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Harassment & Abuse on Phones/Mobiles To get help from your phone or mobile provider ring them using the contact details below:

the chances of harassment and bullying this includes: •

Call 200 from your mobile or 0800 022 022. Visit the 2degrees website for help blocking a number from a 2degrees phone.

Being careful about who you give your number to and not giving someone else’s number out without asking them first;

Not replying to texts or voice mails from people you do not know;

Spark

Always asking before you take a photo of another person and checking it is okay to share before sending it to anyone else. Once a picture is sent it may be circulated to other people.

Remembering that text pictures can be manipulated by others after they have been sent, posted online or distributed to an unknown audience.

Thinking about whether something you send might make another person feel uncomfortable. Whether it is a ‘joke’ or something about another person, be aware that it might be taken the wrong way or sent on to someone else. If in doubt, don’t send it.

2degrees

Call 0800 809 806 from a landline or mobile.

Vodafone Blacklist is a free service for Vodafone mobile customers. Log into My Vodafone, click Vodafone Blacklist and enter the phone number you want to block. Then simply FreeTXT these commands to 713: To add a number to Vodafone Blacklist: Vodafone Blacklist Add (mobile number) If you are receiving unwanted or harassing calls, once you have four examples the complaint can be escalated by calling 777 from your mobile or 0800 800 021 using a landline. WHAT SHOULD YOU DO IF A YOUNG PERSON IS BEING HARASSED?

HOW TO HANDLE THREATS •

Don’t reply: Sometimes the sender will get bored and stop sending messages if they don’t get a reply. Another reason for not replying is that if a complaint needs to be made to the telecommunications company, replying can delay the process. Often people will reply to messages if they do not recognise the number or because the content is upsetting.

Keep the evidence: Don’t delete harassing content as the police and telecommunication provider need this to help. Keep a log of the time, date and the phone number the messages

The most important thing you can do is let the young person know that you are there to support them. And remain calm! Do not isolate the victim from their social networks or take away their mobile as many young people will not report an incident if they fear their access to online technology will be removed. WHAT CAN BE DONE TO PREVENT BULLYING AND HARASSMENT ON PHONES AND MOBILES? There are a few things you can to minimise Page 42

Rodney District Neighbourhood Support, December 2015