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TC 1353 | 2013

GLOBAL UNIFIED COMMUNICATION AS-A-SERVICE (UCaaS) MARKET Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts and Analysis (2013 - 2018) Report Description Table of Contents List of Tables Sample Tables Related Reports About MarketsandMarkets

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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)

TC 1353 2013

Report Description Key Take-aways •

To analyze the UCaaS market with an emphasis on the markets for technology, organization size and industry verticals.

To analyze the opportunities for stakeholders by studying the competitive landscape in the UCaaS market

To forecast the trends and analysis of the UCaaS for the companies that provides unified communications over cloud.

To provide insights on core competencies and key growth strategies of companies in the UCaaS market

To forecast the revenues of the global UCaaS market and its various submarkets with respect to five main geographical territories of North America, Europe, AsiaPacific, Latin America, Middle East and Africa.

To track and analyze the competitive developments such as venture funding, emerging startups, and mergers and acquisitions in the global UCaaS industry.

Report Overview Unified Communication as-a-service (UCaaS) is a rapidly growing market and generates a lot of interest in the enterprise as well as in developer communities. UCaaS is a highly standardized, pre-integrated, permanently updated and ready to go service that enhances a client’s productivity and accelerates business processes and decision making while lowering costs. UCaaS will be one of the key enabling factors that will drive the market for unified communication. Furthermore, cloud based access is making unified communication available for a wider range of organizations and end users. The shift from on-premises to cloud based unified communication model will be the key driver for unified communication to grow in the future.

Some of the major players in this market are Avaya, Cisco, Microsoft, Alcatel-Lucent, Siemens enterprise communications, Mitel, CSC, Panterra networks, Interactive intelligence and NEC. This report highlights the future growth potential, key drivers, restraints and opportunities in this market. The report also analyzes global acceptance trends and evolving platforms in this market, along with growth potential, market sizes and revenue forecasts across different geographical territories.

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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)

TC 1353 2013

Report Description Markets Covered This UCaaS market research report categorizes the global market on the basis of technology, organization size, industry verticals and geographical locations. It also forecasts volumes, revenues and analyzes trends in each of the submarkets:

On the basis of industries: This market is classified into different industry verticals such as BFSI, Telecom and IT, Consumer Goods and Retail, Healthcare, Public Sector and Utilities, Logistics and Transportation, Travel and Hospitality and others (including Education, Media and Entertainment, Manufacturing).

On the basis of technology: This market is segmented on the basis of revenue generated across locations by technologies such as telephony, messaging, conferencing, collaboration application, presence management and mobility.

On the basis of geographical territory: Geographical locations are classified into North America, Europe, Middle East and Africa, Asia-Pacific (APAC) and Latin America.

On the basis of organization size: This market is segmented on the basis of organization size such as small office or home office (1-9 employees), small businesses (10-99 employees), medium sized businesses (100-999 employees), enterprises (1,000-9,999 employees) and large enterprises (10,000+ employees).

Stakeholders •

Unified communication solution vendors

Cloud solution provider

Collaboration and integration vendors

Head of IT and head of operations

Consulting companies

Communication hardware vendors

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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)

TC 1353 2013

Report Description Research Methodology We have used various secondary sources; directories and databases such as Factiva and OneSource, to identify and collect information for this extensive report on the global UCaaS

market. The primary sources are experts from related industries. Also, preferred suppliers were interviewed to obtain and verify critical information and assess future aspects.

Market Size Both bottom up and top down approaches were used to estimate and validate the market size of the UCaaS market. The research methodology used to calculate market size includes the following details: •

The geographical split is determined by using secondary sources, verified through primary sources. It is based on various parameters such as several players in a particular region and the extent of research activity occurring in that region

Market share/existence (geographical split) of different technologies

Forecasting about the UCaaS market and also about competitive technologies

The key players in the global UCaaS market were identified through secondary research and their market revenue was determined through primary and secondary research. This included a study of the annual reports of top market players and interviews with key opinion leaders such as CEOs, directors, strategic and marketing professionals.

Key Data Points from Primary Sources •

Validations of emerging technology and their impact

Growing ecosystem

Industry collaboration and competition

Key Data Points from Secondary Sources •

Segmentation of the UCaaS market according to technology, organization size industry verticals and geography Triangulation of market numbers and graphs

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Segment wise break-up

Market revenue evaluation of top players of UCaaS market


Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)

TC 1353 2013

Table of Contents Chapter Headings .................................................................................................................Page No 1.

Introduction...................................................................................................................................19 1.1

Key Take-aways...............................................................................................................................................19

1.2

Report Description..........................................................................................................................................19

1.3

Markets Covered .............................................................................................................................................20

1.4

Stakeholders....................................................................................................................................................21

1.5

Research Methodology...................................................................................................................................21

1.5.1

Market Size................................................................................................................................................21

1.5.2

Key data points from primary sources .......................................................................................................22

1.5.3

Key data points from secondary sources...................................................................................................22

2.

Executive Summary......................................................................................................................23

3.

Market Overview ...........................................................................................................................26 3.1

Market Definition .............................................................................................................................................27

3.2

UCaaS Framework ..........................................................................................................................................27

3.3

Migration from UC to UCaaS..........................................................................................................................28

3.4

UCaaS Deployment Strategies.......................................................................................................................28

3.4.1

Industry and technical experts ...................................................................................................................28

3.4.2

Solution architects .....................................................................................................................................28

3.4.3

Customization and integration ...................................................................................................................29

3.4.4

Full ranged products and services.............................................................................................................29

3.4.5

Data recovery and Disaster Prevention .....................................................................................................29

3.4.6

Dedicated training and support..................................................................................................................29

3.4.7

Reliability and constant functionality..........................................................................................................30

3.4.8

Enterprise scalability and global presence ................................................................................................30

3.5

Market Dynamics.............................................................................................................................................30

3.5.1

Drivers .......................................................................................................................................................30

3.5.1.1 Condense front load capital ................................................................................................................30 3.5.1.2 Pay-per-use ........................................................................................................................................31 3.5.1.3 Increasing SMB demand for UCaaS...................................................................................................31 3.5.1.4 Increasing BYOD and enterprise mobility trend..................................................................................31 3.5.1.5 Continuous service support ................................................................................................................32 3.5.2

Restraints...................................................................................................................................................32

3.5.2.1 Deployment Size.................................................................................................................................32 3.5.2.2 Security...............................................................................................................................................32

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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)

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Table of Contents Chapter Headings .................................................................................................................Page No 3.5.2.3 Awareness ..........................................................................................................................................33 3.5.3

Opportunities .............................................................................................................................................33

3.5.3.1 Communication on the move ..............................................................................................................33 3.5.3.2 Untapped or less explored markets ....................................................................................................33 3.6

4.

DRO : Impact Analysis....................................................................................................................................34

UCaaS: Market Analysis and Forecast, by Technology ............................................................35 4.1

Introduction .....................................................................................................................................................36

4.2

Telephony ........................................................................................................................................................37

4.2.1

IP telephony...............................................................................................................................................42

4.2.1.1 Overview.............................................................................................................................................42 4.2.1.2 Market size and forecast.....................................................................................................................42 4.2.2

Voice over internet protocol (VOIP) ...........................................................................................................44

4.2.2.1 Overview.............................................................................................................................................44 4.2.2.2 Market size and forecast.....................................................................................................................44 4.3

Collaboration Applications.............................................................................................................................46

4.3.1

Overview....................................................................................................................................................46

4.3.2

Market size and forecast............................................................................................................................46

4.4

Messaging........................................................................................................................................................48 4.4.1.1 Overview.............................................................................................................................................48 4.4.1.2 Market size and forecast.....................................................................................................................48

4.4.2

Chat or instant messaging (IM)..................................................................................................................53

4.4.2.1 Overview.............................................................................................................................................53 4.4.2.2 Market size and forecast.....................................................................................................................53 4.4.3

Unified messaging .....................................................................................................................................55

4.4.3.1 Overview.............................................................................................................................................55 4.4.3.2 Market size and forecast.....................................................................................................................55 4.5

Conferencing ...................................................................................................................................................57

4.5.1

Audio conferencing as-a-aervice ...............................................................................................................61

4.5.1.1 Overview.............................................................................................................................................61 4.5.1.2 Market size and forecast.....................................................................................................................61 4.5.2

Web conferencing as-a-service .................................................................................................................63

4.5.2.1 Overview.............................................................................................................................................63 4.5.2.2 Market size and forecast.....................................................................................................................64

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Table of Contents Chapter Headings .................................................................................................................Page No 4.5.3

Video conferencing as-a-service (VCaaS).................................................................................................66

4.5.3.1 Overview.............................................................................................................................................66 4.5.3.2 Market size and forecast.....................................................................................................................66 4.6

Presence Management ...................................................................................................................................68

4.6.1

Overview....................................................................................................................................................68

4.6.2

Market size and forecast............................................................................................................................68

4.7

5.

Mobility.............................................................................................................................................................70

4.7.1

Overview....................................................................................................................................................70

4.7.2

Market Size and Forecast..........................................................................................................................70

UCaaS: Market Analysis and Forecast, by Organization Size ..................................................73 5.1

Introduction .....................................................................................................................................................74

5.2

Small Office/Home Office (SOHO) .................................................................................................................76

5.2.1

Overview....................................................................................................................................................76

5.2.2

Market size and forecast............................................................................................................................76

5.3

5.3.1

Overview....................................................................................................................................................77

5.3.2

Market size and forecast............................................................................................................................77

5.4

Medium Businesses........................................................................................................................................78

5.4.1

Overview....................................................................................................................................................78

5.4.2

Market size and forecast............................................................................................................................78

5.5

Enterprises ......................................................................................................................................................80

5.5.1

Overview....................................................................................................................................................80

5.5.2

Market size and forecast............................................................................................................................80

5.6

6.

Small Businesses............................................................................................................................................77

Large Enterprises............................................................................................................................................81

5.6.1

Overview....................................................................................................................................................81

5.6.2

Market size and forecast............................................................................................................................81

UCaaS: Market Analysis and Forecast, by Industry Verticals ..................................................83 6.1

Introduction .....................................................................................................................................................84

6.2

Banking, Financial Services and Insurance (BFSI)......................................................................................86

6.2.1

Overview....................................................................................................................................................86

6.2.2

Market size and forecast............................................................................................................................86

6.3

Telecom and IT ................................................................................................................................................88

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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)

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Table of Contents Chapter Headings .................................................................................................................Page No 6.3.1

Overview....................................................................................................................................................88

6.3.2

Market size and forecast............................................................................................................................88

6.4

6.4.1

Overview....................................................................................................................................................90

6.4.2

Market size and forecast............................................................................................................................90

6.5

Healthcare........................................................................................................................................................92

6.5.1

Overview....................................................................................................................................................92

6.5.2

Market size and forecast............................................................................................................................92

6.6

Public Sector and Utilities..............................................................................................................................94

6.6.1

Overview....................................................................................................................................................94

6.6.2

Market size and forecast............................................................................................................................94

6.7

Logistics and Transportation.........................................................................................................................96

6.7.1

Overview....................................................................................................................................................96

6.7.2

Market size and forecast............................................................................................................................96

6.8

Travel and Hospitality .....................................................................................................................................98

6.8.1

Overview....................................................................................................................................................98

6.8.2

Market size and forecast............................................................................................................................98

6.9

7.

Consumer Goods and Retail..........................................................................................................................90

Others...............................................................................................................................................................99

6.9.1

Overview....................................................................................................................................................99

6.9.2

Market size and forecast..........................................................................................................................100

UCaaS: Market Analysis and Forecast, by Geography ...........................................................102 7.1

Introduction ...................................................................................................................................................103

7.2

North America ...............................................................................................................................................104

7.2.1 7.3

Europe............................................................................................................................................................107

7.3.1 7.4

Market size and forecast..........................................................................................................................110

Latin America.................................................................................................................................................113

7.5.1 7.6

Market size and forecast..........................................................................................................................107

Asia-Pacific (APAC).......................................................................................................................................110

7.4.1 7.5

Market size and forecast..........................................................................................................................104

Market size and forecast..........................................................................................................................113

Middle-East and Africa (MEA) ......................................................................................................................116

7.6.1

Market size and forecast..........................................................................................................................116

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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)

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Table of Contents Chapter Headings .................................................................................................................Page No 8.

9.

UCaaS: Competitive Landscape................................................................................................119 8.1

Mergers and Acquisition ..............................................................................................................................120

8.2

Venture Capital and Funding .......................................................................................................................124

UCaaS: Company Profiles .........................................................................................................126

(Overview, Financials, Products & Services, Strategy, & Developments)* 9.1

AASTRA .........................................................................................................................................................126

9.2

ALCATEL-LUCENT........................................................................................................................................129

9.3

AT&T...............................................................................................................................................................133

9.4

AVAYA.............................................................................................................................................................137

9.5

CALLTOWER..................................................................................................................................................141

9.6

CALYX MANAGED SERVICES......................................................................................................................143

9.7

CISCO.............................................................................................................................................................145

9.8

COMPUTER SCIENCES CORPORATION (CSC) .........................................................................................149

9.9

CONNECTSOLUTIONS .................................................................................................................................153

9.10

DIMENSION DATA .........................................................................................................................................155

9.11

FONALITY ......................................................................................................................................................157

9.12

HEWLETT-PACKARD ....................................................................................................................................159

9.13

IBM..................................................................................................................................................................162

9.14

INTERACTIVE INTELLIGENCE.....................................................................................................................166

9.15

MASERGY COMMUNICATIONS....................................................................................................................169

9.16

MICROSOFT...................................................................................................................................................171

9.17

MITEL .............................................................................................................................................................175

9.18

NEC.................................................................................................................................................................178

9.19

NEXTUC .........................................................................................................................................................182

9.20

PANTERRA NETWORKS...............................................................................................................................184

9.21

SHORETEL.....................................................................................................................................................186

9.22

SIEMENS ENTERPRISE COMMUNICATIONS .............................................................................................188

9.23

TELEPO..........................................................................................................................................................190

9.24

THINKING PHONE NETWORKS ...................................................................................................................192

9.25

THRUPOINT ...................................................................................................................................................194

9.26

VERIZON COMMUNICATIONS......................................................................................................................196

9.27

VOSS ..............................................................................................................................................................200

*Details on Overview, financials, product & services, strategy, and developments might not be captured in case of unlisted companies.

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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)

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List of Tables Table Titles ...............................................................................................................................Page No. 1

Global UCaaS Market Revenue, by Geography, 2013 - 2018 ($Billion) ........................................................................24

2

Global UCaaS Market Revenue, by Technology, 2013 - 2018 ($Billion)........................................................................36

3

Global UCaaS Telephony Market Revenue, by Types, 2013 - 2018 ($Billion)...............................................................38

4

Global UCaaS Telephony Market Revenue, by Geography, 2013 - 2018 ($Billion).......................................................39

5

Global UCaaS Telephony Market Revenue, by Industry, 2013 - 2018 ($Million) ...........................................................41

6

Global UCaaS IP Telephony Market Revenue, by Geography, 2013 - 2018 ($Million)..................................................42

7

Global UCaaS IP Telephony Market Revenue, by Industry, 2013 - 2018 ($Million).......................................................43

8

Global UCaaS VOIP Market Revenue, by Geography, 2013 - 2018 ($Million) ..............................................................44

9

Global UCaaS VOIP Market Revenue, by Industry, 2013 - 2018 ($Million) ...................................................................45

10

Global UCaaS Collaboration Application Market Revenue, by Geography, 2013 - 2018 ($Million)...............................46

11

Global UCaaS Collaboration Application Market Revenue, by Industry, 2013 - 2018 ($Million) ....................................47

12

Global UCaaS Messaging Market Revenue, by Types, 2013 - 2018 ($Million) .............................................................48

13

Global UCaaS Messaging Market Revenue, by Geography, 2013 - 2018 ($Million) .....................................................50

14

Global UCaaS Messaging Market Revenue, by Industry, 2013 - 2018 ($Million) ..........................................................52

15

Global UCaaS Chat or IM Market Revenue, by Geography, 2013 - 2018 ($Million)......................................................53

16

Global UCaaS Chat or Im Market Revenue, by Industry, 2013 - 2018 ($Million)...........................................................54

17

Global UCaaS Unified Messaging Market Revenue, by Geography, 2013 - 2018 ($Million) .........................................55

18

Global UCaaS Unified Messaging Market Revenue, by Industry, 2013 - 2018 ($Million) ..............................................56

19

Global UCaaS Conferencing as a Service Solution Market Revenue, by Types, 2013 - 2018 ($Million) ......................57

20

Global UCaaS Conferencing as-a-Service Solution Market Proportion, 2013 - 2018....................................................58

21

Global UCaaS Conferencing as-a-Service Solution Market Revenue, by Geography, 2013 - 2018 ($Million)..............59

22

Global UCaaS Conferencing as-a-Service Solution Market Revenue, by Industry, 2013 - 2018 ($Million) ...................60

23

Global UCaaS Audio Conferencing as-a-Service Solution Market Revenue, by Geography, 2013 - 2018 ($Million)....61

24

Global UCaaS Audio Conferencing as-a-Service Solution Market Revenue, by Industry, 2013 - 2018 ($Million).........62

25

Global UCaaS Web Conferencing as-a-Service Solution Market Revenue, by Geography, 2013 - 2018 ($Million)......64

26

Global UCaaS Web Conferencing as-a-Service Solution Market Revenue, by Industry, 2013 - 2018 ($Million)...........65

27

Global UCaaS Video Conferencing as-a-Service Solution Market Revenue, by Geography, 2013 - 2018 ($Million)....66

28

Global UCaaS Video Conferencing as-a-Service Solution Market Revenue, by Industry, 2013 - 2018 ($Million).........67

29

Global UCaaS Presence Management Market Revenue, by Geography, 2013 - 2018 ($Million) .................................68

30

Global UCaaS Presence Management Market Revenue, by Industry, 2013 - 2018 ($Million) ......................................69

31

Global UCaaS Mobility Management Market Revenue, by Geography, 2013 - 2018 ($Million) ....................................70

32

Global UCaaS Mobility Solution Market Revenue, by Industry, 2013 - 2018 ($Million) .................................................71

33

Global UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Billion) .............................................................74

34

Global Soho UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ..............................................................76

35

Global Small Businesses UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ..........................................77

36

Global Medium Businesses UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ......................................78

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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)

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List of Tables Table Titles ...............................................................................................................................Page No. 37

Global Enterprises UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ....................................................80

38

Global Large Enterprises UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ..........................................81

39

Global UCaaS Market Revenue, by Industry Vertical, 2013 - 2018 ($Billion) ................................................................84

40

Global BFSI UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ..............................................................86

41

Global BFSI UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million)....................................................87

42

Global Telecom and IT UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ..............................................88

43

Global Telecom and IT UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million) ...................................89

44

Global Consumer Goods and Retail UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) .........................90

45

Global Consumer Goods and Retail UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million) ..............91

46

Global Healthcare UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) .....................................................92

47

Global Healthcare UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million) ..........................................93

48

Global Public Sector and Utilities UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million)..............................94

49

Global Public Sector and Utilities UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million)...................95

50

Global Logistics and Transportation UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) .........................96

51

Global Logistics and Transportation UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million)...............97

52

Global Travel and Hospitality UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ....................................98

53

Global Travel and Hospitality UCaaS Market Revenue, Organization Size, 2013 - 2018 ($Million) ..............................99

54

Global Other Industries UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ...........................................100

55

Global Other Industries UCaaS Market Revenue, Organization Size, 2013 - 2018 ($Million).....................................101

56

Global UCaaS Market Revenue, by Geography, 2013 - 2018 ($Billion) ......................................................................103

57

North America UCaaS Market Revenue, by Technology, 2013 - 2018 ($Million).........................................................104

58

North America UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million) ..............................................105

59

North America UCaaS Market Revenue, by Industry Vertical, 2013 - 2018 ($Million) .................................................106

60

Europe UCaaS Market Revenue, by Technology, 2013 - 2018 ($Million) ....................................................................107

61

Europe UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million) .........................................................108

62

Europe UCaaS Market Revenue, by Industry Vertical, 2013 - 2018 ($Million) ............................................................109

63

APAC UCaaS Market Revenue, by Technology, 2013 - 2018 ($Million) ......................................................................110

64

APAC UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million) ............................................................111

65

APAC UCaaS Market Revenue, by Industry Vertical, 2013 - 2018 ($Million)...............................................................112

66

Latin America UCaaS Market Revenue, by Technology, 2013 - 2018 ($Million) ..........................................................113

67

Latin America UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million) ...............................................114

68

Latin America UCaaS Market Revenue, by Industry Vertical, 2013 - 2018 ($Million) ..................................................115

69

Middle East and Africa UCaaS Market Revenue, by Technology, 2013 - 2018 ($Million) ............................................116

70

Middle East and Africa UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million) .................................117

71

Middle East and Africa UCaaS Market Revenue, by Industry Vertical, 2013 - 2018 ($Million) ....................................118

72

Aastra: Revenue, 2010 - 2011 ($Million)......................................................................................................................127

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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)

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List of Tables Table Titles ...............................................................................................................................Page No. 73

Aastra: Revenue by Geography, 2011 - 2012 ($Million) ..............................................................................................127

74

Alcatel-Lucent: Revenue, 2010 - 2011 ($Million) .........................................................................................................130

75

Alcatel-Lucent: Revenue by Segment, 2010 - 2011 ($Million) .....................................................................................130

76

Alcatel-Lucent: Revenue by Geography, 2010 - 2011 ($Million) ..................................................................................131

77

AT&T: Revenue, 2010 - 2011 ($Million)........................................................................................................................135

78

AT&T: Revenue by Segment, 2010 - 2011 ($Million) ...................................................................................................136

79

Avaya: Revenue, 2010-2011 ($Million) ........................................................................................................................138

80

Avaya: Segment Revenue, 2010-2011 ($Million).........................................................................................................139

81

Avaya: Geographic Revenue, 2010-2011 ($Million).....................................................................................................139

82

Cisco Systems: Revenue, 2010 - 2011 ($Million) ........................................................................................................146

83

Cisco Systems: Revenue by Segment, 2010 - 2011 ($Million) ....................................................................................147

84

Cisco Systems: Revenue by Geography, 2010 - 2011 ($Million) .................................................................................147

85

CSC: Revenue, 2010-2011 ($Million) ..........................................................................................................................151

86

CSC: Revenue by Segment, 2010 - 2011 ($Million) ....................................................................................................152

87

HP: Revenue, 2010 - 2011 ($Million) ...........................................................................................................................160

88

HP: Segment Revenue, 2010 - 2011 ($Million)............................................................................................................161

89

IBM: Revenue, 2010-2011 ($Million)............................................................................................................................163

90

IBM: Revenue by Segment, 2010 - 2011 ($Million) .....................................................................................................164

91

IBM: Revenue by Geography, 2010 - 2011 ($Million) ..................................................................................................164

92

Interactive Intelligence: Revenue, 2010 - 2011 ($Million) ............................................................................................167

93

Interactive Intelligence: Revenue, by Segment, 2010 - 2011 ($Million) .......................................................................167

94

Microsoft: Revenue, 2011 - 2012 ($Million) .................................................................................................................172

95

Microsoft: Revenue by Segment, 2011 - 2012 ($Million) .............................................................................................173

96

Microsoft: Revenue by Geography, 2011 - 2012 ($Million) ..........................................................................................173

97

Mitel: Revenue, 2011 - 2012 ($Million) ........................................................................................................................176

98

Mitel: Revenue by Segment, 2011 - 2012 ($Million) ....................................................................................................176

99

Mitel: Revenue by Geography, 2011 - 2012 ($Million) .................................................................................................177

100

NEC: Revenue, 2011 - 2012 ($Million) ........................................................................................................................179

101

NEC: Revenue by Segment, 2011 - 2012 ($Million) ....................................................................................................180

102

NEC: Revenue by Geography, 2011 - 2012 ($Million) .................................................................................................180

103

Verizon: Revenue, 2011 - 2012 ($Million) ....................................................................................................................198

104

Verizon: Revenue by Segment, 2011 - 2012 ($Million) ................................................................................................199

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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)

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List of Figures Figure Titles

..........................................................................................................................Page No

1

Global UCaaS Market Revenue, by Geography, 2013 - 2018 ($Billion) ........................................................................25

2

Impact Analysis of DRO .................................................................................................................................................34

3

Global UCaaS Market Revenue, by Technology, 2013 - 2018 ($Billion)........................................................................37

4

Global UCaaS Telephony Market Revenue, by Types, 2013 - 2018 ($Billion)...............................................................38

5

Global UCaaS Telephony Market Revenue, by Geography, 2013 - 2018 ($Billion).......................................................40

6

Global UCaaS Messaging Market Revenue, by Types, 2013 - 2018 ($Million) .............................................................49

7

Global UCaaS Messaging Market Revenue, by Geography, 2013 - 2018 ($Million) .....................................................51

8

Global UCaaS Conferencing as-a-Service Solution Market Proportion, 2013 - 2018....................................................58

9

Global UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Billion) .............................................................75

10

Global UCaaS Market Revenue, by Industry Vertical, 2013 - 2018 ($Billion) ................................................................85

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Unified Communication as-a-service (UCaaS) Market Advancements,

TC 1353

Emerging Applications, Business Models, Technology Roadmaps,

2013

Global Forecasts & Analysis (2013 - 2018)

Sample Tables Global UCaaS Market Revenue, by Technology, 2013 - 2018 ($Billion) Technology

2013

2014

2015

2016

2017

2018

CAGR% (2013-2018)

2018

CAGR% (2013-2018)

2018

CAGR% (2013-2018)

Telephony Collaboration Application Messaging

e l p am

Conferencing

s e l b Ta

S

Presence Management Mobility Total

Global UCaaS Telephony Market Revenue, by Types, 2013 - 2018 ($Billion) Type

2013

s e l b a T e pl

2014

IP Telephony

2015

2016

2017

Sam

VoIP Total

Global UCaaS Telephony Market Revenue, by Industry, 2013 - 2018 ($Million) Industry

2013

2014

2015

2016

2017

BFSI Telecom and IT Consumer goods and Retail

e l p am

Healthcare Public sector and Utilities Logistics and Transportation

S

Travel and Hospitality Others Total

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s e l b Ta


Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)

TC 1353 2013

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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)

TC 1353 2013

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Related Reports Business Process as a Service (BPaaS) Market – Global Advancements, Business Models, Technology Roadmap, Worldwide Forecasts & Analysis (2013 – 2018) Globalization of markets has lead to changing business needs, increasing the complexities of various business processes for enterprises. Business needs such as transportation or shipping management, human resource management, and other business processes are mounting expenses rapidly with no access to expertise.. Report code: TC 1440

Cloud Backend-as-a-service (BaaS)/ Mobile BaaS (MBaaS) Market - Global Advancements, Business Models, Technology Roadmap, Forecasts & Analysis (2012 – 2017) Backend as a Service (BaaS) is a middleware service which is similar to ‘Platform as a Service’. In BaaS, the application developer outsources the creation of backend, server side programming and the development of server side code blocks to a third party service provider called a BaaS provider. In addition to this, BaaS providers provide data storage, ready to integrate features like push notifications, social media integration, Application usage analytics, User management, SDK , APIs, etc. BaaS provides several advantages to it users like reduction in the development time and deployment time to market; reduction in complexities and redundancies of the application development process; minimal initial investment required for application development.

Report code: TC 1277

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Unified Communication as-a-Service (UCaaS) Market - (2013 - 2018) - Brochure