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IT Outsourcing: Infosys- Software Testing

4.6 Specific Offering: Testing to telecom service providers Overview IVS derives ~6% of its revenues from telecom services providers, ~$36m as estimated by NelsonHall for calendar 2011. The unit, created in 2009, targets telecom service providers as well as media & entertainment clients. Current headcount is ~1,000. IVS has positioned its telecom service provide testing offering around three functions: fulfillment, assurance and billing, based on the eTOM model, an industry standard that describes the business processes required by a telco, across three layers: business, services and network:

• Fulfillment:

Business: sales force automation, CRM, order entry and order management

− Service: service configuration and service activation •

Assurance

− Business: SLAs and QoS management −

Service: trouble ticket management, SLA/QoS management

Network: fault management

Telecoms-Specific Offerings The company highlights several key offerings, which address key client trends:

• End-to-end validation of business transformation i.e. business process testing as part of transformation projects and in particular for

− Convergence and quadruple play projects − Operation separation compliance like the Openreach carve out from BT in the U.K. Infosys highlights similar experience in Australia, New Zealand and Singapore

• Wireless in a box: is a business process-based testing service for wireless operators: IVS has built a repository of test cases for packaged applications from Oracle and its Siebel for customer care and BRM (Portal Software) suite. The repository of test cases runs through the various layers of a telecom service provider: business, services and networks across the fulfillment, assurance and billing function

− IVS advocates that the test case repository can be extended in less than two weeks for usage on different software applications from other ISVs including Amdocs and Clarify on respectively OSS and customer care

− The test cases have been automated to run on HP Business Process Testing BTO tool

© NelsonHall 2012

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March 2012

Infosys - Software testing  

Infosys' software testing practice provides third-party IT validation solutions and services that help global 2000 companies build tomorrow’...

Infosys - Software testing  

Infosys' software testing practice provides third-party IT validation solutions and services that help global 2000 companies build tomorrow’...

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