i ngs that frontl i ne service people avoid? Making outbound ca l ls? A sk i ng about money? Say i ng ‘no’ (even in a nurturing way)? Asking questions? Whatever the avoidance behaviour, t here i s no cu re l i ke ch a ng i ng t h at behavior.

CONDITIONS CHANGE. SO SHOULD YOUR SPEED. The safety of your drivers is your responsibility. Help keep them safe in winter conditions by using the free toolkit at ShiftIntoWinter.ca.

ShiftIntoWinter.ca #ShiftIntoWinter DriveBC.ca

Lucy Glennon specializes in customer service training and recruitment and hiring. She can be reached at 866-645-2047 or lucyg@hireguru.com. www.hireguru.ca.


8

DECEMBER 2017

DEVELOPER CREATING COMMUNITIES – NOT JUST BUILDINGS Highstreet Ventures Has Created Residential Developments From Ontario To BC

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“We want to continue to design projects that have that sense of community.” CHRISTINA WILSON VICE PRESIDENT, DEVELOPMENT AND SALES

ELOW NA – Highstreet Ventu res I nc. d o e s n’t merely design and build multi-family residential developments, in reality it helps to create communities. Founded in 2005 (as Mission Ventures Inc.) by Scott and Melissa Butler, Highstreet Ventures was envisioned as a developer of real estate projects that benefit every group involved – from the owners and the investors, to the people who actually live in the units. That passion for creating real estate projects that are smarter and more energy efficient, while having a positive impact on the communities where they are located, permeates every aspect of the company’s activities. “It all began with the development of a small condo project (a 45 unit development in Courtenay) which ultimately saw the company evolve further as it went on to develop a Holiday Inn Express hotel in the same city,” explained Christina Wilson, Highstreet’s Vice President of

Development and Sales. “As all of this was going on the owners quickly recognized that there was a genuine market opportunity in providing multifamily rental accommodation and that’s what really led the company into the direction it has.” Today Highstreet Ventures has been the driving force behind the development of more than 27 different projects, from the West Coast to Ontario – including some of the most innovative and energy efficient residential developments found anywhere. Currently Highstreet has 20 completed residentia l communities in its portfolio, with an additional seven in the advanced development stage. Ranging from the initial 45-unit project, to major developments with 280 or more units, Highstreet has learned from every building it’s developed, using

The Highstreet Ventures team strives to create more than residential structures, they want to build communities that knowledge to improve on its design with every new endeavour. While a few of the Highstreet communities feature condominiums available for sale, most of the developments feature rental apartments, with one even offering a mix of both commercial and residential space. “If you were to categorize what it is we do, it’s the development of multi-family, four-storey, wood frame rental apartment buildings. Every one of the buildings has some similarity, but each is distinctive and is reflective of the communities where they are located,” Wilson said. “Increasingly there is a real

In the advanced development stage, Parkwood Place will be a 160 unit rental apartment located in Guelph, Ontario

Euro-Rite Cabinets is proud of our partnership with Highstreet Ventures and congratulates them on their continued success.

projects@eurorite.com

|

1.888.464.5063

All of Highstreet’s residential units have been designed to be both comfortable and energy efficient emphasis on energy efficiency. We want all of our projects to be economical for the owners to operate. As such, the company has made a major investment in environmental sustainability, on solar energy, and in top quality construction and finishing. All of our buildings are built well above the requirements of the current building codes.” For Wilson the corporate focus on overall efficiency has wide ranging benefits, from its projects being better for the environment in general, to having a greater appeal for the prospective tenants and owners. Highstreet Ventures corporate vision is to own and operate $200 million worth of net zero real estate by the end of 2024, a goal it is making every effort to achieve. Part of the Highstreet success story has to go to the team of trusted trades and suppliers who ensure that only the best efforts and the highest quality materials and fixtures are used in its projects. One such provider is Pitt Meadows based Euro-Rite Cabinets Ltd., which provides Highstreet with much of its cabinetry. “Highstreet is a great company to work with. Our corporate foundation has always been quality and service, and working with Highstreet is a case of partnering with someone who operates with that same shared vision, that focus on quality and excellence,” explained Chris MacKinnon, Euro-Rite’s President and Chief Executive officer (CEO).

“They are open to ideas, are willing to look at ways to achieve the results they desire, to achieve the functionality and efficiency they want at a reasonable price. Working together on multiple projects creates continuity and allows us to improve and get even better every time. I really view our relationship as a true partnership and look forward to continuing to work with them in the future.” For Wilson, the effective partnerships it has developed over the years, such as with Euro-Rite, are central to the overall success of Highstreet Ventures. “They are certainly our go-to supplier for cabinetry and millwork in all of our projects. That’s a big thing with Highstreet in general, being able to align with suppliers, trades and consultants. They’re part of the team. That’s how we can achieve a consistent level of care and quality throughout all of our projects.” For the future Highstreet anticipates continuing to develop residential projects that are more than residences – but are true communities – in other locations across Canada. “We want to continue to design projects that have that sense of community, ones that create a sense of pride and responsibility. We want people to live in their home and be part of the community, not in a silo. That sense is important in every development that we do,” she said. www.highstreetliving.ca


9

DECEMBER 2017

COMMERCIAL CONSTRUCTION Provincial Construction Industry Working In High Gear Industry Leaders Concerned About Ongoing Shortages Of Skilled Workers

The construction industry is involved in projects of all sizes, from small local initiatives to the biggest mega projects BY DAVID HOLMES

I

f you’re working in the construction industry in British Columbia then no one has to tell you how busy things are. According to statistics released by BuildForce Canada (formerly known as the Construction Sector Council) British Columbia is among the provincial leaders in terms of construction industry employ ment, a trend that is envisioned as continuing until 2021 and beyond. The industry-led organization states in its ‘2017 National Summary’ that at present construction activity in Canada is

expected to edge slightly higher throughout the year and into 2018. This is following a number of small declines recorded during the past two years. The i ndu s t r y orga n i z at ion a l so forecast that growth in the sector Canada wide will be uneven as many construction markets across the country continue to move in different directions, with British Columbia being one of the nation’s bright spots. One of the catalysts for this heig htened level of activ ity i n t he i ndu st r y i s t he catalog of infrastructure projects SEE CONSTRUCTION |  PAGE 11

The construction industry in BC directly employs more than 225,500 people, working for 23,000 companies


10

DECEMBER 2017

BIG WHITE PROJECT A FIRST FOR METAL STRUCTURE CONCEPTS MSC Has Designed & Constructed Pre-Engineered Steel Buildings Since 2002

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ELOW NA – It takes an army of skilled workers and a fleet of specialized equipment to keep a world class winter sports destination like the Big White Ski Resort in full operation throughout a busy winter season. But thanks to a pair of pre-engineered steel buildings recently installed by Kelowna’s Metal Structure Concepts (MSC), the resort’s groomers, snow cats and other specialized equipment will remain safe and accessible no matter what Mother Nature tries to throw at it. Specialists in the design and construction of a vast array of pre-engineered steel buildings for more than 15 years, MSC’s Big White project consists of two professionally constructed buildings, one to house a pump housewater filtration system, as well as a smaller steel storage-style shed to house sewage pipes. High altitude ski resorts like Big White (with a summit that is 2,319 meters above sea level) create specialized challenges when constructing buildings, due to the sheer weight of the volume of snow it will receive. Calculating the worst case scenario when designing a building intended for such an environment, requires the sort of on-site experience that only a company like Metal Structure Concepts can provide. “While the peak snow-load for a building in the City of Kelowna is 38 pounds of ground snow, at Big White it is more like 375 pounds. For this reason, buildings need to be bomb proof,” explained Steve Ivanitz, the owner of MSC. Founded in 2002, Metal Structure Concepts has designed and erected a myriad of pre-engineered steel buildings for clients all across Western Canada (and beyond). The firm has been the provider of a diverse range of steel structures, from basic sheds and barns for agricultural purposes to fully finished retail outlets and everything in between. MSC creates unique and distinctive steel building plans to suit virtually

“You simply couldn’t build these with wood, at least not without an enormous cost.” STEVE IVANITZ OWNER, METAL STRUCTURE CONCEPTS

any industry or application, including: commercial, industrial, mini-storage, retail, farm and community/multi-purpose. With an annual snowfall that can exceed 700 centimeters, Big White Ski Resort poses some special problems when it comes to designing and constructing buildings. Under those demanding conditions steel was the only material tough enough and easy enough to maintain to satisfy the Resort’s specialized needs. The two storage buildings designed and erected by MSC had to be sufficiently robust to withstand the worst that winter could throw at them. With that challenge in mind steel components of the heaviest gauge had to be employed in the project’s construction. At Big White Metal Structure Concepts used the thickest roof panels available (22 gauge) while 24-gauge wall cladding was standard throughout. In addition all of the structural steel supports used in the buildings, the roof beams, columns and secondary steel elements were also beefed up to deal with the anticipated snow load. Both structures were specifically designed with overhangs on all sides for additional snow protection. These overhangs have been completely soffited to seal out the weather (and any alpine creature looking for a place to nest). In addition both buildings have roof pitches at 3:12 – a design feature that helps to shed piled snow. “With the roof pitch, if the snow melts, it flows off and the ground is sloped away from the buildings to protect them from water damage,” Ivanitz explained. While a wooden building might be more esthetically appealing in a wooded setting, the practical and economic value of steel outweighed any visual gain the Big White operators might have enjoyed. Unlike wood, steel is ideal in a ski resort environment,

Located less than 60 kilometers from Kelowna, the spectacular Big White Ski Resort is a world class destination

The clear-span construction used in the project is important when storing large pieces of heavy equipment as it can not only withstand an above average heavy load, but it is also structurally better suited for clear-span construction – especially important when storing large pieces of heavy equipment such as snow cats, groomers, and other large (and expensive) pieces of mechanical equipment. “You simply couldn’t build these with wood, at least not without an enormous cost,” Ivanitz stated, pointing out that steel buildings are intrinsically more economical to operate as they will last for a long time with virtually no maintenance required. “The ski hill won’t have to touch these buildings for an average of 25 years. They won’t have to paint them or fix them, as they won’t rot, twist, warp or burn,” Ivanitz said. Thanks to MSC and its two new buildings, Big White Ski Resort is better equipped than ever to serve as one of the province’s premiere ski destinations this winter season. www.mscsteel.com

Pre-Engineered Steel Building Specialist Metal Structure Concepts erected a pair of buildings at Big White Ski Resort

The buildings erected by Metal Structure Concepts have been designed to withstand the worst winter can throw at them

PR E - E NG INE E R E D S TE E L BU ILDING S

BUILDING TYPES: Commercial, Farm, Industrial, Storage, Retail, and Community/Multi-Purpose. Proudly Canadian owned & operated since the 1960s.

Metal Structure Concepts (MSC) specializes in all forms of steel construction, including: pre-engineered and structural steel, ranging from 1,000 - 200,000 sq. ft. all across Western Canada.

Contact us today for a free estimate! KICKING HORSE COFFEE: Invermere, BC 43,000 sq. ft.

T O L L- F R EE: 1- 877- 3 4 8 -25 8 6 EMAIL: INFO@MSCSTEEL.COM FOR A LIST OF PROJECTS VISIT MSCSTEEL.COM


DECEMBER 2017

COMMERCIAL CONSTRUCTION

11

Bruce Ralston is the provincial Minister of Jobs, Trade and Technology and a strong advocate for jobs training

There are presently more than $71 billion worth of construction projects underway across British Columbia

CONSTRUCTION CONTINUED FROM PAGE 9

announced by the recently elected provincial government, which according to the Honorable Bruce Ralston, the provincial Minister of Jobs, Trade and Technology (and MLA for Surrey-Whalley), is only the beginning. “The provincial construction sector is doing well, in the election campaign we committed to a vigorous program of public infrastructure, many of those

programs are underway and there will be more announced in the months and years to come. So what that means is there will be a need for more workers,” he stated. While not restricted solely to the construction industry, the general trend of an aging workforce with fewer new people entering the trades is having a noticeable effect on the industry. In essence there is more work today (and envisioned for the future) than there are people to carry it out.

In the BuildForce Canada report it was stressed that sustaining the nation’s workforce capacity might present an escalating problem in light of Canada’s aging workforce. The report went on to project that more than 20 percent of Canada’s workers are expected to

“There is a challenge in a very hot construction market, like in Victoria, to simply find enough people.” BRUCE RALSTON PROVINCIAL MINISTER, MINISTRY OF JOBS, TRADE AND TECHNOLOGY

SEE CONSTRUCTION |  PAGE 13

The bank of first in last out BDC is where you need us to be: right here in Kelowna. As the only bank devoted exclusively to entrepreneurs, we’re there to give you the financing and advice you need to grow your business.

Chris Atchison is President of the British Columbia Construction Association, a group with more than 1,500 members

Call us at 1-888-INFO-BDC or visit bdc.ca

BDCad_Kelowna_BussExaminer_4.8x6.2_en.indd 1

2017-11-17 1:47 PM


Infrastructure Masterclass

Intensive One-Day Construction Procurement Workshop Let’s work together. Procuring construction services in the public sector is a highly specialized practice requiring unique experience, knowledge, and skill. With contractors in demand, resources at a premium, and timelines tight, now more than ever procurement professionals hold the master key to successful project delivery. This one-day, highly focused workshop for public sector employees reviews foundational best practises in procurement and highlights issues relevant to today’s unique construction market challenges.

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LEARNING OBJECTIVES Č?5HYLHZSXEOLFVHFWRUSURFXUHPHQWREOLJDWLRQVDQGSURFHVVHV Č?([DPLQH%&*RYHUQPHQWȇV&DSLWDO$VVHW0DQDJHPHQW)UDPHZRUN as a best practise (and as required) Č?$VVHVVWKHULVNVDQGEHQHČ´WVRIFRQVWUXFWLRQSURMHFWGHOLYHU\PHWKRGV Č?([SORUHFROODERUDWLYHVWUDWHJLHVWRHQKDQFHSURMHFWVXFFHVV Č?3UDFWLFHLGHQWLI\LQJWKHPRVWDSSURSULDWHSURFXUHPHQWSURFHVVDQG project delivery method Č?)RUDUHDOSURMHFWGHVLJQDSURFXUHPHQWSURFHVVDQGGHOLYHU\PHWKRG This workshop provides a uniquely tangible return on training dollars, measured by reduced risk of litigation and scope creep, achieved timelines, and more in-budget bids. Ultimately, public owners whose contract opportunities are distinguished by professional well-structured procurement processes and project outcomes will achieve a reputation as owners of choice, attracting the most bids and the best contractors to their infrastructure projects. This directly translates to demonstrable value for money, and aligns with public sector obligations for fair, open and transparent procurement practices.

ABOUT THE INSTRUCTOR 1DWLRQDO(GXFDWLRQ&RQVXOWLQJΖQF 1(&Ζ  is widely recognized as an industry leader in providing high quality, directly relevant and practical procurement and contract management training since 1991. With a long-established specialization in construction procurement and contract management HGXFDWLRQ1(&ΖKDVZRUNHGZLWKKXQGUHGV of public owners at all levels of government WRVSHFLȴFDOO\DGGUHVVULVNDUHDVSURFHVV considerations and mitigation strategies relevant to infrastructure projects. LOCATION 9HQXHVDFURVV%ULWLVK&ROXPELD WHO SHOULD ATTEND? Public sector employees at the local, regional, and provincial level who manage the construction procurement process, regardless of experience level. Separate sessions will be scheduled for contractors, based on demand.

REGISTRATION 7RUHJLVWHUIRUWKHΖQIUDVWUXFWXUH0DVWHUFODVVJRWR

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Become an owner of choice.


DECEMBER 2017

COMMERCIAL CONSTRUCTION

13

An industry with a future, one problem construction is facing is locating a sufficient number of skilled workers

CONSTRUCTION CONTINUED FROM PAGE 11

retire over the next decade which will only make the problem worse. The issue impacts all sectors of the economy as Canada’s population growth slows and fewer youth are available to enter the workforce, construction must compete against other industries that are facing similar demographic challenges. T he British Columbia Construction Association (BCCA) is the construction industry’s umbrella organization, advocate and champion. It is composed of four different regional construction organizations: the Vancouver Regional Construction Association (VRCA), the Southern Interior Construction Association (SICA), the Vancouver Island Construction Association (VICA) and the Northern Regional Construction Association (NRCA). The group is also the industry’s link to the national advocacy body the Canadian Construction Association (CCA). The BCCA’s President Chris Atchison says helping its more than 1,500 member companies find their next job is a primary role for the organization. “A big issue for us of course on any construction project is that we want to make sure that procurement is fair, open and transparent,” he said. “We wa nt to ma ke su re that there i s educ at ion a rou nd b est pract ices i n procu rement. So t h at ou r members not on ly have a shot at getti ng the job, but in the case of large public

infrastructure projects that the money British Columbia construction indus- of the small business tax announced in that is being invested on behalf of the try there could be more than 14,000 the budget has been well received as well, taxpayers is well spent, with competi- construction job vacancies by 2026, de- which could stimulate hiring.” tive and innovative ways to put forward spite the average wage of a construction For Atchison a key to a vibrant and good projects so that there are enough worker in the province being in excess of expanding provincial construction inbids going in on these opportunities to $58,000 per year. For Ralston the ener- dustry in the future is ongoing skills make things competitive, productive gized nature of the current provincial t ra i n i ng a nd cont i nu i n g ef for ts to and resilient.” construction marketplace is part of the present the ca reer potentia ls of the Productivity in the BC construction reason for the present labour shortage. i ndu st r y to t hose ju st enter i ng t he industry is certainly the order of the “T here is a challenge in a very hot workforce. day. In the BCCA’s ‘Fall 2017 Stat Pack’ construction market, like in Victoria, to “We want the construction industry report the organization stated that at simply find enough people. Employment and the trades, as well as the advanced present there were more than $71 bil- in the sector can be up and down, peaks educat ion system a nd t he Industry l ion worth of construction projects and valleys, so some of the programs the Training Authority (ITA BC) to be all u nderway i n the prov i nce, w ith the government has in place are designed to pulling in the same direction. Working present industry consisting of more help when they are in the valleys. But together to achieve the best results for than 23,000 companies employing more at the moment the industry is doing the workers that we’re going to require than 225,500 workers. well,” he said. to continue to build BC going forward,” “The health of the industry in BC is “As many of the construction busi- he said. exceptionally strong right now in all nesses are small businesses the reduction www.bccassn.com regions of the province. We can gauge it on the pressures that are placed on the skilled workforce and the demand for skilled workers and even general labourers in some cases to do the work,” Atchison said. “So the health of the industry is very strong a nd we’re gaug i ng that from the information we’re getting from our members who are saying it’s hard for www.winnrentals.com them to find the skilled workforce that they need – and this is in a time when British Columbia has been the bene-&RQJUDWXODWLRQVRQ\RXUFRQWLQXHG Call us for factor of a slowdow n i n the A lberta VXFFHVV:HORRNIRUZDUGWRZRUNLQJZLWK economy, where a number of skilled WE RENT EQUIPMENT FOR trades people, those who can serve the\RXIRUPDQ\PRUH\HDUVWRFRPH information CONTRACTORS, HOME & INDUSTRY construction industry, have moved west to help fill some of the job shortages.” Winn Rentals Ltd • ride on rollers BCCA’s report suggests that in the

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ADDITIONAL

910 McCurdy Rd, Kelowna, B.C. • bobcat loaders 250-491-1991 | 1-800-228-5702 • mini excavators www.winnrentals.com • lift equipment Locally• Owned & Operated Since 1975 landscape equipment • air compressors • compaction equipment • electric jackhammers • garden equipment • generators • plumbing equipment • pressure washers • pumps • space heaters • stump grinders • survey equipment • welding equipment • wood chippers

250-491-1991 910 McCurdy Road, Kelowna, BC Toll Free: 1-800-228-5702

One ongoing goal of industry is to encourage more young people to consider construction as a career choice

LOCALLY OWNED AND OPERATED SINCE 1975

CONSTRUCTION EQUIPMENT RENTALS - SALES - SERVICE


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DECEMBER 2017

UNIQUE RENOVATION PROJECT BROUGHT NEW LIFE TO OLDER STRUCTURE Sterling Okanagan Builders Was General Contractor On Award Winning Project

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LI V ER – For Garry Elliott, the owner of Sterling Okanagan Builders, the opportunity to transform a 70 plus year old residence into an award-winning 21st Century wine tasting room and business centre was a chance too great to miss. Serving as the General Contractor on the project, on behalf of Summerland’s 8th Generation Vineyard Inc., Elliott and his team strove throughout the effort to make the structure contemporary and functional, without losing its timeless character. “As the General Contractor I was able to bring together the team that worked on the project, the architects and the sub trades, a team that ultimately created a pretty unique structure,” Elliott explained. A licensed Residential Builder and a member of Pacific Home Warranty Insurance Services, Sterling Okanagan Builders has been serving the region under that name since 2015, but Elliott himself has been a builder for more than 30 years, beginning his carpentry apprenticeship in 1983. The 8th Generation Vineyard project involved the redevelopment of a farmhouse originally constructed in the 1940s, taking the aging building and turning it into a focal point of the family-owned and operated vineyard. The project turned out so well the renovation effort garnered a 2017 Commercial Building Award (Commercial Renovation category) from the Southern Interior Construction Association

The renovation work at the tasting room for 8th Generation Vineyard won a commercial building award

The General Contractor on this unique renovation project was Oliver-based Sterling Okanagan Builders

“This type of older and very unique renovation has become a signature for Sterling Okanagan Builders.” GARRY ELLIOTT OWNER, STERLING OKANAGAN BUILDERS

(SICA) for the operation. “It’s fair to say that Sterling Okanagan Builders is proud to have been part of such a great team, the group who renovated the wine shop at 8th Generation Winery. The “out of the box” style we pursued during construction was not only interesting but rewarding as it unfolded,” he said.

“8th G eneration’s ow ners, Ber nd a nd Stefa n ie Sch a les were great to work with as well as Landform Architecture. This type of older and very unique renovation has become a signature for Sterling Okanagan Builders and a genuine source of pride for all involved, thanks to all for making the project such a success.”

The owners of family-operated 8th Generation Vineyard turned an older house into an elegant tasting room

Brentwood Bay Resort & Spa Named Canada’s 7th Best Resort By Condé Nast Traveler Readers 300,000 Condé Nast Traveler readers cast votes in the 2017 Traveler Reader’s Choice Awards

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ICTORIA— When Condé Nast Traveler published its list of 2017’s Traveler Reader’s Choice Award winners, a small, boutique resort in Saanich, Vancouver Island, took 7 th place for best resort in Canada. Traveler has a readership of 3.5 million and the awards were based on 300,000 votes. It’s no stretch to say that the Traveler Reader’s Choice Awards take the pulse of the hospitality industry’s customers. Fo r N a t a s h a R i c h a r d s o n , Brentwood Bay Resort & Spa’s General Manager, the honour was confirmation that Brentwood is on the right track when it comes to its staff management. “This award reflects the

direct feedback of our guests,” she explains, “and most of our feedback is about our staff. “O u r g u e s t s c o n s i s te n t l y say that, no matter what the touchpoint is, they experience sta ff as happy, helpf u l, a nd engaged.” S o w h a t’s B re nt wo o d B ay Resort & Spa’s secret to staff p er for m a nce so i mpressive it could give them an edge in such a prestigious competition? Richardson credits the hotel’s hu ma n resou rces a nd ta lent management program, which is among the “most progressive in North America.” T he key, says R ich a rd son, i s t h a t B r e n t w o o d ’s s t a f f a ren’t loaded up w ith ru les, scripts, and strict protocols

for customer service. Rather, Brentwood’s human resources program helps them to become more self-aware individuals with higher self-esteem. “We want staff to be real,” says R icha rdson. “We wa nt t hei r c a re for cu stomers to come from an authentic place.” That’s why Brentwood’s staff members undergo a three-part t ra i n i n g prog ra m en a bl i n g them to become those “selfaware individuals” who naturally facilitate great customer service experiences. First, they learn about themselves—their “behaviours, self concepts, the defenses they might not realize they have,” ex pla i ns R ich a rdson. Nex t, they learn about their potential

for “ca reer leadersh ip”, a nd how best to pursue their purpose in work. And finally, they focus on team dy nam ics; on what makes teams naturally compatible and how they can make group decisions. R icha rdson says that most of her staff are Millennials, so Brentwood’s talent management programme aligns well with her staff members’ values. Brentwood’s emphasis on running as a flat organization that enables each team member to exercise leadership brings out the best in its young staff. W here other organizations might balk at programs that are staff-focused rather than i m m e d i ate ly c u s to m e r-focused, Brentwood embraces the

opportunity to innovate. Besides, if the Traveler Reader’s Choice Award is any indication, the proof is in the pudding. “Happy, engaged staff naturally create great customer ser v ic e,” s ay s R ic h a rd son . And that customer service has a deeper purpose than just attracting industry awards. “Our core purpose is to make our guests feel accepted,” says R i c h a rd s o n . “O t h e r h o te l s might aim to make their guests feel important or significant, but we feel that showing people more genuine care addresses a deeper need. “Many people would ultimately rat her get accepta nce than attention.” brentwoodbayresort.com


OFF THE COVER

DECEMBER 2017

15

Off the Grid is a family-run business.

The winery is famous for its rooftop-grazing goats.

OFF THE GRID

d ef i n itely sel l out a ga i n a s we don’t have the capacity to keep to the demand for local organic wine.” To meet dema nd, the Paynters are hoping to purchase more tanks and secure more space for winemaking. T hey hope to process a l l of t he grapes they grow into wine by 2019. Plans for 2018’s late spring and summer season are in full sw ing. T he Paynters plan to

CONTINUED FROM PAGE 1

its green roofs, Off T he Grid is a hot destination for wine connoisseurs with an interest in sustainability. And it would seem there are plenty of people who fit that description. “O u r big gest ch a l lenge by far is keeping wine in stock,” l au g h s Pay nter. “ L a s t ye a r we sold out just before September, and this year we will

“When our family decided to do this, we wanted it to be as sustainable as possible, and we pushed through several obstacles to make it that way.” NIGEL PAYNTER OFF THE GRID ORGANIC WINERY CO-OWNER

SEMINAR FOR NEWBIES AND SALES VETERANS ALIKE Sandler Method reflects over 45 years of sales expertise

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s a bu si ness ow ner or manager, are you aware o f e x a c t l y w h a t yo u r sales process is? For that matter, are you aware that you do, in fact, have a sales process? T he truth is that sel l i ng is anything that happens after you say hello. Everything that occurs to make a transaction c o u nt s a s p a r t of t h e s a l e s process. Many business owners, managers, a nd even salespeople don’t realize how costly activities like producing a quote or a proposal can be when it comes to “getting to yes”. And how extremely costly they become when the answer is “no”. It’s a lot like trying to ballroom da nce w ithout k now i ng the steps. If your partner doesn’t experience confident leadership from you, the dance could soon be over. Fortunately, Sandler Traini ng’s 2-day sa les boot ca mp is the perfect opportunity for business owners, managers, and

sales professionals to integrate powerful sales techniques into their existing sales processes. T h i s l e a r n i n g o p p o r t u nity will help you to determine what your process is—and zero in on the areas where you could make sales-boosting improvements. Those areas you might be overlooking are costing you money, and it’s time to turn that around! The Sandler Method reflects over 45 years of sales expertise and is used by top Fortune 100 companies worldwide. It’s internationally recognized as a system that helps people to prospect, qua l i fy, a nd close deals quickly. T he great news is that this system is constantly updated and can be mapped seamlessly i nto sa les processes you a lready use—whether you know it or not. That’s why newbies and sales veterans alike attend Sandler’s 2-day sales boot camp to sharpen their skills or learn new ones. T he nex t 2-d ay sa les boot camp in Kelowna runs January 25-25th. Registration is limited so call 250-765-2047 to claim your seat today. Sandler Training is at 3677 BC-97 i n Kelow n a or w w w. glennon.sandler.com

h o s t fo o d t r u c k s o ve r s e veral days of the week, so the v isitors who come to picn ic will have plenty of options. O f f T he Gr id i s a l so lo oking forward to participating in the West Side Wine Trail, which will involve a December 3 rd noon till 5pm Sip Into The Season event. Participants will be able to tour various Westside wineries that are hosting artists and artisans. offthegridorganicwinery.com

Two-Day Sales Bootcamp Is it time to take control of your Sales Process? • • • • • •

When: Where: Details:

You are frustrated because you have no systematic approach to business prospecting You are upset because “think-it-over” has become an all too common response Stress is your constant companion because you compete on price to close sales Selling is something that makes you uncomfortable or uneasy Want to “ask for referrals” to receive more introductions, but not sure where to start Need to learn ways to generate interest and fill your pipeline with more productive prospects

January 25th and 26th, 2018 - 9:00 am - 4:00 pm Sandler Training Center, Kelowna, BC www.glennon.sandler.com

www.glennon.sandler.com

®

* Unfortunately seating is limited, you must pre-register and pre-qualify to attend


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DECEMBER 2017

5 POINT OPERATIONS: PROVIDING SNOW REMOVAL & SO MUCH MORE Multi-Service Enterprise Works With Business Partners Across Western Canada

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ELOWNA – If you work a ny w h e re i n We s te r n Canada, and you arrive at your job one snowy morning this winter to find your parking lot clean, and your walkways ice-free and safe – you could very well have 5 Point Operations Inc. to thank for it. Ser v i ng hu nd reds of cl ients, from federal and provincial government agencies to private corporations, 5 Point Operations delivers a vast array of site management and property maintenance services for customers from Saskatchewan to the Pacific coast and up into the Yukon. “We really started off primarily as a snow removal company, which remains a large part of the services we offer our growing number of clients, now just over 75 companies,” explained Gord J. Oliver, one of the firm’s five founding partners (hence the ‘5 Point’ in the company’s name). “We carry out our own operations here in the Okanagan Valley, while maintaining offices and internal operations in both Edmonton and Calgary, with direct company employees in all three locations.” W here it’s impractical for 5 Point to open and operate its own offices, the company establishes partnerships with local firms to provide a complete range of site maintenance services, under the 5 Point banner and employing the same env i ron menta l ly f riend ly products, state of the art technologies and innovative billing and tracking systems that 5 Point Operations uses wherever it works. “The partnerships we establ ish, a nd we cu rrently work with approximately 200 different local companies, are typically the local companies that

BDO PROUDLY SERVES LOCAL BUSINESSES BDO is proud to congratulate 5 Point Operations on being named one of 2017’s Top New Growth Companies in Canada. Assurance | Accounting | Tax | Advisory People who know, know BDO.SM 400 - 1631 Dickson Avenue Kelowna, BC 250-763-6700 www.bdo.ca

5 Point Operations partners include (l to r) Terry Jackson, Jason Ritchie, Gord J. Oliver, Gordon H. Oliver & Kevin Bosch

“They are our representatives, our ambassadors across the west, and we want to see them succeed and prosper.” GORD J. OLIVER PARTNER, 5 POINT OPERATIONS INC.

can‘t afford to wait 90 days to get paid, which can be typical with the sort of government or large corporate contracts that we take on. We pay our local partners much quicker than the frequent 90 days it takes to get paid from our clients,” Oliver explained. “T hese a re the sma l l business owners who need to pay the mortgage or put food on the table who simply can’t afford to wait. T hey are our representatives, our ambassadors across the west, and we want to see them succeed and prosper while working with us. They may not be working exclusively with us all of the time, but when they are we want to treat them fairly.” The 5 Point Operations business model has proven so

Headquartered in Kelowna, 5 Point Operations works with more than 200 companies across Western Canada successful the company was recently ranked 12 th out of the top 50 fastest growing startup compa n ies i n Ca nad a by Canadian Business Magazine. Only founded in 2013, 5 Point Operations recorded unprecedented growth during the past 12 months – solid proof of the wisdom of its operational systems. “5 Point Operations Inc. is honoured to be on the Start-up 50 ranking. The strength of our business is in our people. We know that what we have accomplished in a few short years in business is just the beginning for our group. Since last year’s review, 5 Point has continued to grow at an exponential rate. Our common goal for next year

is to make the Top 10,” Oliver ex pla i ned i n a recent med ia release. I n add ition to G ord J. Ol iver the other fou r fou nd i ng partners of 5 Point Operations i nclude Kev i n Bosch, Jason Ritchie, Terry Jackson and Gordon H. Oliver – a multi-talented group of business owners with decades of collective experience between them. It’s a group that has pooled their skills and experience to make 5 Point the property maintenance powerhouse it has become. W h i le prov id i ng prop er ty m a i nten a nc e a nd s now removal services represents much of t he work load for 5 Poi nt Operations, the company also

provides a number of different inter-related services, including facility and project management duties, landscaping design and construction, a full gamut of asphalt and concrete services, consulting services as well as functioning as a general contractor. “We don’t build the buildings themselves, but look after all of aspects of the site the building has been constructed on,” he explained. “While many of the partners h ave b een i nvolved i n construction in the past, and that is something we could branch into in the future, we haven’t built any buildings at 5 Point, at least not yet.”


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DECEMBER 2017

5 Point Operations maintains a fleet of equipment for looking after its core business, snow removal

The winter season is here, and with it comes the bulk of 5 Point Operations annual workload, snow removal

Founded in 2013, 5 Point Operations provides a wide range of facility management and property maintenance duties To lo ok a f ter hu nd re d s of companies and individuals all across the West, to successfully satisfy the needs of clients as diverse as corporations, municipalities and government agencies, wh i le orchest rati ng a ssig n ments a nd del ivering timely billing requires a logistical system the envy of a modern army. 5 Point Operations, working in concert with Edmonton-based information m a n a gem ent f i r m G en icol l Inc., has created a unique and proprietary Smartphone accessible application called ‘5 Pop’ that has helped to facilitate the company’s phenomenal growth. “We knew from our previous experience that we were going to need a system to keep track of everything, so we began working with Genicoll very early in our corporate life to develop this

system. Our slogan has always been: ‘Confident in Management’ – and this system allow us to deliver to our clients, from BGIS across Western Canada to the Alberta Government to Home Depot and many others, confidence from knowing that by working with us they will have professional grade data and real time reporting on every job we do for them,” Oliver said. “We serve our clients right by not merely managing the people we have in the field, whether our own staff or our local partners, but also by being equipped to manage the data that they require. That’s where we have a significant strategic advantage over other providers of these services. Our custom application streamlines the invoicing and billing process – making data accessible whenever they need it.”

5 Point Operations has, in a very short term, become one of We s te r n Ca n a d a’s l e a di ng, mu lti-faceted property

management firms. From its environmentally-friendly snow removal liquids (provided through a partnership with Premium Canada) to its state of the art data distribution system, to its expanding network of safetyfocused COR™ (Certificate of Recognition) approved regional partners, 5 Point Operations looks forward to continuing its meteoric growth, while providing the best in year round site maintenance services. “Our organizational culture

We helped 5Point Operations become the

12th

Fastest Growing Company in Canada... Call today and uncover what’s holding your company back

is based on the principle that the old school way of doi ng business with respect to trust honesty and ethics can be integrated with the new focus on safety, social impact, innovative growth and creative problem solving,” Oliver said. “We’re a lways look i ng for great human capital, finding the right people who share our vision for the future. That’s always going to be a key part of any future we envision.” www.5point.ca

info@genicoll.com 780 993 1817 genicoll.com


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DECEMBER 2017

COMMERCIAL INSURANCE

Commercial Insurance: Special Products For Special Needs

The Insurance Needs Of Business As Varied As The Businesses Themselves BY DAVID HOLMES

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ny insurance is quite literally protection against the unknown challenges of the future. But for a business, commercial insurance could be the difference between the enterprises’ survival and its closure. In many ways commercial insurance is one of the most important investments a business owner can make at any stage of a company’s development – from start up to conglomerate. Tailored to meet the specific needs and to address the unique requirements of the sector the business is in, quality commercial insurance can protect a firm from severe financial loss in the event of a fire or other natural calamity. It can also be the difference between going under and staying afloat in the case of damages or a lawsuit. It’s always important to be knowledgeable of the different types of commercial insurance available and to always work with a reputable agent to create the most appropriate policy for each business. “From the stand point of licensing there is no differentiation between those who sell insurance to individuals and those who sell insurance products to business. But to succeed in the commercial insurance sector the individual sales person will likely have a specialized knowledge or interest,” explained Gerald Matier the Executive Director of the Insurance Council of British Columbia, who retired from his position at the end of last month. “Quite often a person will enter the field, selling home and auto insurance for example and then work their way to marketing products tailored for commercial customers. Most of the training involved in providing commercial lines of insurance comes through work experience. Like in everything else you start small and work your way up.” T he I n s u ra nce Cou nci l of British Columbia was created under provincial statute to be the primary regulator regarding the distribution of insurance products in British Columbia. Everyone involved in the profession, from an insurance salesperson to an adjuster, must be licensed through the council in order to sell insurance products. In addition the Insurance Council also handles any complaints or concerns from businesses or

“Most will focus in on one specific area, typically homeowner insurance, but they will also handle some small commercial work.” GERALD MATIER EXECUTIVE DIRECTOR, INSURANCE COUNCIL OF BC

There are three basic types of commercial insurance: property, liability & worker’s compensation insurance

the public regarding the sale of insurance in the province. The Insurance Council represents approximately 38,000 licensees (including about 1,000 adjusters) in the province, a group of practitioners roughly split evenly between life and general insurance salespersons. The Council also licenses the insurance agencies, the businesses in the province that employ insurance salespersons. “T here a re agencies i n the province that do specialize in specific niche markets. If you were to walk around your neighbourhood you’d likely find two or three agencies, whether privately owned, through a chain or through a credit union or other institution. Most will focus in on one specific area, typically homeowner insurance, but they will also handle some small commercial work, such as with smaller storefronts,” Matier explained. “Typically it’s the larger firms, those with operations across the province and even beyond BC, that will more likely have the expertise to address the insurance needs of a larger commercial business.” Another reason an insurance broker might focus on a specific commercial insurance niche is a

personal interest or earlier career background. “It can be simply that the salesperson has an interest or a love for the subject matter – such as the aviation or the marine sector. Their personal history with the business, or their individual interest may direct them toward that part of the profession,” explained Chuck Byrne, the Executive Director and Chief Operating Officer (COO) of the Insurance Brokers Association of BC (IBABC). The IBABC is the organization that in essence serves as the voice of the general insurance brokerage industry in the province. “Pretty much every insurance broker begins their career learning the ropes as a general insurance broker, but say they’ve loved airplanes their entire life, or boats, or trucks – that personal interest could in time motivate them to focus in on that specific niche,” he said. “There are many very successful brokers in the province who have grown their careers by following their hearts in this way. It’s really as individual as the firms they represent.” The IBABC represents more than 870 property and casualty insurance brokerages across the province, firms that in turn employ more than 8,400 people in more than 140 communities in BC. Commercial insurance is crucial for businesses of any size – from sole proprietorships to the largest of firms. Products of this type protect business owners from commonly experienced losses including property damage, theft, liability, as well as employee injury. With adequate insurance, companies can more

easily recover from these types of losses. While not having adequate coverage will leave an enterprise at serious risk should the worst happen. In general terms there are three main types of commercial insurance currently available. They are typically divided between liability insurance, property insurance and workers’ compensation insurance. Liability insurance protects companies from damage a business inflicts on a third party. Property insurance covers damages to property within an individual place of business, such as fire or flood damage. Workers’ compensation insurance protects a business, should one of its employees become injured while on the job. To be fully prepared for the uncertainty of tomorrow every business has to be certain the coverage they have is adequate and appropriate for the industry they are in. “Obviously the needs of a business operating in an office is different from a commuter airline, and different yet again from an industrial client such as a sawmill. It all comes down to working with their broker to ensure they have the right insurance and adequate coverage,” Byrne explained. For Matier the success of the relationship that a broker and their client develop is one built on trust and openness. “It’s all about being upfront. Tell your salesperson all about your business, its risks and its specific needs. That’s the only way to ensure you end up with the right coverage. Ultimately that is what you want to achieve,” he said. www.ibabc.org or www.insurancecouncilofbc.com


MOVERS AND SHAKERS

DECEMBER 2017

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KELOWNA Bartle & Gibson launched the official grand opening of their new West Kelowna location on November 3 rd . The ceremony featured a donation announcement from Bartle & Gibson to the Okanagan College Foundation for the amount of $37,500 towards the Bright Horizons – Building for Skills trades complex fundraising campaign. Their new store is located at 1115 Stevens Road. A sleep apnea clinic, Snore MD, has opened in West Kelowna at 2475 Dobbin Road #38. Snore MD is a BC-based venture that helps patients suffering from sleep apnea to achieve a better rest, energy and health. There are four other locations besides West Kelowna: in Abbotsford, Langley, Mission, and Maple Ridge. Flair Airlines Ltd. released a statement indicating that they will increase seating capacity by 40 per cent. The ultra-low-costcarrier, who recently purchased NewLeaf Travel Company assets, will soon finalize a private financing deal that will add two B737-400 aircrafts. The aircrafts will be in operation this coming spring, bringing their fleet to a total of seven aircrafts. The airline also plans to increase their service to southwestern Ontario in the coming year. A 222,580-square-foot industrial building, located at 3575 Alcan Road, has sold for $2.5 million - $600,000 above its assessed value. The deal was brokered by HM Commercial Group, and the property’s permitted use options include: auto repair shops, outdoor manufacturing, auctioneering establishments, commercial storage, and more. The Kelowna National Airport (Y LW) and the Canucks Autism Network (CAN) hosted the first YLW Accessibility Tour on November 19th. The event was geared towards families living with autism, and featured a tour for families that covers the preflight procedure: entering the airport, waiting in line, and passing through security to board the plane. Local author and illustrator, David Allen, has released a new book for preschoolers entitled, A Song for Swinging. The book was published through Good Natured Books, a company publishing children’s books on nature and health. Wentworth Music, at #106 – 1634 Harvey Avenue, hosted a book signing and reading with the author to launch the book. The Greater Westside Board of Trade held their 16th Annual Key Business Awards ceremony on November 2nd, at 19 Okanagan Grill & Bar. The awards honour locals and businesses who demonstrate excellence in their

professions and commitment to their community, and this year featured recipients: Mark Cheyne, owner of the West Kelowna Warriors – Geoffrey Paynter Citizen of the Year; West Kelowna Warriors – Community and Public Service Award, sponsored by West Kelowna City; Uncorked! Okanagan – Tourism and Hospitality Award, sponsored by Let’s Go Transportation; Fifth Avenue Auto and Distinctly Kelowna Tours – Small Business Award, sponsored by City Furniture; Tronson Logging – Aboriginal Business Award, sponsored by Westbank First Nation; JC and Andy Plett, “Room To Dance” music duo – Performing Arts Award, sponsored by Hergott Law; David Nguyen, owner of Revive Nails Bar – Young Entrepreneur Award, sponsored by Global Roadway Maintenance; Off The Grid Organic Winery – Sustainable Green Business Award, sponsored by Fortis BC; Bylands Nurseries – Large Business Award, sponsored by Scotiabank / Roynat Capital; Floramaxx Technologies – New Business Award, sponsored by W hite Kennedy; Rose Valley Veterinary Hospital – Platinum Service Provider Award, sponsored by Fifth Avenue Auto; and Off The Grid Organic Winery – Business of the Year, sponsored by Kelowna International Airport. Big White’s Clocktower Coffee Co. is serving award-winning coffee, as their exclusive supplier, Oughtred Roasting Works, recently received the honour of 2018 Roaster of the Year from Roast Magazine. Vitalis Extraction Technology has been nominated for three categories in this year’s BC Small Business Awards: Best Innovation, Best Apprentice Training, and Best International Trade. Winners will be announced at the awards ceremony scheduled for February 23, 2018. The Kelowna Chamber of Commerce welcomed 16 new businesses to their membership last month: ACRO MEDIA INC., Bliss Bakery & Bistro, Boutique Esthetics Lounge, Boyd Autobody & Glass, CE Business Services 2017 Ltd., Cerulean Medical Institute, Dockside Marine Centre Ltd., EPIC Real Estate Solutions, Flair Airlines Ltd., Okanagan Power Equipment, PacificSport Okanagan, PC Urban Properties Corp, Sheri-le Voigt Life Coach & Fitness, SIR K it Ltd., T he Chopped Leaf – Orchard Plaza,

and Vitalis Extraction Technology Inc. Valley Pool & Spa has been recognized with an Association of Pool & Spa Professionals International Bronze award for their excellence in business. The Heritage Retirement Residence celebrates their 40th anniversary of operation this year. Kelowna Chevrolet has been named as the recipient of the Clean Energy Vehicle for BC Green Star Award by the New Car Dealers Association of BC. The award acknowledges dealerships who promote the reduction of greenhouse gas emissions and market clean energy vehicles. Wendy Aitken has opened up a kiosk in the Towne Centre Mall called: Lingos or Logos Custom Imprints (LOL). The business venture prints custom items and t-shirts for brand promotion or gifts. The country’s largest and most widely-recognized apple competition, the Royal Agricultural Winter Fair, presented awards to five local Okanagan orchardists this year, including: Angie Ritz of Kelowna, for a Nicola apple; David Bullach of East Kelowna, for a Spartan apple; Fred Steele, President of the BC Fruit Growers Association, winning first place for a Red Delicious apple; Steve Brown of Summerland, for an Ambrosia apple; and Richard and Denise McDonald of Summerland, for an Aurora Golden Gala.

practice. OHP offers chiropractic care, physiotherapy, osteopathy, and massage therapy.

Business Examiner Gold Event Sponsors

Business in Vancouver h as named Csek Creative, a Kelowna marketing and web design agency owned by Jim and Nikki Csek, to their Top 100 Fastest Growing Companies in BC list. The company has grown their revenue by 338.9 per cent between 2012 and 2018, putting them at #27 on the list. LTA Consultants Inc., owned and operated by Lyndon Thomas, celebrates its 10th anniversary in business this year. LTA provides construction cost consultations and surveying services. The West Coast Grill, at 1675 Abbott Street in the Prestige Beach House, has undergone a number of recent changes. The staff is joined by Roy Lewis, their new food and beverage general manager, and Chef Richard Desnoyers, in addition to now also offering an updated menu. Abhinav Kanti has acquired Total Interiors, located at 420 Ba n ks Road. K a nti formerly owned a factory in India, before buying the business from longtime owner, Roy Collins. Total Interiors offers commercial furniture, and related products and services to their customers.

Abhinav Kanti, owner of Total Interiors

LAKE COUNTRY The Lake Country Chamber of Commerce will be hosting their annual Christmas Party on December 14 th , at the Turtle Bay Pub. The event will feature a reveal of this year’s top three finalists for the 2017 Lake Country Business Excellence Awards, with the winners being announced at their Business Excellence SEE MOVERS AND SHAKERS |  PAGE 20

The Grateful Fed Pub, owned and operated by Camel Abougoush, celebrates thei r 15th year in business at 509 Bernard Avenue. West Kelowna’s Best Western Plus Wine Country Inn and Suites has hired on Rosemary Paterson as their new general manager. Paterson served 14 years as the general manager for the Best Western Plus Kelowna Hotel & Suites before taking the position, which will begin as of December 1st. Earthly Creations Floral Art Gift Gallery, owned by Marie Shandalla, celebrates their 18th anniversary in the community at 2630 Pandosy Street. Okanagan Health and Performance (OHP), at 104 – 1100 Lawrence Avenue, welcomes Kristi Anutooshkin, RMT, to the

Wherever Business Takes You Kelowna | Vernon | Kamloops


MOVERS AND SHAKERS

20 MOVERS AND SHAKERS CONTINUED FROM PAGE 19

Awards Gala on February 23rd. Tickets for the Christmas Party are $25 and may be purchased online through the Lake Country Chamber website. At a Business After Hours event, hosted by the Olive Us Oil & Vinegar Tasting Room, the Lake Country Chamber of Commerce presented three cheques to notfor-profit organizations in the area. Profits from this year’s Lake Country Customs and Classics Car Show brought in more than $1,800, which was distributed between the Lake Country Food Bank, Lake Country Health Planning, and the Rail Trail Initiative.

SALMON ARM Hollypark Hotels Corporation gave notice that Marriott International has moved its plans forward to construct a $15.5 million Fairfield Inn & Suites location at 790 – 16th Street NE in Salmon Arm. The hotel is scheduled to open in 2019, and Hollypark has applied for a permit to rezone and develop the land parcel and is moving through the appropriate processes. BC Emergency Health Services (BCEHS) has launched a new community paramedicine program that will soon provide community paramedic home visits for seniors with chronic conditions in Sicamous. The program is expected to commence in the week after December 15th, with Paramedics Kathy Crandlemire and Suzie Cameron delivering services to seniors in the area. The Balmoral Store, now owned by Jordie and Karen Wiens, have renovated the store and added a variety of new, local products. The Wiens’ long-term plans include building a new store behind the current location and taking down the old building, which is scheduled to take place within the next three years.

its 52nd anniversary in business this year. The team at Hilltop Toyota, at 2350 Trans Canada Highway NE, congratulates staff member Robert MacDermott on being named Product Advisor of the Month for October. InView Optical has recently been recognized as a Benefactor for the Shuswap Hospital Foundation. InView has kept up a ‘Thirsty for Donations’ bottle where customers can donate upon receiving small, complimentary glasses repairs. The fundraising campaign has brought in $10,000 for the foundation over the past few years.

KAMLOOPS T homp son R ivers Un iversity hosted The Winning Pitch regional competition on November 2nd, which is an opportunity for post-secondary students to pitch ideas for a new tourism business or service idea based off of a given scenario. The competition is hosted by go2HR, and each scenario is based on a local setting with the aim of supporting destination development in its respective host region. The Thompson Rivers team comprised of: Kim Smith, Erica Johnson, Hafdis Jonsdottir, and Max Beertema, won First Place with their pitch: “42 Eau Resort & Spa.” The team will now advance to the provincial finals that take place during the 2018 Tourism Industry Conference in Kelowna. David Deol, the Vice President of Sales for National Hospitality Group, celebrated 10 years working with Hotel 540. Sun Peaks Grand Hotel & Conference Centre has hired new staff for three significant positions within the resort: Tony MacDonald is the new Director of Rooms, Caroline Thompson will serve as the People & Culture Strategist, and Shawnee Porter is the new Talent Acquisition Strategist.

Newly-elected council members of the Penticton Indian Band the Thompson Okanagan Tourism Association’s (TOTA) 20th Annual AGM and Summit at Hotel 540 and election of their new board. Frank Antoine, Cultural Coordinator at Quaaout Lodge, was appointed as TOTA’s new Chair. This year’s board of directors also features: Michael J. Ballingall of Big White Ski Resort – Vice Chair; Bryan Pilbeam of Hotel 540 – Past Chair; Christine Latimer of Best Western Plus Valemount Inn & Suites – Secretary-Treasurer; Andy Schwaiger of Kanata Adventure Specialists; Brad Pelletier of Wesbild Holdings (Predator Ridge Resort); Don Brogan of Walnut Beach Resort; Erik Fisher of Monte Creek Ranch Estate Winery; George Hansen of Seven Stones Winery; Glenn Grant of BC Wildlife Park; Kathrin von Andrian of Myra Canyon Ranch B & B; Kevin Howlett of Air Canada; Lyndie Hill of Hoodoo Adventure Company; Steve Rice of Gold Country Communities Society; and Thom Tischik of Travel Penticton.

Looking for a successful business in the Kootenays?

StorageVault Canada Inc. has completed the purchase of the property, leaseholds, business and storage assets of three Kamloops stores, for the price of $5.8 million. The acquisition was an arm’s-length transaction, paid by issuing 394,191 common shares of StorageVault. StorageVault owns and runs operations in B.C., Alberta, Saskatchewan, Manitoba, Ontario, Quebec, and Nova Scotia.

Glendale Tirecraft has been in operation for 50 years. This successful enterprise is a turnkey tire and mechanical business with increasing sales over $600,000 per year. This is a unique opportunity to live and work in the beautiful town Nelson B.C.

T he Kamloops Chamber of Commerce welcomed ten new businesses to their membership last month: 4 Seasons Landscaping, Academy of Dance, Anetka Sliwa Real Estate, Competent Carpet Cleaning, Gaby Davis Foundation, Healing Spaces, Kernaghan Adjusters, Second Chances Thrift Store, Shop Kamloops and Total Wealth Concepts.

Braby Motors, at 1250 Trans Canada Highway SW, celebrates

DECEMBER 2017

November 1st and 2nd marked

Contact Pat Siller-owner {250-352-3591} for complete information package.

November 16th marked the grand opening of Ashley Homestore, at 150 Oriole Road. The business is owned by the Kandola

family: Nav, Ray, Paul, Sid and Ranjit, and the grand opening featured a ribbon-cutting by Kamloops Mayor Ken Christian. The Sun Rivers Golf Course has been purchased by Big Horn, an investment group containing local businesses, golf members, and residents of Sun Rivers. The golf course and Hoodoos Restaurant were sold by Sun Rivers Limited Partnership, and will soon undergo a name change to Big Horn Golf and Country Club. The sale will be finalized on December 18th. Michael Ternier, part-owner of Aberdeen Highlands Development Corporation, has purchased Tobiano Golf Course. The golf course, designed by Thomas Brown – a Canadian golf architect, has won numerous awards since its opening in 2008. Ternier has plans to add a new hotel for on-site accommodation, in addition to a village centre, community amenities, exercise stations, tennis courts, pickleball courts, additional walking paths, and community gardens.

PENTICTON Three local businesses have received nominations for the Small Business B.C. Awards this year. Duffy Baker Construction Corp. has been nominated for Premier’s People’s Choice, Winecrush Market was nominated for Best Innovation, and The Okanagan Cosmetology Institute was nominated for Best Apprentice Training. Ten semi-finalists will be chosen for each category on December 8th, and winners will be announced on February 23rd, 2018. The Penticton Indian Band has elected five new members to their council, filling vacant seats left by resignations from earlier in the year. The new members include: Joan Phillip, Fred Kruger, Ernest Jack, Kyle Alec, and Inez Pierre.

The Canadian Rheumatology Association has donated a grant of $91,000 to a Penticton-based medical research initiative that aims to treat fibromyalgia patients dealing with pain. The research project is headed up by local rheumatologist, Dr. Michelle Teo, and UBC Okanagan assistant professor, Dr. Nelly Oelke. The team at Skaha Ford, at 198 Parkway Place, welcomes Joe Kirk back to their sales team. Kirk previously worked at the dealership from 2003-2015, and has returned as a salesman this year. Penticton RONA was recently honoured with a national award at t he Outstanding Retailer Awards, held on November 14th. The Penticton location was in compet it ion w it h ha rdwa re stores from all across the country, receiving the title of best Contractor Specialist in Canada. Chad Mielke is the General Manager for the branch. Darren Bifford has joined the team at Royal LePage Locations West Realty. Bifford lived in Eastern and Central Canada for the past twenty years, before moving back to the Okanagan and beginning in real estate.

SUMMERLAND The Summerland Chamber of Commerce welcomed seven new members last month: GiantsHead Barbershop is a new full-service barber shop that specializes in flat tops, fades, tapers, and hot shaves; New Dawn Counselling & Consulting provides specialty services in women’s’ emotional, psychological and spiritual health; Southern Ridge Trading Co. creates chipboard, wood die cuts and stencils for use in scrapbooking, card making, mixed media and decorative painting, in addition to providing SEE MOVERS AND SHAKERS |  PAGE 21


DECEMBER 2017

MOVERS AND SHAKERS

21

Due to exceptional snow conditions, SilverStar Mountain Resort has opened their facilities early this year, beginning November 17 th, for Nordic skiing, snowshoeing and fat biking. SilverStar and Sovereign Lake are home to the country’s Largest Daily Groomed XC Trail Network at 105 kilometres, as well as the greatest concentration of Level 4 XC Ski Instructors in Canada.

Darren Bifford, Royal LePage

MOVERS AND SHAKERS CONTINUED FROM PAGE 20

professional graphic design services; Parker’s Heating & Cooling Ltd. sells and services residential and commercial heating and cooling products; The Chalk House offers Christian home decor, custom projects, Tanglewood Organic Soaps, gifts, and more; Galaxy Nails & Spa Elite Ltd. offers nails, full body waxing services, and a full beauty experience to customers; and KV Lawncare & Snow Removal provides snow removal services and lawn care. The Bottleneck Drive Association has hired on Donita Dyer as their new Coordinator. Dyer began her position on November 1st, bringing experience in event planning, digital marketing, social media and design. B eg i n n i ng at Ch r i st m a s L ig ht up, the Summerland Quest Society for Hearing Enhancement will again have its annual Toonie Tree Raffle, with all proceeds being used to provide hearing aids to a needy child in the area. Look for tickets outside The Beanery, Nesters and the Credit Union in December. The draw will be held on December 19th at 3:00 p.m., where the lucky winner will receive the Toonie Tree and $200 cash. United Way of the Central and South Okanagan / Similkameen staff delivered five car seats to the Summerland Food Bank and Resource Centre as part of the Child Safety Initiative, a partnership between United Way CSO, Central Okanagan Foundation and KGH Foundation. Eligible families in Summerland who are unable to afford a car seat are able to apply for them at the Resource Centre. The Summerland Recreation Department has hired on Lori Mullin as their new recreation director. Mullin replaces the retired Brenda Ingram, and her responsibilities will commence as of November 27th. Dr. Mike Stearns has joined the team at Summerland Dental Care, located at 300 – 13009 Rosedale Avenue.

VERNON Haley Lonsdale has joined the team at Sparkling Hill Wellness Resort as their new Assistant General Manager.

Davidson Pringle LLP Lawyers congratulates associate lawyer, Riminder Gakhal, who was recently named as a Top 20 Under 40 by the Greater Vernon Chamber of Commerce. Gakhal was born and raised in Vernon, and in addition to serving with Davidson Pringle, she also volunteers with the Violence Against Women in Relationships board, the Vernon & District Immigrant & Community Services Society, and is a member of the Okanagan College Board of Governors. After 44 years of service with Valley Auctions LTD., Janice Thomas has retired from her position as General Manager, bookkeeper and accountant. Village Green Centre, at 4900 27th Street, has a n nou nced the open i ng of a new Jugo Juice location at their establishment. The Greater Vernon Chamber of Commerce has announced the final recipients of their Greater Vernon Top 20 under 40, a program powered by KPMG. This year’s final ten recipients were chosen from nearly 60 nominations, and feature: Krystin Kempton, a Nixon Wenger LLP lawyer; Jenna Roze, an acupuncturist, educator and the owner of Red Bird Acupuncture Clinic; Katie Matheson, the owner of Spruce Salon; David Scarlatescu, owner of The Sprouted Fig; Stephen Russell, the owner and operator of Roost Solar; Sarah Moorhouse, assistant manager of marketing and promotions at Okanagan Restoration Services; Pearl Scott-Marten, founder and director of Smoke & Powder Design Inc. and Underground Beverages, the director and co-founder of Marten Brewing Co. Ltd., Naked Pig BBQ Ltd., Marten Holdings Ltd., and the co-director of Aurora West Developments; Ranvir Nahal, the owner of Sunterra Homes Ltd.; Robbie Donaldson, vice president of Chambers Groups of Companies; and Dr. Darcie Weglo, owner of Creekside Dynamic Health. To find out more about each recipient and their accomplishments, please visit: vernonchamber.ca. Kiki Gardens Restaurant, located at 3411 – 30th Avenue, was voted “Best of Best Buffet” and “Best Chinese” for 2017 by Okanagan Life’s Best of the Okanagan Readers’ Choice awards. The team at Royal LePage Downtown Realty welcomes Lyle Doucette as their newest realtor. Vernon Optometry, a practice of Dr. Ashton, Dr. Udenberg, Dr. Rowe, Dr. Farley, and Dr. McComas, and Dr. Rollett, has changed locations to their new address at: 2710 – 39th Avenue. Butcher Boys Food Store, located at 4803 Pleasant Valley Road, celebrates their 56th anniversary serving customers this year. Vernon Toyota celebrates its 11th anniversary in business this year. Additionally, the dealership’s management and

SilverStar Mountain sales team congratulates employee, Steve Russell, on achieving Top Salesperson for the month of October. The staff at Vernon Kia congratulates Dayton Inglis on being named Salesman of the Month for October. Okanagan Property Storage is a brandnew storage facility business, located on 11th Avenue. The business is owned by Matt Black, and offers storage space for boats, RVs, trailers, and other vehicles, with 24-hour security services. Salesman Lorne Pearson has been recognized as the Salesperson of the Month for October 2017 at Watkin Motors, at 4602

– 27th Street. Vernon Hyundai, located at 4608 27th Street, congratulates Jesse Savoie on being named Salesman of the Month for October. Local author, James Osborne, has been 1 recognized internationally for his myseB tery novel, The Maidstone Conspiracy, S–pag by McGrath House. The London-basedaWaRd ge B1 a t B –p ucke g publishing company named it ‘Best Novel Re dS B Fillin VI R t a a of 2017’ in the category of contemporary aW Wd et eB ck Ro Bu lling fiction for their Indie Book Awards. IR C V Fi d

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OPINION

22

DECEMBER 2017 A division of Invest Northwest Publishing Ltd. Thompson Okanagan Office #210-347 Leon Avenue, Kelowna, BC V1Y 8C7 Toll free: 1.866.758.2684  Fax: 1.778.441.3373 Email: info@businessexaminer.ca Website: www.businessexaminer.ca

PUBLISHER/EDITOR |  Lise MacDonald, lise@businessexaminer.ca SALES |  Joanne Iormetti – joanne@businessexaminer.ca, Josh Higgins – josh@businessexaminer.ca WRITERS |  John MacDonald, Beth Hendry-Yim, David Holmes, Kristin van Vloten WEBSITE | John MacDonald

IT’S NOT WHAT GOVERNMENTS SAY THAT MATTERS – IT’S WHAT THEY DO

MARK MACDONLD

F

or those of us who have children, we’ve likely learned the hard way, that the statement “don’t do what I do; do what I say” just really doesn’t work. In reality, our actions carry far more weight than the words we’ve chosen. That also extends to government. As we listen to federal and provincial governments trumpet, in varying forms, that they are “pro-business”, “open for business” and “supporters of small business”, it takes a while for the verbal haze to dissipate and reveal the real substance behind the rhetoric. Justin Trudeau’s Liberals, furtherto-the-left than the NDP in some cases, somehow avoided making the business community cringe prior to the last federal election. Business was jolted awake by the nightmarish, punitive attacks on corporations – aka owners’ retirement plans

– and a mass outcry from coast to coast has caused the Liberals to back up. Sort of. Well, who knows if they have, or how much. We really won’t know until the dust settles following weeks of backpedalling by Finance Minister Bill Morneau. Here in British Columbia, the NDP has started their “we’re open for business” lobby both near and far, attempting to assuage the genuine fears of what a pro-union, anti-free enterprise government typically brings to any jurisdiction in which they hold power. W hile business hopes the GreeNDP coalition’s claims are true, they know full well that it’s what they do on the ground that matters, not what comes out of their mouths. After watching NDP leader John Horgan rag-doll former Premier Christy Clark in last spring’s election debates, constantly interrupting her, insulting her and calling her integrity into question, if I squinted, I’m almost sure we were watching departed labour boss Jack Munro in televised union negotiations. Clark’s major accomplishment was defeating the NDP in a shocking vote four years previous. Her only other lasting legacy may still remain, if Site C dam is given the green light to complete by Horgan. That Clark may have pushed the project past the point of no return reminded me of former Premier Bill Bennett telling me that

he signed all the contracts for the Coquihalla Connector from Merritt to then-Westbank, now West Kelowna before he left office because he knew whoever would come behind him would, or at least could, cancel the project. I have said for years that Site C dam was the simplest decision in the province, as putting another structure on the twice-dammed Peace River would produce negligible environmental impact while providing long-term economical electricity for a growing BC. Yet the NDP continues to play political football with the issue. Will they, won’t they? Should they, shouldn’t they? And it’s exactly this public debate that creates what business abhors the most: Uncertainty. Horgan may think he can have his cake and eat it too, by allowing the completion of Site C, yet using it as his personal punching bag. Yes, they allow it, but they didn’t really want to. They “had to”, to avoid millions of dollars in remediation costs and lawsuits from companies that have geared up for the project, only to have it pulled from under their feet. And lost jobs, of course. The NDP rank and file could be satisfied with a “we had no choice” but to allow it to complete, and a “we tried”, but it just wasn’t economically feasible. If Horgan takes that route and

damns Site C’s completion with faint praise, that is also a major statement to business, which watches the performance and asks: “Why would I put major investment into a region where decisions like this are so politicized and unwanted?” Petronas pulled out of Northwestern BC’s pursuit of Liquified Natural Gas, almost as soon as the GreeNDP stole power in Victoria. Why? Because they listened to both parties’ panning of the LNG industry and their promises of increased taxation and regulations. So while the GreeNDP says they support the industry on their terms, industry looks at those terms and recognizes they are unworkable. The politicians, again, are able to say they are “open for business”, while at the same time impose restrictions and introduce handcuffs that make it impossible to do business. The GreeNDP states they are “pro small business”, and “proved” that by introducing a small reduction in the small business tax. That is on profits, by the way, which becomes instantly more difficult to retain because those same small businesses are about to get whacked by the government’s dog-and-pony provincewide “consultation” march towards the $15 per hour minimum wage. While it is true that politics m a kes st ra nge bed fel lows, I will never understand how big,

non-government, largely resourcebased labour continues to blindly pay the freight for the NDP, and manages to somehow co-exist with the all-extraction-of-resources-isevil Greens. The NDP’s continual war against “big business” and corporations demonstrates an uncanny ignorance of who actually is affected by such ideological reasoning. It’s not just trades workers who are paid very well by big business, who don’t have jobs if big projects don’t proceed. It’s also small business, many of those who earn their livings by providing goods and services to those bigger companies and projects. Who, by the way, can only pay less to their workers because of smaller revenues, which makes it harder for those employees to buy houses, vehicles and holidays. The GreeNDP’s solution? Hike the minimum wage, making small business – who are the ones that pay minimum wage because that’s what they can afford. And the small business owner either tries to raise prices to hike revenue, or cut costs by scaling back hours for workers or hiring less. That’s the real world, ladies and gentlemen. But at least the politicians can say to their supporters that they’re “pro-business”. Only time will tell, as it always does, that their actions show otherwise.

DON’T BE FOOLED, CANADA’S ECONOMY IS IN DECLINE

NIELS VELDHUIS AND JASON CLEMENS

FRASER INSTITUTE

I

t’s an old joke: Why did God create economists? To make weathermen look good. At times like this, nothing could be closer to the truth (full disclosure, we’re economists). Statistics Canada recently released its August economic growth numbers. They show that the economy contracted. Lo and behold, economists and the media reacted immediately. “Canada’s shrinking economy signals slowdown could be worse than feared,” proclaimed the National Post website. “Canada ‘back to reality’ as economy contracts,”

declared the Globe and Mail. Economists were quoted in various articles, including one highprofile economist who said: “The run of amazing Canadian economic data is officially over, with growth coming back to reality in a hurry.” Just last month, however, the same media and economists were hyping Canada’s economy. “Canada’s economy steamrolls ahead - 4.5 per cent annualized rate of expansion,” said the Globe and Mail. “Canada’s economy blows away forecasts with 4.5 per cent growth,” said the National Post. “The hits just keep coming for the Canadian economy,” said the same high-profile economist. “Even the naysayers will struggle mightily to find fault in this rocksolid report.” Consider us the naysayers. Our Troy Media commentary in early September noted: “While these headlines may leave Canadians feeling optimistic, they’re not an accurate depiction of the state of Canada’s economy. And, worse, they mask serious economic

storm clouds on the horizon.” As we noted, economists and the media were using Statistics Canada’s “annualized growth” number - they took one good quarter of economic growth (1.1 per cent in the second quarter of this year, March to June) and assumed the economy would keep growing at the same rate. Nary was an analysis made about the underlying conditions in Canada that either facilitate economic growth or detract from it. That’s what economists and the media should have been focused on. The hard reality is that private businesses and international investors have lost confidence in Canada as a competitive place to do business. That’s been true for some time. According to data from Statistics Canada, investment by private businesses in plants, machinery and equipment has plummeted from $232.5 billion in 2014 to $197.3 billion in 2016, a decline of 15.2 per cent. Investment is expected to continue to decline this year and next. Even business investment in the much-promoted high-tech

sector is down almost 13 per cent since peaking in 2012. Businesses, entrepreneurs and international investors have lost confidence in large part because the federal government and numerous provincial governments (particularly Ontario and Alberta) have busily implemented policies that discourage investment, entrepreneurship and economic growth. Significant increases in personal income taxes for skilled, educated workers and business owners have occurred in Ontario, Alberta and at the federal level. And British Columbia’s new government is expected to follow a similar path. Ottawa is also mandating carbon pricing (through taxes and regulations) by all the provinces, even as other nations either cancel their plans or outright eliminate programs (see Australia). The federal and many provincial governments are also neck-deep in deficits with mounting debt, which implies even higher taxes in the future. Additional regulations for doing business have been imposed by the federal government and many

provinces. These regulations come when Canada is already uncompetitive, ranking 22nd on the World Bank›s most recent index of the cost of doing business. These governments have made it more expensive to do business in Canada and they’ve reduced the rewards for success by increasing taxes. It’s no surprise that the economy is slowing down. Economists and the media should have seen the writing on the wall, instead of pumping sensational growth numbers. Fo r g e t t h e h e a d l i n e s a n d comments on our recent economic growth, good or bad. All Canadians ought to be deeply concerned about the medium- and long-term economic outlook for our country. This is especially true at a time when emerging policy reforms in the United States could further harm Canada’s competitiveness and economic interests. Niels Veldhuis and Jason Clemens are economists at the Fraser Institute.

SUBCRIPTIONS  |  $45 PER YEAR (12 ISSUES), $80 FOR 2 YEARS (24 ISSUES), SUBSCRIBE ONLINE: WWW.BUSINESSEXAMINER.CA. DISTRIBUTION: FOURTH WEEK OF EACH MONTH VIA CANADA POST AD MAIL. The publisher accepts no responsibility for unsolicited submissions. The views and opinions expressed in this publication are not necessarily those of the publisher. Produced and published in British Columbia. All contents copyright Business Examiner Thompson Okanagan, 2017. Canadian Publications Mail Acct.: 40069240


GREENSHEET/SALES 15

DECEMBER 2017

ment SIMONE SUNDERLAND

GREEN SHEET BUILDING BRIEFS

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SALMON ARM KAMLOOPS LOCATION LOCATION

2810 15 Ave NE -Townhouses

175 Kokanee Way - Ramada Hotel PROJECT TYPE TYPE PROJECT

Multi-family new

commercial new PROJECT

PROJECT New townhouse development

- Condominiums - Abbot Park Luxury Residences PROJECT TYPE Multi-family new PROJECT New residential development - 1 structure - 4 storeys - 11 units - 2 and 3 bedrooms - u/g SIMONE SUNDERLAND parking - rooftop amenity - red brick veneer and stone tiling exterior

PROJECT STATUS Planning underway - extension of John Hindle Drive underway, construction completion anticipated late/18 - will be developed in many Phases DEVELOPER Troika Developments - 114 1856 Ambrosi Rd, Kelowna V1Y 4R9 250-869-4945

OF CENTRALCITY WEST OKANAGAN KELOWNA REGIONAL LOCATION DISTRICT

PROJECT PROJECT PROJECT STATUS Expansion of the treatment Salmon Arm New water facility Rezoning - the dis- application at 1st Tennis Club - 1.5 storey buildtrict is currently testing several meth-- development permit reading ing - 21,425 sf - 3 tennis courts ods including membrane technology application submitted - washrooms - admin space PROJECT STATUS new parking area ARCHITECT Zeidler Design underway - Tender call for BKDI Architects - 300 PROJECT STATUS 640 8 Ave, SW Calgary, AB T2P GeneralStart Contractor anticipated Construction - founda1G7 July/14 - construction tions underway as of mid completion 403-233-2525 November/17 anticipated late 2015

LOCATION

2161 Upper Sundance Dr - Townhouses - Panorama Townhomes

New Ramada Hotel the Campbell - 7 structures - 26in units, 3 triPROJECT TYPE DEVELOPER 2241 Springfield Rd - Mission CONSULTANT ARCHITECT plexes, 3 fourplexes, fiveplexCreek industrial park - 41 storeys Multi-family new Vineyard Management Ltd 562 New Town Services OpusPlanning Dayton Knight - 255 1715 Crossing Westside - surface 3,780 sm -parking 80 rooms - restaurant - pool 101 1865 Dilworth Dr, Kelowna Inc - 1464 St Paul St, Kelowna Dickson Ave, V1Y 9G6 250-868-4925 PROJECT with waterslide - elevators - concreteV1Y 2E6 PROJECT TYPE V1Y 9T1 250-878-9411 PROJECT STATUS New townhouse development OWNER construction - roof articulation Rezoning application at final with 250-860-8185 commercial new - 5 structures - 3 storeys - 30 porte cochere - asphalt shingles - 98 District of Sicamous - 1214 reading units - 137 sm to 146 sm units PROJECT GENERAL CONTRACTOR surface parking stalls Riverside Ave, Sicamous V0E 2V0 - 20, 2 bedroom and den units Econospan Structures APPLICANT New commercial urban lifestyle 250-836-2477 PROJECT STATUS 10, 3 bedroom units - approx Corporation - 472 VLA Rd, Franklin Engineering Ltd - 420 centre - 6 buildings - 2 to 7 storeys LOCATION - retail commercial at ground 2,675 sm - single car garage V0E 1M1 MANAGER 4 St NE, Salmon V1E 1R9 late ChasePROJECT Construction startArm anticipated level & Hindle Dr and surface parking - wood 250-679-3400 250-832-8380 2014 MHPM - 550 555 W 12th Ave,Glenmore Rdwith office units above underground Master Planned Community frame construction - fiber Vancouver V5Z 3X7 604-714-0988 parkade - 80 above ground short OWNER ARCHITECT Diamond Mountain cement, stone and batten sidSalmon Arm Tennis Club - Box term parking stalls ing exterior - laminate shingles DF Architecture Inc - 1205 4871 Shell PROJECT TYPE 1032, Salmon Arm V1E 4P2 Rd, Richmond V6X 3Z6 604-284-5194 SubdivisionsPROJECT STATUS PROJECT STATUS 250-832-4894 Development permit application Development permit applicaLOCATION DEVELOPER PROJECT submitted tion submitted 3430 Okanagan Ave New master planned communiLOCATION Prism Ventures IncSalmon - 3571 Barmond Expansion of the Arm ARCHITECT ty on 200 acres - approx 1,400 ARCHITECT Ave, Richmond V7E 1A4Facility 604-338-4656 To Be Determined - Ice Facility Tennis Club - Indoor units - SFD lots - condominiums Ekistics Town PlanningMullins - 1925 Drafting Main & Design - 203 OWNER PROJECT TYPE - townhousesSt, - mixed-use Spall Rd, Kelowna V1Y LOCATION PROJECT TYPE Vancouver- V5T 3C11889 604-739-7526 Prism Hotels and Resorts - 800 450 Groves Ave add/alter Commercial add/alter commercial 4R2 institutional DEVELOPER 14800 Landmark Blvd, Dallas Texas PROJECT R366 Enterprises Ltd - 4870B Chute, 75254 214-987-9300 New ice facility for the Greater Kelowna V1W 4M3 250-764-8963 Vernon area to replace the aging GENERAL CONTRACTOR Civic Arena - 4,000 seats - may be Lambert and Paul Construction Ltd anhead addition Kalcould Tire Place thefor other companies fa- I’ll do my best to answer. AfMaria’s said:to This be or done 300 2000 Spall Rd, Kelowna V1Y 9P6 Priest Valley construction of same kinds of chal- ter which, you can tell me if big. Don’t push too Arena hard –or don’t cing the 250-860-2331 LOCATION a new ice facility lose this. lenges would work as well for you even want the kind of help 451 Shuswap St - SD 83 North Okana-Here’s what happened. you — since I don’t have all the we provide. And, if you don’t, PROJECT STATUS gan Shuswap Administration BuildingMaria: Bill, I’ll be in your area specifics of your situation. But, that’s okay. On the other hand, Feasibility study and cost analysis next Tuesday. I’d like to drop if it would work, would it make i f you do, we’l l have to ta l k PROJECT TYPE study anticipated shortly - the by and tell you a little bit about sense to find that out? fu rther about what the nex t institutional new Greater Vernon Advisory how we ca n help you reduceCommittee Bill: Well, yes. steps are. Perhaps we’d have decide in lJune whether or Maria: not to I believe so, too. Why to schedule another time to do PROJECT you r will production i ne defect don’t you pick a day to invite that — but let’s not jump too far New administration building on the rates.hold a referendum in November/14 fundI ashould new ice Sure. befacility around- location, me over when we can invest an ahead. Why don’t we first see if old JL Jackson school site - 2,640 sm -Bill:to preliminary design and estimated JOHN GLENNON in the afternoon. Come on by. hour with each other and de- there’s a fit, and then you can 2 storeys - 75 parking stalls be determined And cost withtothat, Bill hung up. termine whether there’s a fit. If tell me if you want to take the

KELOWNA

SALMON ARM

VERNON

KELOWNA

23 250-717-3415 OWNER K West Equities Corp - 161 Whitetail Ridge, Vernon V1H 2LT

PENTICTON LOCATION 88 Lakeshore Dr Condominiums - The Wedge PROJECT TYPE Multi-family new PROJECT New condominiums - 1 building - 4 storeys - 3 units - approx 2,300 to 2,400 sf units - 3 bedrooms - one luxury suite on each floor - concrete construction - lobby and parking on main floor PROJECT STATUS Building permit application submitted - construction start anticipated early/18 ARCHITECT Norman Goddard Architecture - 218 219 Main St, Penticton V2A 5B1 250-770-1104 DEVELOPER Schoenne Homes - 101 144 Front St, Penticton V2A 1L1 250-490-6770

YOU CAN’T LOSE WHAT YOU DON’T HAVE

SALMON ARM

OKANAGAN SIMILKAMEEN REGIONAL DISTRICT

SALES

A

PROJECT STATUS f ter we ek s of d i scu s-

W hen Ma ria showed up on that make sense, I’ll be able to next step? Are you okay with LOCATION OWNER Bill’s doorstep the following determine if what we’ve done that? Vintage Boulevard, Okanagan Falls City though, of Vernonshe - 1900 48th Ave, Maria finally succeeded Tuesday, learned for ot her compa n ie s wou ld Bill: Sure. Can you come in ARCHITECT Vernon V1T 5E6 250-545-1361 in connecting voice-to-voice that Bill had been called away work in yourVintage world. Views tomorrow around 8:30 a.m.? MQN - 100of3313 32 Ave, to give a presentation at an inwithArchitects Bill, the CEO LargeCo. During thePROJECT meeting,TYPE it would In the conversation you just Vernon V1T 2E1 250-542-1199 Maria’s boss had been pres- dustry conference in another be helpful if subdivisions you could provide read – the one Maria should suring her to get in the door city. After that, Bill would be on me w ith some of the deta i ls h ave h ad — both sides have OWNER PROJECT at Bill’s company for several School District 83 - North Okanaganvacation for three weeks. Could about what you’re doing now agreed to an Up-Front ConNew subdivision - 30 SFD months. She’d been leav i ng Maria check back in when he to reduce defects, and perhaps tractlots (UFC). This is simply an Shuswap - 220 Shuswap St NE, voicemails and sending email returned? share some PROJECT examplesSTATUS of your ag reement between you a nd Salmon Armfor V1E 4N2 250-832-2157 Maria was right back to square production line’s quality prob- t he prospect (or cu stomer) messages weeks. start anticipated PROJECT MANAGERyour persis- one. Her instinct not to “push” lems. WouldConstruction “I do appreciate you be comfortabout what will happen durJune/14 tence, Maria,” Bill said, “and Bill, not to “lose” any thing, able sharing that information ing an upcoming interaction. Stantec - 400 1620 Dickson Ave, LOCATION you’ve definitely done your re- w a s a n e x p e n s ive o n e. She when we getOWNER together? It’s comparable to an umpire Kelowna V1Y 9Y2 250-860-3225 Orlin Rd - to Addition search. I’m about to go into my didn’t2425 have anything lose yet.to theBill: Yes, I can do that. describing Vintage View Developments c/o the ground rules of Village at Smith Creek ion next meeting, but I took this Supp ose her conversat M a r ia: Ok ay, I ap pre c i ate the stadium to a pair of manRobert Milanovic 250-492-5939 ■ call to tell you know that I did had gone in a different PROJECT TYPE direc- that. T hen, if there is a fit, I agers, right before a baseball listen to your messages and I tion. Consider th is possible can explain why I believe there game. Everybody understands, seniors housing did read your emails. Tell me dialogue: is and how we would address and agrees to, the rules of the PROJECT what you have in mind.” Maria:Wel l, Bi l l, ba sed on your situation. Does that make game that’s about to be played. LOCATION WDabell hat anStopportunity! Here what you’ve just I believe sense to you? Five components of a wellAddition to said, the Village at Smith Creek 524 - Mara Lake Water was the chance to start a dis- we can help housing you reduce your constructed up-front contract seniors facility1,810Bill: sm -Sure. 4 Treatment Facility cussion with the CEO of one of production storeysline - 23 defect units - 8rates. additionalMaria: u/g Now, I’m sure you’ll are: PROJECT TYPE the top companies in the indus- Honestly, though, I’m not sure also have some questions for • The specific objective of parking stalls - fibre cement board try. Something in the back of right now whether what we’ve me about how we work, which the interaction industrial new

Site work underway sions w ith assista nts,

DISTRICT OF WEST KELOWNA

SICAMOUS

Jeff Boschert 1-800-667-1939

exterior - 4th floor stepped back as gables

7YLIPK

PROJECT STATUS

250-545-5344

• T h e a m o u n t o f t i m e required • The prospect’s role, both to prepare for the interaction a nd to ta ke pa rt in it • T he salesperson’s role, both to prepa re for the interaction and to take part in it • T he intended outcome. What decision(s) will be m a d e or c onclu sion (s) reached at the end of the interaction? Your most productive sales d i scu ssion s w it h prospects are likely to involve multiple up-front contracts. The most important one, however, is the first one. It sets up the whole relationship. You’ve got nothing to lose, and everything to gain, by establishing an up-front contract with your prospect! Cop y r i g ht 201 4 Sa nd ler T ra i n i n g a nd I n si g ht Sa le s Consu lti ng I nc. A l l rights reserved. John Glennon is the owner of Insight Sales Consulting Inc, an authorized Sandler Training Licensee. He can be reached at jglennon@sandler.com, toll free at 1-866-645-2047 or visit www.glennon.sandler.com


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Business Examiner Thompson/Okanagan December 2017  

Featuring the latest business news and information from Kamloops, Salmon Arm, Vernon, Kelowna, Summerland and Penticton.

Business Examiner Thompson/Okanagan December 2017  

Featuring the latest business news and information from Kamloops, Salmon Arm, Vernon, Kelowna, Summerland and Penticton.

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