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TC 1744 | 2013

ENTERPRISE SOCIAL SOFTWARE/NETWORKING MARKET Global Advancements, Demand Analysis & Worldwide Market Forecasts (2013 – 2018) Report Description

Executive Summary

Table of Contents List of Tables Sample Tables Related Reports About Markets and Markets

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Enterprise Social Software/Networking Market - Global Advancements, Demand

TC 1774

Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

Report Description Key Take-Aways •

To analyze the market structure by identifying various sub-segments in the enterprise social software market.

To analyze opportunities in the ESS market by identifying high growth segments in this market.

To identify major trends and factors driving or inhibiting the growth of the Enterprise Social Software market.

To forecast the market size of Enterprise Social Software (ESS) market across various sub-segments, geographies and verticals.

To strategically profile key players in this market and comprehensively analyze their products and core competencies in the market.

To track and analyze competitive developments such as mergers and acquisitions, joint venture and collaborations, new product developments, venture capital funding and the overall competitive ecosystem in the global Enterprise Social Software market.

To strategically analyze each submarket with respect to individual growth trends and contribution to the overall Enterprise Social Software market.

Report Overview Enterprise Social Software (ESS) refers to a social networking layer on top of tradition collaborative tools, which enables content sharing, along with additional features such as document sharing, wikis, microblogging, shared spaces and communities, amongst other business applications. These solutions provide enterprises with several advantages including increased transparency, better communication of business ideas and information, flexibility and performance along with simplified operations.

demand of ‘social connectedness’, on a real-time basis. These solutions are well positioned to bring businesses closer, despite time zone barriers and organizational structures. MarketsandMarkets further expects that the integration of enterprise social software tools with the existing collaborative organizational tools and applications will further enhance the growth of enterprises, while ensuring their compliance and regulatory policies. The Enterprise Social Software (ESS) market is broadly segmented by type of deployment models: On-premise and On-demand, By type of service consumers: Small Office Home Office (SOHO), Small and Medium Businesses (SMB), Enterprises; By type of verticals: Banking and Finance Service Insurance (BFSI), Academia and Government, Healthcare and Life Sciences, Retail, High Tech and Telecommunications and other sectors; By geographies: North America (NA), Asia Pacific and China (APAC), Europe (EU), Middle East Africa (MEA) and Latin America (LA).

Rising need for enterprise internetworking amongst employees, partners, distributors,suppliers and others in the business value chain has given way to growing employment of ESS across desktops, laptops and mobile personal devices. While enterprises across the globe are looking forward to incubate ESS into their current work scenarios, ESS providers look forward to gain better competitive advantage in the emerging market by creating new technological features that facilitate the quicker adoption of these. MarketsandMarkets believes that the need for increasing enterprise productivity, along with cost control measures is playing a pivotal role in shaping the future of enterprise social software. Even though the adoption of these tools is relatively slow due to closed mindsets of the top management ; these solutions are expected to grow steadily and have a pervasive existence across all major verticals, owing to the growing

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Enterprise Social Software/Networking Market - Global Advancements, Demand

TC 1774

Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

Report Description Markets Covered This research report categorizes the global market for ESS Solutions for forecasting the revenues and analyzing the trends in each of the following sub-markets:

On the basis of Geography:

On the basis of Deployment and Service: •

On Demand (SaaS)

On-Premise

North America (NA)

Europe (EU)

Middle-East Africa (MEA)

Asia-Pacific and Japan (APAC)

Latin America

On the basis of Service Consumers: •

Small Office Home Office (SOHO)

Small and Medium Businesses (SMB)

Enterprises

On the basis of Verticals: •

Academia and Government

Banking, Financial Services and Insurance (BFSI)

Healthcare and Life Sciences

Retail

High Tech and Telecommunications & Others

Stakeholders •

Telecommunication Providers

Government Councils

IT and High Tech Companies

Software Development Companies

Cloud Service Providers

Enterprise Collaboration Providers

Enterprise Data Centers

Networking Companies

Research Methodology This research study is a result of thorough secondary and primary research, followed by various data triangulation

methods and proprietary market estimation models.

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Enterprise Social Software/Networking Market - Global Advancements, Demand

TC 1774

Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

Report Description Secondary Research We have used various secondary research sources such as directories, articles, blogs, whitepapers and paid databases such as OneSource, Hoovers and Factiva to identify and collect information for extensive technical and commercial study of the enterprise social software market.

pricing models and their respective customer bases. This data was collated and further scrutinized based on individual revenues, contributions from various geographies and verticals. Each company was further studied to understand their respective product offerings and features.

Key vendors in the Enterprise Social ecosystem were identified and studied individually, to understand the business models,

Primary Research The primary research for this report comprised research interviews conducted with senior executives and/or managers of various enterprise social software providers. The survey and interviews were not just confined to Tier 1 players, but also included startups and prominent regional players to understand regional focus and adoption trends, apart from a generic global

Respondents were led through a questionnaire to gather quantitative and qualitative inputs on their operations, performance, strategies, revenues, and views on the overall market, including key developments and adoption trends. Collated analysis and insights were shared, discussed and validated by market players to ensure accuracy and authenticity.

analysis.

Data Triangulation Data from interviews was further consolidated, checked for consistency and accuracy, and then collated into the MarketsandMarkets data model to arrive at the market numbers following a bottom-up and top-down approach.

• Top-Down: Upon estimation and validation of the main market size, further segmentation was done based on consolidated inputs from key players, with respect to regional adoption trends, pervasiveness across different verticals, type of endusers and corresponding pricing models.

• Bottom-Up: Individual company revenues and insights from discussions were considered for sizing the market. This was further triangulated based on type of companies, their individual offerings, revenue percentage specific to the Enterprise Social market.

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Enterprise Social Software/Networking Market - Global Advancements, Demand

TC 1774

Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

Executive Summary Enterprise social solutions are fast gaining pace in the current enterprise ecosystem. These solutions are positioned as flexible and user-friendly tools which are focused on enhancing the business value of enterprises across all geographies. Enterprise Social systems and solutions bring various benefits beyond sheer connectivity and social networking.

Even though the benchmarking of enterprise social solutions remains an ambiguity amongst organizations, enterprises are slowly coming to terms with the hidden benefits of these solutions. Global adoption trends and a prominent pervasiveness across most verticals are clear indications of a positive growth, as early adopters are already evangelizing the various advantages of this social suite.

Enterprise social solutions amalgamate traditional collaboration suites with a much needed social layer, pervasive across most geographical regions and vertical segments. The solution provides a social platform for evolving businesses, while also ensuring flexibility, in terms of reach, deployment, and administration. While the ‘enterprise social’ concept began with an emphasis on ‘social sharing’ amongst employees within an enterprise, the solution offerings have already widened beyond within-enterprise to within-the-ecosystem, thereby enabling social connectedness with channel partners, distributors and customers alike.

MarketsandMarkets expects an increasing uptake of these solutions across enterprises, while investments in social software gain prominence across borders. Enterprise solutions are not just expected to move beyond the initial skepticism, but also being considered as a ‘wonder solution’ for improving brand value through smoother communications and seamless connectivity across all departments. MarketsandMarkets expects the enterprise social solutions market to grow from $xx million in 2012 to $xx billion by 2018, at a CAGR of xx%.

Global Enterprise Social Market Revenue, 2013 – 2018 ($Million) Enterprise Social Software

2012

2013

2014

2015

2016

2017

Market Revenue ($Million)

XX

XX

XX

XX

XX

XX

XX

XX

Y-O-Y (%)

XX

XX

XX

XX

XX

XX

XX

XX

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2018 CAGR% (2013-2018)


Enterprise Social Software/Networking Market - Global Advancements, Demand

TC 1774

Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

Table of Contents Chapter Headings .................................................................................................................Page No 1.

Introduction ................................................................................................................................20 1.1

Key Take-Aways ..............................................................................................................................................20

1.2

Report Description..........................................................................................................................................20

1.3

Markets Covered .............................................................................................................................................22

1.4

Stakeholders....................................................................................................................................................23

1.5

Forecast Assumptions ...................................................................................................................................23

1.6

Research Methodology...................................................................................................................................24

1.6.1

Secondary research...................................................................................................................................24

1.6.2

Primary research .......................................................................................................................................25

1.6.3

Data triangulation.......................................................................................................................................25

2.

Executive Summary......................................................................................................................26

3.

Market Overview ...........................................................................................................................28 3.1

Market Definition .............................................................................................................................................29

3.2

Market Segmentation......................................................................................................................................30

3.3

Enterprise Social Software Ecosystem.........................................................................................................30

3.3.1

Standalone social software solution providers...........................................................................................31

3.3.2

Collaboration solution providers ................................................................................................................31

3.3.3

Enterprise application add-on providers ....................................................................................................31

3.4

Overall Market Size .........................................................................................................................................32

3.5

Public Social Solutions Vs Enterprise Social Solutions Comparison .......................................................33

3.6

Market Dynamics.............................................................................................................................................34

3.6.1

Drivers .....................................................................................................................................................34

3.6.1.1 Enterprise social adds value to businesses........................................................................................34 3.6.1.2 Accommodating features ....................................................................................................................35 3.6.1.3 Employees popular demand ...............................................................................................................35 3.6.1.4 Riding the current trend ......................................................................................................................35 3.6.2

Restraints and challenges .........................................................................................................................35

3.6.2.1 Skeptical approach .............................................................................................................................35 3.6.2.2 Initial setup costs ................................................................................................................................36 3.6.2.3 Profusion of tools and lack of integration............................................................................................36

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Enterprise Social Software/Networking Market - Global Advancements, Demand

TC 1774

Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

Table of Contents Chapter Headings .................................................................................................................Page No 3.6.3

Opportunities .............................................................................................................................................36

3.6.3.1 Multi-vertical focus ..............................................................................................................................37 3.6.3.2 Bring Your Own Device (BYOD) Ecosystem.......................................................................................37 3.6.4

Impact analysis of DROS...........................................................................................................................37

4. Enterprise Social Software: Market Size and Forecast by Deployment ......................................39 4.1

Introduction .....................................................................................................................................................40

4.2

On-premise .....................................................................................................................................................42

4.2.1

Overview ....................................................................................................................................................42

4.2.2

Market size and forecast by vertical ..........................................................................................................42

4.2.3

Market size and forecast by end-user........................................................................................................45

4.2.4

Market size and forecast by geography.....................................................................................................47

4.3

On-demand (SaaS) ..........................................................................................................................................49

4.3.1

Overview ....................................................................................................................................................49

4.3.2

Market size and forecast by vertical ..........................................................................................................49

4.3.3

Market size and forecast by end-user........................................................................................................51

4.3.4

Market size and forecast by geography.....................................................................................................54

5. Enterprise Social Software: Market Size and Forecast by Type of Service Consumer..............56 5.1

Small Office/home Office (SOHO)..................................................................................................................59

5.1.1

Overview ....................................................................................................................................................59

5.1.2

Market size and forecast by vertical ..........................................................................................................59

5.2

Small and Medium Businesses (SMB) ..........................................................................................................62

5.2.1

Overview ....................................................................................................................................................62

5.2.2

Market size and forecast by vertical ..........................................................................................................62

5.3

Enterprises .....................................................................................................................................................65

5.3.1

Overview ....................................................................................................................................................65

5.3.2

Market size and forecast by vertical ..........................................................................................................65

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Enterprise Social Software/Networking Market - Global Advancements, Demand

TC 1774

Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

Table of Contents Chapter Headings .................................................................................................................Page No 6. Enterprise Social Software: Market Size and Forecast by Type of Verticals ..............................68 6.1

Introduction

................................................................................................................................................69

6.2

Academia & Government ...............................................................................................................................72

6.2.1

Overview

6.2.2

Market size and forecast by type of deployment .......................................................................................72

6.2.3

Market size and forecast by type of end-user............................................................................................75

6.2.4

Market size and forecast by geography.....................................................................................................76

6.3

................................................................................................................................................72

Banking, Financial Services & Insurance (BFSI) .........................................................................................79

6.3.1

Overview

6.3.2

Market size and forecast by type of deployment .......................................................................................79

6.3.3

Market size and forecast by type of end-user............................................................................................81

6.3.4

Market size and forecast by type of geography .........................................................................................83

6.4

................................................................................................................................................79

Healthcare & Life Sciences ............................................................................................................................86

6.4.1

Overview

6.4.2

Market size and forecast by type of deployment .......................................................................................86

6.4.3

Market size and forecast by type of end-user............................................................................................88

6.4.4

Market size and forecast by geography.....................................................................................................90

6.5

................................................................................................................................................86

High Tech & Telecommunications .................................................................................................................92

6.5.1

Overview

6.5.2

Market size and forecast by type of deployment .......................................................................................92

6.5.3

Market size and forecast by type of end-user............................................................................................95

6.5.4

Market size and forecast by geography.....................................................................................................97

6.6

Retail

................................................................................................................................................92

................................................................................................................................................99

6.6.1

Overview

6.6.2

Market size and forecast by type of deployment .......................................................................................99

6.6.3

Market size and forecast by type of end-user..........................................................................................101

6.6.4

Market size and forecast by geography...................................................................................................103

6.7

Others

................................................................................................................................................99

..............................................................................................................................................105

6.7.1

Overview

..............................................................................................................................................105

6.7.2

Market size and forecast by type of deployment .....................................................................................106

6.7.3

Market size and forecast by type of end-user..........................................................................................108

6.7.4

Market size and forecast by geography ...................................................................................................110

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Enterprise Social Software/Networking Market - Global Advancements, Demand

TC 1774

Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

Table of Contents Chapter Headings .................................................................................................................Page No 7. Enterprise Social Software: Market Size and Forecast by Geographies ...................................112 7.1

North America(NA) ........................................................................................................................................116

7.1.1

Overview

7.1.2

Market size and forecast by type of end-user ..........................................................................................116

7.2

Europe (EU)

..............................................................................................................................................116

..............................................................................................................................................118

7.2.1

Overview

7.2.2

Market size and forecast by type of end-user ..........................................................................................118

7.3

..............................................................................................................................................118

Asia-Pacific and Japan (APAC)....................................................................................................................121

7.3.1

Overview

7.3.2

Market size and forecast by type of end-user..........................................................................................121

7.4

..............................................................................................................................................121

Middle East and Africa (MEA) ......................................................................................................................124

7.4.1

Overview

7.4.2

Market size and forecast by type of end-user..........................................................................................124

7.5

..............................................................................................................................................124

Latin America (LA) ........................................................................................................................................126

7.5.1

Overview

....................................................................................................................................................126

7.5.2

Market size and forecast by type of end-user..........................................................................................126

8. Enterprise Social Software: Demand Analysis ............................................................................129 8.1

Technology Solutions (Usage Percentage) ................................................................................................130 8.1.1

Document management and collaboration ..............................................................................................131

8.1.2

Instant messaging....................................................................................................................................131

8.1.3

Enterprise wikis and shared spaces ........................................................................................................131

8.1.4

Enterprise social networking groups........................................................................................................132

8.1.5

Enterprise microblogging .........................................................................................................................132

8.1.6

Enterprise community and blogs .............................................................................................................132

8.2

Enterprise Functions (Usage Percentage)..................................................................................................133

8.2.1

Human Resources (HR) ..........................................................................................................................133

8.2.2

Information Technology (IT) .....................................................................................................................134

8.2.3

Marketing

8.2.4

Operations .............................................................................................................................................134

8.2.5

Research and Development (R&D) .........................................................................................................135

8.2.6

Sales

.............................................................................................................................................135

8.2.7

Others

.............................................................................................................................................136

.............................................................................................................................................134

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Enterprise Social Software/Networking Market - Global Advancements, Demand

TC 1774

Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

Table of Contents Chapter Headings .................................................................................................................Page No 9. Enterprise Social Software: Pain Points and Future Approaches .............................................137 9.1

Pain Points – Now.............................................................. ...........................................................................137 9.1.1

Compliance issues.................................................... ..............................................................................137

9.1.2

Nascent social business maturity ....................... ...................................................................................137

9.1.3

Lack of metrics for benchmarking....................... ....................................................................................138

9.2

Future Focus and Opportunities .................................. ..............................................................................139 9.2.1

Value creation: by relationships vs technology.............................................................. ......................... 139

9.2.2

Enterprise goes social ........................................... ................................................................................139

9.2.3

Integration of existing platforms ..................... ........................................................................................140

10 . Competitive Landscape .............................................................................................................141 10.1

Venture Capital Funding...............................................................................................................................141

10.2

Mergers and Acquisitions ............................................................................................................................144

10.3

Joint Venture & Collaborations....................................................................................................................158

10.4

New Product Launches ................................................................................................................................161

11.

Company Profiles .......................................................................................................................166 (Overview, Financials, Products & Services, Strategy, & Developments)*

11.1

ACQUIA

...................................................................................................................................................166

11.2

ATLASSIAN ...................................................................................................................................................169

11.3

ATOS ORIGINS ..............................................................................................................................................171

11.4

AUTODESK ...................................................................................................................................................173

11.5

BROADVISION...............................................................................................................................................176

11.6

CISCO

...................................................................................................................................................179

11.7

CITRIX

...................................................................................................................................................181

11.8

GOOGLE INC .................................................................................................................................................183

11.9

HARMON.IE ...................................................................................................................................................185

11.10 HYPEROFFICE...............................................................................................................................................187 11.11 IBM

...................................................................................................................................................190

11.12 JIVE INC

...................................................................................................................................................193

11.13 LIFERAY

...................................................................................................................................................196

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Enterprise Social Software/Networking Market - Global Advancements, Demand

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Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

Table of Contents Chapter Headings .................................................................................................................Page No 11.14 LITHIUM

...................................................................................................................................................198

11.15 MANGOAPPS.................................................................................................................................................200 11.16 MICROSOFT...................................................................................................................................................202 11.17 NEWSGATOR TECHNOLOGIES ...................................................................................................................204 11.18 OPEN TEXT CORP ........................................................................................................................................206 11.19 SALESFORCE................................................................................................................................................209 11.20 SOCIALTEXT..................................................................................................................................................212 11.21 TELLIGENT ...................................................................................................................................................215 11.22 TIBCO

...................................................................................................................................................217

11.23 VMWARE

...................................................................................................................................................220

11.24 ZYNCRO TECH ..............................................................................................................................................222 11.25 OTHER KEY INNOVATORS ...........................................................................................................................225 11.25.1

Attachmate-Novell................................................................................................................................225

11.25.2

Doubledutch .........................................................................................................................................225

11.25.3

Immer-uptodate....................................................................................................................................226

11.25.4

Innov8tif Solutions................................................................................................................................227

11.25.5

Magnet Systems ..................................................................................................................................227

11.25.6

Moxie Software ....................................................................................................................................227

11.25.7

Mzinga..................................................................................................................................................228

11.25.8

Oracle...................................................................................................................................................229

11.25.9

SABA....................................................................................................................................................230

11.25.10 SAP (SUCCESSFACTORS-CUBETREE)............................................................................................230

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Enterprise Social Software/Networking Market - Global Advancements, Demand

TC 1774

Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

List of Tables Table Titles

..........................................................................................................................Page No

1

Forecast Assumptions....................................................................................................................................................23

2

Global Enterprise Social Market Revenue, 2013 - 2018 ($Million) ................................................................................27

3

Global Enterprise Social Market Revenue, 2013 - 2018 ($Million) ................................................................................32

4

Impact Analysis of DROS on The ESN Market ..............................................................................................................38

5

Global Enterprise Social Market Revenue, by Type of Deployment, 2013 - 2018 ($Million) .........................................40

6

Global Enterprise Social Market Revenue, by Type of Deployment, by Proportion, 2013 - 2018 (%) ...........................41

7

Global Enterprise Social Market Revenue, by Type of Deployment, 2013 - 2018 (Y-o-Y %).........................................41

8

Global Enterprise Social Market Revenue, by On-premise, by Vertical, 2013 - 2018 ($Million) ....................................43

9

Global Enterprise Social Market Revenue, by On-premise by Vertical, 2013 - 2018 (Y-o-Y %) ....................................44

10

Global Enterprise Social Market Revenue, by On-premise, by End-user, 2013 - 2018 ($Million) .................................45

11

Global Enterprise Social Market Revenue, by On-premise, by End-user, 2013 - 2018 (Y-o-Y %).................................46

12

Global Enterprise Social Market Revenue, by On-premise, by Geography, 2013 - 2018 ($Million) ..............................47

13

Global Enterprise Social Market Revenue, by On-premise, by Geography, 2013 - 2018 (Y-o-Y %) .............................48

14

Global Enterprise Social Market Revenue, by On-demand, by Vertical, 2013 - 2018 ($Million)....................................49

15

Global Enterprise Social Market Revenue, by On-demand, by Vertical, 2013 - 2018 (Y-o-Y %) ...................................50

16

Global Enterprise Social Market Revenue, by On-demand, by End-user, 2013 - 2018 ($Million) .................................52

17

Global Enterprise Social Market Revenue, by On-demand, by End-user, 2013 - 2018 (Y-o-Y %) ................................53

18

Global Enterprise Social Market Revenue, by On-demand, by Geography, 2013 - 2018 ($Million) ..............................54

19

Global Enterprise Social Market Revenue, by On-demand, by Geography, 2013 - 2018 (Y-o-Y %) .............................55

20

Global Enterprise Social Market Revenue, by End-user, 2013 - 2018 ($Million) ...........................................................57

21

Global Enterprise Social Market Revenue, by End-user, by Proportion, 2013 – 2018 (%)............................................58

22

Global Enterprise Social Market, by End-user, 2013 - 2018 (Y-o-Y %)..........................................................................58

23

Global Soho - Enterprise Social Market Revenue, by Vertical, 2013 - 2018 ($Million) ..................................................60

24

Global Soho - Enterprise Social Market Revenue, by Vertical, 2013 - 2018 (Y-o-Y %) .................................................61

25

Global Smb - Enterprise Social Market Revenue, by Vertical, 2013 - 2018 ($Million) ...................................................63

26

Global Smb - Enterprise Social Market Revenue, by Vertical, 2013 - 2018 (Y-o-Y %) ..................................................64

27

Global Enterprise Social Market Revenue, by Enterprises, by Vertical , 2013 - 2018 ($Million)....................................66

28

Global Enterprise Social Market Revenue, by Enterprises, by Vertical, 2013 - 2018 (Y-o-Y %)....................................67

29

Global Enterprise Social Market Revenue, by Vertical, 2013 - 2018 ($Million)..............................................................69

30

Global Enterprise Social Market Revenue, by Vertical, by Proportion, 2013 – 2018 (%) ..............................................70

31

Global Enterprise Social Market Revenue, by Vertical, 2013 - 2018 (Y-o-Y %).............................................................71

32

Global Enterprise Social Market Revenue, by ACAD & Govt, by Type of Deployment, 2013 - 2018 ($Million) .............73

33

Global Enterprise Social Market Revenue, by ACAD & Govt, by Type of Deployment, 2013 - 2018 (Y-o-Y %) ............74

34

Global Enterprise Social Market Revenue, by ACAD & Govt, by Type End-user, 2013 - 2018 ($Million)......................75

35

Global Enterprise Social Market Revenue, by ACAD & Govt, by Type of End-user, 2013 - 2018 (Y-o-Y %).................76

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Enterprise Social Software/Networking Market - Global Advancements, Demand

TC 1774

Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

List of Tables Table Titles

..........................................................................................................................Page No

36

Global Enterprise Social Market Revenue, by ACAD & Govt, by Geography, 2013 - 2018 ($Million) ...........................77

37

Global Enterprise Social Market Revenue, by ACAD & Govt, by Geography, 2013 - 2018 (Y-o-Y %) ..........................78

38

Global Enterprise Social Market Revenue, by BFSI by Type of Deployment, 2013 - 2018 ($Million)............................80

39

Global Enterprise Social Market Revenue, by BFSI by Type of Deployment, 2013 - 2018 (Y-o-Y %)...........................80

40

Global Enterprise Social Market Revenue, by BFSI by Type of Deployment, 2013 - 2018 (Y-o-Y %)...........................81

41

Global Enterprise Social Market Revenue, by BFSI by Type of End-user, 2013 - 2018 ($Million) ................................82

42

Global Enterprise Social Market Revenue, by BFSI by Type of End-user, 2013 - 2018 (Y-o-Y %)................................82

43

Global Enterprise Social Market Revenue, by BFSI by Geography, 2013 - 2018 ($Million) ..........................................84

44

Global Enterprise Social Market Revenue, by BFSI by Geography, 2013 - 2018 (Y-o-Y %) .........................................85

45

Global Enterprise Social Market Revenue, by Healthcare, by Type of Deployment, 2013 - 2018 ($Million) .................87

46

Global Enterprise Social Market Revenue, by Healthcare, by Type of Deployment, 2013 - 2018 (Y-o-Y %) ................87

47

Global Enterprise Social Market Revenue, by Healthcare, by Type of End-user, 2013 - 2018 ($Million) ......................88

48

Global Enterprise Social Market Revenue, by Healthcare, by Type of End-user, 2013 - 2018 (Y-o-Y %) .....................89

49

Global Enterprise Social Market Revenue, by Healthcare, by Geography, 2013 - 2018 ($Million)................................90

50

Global Enterprise Social Market Revenue, by Healthcare, by Geography, 2013 - 2018 (Y-o-Y %)...............................91

51

Global Enterprise Social Market Revenue, by High Tech & Telecom, by Type of Deployment, 2013 - 2018 ($Million) .93

52

Global Enterprise Social Market Revenue, by High Tech & Telecom, by Type of Deployment, 2013 - 2018 (Y-o-Y %) 94

53

Global Enterprise Social Market Revenue, by High Tech & Telecom, by Type of End-user, 2013 - 2018 ($Million)......95

54

Global Enterprise Social Market Revenue, by High Tech & Telecom, by Type of End-user, 2013 - 2018 (Y-o-Y %) .....96

55

Global Enterprise Social Market Revenue, by High Tech & Telecom, by Geography, 2013 - 2018 ($Million) ...............97

56

Global Enterprise Social Market Revenue, by High Tech & Telecom, by Geography, 2013 - 2018 (Y-o-Y %)...............98

57

Global Enterprise Social Market Revenue, by Retail, by Type of Deployment, 2013 - 2018 ($Million) .......................100

58

Global Enterprise Social Market Revenue, by Retail, by Type of Deployment, 2013 - 2018 (Y-o-Y %).......................100

59

Global Enterprise Social Market Revenue, by Retail, by Type of End-user, 2013 - 2018 ($Million) ............................101

60

Global Enterprise Social Market Revenue, by Retail, by Type of End-user, 2013 - 2018 (Y-o-Y %) ...........................102

61

Global Enterprise Social Market Revenue, by Retail, by Geography, 2013 - 2018 ($Million) ......................................103

62

Global Enterprise Social Market Revenue, by Retail, by Geography, 2013 - 2018 (Y-o-Y %) .....................................104

63

Global Enterprise Social Market Revenue, by Others, by Type of Deployment, 2013 - 2018 ($Million) ......................106

64

Global Enterprise Social Market Revenue, by Others, by Type of Deployment, 2013 - 2018 (Y-o-Y %) .....................107

65

Global Enterprise Social Market Revenue, by Others, by Type of End-user, 2013 - 2018 ($Million)...........................108

66

Global Enterprise Social Market Revenue, by Others, by Type of End-user, 2013 - 2018 (Y-o-Y %)..........................109

67

Global Enterprise Social Market Revenue, by Others, by Geography, 2013 - 2018 ($Million).....................................110

68

Global Enterprise Social Market Revenue, by Others, by Geography, 2013 - 2018 (Y-o-Y %) ....................................111

69

Global Enterprise Social Market Revenue, by Geography, 2013 - 2018 ($Million) ......................................................113

70

Global Enterprise Social Market Revenue, by Geography, by Proportion, 2013 - 2018 (%)........................................114

71

Global Enterprise Social Market Revenue, by Geography, 2013 - 2018 (Y-o-Y %) .....................................................115

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TC 1774

Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

List of Tables Table Titles

..........................................................................................................................Page No

72

Enterprise Social Market Revenue, by NA, by Type of End-user, 2013 - 2018 ($Million) ............................................117

73

Enterprise Social Market Revenue, by NA, by Type of End-user, 2013 - 2018 (Y-o-Y %) ...........................................117

74

Enterprise Social Market Revenue, by Europe, by Type of End-user, 2013 - 2018 ($Million)......................................119

75

Enterprise Social Market Revenue, by Europe, by Type of End-user, 2013 - 2018 (Y-o-Y %) ....................................120

76

Enterprise Social Market Revenue, by APAC, by Type of End-user, 2013 - 2018 ($Million)........................................122

77

Enterprise Social Market Revenue, by APAC, by Type of End-user, 2013 - 2018 (Y-o-Y %).......................................123

78

Enterprise Social Market Revenue, by MEA, by Type of End-user, 2013 - 2018 ($Million) .........................................124

79

Enterprise Social Market Revenue, By MEA, By Type of End-user, 2013 - 2018 (y-o-y %) ........................................125

80

Enterprise Social Market Revenue, By LA, By Type of End-user, 2013 - 2018 ($Million)............................................127

81

Enterprise Social Market Revenue, By LA, By Type of End-user, 2013 - 2018 (Y-o-Y %)...........................................127

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Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

List of Figures Figure Titles

..........................................................................................................................Page No

1

Global Enterprise Social Market, 2013 - 2018 (Y-o-Y %)...............................................................................................32

2

Global Enterprise Social Market Revenue, by Type of Deployment, 2013 - 2018 (Y-o-Y %).........................................42

3

Global Enterprise Social Market Revenue, by On-premise by Vertical, 2013 - 2018 (Y-o-Y %) ....................................44

4

Global Enterprise Social Market Revenue, by On-premise, by End-user, 2013 - 2018 (Y-o-Y %).................................46

5

Global Enterprise Social Market Revenue, by On-premise, by Geography, 2013 - 2018 (Y-o-Y %) .............................48

6

Global Enterprise Social Market Revenue, by On-demand, by Vertical, 2013 - 2018 (Y-o-Y %) ...................................51

7

Global Enterprise Social Market Revenue, by On-demand, by End-user, 2013 - 2018 (Y-o-Y %) ................................53

8

Global Enterprise Social Market Revenue, by On-demand, by Geography, 2013 - 2018 (Y-o-Y %) .............................55

9

Global Enterprise Social Market, by End-user, 2013 - 2018 (Y-o-Y %)..........................................................................59

10

Global Soho - Enterprise Social Market Revenue, by Vertical, 2013 - 2018 (Y-o-Y %) .................................................61

11

Global Smb - Enterprise Social Market Revenue, by Vertical, 2013 - 2018 (Y-o-Y %) ..................................................64

12

Global Enterprise Social Market Revenue, by Enterprises, by Vertical, 2013 - 2018 (Y-o-Y %)....................................67

13

Global Enterprise Social Market Revenue, by Vertical, 2013 - 2018 (Y-o-Y %).............................................................71

14

Global Enterprise Social Market Revenue, by Acad & Govt, by Type of Deployment, 2013 - 2018 (Y-o-Y %)..............74

15

Global Enterprise Social Market Revenue, by Acad & Govt, by Type of End-user, 2013 - 2018 (Y-o-Y %)...................76

16

Global Enterprise Social Market Revenue, by Acad & Govt, by Geography, 2013 - 2018 (Y-o-Y %) ............................78

17

Global Enterprise Social Market Revenue, by BFSI by Type of Deployment, 2013 - 2018 (Y-o-Y %)...........................81

18

Global Enterprise Social Market Revenue, by BFSI by Type of End-user, 2013 - 2018 (Y-o-Y %)................................83

19

Global Enterprise Social Market Revenue, by BFSI by Geography, 2013 - 2018 (Y-o-Y %) .........................................85

20

Global Enterprise Social Market Revenue, by Healthcare, by Type of Deployment, 2013 - 2018 (Y-o-Y %) ................88

21

Global Enterprise Social Market Revenue, by Healthcare, by Type of End-user, 2013 - 2018 (Y-o-Y %) .....................89

22

Global Enterprise Social Market Revenue, by Healthcare, by Geography, 2013 - 2018 (Y-o-Y %)...............................91

23

Global Enterprise Social Market Revenue, by High Tech & Telecom, by Type of Deployment, 2013 - 2018 (Y-o-Y %) 94

24

Global Enterprise Social Market Revenue, by High Tech & Telecom, by Type of End-user, 2013 - 2018 (Y-o-Y %) .....96

25

Global Enterprise Social Market Revenue, by High Tech & Telecom, by Geography, 2013 - 2018 (Y-o-Y %)...............98

26

Global Enterprise Social Market Revenue, by Retail, by Type of Deployment, 2013 - 2018 (Y-o-Y %).......................101

27

Global Enterprise Social Market Revenue, by Retail, by Type of End-user, 2013 - 2018 (Y-o-Y %) ...........................102

28

Global Enterprise Social Market Revenue, by Retail, by Geography, 2013 - 2018 (Y-o-Y %) .....................................104

29

Global Enterprise Social Market Revenue, by Others,by Type of Deployment, 2013 - 2018 (Y-o-Y %) ......................107

30

Global Enterprise Social Market Revenue, by Others, by Type of End-user, 2013 - 2018 (Y-o-Y %)..........................109

31

Global Enterprise Social Market Revenue, by Others, by Geography, 2013 - 2018 (Y-o-Y %) ....................................111

32

Global Enterprise Social Market Revenue, by Geography, 2013 - 2018 (Y-o-Y %) .....................................................115

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Enterprise Social Software/Networking Market - Global Advancements, Demand

TC 1774

Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

List of Figures Figure Titles

..........................................................................................................................Page No

33

Enterprise Social Market Revenue, by Na, by Type of End-user, 2013 - 2018 (Y-o-Y %)............................................118

34

Enterprise Social Market Revenue, by Europe, by Type of End-user, 2013 - 2018 (Y-o-Y %) ....................................120

35

Enterprise Social Market Revenue, by APAC, by Type of End-user, 2013 - 2018 (Y-o-Y %).......................................123

36

Enterprise Social Market Revenue, by MEA, by Type of End-user, 2013 - 2018 (Y-o-Y %) ........................................125

37

Enterprise Social Market Revenue, by LA, by Type of End-user, 2013 - 2018 (Y-o-Y %)............................................128

38

Enterprise Social Software, Usage Percentage by Features.......................................................................................130

39

Enterprise Social Software, Usage Percentage by Features.......................................................................................133

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Enterprise Social Software/Networking Market - Global Advancements, Demand

TC 1774

Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

Sample Tables

Global Enterprise Social Market Revenue, By On-premise, By Vertical, 2013 – 2018 ($Million) Application

2012

2013

2014

High Tech & Telecom

2015

2016

2017

2018 CAGR% (2013-2018)

s e l b a T ple

BFSI Retail

Sam

Academia & Government Healthcare Other Total

Global Enterprise Social Market Revenue, By On-premise, By End-user, 2013 – 2018 ($Million) On-Premise by End-User

2012

2013

2014

2015

Enterprises SMB

e l p am

SOHO

2016

2017

2018 CAGR% (2013-2018)

s e l b Ta

S

Total

Global Enterprise Social Market Revenue, By ACAD & GOVT, By Type of Deployment, 2013 – 2018 ($Million) Academia & Government by Type of Deployment

2012

2013

2014

Total

bles

2016

a T e l p m

On-Demand (SaaS) On-Premise

2015

Sa

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2017

2018 CAGR% (2013-2018)


Enterprise Social Software/Networking Market - Global Advancements, Demand

TC 1774

Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

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Enterprise Social Software/Networking Market - Global Advancements, Demand

TC 1774

Analysis & Worldwide Market Forecasts (2013 – 2018)

2013

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Related Reports Customer Experience Management (CEM) Market Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2012 – 2017) Customer experience management (CEM) is garnering increasing popularity mainly driven by the application of tools that are employed for analyzing customer feedback from various touch points such as company websites, branch, Web, mobile and social media. CEM, as a concept, has gaining widespread adoption because it enables companies to serve customers efficiently, thereby creating retention, reducing churn and improving competitive abilities. Report code: TC 1747

Customer Relationship Management (CRM) & Social CRM Market– Global Advancements, Business Models, Technology Roadmap, Worldwide Forecasts & Analysis (2013 – 2018) CRM has become a vital part for any company's sales department. Increase in client database and real-time information across enterprises are the key factors driving market’s growth. Advancements in social CRM have made it faster, reachable and have also brought in vital information on business analytics for enterprises and SMEs.

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Enterprise Social networking Market (2013-2018) - Brochure