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Infosys - Business Process Outsourcing Infosys BPO, a subsidiary of Infosys Limited (NASDAQ: INFY) is an end-to-end outsourcing services provider, addressing your business challenges through our integrated IT and business process outsourcing solutions. We unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimise business processes. With Infosys BPO, clients are assured of a transparent business partner, world-class processes, speed of execution and quality delivery by leveraging the Global Delivery Model.

Partnering to Realise Business Value Outsourcing has evolved from a tactical opportunity to a strategic necessity for organisations today. Organisations are increasingly looking to partner with providers who have the proven ability to unlock business potential, transform their business processes and deliver business value. Infosys BPO focus on “realising business value” allows clients to not only enhance their process metrics, but positively impact their business metrics as well. A practitioner led approach supported by proven process improvement methodologies, domain expertise enhanced by technology multipliers, enable clients realise business value. Our robust Change Enablers (illustrated in fig below) continue to impact client business outcomes positively.

We will bring together all the necessary elements…

Practitioners Tools and frameworks Technology multipliers Process improvement methodologies

…to drive business value

“Realised Value” • Higher revenue • Better services • Faster delivery • Lower cost • Reducing cash leakage

Domain speci c skills

Infosys BPO has been consistently ranked among the leading BPO companies in India by key industry bodies like the International Association of Outsourcing Professionals, FAO Today, and NelsonHall, among others. It also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice in India, besides pioneering efforts in diversity hiring & other industry best practices.

Infosys BPO with a strong practitioner led approach, depth in domain expertise through Centres Of Excellence and robust people practices has helped in realizing business value for clients.


Services Offered Infosys BPO works with Global 2000 companies to provide Industry, Functional and Business Platform Solutions.

Banking & Capital Markets

Customer Service

Communication Service Providers (Telecom) Media & Entertainment

Finance & Accounting HR Outsourcing

Manufacturing Knowledge Services

Insurance

Sales & Ful llment

Healthcare & Life Sciences Retail & CPG

Sourcing & Procurement

Energy, Utilities & Services

Legal Process

Cisco Systems, Inc Symantec

Aetna Inc ALCOA

AON Corporation

IKON Office Solutions Johnson Controls, Inc

LexisNexis Firmenich SA

Quality Excellence Infosys BPO derives its strong maturity in execution through its focus on maintaining the highest quality standards across the organisation. We achieve it through an adoption of best practices, established models and methodologies, and an uncompromising approach to ensuring excellence in delivery. Infosys BPO is the second company in India and third, globally, to be certified a Level 5 eSCM-SP provider.

We have continuously benchmarked our processes against world-class standards and models such as ISO 9001:2008, ISO 27001, OHSAS and EMS, SAS 70, COPC, TL9000, BS25999, eSCM - SP- version 2.0 - Level 5

About Infosys BPO Global organizations depend on Infosys BPO Ltd, the business process outsourcing subsidiary of Infosys Limited (NASDAQ: INFY) to deliver measurable business value. Infosys BPO’s strong focus on industry solutions, technology and a consulting based approach has created new engagement models to help clients build tomorrow’s enterprise. For more information, contact infosysbpo@infosys.com

www.infosysbpo.com

© 2012 Infosys Limited, Bangalore, India. Infosys believes the information in this publication is accurate as of its publication date; such information is subject to change without notice. Infosys acknowledges the proprietary rights of the trademarks and product names of other companies mentioned in this document.


Infosys - Business Process Outsourcing