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Outsourcing

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Consulting

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Dedicated Solutions

Company Profile


Ericpol Top Management JS mela

Jan Smela Founder, owner and President Anna Smela-Kjellin Executive Vice President Paweł Szczerkowski CEO Stefan Znarowski Deputy CEO Marcin Knap CFO Wojciech Malkiewicz Business Development Unit Director

Marek Gajowniczek Cross-Functional Programmes Director Magnus Melberg Ericpol Sweden Managing Director Orest Kossak Ericpol Ukraine Managing Director Valery Tsilind Ericpol Belarus Managing Director


Why is Ericpol the right choice for you?

The stone, iron, coal and steam ages all belong to mankind’s history. From ‘the age of the atom’ a hundred years ago or so, we have entered a completely new period in the development of civilization: the age of information. We don’t look at seeds as a natural phenomenon. We analyse them from the point of view of information resources thanks to which a new plant will grow. Similarly, DNA code is not primarily seen as a natural phenomenon but a collection of information necessary for the growth and development of every living creature. The i-evolution refers to the reality we live in and to the area of our activity. Ericpol deals with information and information technologies. We are a company whose biggest capital is its intelligence and innovative capability. Our work, its results and all our actions are subject to the laws of evolution – a continuous transformation towards perfect form and content.

Do business with us! ‘Success in business is not just about having good products or services – it also, and especially, hinges upon ensuring a high level of customer satisfaction.’ This motto captures Ericpol’s approach and way of doing business. Our mission is to provide excellent and affordable engineering teleinformatic expertise. That means meeting the needs of each client through on-time and no-risk delivery of just the right services and technologies. By doing this, we help customers reduce costs and build long-term partnerships.

The Company Ericpol, Poland’s largest ICT exporter, is an engi-neering company that has been operating on the international ICT market since 1991. The company provides outsourcing and consultancy services as well as dedicated solutions within areas ranging from telecommunications, M2M (Machine to Machine), UX (User Experience) communications, healthcare, to business solutions and finance & banking.

Ericpol comprises three offices in Poland and three wholly owned production centres in Ukraine, Belarus and Sweden, creating the Ericpol Group and employing over 1700 people. The company stands on solid financial ground, as the Group enjoys a strong cash flow and is financed solely through equity. We have reported positive financial results every year since our inception.


Ericpol values Competence

Flexibility

As a result of over 20 years’ experience based on work of over 1500 highly skilled engineers and execution of over 750 projects in 75 countries worldwide.

Ericpol is perfectly flexible in reacting to constantly changing customer needs.

Innovation

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We act with the highest respect for our customers time and money.

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We understand it as constant improvements that translate into value for our customers.

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Quality (KPI)

Simplification

Well defined KPIs ensure the highest quality of our services.

We believe that every product and every service can be made or provided in a simplier, better and cheaper way. Simplifying procedures and solutions saves time and accelerates the course of business and production processes.

The security of our customers In providing a service, we guarantee that we have the appropriate competences, expertise and resources to complete the commission diligently and in a timely manner.

The security of our staff Ericpol guarantees its staff employment in a stable and long-established company, where work regulations are clear and understandable.

Professionalism We understand the term “professionalism” to mean performing one’s duties while paying as much attention to detail as possible.


Ericpol Competences For more than two decades now, we have provided outsourcing and consultancy services as well as dedicated solutions in some of the world’s most competitive and rapidly developing markets. Ericpol’s engineers have executed over 750 comprehensive long-term projects in 75 countries. Key Performance Indicators* and time-to-market indicators bear specific testimony to the quality of our services.

Ericpol Staff

*Key Performance Indicators (KPIs) are formalized indicators of performance applied to organizations in order to define and assess their efficiency, typically involving progress towards long-term goals.

There are over 1500 engineers in Ericpol, with diverse skill sets and experiences. Together they form a solid and reliable foundation for any software project.

Ericpol’s greatest asset is its knowledgeable and experienced employees. Our staff has gained a wealth of experience in our 22 years of market presence. That experience is retained within the company – the annual staff turnover rate for the Ericpol Group stands at less than 8%.

Our employees have specific technical competences and proven experience as top-quality:

Recognition The industry’s recognition of Ericpol skills and our record of successful collaborations, confirms the company as a reliable business partner. In 2011, as the only Polish company, Ericpol was named a ‘Rising Star’ in The Global Outsourcing 100 ranking, selected by the International Association of Outsourcing Professionals (IAOP). 2011 also saw Ericpol announced one of the world’s 500 biggest software and IT services suppliers. The 29th annual edition of ‘The Software 500’ ranking was prepared by Digital Software Magazine and for the first time in the history of the rankings, a Polish company was considered one of the 500 biggest global IT suppliers.

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Software engineers Analysts Testers Trouble-shooters Technical writers Project managers Configuration managers Database specialists Quality experts Business consultants System and solution architects Managers Trainers

The TOP200 ranking, created annually by analysts at IDC Poland, has year after year awarded Ericpol first place among Polish companies earning an income from export, services for the telecom sector or for delivering dedicated business solutions.

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Business Segments Ericpol can provide strong references in a number of business segments. The competence, as well as the quality awareness gained in these markets, make Ericpol a reliable partner for customers from other business segments looking for high availability software solutions. We offer a comprehensive range of customer-oriented services, tailored to customers’ needs.

Telecommunications Ericpol provides software development services to telecommunication solution and equipment vendors as well as to mobile network operators worldwide, supporting business efficiency and flexibility. From its inception in 1991, Ericpol’s major focus has been on telecommunications. Our services include outsourcing of software development projects, consultancy services, staff augmentation and bespoke solutions. Ericpol has a proven track record in a number of areas, including Radio Access Network, test and simulation (including development of solutions), zation for legacy IN and various NGIN platforms. The company is also expanding its footprint to OSS and BSS areas, thus enabling full end-to-end support for its customers.

Contact US: TELCO@ericpol.com


M2M M2M stands for “Machine-to-Machine�communication. Essentially, it is the exchange of data between a remote machine and a back-end IT infrastructure. M2M interfaces allow businesses to monitor and control remote equipment that is crucial to their operation. There is significant growth in the adoption of M2M communications across many industries. Ericpol has been involved in the M2M market in the main business segments such as automotive, ITS, healthcare and smart metering. We have been supporting customers with comprehensive knowledge, integrating the best solutions available on the market to improve our customers’ business processes. Ericpol is also involved in M2M innovation trends such as GENIVI Alliance. Here we share our experience with companies such as Magneti Marelli, Continental, Delphi and Harman. Together we want to change the perspective of the vehicle infotainment world.

Contact US: M2M@ericpol.com


Healthcare Ericpol has harnessed its IT experience in close cooperation with the Polish National Health Fund (NFZ) and College of Family Physicians in Poland (KLRwP), to produce drEryk - a programme for medical practices. drEryk met the expectations of physicians by improving the work of medical personnel while also increasing the quality of patient services. The advantages of drEryk were appreciated by the Centre for Quality Monitoring in Healthcare and drEryk remains the only application in Poland to receive positive feedback from the Centre. The second product called ‘ErLab’ is an innovative system for secure communication between laboratories and medical centres in Poland. Ericpol also developed a mobile version of the eWUŚ application. In situations where traditional online access to the eWUŚ system is unavailable, the application allows doctors to verify each patient’s eligibility for healthcare services via a specialized Internet solution.

Contact US: healthcare@ericpol.com


Finances and Banking To meet the needs of the financial sector, Ericpol has prepared special transfer programmes, that enable reliable and secure transfers of liability for the development and maintenance of all, or selected, elements of IT systems. With more than 20 years of experience in the international work transfer market we can guarantee companies data confidentiality and full security for secret information and other sensitive data. In addition, Ericpol provides operational services for implemented solutions, i.e. B2B portals or video-teleconferencing systems. Ericpol also services the implemented solutions, provides helpdesk services as well as information that supports ongoing work with the implemented systems.

Contact US: FNB@ericpol.com


Business solutions Ericpol addresses the needs of customers requiring full service involving consultation on and implementation of integrated ERP systems, BI analytical systems and applications supporting corporate communication via advanced portal services that take into account work and document flow. Ericpol has a partnership contract with Microsoft. Our products are based on Microsoft’s portfolio and technology, within which we develop our competences, include Dynamics AX (ERP), the SharePoint 2010 portal (base corporate communication solutions platform) and the BIS AX system (BI).

Contact US: BS@ericpol.com


Services Overview Outsourcing

IT Solutions

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Software Development Software Testing and Verification Support and Maintenance of Software Products Software Product Hosting Project Management Information Logistics Configuration Management Staff Augmentation

Consulting ■■ Testing of performance and functionalities ■■ Functional analysis and optimisation of existing infrastructure and technology ■■ Monitoring and testing of telecommunications system performance ■■ Technical and functional analyses of a variety of company products ■■ Assessment and integration of a variety of producer systems ■■ Implementation and integration of telecommunications systems with already existing devices ■■ Infrastructure consulting ■■ Project management ■■ Internal and external allocation of resources ■■ Task distribution within the project ■■ Requirements management ■■ Risk management ■■ Change management ■■ Infrastructure consulting

Microsoft solutions Oracle solutions Open Cloud solutions Open Source solutions Business Intelligence BPM solutions Ericpol solutions

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Software development Software design Software implementation Customizations Technical consultancy Analysis of requirements Testing Support and Maintenance Training


Tools and technologies Programming languages: ■■

Java (J2SE, JEE, J2ME), C++, C#, C, Embedded C, .NET, Perl, Python, Smile

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radio access & core networks being on the 3GPP evolutionary path towards LTE/SAE and EPS: fixed PSTN networks, IMS, mobile: EDGE, 2G, 3G service layer: legacy CS IN, IMS, Next Generation Networks (CS and PS convergence) programming models: JCA/JEE, SIP servlet, JAIN SLEE (RA and SBB), Web Services, OSA Parlay, Parlay-X, platform & middleware: HTTP, JEE AS, SIP Servlet Container AS, JSLEE AS interfaces and protocols: SS7, ISDN, TUP/ DUP, CAMEL, ISUP, TCAP, MAP, INAP, CAP, LAPD, A, Abis, Gb, BICC, SIGTRAN, SIP-T, TCP/IP, SIP, UDP, RTP, RTSP, Radius/ Diameter, vXML, CCXML and others

M2M technologies: Areas: Infotainment, Telematics, Instrument Cluster ■■ Programming languages: assembler, C/C++ (embedded), Java, C#, CAPL ■■ Operating systems: uCOS-II, Linux, Meego, OpenAT, Android, Green Hills ■■ Technologies: QT, web SERVICES, OpenGL ■■


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IDE: Eclipse, Visual Studio, Freescale CodeWarrior Compilators: Freescale CodeWarrior HC12, RealView ARM Bugtracking: MKS Integrity Manager, Mantis Requirements management: DOORS Versioning system: SVN HW debuggers: InDart One, IC3000HS SW test: CANCaseXL/CANstress/CANoe/ CANlog/CANAnalyzer(Vector), CPPUnit Quality verification: QAC, Coverity, Polyspace Protocols: CAN, SPI, CMUX, KWP2000, MOST Other HW: TQ2440 (Samsung ARMv4), DEVKIT8000 (TI OMAP3530 ARMv7)

IT and web technologies: ■■

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JEE (EJB, JSF, JMS, JPA, JSP, Servlets, JDBC), Web Services, Spring, Spring Framework, Hibernate, Struts, PHP, JavaScript, HTML, XML, web 2.0 enriched: Ajax, RSS, openLDAP, OSGi, jQuery, jPlot, node.js, OpenDS, openFire, ServiceMix, ActiveMQ Databases & Backend: LDAP, RDBMS (MySQL, SQL Server, PostgreSQL, Sybase, Oracle), MongoDB Software Development Environment: Eclipse, Netbeans, C++ Builder, JBuilder, Jdeveloper, Ant, Oracle Designer, Enterprise Architect/UML, proprietary SCE: SMAS, APSTools, AIDE, RoseRT software versioning and configuration anag ement: SVN, CVS, Maven, proprietary: ClearCase, IBM Rational ticket registering: Mantis, Bugzilla, proprietary MHWeb, SMS/Primus, ClearQuest Software Test technologies: TTCN, MGTS, DCT, TitanSim, Simulated Test Environment, Nethawk, 2G, 3G ‘live’ network protocol analyzers/simulators


Ericpol History 1991

Ericpol Telecom Sp. z o.o. opened in Lodz First testing project for Ericsson Employees: 5

1993

First service network (IN) project conducted at Ericsson Employees: 14

1995

First project in mobile technology NMT Employees: 25

1996

First outsourcing project in software development (fixed network) for a foreign customer carried out in Poland 2G GSM technology projects First project for telecom operator First mobile GSM network rollout in Poland Office in Krakow opened Employees: 60

1997

First framework cooperation agreement with Ericsson Employees: 90

1998

Certification and first connection to customer network Employees: 110

1999

Certification and first connection to customer network Employees: 110

2001

Ericpol Telecom chosen to be Ericsson’s strategic R&D partner partner Employees: 130

2002

Takeover of long-term outsourcing projects in new business area (BSC) Ericpol Training Centre established Employees: 135

2003

First subsystem responsibility in GSM Office in Warsaw opened Employees: 200

2004

Ericpol becomes Design Center for GSM Radio Development Subsidiaries opened: Ericpol AB in Linkoping, Sweden and Ericpol TZOV Lviv, Ukraine Employees: 388

2005

Ericpol Telecom executes projects in over 50 countries Services extended to IMS and NGN technologies

First in the world IN Parlay commercial implementation Employees: 587

2006

The first automotive project started at Ericpol IN-SSF product transfer Wins major contract for Orange UK Ericpol Telecom granted ISO 9001:2000 certificate Employees: 697

2007

First outsourcing project in telematics First outsourcing transfer of 3G Radio Access Network Subsidiary opened in Brest, Belarus Employees: 780

2008

‘Teraz Polska’ emblem awarded to Ericpol New office opened in Lodz Ericpol Telecom granted ISO 14001:2004 certificate Employees: 790

2009

Together with the branch in Brest, Ericpol launches five international teams working with Agile/SCRUM methodology on development & maintenance of VAS application. Work is carried out in Belarus and Poland Employees: 870

2010

Ericpol joins GENIVI Alliance New office opened in Krakow Employees: 1050

2011

20 years of Ericpol’s presence on the global ICT market Ericpol named one of The Rising Stars in 2011 Global Outsourcing 100 (IAOP) Ericpol becomes one of world’s 500 biggest software and services suppliers (The Software 500 ranking) Employees: 1350

2012

Half of the company works in Agile methodology Ericpol records a 25% increase in sales Ericpol Telecom shortens its name to Ericpol Employees: 1715


Brest, BELARUS Lviv, UkrAine Warsaw, POLAND Krakow, POLAND Lodz, POLAND Linkoping, SWEDEN


HEAD OFFICE Ericpol Sp. z o.o. Targowa 9A 90 042 Lodz, Poland tel.: +48 42 6642500 fax: +48 42 6642555 Krakow office 30 348 Krakow, Poland tel.: +48 12 2954600 fax: +48 12 2954666 Warsaw office Chalubinskiego 8 00 613 Warsaw, Poland tel.: +48 22 310 7755 fax: +48 22 310 7777 Sweden Ericpol AB Datalinjen 3 583 30 Linkoping tel.: +46 13 212141 Ukraine Ericpol TZOV Sholom Aleykhem 11 79007 Lviv tel.: +38 032 2424420 fax: +38 032 2424423 Belarus IOOO ERICPOL BREST Dzerzhynskogo 52 224030 Brest tel.: +375 162 220019 fax: +375 162 205457 office@ericpol.com ericpol.com

EPOL/03/13/XVII_ver.EN

This document is non-binding offer. Copyright 2013 by Ericpol Sp. z o.o.


Ericpol - Company Profile 2013