GIVING SO MUCH AND RECEIVING SO MUCH IN RETURN

We sat down with Emma to learn more about her first job as a Home Support Team Member (HSTM) and the key services she provided, as well as her recent appointments to more senior roles.

WHAT ARE SOME OF THE SERVICES A HOME SUPPORT TEAM MEMBER (HSTM) PROVIDES?

We meet with clients to support them with what we call ‘personal care’, which means helping them to get dressed, shave, or perhaps prepare a meal or help them to do a load of washing or make their bed. We also offer social support, transport and medical administration including setting up Webster packs, applying topical creams and compression stockings. I’ve also done lymphedema compression pumps – no single day is the same as any other.

WHAT DOES A WEEK OF A HSTM ENTAIL?

As a HSTM, I worked in the western suburbs of Adelaide and visited a range of people each week, some of whom were in ECH villages and some in their own homes. I got to know the people I supported because I visited them regularly and had the chance to build relationships.

WHAT ABOUT YOUR NEW ROLE, HOW’S THAT GOING?

After being a HSTM for almost two years, I was promoted to be a senior HSTM and then I have recently been seconded to be a Home Support Lead. In the senior role, there is more mentoring of new staff and leading inductions as well as being involved in the interview process. We also go out on buddy visits to be that extra support to other HSTMs. I’m constantly learning, developing lots of skills and a broader knowledge base. I’m not on the road at all these days and I don’t have as much interaction with clients, however, I still receive feedback and liaise with Care Coordinator teams. Working with clients, you give so much but you get so much in return.

WHAT DO YOU LOVE ABOUT YOUR JOB?

I love everything about my role because it gives me a feeling of giving back to the community. I have created lovely friendships with the clients. I find it’s the sort of job that is instantly rewarding; you speak with people, and they let you know how your actions make them feel. Now that I’m more involved in mentoring other team members, I get satisfaction from being able to share some of my experiences, that I hope will help them. It’s been great at ECH to have support to develop my career pathway.

If you know someone who is passionate about making a difference and is committed to supporting others, we encourage them to explore our employment opportunities at ech.asn.au/about-us/working-at-ech