Page 13

IT Outsourcing: Infosys- Software Testing

This offering was built on a large engagement done in Australia for a telecom service provider (see section Key Clients). It is designed for clients with Greenfield operations or those migrating to packaged applications. It therefore include an accelerator for integration middleware

• Validation of customer care and billing systems. Key Clients The client base of IVS includes telecom service providers in the U.S., the U.K. and Australia as well as in Belgium, and cable operators in the U.S. Key contracts include:

A telecom operator incumbent in Europe:

The telecom authority of the country has requested in 2005 to give equality of access to competitors of the client incumbent over the “last mile access”. The move was designed to increase competition in the broadband access and fixed telephony markets. Meanwhile the telecom incumbent decided to set up an organization, independently from its wholesale activities, which would control the last mile operations to all telecom service providers

As a result, the incumbent had a large transformation project, focusing on OSS and Management Information Systems. The unit was also involved into the creation of the Equivalence Management Platform. The client worked together with 7 IT service vendors to separate the applications and create the new equivalence application. The applications were meant to be used by seven service providers and included 45 components and 120 interface

− Infosys was one of the 7 IT service involved in the build phase. It was also selected the software testing partner for the project. The testing effort has lasted four years and has required the work of up to 400 testing professionals along the years

− Testing service provided by IVS included end-to-end business processbased testing services for applications. The applications allowed provisioned of telecom services over different technologies including copper lines, fiber optics, and ISDN lines

− IVS initially spent 18 months on putting processes in place and create a TCoE initially around functional testing, writing and executing test cases. IVS also provided occasionally performance testing around the applications and supported UAT. The unit focused on increasing the level of test automation at the functional level for the planned releases of applications

© NelsonHall 2012

IVS was responsible for demonstrating the functionality of the applications and getting the sign-off of the 7 telecom service providers

Offshore ratio has grown from initially 10% offshore to 90% offshore at the end of the contract.

12

March 2012

Infosys - Software testing  

Infosys' software testing practice provides third-party IT validation solutions and services that help global 2000 companies build tomorrow’...

Infosys - Software testing  

Infosys' software testing practice provides third-party IT validation solutions and services that help global 2000 companies build tomorrow’...

Advertisement