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The Power of FlexITy

Press Kit May 2012

The concentrated power of Empowering people to work together. Communicating and collaborating efficiently to achieve their full potential. Raising the bar in all we do.

Who we are.

Since 2005, FlexITy has become one of North America’s fastest growing IT service providers, delivering technology and communication solutions that transform businesses into high-performance organizations. With unparalleled technology experience and acumen across multiple industries and business functions, including Data Centre, Managed Services and Unified Communications, FlexITy’s solutions help its clients: • • • •

Enter new markets faster Increase revenues in existing markets Improve operational performance Deliver their products and services more effectively and efficiently

This Press Kit provides important and current information about FlexITy for members of the media and industry analysts.

Why FlexITy?

While there are many technology providers in the marketplace, there is only one that gives enterprises the technology, innovation, service, integration, transparency and control they need. That's The FlexITy Difference. Technology + Innovation: FlexITy's platforms, applications and services are designed to bring the benefits of Information Technology to enterprises. From the SLAs of our managed applications to our unique services and features, FlexITy has built an impressive record of industry firsts, and continues to push the boundaries of what's possible with FlexTEL and FlexCLOUD. Service + Integration: FlexITy's hosted UC platform delivers the unified IP communications services and applications you want, wherever you want them, whenever you are ready for them. In addition, FlexITy's Service Delivery teams show you how to maximize the utilization of these services—at the department, location and employee level - until they are a seamless component of the enterprise. Transparency + Control: FlexITy understands that companies want the benefits of the latest IT solutions, without the costs and complexities of owning and operating the infrastructure, but with control of the entire system as if it were our own. And that's exactly what FlexITy delivers: integrated tools backed by powerful cloud–based portals that provide complete visibility into the performance of applications and end–to–end management of an entire organization, freeing a companies IT staff from the details and headaches of day-to-day infrastructure and communications, while keeping precise control at out fingertips.


Experienced People. FlexITy Solutions. Our greatest assets are our people. With one of the largest pools of certified IT engineering talent in Canada, we understand that what we know makes us special. Our team is guided by some of the industry’s most creative and effective leaders: Peter Stavropoulos, President & Chief Executive Officer With more than eighteen years of sales, product and executive management experience in the mission critical and integrated technologies including Communications, Systems Storage, and Managed Services, Peter Stavropoulos has helped thousands of companies solve their most pressing challenges through the use of technology. With the goal of establishing FlexITy as one of North America’s leading technology providers, Mr. Stavropoulos has sharpened FlexITy’s focus and concentrated its investments on three long- term growth opportunities: next-generation enterprise data centre architecture and services; technologies for always connected workers (Collaboration); and a broad transition from on-premises to managed Cloud services across commercial and enterprise markets via the innovative FlexTEL offering – Unified Communications as a Service (UCaaS) designed under Mr. Stavropoulos’ guidance and direction. Mr. Stavropoulos earned a Bachelor’s of Electrical Engineering from Ryerson University. Ron Stewart, Executive Vice President, Sales & Marketing Mr. Stewart has more than 25 years of global brand management, technology and marketing experience. Most recently, he was vice president, marketing and strategic alliances for a leading Canadian technology integrator. During his tenure, Mr. Stewart aligned the company’s marketing, alliance, field and product organizations with a best-in-class customer experience, resulting in a significant value contribution to the company’s brand. Prior to, Mr. Stewart spent 11 years at U.S.-based GE Capital IT Solutions - as a senior member of the client executive team. Here, Mr. Stewart exposed the firm’s brand across the Canadian IT market, often working with Canada’s largest firms, and resulting was a $20M+ of annual revenue contribution. As FlexITy’s senior marketing official, Mr. Stewart has unified the brand across multiple solution-based sub brands, including the launch of the highly successful FlexTEL UCaaS business. During his tenure, FlexITy has enjoyed record growth, industry-topping client retention, levels and as a result, has become one of the most highly regarded IT brands in Canada. Mr. Stewart was educated at the University of New Brunswick and is a graduate of the Radio, Television and Journalism Arts Program at Ontario’s Lambton College where he finished as the top graduate in 1987.


Lenny Liscio, Chief Financial Officer Mr. Liscio has served as chief financial officer of FlexITy since 2010. As a 20-year veteran of the IT solutions and services industry, Mr. Liscio has amassed a broad range of financial and management leadership capabilities, including cash management, debt management, foreign exchange, capital structuring, risk management and benefits plan administration. As CFO of FlexITy Solutions Inc., Lenny is responsible for all finance, treasury, administrative and reporting functions. Mr. Liscio is a Chartered Accountant and graduate of the University of Toronto with a Bachelor of Commerce degree. Steve Simmons, Vice President, Business Development Steve Simmons, a valued member of FlexITy’s leadership team, has over twenty years of industry experience leading and developing teams in the areas of sales, solution engineering and business development. Mr. Simmons leads FlexITy’s business development efforts working with the company to achieve growth objectives in new markets, expanded customer segments, and its overall service products. Mr. Simmons brings the right balance of strategic planning and operational execution based on his last 12 years as a senior executive with a global manufacturer and one of Canada’s largest technology integrators. Prior to FlexITy, Simmons held roles of Vice President of Sales and Vice President of Business Development at a leading technology integrator. Prior to, Mr. Simmons was a member of Cisco Canada’s executive team with responsibility for all Commercial sales and the Canadian Channel organization. Mr. Simmons was educated and received his BBA at Wilfrid Laurier University with a major focus in Financial Management. John Pigatsiotopoulos, Vice President, Sales John Pigatsiotopoulos serves as the Vice President of Sales for FlexITy. Mr. Pigatsiotopoulos joined the company in 2011, and brings over seventeen years of sales, engineering and operations experience in the technology industry. His responsibilities include Business Development, Sales and Client Management for North America and reports directly to the Executive Vice President Sales and Marketing. Mr. Pigatsiotopoulos held a variety of roles, leading to exponential growth for a number of high-growth IT consultancies. Prior to joining FlexITy, Mr. Pigatsiotopoulos spent seven years as the Global Account Executive and Director of Sales for Verizon Business and eight years with Hitachi Canada, Ltd. in various senior marketing, planning and executive management positions. Mr. Pigatsiotopoulos holds a Bachelor of Science degree in Economics from York University and resides in Toronto, ON, working out of the headquarter offices of FlexITy Solutions located in Richmond Hill, ON.


Nolan Evans, Chief Technology Officer Mr. Evans has over twenty-five years of experience in the analysis, architecture and implementation of business-focused Advanced Information Technology solutions across many verticals including financial, manufacturing, service provider, education and health care. As a member of FlexITy’s leadership team, Mr. Evans stewards FlexITy’s end-to-end technology vision, including: - FlexTEL, Canada’s premier HCS-hosted IP Telephony & Collaboration Service - UCCaaS, enterprise-class cloud computing service aligned to the requirements of the Canadian market

Mr. Evans was awarded a BSc (Honours Physics and Mathematics) from the University of Victoria in 1987 and an MSc (Mathematics) from the University of Victoria in 1989. George Thorogood, Vice President of Services With over twenty years of experience in the IT industry, Mr. Thorogood serves as a strategic member of the leadership team, driving FlexITy’s strategic direction. In his capacity, Mr. Thorogood leads all professional service personnel, including Solution Architects, Professional Services Engineers, Project Managers and Common Services Engineers. Mr. Thorogood holds a Bachelor of Science Degree in Computer Science from Ryerson University and a Master Certificate in Project Management from Schulich School of Business at York University. He has also achieved ITIL 3.0 certification, a worldwide standard for IT service management. Mark Hayward, Vice President of Operations and IS Deployment Mr. Hayward is an experienced senior leader whose progressive career spans over 34 years in the data and telecommunications industry. At FlexITy, Mr. Hayward is responsible for developing and managing the firm’s comprehensive managed services capabilities. In addition, Mr. Hayward often works directly with FlexITy’s clients and has led the development of IT and support strategies for the most demanding and challenging situations. For the past decade, Mr. Hayward has led teams involved in the complex design and deployment of Managed Services, Network and Voice devices for large financial institutions, School Boards, Cities, and Manufacturing companies. Since 2001, Mr. Hayward has been instrumental in designing and implementing highly complex integrated IS/IT solutions for a large Telco in the Managed Services sector and continues to evolve the Managed Services domain in his current role. In addition to his extensive experience in Managed Service integration, IS/IT systems integration, Internetworking Design, Access Network Design and Operations, Mr. Hayward holds a degree in Management and Economics from the University of Guelph.


Industries We Serve

Financial Services

Smart Banking Capitalizing on an information-led transformation

Banking on the future

Who would disagree that change is a constant within the banking landscape? Coping with that change has become the big challenge. Competitive advantage is the prize for banks that transform their technology environments to harness innovation and exploit flexibility. These are the qualities you will find in FlexITy's solutions for banking, which include core banking, and branch and channel transformation. End-to-end technology during market change While cost pressures are still a concern, capital markets participants now focus on innovation, growth and risk management. They must increase revenue and profit lost as a consequence of regulation. To build and retain market share, you need a business model that flexes as conditions change in the market. While many firms are constrained by aging legacy IT systems, FlexITy enables financial institutions to: • Respond to changing business needs including risk, regulatory and security requirements, and competitive threats from non-traditional financial services companies and regional players. • Transform their cost base using flexible sourcing and usage-based pricing models, freeing up capital for investment in innovation and growth. • Rebuild customer trust and anticipate changing customer needs and preferences for emerging channels such as social networking, mobile devices and the Internet.



Smart Government Where doing more with less is the new normal.

Improving the quality of life for its citizens

Governing for the future demands transformation from public service organizations in mature and emerging markets. Achieving high performance means reinventing public service delivery—across defense, public safety, justice, human services, public health, revenue and postal agencies—so our clients can tailor the best of the private sector to reduce costs, improve services, drive new insights, and unleash technology to deliver public service for the future. The path to smarter government is not an easy one. Through its work with forward-thinking clients, FlexITy has seen firsthand the kinds of transformation required to meet the challenges of the 21st century. It requires leadership with the ability to collaborate across agency and jurisdictional boundaries. It requires working with stakeholders to find best practices, utilize technology and create open and collaborative approaches to solving major issues. And, in the face of mounting complexity, it requires government agencies to use all of the data at their disposal to optimize their resources and inform their decisions. FlexITy knows that talking about smarter government is easier than implementing the actual components of change, so we recommend that all government agencies begin looking at specific strategic opportunities to reduce costs and improve performance. Areas that include: 1. IT infrastructure Significant savings, often in the range of 20 - 30 percent, can be realized if departments and agencies employ proven methods to reduce overall costs of IT ownership. 2. Reduce energy use There are a range of ways that government agencies can reduce energy related expenditures, including consolidating data centres and call centers, using collaboration tools to reduce travel costs and using smarter technology, such as analytics and asset management, to reduce energy consumption for fleets and buildings. 3. Maximize resource utilization 4. Optimize revenue 5. Improve business processes By moving customer service touch points to electronic platforms and rationalizing field operations footprints, government agencies can significantly reduce costs and improve citizens’ experiences.



Smart Healthcare Where healthcare focuses on the patients, not the paperwork.

We Know Healthcare

The success of your healthcare IT services hinges upon forging partnerships with reliable and skilled industry experts. At FlexITy, our team of experienced healthcare professionals provides a full suite of services to help you achieve your project's goals. FlexITy is a leader in Canadian health technology. Our team addresses cultural and clinical process changes along with leading health technology and healthcare IT solutions that improve the cost, access and quality of service. Through our vision and innovative network technologies, FlexITy is helping to bring about a future in which healthcare stakeholders across the continuum of care can respond to patients more effectively, expand innovative healthcare initiatives and continue to transform care and the care experience. Industry Capabilities: • • • • • •

Improved Quality and Outcomes More Collaborative Care Enterprise IT Architecture Increased Operational Effectiveness Improved Practice Management Healthcare IT Support

Technology in Healthcare: • • • •

Data Centre Managed Services Unified Communications Virtualized Infrastructure



Smart Law New approaches that address uncertainty and complexity

The Future of the Industry...

The business and technological landscape facing law firms has changed dramatically over the past twenty years. Mobility, call flow management, IP–based technologies, and the integration of collaboration–enabling technologies have all combined to make significant productivity gains possible, especially for knowledge workers like attorneys. But increasingly, the question facing firms is how to integrate, manage, and maximize the value of these technologies, even as new tools come to the marketplace and firm resources are stretched to their limits. FlexITy, and its UC-brand FlexTEL, provides a comprehensive answer refined to meet the needs of dynamic and demanding law firms. The offering begins with an innovative foundation and includes cloud–based network security and a superb custom configurable portfolio of innovative tools that can positively impact your firm’s economics and core business processes. Unified Communication and Collaboration’s UCC greatest benefits are realized when its software–driven applications exist in the cloud and are delivered through a software–as–a–service model. We achieve those benefits by taking the underlying advantages of cloud services– reducing the cost, complexity and risks of deploying new technology to dynamic environments – resulting in: faster deployment; an on–going technology refresh that keeps pace with a rapidly evolving UC market; ease of integration into business process and enterprise applications; and eliminating the burden of managing communications infrastructure and services, freeing IT resources to tackle strategic initiatives.


One Global Network. FlexITy Solutions.

FlexITy transforms organizational performance through the use of technology. Our long-standing partnerships with leading technology vendors assure our clients that we are engineering solutions with the best available technologies and employing best practices for implementation and support.

Recognition. FlexITy Solutions.

Being recognized by our partners for our commitment to delivering technology solutions efficiently and effectively is a tremendous honor. Some recent recognition: • • • • •

Finalist: 2012 Technology Company of the year, YTA Cisco Systems: 2011 Global Collaboration Partner of the Year Cisco Systems: 2011 North American Vertical Partner of the Year Cisco Systems: 2010 Canadian Partner of the Year (Central Region) Hitachi Data Systems: 2009 Top Growth Partner of the Year

FlexITy continues to achieve consistent financial growth and provides our partners with unparalleled strength and stability, and allows our clients to feel secure in their decision.

Editorial and Presentation Topics Supported.

Our team is available to contribute content or participate at hosted events for the below: • • • • •

IT Healthcare Virtualization Enterprise Data Management Unified Communications (FlexTEL) Hosted Collaboration (UCCaaS)

• • • • •

Disaster Planning Workforce Collaboration Digital Media IT Infrastructure Data Centre

Media Contact:

Kevin Kelly Marca, LLC 312.253.7373

FlexITy Solutions Inc. 45 Vogell Road 8th Floor Richmond Hill, ON L4B 3P6 | | 866.779.3539


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