COMPUTER SUPPORT SPECIALIST CERTIFICATE COMPUTER SUPPORT SPECIALIST CERTIFICATE NUMBER 1161 As a Computer Support Specialist, you will support desktop computers, printers, mobile devices, networks, popular applications and operating systems. You will provide end-users with solutions for technical problems and companies with the technical tools necessary to conduct business in today’s high-tech business environment. You will graduate with the CompTIA A+ certification, an industry standard for entry-level positions. This training provides a solid foundation for advanced technical certifications. To be successful and effective in this career field, you should be a problem-solver, have an eye for detail, be able to lift 50 lbs. and be able to effectively communicate with customers and co-workers in a professional manner. JOB TITLES: Computer Support Specialist, Network Technician, PC Repair Technician, Network Cable Installer, Network Administrator, Helpdesk Technician, Desktop Support Specialist, Computer Repair Technician and Tech Support Representative. ATTIRE: Workplace appropriate, closed-toe shoes ENTRY REQUIREMENTS: Prior to entry in Computer Support Specialist (CNP) courses, students must be able to lift 50 lbs., easily communicate with native English speakers both orally and in writing, add, subtract, multiply and divide without the assistance of a calculator, read and interpret complex technical documentation in English, interact with others in a professional manner and follow written and oral directions. CLASS TIMES: M-F, 7:00AM-5:00PM (Students must attend class by 9:00AM). BRING ON 1ST DAY: Wear proper attire. Prescription Safety glasses with side shields are required if you wear prescription glasses. CATALOG ID
COURSE DESCRIPTION
EST. HRS
EST. TUITION
LAB FEES
BLOCK I
ESP1161
Essentials of Computer Support
30
$150.00
$37.00
ISP108B
Keyboarding II
35
$175.00
$23.00
ISP100ED
Internet and Computing Concepts
120
$600.00
$112.00
BLOCK II
ISP112
File Management
20
$100.00
$5.00
ISP113
Media Shifting
15
$75.00
$5.00
ISP152A
Microsoft Word: Basic
35
$175.00
$5.00
ISP126A
Microsoft Excel: Basic
35
$175.00
$5.00
20
$100.00
$14.00
BLOCK III
CNP102
Computer Concepts for Technicians
CNP105
Supporting the Windows Operating System
150
$750.00
$714.00
CNP126
Hardware for IBM Compatible Computers
95
$475.00
$93.00
CNP128
Networking with Basics
$425.00
$93.00
85
28